James Saunders

Tel:Mobile: 07751 511486Marital Status: SingleDriving Licence: Full UK Licence – No Endorsements – Pre 1997

https://uk.linkedin.com/in/james-saunders-5a99144a

Profile

I have been in the IT industry for most of my working life and working well within a team. My role was a mobile engineer on the road covering all of the South East for Virgin Media supporting the engineers at Switch sites and Head End's. I love meeting people and networking. I am very motivated. Part of my job was meeting customers and dealing with day to day issues and esculations.

I am now interested in pursuing a new career in Cabling / Fibre Optics. I am currently undergoing self training to guide me forward within this field. After working in IT for 20+ years I would really like the opportunity to work in the communication industry. I have had positive advice from Engineers and senior managers (AOM's within Virgin Media ) and Project Managers who have advised which avenues to follow. I am currently connected with most of the engineers in the South East who are always willing to help and assist in my new direction within the Fibre / Communications industry.

Key Competencies

- Hardware Break/Fix- Desktop Support- Fault Diagnosis- Hardware Installations- IBM eServer Support- Trading Floor Support- Team Management- Projects

Technical Experience

Software: MS Office 2010, SCCM, Active Directory, Admin Tools.Hardware: HP Desktop, Laptop – IBM ThinkPadNetworking: Patching, Head-End, Switch.Operating Systems:Windows 7, MAC OSX

Courses

Customer CareIBM eServer xSeries Technical Principles - CertifiedIBM eServer xSeries Advanced System Problem Determination - CertifiedMHO Health and SafetyCity and Guilds - Electronic Design and Fault Finding / Computer Maintenance and repair 726 – 326Computer Maintenance / Support726 – 301 Electronic Circuits and Design726 – 300 Digital and Analogue Electronics726 – 212 Computers and Computing726 – 414 Health and Safety at work

Employment History

Virgin MediaJune 2009 – Oct 2015Team/RoleIT Support2nd Line – Mobile Support - South East of England and London.

Duties and Responsibilities

- Supporting AOM’s and AFM’s in the field (Managers )- Coordinating warranty calls- Rebuilding and Desktop configuration.- Configure workstations to users requirements- Perform trouble shooting and provide fix documentation- Using SCCM and Active Directory and supporting Tools

COMPEL / SCC / Computacenter@ JPMorgan Chase & Schroders - TUPE

Aug 2000 – June 2009Team/Role - Support Analyst – Hardware Break/fix – IBM eServer Support

Duties and Responsibilities

- Hardware Break/Fix Problem Determination- ETSR Installations- Desktop Support- Application Support- Application Trader Support 3rd party softwareConfigure Desktops and peripherals JPMorgan standards

Assist in project work for internal support groups

SHL@JPMorgan

Nov 1996 – May 1998Team/Role- Desktop Problem EngineerDesktop and Hardware Break/Fix / Desktop Installations

Duties and Responsibilities

Supporting Windows NT4 and Novell workstations IBM Token Ring and Ethernet patching

- Desktop Problem Management / Desktop Support- Provide problem determination and resolution- Following assigned calls through to completion- Installation and configuration of desktops

Supporting Dell – IBM based workstations

Interests

Reading, and Outdoor Activities, Networking.

References:

On Request.