MY PRESENTATION TOPIC

EFFECTIVE LISTENING SKILLS -- PRESENTED BY AKHIL GOYAL M.B.A. FIRST SEMESTER STUDENT

INTRODUCTION

Listening is an essential part of spoken communication.

Listening to history presents Galileo's muse.

He was Italian. Listening is not only hearing . Listening must be empathic.

LISTENING SKILLS

Listening is the ability to accurately receive

messages in the communication process.

Listening is key to all effective communication

Listening is not the same as hearing

average of 45% is spent listening compared to 30% speaking, 16% reading and 9% writing.

FACTS ABOUT LISTENING

Listening is our primary communication activity.

Our listening habits are not the result of training but rater the result of the lack of it.

Most individuals are inefficient listeners Inefficient and ineffective listening is

extraordinarily costly Good listening can be taught

AVERAGE BASIS

Listening45%

Hearing16%

Speaking30%

Writing9%

TEN KEYS FOR EFFECTIVE LISTENING

Lyman Steil

TEN KEYS TO EFFECTIVE LISTENING

Find areas of interest.The Poor Listener: Tunes out dry topics.The Good Listener: Seizes opportunities: "What's in it for me?"

Judge content, not delivery.The Poor Listener: Tunes out if delivery is poor.The Good Listener: Judges content, skips over delivery errors.

Hold your fire.The Poor Listener: Tends to enter into argument.The Good Listener: Doesn't judge until comprehension is complete.

TEN KEYS TO EFFECTIVE LISTENING

Listen for ideas.The Poor Listener: Listens for facts.The Good Listener: Listens for central theme.

Be a flexible note taker.The Poor Listener: Is busy with form, misses content.The Good Listener: Adjusts to topic and organizational pattern.

TEN KEYS TO EFFECTIVE LISTENING Work at listening.

The Poor Listener: Shows no energy output, fakes attentionThe Good Listener: Works hard; exhibits alertness.

Resist distractions.The Poor Listener: Is distracted easily.The Good Listener: Fights or avoids distractions; tolerates bad habits in others; knows how to concentrate.

Exercise your mind.The Poor Listener: Resists difficult material; seeks light, recreational material.The Good Listener: Uses heavier material as exercise for the mind.

Keep your mind open.The Poor Listener: Reacts to emotional words.The Good Listener: Interprets emotional words; does not get hung up on them.

Thought is faster than speech; use it.The Poor Listener: Tends to daydream with slow speakers.The Good Listener: Challenges, anticipates, mentally summarizes, weights the evidence, listens between the lines to tone and voice.

CONCLUSION

“I ONLY WISH I COULD FIND AN INSTITUTION THAT TEACHES PEOPLE HOW TO LISTEN.AFTER ALL ,A GOOD MANAGER NEED TO LISTEN AT LEAST AS MUCH AS HE NEEDS TO TALK…..REAL COMMUNICATION GOES IN BOTH DIRECTIONS.”

----LEE LACOCCA "We were given two ears but only one mouth, because listening is twice as hard as talking."

THANKS TO ALL