little known smart ways to revise negative neutral feedback – ebay feedback revision tip series by...
Post on 21-Oct-2014
5.023 views
DESCRIPTION
"If you notice common selling tactics of top eBay sellers or power sellers, you will notice that they have a flawless feedback score. How do they manage to get 100% feedback or 99% feedback? Their customers never face issues? Packages don’t get delayed? They never come across customer emails who are unhappy with their product/service? Well, as you know, it is impossible to answer all questions as YES.The truth is even the best sellers have to face unhappy customers once in a while, like other newbies. But what they do differently is, they work on the feedback left by their dissatisfied customers immediately and work to offer them a feasible solution. So, if you want to become a successful seller on eBay with a 100% feedback, you will have to simply follow the eBay feedback revision tips shared by eBay expert Virtual Assistants at OBVA Inc. We have experience in helping many eBay client stores maintain a successful track record all the way to 100% feedback ratings and high sales month after month. In our last post, we wrote about the most common reasons “Why Customers Leave Negative Feedback Or Neutral Feedback on eBay.” "TRANSCRIPT
Little Known Smart Ways To Revise Negative/Neutral Feedback – eBay Feedback Revision Tip By eBay Virtual Assistants
www.obvainc.com
Objectives of this PresentationIntroduction Work On A Solution Immediately – Preferably Within 24 hoursSend Regular RemindersDeliver What You PromisedWho are we?What we believe?What we do?How we work?What we can do for your store?Working Model Thank you!
Introduction
->> Do you know how top eBay sellers or power sellers manage their store to get 100% or 99% feedback? ->>What makes them to stand top in the competition?
->>Do their customers never face issues? The answer will be obviously “No”. But what do they do differently?
->>They work on the feedback left by their dissatisfied customers immediately to offer them a feasible solution. Let us see the top 3 eBay feedback revision tips shared by our OBVA virtual assistants:
Work On A Solution Immediately – Preferably Within 24 hours
-> When your customer leaves negative or neutral feedback, respond to them immediately saying that you are working on their feedback to solve their issue.
-> Try to offer them immediate solution. If you are not sure about the solution/need to get approval from superiors, ask them 24 hrs time to get back to them.
-> This would make them feel confident about your store that you are there to take care of their issues.
Send Regular Reminders
-> In this busy world, your customers are busy with their day to day life, just like you and me.
-> Therefore, they may not have the time to bother about the eBay feedback revision. So, it is important that you send regular reminders.
-> Send friendly reminder emails to your customers for the feedback to be revised. Follow our 4 Rules That OBVA eBay Virtual Assistants Follow To Maintain Positive Feedback.
Deliver What You Promised
-> Once your customer has revised the feedback, do deliver what you promised them.
-> In cases where feedback was revised by a simple humble request, do not forget to sincerely thank the customer for being nice to you.
-> In simple words, acknowledge their help!
Conclusion
-> We all know the saying “Prevention is better than Cure”.
-> Hence make sure you do your best to be transparent while writing your listing description, return policy etc..
-> If you do not have time to do all that is required, then hire eBay virtual assistants who can work with dedication for your eBay store and help you make it a success!
What we do?
Reliable and quality services at an affordable budget, for your
• Amazon Online Stores• EBay Online Stores
Services can be full time, part time and project based Choose the type of services Pay only for what you have used
eBay Store VA ServicesWe offer complete eBay Store Virtual Assistant Support so that you
can delegate and relax. Our services include –
Internet Research – Product, Price, and Competitors Writing & promoting your listings Order and inventory management Customer Service, Invoice, Feedback and Claim Documentation and reporting Blogging and Social Media Any other tasks that your online store might need done!
What we believe in? Complete eBay store outsourcing Reduce your operation costs &worries High quality service with efficiency Strict TAT followed Adding value to our clients’ business Flexible Service Integrity
We don’t work for your competitor stores in same product
Our Client
Outsourcing manager
Internet Research Expert, Social Media Expert, Admin Tasks, Blogger, Customer Service, Online Store Manager
Training
Updates
Reporting Feedback
How we work?
Single service or bundle of services for cost savings
One point of contact
Always contactable
Feedback based approach
Regular reporting
Flexible reporting structure
Back up Virtual Assistant at no extra cost
You Only Pay for what you use
Working Model
Retainer Packages 10hrs/week 20hrs/week 40 hrs/week Or more
Project based outsourcing
Starting from 10 hr projects
You only pay for what you use
We roll over un-used hours for a month
Try us today! We are risk free..
Lets get started!
Step 1- Email [email protected]
Step 2 – Our Outsourcing Manager contacts you. We understand what you need.
Step 3 – We start work!
