I

. Audit Course 3 * lll : Professional Hthics and FtiquettesPrerequisites:

L Communication and Language Laboratory

Couree Objectives:l-. To learn the rules of good behavior for today's most common social and business situations,including the common courtesies of life

2. To imbibe basic knowledge to make informed ethical decisions when confronted with problems in

the working environment.'3.

To develop an understanding of how a societal moral varies with culture and how this influencesethical thought and action

4. To develop an orientation towards business etiquettes and the proper etiquette practices fordifferent business scena rios.

5. To learn the etiquette requirements for meetings, entertaining, telephone, and Internet business

interaction scenario.

Gourse Outcames:1. To summarize the principles of proper courtesy as they are practiced in the workplace.2. To describe ways to apply proper courtesy in different professional situatio4s.3. To practice appropriate etiquettes in the working environment and day to day life.4. To learn and build proper practices for global corporate world.

UNIT I

An Overview of Ethics, What ls Ethics? Definition of Ethics ,The lmportance of Integrity,The DifferenceBetween Morals, Ethics, and Laws, Engineering Ethics: Purpose of Engineering Ethics-Professional andProfessionalism, Professional Roles to be played by an Engineer, Uses of Ethical Theories, ProfessionalEthics,Development of Ethics, Carol Gilligan's theory of moral development, Heinz's dilemma.

UNIT IIlT Professional Ethics, Ethics in the Business World , Corporate Social Responsibility , lmprovingCorporate Ethics , Creating an Ethical Work Environment, Including Ethical Considerations in DecisionMaking ,Ethics in Information Technology ,Common Ethical lssues for lT Users , Supporting the EthicalPractices of lT Users.

uhilT iltBusiness Etiquette, The ABC's of Etiquette, Developing a Culture of Excellence, The Principles ofExceptional Work Behavior, The Role of Good Manners in Business, Enduring Words MakingIntroductions and Greeting People: Greeting Components, The Protocol of Shaking Hands, Introductions,Introductory Scenarios, Addressing Individuals Meeting and Board Room Protocol: Guidelines forPlanning a Meeting, Before the Meeting, On the Day of the Meeting, Guidelines for Attending a

Meeting.UNIT IV

Professional Etiquette, Etiquette at Dining. lnvoluntary Awkward Actions, How to Network, NetworkingEtiquette, Public Relations Office(PRO)'s Etiquettes, Technology Etiquette : Phone Etiquette, EmailEtiquette, Social Media Etiquette, Video Conferencing Etiquette, lnterview Etiquette, Dressing Etiquettes: for lnterview, offices and social functions.

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References : ,L' George Reynolds'

-Ethics in lnformation Technology, cengage Learning, lspN- 10:12g 5197151,.,t;"?Hffi ;,.e::":;;",":ilD

u m m ies, 2 oo Ed itio n by s u e ;;_, ti"hy ; u bri sh i n!, r n c.T.E. {lnformation Technology} Syllabus 2015 Course 833' charles E Harris, MicheatJ Rabins, -E;il;;;;g Ethics, cengagen Learningl, rsBN_ 13:978_1133934594.4th Edition. - 3sil Ledrnrngll, t56N_ t

;;.:rtj.H:hv' -lndian culture values and Professionat Ethicsll, BS pubtications, rsBN- 10:9381075700.

i;,?ffll"tt Etiquette in Brief bv Ann Marie sabath, Adams Media corporation, south Asian Edition, 1_st

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PIII0

AuditCoursei-llPrerequisites:1. Sofr Skiils.

Course Objectives:

: Leedership and personality Development

1' To develop inter personal skills and be an effective goal oriented leader.2' To develop personalities of students in order to empower th";;;;;;t'outi",. insights into onesresponsibilities in personar rife to buird better human being.

' --'- o-'vetrs' "'J'l3' To develop professionals with leadership quality atong riith idearistic, practical and moral values.4' To re-engineer attitude and understand its infruence on behavior5' To help Students evolve as leaders and effectively handle real life challenges in and across thedynamic environment.Course Outcomes:L. To exhibit responsibre decision-making and personar accountabirity2. To demonstrate an understanding of group dynamics and effective teamwork3' To develop a range of leadership skills and abilities such as effectively leading change, resolvingconflict, and motivating others.4. To develop overall personality.

Uf.IlT I

Personality Development: lt ls Personality That Matters, Laws of personality Development, DifferentLayers of Personality, How to change our character, Influence "f i;;;;i'a.n. the wholeResponsibility on Yourself, How to work? Attitude: Factors influencing Attitufle, challenges and lessonsfrom Attitude, Personality Traits , sharpening Memory skills, Decision-Making, Negotiation and problem-

Solving

UNIT II

Techniques in Personality development :self-confidence, Goal setting,stress Management : Introductionto stress' causes of stress, lmpact Management Stress, Managing stress conflict Management:Introduction to conflict, causes of conflict, Managing conflict ,Time Management: Time as a Resource,.ldentify lmportant rime Management wasters, Individual Time Management styles, Techniques forbetter Time Management, Meditation and concentration techniques, self-hypnotism, self-acceptanceand self-growth.

UNIT III

Leadership skills: working jndividually and in a team, Levels of Leadership, Making of a leader, Types ofleadership, Transactions Vs Transformational Leadership, vUCA Leaders, DART Leadership, LeadershipGrid & leadership Formulation. Introduction to lnterpersonal Relations, Analysis Rglations of differentego states, Analysis of Transactions, Analysis of strokes, Analysis of Life position.

UNIT tV

Group Dynamics &Team Building-Group Dynamics: lmportance of groups in organization, and Teamlnteractions in group, Group Vs Teams, Team formation process, stages of Group, Group Dynamics,Managing Team Performance & Team conflicts. How to uuiio a good team? Team work & Team buildinglnterpersonal skills - conversation, Feedback, Feed forward Interpersonal skills - Delegation, Humor,Trust, Expectations, Values, Status, Compatibility and theirrole in building team

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References:

hffi##H;i?illr,t"ff|}t |:*ropment & sort skirrs", First Editiori; oxrord pubrishers.2E,

*rti;llJff:HXl'rt"i"-I;Development of Life skills and professionat practice,,; First Edition; suttanT.E. {lnformation Technology}Syllabus 2015 Course 31Chand (G/L) & Company. tSBN: 97893 259742Og,lSBN:9325974207.3' John c. Maxweil (2orar; "The 5 Levers of r-eaderJi;;,;;r;;reet, a division of Hachette BookGroup lnc, tSBN: 97893500987 j.4, ISBN:93 SOO}8717.4' Basic Managerial skills for All by E. H. McGrath, s. J., pHt personality Development and soft skilt,Mitra, Barun, oxford University Press, tsBN: gleStzoiqgiol, iirr,r,2034g74X.5. Personality Development by Rajiv K. Mishra. Rupa& co.

'eravJTJr*n '

6' How to deal with stress by stephen Palmer & cary cooper, Kogan page India pvt. Ltd., south AsianEdition successfur Time Management by patrick Foriyth, iog.n p"rl"

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of communicationaffi

To help tne studenGt6|one|pmestudentstogequifesomeofthenecessaryst<responsibilities, such as - making speeches, controlling one-to-one communication, enriching groupactivities and processes, giving effective presentations, writing letters, memos, minutes, ,-eport"sand advertising, and maintaining one,s poise in private and in public.

To build the students'cothemselves and of their future.

1 1.1 Introduction to Manageriar comm@tivecommunication, Target group profile, Barriers of communication, ReadingSkllls, Listening, Feedback.

f .2 Principles of Nonverbal Gommunication: professional dressing and bodylanguage. Role Playing, Debates and euiz. Types of managerial speeches -Presentations and Extempore - speech of introduction, speech of thanks,occasional speech, theme speech.

1.3 Group communication: Meetings, group discussions.

1.4 Other Aspects of Communication: Cross Cultural Dimensions ofBusiness Communication Technology and Communication, F:thical & Legallssues in Business Communication.

3+7

2 Managerial Writing: Business letters, Routine letters, Bad news sndpersuasion letters, sales letters, collection letters, Maintaining a Diary,Resume/CV , job application letters, proposals. Internal cgnrrnunication through- notices, circulars, memos, agenda and minutes, reports. Case Studies.Exercises on Corporate Writing, Executive Summary of Documents, CreativeWriting, Poster Making, Framing Advertisements, Slogans, Captions, PreparingPress Release and Press Notes

2+5

3 Effective Presentations: Principles of Effective Presentations, Pr.+ricipfes

governing the use of audiovisual media. I

1+1

I lntdrviiw Skills: Mastering the art of giving interviews in - sblertion orplacement interviews, discipline interviews, appraisal interviews, exit interviews,

2+3

Savitribai Phule Pune University - MBA Revised Syllabus 2016 - 17 Page 68

web/videocomRglort W

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oI Heports, Devetopins an ouline, ruatuie "f H";l;;,fi;;#,l3i"ill".

hl#',ffi ;:"'"n' G raphs, charts, e""*tiu" summary, r-ist iiirus-tration,

2+4

Text Books Essentials of BuKo rr a h a I r i, s u rt"n c i

" n o';:H$1l"J.f,LR

aJ e n o r-Fai-,ffi d

3;T,.;,ir:rmunication by M eenakshi Raman & prakash sinsh,

Basic Business communication ski's for Empowering the InternetGeneration by Lesikar, R.y & Ftafley, ,.=.,'irG, , New Dethi.The Essence of Effective Communication. LV iuotow, R. & panton, F. ,Prentice Hall of India pvt. Ltd.

Reference BookE"orrunBusiness CorrespondeT,::1"1l.o| Writing by R. C. Sharma & Krishna Mohan,Tata McGraw Hiil, 4th Edition, 2011

Developing Communication Skifis by Macmiilan, 2nd Editibn

s::fi.;,ili, presentations by Matcotm Goodate, Cambridse University press,

SupplementafiReading Material

Business Com

Effective Communication by Adair, J. , pan Macmillan

ff"^jilTj:_Business communication by Thiil, J. v. & Bovee, G. L, McGraw

Business Communications: From process to product by Bowman, J.p. &Branchaw, p.p., Dryden press, Chicago- -

www. businesscomm unEatEnsIilGioE

www.kcitraining.com

www.mindtools.com

www. businesstrainingworks. com

Savitribai phule pune,

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