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SOCIETY OF HOSPITAL LINEN SERVICES AND

LAUNDRY MANAGERS

Linen Services Professional Development Forum and Exhibition

Setting the Standards for the Decontamination of Healthcare Laundry.

SHLSM Training Forum and Exhibition Programme draft v3 May 2018

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Society of Hospital Linen Services

And Laundry Managers

Annual Professional Development Forum

and Exhibition

Tankersley Manor Barnsley nr. Sheffield

Tuesday 1 May – Thursday 3 May 2018

Programme


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Index

2. Introduction

3. Day One Tuesday 1 May 2018 – Training Day

5. Professional Development Forum Programme

9. Speaker’s profiles

12. Exhibitors

15 Awards Evening

17. Golf Day

18 Tankersley Manor.

Our Specialist Professional Development Forum and Exhibition provide an opportunity to

find efficiencies and improve the quality of service through;

Sharing Best Practice

Specialist training sessions on current linen related topics

A unique trade exhibition of innovative products and services

A valuable opportunity to network with fellow healthcare linen services professionals.

Day One – Tuesday 1 May 2018

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This course has been designed to assist those with responsibility for linen, who may not

have direct responsibility for the laundering.

Days Two and Three – Wednesday 2 and Thursday 3 May 2018

Professional Development Forum and Exhibition

These days are designed for Linen Service Managers, Personnel Managing Linen Contracts

and Distribution, Hotel and Facilities Managers, Managers within Commercial Laundries and

Allied Traders.

Delegates are welcome to attend all three days.

Tankersley Manor, Barnsley Nr. Sheffield

Booking Forms are available on http://www.linenmanager.co.uk/conference-and-

exhibition/conference-registration/

http://www.linenmanager.co.uk/conference-and-exhibition/conference-registration/



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Day One Tuesday 1 May 2018 – Training Day

This Training Day has been designed for supervisors and managers wishing to develop their careers within Linen Services or for managers whose responsibilities include Linen Services. It is also suitable for anyone wishing to increase their knowledge and build up networks to exchange ideas and good practice. This course has been designed to assist those with responsibility for the purchase and issue of uniforms, who may not have direct responsibility for the laundering. It gives a brief outline of all aspects of the uniform service procurement and issuing cycle and covers, in detail, those areas where specific criteria is required. You will also look at different methods of linen distribution, storage and linen handling. In many situations, very often the obvious is overlooked and poor practice and performance can rapidly become the ‘norm’, leading to reduced efficiency, increased costs and lower quality. On this day you will examine areas where savings can be made will be identified and the safety of patients ensured. The day will be led by experienced Linen Services Managers. The cost of attending the day is £125.00 per person. This includes attendance at the event,

course information, all meals and refreshments. We are expecting this course to be fully

subscribed. If you wish to attend, please complete the application form and return as soon

as possible. If you would like a place but are waiting for this to be authorised please

contact us indicate your interest and provisionally book a place.

A CERTIFICATE OF ATTENDANCE WILL BE ISSUED TO ALL DELEGATES WHO

ATTEND

Programme 10.00am Registration Tea/coffee 10.15am Welcome and introductions 10.30 Purchase - options to consider Stock or just in time, hemmed or unhemmed, pre-packed to user, etc.


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11.30 Material & fittings - specification Material weight, zips, press studs, pockets, laundering requirements 12.30 Lunch 13.30 Linen storage Space requirements, compliance with HTM01-04 14.30 Linen distribution Different methods of linen distribution throughout the hospital. Trolley exchange, top up, requisition, fixed issue, etc. Monitoring usages against requirements 15.30 Savings & efficiency Bed change policies, usage guides and overview 16.00 Review of day Handouts

16.15 Safe journey home for delegates only attending day one. Evening - Exhibition preview


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Day Two Wednesday 2 May 2018 09.00 Registration

9.45 Welcome and Opening of the Professional Development Forum and Exhibition

Brief overview of the Society and Professional Development Forum

Accessing information and advice

The Society President, Mr John Gallagher

10.00 Linen Tenders – Yours, Mine, Ours

Saving time and money on linen contracts

Setting up and responding to tenders.

Customer and supplier agreements - working together.

Jon Hampton, Commercial Director, Salisbury Linen Services

10.50 Break – an opportunity to network and visit the exhibition

11.20 30 Procurement and Linen Services - What do you need to know?

Operated Healthcare Facilities

GSI, the Carter Report and Linen Services

Linen Contracts and Frameworks

Paul Ralston MCIPS

Head of Procurement for Rotherham and Procurement lead Working Together Partnership

Rotherham NHS Foundation Trust Regional lead in Yorkshire for the Health Care Supplies

Association (HCSA) National Stakeholder Group Regional chair of the Procurement Skills

Development network for the Yorkshire & Humber.


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12.10 Lunch in the Exhibition Hall – an opportunity to network and visit the exhibition.

13. KPIs – How to make them work for the customer of a Laundry contract.

What is a KPI? Are they relevant?

How do they work for you and can your linen provider achieve them?

Reg Ramsden, Domestics and Linen Services Manager, North Tees and Hartlepool NHS

Trust. National Officer SHLSM

14.20 The NHS Response to a Major Incident

Lessons learnt after the terrorist attack on the Manchester Areana

The role of linen services during a major incident.

Allan Cordwell (RN, Dip PNS, DipHep)

Head of Group Emergency Planning, Resilience & Response Unit & Reserve Forces

Champion. The Northern Care Alliance NHS Group

15.10 Break – an opportunity to network and visit the exhibition

15.30 To be confirmed -

16.10 Review of day

16.30 Society AGM

Evening Dinner and Awards Ceremony


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Day Three Thursday 3 May 2018

9.00 Registration 9.30 Paper to be confirmed 10.20 Break and networking opportunity 10.45 Linen Storage – What is the Hospital’s Responsibility?

The importance of suitable linen storage at ward level and the challenges which linen service managers and support service staff are faced with on an operational level are explored.

The findings from a recent study/survey will be shared, giving an overview of the types of storage facilities now available to the wards, what the challenges are for support service staff, and where the responsibility sits.

The presentation will share with the audience examples of good practice and poor practice when it comes to linen storage and what the consequences of this can be.

Lisa Grandcourt Head of Facilities at Rotherham Doncaster and South Humber (RDaSH) NHS Trust

11.30 “Procurement within Linen Services - ways in which Suppliers could help the NHS.”

“The NHS has the potential, through greater collaboration, to leverage its purchasing power

and deliver better value for money for Trusts and the taxpayer”. (source DOH Procurement

Transformation Programme) (Target -Dec 2016-2023/24 to save £600 million).

Spending on healthcare textiles is a key component of the Linen Services budget. This

presentation will explore “Smart” purchasing to help achieve the optimum price, quality v

need, consistency of supply, standardisation, economies of scale, minimising cost and

losses, managing regulations & introducing innovative products and solutions.

Paul Crabtree (Managing Director) and Jim Goldthorpe (Technical Sales Manager) MIP UK.

12.20 Lunch in the Exhibition Hall – an opportunity to network and visit the exhibition.


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13.30 Paper to be confirmed 14.20 Paper to be confirmed 16.00 close – Safe Journey Home

Delegate Fees

Booking forms and further information can be found




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SPEAKERS

Jon Hampton

Jon started his working career aged 18 in the British Army. After 7 years of service and two

operational tours he decided it was time to leave and start another career in civilian life.

On leaving the forces Jon joined HSS Hire as an Assistant Store Manager in Chichester and over a 7

year period ended up as the Area Manager for London City driving forward the performance and

P&L delivery of the organisations premier locations.

After his career with HSS Hire he joined the Sunlight Service Group (now Berendsen) and held a

number of senior positions ranging from General Manager to Service Director.

Jon joined Salisbury Linen Services in September 2016 as Commercial Director. Within this post he is

responsible for the commercial terms, tender management and the portfolio growth of the

organisation.

In his spare time Jon has a passion for sailing and is often seen lost at sea on his yacht “Taurito”. One

of his goals for the future is to sail singlehanded to the Azores.

Reg Ramsden

Reg is employed by North Tees and Hartlepool NHS Trust. He currently works as Domestics and Linen

Services Manager. He has worked for the NHS for 32 years and along with Laundry’s has experience

in managing Portering, Security, Car Parking Endoscopy, Volunteer Drivers and Helpdesk services.

Reg is currently involved in Premises Assurance, ERIC and the STP project for the Northern Region

Paul Ralston

Paul Ralston is the Head of Procurement for the Rotherham NHS Foundation Trust and also the

Procurement Lead for the Working Together Vanguard. In the role of Head of Procurement for

Rotherham he is responsible for the strategic and operational management of the procurement and

logistics functions, ensuring delivery of the Trusts efficiency plans and meeting the requirements of

the Lord Carter recommendations and metrics.


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As procurement lead for the Working Together Vanguard he leads on the formal collaboration of the

procurement functions for 8 Trusts in south Yorkshire. Leading on implementing a 3 year strategy to

allow the Trusts to become a networked collaborative that can support the Procurement across all

Trusts in South Yorkshire by working on a joint procurement plan, working to a single set of policies

and procedures and making best use of the resources across all the Trusts.

Paul is the regional lead in Yorkshire for the Health Care Supplies Association (HCSA) National

Stakeholder Group. The HCSA promotes the work of Procurement staff throughout the NHS and is a

strong voice and network for our 2000+ members. Paul is also the regional chair of the Procurement

Skills Development network for the Yorkshire & Humber.

Alan Cordwell

My NHS career commenced with me qualifying as a Registered Adult Nurse in 1997 gradually

progressing to the position of Senior Charge Nurse at Fairfield General Hospital in 2007. Part of my

role included the development of a departmental Chemical Incident response and the training of

staff to mitigate such an incident. During this time, I enlisted in the Reserve Forces ‘207 Field

Hospital’ Manchester Volunteers and I was deployed on active service in the Iraqi theatre in 2003 on

Op Telic 1.

In 2009 I was seconded into the position of Emergency Planning Manager within The Pennine Acute

Hospitals NHS Trust; this position then progressed into a permanent role where I was successful in

achieving the Health Emergency Planning Diploma from the Emergency Planning College at

Easingwold in 2011. I have continued to develop the service, which has morphed into Emergency

Preparedness, Resilience & Response Unit in line with national guidance, with various projects

targeted at increasing and refining acute hospital resilience, and more recently, supporting

operational response and resilience in patient surge mitigation.

I have presented papers to a variety of specialist conferences on the development of C.B.R.N.E. /

Hazmat response and resilience establishing international links with the Israeli Defence Force, CBRN

Academy in the Netherlands, All India Institute of Medical Sciences, Centres for Disease Control &

Prevention, National Guard Bureau – Domestic Operations in the United States, National Civil

Protection in Madrid. We also support the development of UK National CBRN guidance and training

for health.

The emergency systems that the EPRRU service has developed have been thoroughly tested by the

mitigation of multiple real world incidents with the most recent successful response to the

Manchester Arena bombing.


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Lisa Grandcourt,

Lisa joined the NHS in 2002 as a Senior Ward Housekeeper at Oxford University Hospitals NHS Trust

working in front linen services supporting Facilities services such as cleanliness, catering and linen

services. In 2003 Lisa relocated and worked for Hull and East Yorkshire Hospitals (HEY) NHS Trust for

9 years progressing in her career within Facilities services and achieving her MBA in Facilities

Management at Sheffield Hallam University. During her time at HEY NHS Trust Lisa contributed with

the roll out of Ward Housekeepers across the Trust as a project officer, before being appointed as

the Portering and Linen Services Manager.

In 2012 Lisa took on a new challenge and joined Rotherham Doncaster and South Humber (RDaSH)

NHS Trust as Head of Facilities, where she works today and is responsible for Domestics, Catering,

Sewing, Print, Logistics and the hospital laundry.

Paul Crabtree (Managing Director) and Jim Goldthorpe (Technical Sales Manager) MIP UK.

MIP UK has become a main supplier of healthcare textiles to the NHS over the last 20 years by

working in partnership with laundries to deliver great service and savings to NHS Trusts, NHS Supply

Chain, NHS Scotland, HSCNI and the HSE. Collectively Paul and Jim bring 14 years NHS laundry and

over 40 years linen supply experience to UK Healthcare. They will focus this presentation on how

best to collaborate with your linen supplier to maximise your opportunity to achieve the optimum

outcome for your Trust or organisation and help to make a significant contribution to the NHS in

reaching its £600m savings target.


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EXHIBITORS

Alexandra

Alexandra is a leading international provider of men and women’s workwear, corporate clothing and

uniforms for a wide range of industries, with over 160 years of experience. We combine our brand

building expertise, strong design capability and flexible services with value for money and economies

of scale, resulting in a unique service which is hard to beat.

We put you at the heart of what we do, offering understanding and expertise, together with the best

choice and value.

When it comes to quality and innovation, our teams are always looking for the next big thing to

make your work life easier and more comfortable. Our priority is to provide you with modern, well

designed, fit-for-purpose and easy-to care for work clothing that you and your team will take pride

in. All of our fabrics are subject to rigorous independent testing to ensure our high standards are

maintained and that you get the best quality, hard-wearing workwear.

A R Materials Handling Ltd.

We are a company that has been trading since the year 2000 and have been involved in the

materials handling equipment business for close on 40 years, providing equipment, help and advice

to all aspects of industry. Our expertise provides excellent engineered solutions at the right price,

taking all the hassle away from our customers. Whether it’s a bespoke product or an off the shelf

item, we will always ensure objectives are achieved safely, swiftly and economically. Specialised

Plastic Moulding Processes as well as Tool Design and Manufacture are at our core.

Plastic Fabrications such as Tanks, Troughs and Vessels.

Metal fabrications from an array of materials including Mild Steel, Stainless Steel and Aluminium

provide the basis for items such as Bag Holder Mobiles, Tables, Trolleys and General Fabrications.

Storage equipment, the likes of Racking, Shelving and Lockers.

Textile goods such as Trolley Covers and Liners.

General maintenance items including Castors, Replacement Liners, repairs to Broken Equipment.

Supporting customers old and new is paramount; our reputation has been built on trust,

commitment, innovation and attention to detail.

Should you require a solution to a materials handling issue, please give us a call. You will not be

disappointed.

74, Rydal Road, Haslingden, Rossendale, Lancs. BB4 4EF

(T): 01706 225434 (F): 01706 220756 (M): 07785 502 665 (E): [email protected] Vat Reg. No. 757

7932 74 Co. Reg. No. 5032435 www.armh.co.uk

mailto:[email protected]

http://www.armh.co.uk/


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Bryant Plastics Ltd

A family firm, founded in 1974 by Barry Bryant and based in West Yorkshire. Our extensive

repertoire of materials handling products and plastic fabricating has evolved through over 40 years

of designing, manufacturing and supplying solutions for every industry's handling needs.

We have the technical expertise required to advise the best options from the outset through to the

finish of your project. Offering a range of Customised options to our wide selection of Standard

Products or designing a bespoke unit from scratch to your exact requirements, we welcome the

opportunity to evaluate your process and offer our Products and Expertise to your Establishment.

We are principally rotational moulders, a process that involves plastic powder being heated within a

metal tool as it is rotated. As the plastic heats up, it fuses to the shape of the tool gradually building

up the wall thickness. Most of our products are made from industrial quality medium and low

density polyethylene. We have our own in-house metal shop that not only allows us to cost-

effectively manufacture our own tools but also produces our range of fabricated products and

accessories. Our Finishing department takes the raw moulded body, trims off the excess plastic and

completes the product to customers' specifications.

HJ Weir Engineering HJ Weir Engineering is a family business born in the 1960’s, they are “the originators of flatwork handling technology”. Almost any automated laundry in the world will be using Weir technology somewhere in their plant. The Weir brand is seen as a stamp of approval and excellence globally. Quality lasts and HJ Weir have been providing separating, feeding, ironing, folding and stacking solutions globally for over 55 years. Through cutting edge innovation the product range and technology is continually developing. This year HJ Weir have added an exclusive range of exceptional flatwork ironers and batch washers. Many years of experience, coupled with innovative design and one of the most advanced yet simple control systems, makes HJ Weir the smart choice. HJ Weir the originators and experts in flatwork handling technology, are proud to be able to offer you the complete range. Whether you are looking at sustaining quality whilst increasing productivity and efficiency. Or if you

are about to grow your business to the next level, we can help you!

Contact Ross Weir Tel 01291 622 036 select option 1


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MIP (UK) Ltd and Cromptons Healthcare

MIP UK Ltd, including Cromtons Healthcare, is a textile company dedicated exclusively to healthcare

.We concentrate solely on the needs of our healthcare customers to offer products which are totally

fit for purpose and solutions which meet the budgetary requirements and expectations of the

modern day NHS. This focus has helped our customers reduce their costs and establish our growing

reputation in healthcare textiles as a market leader in innovation, supply, expertise, service delivery

and product quality. MIP UK Ltd are now fully established as a leading supplier of healthcare linens

offering the following core product range to UK healthcare: sheets & pillowcases both woven and

knitted, towels, patient gowns, theatre suits, nightwear, pillows, duvets, laundry bags and trolleys.

We are very proud of our association with the SHLSLM and delighted to be taking part at Tankersley

Manor for our 15th consecutive SHLSLM Conference. Ron McLean and Paul Crabtree will be

representing MIP at this year’s event and we warmly welcome you to join us on our stand for a catch

up, new introduction or friendly open discussion.

2nd Floor, Clipper House, Leighton Industrial Park, Billington Road, Leighton Buzzard, Bedfordshire,

LU7 4AJ T: +441525 218146 / F: +441525 218147 / E: [email protected]

Corporate Website: http://www.mipuk.co.uk

Work in Style

Work in Style Limited is a recognised name within the NHS for supplying fit-for-purpose, modern

quality uniforms with a can do attitude.

Our leading brand ‘Cherokee’ provides unique products where the quality and excellence is assured.

The hard wearing fabric and colours are vibrant, exciting and designed to flatter the wearer whilst

ensuring comfort and individuality. Day in, day out, these uniforms perform as reliably and

consistency as traditional uniforms.

In 2015 we launched the Cherokee ‘Certainty’ and ‘Certainty Plus’ technology, which incorporates

Antimicrobial protection and Antimicrobial protection with a Fluid Barrier.

2016 we introduced our ‘key scrub’ range, comprising of three styles, light weight scrub, Smart

Scrub & Premier Scrub.

Our focus is on providing solutions to the NHS which reduces costs and lead-times in a flexible

sustainable way that suits your business.

With our continued support of the SHSLM, Carl Tilbury will be representing Work in Style and looks

forward to welcoming you on the stand.

9f St Christopher’s House, 217 Wellington Road South, Stockport, Cheshire. SK2 6NG.

T: 0161 4774438 / F: 0161 4806201 / E: [email protected] / www:workinstyle.com


http://www.mipuk.co.uk/



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Awards Night Wednesday 2 May 2018 We would like to introduce our first awards for service to Linen Services and the Society. Awards will be given for the following categories;

Golf – Winners of the Golf Day.

Showing Shop Floor excellence

Innovative manager/supervisor/team

Innovative company / product

Lifetime achievement Golf – Winners Presentation of the trophy Showing Shop floor excellence An employee who has made an exceptional contribution to the job that they carry out and works above and beyond the call of duty. This is the opportunity to celebrate some of the exceptional staff within our services. Examples are

Future strong leadership potential

Exceptional service over a number of years

High achievement in their studies and personal development.

Ideas and suggestions for service improvements.

Showing exceptional customer service.

. The three finalists will be given a free delegate place and one night’s accommodation, including the Awards Dinner, lunch and refreshments, this is subject to terms & conditions (if a place is accepted and the delegate does not attend the employer will be invoiced). Innovative manager/supervisor or team A manager, supervisor or team who has made an exceptional contribution to improving the service they provide. Examples are:

Implementing a new system of work

Overseeing a large capital development

Undertaking and publishing research Open to individuals to nominate themselves or for a colleague to nominate on their behalf


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Innovative company / product A company who have introduced an innovative product into the marketplace. This award will be presented to an individual, team, or group who have demonstrated a genuine benefit to a laundry or linen service. Such benefits could include product innovation; service innovation; cost savings etc. This Award will go to the individual or a team that best demonstrates one or more of the following:

A product that offers savings either through laundering or linen services

A product that has advantages in the provision of linen services Any member may nominate a company for this award or a company can put themselves forward for this award, but must include a sponsor, employed in the provision of linen services within health care. Lifetime achievement Someone who has made an exceptional contribution to the operation or development of the Society. This might include one or a number of the following - e.g. someone who:

Has significantly raised the profile of the Society

Has made a significant contribution to the Society’s development

Has performed a specific role (or various roles) that has enabled the Society to function effectively

Has shown leadership in delivering the aims of the Society

Has served the Society over a significant period of time Nominations for this award are restricted to members of the Society and can be made on behalf of anyone working at any level. The nomination must be proposed by a member of the Society.

Please send your nominations to [email protected] The closing date is 31st March 2018.

We look forward to receiving and reading your entries.



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Dear Fellow Golfer

SHLSM / ALLIED TRADERS GOLF DAY

As you will be aware, the Society of Linen Services Managers’ Professional Development Forum will be held at Tankersley Manor from 1st – 3rd May 2018. I have organised a round of golf to be played at Silkstone GC Field Head, Elmhirst Lane, Silkstone, Barnsley S75 4LD I am currently finalising timings and costs. Please contact me if you are interested. We welcome new players. Telephone 07767290499 or e-mail [email protected]

Look forward to seeing you on the day. Kind regards

Yours faithfully

ALAN McCARTHY

PS: Will last year’s prize winners please ensure that their respective trophies are returned to me on

or before 7 April, and to my fellow ‘Allied Traders’, I look forward to your continued support in

respect of the ‘Prize Table’.



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Tankersley Manor

Tankersley Manor is a fantastic four-star hotel near Sheffield. Just off J36 of the M1, the

hotel is close to the bustling city centre but also on the doorstep to some of the country's

most picturesque scenery.

The hotel is built around a 17th century former residence with many of the original features

being retained including exposed wooden beams and Yorkshire stone windowsills. A

modern edge has been created with the addition of a purpose built conference centre,

magnificent health club and spa and a contemporary bedroom wing.

For business travellers looking for a hotel near Sheffield or Barnsley, Tankersley Manor

offers a great location just out of the city but easily accessible from major transport

networks and offering free car parking for over 250 cars.

The hotel has 10 conference and meeting rooms, five of which are situated in the main hotel

with the remainder in the modern events centre.

We are delighted to announce that we are developing our food & beverage offering in early

2017, giving all our guests and diners more choice and flexibility.

Hotel.

Dinner/bed/breakfast on Tuesday £105 per person

Dinner/bed/breakfast (including private dinner on Wednesday) £105.00 per person

Conference Delegate. £185 (2 days) £125 (1 day)

Payment by cheque or credit card.

Send completed form & remittance to:

The Treasurer, Mr. I. Hargreaves, the Willows, 109 Victoria Road East, Thornton. FY5 5HQ

All booking forms can be found http://www.linenmanager.co.uk/conference-and-

exhibition/conference-registration/



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