linpepco - esker inc · 2017. 10. 27. · cola of western nebraska, pepsi-cola of hastings,...

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BACKGROUND Building and sustaining a successful enterprise demands a keen understanding of when and how to address potential issues — turning what could be a critical weakness into a value-added strength. As a Pepsi-Cola franchisee with 25 years in the distribution business, LinPepCo had the intuition to make a change in their accounts receivable (AR) collections process. And it’s a change the company will be reaping the benefits of for years to come. Before Esker, LinPepCo relied on a largely manual process to manage its collections. Paper was prevalent, as the team was tasked with printing statements and sending reminders by hand. “A lot of cost and manual labor went into that,” said Jen Pfeifer, Director of IT at LinPepCo. “We knew there had to be a faster, more cost-effective way to help our staff collect and our customers make payments. Esker’s TermSync product offered that solution.” SOLUTION One of the biggest goals LinPepCo wanted to achieve in implementing a new solution was to utilize as few different systems and technologies as possible. Ultimately, it was Esker’s automated Collections Management solution that stood out for its robust capabilities and integration with VIP, LinPepCo’s existing software system. Esker’s business partnership with VIP meant an even faster and more seamless solution delivery process for LinPepCo with very few resources needed on the company’s end to get up and running. “Esker checked off so many boxes for us that we really had no reason to test other solutions,” said Pfeifer. “It was perfectly compatible with what we had in place and the implementation process couldn’t have been more painless. After just a few weeks of going live, we had customers and team members telling us how slick the solution was.” Approximately 67% of LinPepCo’s customer base (3,800 customers) is currently connected to and using Esker’s cloud- based solution. Nearly 1 in 4 customers are using the auto-pay feature, which has proven to be a significant time-saver for both the company and its customers. LINPEPCO EMPOWERING ITS CUSTOMERS & COLLECTIONS TEAM WITH A CLOUD-BASED AUTOMATION SOLUTION CASE STUDY COLLECTIONS MANAGEMENT INDUSTRY Food & Beverage “Esker was perfectly compatible with what we had in place and the implementation couldn’t have been more painless. After just a few weeks of going live, we had customers and team members telling us how slick the solution was.” Jen Pfeifer | Director of IT LinPepCo

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Page 1: LINPEPCO - Esker Inc · 2017. 10. 27. · Cola of Western Nebraska, Pepsi-Cola of Hastings, Pepsi-Cola of Lincoln, Pepsi-Cola of Siouxland and Pepsi-Cola of Topeka. As a Pepsi-Cola

BACKGROUNDBuilding and sustaining a successful enterprise demands a keen understanding of when and how to address potential issues mdash turning what could be a critical weakness into a value-added strength As a Pepsi-Cola franchisee with 25 years in the distribution business LinPepCo had the intuition to make a change in their accounts receivable (AR) collections process And itrsquos a change the company will be reaping the benefits of for years to come

Before Esker LinPepCo relied on a largely manual process to manage its collections Paper was prevalent as the team was tasked with printing statements and sending reminders by hand ldquoA lot of cost and manual labor went into thatrdquo said Jen Pfeifer Director of IT at LinPepCo ldquoWe knew there had to be a faster more cost-effective way to help our staff collect and our customers make payments Eskerrsquos TermSync product offered that solutionrdquo

SOLUTIONOne of the biggest goals LinPepCo wanted to achieve in implementing a new solution was to utilize as few different systems and technologies as possible Ultimately it was Eskerrsquos automated Collections Management solution that stood out for its robust capabilities and integration with VIP LinPepCorsquos existing software system Eskerrsquos business partnership with VIP meant an even faster and more seamless solution delivery process for LinPepCo with very few resources needed on the companyrsquos end to get up and running

ldquoEsker checked off so many boxes for us that we really had no reason to test other solutionsrdquo said Pfeifer ldquoIt was perfectly compatible with what we had in place and the implementation process couldnrsquot have been more painless After just a few weeks of going live we had customers and team members telling us how slick the solution wasrdquo

Approximately 67 of LinPepCorsquos customer base (3800 customers) is currently connected to and using Eskerrsquos cloud- based solution Nearly 1 in 4 customers are using the auto-pay feature which has proven to be a significant time-saver for both the company and its customers

LINPEPCOEMPOWERING ITS CUSTOMERS amp COLLECTIONS TEAM WITH A CLOUD-BASED AUTOMATION SOLUTION

CASE STUDYCOLLECTIONS MANAGEMENTINDUSTRY bull Food amp Beverage

ldquoEsker was perfectly compatible with what we had in place and the implementation couldnrsquot have been more painless After just a few weeks of going live

we had customers and team members telling us how slick the solution wasrdquoJen Pfeifer | Director of IT

LinPepCo

CASE STUDYCOLLECTIONS MANAGEMENTINDUSTRY bull Food amp Beverage

CS

-TS

-US

-00

6-A

Americas wwweskercomAustralia wwweskercomauFrance wwweskerfrGermany wwweskerdeItaly wwweskerit

Malaysia wwweskercommy New Zealand wwweskerconzSingapore wwweskercomsgSpain wwweskeresUnited Kingdom wwweskercouk

Visit our Blog wwwblogeskercom

ABOUT LINPEPCOLinPepCo has more than 25 years of soft drink and vending product distribution experience with five branches covering Nebraska Pepsi-Cola of Western Nebraska Pepsi-Cola of Hastings Pepsi-Cola of Lincoln Pepsi-Cola of Siouxland and Pepsi-Cola of Topeka As a Pepsi-

Cola franchisee LinPepCorsquos dedication to customer satisfaction goes beyond soft drinks and vending products with the company having a vital corporate presence in the communities it proudly serves

wwwlinpepcocom

copy2017 Esker SA All rights reserved Esker and the Esker logo are trademarks or registered trademarks of Esker SA in the US and other countries All other trademarks are the property of their respective owners

ldquoAll our goals have been accomplished with Eskerrsquos Collections Management solution Payment reminders are being sent out electronically our staff is more productive and proactive and our customers are happy Everything we were hoping for was deliveredrdquo

Kara Deist | CFO

BENEFITSLinPepCo went live with Eskerrsquos Collections Management solution in early 2015 Since then the company has achieved a

number of impressive business benefits (with even more to come) Among these include

Reduced DSO With electronic reminders being

sent out and reduced manual duties LinPepCo has significantly

reduced its DSO virtually eliminating customers in the 90-

day past-due category

Improved customer experience Thanks to Eskerrsquos online portal

LinPepCo can offer its customers a number of self-service options for managing invoices since go-live

LinPepCo has seen a 69 increase in auto-pay customers

Freed up staff time Fewer administrative duties has freed up LinPepCo team

members to spend more time on strategic things like aging

reports contacting customers reconciliation and more

Page 2: LINPEPCO - Esker Inc · 2017. 10. 27. · Cola of Western Nebraska, Pepsi-Cola of Hastings, Pepsi-Cola of Lincoln, Pepsi-Cola of Siouxland and Pepsi-Cola of Topeka. As a Pepsi-Cola

CASE STUDYCOLLECTIONS MANAGEMENTINDUSTRY bull Food amp Beverage

CS

-TS

-US

-00

6-A

Americas wwweskercomAustralia wwweskercomauFrance wwweskerfrGermany wwweskerdeItaly wwweskerit

Malaysia wwweskercommy New Zealand wwweskerconzSingapore wwweskercomsgSpain wwweskeresUnited Kingdom wwweskercouk

Visit our Blog wwwblogeskercom

ABOUT LINPEPCOLinPepCo has more than 25 years of soft drink and vending product distribution experience with five branches covering Nebraska Pepsi-Cola of Western Nebraska Pepsi-Cola of Hastings Pepsi-Cola of Lincoln Pepsi-Cola of Siouxland and Pepsi-Cola of Topeka As a Pepsi-

Cola franchisee LinPepCorsquos dedication to customer satisfaction goes beyond soft drinks and vending products with the company having a vital corporate presence in the communities it proudly serves

wwwlinpepcocom

copy2017 Esker SA All rights reserved Esker and the Esker logo are trademarks or registered trademarks of Esker SA in the US and other countries All other trademarks are the property of their respective owners

ldquoAll our goals have been accomplished with Eskerrsquos Collections Management solution Payment reminders are being sent out electronically our staff is more productive and proactive and our customers are happy Everything we were hoping for was deliveredrdquo

Kara Deist | CFO

BENEFITSLinPepCo went live with Eskerrsquos Collections Management solution in early 2015 Since then the company has achieved a

number of impressive business benefits (with even more to come) Among these include

Reduced DSO With electronic reminders being

sent out and reduced manual duties LinPepCo has significantly

reduced its DSO virtually eliminating customers in the 90-

day past-due category

Improved customer experience Thanks to Eskerrsquos online portal

LinPepCo can offer its customers a number of self-service options for managing invoices since go-live

LinPepCo has seen a 69 increase in auto-pay customers

Freed up staff time Fewer administrative duties has freed up LinPepCo team

members to spend more time on strategic things like aging

reports contacting customers reconciliation and more