LISA LATIMER776 East Lakeview Rd.Calgary, AB T1S 1V8 Cell: (403) 519-3121

WORK EXPERIENCE QUALIFICATIONS:

Analyst, IT Infrastructure Agrium Inc. - Calgary, AB July 2006 – Nov 2009

In addition to my daily responsibilities, a highlight in this role was undertaking a project in 2008 where I managed a 1 million dollar project which involved implementing a sustainable phone system with life cycle management at Agrium’s Corporate and Wholesale sites (8) that use Nortel equipment. As this was unbudgeted I was also responsible for providing the AFE.

In my role as Analyst, IT Infrastructure, I was responsible for the Management of Voice Services for the Calgary Head Office and Carseland Nitrogen Operations and for Strategic Contract and Infrastructure decisions for all Agrium offices. This position is responsible for reconciling and approving Telecom billing for Fort Saskatchewan, Redwater, Carseland, US Wholesale and Calgary Head Office.

I liaison directly with suppliers for negotiating contracts for cellular telephone, long distance services and other voice services. As well, design, develop and test telecommunications software and hardware upgrades.

Provide telephone management services (reviews, analyzes and maintains telecommunications system) to meet the requests of Agrium Place building occupants and Carseland Nitrogen Operations.

Investigate, analyze, recommend and maintain new voice technology that will meet Agrium’s organizational objectives.

Investigate, analyze, recommend and maintain Company telecommunication policies. Maintain detailed floor plans. This requires organization of the PBX systems and the recording of

all adds, moves and changes. Maintain collection of information used in traffic analysis. Responsible for maintaining and understanding video conferencing equipment. Provide training and

operating. Primary support and liaison between Agrium and our telecommunications service vendors. Ensures

service delivery through delegation and follow up of required off site service calls, as well as internal customer follow up.

Perform programming adds, moves and changes to the phone and voice mail system. Is responsible for voice and data wiring requirements and changes.

Responsible for paging and cellular telephone management. Provide internal customers with basic user training. Coordinate with other Agrium sites to ensure strategic contract & infrastructure decisions are in

alignment with Agrium’s goals and standards. Provide after hour service for Agrium Place telephone problems. Interface with all levels of the organization (including Board of Directors).

RESUME – LISA LATIMER 403-519-3121

WORK EXPERIENCE QUALIFICATIONS CONT'D:

Supervisor, Office Services Agrium Inc. - Calgary, AB July 2001 – July 2006

My position as Supervisor, Office Services, included the above responsibilities as Analyst, IT Infrastructure. I was transferred in July 2006 to the IT Department as my role in Voice Services was a better fit on the Infrastructure Team (Wide Area Network) due to Voice over IP.

Provided day-to-day supervision, planning, coordination, and scheduling of five office staff responsible for switchboard operations, mail and courier services, and shipping and receiving.

Investigate, analyze, recommend and maintain Switchboard policies. Supervised, planned, organized and coordinated mail and courier services, switchboard, and

shipping and receiving. Kept accurate and complete records of all activities. Ensured Switchboard, Reception and Mail Services were covered during business hours.

Responsible for developing, analyzing and maintaining Office Services Policies and Procedures. Interfaced with the Building Help Centre to isolate problems and contact the appropriate customers

to resolve problems.

Voice Services Administrator Agrium Inc. - Calgary, AB Dec. 97 – July 2001

Front line service representative for Information Systems group Primary support liaison between Agrium and Telecommunication Service Vendors Perform phone adds, moves and changes, as well as programming changes to the Meridian phone

system (Northern Telecom Meridian-1 switch) Perform Bix Wiring and toning out lines; Co-ordinates and performs voice and data wiring

requirements Perform voice mail adds, moves and changes (Meridian Mail) Co-ordinates cellular and paging management Worked with Supervisor, Telecommunication on project related activities that require co-ordination

between vendors and internal customers and information gathering across the company Assisted the Supervisor, Telecommunications with documentation to support various long distance

and cellular contracts and the preparation and analysis of usage reports Implemented a small call center (11 agents) Co-ordinate requests for Video Conferencing equipment. Provide training and operating when

required

Project Co-ordinator Agrium Inc. - Calgary, AB May 1996 - Dec. 97

Administered and Co-ordinated SAP team of over 70 people Responsible for workstation allocation, training facilities, administering SAP contracts, purchasing

agent for project teams, and liaison between Project Manager and teams Co-ordinated and managed help centre for SAP Go-live Assisted teams with SAP Test Scripts Document Flow and Testing Prepared Sales and Distribution training manual Assisted with FI/CO on-line help and documentation Maintained vendor master data records Administered object keys for SAP implementation Co-ordinated and communicated with the SAP/DLGL teams, program sponsors and leaders of the

change projects Participated in SAP, change management and communication projects

EDUCATIONAL QUALIFICATIONS:

RESUME – LISA LATIMER 403-519-3121

Global KnowledgeImplementing voice over IP – December 2005Mastering TCP/IP – December 2005Fundamentals of Voice over IP – Converging Voice and Data Networks – Nov 2005

CDI EducationCoaching for Performance – November 2005

Canadian Management Center of American Management AssociationMaking the Transition to Management – October 2001

AgriumHolding to Account – April 2000

Mount Royal CollegeTelecommunications Certificate - June 1999

International Nortel Network Users Association – 1998 – 2009

TTS MeridianCertificate for Meridian SL-1 Administration – January 1997 (PBX)

Tennessee Associates InternationalFacilitating Change – May 1996

MalandroYou Plus – The Power of Empowerment – March 1996

Selkirk CollegeUniversity Transfer Courses from 1988-1990

SPECIAL SKILLS:

SAP Microsoft Word Excel Visio PowerPoint GroupWise Remedy Symposium Programming 51C Meridian Phone Switch Programming 11C Meridian Phone Switch Programming of Meridian Mail Wiring Bix Boxes (using punch down tools, toning wires etc.)

Responsible for in-house cabling/wiring from the phone switch to the riser and the jack