lisbon workplace conference change management
TRANSCRIPT
Managing change in the workplace
Take your knowledge pills @Antonio_Heras
Barcelona Workplace Conference
June 2014
Agenda
• The theory: Concepts, Methodology
• The practice: Materials, Activities, Deliverables
• But, it’s enough to be succesful? Don’t forget the secret ingredients
• Celebrate a new beginning ! Enjoy the change
The Theory
Humans
Human beings are
"naturally"
resistant to change, knowing this is
the first step in
understanding the process of
change management.
The curve of change
Phases
• Is the normal humanbehaviour
• All employees move around
the curve
• Special focus at each phase
Phases & Time
Performance
&
Morale
Objectives
Manage
expectations
Before
is better
Improve
Comunication
Define
Strategy
Create
awareness
Build
engagementAdoption
• Be realistic, avoid too high expectations
• Don’t let performance drop during the process and don’t affect business
performance
• Reduce Adoption time. It’s not the
same 3 months than 3 weeks.
The Practice
Activities
Kick-off meeting
Interviews Strategic
& Functional
Workplace Principles Validation
Town HallWorkshops
Knowledge Transfer to employees
Move Management
Reinforcebehaviours
What is the activity for?
When: once, periodic?
Who is responsible?
How is communicated?
Materials
NewslettersOnline Survey
CommunicationPlan
Q&AEmail Alias
WorkplaceProtocols
Welcomemanual
Post OcuppancyEvaluation
We have:
Materials
Activities
Is it enough?
Involving employees
• The Agents of change
• The co-Design new model
• Are Ambassadors from all departments
• They will Transfer new culture
• Raise feedback from the field
• Helps us not forget
We have:
Materials
Activities
Agents
Is it enough?
Communicate everywhere
Ensure you reach all
employees, not only by mail
Entire Workplace is a canvas to communicate:
• LCD’s
• VideoWalls
• Corridors
• Elevators
• Cafeteria
• WC
• Reception
We have:
Materials
Activities
Agents
Every Where
Is it enough?
Make it fun, some samplesExample: Unassigned desktops
Rich Media are easilyconsumed and remembered
Humour is a good
vehicle to explain what &
what not
Invite employees to
participate in videos
Make it funExample: Claiming my own desktop
Rich Media are easilyconsumed and remembered
Humour is a good
vehicle to explain what &
what not
Invite employees to
participate in videos
Make it funExample: Be reachable in the new working model
Rich Media are easilyconsumed and remembered
Humour is a good
vehicle to explain what &
what not
Invite employees to
participate in videos
Make it fun
Rich Media are easilyconsumed and remembered
Humour is a good
vehicle to explain what &
what not
Invite employees to
participate in videos
Example: Noise levels in open space, protocols.
We have:
Materials
Activities
Agents
EveryWhere
Fun
Is it enough?
Measure Results
Post Occupancy Evaluation
POE
Compare progress
against Pre Occupancy
Survey
Reinforce new
behaviours if resistance
remains
And finally, celebrate it
Don't be afraid Explore new possibilities
Thanks@Antonio_Heras
Barcelona Workplace Conference
June 2014
