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Linkages Linkages Program Program

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Page 1: Linkages Program Mark Twain Mark Twain

LinkagesLinkages ProgramProgram

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MarkMark TwainTwain

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Calaveras County Calaveras County DemographicsDemographics

2007 estimate Population of 47,7222007 estimate Population of 47,722 17.7% increase 4/1/00- 7/1/0617.7% increase 4/1/00- 7/1/06

3.7% of Population under 5 years old 3.7% of Population under 5 years old 18.4% of Population under 18 years old18.4% of Population under 18 years old 17.1% of Population 65 years old and over17.1% of Population 65 years old and over 50.5% of Population is Female50.5% of Population is Female 93.2% of Population is Caucasian 93.2% of Population is Caucasian 0.9% of Population is African- American 0.9% of Population is African- American 1.7% of Population is American Indian & 1.7% of Population is American Indian &

Alaska Native personsAlaska Native persons

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Demographics , Cont’d 6.5% Unemployment Rate 2007 8.6% July 2008 $46,052 Median Household

Income 9.3% Persons below poverty 2004 8,958 Children Ages 0-17 907 Referrals Jan ’07- Dec.’07 11-Children Services Social

Workers 5 Emergency Response 6 Continuing (2 not filled)

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CalWORKS, Welfare to Work

1 Welfare to Work Supervisor 4 Welfare to Work Workers 1 Psychiatric Social Worker 1 Part Time Educational

Therapist

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CalWORKs, EligibilityCalWORKs, Eligibility

1 Unit Supervisor1 Unit Supervisor 4 Intake Workers (includes 4 Intake Workers (includes

all programs)all programs) 2.5 Continuing Workers2.5 Continuing Workers 1 Foster Care Worker1 Foster Care Worker .5 Sanction/Linkages Worker.5 Sanction/Linkages Worker

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Prevention of Sanctioned Prevention of Sanctioned CasesCases

Cases at risk of SanctionCases at risk of Sanction Cases Pending SanctionCases Pending Sanction Cases Currently SanctionedCases Currently Sanctioned

Breakdown of Sanctioned Breakdown of Sanctioned CasesCases

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Prevention of Sanctioned Prevention of Sanctioned CasesCases

Reduction of time between approval and Reduction of time between approval and worker assignmentworker assignment..

Maintain client motivation by contacting Maintain client motivation by contacting client between intake and case assignment.client between intake and case assignment.

Client may voluntarily participate in WTW Client may voluntarily participate in WTW prior to approval of CalWORKs.prior to approval of CalWORKs.

Maintain weekly contact with clientMaintain weekly contact with client TelephoneTelephone Meeting client at a community outreach Meeting client at a community outreach

officeoffice MailMail

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Cases At Risk Of SanctionCases At Risk Of Sanction Missed appointment with Welfare Missed appointment with Welfare

To Work worker and no contact.To Work worker and no contact. Inconsistent follow through with Inconsistent follow through with

Welfare to Work activities.Welfare to Work activities. Attended one appointment, failure Attended one appointment, failure

to comply with remaining activities.to comply with remaining activities. Started employment, failure to sign Started employment, failure to sign

WTW Plan and provide WTW Plan and provide verifications verifications (wage stubs, (wage stubs, attendance logs, report cards)attendance logs, report cards)

Secured employment, unable to Secured employment, unable to retain employment or meet retain employment or meet required work hours.required work hours.

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Cases Pending SanctionCases Pending Sanction

No show to scheduled No show to scheduled appointment (activity).appointment (activity).

Job SearchJob Search AssessmentAssessment

No response to attempted No response to attempted telephone contact by Welfare telephone contact by Welfare to Work Worker.to Work Worker.

No return call or contact from No return call or contact from clientclient

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Cases Pending Sanction, Cases Pending Sanction, Cont’dCont’d

Home visit attemptedHome visit attempted No one is homeNo one is home Refuses to participateRefuses to participate

NOA 840 is mailed.NOA 840 is mailed. All attempts to contact or meet with All attempts to contact or meet with

client have been exhaustedclient have been exhausted Appointment can be rescheduled Appointment can be rescheduled

only one time with Welfare to Work only one time with Welfare to Work Worker.Worker.

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Failure to meet Work Failure to meet Work Participation Rate hours and/or Participation Rate hours and/or non-participation in assigned non-participation in assigned activity.activity. Failure to make good progress or Failure to make good progress or

to participate in assigned activity.to participate in assigned activity.

Failure or refusal to provide proof Failure or refusal to provide proof of satisfactory progress in activity. of satisfactory progress in activity. (i.e. School Attendance, WEX (i.e. School Attendance, WEX attendance, Report Cards)attendance, Report Cards)

Cases Currently SanctionedCases Currently Sanctioned

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Cases Currently Sanctioned, Cases Currently Sanctioned, Cont’dCont’d

Employment terminated without good Employment terminated without good causecause..

Continue employment at same level of earnings.Continue employment at same level of earnings.

Refusal to accept employment.Refusal to accept employment. Refusal to sign Welfare to Work Plan.Refusal to sign Welfare to Work Plan.

Failure or refusal to comply or agree with WTW Failure or refusal to comply or agree with WTW Plan.Plan.

Failure or refusal to comply when second parent Failure or refusal to comply when second parent is not participating (i.e. in a 2 parent household, is not participating (i.e. in a 2 parent household, 1 parent is medically disabled and the second 1 parent is medically disabled and the second parent is caring for a child under 12-months)parent is caring for a child under 12-months)

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CalWORKS Sanctions/PenaltyCalWORKS Sanctions/Penalty

Failure to cooperate with Failure to cooperate with Family Support Services. (i.e. Family Support Services. (i.e. No good cause granted)No good cause granted)

Failure to provide required Failure to provide required verification documentation (i.e. verification documentation (i.e. school verification, school verification, immunization records)immunization records)

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Agency Contribution to Agency Contribution to Sanctioned CasesSanctioned Cases

Missed Opportunities To Assist Missed Opportunities To Assist ClientClient

During Renewals or client “Drop During Renewals or client “Drop In”, Eligibility Worker, Welfare to In”, Eligibility Worker, Welfare to Work Worker, and Children’s Work Worker, and Children’s Services Worker are not always Services Worker are not always notifying each other.notifying each other.

Continued Sanction or Continued Sanction or Sanction is ImposedSanction is Imposed

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Is there any correlation Is there any correlation between WTW and CWS?between WTW and CWS?

101 families reviewed who were 101 families reviewed who were sanctioned or at risk of sanction sanctioned or at risk of sanction in 2007.in 2007.

48 families (comparison group) 48 families (comparison group) reviewed who were involved with reviewed who were involved with Welfare to Work and were not Welfare to Work and were not sanctioned or at risk of sanction. sanctioned or at risk of sanction. (Point in time is May 2008)(Point in time is May 2008)

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Dynamics of Sanctioned Cases, Dynamics of Sanctioned Cases, Comparison Group and Child Welfare Comparison Group and Child Welfare

ServicesServices 63.4% of families who were sanctioned or at 63.4% of families who were sanctioned or at

risk of sanction were reported to Child risk of sanction were reported to Child Welfare Services. (n=64)Welfare Services. (n=64)

26.6% of these families resulted in an open 26.6% of these families resulted in an open case with Child Welfare Services. (n=17)case with Child Welfare Services. (n=17)

75.0% of families reported substance use as 75.0% of families reported substance use as a contributing factor. (n=48)a contributing factor. (n=48)

32.8% of these families reported Domestic 32.8% of these families reported Domestic Violence as a contributing factor. (n=21)Violence as a contributing factor. (n=21)

282 combined reports to Child Welfare 282 combined reports to Child Welfare Services for these families resulting in 4.4 Services for these families resulting in 4.4 average reports per family.average reports per family.

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Dynamics of “Comparison Dynamics of “Comparison Group”Group”

33.3% of families were referred to CWS. 33.3% of families were referred to CWS. (n=16)(n=16)

18.8% of the families resulted in an 18.8% of the families resulted in an open case with Child Welfare Services open case with Child Welfare Services (n=3)(n=3)

68.8% of families reported substance 68.8% of families reported substance use as a contributing factor (n=11)use as a contributing factor (n=11)

31.3% of these families reported 31.3% of these families reported Domestic Violence as a contributing Domestic Violence as a contributing factor. (n=5)factor. (n=5)

44 combined reports to Child Welfare 44 combined reports to Child Welfare Services for these families resulting in Services for these families resulting in 2.8 average reports per family2.8 average reports per family

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Allegations reported to CWSAllegations reported to CWS

0

10

20

30

40

50

60

70

80

90

GN PA SA EA CA SN

SanctionComparisonCounty Avg.

AllegatiAllegationon

SanctiSanctionon

CompComp..

CountyCounty

AveraAveragege

GeneralGeneral

NeglectNeglect84.4%84.4% 62.5%62.5% 55.3%55.3%

Physical Physical AbuseAbuse

35.9%35.9% 18.8%18.8% 14.4%14.4%

Sexual Sexual AbuseAbuse

25%25% 50%50% 11.4%11.4%

CaretakeCaretakerr

AbsenceAbsence

15.6%15.6% 0%0% 4.0%4.0%

Severe Severe NeglectNeglect

7.8%7.8% 18.8%18.8% 0.1%0.1%

County average data from University of California at Berkeley County average data from University of California at Berkeley Center for Social Services ResearchCenter for Social Services Research..

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CalWORKS/WTW DynamicsCalWORKS/WTW Dynamics

3.6 years is the average length 3.6 years is the average length of time current sanction cases of time current sanction cases are on aid.are on aid.

1.9 years is the average length 1.9 years is the average length of time comparison group was of time comparison group was on aid.on aid.

70% of current sanction cases 70% of current sanction cases noted Failure/Refusal to make noted Failure/Refusal to make good progress or to participate good progress or to participate in program activity as the in program activity as the reason for sanction.reason for sanction.

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What does this mean?What does this mean? According to the data, sanctioned According to the data, sanctioned

cases are 2x’s more likely to have CWS cases are 2x’s more likely to have CWS involvement.involvement.

Higher incidence of ‘violent’ allegations Higher incidence of ‘violent’ allegations reported for sanctioned cases.reported for sanctioned cases.

Family receives aid for approximately Family receives aid for approximately 18-months longer for sanctioned cases.18-months longer for sanctioned cases.

Individuals with multiple sanctions Individuals with multiple sanctions have unresolved barriers and therefore have unresolved barriers and therefore justifies coordination of services with justifies coordination of services with CWS.CWS.

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Planned Linkages Planned Linkages StrategiesStrategies

Send an “easy to understand” letter in Send an “easy to understand” letter in conjunction with the NOA 840.conjunction with the NOA 840.

WTW and Eligibility to make follow-up WTW and Eligibility to make follow-up telephone calls prior to WTW appointment to telephone calls prior to WTW appointment to help client to avoid sanction.help client to avoid sanction.

Use of Linkages Tracking Tool to Use of Linkages Tracking Tool to communicate client’s needs communicate client’s needs interdepartmentally.interdepartmentally.

Under MDT guidelines, WTW/Linkages Liaison Under MDT guidelines, WTW/Linkages Liaison meets with CWS Emergency Response Team meets with CWS Emergency Response Team to review reports and identify common clients to review reports and identify common clients and potential barriers to WTW participation.and potential barriers to WTW participation.

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Planned Linkages Planned Linkages Strategies, Cont’dStrategies, Cont’d

Partnering with agency and Partnering with agency and community based organizations community based organizations under the Differential Response under the Differential Response Model to prevent a sanction.Model to prevent a sanction.

Clients with pronounced barriers will Clients with pronounced barriers will be referred to CWS for an evaluation be referred to CWS for an evaluation and possible intervention. and possible intervention.

Bring the service to the client rather Bring the service to the client rather than the client to the service. (i.e. than the client to the service. (i.e. Outstation, home visit)Outstation, home visit)

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Thank YouThank You