Creating Sustainable community transport in North

Yorkshire

Presented by Lucy Beadle Development Manager of Harrogate District Community TransportLead Partner in the Little Red Bus Network

CHAIRMAN’S INTRODUCTION

HISTORY OF LITTLE RED BUS (LRB) A TYPICAL DAY WITH LRB INTEGRATED APPROACH

Access to services Increased social inclusion Best Value through integration Economic growth Minimised eco-footprint Focus on connectivity

The Strategic Environment

Little Red Bus –joined-up provision

North Yorkshire Community Transport Strategy

Social Enterprise model

Operational design

Range of services Demand responsive transport Group travel minibuses, volunteer car

service, pool vehicles Providing support

Information, advice, research, marketing administration, legal, training, transport manager

public sector concerns Rising costs Quality of service Duplication Value for money What do people really want/need? How do they access us? Sustainability CT’s questionable image

The partnership dimension

Local service delivery is best Single scheduling facility is essential Common standards assure quality Critical mass required for credibility Pool drivers, schedulers, escorts

trainers

The LRB Partnership

HDCTS Ryecat Bentham

Corporate Service Unit Primary Functions

Maintenance & Administration of Central Scheduling System Contract Tendering & Allocation Contract Administration & Management Development & Maintenance of Quality Standards & Systems Service Training Resources Quality Assurance – Monitoring & Control Performance Reporting

Secondary Functions HR Support Service IT Support Service Financial Management Support Services Health & Safety Support Service Third Sector Funding Application Support

What this means on the ground so far:

• Partnership working with NYCC and other operators

• A sustainable operating model for integrated community transport services

• IT investment to facilitate the progressive move towards sub-regionally co-ordinated integrated transport

• 18 additional demand responsive buses

• Three “umbrella” hubs at Harrogate, Malton and Bentham to co-ordinate connectivity

• An increase of 354,000 bus journeys per annum in phase 1 by 2008/9

User benefits:building communities Healthier communities

Prevention and independence Modernisation

More efficient public services Build capacity

Cross-sector benefits Significantly improve people’s lives Make more effective use of public £

Contact Details:

Lucy Beadle Little Red Bus Network Unit 4 Saltergate Business Park Burley Bank Road Killinghall Harrogate HG3 2BX

Tel: 01423 526655 E:mail lucy@littleredbus.co.uk