lms/lcms: spelling success with this alphabet soup

101

LMS/LCMS: Spelling Success with this Alphabet Soup

Lance Dublin Lance Dublin Consulting, Principal

The LMS/LCMS Implementation & Management Online SymposiumJuly 27-29, 2005

Page 1Session 101 - LMS/LCMS: Spelling Success with this Alphabet Soup –Lance Dublin, Principal, Lance Dublin Consulting

LMS/LCMS: Spelling Success with this Alphabet Soup

Lance Dublin-Learning and Change Management: Strategy,

Design and Implementation

Agenda/Objectives

IntroductionsA Brief HistoryThe Context: LMS/LCMS Today The ProcessBig Finish



1. LMS = LCMS2. LMS/LCMS = e-learning3. LMS = better training

administration4. LCMS = content management5. The ‘hard-stuff’ is what’s difficult6. Learners/managers/the

organization don’t really know what to expect

7. Success is when it’s installed8. You have to keep at it9. It’s magic!

MYTH TRUTH



Poll 1-1

What is the size of your organization? A. Very large/mega B. LargeC. MediumD. Small

Poll 1-2

What is your role?A. Executive/C-levelB. Line ManagerC. Training/HRD. LearnerE. Other



Poll 1-3

Which is your main audience?A. EmployeesB. CustomersC. StudentsD. Other



Access –– learners, geography, time, resources

Speed –– development, delivery, changes, access

Consistency– message, content, distribution, maintenance

Delivery– individualization, media, curricula

Administration– tracking & record-keeping

Technology always impacts ...

ASP/ HOST

LMS/ LCMS

Synchronous / A-synch

Content Management

Authoring 1:X



“If you don’t know where you’re going, any road will take you there.”

The Cheshire Cat, Alice in Wonderland

Poll 2-1

What is your LMS/LCMS expertise?A. ExpertB. IntermediateC. BeginnerD. Novice



Poll 2-2

Do you already have a LMS?– Yes– No

Poll 2-3

If YES, where in the process are you?A. Selected, but not installed/implementedB. Selected and installed/implementedC. Not applicable



Poll 2-4

If NO, where in the process are you?A. ResearchingB. Developing requirementsC. Developing RFPD. In RFP ProcessE. Not applicable

Poll 2-5

Do you already have a LCMS?– Yes – No



Poll 2-6

If YES, where in the process are you?A. Selected, but not installed/implementedB. Selected and installed/implementedC. Not applicable

Poll 2-5

If NO, where in the process are you?A. ResearchingB. Developing requirementsC. Developing RFPD. In RFP ProcessE. Not applicable



Managing learning is becoming more important Managing learning is becoming more complexOn-line learning resources (e.g. courses, tools, services) are becoming standard offeringsContent consistency is increasingly requiredContent re-use is increasingly desiredContent is created by multiple people/orgs.

Therefore, LMS/LCMSTherefore, LMS/LCMS’’ are becoming are becoming standard business applicationsstandard business applications



Infrastructure for Learning – open, reliable, scalable technology foundation:– Management systems, virtual classrooms,

portals, networking infrastructure– Development systems– Integration of learning with enterprise

applications and processes

Source: IBM Learning Solutions with modifications

HRMS

LCMSLMS

Reports

•Courses•Skills•Users•Scores•Instructors•Rooms•Schedules

•Users

•Records

Courses / Systems

LMS Infrastructure

Learner / Manager

Source: Bersin and Associates with modifications



HRMS

LCMSLMS

Reports Reports


Authoring Tools

•Users

•Records

•Course delivery•Course curricula•Content objects•Assessments•Personalization

Courses / Systems

LMS / LCMS Infrastructure

Learner / Manager


HRMS

LCMSLMS

Reports Reports


Authoring Tools

•Users

•Records


Courses / Systems


Learner / Manager


Gateway



HRMS

LCMSLMS

Reports Reports


Authoring Tools

•Users

•Records


Courses / Systems


Learner / Manager


Gateway Development

Better reporting

Registration & logistics

Better management of skills & competencies

Increase visibility of training

Regulatory documentation

Move to elearning

0% 80%

Large Small/Medium

73%

56%51%

67%

56%

56%

49%

49%

43%44%

44%57%

Source: Bersin and Associates, 2003

Reasons for LMS Purchase



Typical Process

1. Determine learning strategy / develop business case

2. Document requirements3. Research companies4. Develop & send RFI/RFP5. Review proposals6. Complete on-site meetings & demos7. Make selection8. Implement9. Get real!



Definition Issues

Visible executive sponsorshipOrganizational needs Linkages to organizational strategies & organizational learning strategy Clear purpose Success criteriaScope



Learning technology strategy

TIME & TIME & COSTCOST

IMPACTIMPACT



Formal -Structured

Courses

PUSH

Learning Environments:4-Square Model

PLACE

TIME

AnyAny

SameSame

Virtual

Physical

Distance Virtual

LabsClass/Seminar



Learning Opportunities:Efficiency

Formal Learning80 hrs

The use of the Internet and intranets to deliver courses-on-line.

Derived from:computer-assisted instruction (CAI) then

computer-based training (CBT) then web-based training (WBT)

e-Learning



The use of technologiesto

create, distribute, and delivervaluable

data, information, learning, and knowledgeto

improve on-the-job and organizational performance.

e-Learning+



Formal -Structured

Courses

PUSH

Informal -Unstructured

Reference materials /SearchOn-the-job training

CollaborationChat

Mentoring

PULL



Learning Environments:Spectrum Model

Informal

ILTWeb

Conferencing

Enhanced Knowledge Documents

Virtual Classroom

Web-based Courseware

Chat / IM

Communities of Practice

Reference Materials

Mentoring

Recorded Synchronous

Sessions

Asynchronous …

Synchronous …

OJT

Formal

Source: Kevin Oakes, SumTotal

Formal Learning

Informal Learning

Learning Opportunities:Effectiveness

1760hrs

80 hrs



Learninge

Enabling, extending and enhancing learning

through the use of technology



In ContextEmbedded in

work

Formal -Structured

Courses

PUSH

Informal -Unstructured

Reference materials /SearchOn-the-job training

CollaborationChat

Mentoring

PULL

EMBED



Performancee

Formal Learning

Learning Opportunities: Transformation

24/7/365

Informal Learning

Context



THINQ: Learning Management Maturity ModelTM

I. Ad hocII. Managed LearningIII. Competency drivenIV. Integrated PerformanceV. Optimized Workforce

Source: THINQ Learning Solutions, Inc.

EFFICIENCY EFFICIENCY ––ee--learninglearning

EFFECTIVENESS EFFECTIVENESS ––LearningLearningee

TRANSFORMATION TRANSFORMATION --PerformancePerformanceee



Selection Issues

Cross-functional project teamRigorous processComprehensive use casesDetailed data/process flow mapsSee it; don’t believe it– Run use cases with your own data!– See 3rd party content in action!



Installation Issues

Technology readinessData integrity and readinessTables and data structures Systems integration plan Data migration plan3rd Party content and tools



ManagementStructures &

Systems

Learning Process

Skills, knowledge &competencies

LMS / LCMS

Communications Culture

Vision & LeadershipStrategy

Attitudes &Behaviors

Process / Technology / JobAlignment

Training andJob Aids

Leadership &Communication

Education

PerformancePlanning &

Mgmt

Real-timePerformance

SupportHigh

PerformanceZone

READY – Systems & Structures

ABLE –Heads

&Hands

WILLING –Hearts

&Minds



SpeechesMemosNewslettersMagazinesTeam Meetings

Awareness, Inform

VideosLabs & fairsTown meetingsOne-on-one communicationSmall group meetings

Engagement, Involve



SpeechesMemosNewslettersMagazinesTeam Meetings

Awareness, Inform

VideosLabs & fairsTown meetingsOne-on-one communicationSmall group meetings

Engagement, Involve

Embed in the work Embed in the roleEmbed in the culture

Commitment, Sign-up

Communications

Awareness

• All Employees

“I know what the change is and why we are doing it.”

Change Management

Engagement

• Sr Management• Managers &

Supervisors• All Employees

“Once the change is implemented, I know what is expected of me and (for managers) my organization.”

Learning

Commitment

• Managers • Supervisors • Project Leaders• Employees

“I have the knowledge & skills to do my job. “

Support

Results

“I am able to perform my job.”

• Supervisors• Project Leaders• Employees



1. LMS = LCMS2. LMS/LCMS = e-learning3. LMS = better training

administration4. LCMS = content management5. The ‘hard-stuff’ is what’s difficult6. Learners/managers/the

organization don’t really know what to expect

7. Success is when its installed8. You have to keep at it9. It’s magic!

MYTH TRUTHTRUTH



“Because it is there.”George Mallory(1886-1924)answer to the question:

‘Why do you want to climb Mt. Everest?’

“Technique and ability alone do not get you to the top; it is the will power that is important. This will power you cannot buy with money or be given by others … it rises from your heart.”

–Junko Tabei, first woman to climb Mt. Everest, 1975



Lance [email protected]

415-759-1258www.lancedublin.com