local government business continuity, avian flu & emergency management roy mentkow director,...
TRANSCRIPT
Local Government Business Continuity, Avian Flu & Emergency Management
Roy MentkowDirector, Department of TechnologyCity of Roanoke Virginia
Avian Flu Pandemic
• What is Pandemic Influenza?
• When is the next flu pandemic expected?
Community Preparedness for an Influenza Pandemic
• Government
• Public Life
• Education
• Financial Services
• Businesses
• Transportation
• Communication Networks
• Sanitation
• Sewage
• Energy Resources
• Water Supply
• Public Safety
• Food Supply
• Medical & Health Servies & Supplies
Business Continuity Planning1. Analyze your business
2. Assess the risks
3. Develop your strategy
4. Develop your plan
5. Rehearse your plan
1. Analyze your Business
• Mission Critical Activities
• Internal Factors
• Singular Problems/Unique Activities
• External Influences
2. Assess the Risks
• Internal/External Threats Liabilities & Exposure
• Likelihood of Incident
• Vulnerability
• Also important to look at:
– Worst Case scenarios
– Essential functions/staff
3. Develop your Strategy
• Statement of Purpose of Plan
• Structure of Crisis Teams
• Business Recovery
• Technology Recovery
• Work Area Recovery
• Public Information
• Description of the Premises
4. Develop your Plan
• Input from cross section of your organization
• Keep in touch with neighboring businesses. How can you help each other?
• Find out what information will utility companies need in case of an incident.
• Who else will be affected by your decisions: your vendors and suppliers?
• Liaison with other localities
• Consider pre-prepared messages for relatives of staff what to say to them over the phone, in person or in writing.
Case: Planning a Practical Response to a Pandemic
• First responders
• Health care capacity
• Media response & cooperation
• Regional government cooperative planning
• State & Federal ability to contribute to an emergency
5. Rehearsal!!!
“No practice, no confidence”
Educating the public
• Utilize all means: print, electronic, internet
• ‘Help’ from the Media
• Encourage community planning at the family level
• Government & Public Safety Responses
Government
• Elections during pandemic emergency
• Executive branch (Mayor’s Office etc.)
• Legislative branch (City Council)
• Judicial branch (local courts)
• Administrative offices & personnel
• Continuity-of-government plans in the event of impact to elected/appointed officials
Public Safety
• Emergency Management Oversight & PlanningEmergency Management Oversight & Planning
• E911 responses to FAQs E911 responses to FAQs
• Review and refine responders priorities and Review and refine responders priorities and continuity continuity
• Public safety infrastructure maintenance Public safety infrastructure maintenance (vehicles, etc.) (vehicles, etc.)
• Terrorist attacks as potential complicating factor Terrorist attacks as potential complicating factor
• Interface with state/federal government in the Interface with state/federal government in the event of state of emergency event of state of emergency
• Emergency backup plans including support from Emergency backup plans including support from National Guard. etcNational Guard. etc
Business Continuity: IT Responsibilities
• An issue of reasonable risk mitigation
• Who decides what’s important?
• How?
• Funding the mitigation IT’s role in making it happen
• DR’s starring role in local government:
– 9-11
– Katrina, Other storms
– Avian Flu
IT Preparedness
• Telecommuting Policies and Infrastructure
• Mobile computing applications
• GIS resources
• Backup/Restore Procedures verified, rehearsed
• Cooperative planning with neighboring communities
• Align vendor resources as contingencies
• Access to Financial Resources
Questions????
Roy MentkowDirector, Department of TechnologyCity of Roanoke [email protected]