Information Management at Atlassian

John RotensteinSenior Business AnalystAtlassian

Living in a Microsoft-free World

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John RotensteinAtlassian Internal Systems

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“How can we useConfluence for

Document Management?”

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Living in a Microsoft-free World

①Information

Management

②How we useConfluence

③Our

information systems

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InformationManagement

WorkCulture

InformationCulture+ =Information

ManagementWork

Culture

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Technology

Company Knowledge Base

Information Sensitivity

Company Information Ethos

CEO’sInformation Ethos

Internal Political Turbulence

ProfitabilityProductivityQualityPeer EvaluationExport Success

EffectiveInformation Systems

Company Performance

Owens, Ian, Wilson, T.D. and Abell, Angela (1995) “Information and business performance: a study of information systems and services in high-performing companies” Information Research, 1(1) Available at: http://informationr.net/ir/1-2/paper5.html

Company Information Ethos

EffectiveInformation Systems

Company Performance

CEO’sInformation Ethos

“Information culture is a strategic goal and should be planned for as much as the transformation of physical resources.”

Ginman, Information Culture and Business Performance (1988)International Association of Technological University Libraries (IATUL) Quarterly

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“Culture and quality in information services are positively related

to performance.”Lars Höglund, A Case Study of Information Culture and Organizational Climates (1998)

University of Borås. Swedish School of Library and Information Science

Words of Wisdom

“Effective information management is how people use

information, not machines.”Davenport, Saving IT’s Soul: Human-Centered Information Management (1994)

Harvard Business Review

Living in a Microsoft-free World

②How we useConfluence

The old way...

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The new way...

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Our Talent (HR) Pages

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Interactive Policies

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Types of CommentsQuestions

Encouragement

+1 means ‘I agree’

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Have a pony...

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Real-timesocialexperience

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Excitement!

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Oh dear!

Side discussions

Cheer Squad!

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Flattery?

Our Confluence Dashboard

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Important Topics

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{contentbylabel}

Kudos & Hot Topics

24{most-commented-blogs:inLastDays=3}

{sql} macro querying JIRA

Recent Updates

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RSS Feed Builder

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All Atlassian staff

are expected to

read the RSS Feed

News Reader

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Where do you keep your corporate knowledge?

Sharing a page link via Email

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Sends an email

Auto-notification of ʻMentionsʼ

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First-day blog

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Can lead to...

Spaces

34Like having multiple wikis in one wiki

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Departments, Teams

How we arrange our Spaces

• Dashboards• Procedures• ‘State of the

Union’ reports• Lists of work

• Project plans• Meeting minutes• Presentations• Analysis

Dashboard

• 1st-Day intro• 20% Time• Personal blog• Pet projects

PeopleProjects

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Wrong!Don’t edit other people’s pages!

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Staying up-to-date

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my3%

www.atlassian.com7%

Support10%

jira.atlassian.com17%

Documentation63%

Publishing Documentation

Our website traffic

Many benefits:✓ Multimedia✓ In-built search✓ Breadcrumb navigation✓ Commenting✓ Permissions✓ Themes

http://atlss.in/tech-writing-wiki

Wiki Gardening

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{contentbylabel}

Johnʼs Gardening Tips

plugins.atlassian.com

Living in a Microsoft-free World

③Our

information systems

Instant Messaging (IM)

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• Company Announcements

• Asking Questions

• Supplement phone calls

• Sending files

• In/Out indications

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Instant Messaging Etiquette

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Private version ofpastebin.com

Paste Bin

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‘Exhibit’

Powered by MIT’s SIMILE Widgets:

simile-widgets.org

Staff Directory

Central HR System

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Performance Management

small-improvements.com

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Email & Calendars

Atlassian M.E.A.T.

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Email Response Management

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Support, Bugs, Feature Requests

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support.atlassian.com jira.atlassian.com• Bugs• Feature Requests

Financial Information

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Macros• SQL• Chart• Run• Deck• Future• Beanshell

Reporting in Confluence

bit.ly/howto-report

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Reporting

Subscription Renewals

Living in a Microsoft-free World

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Technology

Company Knowledge Base

Information Sensitivity

Internal Political Turbulence

ProfitabilityProductivityQualityPeer EvaluationExport Success

Owens, Ian, Wilson, T.D. and Abell, Angela (1995) “Information and business performance: a study of information systems and services in high-performing companies” Information Research, 1(1) Available at: http://informationr.net/ir/1-2/paper5.html

Company Information Ethos

EffectiveInformation Systems

Company Performance

CEO’sInformation Ethos

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“...the information culture is no longer distinguishable from

the organizational culture and the organization has evolved into

one in which the availability and use of information are inherent in

everyday activities.”Curry & Moore, Assessing information culture: An exploratory model (2003)

International Journal of Information Management

AdoptInformation

Culture

BecomesOrganizational

Culture

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What’s yourInformation

Culture?

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Remember to vote for me...

Or I’ll take off my

remaining shirt!

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Living in a Microsoft-free World - Information Management at AtlassianJohn Rotenstein, Atlassian

Questions!

(No Microsoft developers were harmed nor employed for this presentation)

Picture Credits

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Rick Stevens

Jacob Botter/Flick

Zazzle / Funny_Gifts

Wikipedia / Colibri1968

Wikipedia / Bronzino

Salvatore Vuono / FreeDigitalPhotos.net

MySafetySign.com

farmandfablemusings.blogspot.com/

NBC

Simon Greig

jobsanger.blogspot.com

Library of CongressBook of Motets

deskstore.comFolmer Christensen

metro.co.ukAdam Craven

Music Credits

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StripteaseKatapulto

Music to Summon the SpiritsIllinois Brass Band

Occhi di BambolaGiovanni Vicari

We Are Going To Eclecfunk Your AssEclectek

All music came from freemusicarchive.org

Living in a Microsoft-free World

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