loa client survey results - world...

LOA Client Survey Results


April 2005


Survey Background

• Online survey distributed in February to all registered users of Client Connection – 2,579 users

• Total of 879 responses received• Totals in tables that follow may not add to

100% due to:– rounding– some questions allowed respondents to select more

than one option


1. Please indicate the country you are working in.Responses were received from 121 countries.

Countries with 10 or more respondents included:

• Albania• Armenia• Argentina• Azerbaijan• Bosnia and Herzegovina• Brazil• Burkina Faso• Bulgaria• Cambodia• Democratic Republic of Congo• Georgia• Ghana• Honduras• India• Indonesia

• Kyrgyz Republic• Madagascar• Nicaragua• Philippines• Poland• Republic of Yemen• Romania• Russian Federation• Rwanda• Senegal• Serbia and Montenegro• Turkey• Uruguay• Vietnam


2. What is your primary role in relation to disbursement? (WA=withdrawal application)

0% 10% 20% 30% 40% 50%

Other

Provide oversight

Sign WAs

Prepare WAs

Survey total


3. Do you refer to the Disbursement Handbook?

0% 20% 40% 60% 80% 100%

No

Yes

Survey total


4. What other resources do you use to understand World Bank disbursement policies/procedures

0% 10% 20% 30% 40% 50% 60% 70% 80%

Other

Govt. trainingmaterials

WB Trainingmaterials

Local WB staff

WB Staff Wash.

DisbursementLetter

Survey total


5. What disbursement methods are used most frequently in the projects you work on?

Advances/Special Accounts

0% 10% 20% 30% 40% 50% 60% 70%

Have not used

Rarely

Somewhatfrequently

Frequently

Survey total



Reimbursements

0% 10% 20% 30% 40% 50%

Have not used

Rarely

Somewhatfrequently

Frequently

Survey total



Direct Payments

0% 5% 10% 15% 20% 25% 30%

Have not used

Rarely

Somewhatfrequently

Frequently

Survey total



Special Commitments

0% 10% 20% 30% 40% 50% 60%

Have not used

Rarely

Somewhatfrequently

Frequently

Survey total


6. Did you know that Financial Monitoring Reports may be used to document the project’s use of loan proceeds?

0% 10% 20% 30% 40% 50% 60%

Not aware

Aware, but havenot used

Aware, but did notknow could be used

to supportdisbursement

Aware and haveused this

Survey total


7. Format used for financial reports

0% 10% 20% 30% 40% 50% 60% 70% 80%

Other

Special format justfor WB projects

Format normallyused by

government

Survey total


8. Reasons you have not used Financial Monitoring Reports to document expenditures:

0% 10% 20% 30% 40% 50%

Other

WB Finance Officerhas discouraged

World Bank TTL hasdiscouraged

My government notsupportive

Process is not clear

Survey total


9. Do you find that the use of advances allows you to have enough liquidity to meet the financial needs of your project?

0% 20% 40% 60% 80% 100%

Other

No

Yes

Survey total


10. How often would you like to draw down World Bank funds to meet project expenditures?

0% 10% 20% 30% 40% 50% 60% 70%

Other

Quarterly

Monthly

As needed

Survey total


11. Would the new flexibility to use Pooled Accounts be helpful to you?

0% 5% 10% 15% 20% 25% 30% 35% 40%

Don't know/notsure

No

Yes, for someprojects

Yes, for all projects

Survey total


12. Do you have experience using Pooled Accounts with the Bank or other donors?

0% 20% 40% 60% 80% 100%

No/Don't know

Yes, with otherdonors

Yes, with the Bankand other donors

Yes, with the Bank

Survey total


13. Please provide any suggestions you have on the use of pooled accounts

• Open-ended question. We will report back separately to you on this question.


14. For Bank-financed projects, do you use a Statement of Expenditures that is…

0% 10% 20% 30% 40% 50% 60% 70% 80%

Don't know/notsure

Special format justfor World Bank

Projects

Format usinggovernment

systems

Survey total


15. How often do you typically contact World Bank staff on disbursement issues during project implementation?

0% 10% 20% 30% 40% 50%

Less than once ayear

A few times eachyear

About once amonth

More than once amonth

Survey total


16. Questions/issues for which you typically contact World Bank staff:

0% 10% 20% 30% 40% 50% 60% 70%

Other

Questions onSpecial Account

Questions onrejection of WA

Questionsregarding reduction

Status ofwithdrawal

application (WA)

Guidance onpreparing WAs

Survey total


Quick Help on Question 16: Information on the Status of Withdrawal Applications

The Loan Department is pleased to announce that this informationis now available on-line through Client Connection

If you have access to your country’s portfolio:• Under My Portfolio, Select the Country Analytics (tab)

• On the Portfolio Management screen, select Applications (in the left hand column)

• The Applications page lists all pending and paid withdrawal applications for all loans in your country’s portfolio

• On the Applications page, you can:– Sort the information by any of the column headings– Access a copy of the Bank’s payment advice for paid applications


Quick Help on Question 16 (continued): Information on the Status of Withdrawal Applications

If you have access to a loan portfolio:

• On the My Portfolio page, select your loan

• From the Loan Overview screen, select:– Applications (in the right hand Related Links column) OR– Disbursed (in the left hand Financial Data table) OR– the Disbursements tab and you will be on the Applications page

• The Applications page lists all pending and paid withdrawal applications for that loan

• On the Applications page, you can:– Sort the information by any of the column headings– Access a copy of the Bank’s payment advice for paid applications


17. When I contact World Bank staff on disbursement issues, my question/issue is addressed in a timely manner.

0% 10% 20% 30% 40% 50% 60% 70%

Strongly Disagree

Disagree

Neither agree nordisagree

Agree

Strongly Agree

Survey total


18. When I contact World Bank staff on disbursement issues, staff are courteous and helpful.

0% 10% 20% 30% 40% 50% 60%

Strongly Disagree

Disagree


Agree

Strongly Agree

Survey total


19. When I contact World Bank staff on disbursement issues, staff answer my questions completely.

0% 10% 20% 30% 40% 50% 60% 70%

Strongly Disagree

Disagree


Agree

Strongly Agree

Survey total

loa client survey results - world...

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