Driving Successful Transformation by SAP

1

Susan Bor Senior VP of Talent Acquisition, SAP Elizabeth Brown Sr. Director HR, LinkedIn

©  2012 SAP AG. All rights reserved. 2 Public

When the journey has started….  

Big reduction of TA staff at SAP in 2009

TA Function not delivering the numbers for the biz

TA team acting as individuals – not as a team

TA not connected to the biz lines

Revenue miss in Q1 2010

Strong process focus, very little focus on quality

©  2012 SAP AG. All rights reserved. 3 Public

What has been done….  

Organization adjustment

Build Vision

Track Execution

Confidence to team

©  2012 SAP AG. All rights reserved. 4 Public

What has been done…. Organization Update

Execu've  Assistant   PMO  

Global  Exec  Search  

 

Global  Service  Delivery   Regional  Service  Delivery   Global  Service  Enablement  

Global    Early    Talent  

   

Head  of  APJ      

Head  of  EMEA/DACH  

 

Head  of  Americas  

 

Global  TIP      

Board  Area  Liaison            

 

GCO  Sales   OPD   Co  CEO   F&A   HR  

SVP  Talent  Acquisi'on  Susan  Bor  

(Walldorf/UK)  

Employer  Brand    

&  Marke'ng    

Planning  and  Opera'ons  

 

Technology    

Cloud  

©  2012 SAP AG. All rights reserved. 5 Public

What has been done…. TA Roadmap  

THE  JOURNEY  

Quality-­‐Based  Recrui'ng  

Talent  Solu'ons  

Recrui'ng  Services  1  

2  

3  

OUR  APPROACH  

Business Imperatives

for SAP Success

Vision

Mission

How?  

TA  Vision  Mission  

©  2012 SAP AG. All rights reserved. 6 Public

What has been done…. Track Execution

Board

" Operational topics: Budget, Demand… " OpsReviews: Executive, Early Talent,

Regional, Diversity

" Projects: Employer of choice, internal hiring, Diversity, etc.

Candidate

" Marketing activities & budget " Candidate Survey " Main candidate stats: Time to offer / start,

application volume / conversion rate, etc. " Competitive intelligence / Channels

" Projects: Candidate survey, EVP roll out, career website, candidate comms

Client

" Client satisfaction KPIs: Aged vacancies, short term turnover , etc.

" Hiring manager survey " Client activities

" Projects: Quality surveys, reporting, HR comms

Team

" HR Update " Team stats: absence, productivity, etc. " Talent development " TA employee comms

" Projects: Comms plan, learning & development plan, operating model

Board Candidate

Client Team

FOUR  LENSES  

+  TECHNOLOGY  

bi  weekly  calls  

©  2012 SAP AG. All rights reserved. 7 Public

What has been done…. Giving confidence to team  

Regional  Kick  Offs  

Story  Teller  Workshops  

Involvement  &  inclusion  

" Regional Kick Offs in Heidelberg, Philadelphia, Shanghai " Whole Management Team present, more than 200 participants " Very interactive agenda with lots of networking " Excellent feedback by participants

" Workshops designed to help TA staff to present the SAP Employer of Choice story by making it personal and relevant

" Good bonding & retention exercise since strengths of SAP made very tangible

" Ongoing transparent & honest communication about what is happening at SAP and within TA

" TA staff could volunteer to participate in global projects

©  2012 SAP AG. All rights reserved. 8 Public

Let’s get into action!  

Focus on Quality of Hire

" What have been the best tactics for getting the business buy in to quality of hire over time and/or cost?

Employer Brand Business Case

" What has worked well in building business cases for investment in the employer brand?

Recruiting Capabilities

" What does recruiter excellence look like in a world being changed daily by technology?

Recruiter EVP

" What does a professional recruiter want from an in house organisation?

Thank you

Contact information: Susan Bor Head of Talent Acquisition SAP