listening styles final - xavier university · in order to be an effective listener, it’s...

Listening Styles According to Steven McCornack (2013), people listen in order to comprehend incoming information so they can recall it later, discern different sounds that identify moods or stress levels in the speaker, analyze the validity of the message, appreciate the sounds of language, and to support the speaker by suspending judgement in order to express empathy. In order to be an effective listener, it’s important to understand the different listening types that exist. Once these are mastered, unwanted confrontation, misinformation and misunderstanding can be easily avoided. Action Oriented Time Oriented People Oriented Content Oriented These listeners want brief and to-the-point information that can be used to make decisions. These listeners value brief and concise conversations that do not exceed allotted time for said communication. These listeners are concerend with making meaningful connections through conversation and are usually highly extroverted. These listeners value the meat of the conversation and like to be intellectually challenged. Ineffective Listening Techniques to Avoid Selective Listening - taking in only bits and pieces of information that the listener finds valuable in the message Eavesdropping - intentionally and strategically listening to private conversations to seek out information Pseudo Listening - pretending to listen through careful use of non-verbal communicaiton and lack of attention Aggressive Listening - listening with the sole intent of attacking, provoking or annoying the speaker Content was collected and designed by Laura Forero (Xavier, ‘17) on March 28, 2017 For more information see Listening chapter in Reflect and Relate by Steven McCornack Source: McCornack, S. (2013). Reflect and Relate. Boston, Massachusetts: Bedford/St. Martin’s; 3 edition

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Listening Styles

According to Steven McCornack (2013), people listen in order to comprehend incominginformation so they can recall it later, discern different sounds that identify moods or stress levels in the speaker, analyze the validity of the message, appreciate the sounds of language, and to support the speaker by suspending judgement in order to express empathy.

In order to be an effective listener, it’s important to understand the different listening types that exist. Once these are mastered, unwanted confrontation, misinformation and misunderstanding can beeasily avoided.

Action Oriented Time Oriented

People Oriented Content Oriented

These listeners want brief and to-the-point information that canbe used to make decisions.

These listeners value brief andconcise conversations that do not exceed allotted time for saidcommunication.

These listeners are concerend with making meaningful connections throughconversation and are usually highly extroverted.

These listeners value the meat ofthe conversation and like to be intellectually challenged.

Ineffective Listening Techniques to AvoidSelective Listening - taking in only bits and pieces of information that the listener finds valuable in the messageEavesdropping - intentionally and strategically listening to private conversations to seek out information Pseudo Listening - pretending to listen through careful use of non-verbal communicaiton and lack of attentionAggressive Listening - listening with the sole intent of attacking, provoking or annoying the speaker

Content was collected and designed by Laura Forero (Xavier, ‘17) on March 28, 2017For more information see Listening chapter in Reflect and Relate by Steven McCornackSource: McCornack, S. (2013). Reflect and Relate. Boston, Massachusetts: Bedford/St. Martin’s; 3 edition

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