lindquist ibm cloud computing-service management v4 d

© 2009 IBM Corporation

Dave Lindquist

IBM Fellow, VP and CTO Tivoli

Chair, IBM Cloud Computing Architecture Board

November, 2009

IBM Cloud Computing –Service Management

© 2009 IBM Corporation2

= Cost

…leveraging virtualization, standardization and automationto free up operational budget for new investment.

VIRTUALIZATION +STANDARDIZATION AUTOMATION+ Flexibility

An Effective Cloud Deployment is Built on a Dynamic Infrastructure ….

Elastic scalingRapid provisioning

Resource AbstractionFlexible pricing


End Users Service Portal

Service Request Catalog

Provisioning Engine� Workflows� Expert Systems� Scripts

Optional Service Modules � e.g. Metering/

Usage Billing, Monitoring, etc.

Virtualized Cloud Infrastructure

Benefits:

� Lower cost

� Ease-of-use and access

� Process transformation

“Self-service” Drives Process Standardization


Making current test environments more productive, agile and dynamic

Current typical test environment with large number of test servers, little virtualization, and primarily manual allocation and configuration of individual test environments

Service Request Portal

Test Environments

in the Cloud

CurrentTo Be

Automated Request Driven Scheduling,Provisioning & Configuration of HW, OS, Middleware and Apps.

Automated Tracking, Monitoring and De-provisioning.Virtualization Management, Capacity, and Image Management

Manual Scheduling,Provisioning & Configuration

Capital & Operational Expense Reduction, Defect Reduction, Increased Productivity & Innovation

Internal Test Clouds

4


IT Transformation Roadmap

Simplified

Shared

Dynamic

Consolidate

Virtualize

Automate

� Reduce infrastructure complexity

� Reduce staffing requirements

� Improve business resilience (manage fewer things better)

� Improve operational costs/reduce TCO

� Remove physical resource boundaries

� Increased hardware utilization

� Allocate less than physical boundary

� Reduce hardware costs

� Simplify deployments

� Standardized Services

� Dramatically reduce deployment cycles

� Granular service metering and billing

� Massively scalable

� Autonomic

� Flexible delivery enables new processes and services


Se

rvic

e

De

liv

ery

P

ort

al

BSS – Business Support Services

OSS – Operational Support Services

Reporting & AnalyticsMetering

Se

rvic

e

De

ve

lop

me

nt

Po

rta

l

Common Cloud Platform

Security & Resiliency

Cloud Service Offerings

Service Provider Portal

Service Business Manager Service Operations Manager

AP

I

Us

er

Inte

rfac

e

AP

I

Common Cloud Platform & Cloud Service Platform

Virtualized Infrastructure – Server, Storage, Network

“Common Cloud Service Platform - PaaS”

Common

management

platform drives

delivery economics

Support for multiple

programming

models

Loosely Coupled Workloads

Analytics Workloads

Storage/Data Integration Workloads

Transactional Workloads

PaaS Tooling – Integrated Developer and Administrator Tools,

BSS plugin - PaaS specifc user roles OSS plugin - Service Templates,

Management Plans

6


Cloud ServiceDeveloper

Cloud Service Provider

Common Cloud Management Platform

Virtualized Infrastructure – Server, Storage, Network, Facilities

Cloud ServiceConsumer

Partner Clouds

Customer

In-house IT

Consumer Administrator

Consumer Business Manager

Developer

Service Business Manager Service Operations Manager

Cloud Services

Use

r Inte

rface

Consumer End user

AP

I

Software-as-a-Service

Platform-as-as-Service

Infrastructure-as-a-Service

Business-Process-as-a-Service

Metering, Analytics & Reporting

Service Provider Portal

Service

Development

Tools

Service Definition Tools

Image Creation Tools

Configuration Mgmt

Offering Mgmt

Order Mgmt

Accounting & Billing

Customer Mgmt

Entitlements

Contract Mgmt SLAReporting

Pricing & Rating

Peering & Settlement

Subscriber Mgmt

Service OfferingCatalog

Invoicing

Service Automation Management

Virtualization Mgmt

Provisioning

Monitoring &Event Management

IT Asset & License Management

Service Request Management

IT Service Level Management

Image Lifecycle Management

Capacity &Performance Management

Incident, Problem &Change Management

BSSBusiness

Support

System

Se

rvic

e D

evelo

pm

ent P

orta

l

AP

I

Se

rvic

e D

eliv

ery

Po

rtal

OSSOperationalSupport

System

Common Cloud Management Platform Reference ArchitectureArchitecture Overview Diagram – OSS/BSS Details

Service Transition Manager

Service Security Manager Security & Resiliency

Service Delivery Catalog

Service Templates


Core Components of Service Managed Virtualization and Clouds

Deploying Cloud ServicesManaging Cloud Services

Secure User Centric Self-Service Portal, Automation engine and Catalog

Automated Provisioning and Image Management

Monitoring, Security and Metering

For Locating and Requesting Services


Visibility across Applications,Data and Underlying

Infrastructure

Service ManagementControl Aligned toBusiness Priorities

Process and TechnologyAutomation acrossBusiness Services

How are infrastructure events affecting services?

MonitorInfrastructureResources

Map Service Dependencies to Infrastructure

How are resources connected to provide business services?

How are services meeting business user needs?

UnderstandUser Service Experience

How effectively are requests for services being managed?

FulfillServiceRequests

Automate Service Operations

Are activities efficiently executed when delivering business services?

Align Assets and Resources to Business PrioritiesHow are resources being deployed to meet business demand?

Service Management Capabilities

AssetAsset

ContractsContracts

FinancialFinancial

IncidentIncident

ProblemProblem

ChangeChange

Provide Business Aligned DashboardsWhat is the health of my business and the services that support it?

Provide Security and Compliance SolutionsHow secure and compliant are my business services?


Network

Monitoring

Service Management and Dynamic Infrastructure

Event

ManagementEventsEvents Event

Enrichment

EnrichedEnriched

EventsEventsServer

Monitoring

Storage

Monitoring

Services &

Transaction

Monitoring

Incident

Management

Automated

Tickets

Business Service

Management

Task

Automation

Configuration

Management

ASSETS

Asset

Management

Application

Dependencies

Improve Efficiency & Reduce CostImprove Efficiency & Reduce Cost

�� Reduce number of actionable events Reduce number of actionable events

�� Associate operational and business context with event Associate operational and business context with event

�� Prioritize resource event to impacted business processPrioritize resource event to impacted business process

Software

Monitoring


Network

Monitoring

Service Management and Dynamic Infrastructure

Event

ManagementEventsEvents Event

Enrichment

EnrichedEnriched

EventsEventsServer

Monitoring

Storage

Monitoring

Services &

Transaction

Monitoring

Incident

Management

Automated

Tickets

Business Service

Management

Task

Automation

Configuration

Management

ASSETS

Asset

Management

Application

Dependencies

Improve Efficiency & Reduce CostImprove Efficiency & Reduce Cost

�� Reduce number of actionable events Reduce number of actionable events

�� Associate operational and business context with event Associate operational and business context with event

�� Prioritize resource event to impacted business processPrioritize resource event to impacted business process

Software

Monitoring

Automate the monitoring and

availability of the infrastructure

Automate the respose to

changes in the

infrastructure


Tivoli process automation engine

Federated data subsystemServices, assets, configuration items

IBM Tivoli Service Automation ManagerAggregated capabilities for managing your cloud environment

Operational management technology

IBM Tivoli Service

Automation Manager

● Built on top of the IBM

Service Management

Platform

● Orchestrates technology,

processes, people and

data to provide cloud

computing services and

service management of

cloud computing

● Provides rapid

provisioning of physical

and virtual resources

IT infrastructure

Platform management services

Security services

Provisioning services

Usage and accounting services

Monitoring services

Energy management services

Tivoli Service Automation Manager

IBM Service Management Platform

© 2009 IBM Corporation13 13

IBM CloudBurst - Integrated Workload Service Delivery Platform

Integrated, Flexible, Provisioned by Request, “Fit for Purpose” IBM Platform

Datacenter Fabric

ToR switch ToR switch

SVC

Storage

StorageCompute Node

Compute Node

Compute Node

ToR switch

Hypervisor

Virtual I/O Server

(VIOS)

Shared I/O

Hardware System

StorageCompute Node Compute Node

Compute Node

Compute Node

Compute Node

Integrated IBM Service

Management

Visibility, Control and Automation to transform the assets of a Data Center into information that enables efficient process and compliance services to the business

Solution Properties- Common User Interface- Common Reporting- Security- Manages Single systems- Scale to complex solutions- Resilience and

Automation- Virtual Image mgmt

• Pre-integrated (but configurable) server, storage, network

� Deep STG/SWG integration

• Optimized for efficiency of specific workloads

• Fit for Purpose Multi Operating System Environment.

• Fully Integrated Virtualization and System Management capability.

• Business Value: Flexibility, Platform efficiency, Workload Optimization.


Customer Pain & the new IT challenge

� (Image Sprawl) Proliferation of virtual images in customer environments (just copy a file). Customer need a way or organizing, securing, managing deploying these images to the various virtualized platforms in a scalable manner.

� Customers need a way of managing the virtual images once they are deployed. This includes monitoring, updating, tracking changes, auditing etc.

� Dormant images need maintenance too. (E.g. security patches)

� Customers need to manage the virtual images created by them in addition to any vendor bought images.

� Customers needs to integrate their images that are deployed with their processes and management tools.

14

Industry – wide change to Image Management

� Images fast becoming the core object for deployment in datacenters– bypasses installation problems, provides faster time to value, better availability, disaster recovery.

� Easy way to boot, store, distribute, copy software- OS & Applications

� Installation is as simple as a copy operation. (Configuration still needed)

� Fundamental mechanism for deploying cloud services

� Other companies beginning to ship images to solve installation problems.


Platform Services: Image Management – key components

Design Build Store Deploy Manage

Governance Flows

Graphical design environment

for virtual images

Build image repository

Storage linkedrepository

Network linkedrepository

Import/

Export

Image Deployment Tooling (per Hypervisor)

Operational DSL

(Images + other

Soft.)

CMDB

Software Deployment Tooling

Dev-test Operations

Capture

CaptureTooling

Integration

System Z

Ap

p

Ap

p

OS

Ap

p

Ap

p

OS

Network Sub systemNetwork Sub system

System P

Ap

p

Ap

p

OS

Ap

p

Ap

p

OS

System x

Ap

p

Ap

p

OS

Ap

p

Ap

p

OS

STORAGE

Resides

in

Image Library & Mgmt.

Build tooling &

Metadata editing

PlatformspecificrepositoriesGolden Images

Copy

Activation &ConfigurationEngine

Overall Orchestrator


Hybrid Cloud Management and Connectivity Strategy

From the Enterprise Client’s perspective:

� Seamless integration of enterprise management with workload running off-premise on clouds

– Visibility of software applications and services (monitoring, events, availability, performance)

– Control security and resilience of services (identity management, compliance, isolation, data leak prevention, application and data backup and recovery)

– Automate request management and integration with enterprise processes (service request management, workload bursting to cloud,integrated change, release configuration, problem, and incident management)

� Image management (federated library, versioning, automated activation, secure access and image integrity)

� Enterprise to Cloud Connectivity

– Secure and efficient data exchange across the enterprise and clouds

– Secure application connectivity

� Application and Workload migration workbench

– Tools to support the migration of workloads to cloud

Enterprise Resources

Public Cloud

Private Cloud

Enterprise Management of Cloud software, applications, workload


� Cloud opportunity is early, but real

� Economics of clouds look compelling

� Adoption of cloud computing will be driven by workload affinity

� IBM offers deployment choices for workloads

In Summary…


Thank you!


A Comprehensive Service Management Portfolio

Tivoli Asset Management for ITTivoli Asset Management for IT

Tivoli Integration ComposerTivoli Integration Composer

Tivoli License Compliance ManagerTivoli License Compliance Manager

Tivoli License Compliance Manager for z/OS Tivoli License Compliance Manager for z/OS

Tivoli License Compliance Manager for z/OS Tivoli License Compliance Manager for z/OS

Maximo Family (19 offerings in catalog)Maximo Family (19 offerings in catalog)

Maximo Service ProviderMaximo Service Provider

Tivoli Usage and Accounting ManagerTivoli Usage and Accounting Manager

Asset and Financial Asset and Financial

ManagementManagement

Tivoli Access ManagerTivoli Access Manager

Tivoli Compliance Insight Manager Tivoli Compliance Insight Manager

Tivoli Directory IntegratorTivoli Directory Integrator

Tivoli Directory ServerTivoli Directory Server

Tivoli Federated Identity ManagerTivoli Federated Identity Manager

Tivoli Privacy Manager for eBusiness Tivoli Privacy Manager for eBusiness

Tivoli Risk ManagerTivoli Risk Manager

Tivoli Security Manager for RACFTivoli Security Manager for RACF

Tivoli Security Operations ManagerTivoli Security Operations Manager

Tivoli zSecure Family (7 offerings in catalog)Tivoli zSecure Family (7 offerings in catalog)

Security, Risk and Security, Risk and

ComplianceCompliance

Tivoli Business Service ManagerTivoli Business Service Manager

Tivoli Composite Application Manager Tivoli Composite Application Manager

Tivoli Dynamic Workload BrokerTivoli Dynamic Workload Broker

Tivoli System AutomationsTivoli System Automations

Tivoli OMEGAMON XETivoli OMEGAMON XE

IBM Tivoli MonitoringIBM Tivoli Monitoring

Tivoli Performance Analyzer Tivoli Performance Analyzer

Tivoli Workload Scheduler Tivoli Workload Scheduler

Service Availability Service Availability

and Performance and Performance

Mgmt.Mgmt.

TotalStorage Productivity CenterTotalStorage Productivity Center

TotalStorage SAN Volume ControllerTotalStorage SAN Volume Controller

Tivoli Continuous Data Protection for Files Tivoli Continuous Data Protection for Files

Tivoli Storage ManagerTivoli Storage Manager

Tivoli Advanced Audit for DFSMShsmTivoli Advanced Audit for DFSMShsm

Tivoli Storage Optimizer on z/OS Tivoli Storage Optimizer on z/OS

Tivoli Tape Optimizer on z/OS Tivoli Tape Optimizer on z/OS

Storage Storage

ManagementManagement

IBM Tivoli MonitoringIBM Tivoli Monitoring

Tivoli Performance AnalyzerTivoli Performance Analyzer

Tivoli Dynamic Workload BrokerTivoli Dynamic Workload Broker

Tivoli Composite Application Manager Tivoli Composite Application Manager

Tivoli Web Segment AnalyzerTivoli Web Segment Analyzer

Tivoli Service Level AdvisorTivoli Service Level Advisor

Tivoli Performance Modeler for z/OS Tivoli Performance Modeler for z/OS

Datacenter Datacenter

TransformationTransformation

Tivoli Netcool/OMNIbusTivoli Netcool/OMNIbus

Tivoli Netcool/ImpactTivoli Netcool/Impact

Tivoli NetViewTivoli NetView

Tivoli NetView for z/OS Tivoli NetView for z/OS

Tivoli Netcool/ProvisoTivoli Netcool/Proviso

Tivoli Netcool Carrier VoIP ManagerTivoli Netcool Carrier VoIP Manager

Tivoli Netcool IP Multimedia Subsystem ManagerTivoli Netcool IP Multimedia Subsystem Manager

Tivoli Netcool Performance Manager for WirelessTivoli Netcool Performance Manager for Wireless

Tivoli Netcool Service Quality ManagerTivoli Netcool Service Quality Manager

Network & Service Network & Service

AssuranceAssurance

Tivoli Application Dependency Discovery ManagerTivoli Application Dependency Discovery Manager

Tivoli Change and Configuration Mgmt DatabaseTivoli Change and Configuration Mgmt Database

Tivoli Configuration ManagerTivoli Configuration Manager

Tivoli Intelligent OrchestratorTivoli Intelligent Orchestrator

Tivoli Service Request ManagerTivoli Service Request Manager

Tivoli Release Process ManagerTivoli Release Process Manager

Tivoli Provisioning ManagerTivoli Provisioning Manager

Tivoli Unified Process Composer Tivoli Unified Process Composer

Service Delivery Service Delivery

and Process and Process

AutomationAutomation


FutureAvailable

Introducing new infrastructure, consumption and delivery choices from IBM

Smart Business on the IBM Cloud

Smart Business Cloud

Smart Business Systems

Standardized services on the IBM Cloud

Pre-integrated, workload optimized systems

Private cloud services, behind your firewall, built and/or

managed by IBM

Lotus Live

IBM CloudBurstw/Quickstart

Svcs

Smart Business Test Cloud

Smart Business Development & Test on the IBM

Cloud

Smart Business Desktop Cloud

Smart Business Desktop on the

IBM Cloud

Information Protection Services;

Computing on Demand

Smart Business for

SMB (backed by the IBM cloud)

IBM CloudBurstw/Quickstart

Svces

Scale out File Services

Analytics Collaboration Development and Test

Desktop and

Devices

Infrastructure

(compute /

storage)

BusinessServices

Smart Analytics System

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