local government unit of caloocan...

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LOCAL GOVERNMENT UNIT OF

CALOOCAN CITY

CITIZEN’S CHARTER

2019 (1st Edition)

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I. Mandate:

The office of the mayor is tasked with promoting the general welfare of the City and its constituents through the efficient, effective, relevant and economical governance. It exercises general supervision and control over all programs, projects, services and activities of the City Government which aims to put emphasis on prioritizing the citizens’ needs at the core of its development agenda, “Tao ang Una”. The office serves as the coordinating body which goal is to maximize the generation of resources and revenues and apply the same to the effective implementation of development plans, programs, objectives and priorities to ensure the delivery of basic services and adequate facilities.

II. Vision:

“The Historic City of Caloocan, center of sustainable economic growth, peopled by

resilient, peace-loving and dynamic communities, living in a safe and ecologically

balanced environment, served by a government that gives the highest value to the

needs of its citizens.”

III. Mission:

Caloocan City is centered on developing an investment-friendly environment that will

create jobs for its constituents, a vibrant public and private partnership that ensures

and sustains efficient, timely and responsive delivery of services, such as health,

education and infrastructure that will result in an orderly community and healthy

environment, through an uncompromising “PEOPLE FIRST POLICY (Tao Ang Una)”

IV. Service Pledge:

We commit to:

1. Advocate for the adoption of effective government practices for efficient

government service delivery and prevention of graft and corruption:

2. Capacitate government agencies to reengineer its systems and procedures to

reduce processing time and regulatory burden for the transacting public:

3. Promote the implementation of simplified requirements and procedures that will

reduce red tape and expedite business and non-business-related transaction in

the government;

4. Provide assistance to the public in filing and investigating complaints against

government agencies and/or officials for non-compliance to R.A.11032.

5. Attend to all applicants or requesting parties who are within the premises of the

office prior to the end of official working hours and during lunch break.

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LIST OF SERVICES

PERMITS, LICENSES, CLEARANCES AND CERTIFICATES ............................................................. 16

BUSINESS PERMIT AND LICENSING OFFICE .............................................................................................. 17

1 New Business Permit (High Risk) ............................................................................................................ 18

2 Renewal of Business Permit ..................................................................................................................... 22

3 Certification of Business Status ............................................................................................................... 25

4 Certified True Copy of Business/ Mayor’s Permit ................................................................................ 26

5 Special Permit ............................................................................................................................................... 27

6 Amendment of Business/ Mayor’s Permit .............................................................................................. 28

7 Mayor’s Permit on Occupation ................................................................................................................. 31

8 Retirement of Business .............................................................................................................................. 32

9 Complaints in Connection with Business/ Mayor’s permit ................................................................ 34

CITY ENGINEERING DEPARTMENT ............................................................................................................... 36

1 Issuance of the Required Excavation Permit for Major Public Utilities (MERALCO, PLDT,

MWSI, ETC.) ...................................................................................................................................................... 37

2 Issuance of the Required Excavation Permit for Individual House Service Connection ............ 38

CITY GENERAL SERVICES DEPARTMENT ................................................................................................... 39

1 Issuance of Mayor’s Clearance ................................................................................................................. 40

2 Provision of Various Equipment............................................................................................................... 42

CITY HEALTH DEPARTMENT ........................................................................................................................... 45

1 Issuance of Medical Certificate ................................................................................................................. 46

2 Laboratory ...................................................................................................................................................... 47

3 Issuance of Sanitary Permit ....................................................................................................................... 48

4 Issuance of Health Certificate ................................................................................................................... 49

5 Cemetery Services ....................................................................................................................................... 50

CITY ZONING ADMINISTRATION OFFICE ..................................................................................................... 52

1 Land Use Clearance for Residential (1 dwelling) ................................................................................. 53

2 Land Use Clearance for Residential (more than 1 dwelling), Commercial building, Institutional

Building and Commercial business ............................................................................................................ 55

3 Land Use Clearance for Industrial Building and Industrial Business ............................................. 58

4 Land Use Clearance for Special Use Permit .......................................................................................... 60

5 Certificate of Conformance (Residential Building) .............................................................................. 63

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6 Certificate of Conformance (Commercial Building) ............................................................................. 65

7 Zoning Certification ..................................................................................................................................... 67

CIVIL REGISTRY DEPARTMENT ...................................................................................................................... 70

1 Registration of Newborns .......................................................................................................................... 71

2 Delayed Registration of Birth / Out of Town Reporting Birth Registration of Birth ..................... 72

3 Application for Marriage License ............................................................................................................. 74

4 Registration of Marriage Certificate ......................................................................................................... 76

5 Delayed Registration of Marriage Certificate ........................................................................................ 78

6 Registration of Death Certificate .............................................................................................................. 80

7 Delayed Registration of Death Certificate .............................................................................................. 81

8 Correction of clerical error in civil registry documents/ change of first name/ gender/ day and

month of birth (implementation of republic act 9048 / 10172) .............................................................. 83

9 Registration of Court Decrees/ Other Status of Persons ................................................................... 85

OFFICE OF THE CITY BUILDING OFFICIAL .................................................................................................. 89

1 Building Permit ............................................................................................................................................. 90

2 Repair Permit ................................................................................................................................................. 92

3 Demolition Permit ........................................................................................................................................ 94

4 Occupancy Certificate ................................................................................................................................. 96

5 Mechanical Permit ........................................................................................................................................ 98

6 Signage Permit ............................................................................................................................................. 99

7 Electrical Permit ......................................................................................................................................... 101

PEOPLE’S LAW ENFORCEMENT BOARD ................................................................................................... 105

1 Citizen’s Complaint .................................................................................................................................... 106

2 Issuance of PLEB Clearance/ Certification .......................................................................................... 107

PUBLIC SAFETY AND TRAFFIC MANAGEMENT DEPARTMENT ........................................................... 109

1 Redemption of Apprehended Licenses ................................................................................................ 110

2 Traffic Complaints and Contest of Violations ..................................................................................... 111

3 Issuance of Non-Obstruction Clearance to Businesses ................................................................... 112

4 Issuance of Franchise and Mayor’s Permit.......................................................................................... 113

TAXES AND FEES ............................................................................................................................................. 115

CITY ASSESSMENT DEPARTMENT .............................................................................................................. 116

1 Transfer of Ownership for Taxation Purposes .................................................................................... 117

2 Consolidation and Segregation of Real Property ............................................................................... 138

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3 Declaration of Undeclared Real Property ............................................................................................. 146

4 Cancellation of Assessment Records ................................................................................................... 154

5 Reclassification or Re-assessment of Property ................................................................................. 161

6 Segregation of Tax Declaration from National Housing Authority (NHA) .................................... 169

7 Certified True Copy of Tax Declaration................................................................................................. 177

8 Certification of Ownership or Property Holdings ............................................................................... 181

9 Certification on Non-Ownership or No Property Holdings .............................................................. 183

10 Certification of No Improvement .......................................................................................................... 186

11 Certification of No Improvement .......................................................................................................... 188

12 Certification of Prevailing or Previous Assessment ....................................................................... 194

13 Certification of No Land Holdings (Improvement Only) ................................................................. 196

14 Certification Within or Outside Territorial Jurisdiction .................................................................. 199

15 Transfer Tax Assessment ...................................................................................................................... 201

CITY TREASURY DEPARTMENT ................................................................................................................... 206

1 Annual Real Property Tax Collection .................................................................................................... 207

2 Tax Clearance ............................................................................................................................................. 207

3 Tax Clearance ............................................................................................................................................. 208

4 Collection of Fees, Licenses and Taxes ............................................................................................... 208




8 Collection of Fees and Taxes .................................................................................................................. 210

9 Collection of Fees and Taxes .................................................................................................................. 211

10 Collection of Fees and Taxes ................................................................................................................ 211




14 Collection of Fees and Rental ............................................................................................................... 213

15 Business License Renewal .................................................................................................................... 213


17 Certified True Copy of Transfer Tax Receipt ..................................................................................... 214

SERVICES ............................................................................................................................................................. 216

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BARANGAY SECRETARIAT ............................................................................................................................ 217

1 Issuance of Certification and Barangay Bond .................................................................................... 218

2 Issuance of Barangay Bond for Mother Barangay and Sangguniang Kabataan (SK) ............... 219

3 Implementation of Ombudsman and Sangguniang Panglungsod Decisions/Orders ................ 220

4 Barangay complaints and inquiries assistance (walk-in) ................................................................. 221

5 Barangay complaints and Inquiries Assistance (Electronic Mail).................................................. 222

6 Barangay information dissemination .................................................................................................... 223

7 Mobilization and monitoring inter-organization coordination ......................................................... 225

CALOOCAN CITY MEDICAL CENTER .......................................................................................................... 228

Caloocan City Medical Center Service 1 .................................................................................................. 229









Caloocan City Medical Center Service 10 ................................................................................................ 237

CALOOCAN CITY NORTH MEDICAL CENTER ........................................................................................... 240

1 Issuance of ORANGE CARD for Out-Patient /ADMITTED PATIENT ............................................. 241

2 Issuance of Official Receipt for Discharge In-patient ........................................................................ 243

3 Issuance of Official Receipt for Emergency Room patient .............................................................. 244

4 Issuance of Official Receipt for Out-patient ........................................................................................ 245

5 Issuance of Statement of Account ......................................................................................................... 247

6 Issuance of Statement of Account (SOA) ............................................................................................. 247

7 Encode all the charges of Out Patient Department (only Surgery with Philhealth) ................... 249

8 Issuance of Statement of Account (SOA) ............................................................................................. 249

9 Encode all the charges of Out Patient Department (only Surgery with Philhealth) ................... 250

10 Issuance of Statement of Account (SOA) .......................................................................................... 251

11 Radiologic technologists department for Out-Patient Client ........................................................ 252

12 Radiologic technologists department for In-patient and ER client .............................................. 253

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13 Emergency Room Department .............................................................................................................. 254

14 Issuance of Medical Certificate for Out-Patient Client .................................................................... 257

15 Issuance of Medical Certificate for In-patient and ER Client ......................................................... 258

16 Issuance of Medical Abstract and Discharged Summary for In-Patient Client ......................... 259

18 Issuance of Birth Certificate .................................................................................................................. 260

19 Issuance of Death Certificate ................................................................................................................ 262

20 Issuance of Laboratory Results for Out-Patient Client ................................................................... 264

21 Issuance of Laboratory Results for In-Patient Client ...................................................................... 265

22 Issuance for Laboratory Results ER Patient ..................................................................................... 266

23 Meal Service for Admitted Patients ..................................................................................................... 267

24 Nutrition Counseling ............................................................................................................................... 270

25 Meal Service for Admitted Patients ..................................................................................................... 272

CALOOCAN CITY WATERWORKS SYSTEM SERVICES (PATUBIG) .................................................... 288

1 Application for New Water Installation ................................................................................................. 288

2 Billing and Payment ................................................................................................................................... 289

CITY ACCOUNTING DEPARTMENT .............................................................................................................. 291

1 Processing of disbursement vouchers/payrolls................................................................................. 291

2 Transmittal of Barangay Disbursements .............................................................................................. 293

3 Issuance of BIR Form 2306/2307 ............................................................................................................ 294

4 Issuance of Certification to Suppliers/ Contractors .......................................................................... 295

CITY ANTI-DRUG ABUSE OFFICE ................................................................................................................. 297

1 Barangay Drug Clearing Program .......................................................................................................... 298

2 Voluntary participation to Community Based Drug Rehabilitation Program .............................. 299

3 Voluntary participation to Community Based Drug Rehabilitation Program .............................. 299

CITY BUDGET DEPARTMENT ........................................................................................................................ 302

1 Provision of Internal Revenue Allotment (IRA) Estimates and Real Property Tax (RPT)

Estimates to Barangays ............................................................................................................................... 303

2 Preliminary Budget Review & Evaluation of the Barangay /Sangguniang Kabataan (Annual

Budget /Supplemental Budget) .................................................................................................................. 304

3 Release of the Enacted Barangay/SK Annual/Supplemental Budget from the Sangguniang

Panlungsod ..................................................................................................................................................... 310

4 Processing of Letter Requests (LRS) for Earmarking of the Certification of Appropriation ... 311

5 Processing Purchase Requests (PRS) for Goods and Services for Certification of

Appropriation ................................................................................................................................................. 316

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6 Processing of Program of Works (POWS) for Infrastructure Projects for Certification of

Appropriation ................................................................................................................................................. 319

7 Certification of Appropriation for Project, Programs and Activities (PPAs) ............................... 321

8 Certification of Appropriation (Personal Services) for Payrolls/ Vouchers ................................. 325

9 Processing of Obligation Request Slip (OBR) with attached voucher for certification of

appropriation for procurement goods and services ............................................................................. 329

10 Processing of Funding Request for Financial Assistance for NGAs, NGOs and Barangays 332

11 Issuance of Certification for Availability of Appropriation for Appointments of Regular

Plantilla/ Contractuals Positions and Job Order workers ................................................................... 334

12 Budget Preparation ................................................................................................................................. 337

CITY ECONOMIC AND INVESTMENT PROMOTION OFFICE ................................................................... 341

1 Registration as a New Investor ............................................................................................................... 342

CITY ENVIRONMENTAL MANAGEMENT DEPARTMENT ......................................................................... 344

1 Material and Supplies Distribution ......................................................................................................... 345

2 Sanitation and Beautification Services ................................................................................................. 346

3 Conduct of Seminar ................................................................................................................................... 346

4 Complaints/ Report on Uncollected Garbage ...................................................................................... 347

5 Issuance of Environmental Clearance/ Certificate ............................................................................. 348

CITY DISASTER RISK REDUCTION AND MANAGEMENT OFFICE ........................................................ 353

1 Request for Data, CCTV Review and Supplies .................................................................................... 353

2 Request for Training/ Medical Assistance ........................................................................................... 355

3 Review and Evaluation of Barangay Disaster Risk Reduction and Management (DRMM) Plan

and Budget ...................................................................................................................................................... 356

4 Provision of Emergency Response and Other Service for Disaster Management .................... 358

CITY GENDER AND DEVELOPMENT RESOURCE AND COORDINATING OFFICE............................ 361

1 Request to Queries/ Request for Information on Gender and development Matters ................ 362

2 Receiving of Documents from different offices/ departments and releasing documents ........ 362

3 Review, evaluation and Consolidation of Annual Gender and Development (GAD) Plan and

Budget .............................................................................................................................................................. 363

4 Review, Evaluation and Consolidation of Annual Gender and Development (GAD)

Accomplishment Report .............................................................................................................................. 364

CITY LEGAL DEPARTMENT ............................................................................................................................ 366

1 Public Legal Assistance ........................................................................................................................... 367

2 Review of Contracts, Ordinances and Other Legal Instruments .................................................... 367

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3 Rendering of Legal Opinion ..................................................................................................................... 368

4 Addressing Internal Complaints Against City Employees ............................................................... 368

CITY PLANNING AND DEVELOPMENT DEPARTMENT ............................................................................ 370

1 Provision of Baseline Data/ Information to Walk-in Clients ............................................................. 371

2 Provision of Baseline Data/ Information through Electronic Mail (email) .................................... 373

CITY SOCIAL WELFARE AND DEVELOPMENT DEPARTMENT ............................................................. 375

1 Medical Assistance .................................................................................................................................... 376

2 Transportation Assistance ....................................................................................................................... 377

3 Burial Assistance ....................................................................................................................................... 378

4 Educational Assistance ............................................................................................................................ 379

5 Case Planning and Management of Reported Child in Need of Special Protection (CNSP),

Violence Against Women and Children (VAWC), Physically, Sexually and Emotionally Abused

........................................................................................................................................................................... 379

6 Solo Parent Program ................................................................................................................................. 381

7 Person with Disability Program .............................................................................................................. 382

8 Day Care Service Program ....................................................................................................................... 383

9 Street Children Program ........................................................................................................................... 384

10 Emergency/ Disaster Operation ........................................................................................................... 385

11 Institutional Care and Rehabilitation Program ................................................................................. 387

11 Institutional Care and Rehabilitation Program ................................................................................. 388

CITY VETERINARY SERVICES ....................................................................................................................... 391

1 Application for Veterinary Clearance for Meat Establishments ...................................................... 391

2 Application for Butcher and Meat Handler’s License ........................................................................ 393

3 Report on Hot Meat and Other Veterinary Concern ........................................................................... 393

4 Request for Turn-over and/or Disposal of Animals ........................................................................... 394

5 Mass Anti-Rabies Vaccination per Barangay ...................................................................................... 395

6 Walk-in for Anti-Rabies Vaccination and Consultation ..................................................................... 396

7 Redemption of Impounded Animals ...................................................................................................... 397

COMMUNITY RELATIONS OFFICE ................................................................................................................ 399

1 Scheduling of Requests for Community Outreach Services ........................................................... 399

2 Processing of LGU-Sponsored PhilHealth Membership Application ............................................ 400

3 Public Assistance and Complaint Unit (PACU) – North Caloocan ................................................. 401

COOPERATIVE DEVELOPMENT AND COORDINATING OFFICE ........................................................... 405

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1 Request for Compliance Training for Cooperatives .......................................................................... 405

2 Coordinate with and Assist in the Information Dissemination of Plans, Programs and

Activities of other Cooperative Organizations ....................................................................................... 407

3 Monitor Compliance with the Rules, Regulations and Other Issuances of the Cooperative

Development Authority (CDA) .................................................................................................................... 408

4 Assist in the Resolution of Disputes between Members of Cooperatives or among

Cooperatives Operating in Caloocan City ............................................................................................... 409

CULTURAL AFFAIRS AND TOURISM OFFICE............................................................................................ 412

1 Request for Informative/ Reference Materials ..................................................................................... 412

2 Request for the Services of the Caloocan City Band ........................................................................ 414

3 Issuance of Certification to Tourism – Related Establishments .................................................... 415

EXECUTIVE DIRECTION .................................................................................................................................. 417

1 Letter Requests (L.R.) Approval ............................................................................................................. 418

2 Purchase Requests (P.R.) Approval ...................................................................................................... 420

3 Purchase Order (P.O.) Approval ............................................................................................................. 422

4 Special Disbursement Payrolls Approval ............................................................................................. 424

5 Vouchers Approval .................................................................................................................................... 426

6 Project Proposal Approval ....................................................................................................................... 428

7 Foreign Travel Authority .......................................................................................................................... 430

8 Executive Orders ........................................................................................................................................ 432

9 Administrative Orders ............................................................................................................................... 434

10 Memorandum Order ................................................................................................................................ 436

11 Correspondences and Memorandum for Government Agencies, Officials, Business Entities

and Others ....................................................................................................................................................... 439

12 Review and Signing of Contracts, Memorandum of Agreements (MOA), Memorandum of

Understanding (MOU) and Similar Documents ...................................................................................... 441

13 Walk-In Employment Application ......................................................................................................... 443

HOUSING AND RESETTLEMENT OFFICE ................................................................................................... 447

1 Issuance of MERALCO and Maynilad Certification ............................................................................ 448

2 Issuance of Census Certificate ............................................................................................................... 449

3 Housing Assistance/ Requests/ Inquiries ............................................................................................ 450

4 Land Disputes/ Complaints ..................................................................................................................... 452

5 Relocation and Resettlement .................................................................................................................. 454

6 Financial Assistance to Families Affected by Demolition ................................................................ 454

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7 Community Mortgage Program (CMP) - Offsite .................................................................................. 455

HUMAN RESOURCE MANAGEMENT AND DEVELOPMENT OFFICE .................................................... 460

1 Job Application for Walk-In Applicants ................................................................................................ 461

2 Certification of Employment and Compensation/Service Record .................................................. 461

3 Certification of Leave Credits/Certification of Leave Without Pay ................................................. 463

4 Monetization of Leave Credits ................................................................................................................ 464

5 GSIS and PAG-IBIG Retirement Claims ................................................................................................ 465

6 GSIS Loan Application .............................................................................................................................. 466

7 Terminal Leave ........................................................................................................................................... 467

8 Sick Leave/Vacation Leave ...................................................................................................................... 469

9 DBP/Veterans Bank/Pag-IBIG Loans ..................................................................................................... 470

10 On-The-Job Training/Immersion .......................................................................................................... 471

11 Certificate of Completion for On-The-Job Training/Immersion .................................................... 472

12 Authority to Attend Trainings ............................................................................................................... 473

13 Other Personnel Matters ........................................................................................................................ 474

INFORMATION TECHNOLOGY DEVELOPMENT OFFICE ........................................................................ 477

1 Verification of Lost Professional Tax Receipts................................................................................... 478

2 Verification of Latest Payment of Professional Tax .......................................................................... 479

3 Verification of Transfer Tax Receipts .................................................................................................... 479

4 Verification of Lost Transfer Tax Receipts .......................................................................................... 480

5 Correction of Tax Verification ................................................................................................................. 481

6 Real Property Tax Credit Application .................................................................................................... 482

7 Biometric Registration .............................................................................................................................. 483

8 Daily Time Record (DTR) Correction ..................................................................................................... 483

9 Company I.D. Card Printing ..................................................................................................................... 484

10 Request for Technical Support ............................................................................................................. 485

INTERNAL AUDIT SERVICES ......................................................................................................................... 487

1 Detailed Verification of Cash Receipts/ Deposits ............................................................................... 488

2 Cash Count .................................................................................................................................................. 489

3 Preparation of Internal Audit Report and Audit Observation .......................................................... 490

4 Alternate Focal Person – Caloocan City Action Team 8888 Complaint Action Hotline ............ 491

5 Review of Project Proposal ..................................................................................................................... 492

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6 Observer of Pre-Bid and Opening Proceedings for various City Government Projects .......... 493

7 Conduct of Consultation and Advise .................................................................................................... 493

LOCAL YOUTH DEVELOPMENT OFFICE .................................................................................................... 496

1 Registration of Youth Organizations and Youth-Serving Organizations ...................................... 497

2 Election of Local Youth Development Council ................................................................................... 498

3 Formulation of the Local Youth Development Plan ........................................................................... 499

4 Youth Organization Registration Program ........................................................................................... 500

OFFICE FOR SENIOR CITIZENS AFFAIRS .................................................................................................. 503

1 OSCA Identification Card and Purchase Booklets for Medicine and Grocery ............................ 504

2 Replacement/ Renewal/ Loss OSCA Identification Card .................................................................. 506

3 Replacement/ Loss Booklet for Medicine and Grocery .................................................................... 508

4 Free Wheelchair, Cane or Crutches ....................................................................................................... 509

5 Application for Initial Interview on Social Pension Program (National Program) ...................... 511

6 Verification and Encoding for claiming of Birthday Package at Caloocan City Social Welfare

Department ...................................................................................................................................................... 512

7 Request of Certification for Burial Assistance/ Membership/ Cancellation ................................. 513

8 Centenarian Cash Gift Award .................................................................................................................. 515

OFFICE OF THE CITY ADMINISTRATOR ..................................................................................................... 518

1 Community Concerns, Complaints and Legal Assistance .............................................................. 519

2 Subdivision Development Permit Community Mortgage Program (CMP Project) Donation of

Open Spaces and Road Lots to the City .................................................................................................. 520

3 Reservations ............................................................................................................................................... 521

4 C-Cube AND People’s Park Leasing ...................................................................................................... 522

5 Anti-Rabies Vaccine .................................................................................................................................. 522

6 Certification/ Authentication of Various Documents ......................................................................... 523

7 Financial Assistance ................................................................................................................................. 525

8 Promotional Activities/ Motorcade/ Flyers/ Booth Set-up ................................................................ 526

9 Various Request ......................................................................................................................................... 527

OFFICE OF THE CITY VICE MAYOR ............................................................................................................. 536

1 Inclusion for Agenda ................................................................................................................................. 537

2 Inclusion for Agenda ................................................................................................................................. 537

3 Processing of Travel Authority for Councilors and Staff ................................................................. 538

PARKS DEVELOPMENT AND ADMINISTRATION OFFICE ...................................................................... 541

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1 Request for Use of people’s Park, Glorietta Park and Amphitheater ............................................ 542

2 Request for Vegetable Seed Distribution, Urban Gardening, Livestock and Aquaculture

Demonstration ................................................................................................................................................ 542

PERSON WITH DISABILITY OFFICE ............................................................................................................. 544

1 Application for Person With Disability (PWD) Identification Card ................................................. 545

2 Person With Disability (PWD) Wheelchair Request ........................................................................... 546

PUBLIC EMPLOYMENT SERVICES OFFICE ............................................................................................... 548

1 Local Employment Referrals ................................................................................................................... 549

2 Accreditation as Partner Company/ Employer .................................................................................... 550

3 In-House Interviews for Local Employment ......................................................................................... 552

4 Special Program for Employment of Students ................................................................................... 553

5 JOBSTART Caloocan ................................................................................................................................ 555

6 Tulong Panghanapbuhay sa ating Displaced Workers (TUPAD)/ Clean-up and Livelihood

Assistance Program (CLAP) ....................................................................................................................... 558

7 Request for the Conduct of Career Coaching/ Labor Education .................................................... 560

8 Request for Livelihood Assistance/ Grants ......................................................................................... 561

9 Labor Counseling Services ..................................................................................................................... 562

10 OFW Help Desk ......................................................................................................................................... 563

11 In-Center Manpower Skills Training .................................................................................................... 564

12 Request for Off-Site Technical Training ............................................................................................. 565

13 Request for the Conduct of Livelihood Demonstration .................................................................. 566

14 Request for the Conduct of Serbisyong Malapitan .......................................................................... 567

PUBLIC INFORMATION DIVISION .................................................................................................................. 569

1 Provision of Copy of Video Footages/ Layouts .................................................................................. 570

2 Provision of Employee’s Identification Card (as per Anti-Red Tape Act) .................................... 572

3 Provision of Digital Photography ........................................................................................................... 574

4 Provision of Research Materials, Pamphlets, Community Paper and Database Information . 575

SANGGUNIANG PANLUNGSOD .................................................................................................................... 579

1 Evaluation of Documents for inclusion in the preparation of the agenda in the Sangguniang

Panlungsod’s Sessions/Meetings. ............................................................................................................ 580

2 Research Assistance/Provision of Photocopies of Documents ..................................................... 582

3 Request for Certified True Copies of Documents .............................................................................. 584

SPORTS DEVELOPMENT AND RECREATION SERVICES....................................................................... 587

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1 Request for Sports Materials, Trophies Athletes Fund and Others ............................................... 588

UNIVERSITY OF CALOOCAN CITY ............................................................................................................... 589

1 Enrollment of New Students .................................................................................................................... 590

2 Enrollment for Graduate School New Students .................................................................................. 591

3 Enrollment for Old Students .................................................................................................................... 593

4 Enrollment for Graduate School Old Students ................................................................................... 594

LIST OF DEPARTMENTS AND OFFICES ................................................................................................. 596

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PERMITS, LICENSES, CLEARANCES AND

CERTIFICATES

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BUSINESS PERMIT AND LICENSING OFFICE

PERMITS, LICENSES, CLEARANCES AND CERTIFICATES

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1 New Business Permit (High Risk) The new business permit is issued to taxpayers who have newly established enterprise within the

territorial jurisdiction of Caloocan City.

Office or Division: Business Permits and Licensing Office

Classification: Simple

Type of Transaction: G2B (Government to Business) G2C (Government to Citizen)

Who may avail: Entrepreneurs / Business Organizations who wish to put up business in

the City of Caloocan

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Original copy of Barangay Clearance (1 original) Barangay

DTI Registration (For Single Proprietorship or

SEC Registration with Articles of Incorporation (For Corporation / Partnership)

Cooperative Development Authority (CDA)

Registration

For DTI Registration: DTI co-located at the Business One-stop-shop (BOSS)

For SEC Registration: Securities and Exchange Commission

For CDA Registration: Cooperative

Development Authority

Title to the property or Tax Declaration (if the

business area is owned) (1 photocopy)

Contract of Lease and Lessor’s Business Permit (if the business area is rented) (1 photocopy each)

If rented but no rental fee: Letter of Consent,

TCT/OCT

Lessor and Applicant’s Records and Files

Authorization letter and ID (if representative) (1

photocopy)

Person being represented

Owner’s Government Issued Identification Card BIR, Post Office, DFA, PSA, SSS, GSIS, Pag-

Ibig

Public Legal Liability Insurance Any insurance company accredited by the

Insurance Commission

Picture of Establishment with sketch of location

(1 photocopy of outside and inside view)

Business area of the applicant

Locational Clearance Office of the Land Use and Administration

Sanitary Permit City Health Office

Building Permit Office of the City Building Official

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Environmental Clearance Certificate City Environmental Management Department

Fire Safety Inspection Certificate Bureau of Fire Protection co-located at the

Business One-Stop-Shop (BOSS)

Certificate of Occupancy or Use of Building and

Structure or Annual Building Inspection

Certificate

Office of the City Building Official

Special Requirements

1. Financial Institutions (Banks/ Pawnshops/ Foreign Exchange Dealer/ Money Changer/ Lending/ Remittance Agents) Certificate of Registration or Authority to Operate

Bangko Sentral ng Pilipinas (BSP)

2. Employment Agency/ Manpower/ Recruitment – For Local Employment only – License to Operate For Overseas Employment – Authority to Recruit

Department of Labor and Employment

Philippine Overseas and Employment

Administration

3. Security Agency License to Operate

Philippine National Police

4. Water Station Potability Test Physico-Chemical Test Permit to Operate

Any accredited Laboratory Clinic

Department of Health

5. Drugstore License to Operate License of Pharmacist

Bureau of Food and Drugs Administration

Professional Regulation Commission

6. Repair Shop Certificate of Accreditation

Department of Trade and Industry

7. Birthing Home / Maternity Clinic Certificate of Accreditation License to Operate

Philippine Health Insurance Corporation Department of Health

8. Warehouse Mayor’s Permit of main office

Main Office’s records

9. Franchised Business Franchise Agreement

10. Mfg./Dealer/Importer of TOYS License to Operate

Bureau of Health Devices & Technology

(BHDT) of DOH

11. Gasoline Station Certificate of Compliance

Department of Energy

12. LPG Dealer/Retailer Department of Energy

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Standard Compliance Certificate (SCC)

13. Guns & Ammunition Clearance

Philippine National Police

14. Advertising Building Permit

Office of the City Building Official (OCBO)

15. Meat Establishment /Handler License / Provisional Permit

City Veterinary Office

16. Videoke Bars / Club Health Certificate Occupational Permit

City Health Office

Business Permits and Licensing Office

17. Learning Institution Certificate of Recognition

Department of Education/

Commission on Higher Education

18. Transport Service Franchise

Land Transportation Franchising and

Regulatory Board

19. Pest Control License to Operate as Pest Control Operator

Food and Drug Administration

20. Contractor (including sub-contractor and specialty contractor) License to Operate

Philippine Contractors Accreditation Board

21. Car Washing Clearance/Permits

Laguna Lake Development Authority (LLDA)

22. Rice Dealer/Retailer Grains Business License

National Food Authority

23. Chemical Mfg./Dealer/Storage License to Handle Controlled Precursors and Essential Chemicals

Philippine Drug Enforcement Agency

24. Soap/Cosmetics Mfg./Dealer/Retailer License to Operate Certificate of Product Registration

Food and Drug Administration

25. Customs Brokerage License

Bureau of Customs

26. Real Estate Lessor Occupancy Permit / Annual Building Inspection


27. Mining Industry Certificate of Clearance

Department of Environment and Natural

Resources

28. Messengerial & Courier Service Permit to Operate

National Telecommunications Commission

29. Telecommunications Services Clearance

National Telecommunications Commission

30. Dental Laboratory Certificate of Accreditation

Department of Health

21

31. Training Centers Certificate of Accreditation

Technical Education and Skills Development

Authority

32. E-Games / E-Bingo Centers License to Operate Letter of No Objection

Philippine Amusement and Gaming Corporation

33. Animal Facilities Certificate of Registration

Philippine Animal Welfare Society

CLIENT STEPS AGENCY ACTIONS REQUIRED

FEES

TIME

FRAME

PERSON

RESPONSIBLE

1. Assessment

- Get a number from the Queuing System Kiosk located near the receiving area

- Submit the duly accomplished application form and other required documents for encoding and assessment/ computation of tax and regulatory fees

- Provide the applicant

the corresponding

number ticket

according to the

nature of the

application of the

same

None

3 minutes

Administrative Assistant IV

Officer of the Day

- Receive verified and

duly accomplished

application form and

check for

completeness

None

5 minutes


Officer of the Day

- Encode and conduct assessment / computation of tax and regulatory fees if all required documents were given

10 minutes Encoders/ Verifiers: Cons. & Maintenance Capataz Officers of the Day Assessors:

Licensing Officer I Administrative Aide I

Officers of the Day

- Review and approval

of assessment

5 minutes City Government Assistant Department Head II

Officers of the Day

22

- Release the

assessment and all

other documents for

payment.

2 minutes Assessors:


Officers of the Day

Subject to Inspection (For verification of the actual business operation)

a). Issuance of Mission Order by the Chief of Office b). Inspection report for recommendation -for Violation Report: Submit to the Chief of Office -for Non-Violation Report return to the B.O.S.S. Section (Business One Stop Shop)

1day Inspectors: Licensing Officer III Administrative Assistant IV

Officers of the Day

2. Payment of Assessed Fees to the City Treasurer’s Office

Receive payment and

issue the corresponding

official receipt

Pursuant to City Ordinance No. 0386 s. 2004

Collection Clerk –

City Treasurer’s

Office

3. Submit application with

complete requirements

for printing to Windows

No. 40 and No. 41

Receive application for

Printing and Releasing of

Mayor’s Permit on

Business if all pertinent

documents are given

15 minutes

TOTAL

Pursuant

to City

Ordinance

1 day and 40 minutes

Please Note: New applications engaged in manufacturing business, warehousing and other related high-risk

applications are subject to ocular inspection

2 Renewal of Business Permit The renewed business permit is issued to taxpayers who are able to file and apply anew a

business application for their existing enterprise within the territorial jurisdiction of Caloocan City.



Type of Transaction: G2B, G2C

23

Who may avail: Entrepreneurs / Business Organizations who wish renew their respective

businesses in the City of Caloocan


1. Copy of Business / Mayor’s Permit for the

preceding year (1 photo copy)

2. Tax Bill and Official Receipt for the preceding

year (1 photo copy)

3. Barangay Clearance for the current year (1

original copy)

4. Fire Safety Inspection Certificate (FSIC) (1

photo copy)

Bureau of Fire Protection co-located at the

Business-One-Stop-Shop (BOSS)

5. Public Legal Liability Insurance (1 photo

copy)

Any insurance company accredited by the

Insurance Commission

6. Community Tax Certificate (1 photo copy) City Treasurer’s Office

7. Authorization Letter and Valid ID (if

representative)


8. Other regulatory requirements as required depending on the nature of business

9. Business with Gross Receipts of P 500,000.00 and above (except sari-sari stores and other small-scale businesses) are required to submit the following:

- Audited Financial Statements and Income Tax Returns (For the preceding year)

- Breakdown of gross sales (if consolidated) - Monthly 2551M – Non-VAT / 2550 – VAT

(for the preceding year) - 2550Q (Corporation)

- Bureau of Internal Revenue

- Prepared by the respective company accountant

- Bureau of Internal Revenue

10. Locational Clearance Office of the Land Use and Administration

11. Sanitary Permit City Health Office

12. Building Permit Office of the City Building Official

13. Environmental Clearance Certificate City Environmental Management Department

14. Fire Safety Inspection Certificate Bureau of Fire Protection co-located at the

Business One-Stop-Shop (BOSS)

15. Certificate of Occupancy or Use of

Building and Structure or Annual Building

Inspection Certificate



FEES

TIME

FRAME

PERSON

RESPONSIBLE

1. Assessment None 3 minutes Administrative Assistant IV

24

- Get a number from the Queuing System Kiosk located near the receiving area

- Submit the duly accomplished application form and other required documents for encoding and assessment/ computation of tax and regulatory fees

- Provide the applicant

the corresponding

number ticket

according to the nature

of the application of the

same

Officers of the Day

- Receive verified and

duly accomplished

application form and

check for

completeness

None

5 minutes


Officers of the Day

- Encode and conduct

assessment /

computation of tax and

regulatory fees if all

required documents

were given

10 minutes Encoders/Verifiers: Cons. & Maintenance Capataz Officers of the Day Assessors:

Licensing Officer I Administrative Aide I Officers of the Day

- Review and approval

of assessment

5 minutes City Government Assistant Department Head II Officers of the Day

- Release the

assessment and all

other documents for

payment.


Licensing Officer I Administrative Aide I Officers of the Day

2. Payment of Assessed Fees to the City Treasurer’s Office

Receive payment and

issue the corresponding

official receipt



City Treasurer’s

Office

25

3. Submit application with


for printing to Windows

No. 40 and No. 41

Receive application for

Printing and Releasing of

Mayor’s Permit on

Business if all pertinent

documents are given

15 minutes City Government Assistant Department Head II

Licensing Officer II

Licensing Officer I

License Inspector I

Officers of the day

TOTAL

Pursuant

to City

Ordinance

40 minutes

3 Certification of Business Status Certification of Business Status is being issued to taxpayers, applicants for social services, national

government agencies, local government offices and private companies that intend to make an

inquiry pertaining to the status of a particular taxpayer or those applicants who intend to be certified

as no current business registered within the City of Caloocan.



Type of Transaction: G2B, G2C, G2G (Government to Government)

Who may avail: Registered Business Taxpayers, Applicants for Social Services, National

Government Agencies, Local Government Offices and Private

Companies


1. Letter-request

2. If through representative, computerized

authorization with government-issued I.D. of

the taxpayer and the representative


FEES

TIME

FRAME

PERSON

RESPONSIBLE

Submit letter-request with the Business Permits and Licensing Office (BPLO) stating the reason for the request

Receiving and checking

of requirements

None 1 minute License Inspector I Officer of the Day

Verification of records None 5 minutes Encoders/Verifiers: Cons. & Maintenance Capataz

Officers of the Day

26

Issuance of Order of

Payment

None 1 minute License Inspector I Officer of the Day

Upon receipt of Order of Payment, proceed to City Treasurer’s Office for payment

For Private Individual: P 100.00 For Social Services: P 20.00 For Government Entity: P 20.00


City Treasurer’s

Office

Upon receipt of Official

Receipt, proceed to BPLO

to submit the Official

Receipt

Preparation and Printing of Certification

None 5 minutes Licensing Officer I

Officer of the Day

Signing of Certification None 3 minutes City Government

Assistant

Department Head

II

Releasing of Certification None 1 minute License Inspector I Officer of the Day

TOTAL Various 16 minutes

4 Certified True Copy of Business/ Mayor’s Permit The renewed business permit is issued to taxpayers who are able to file and apply anew a

business application for their existing enterprise within the territorial jurisdiction of Caloocan City.



Type of Transaction: G2C

Who may avail: Registered Business Taxpayers


1. Original and Photo Copy of Business/

Mayor’s Permit

2. If through representative, computerized

authorization with government-issued I.D. of

the taxpayer and the representative

Person to be represented

3. Letter-request

4. Order of Payment Business Permits and Licensing Office

27

5. Official Receipt City Treasurer’s Office


FEES

TIME

FRAME

PERSON

RESPONSIBLE

1. Submit the requirements Receiving and checking

of requirements None 1 minute License Inspector I

Officer of the Day

Verification of records 5 minutes Encoders/Verifiers: Cons. & Maintenance Capataz

Officers of the Day


Payment

1 minute License Inspector I Officer of the Day

2. Upon receipt of Order of Payment, proceed to City Treasurer’s Office for payment

P 20.00 per copy


City Treasurer’s

Office

3. Upon receipt of Official

Receipt, proceed to

BPLO to submit the

Official Receipt

Stamping of the Certified True Copy of the Mayor’s Permit

3 minutes License Inspector I Officer of the Day

Signing of the Certified

True Copy of the Mayor’s

Permit

3 minutes City Government Assistant Department Head II Licensing Officer I Officers of the Day

Releasing of Certified

True Copy of the Mayor’s

Permit

1 minute

License Inspector I

Officers of the Day

TOTAL P 20.00

per copy

14 minutes

5 Special Permit Special Permit is being issued to any person/ organization who will be holding an event in the City

of Caloocan.



Type of Transaction: G2C (Government to Client)

Who may avail: All

28


For Caravan, Fun Run, Motorcade, booth space, marketing and promotion and other events:

Letter-request with “approved to issue permit”

from the City Administrator.

City Administrator’s Office


FEES

TIME

FRAME

PERSON

RESPONSIBLE

4. Submit the letter-request

Receiving and checking

of requirements None

5 minutes License Inspector I

Officers of the Day


Payment

5 minutes Licensing Officer I

Officers of the Day


P 1,000.00 per day


City Treasurer’s

Office


Receipt, proceed to

BPLO to submit the

Official Receipt

Preparation of Special Permit

None 5 minutes Licensing Officer I

Officers of the Day

Signing/ Approval of

Special Permit

None 3 minutes

City Government

Assistant

Department Head

II

Releasing of Special

Permit

None 1 minute License Inspector I

Officers of the Day

TOTAL P 1,000.00 per day

19 minutes

6 Amendment of Business/ Mayor’s Permit





29


If change of address: 2 copies each

1. Letter-request

2. Original Mayor’s Permit

3. New lease contract and Lessor’s Permit

4. If corporation: Board Resolution /

Secretary’s Certificate

5. Picture of Establishment inside & outside

with signage and sketch

If change of business line and additional line

of business: 2 copies each

1. Letter-request


3. If corporation: Amended Articles of

Incorporation

If change of ownership (Single

Proprietorship): 2 copies each

1. Letter-request


3. New D.T.I. Registration Department of Trade and Industry

4. Deed of Sale /Deed of

Assignment/Affidavit of Transfer with I.D.

If change of ownership (Single

Proprietorship to Corporation vice versa): 2

copies each

1. Letter-request


3. New DTI Registration or SEC

Registration and Articles of Incorporation

Department of Trade and Industry / Securities

and Exchange Commission

4. Deed of Sale /Deed of

Assignment/Affidavit of Transfer with I.D.

5. If from Corp. to Single Prop.: Board

Resolution / Secretary’s Certificate

If change number of employees (2 copies

each)

1. Letter-request

2. SSS Contribution

3. Updated payroll accounts

If applying through representatives: For single proprietorship: - Written Authorization Letter

30

- Government-issued I.D. of registered owner and Company I.D. of representative

For Corporation: - Secretary’s Certificate

For Partnership:

- Partnership Certificate or authorization from

one of the partners.

For Cooperative:

- Secretary’s Certificate

If change of address: 2 copies each

1. Letter-request



FEES

TIME

FRAME

PERSON

RESPONSIBLE

1. Submit the letter-request - Receiving and

checking of

requirements


Officers of the Day

- Verification of Records 5 minutes Encoders/Verifiers: Cons. & Maintenance Capataz

Officers of the Day

- Issuance of Order of

Payment

1 minute License Inspector I

Officers of the Day


P 1,000.00 per day


City Treasurer’s

Office


Receipt, proceed to

BPLO to submit the

Official Receipt

- Updating/Encoding & printing of the amended Mayor’s Permit

None 5 minutes Licensing Officer II

Licensing Officer I

- Releasing of the

Amended Mayor’s

Permit

None 1 minute License Inspector I Officers of the Day

TOTAL P 1,000.00 per day

11 minutes

31

7 Mayor’s Permit on Occupation Permit on Occupation is being issued to those applicants who are currently employed and working

in the business establishments within the City of Caloocan.






1. Health Card City Health Office

2. Police Clearance or NBI Clearance (1 photo

copy)

City Police Station / National Bureau of

Investigation

3. Philippine Statistic Authority-Issued Birth

Certificate

Philippine Statistics Authority

4. Posting Permit (for Security Agency)


FEES

TIME

FRAME

PERSON

RESPONSIBLE

1. Ask for list of requirements and application form

Provide application form

and list of requirements None 2 minutes Executive

Assistant I

Licensing Officer I

Verification of records None 3 minutes Executive Assistant I

Licensing Officer I

Encoding of applicant

information

5 minutes Executive Assistant I

Licensing Officer I


Payment

1 minute Executive Assistant I

Licensing Officer I


P 100.00


City Treasurer’s

Office


Receipt, proceed to

BPLO to submit the

Official Receipt

Printing of Mayor’s Permit on Occupation

None 5 minutes Executive Assistant I

Licensing Officer I

Validation of Mayor’s Permit on Occupation

None 3 minutes

Executive Assistant I

Licensing Officer I

32

Releasing of Mayor’s

Permit on Occupation

None 1 minute Executive Assistant I

Licensing Officer I

TOTAL P 100.00 19 minutes

8 Retirement of Business Retirement or cessation of business is being granted to those taxpayers who wish to cease from

their respective business operation within the City of Caloocan.


Classification: Highly Technical




1. Duly accomplished retirement application

form with location map (3pages/set; originally

signed by the owner/President or Vice

President in case of a corporation)

City Treasurer’s Office

2. Tax Bill & Official receipts for the past three

(3) years (1 original copy each)

3. Latest Business Permit (1 original copy)

4. If Single Proprietorship:

Affidavit of Closure with actual date of closure (1 original copy)

If Partnership:

Partnership dissolution with actual effectivity date of closure signed by all partners (1 original copy)

If Corporation:

Secretary’s Certificate or Board Resolution

on Closure or transfer of business with actual

date of closure (1 original copy)

5. Government-issued ID

If Single Proprietorship: ID of the owner

If Partnership: all IDs of partners are required

If Corporation: ID of President (Original

must be presented & photo copy to be

submitted) together with the authorization

33

letter from the owner and valid ID of the

authorized representative

6. Barangay Certificate with actual date of

closure (1 original copy)

7. BIR Certificate of Registration (original must

be presented & photo copy to be submitted)

8. Certified breakdown of sales; if there are 2 or

more line of business/branches & Audited

Financial Statement is consolidated (1

original copy)

9. Proof of business tax payment/tax bill/permit

issued by the other LGU where other

operations are situated (original must be

presented & photo copy to be submitted)

Latest ITR with AFS on or before closure

from the last payment of business operation.

10. VAT Return or Percentage Tax return

(original must be presented & photo copy to

be submitted)

11. Book of Accounts (to be presented upon

evaluation/actual inspection and

examination)

12. Sketch of business for inspection/contact

person & contact number


FEES

TIME

FRAME

PERSON

RESPONSIBLE

1. Submit the duly accomplished application form and other required documents

Receive the duly

accomplished application

form and other

requirements

None

2 minutes

Licensing Inspector I

Officer of the day

Inspection of business to

verify if operational or not

None 1 – 2 days Inspectors: Licensing Officer III Administrative Assistant IV

Officers of the Day


Payment



Officers of the Day

34




City Treasurer’s

Office

3. Upon issuance of the

official receipt, proceed

to License Division for

examination of books

and issuance of

clearance with approved

application for retirement

4. Upon receipt of approval

from the License

Division, proceed to

BPLO

Approval / Signing of the retirement of business / Mayor’s Permit

None 3 minutes City Government

Assistant

Department Head

II

Releasing of retirement

certification

None 3 minutes License Inspector I

Officers of the Day

TOTAL


19 minutes

9 Complaints in Connection with Business/ Mayor’s permit


Classification: Complex


Who may avail: All


Complaint Form Business Permits and Licensing Office


FEES

TIME

FRAME

PERSON

RESPONSIBLE

Submit the duly accomplished complaint form

Receive the duly

accomplished complaint

form


Officers of the Day

Verification of Record None 5 minutes Encoders/Verifiers: Cons. & Maintenance Capataz Officers of the Day

35

Inspection of the nature of

complaint; issuance of

notice of violation

None

1 day Inspectors: Licensing Officer III Administrative Assistant IV Officers of the Day

Issuance of Closure

Order / Notice of

Assessment / Notice of

Delinquency

3 days Licensing Officer I

Officers of the Day

TOTAL None 4 days

and 6

minutes

FEEDBACK AND COMPLAINTS MECHANISM

How to send feedback Accomplish the Feedback Form available in the office and drop in the designated Comment and Suggestion Box located at the Front Desk.

Send your feedback and queries through:

email address: [email protected]

telephone numbers:

(02) 336-56-92 288-8811 loc. 2248/2217

Contact us at the Facebook Account of City Mayor,

Hon. OSCAR G. MALAPITAN.

Mayor Oscar “OCA” Malapitan

How feedbacks are processed

How to file a complaint

How complaints are processed Written or verbal complaints shall immediately be

attended to by the OFFICER OF THE DAY or may

directly file a complaint before the CONTACT CENTER

NG BAYAN (CBC), the feedback facility of the Civil

Service Commission (CSC).

Contact Information CBC Contact Details: TEXT 0908-881-6565 CALL 1-6565* Log on to www.contactcenterngbayan.gov.ph Facebook Account: www.facebook.com/contactcenterngbayan [email protected] 1-ARTA (2782)

mailto:[email protected]

http://www.contactcenterngbayan.gov.ph/

http://www.facebook.com/contactcenterngbayan


36

CITY ENGINEERING DEPARTMENT


37

1 Issuance of the Required Excavation Permit for Major Public Utilities

(MERALCO, PLDT, MWSI, ETC.)

Office or Division: City Engineering Department


Type of Transaction: G2B – Government to Business

Who may avail: Utility Companies, Contractors


1. Plans, Programs, Contract, Surety Bond, Job

Orders

Client

2. Barangay Clearance for Excavation Barangay

3. Excavation Permit for National Roads MMDA and DPWH

4. Community Tax Certificate City Treasurer’s Office


FEES

TIME

FRAME

PERSON

RESPONSIBLE

1. Submit the required

documents for initial

assessment and verification

1. Receive the required

documents and check for

completeness

None 5 minutes Admin. Staff -

CED

2. Conduct Site

Inspection

None 1 day

3. Compute and Issue

Order of payment

None

4. Payment of fees None 5 minutes

5. Approve and Sign

Excavation Permit

None 2 days City Gov’t. Dept.

Head II - CED

6. Release of Excavation

Permit

None 10 days

TOTAL

None 13 days

and 10

minutes

38

2 Issuance of the Required Excavation Permit for Individual House Service

Connection

Office or Division: City Engineering Department


Type of Transaction: G2C- Government to Client

Who may avail: All


1. Barangay Clearance for Excavation Permit Barangay

2. Documents Maynilad

3. Excavation Permit Request MWSI

4. Inspection Report ( if any) MWSI



FEES

TIME

FRAME

PERSON

RESPONSIBLE






completeness

None 5 minutes − Admin. Staff

− CED

2. Conduct Site

Inspection

None 1 day

3.Compute and Issue

Order of payment

day

4.Payment of fees − Cashier

− City Treasurer’s

Office

5.Approve and Sign

Excavation Permit

None 2 days − City Gov’t. Dept.

Head II

− CED

6.Release of Excavation

Permit

None 5 days

TOTAL None 9 days and

5 minutes


How to send feedback Accomplish the Feedback Form available in the office

and drop in the designated Comment and Suggestion

Box located at the Front Desk.

How feedbacks are processed Weekly, the HRMDO opens the drop box and compiles

and records all feedback submitted.

39


How complaints are processed

Contact Information [email protected]

288-8811 loc. 2263

CITY GENERAL SERVICES DEPARTMENT



40

1 Issuance of Mayor’s Clearance

The Mayor’s Clearance is issued to individuals needing this document for the following

purposes:

- Local Employment

- Application for Employment

• Armed Forces of the Philippines (AFP)

• Philippine National Police (PNP)

• Bureau of Fire Protection (BFP)

- Security Guards

- Others:

• Travel Abroad

• Firearms/Explosives License

• Marriage Requirements for would-be- Brides of AFP Personnel

Office or Division: Administrative Division


Type of Transaction: G2C – Government to Citizen

Who may avail: Residents Only


1. Police Clearance (Original and photocopy) Caloocan City Police Headquarters

2. Court Clearance (Original and photocopy) Metropolitan Trial Court (MTC) or

Regional Trial Court

3. NBI Clearance (For application in handling

Explosives materials/components)

National Bureau of Investigation (NBI)

CLIENT STEPS AGENCY ACTIONS FEES TO

BE PAID

PROCESSI

NG TIME

PERSON

RESPONSIBLE

41

1. Fill out application stub

and present requirements

to the Receiving Counter.

1. Receive and verify

request and required

documents.

1.1 Issue order of

payment.

None 2 minutes

Administrative

Aide II

Officer of the Day

GSD

2. Pay the required fees. (To be paid at the

Cashier, Collection Clerk

at the City Treasurer’s

Office)

For:

Local

employm

ent

P20.00

Travel

Abroad

P100.00

Firearms/

Explosive

s

P200.00

Authentic

ation

P20.00

4 minutes

Revenue

Collection Clerk

CTO

3. Submit the original

Official Receipt at the

Receiving Counter

2. Prepare the Mayor’s

Clearance and endorse

to the Office of the

Secretary to The Mayor

for Signature

None 4 minutes

Officer of the Day

Supervising

Administrative

Officer

GSD

4. The Mayor’s Clearance

will be taken to the Office

of the Secretary to The

Mayor for Signature

3. The Office of the

Secretary to the Mayor

shall affix signature at

the Mayor’s Clearance

None 4 minutes Office of the

Secretary to the

Mayor (OSEC)

42

5. Submit the signed

Mayor’s Clearance at the

Receiving Counter for

releasing.

4. Authenticate and

release the Mayor’s

Clearance

None 1 minute

Administrative

Aide II

Officer of the Day

GSD

TOTAL 15

minutes

2 Provision of Various Equipment

Provision of equipment to Residents Individual, Religious Groups and other Organizations such as

Monoblock Chairs, Tables, Sound System and Tents.

Office or Division: Maintenance Division



Who may avail: Residents Individual, Religious Groups and other Organizations


None None


BE PAID

PROCESS

ING TIME

PERSON

RESPONSIBLE

1. Submit letter request to

the Receiving Counter

1. Verify the availability

of the items/equipment

and schedule of event.

1.1 Prepare the Property

Request Form

None 5 minutes

Public Service

Foreman

Officer of the Day

GSD

2. Approve or disapprove

the Property Request

Form

None 2 minutes Administrative

Officer V

GSD

3. Dispensed the delivery

of the requested items/

equipment


Aide III

Officer of the Day

GSD

43

2. Client can follow-up

their letter request via

telephone call at 8288-

8811 local 2211.

4. Respond to their

inquiry diligently and

provide exact details if

request is approved or

dis-approved.

5. Deliver the items/

equipment requested.

None Depende

nt on the

quantity

of the

items/

equipmen

t to be

retrieved

Administrative

Aide I

Officer of the Day

GSD

6. Retrieve the items/

equipment.

None Depende

nt on the

quantity

of the

items/

equipmen

t to be

retrieved

Administrative

Aide I

Officer of the Day

GSD

7. Receive and file

returned Property

Request Form duly

signed by requesting

group or individual.

1 minute

Public Service

Foreman

TOTAL

FEEDBACK AND COMPLAINTS MECHANISMS

How to send a feedback? Answer the client feedback (comments/suggestion) form and

drop it at the designated drop box in front of the General

Services Department

How feedback is

processed?

Every Friday, the Human Resource Management and

Development Office opens the drop box and compiles and

records all feedback submitted.

44

Feedback requiring answers are forwarded to the relevant

offices and they are required to answer within three (3) days

of the receipt of the feedback.

The answer of the office is then relayed to the citizen. For

inquiries and follow-ups, clients may contact the following

telephone number: 8288-8811.

How to file a complaint? Answer the client Complaint (comments/ suggestion) Form

and drop it at the designated drop box in front of the General

Services Department

Complaints can also be filed via telephone. Make sure to

provide the following information: - Name of person being

complained - Incident - Evidence For inquiries and follow-ups,

clients may contact the following telephone number: 8288-

8811

How complaints are

processed?

The Human Resource Management and Development Office

opens the complaints drop box on a weekly basis and

evaluates each complaint.

Upon evaluation, the Human Resource Management and

Development Office shall start the investigation and forward

the complaint to the relevant office for their explanation.

The Human Resource Management and Development Office

will create a report after the investigation and shall submit it to

the Head of Agency for appropriate action.

The Complaints Officer will give the feedback to the client. For

inquiries and follow-ups, clients may contact the following

telephone number: 8288-8811

Contact Information Caloocan City Hall – 8288 - 8811

General Services Department – 5319 - 5050

IAS 8888 – 8288 - 8811 Local 2261/ 0929-1950068

45

CITY HEALTH DEPARTMENT


46

1 Issuance of Medical Certificate

Office or Division: City Health Department


Type of Transaction: G2C – Government to Client

Who may avail: Government Employees, walk-in clients


For government employees test result of the

following:

1. CBC

2. Urinalysis

3. Chest X-ray

4. Drug Test

For walk-in clients test result of the following:

1. Chest X-ray (6 months)

2. Urinalysis (1 month)

3. Fecalysis (1 month)


FEES

TIME

FRAME

PERSON

RESPONSIBLE

1. Present original copies

of requirements and

test results

2. Receive original copies

of requirements and

test results

None 1 minute Midwife III – City

Health

Department

3. Issue Order of

Payment


Health Department

4. Conduct physical

examination,

diagnostic and

treatment

Physician on Duty

– City Health

Department

5. Payment of Fees None 10 minutes Cashier - City

Treasurer’s

Department

47

6. Encode Medical

Certificated


Staff- City Health

Department

7. Release Health

Certificate


Health

Department

TOTAL

2 Laboratory

Office or Division: City Health Department/Public Health Laboratory



G2G – Government to Government



1. Request

2. Specimen


FEES

TIME

FRAME

PERSON

RESPONSIBLE

1A. Receive specimen

referred by the

Employee’s Clinic,

health centers,

government/ private

hospitals and private

practitioners

1B. Issue Order of Payment

None 2 minutes Medical

Technologist on

Duty – Public

Health Laboratory

2. Pay fees based on the

laboratory test requested

Urine – P

30.00

Stool - P

30.00

CBC/Blood

– P 60.00

Sputum

Examinatio

n – Free

Rapid

Dengue

Test - Free

Dependent on

the queuing Cashier – City

Treasurer’s Office

3. Examine urine, stool,

CBC/blood, sputum and

Urine/stool

– 1 hour Medical

Technologists –

48

Rapid Dengue Test

(RDT)

CBC/blood

– 2 hours

Sputum – 3

days

RDT – 1

hour

Public Health

Laboratory

4. Report and record

results

None 2 minutes Medical

Technologists –

Public Health

Laboratory

5. Issue Laboratory

results

None 1 minute Medical

Technologists-

TOTAL

3 Issuance of Sanitary Permit






1. Fully accomplished Application Form with corresponding Statement of Account

2. Official Receipt of Payment based on the

assessment as indicated in the Revenue Code


3. Temporary Sanitary Permit City Health Department

4. Health Certificate of Personnel

5. Other requirements depending on the kind of

business


FEES

TIME

FRAME

PERSON

RESPONSIBLE

1. Present requirements

2. Receive requirements None 5 minutes Officer-of-the-

Day- City Health

Department

3. Process Sanitary

Permit

None 5 minutes

4. Sign Sanitary Permit None 5 minutes City Health Officer

– City Health

Department

49

5. Release Sanitary

Permit

None 2 minutes Officer-of-the-Day

– City Health

Department

TOTAL

4 Issuance of Health Certificate




Who may avail: All


1. 1 x 1 Picture (white background with nameplate)

2. Medical Certificate Employees Clinic – City Health Department


FEES

TIME

FRAME

PERSON

RESPONSIBLE

1. Submit requirements

2. Receive requirements Seminar

Fee for

Food

Handlers –

P20.00

Health

Certificate –

P100.00

1 minute Officer-of-the-Day

– City Health

Department

3. Issue Order of Payment None 30 seconds Officer-of-the-Day

– City Health

Department

4A . Process Health

Certificate

4B. Conduct Food

Handler’s Seminar

25 minutes

Officer-of-the-Day

– City Health

Department

5. Sign Health Certificate

and Food Handler’s

Certificate

5 minutes City Health Officer

– City Health

Department

6. Release Health

Certificate and Food

Handler’s Certificate

None 2 minutes Officer-of-the-Day

– City Health

Department

50

TOTAL

5 Cemetery Services




Who may avail: All



FEES

TIME

FRAME

PERSON

RESPONSIBLE

1. Present requirements

2. Receive documents None 1 minute Administrative

Aide IV- City

Health

Department

3. Issued Order of

Payment

None 1 minute Administrative

Aide IV- City

Health Department

4. Pay required fees Registration

Fee – P

20.00

Burial/

Cremation

– P 100.00

Cemetery

Fee –

P7.50

Entrance

Fee –

P500.00

Embalming

Fee-

P30.00

Transfer

Fee – P

100.00

Exhumation

Fee – P

200.00

2 minutes

51

Reburial

Fee –

P4.50

5. Sign Permit None 1 minute City Health Officer

– City Health

Department

7. Release Permit 3 minutes City Health Officer

– City Health

Department

TOTAL 8 minutes




Box located at the Front Desk or send queries thru

emails.


and records all feedback submitted



Contact Information [email protected] (02) 336 – 5695

(02) 288 – 8811 loc. 2279/ 2280/ 2282/ 2283/ 2284/ 2288


52

CITY ZONING ADMINISTRATION OFFICE


53

1 Land Use Clearance for Residential (1 dwelling) Land Use Clearance is issued to client securing Building Permit for the construction of one dwelling

residential building.

Office or Division: City Zoning Administration Office



Who may avail: All


Lot Plan with vicinity map certified by a Geodetic Engineer (1 photocopy)

Licensed Geodetic Engineer

Transfer Certificate of Title (TCT)/Land Title (1 photocopy)

Register of Deeds

Declaration of Real Property (land area and existing building) (1 photocopy)

Assessor’s Office

Real Property Tax (RPT) receipts for land and building (current) (1 photocopy)


(Land Tax Division)

Barangay Clearance (1 photocopy) Barangay Hall

Architectural Plan/Site Development Plan (1set)

Licensed Architect/Engineer

CLIENT STEPS AGENCY ACTIONS

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Secure application Form

1. Provide client with Application Form and List of Requirements

None 5 minutes Administrative Assistant II/

Officer of the Day

City Zoning Administration Office

54

2. Submit notarized Application Form with complete requirements

2. Receive the notarized Application Form and check for completeness of requirements

None 5 minutes Administrative Assistant II/

Officer of the Day


3. Secure the Order of Payment that will be issued

3. Evaluate the project activity as per conformity to the zoning map 3.3 Issue the Order of Payment

Filing Fee – PHP 250.00

Zoning and Land Use

Verification Fee –

PHP 200.00

Processing Fee –

PHP 3.00/sq. m.

of Total Floor Area

20 minutes Zoning Officers IV/III/

Officer of the Day


4. Pay the required fees at the City Treasurer’s Office by showing the Order of Payment

4. Advice the applicant to give a photocopy of the proof of payment

none 10 minutes Administrative Assistant II/

Officer of the Day


5. Received original Official Receipt and present photocopy to the City Zoning Administration Office

5.Upon receipt of proof of payment Prepare the land use clearance


Officer of the Day


6. 6. Advice the applicant to follow up thru telephone if the Land Use Clearance is ready for release


Officer of the Day


7. 7.Affix the signatures of the following:

none 2 days City Zoning Administrator

and

City Mayor

55

7.1 City Zoning Administrator

7.2 City Mayor

8. Receive approved Land Use Clearance

8.Release approved Land Use Clearance


Officer of the Day


TOTAL 2 Days, 57 Minutes

Land Use Clearance is covered under City Zoning Ordinance No. 0790 series of 2018

2 Land Use Clearance for Residential (more than 1 dwelling), Commercial

building, Institutional Building and Commercial business

Land Use Clearance is issued to client securing Building Permit for the construction of more than

one dwelling residential building, commercial building and Institutional building. Land use

clearance is issued to client securing Business Permit for Commercial business.




Who may avail: All





Register of Deeds


Assessor’s Office



(Land Tax Division)




56


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE




Officer of the Day




2.1 Advice the applicant for the schedule of inspection


Officer of the Day


1. Conduct Site Inspection

3.1 Verify the veracity of documents submitted

3.2 Make inspection report

none 2 days Zoning Inspector II


4.Evaluate the project activity as per conformity to the zoning map

none 15 minutes Zoning Officers IV/III/

Officer of the Day



5.Issue Order of Payment

Residential Commercial:


Zoning and Land Use


PHP 400.00

Processing Fee –


Officer of the Day


57

PHP 5.00/sq. m. of Total Floor Area

Institutional:


Zoning and Land Use


PHP 300.00

Processing Fee –


6.Pay the required fees at the Treasurer’s Office by showing the Order of Payment

6.Advice the applicant to give a photocopy of the proof of payment


Officer of the Day



7.Upon receipt of proof of payment Prepare the land use clearance


Officer of the Day


8.Advice the applicant to follow up thru telephone if the Land Use Clearance is ready for release


Officer of the Day


9. Affix the signatures of the following:


9.2 City Mayor


and

City Mayor

58




Officer of the Day




3 Land Use Clearance for Industrial Building and Industrial Business

Land Use Clearance is issued to client securing Building Permit for the construction of industrial

building. Land Use Clearance is issued to client securing Business Permit for Industrial Business


Classification: Highly Complex


Who may avail: All





Register of Deeds


Assessor’s Office



(Land Tax Division)





FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE




Officer of the Day


59





Officer of the Day







4. Evaluate the project activity as per conformity to the zoning map


Officer of the Day



5. Issue Order of Payment


Zoning and Land Use


PHP 400.00

Processing Fee –



Officer of the Day


6. Pay the required fees at the Treasurer’s Office by showing the Order of Payment



Officer of the Day


60


7. Upon receipt of proof of payment Prepare the land use clearance


Officer of the Day


8. Advice the applicant to follow up thru telephone if the Land Use Clearance is ready for release


Officer of the Day




9.2 City Mayor


and

City Mayor




Officer of the Day




4 Land Use Clearance for Special Use Permit Land Use Clearance is issued to client securing Building Permit for the construction of

telecommunication tower.




Who may avail: All




61


Register of Deeds


Assessor’s Office



(Land Tax Division)

Barangay Resolution (1 photocopy) Barangay Hall

Neighborhood Consent Immediate Neighbors (50 meters radius)

Contract of Lease Lot Owner

NTC Certification National Telecommunication Commission

Height Clearance (ATO) Air Transportation Office

DENR Certificate of non-coverage Department of Environment and Natural Resources

Radiation Evaluation Department of Health

Structural Stability Licensed Structural Engineer

Homeowners Consent Homeowners Association

Undertaking as to Indemnity Applicant




FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE




Officer of the Day






Officer of the Day




62




4. Evaluate the project activity as per conformity to the zoning map


Officer of the Day





Zoning and Land Use


PHP 400.00

Processing Fee –

PHP 20.00/sq.

m. of Total Base


Officer of the Day





Officer of the Day



7. Upon receipt of proof of payment Prepare the land Use Clearance


Officer of the Day


8.Advice the applicant to follow up thru telephone if the Land Use Clearance is ready for release


Officer of the Day


63



9.2 City Mayor


and

City Mayor




Officer of the Day




5 Certificate of Conformance (Residential Building) Certificate of Conformance is issued to client securing Building Permit for the renovation/additional

residential structure.




Who may avail: All


Land Use Clearance of the existing building (1 photocopy)




(Land Tax Division)



Architect/Engineer


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE




Officer of the Day


64





Officer of the Day


3. Conducts site inspection 3.1 Prepare inspection report

none 1 day Zoning Inspector II




Officer of the Day





Zoning and Land Use


PHP 400.00

Processing Fee –

PHP 3.00/sq. m.

of Total Floor Area


Officer of the Day





Officer of the Day


7.Received original Official Receipt and present photocopy to

7. Upon receipt of proof of payment Prepare the


Officer of the Day

65

the City Zoning Administration Office

Certificate of Conformance


8. Affix signature of the City Zoning Administrator

none 5 minutes City Zoning Administrator

9. Received Certificate of Conformance

9. Released Certificate of Conformance


Officer of the Day


TOTAL 2 Days


6 Certificate of Conformance (Commercial Building) Certificate of Conformance is issued to applicant securing Building Permit for the

renovation/additional commercial structure.




Who may avail: All


Land Use Clearance of the existing building (1 photocopy)




(Land Tax Division)



Architect/Engineer


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE




Officer of the Day


66




none 5 minutes Zoning Officers Administrative Assistant II/

Officer of the Day


3. Conducts site inspection 3.1 Prepare inspection report

none 1 day Zoning Inspector II




Officer of the Day





Zoning and Land Use


PHP 400.00

Processing Fee –



Officer of the Day





Officer of the Day


7.Received original Official Receipt and

7. Upon receipt of proof of


Officer of the Day

67

present photocopy to the City Zoning Administration Office

payment Prepare the Certificate of Conformance


8. Affix signature of the City Zoning Administrator

none 5 minutes City Zoning Administrator

9. Received Certificate of Conformance

9. Released Certificate of Conformance


Officer of the Day


TOTAL 2 Days

7 Zoning Certification Zoning Certification is issued to clients who want to know the Zoning Classification of their property




Who may avail: All


Letter Request (state the purpose) Client




Register of Deeds

Declaration of Real Property (land area) (1 photocopy)

Assessor’s Office


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Secure list of requirements

1. Provide client with List of Requirements


Officer of the Day


68

2. Submit complete requirements

2. Check for the completeness of requirements


Officer of the Day



3. Issue the Order of Payment

PHP 200/

lot

5 minutes Administrative Assistant II/

Officer of the Day





Officer of the Day


4. Verify the Land Use of the subject area as per Official Zoning Map


Officer of the Day



5.Upon receipt of proof of payment Prepare the Zoning Certification


Officer of the Day


6. Affix the signature of the City Zoning Administrator


Officer of the Day


7. Receive Zoning Certification

7. Release Zoning Certification


Officer of the Day


TOTAL 1 Hour



How to send a feedback Accomplish the Feedback Form available in the office and drop in the designated Comment and Suggestion Box located

69

at the Front Desk or send queries through any of the following form of correspondence:

Email Address: [email protected]

Telephone Numbers: 5336-5563

8288-8811 loc. 2243

How feedback is processed



Contact Information


70

CIVIL REGISTRY DEPARTMENT


71

1 Registration of Newborns Registration of birth certificates of infants from the time of birth to 30 days.

Office or Division: Civil Registry Department


Type of

Transaction:

G2C-Government to Citizen / G2G-Government to Government

Who may avail: • Parents of Newborns, Guardians, Relatives of Newborns

• Attendants at Birth (Midwife, Physician, Nurse)

• Administrators of hospitals, Clinics or similar institutions (attendants at

birth certifying on facts of birth)


Accomplished Certificate of Live Birth, with

signature of the attendant at birth (Municipal

Form 102)

Hospitals / Attendant at birth

Signature of parents, affidavit to use the

surname of father, if parents are not married

Civil Registry Department / Hospitals /

Attendant at birth

Marriage Certificate of parents, if married Civil Registry where marriage took place

Acknowledgement of father Civil Registry Department / Hospitals /

Attendant at birth


FEES

TIME

FRAME

PERSON

RESPONSIBLE

1. Submit the

Certificate of Live

Birth (Municipal Form

102) Registration of

Newborns

1. Review upon receipt

entries in the Certificate of

Live Birth (Municipal Form

102)

None

10

minutes

Administrative

Aide IV

CRD

2. Affix signature of

authorized officers None 5 minutes

Administrative

Aide IV

Registration

Officer IV/

Registration

Officer III and City

Government Dept.

Head II

CRD

72

3. Assign Registry Number

None 5 minutes

Administrative

Aide IV

CRD

4. Log in the Registry Book

None 3 minutes

Administrative

Aide IV

CRD

2. Receive duly

registered birth

certificate

5. Release documents None 2 minutes

Administrative

Aide IV

CRD

TOTAL 25

minutes

2 Delayed Registration of Birth / Out of Town Reporting Birth Registration of

Birth

Registration of birth beyond the reglementary period and registration of birth born in Caloocan but

residing outside Caloocan at the time of registration.



Type of Transaction: G2C-Government to Citizen / G2G-Government to Government

Who may avail: • Persons 18 years of age and above

• Either or both parents of minor child to registrar the birth

certification document

• Physicians, nurses, midwives or attendants at birth


Baptismal Certificate Churches / Religious Institution

Department of Education (DepEd) - Form 137

(Student’s Permanent Record) Schools / Division Office of DepEd

Voter’s Certificate Comelec

Certificate of Marriage, (if married) Philippine Statistics Authority (PSA) / Local

Civil Registry Office

Marriage Certificate of Parents Philippine Statistics Authority (PSA) / Local

Civil Registry Office

National Bureau of Investigation (NBI) NBI Branches Nationwide

73

Clearance

Others documents showing the facts of birth of

a person Government or Private Institution


FEES

TIME

FRAME PERSON

RESPONSIBLE

1. Get the requirements for

delayed registration of

birth certificate / out-of-

town registration of birth s

1. Interview applicant

as to status cause of

delayed. None

15

minutes

Assist.

Registration

Officer /

Registration

Officer III

CRD

2. Submit all the

requirements at Counter 1

At least two documentary

evidences showing the

following information:

• name of the child

• date and place of birth

• name of mother and

father

• if acknowledged, status

of child

If married, Marriage

Certificate of parents. If not

married, Affidavit to use

the surname of the father,

Affidavit of

acknowledgement


entries in the birth

certificate and the

requirements submitted

2.1 Prepare birth

certificate.

2.2 Posting of Birth

Certificate and

documentary

requirements in a

conspicuous place at the

Civil Registry

Department for ten (10)

days.

For more

than one

month to

one year

Php190.0

0

10

minutes

10

minutes

10 days

Assistant

Registration

Officer /

Registration

Officer III

CRD

3. Affix signature of


Registration

Officer III /

Registration

Officer IV / City

Government Dept.

Head II

CRD

4. Assign Registry

Number None 5 minutes Assistant

Registration

Officer

74

CRD

5. Log in the Registry

Book None 3 minutes

Assistant

Registration

Officer

CRD

3. Receive duly registered

birth certificate 6. Release documents None 2 minutes

Assistant

Registration

Officer

CRD

TOTAL

10 Days,

50

Minutes

3 Application for Marriage License

For applicants intending to marry, they are to secure a Marriage License in accordance with

Law and upon Compliance of requirements, before their marriage is solemnized.



Type of

Transaction:

G2C-Government to Citizen

Who may avail: Persons intending to marry (at least 18 years of age) or our wherein one

of the contracting parties is a resident of the city where the license is to

be issued


Birth Certificate Civil Registry Department where birth

certificate was registered / Philippine Statistics

Authority (PSA)

• For applicants 18 - 21 years old - consent in

writing of either parent or guardian

• For applicants 21 - 24 years old - advice of

intended marriage of either parent or

guardian

Client

Proof of residence (one of the contracting

parties must be a resident of Caloocan City)

Any public document showing residence of

parties (Barangay / COMELEC / BIR /NBI).

75

Proof of termination of marriage (death

certificate or decree of annulment), if there was

any previous marriage.

Local Civil Registry Office of City or

Municipality where death occurred / Regional

Trial Court that declared the marriage void or

annulled.


FEES

TIME

FRAME

PERSON

RESPONSIBLE


Marriage License

1. Provide clients with

Application Form None 5 minutes

Administrative Aide

I

− CRD

2. Submit all the

requirements at counter 3

2. Receive accomplished

Application Form and

supporting documentary

requirements

None 10 minutes

Administrative Aide

I

− CRD

4. Posting of submitted

documentary

requirements in a

conspicuous place at the

Civil Registry Department

for ten days.

None 10 days

Administrative Aide

I

− CRD

3. Proceed to

CITY HEALTH

DEPARTMENT

5. Advice applicant to

proceed to the CITY

HEALTH DEPARTMENT

for the Family Planning

Seminar or Marriage

Counseling scheduled on

the following days:

North Caloocan every

Monday, Wednesday &

Friday

South Caloocan

every Tuesday &

Thursday

Seminar

Fee

Php 50.00

3 hours

Midwife IV

City Health

Department

Administrative Aide

I

− CRD

6. Signature of authorized

officers None 5 minutes

City Government

Dept. Head II /

Registration Officer

IV / Registration III

− CRD

76

7. Assign Registry

Number None 5 minutes

Administrative Aide

I

− CRD

4. Submit to Civil Registry

Department Certificate of

Pre-Marriage Counseling

(Family Planning Seminar)

8. Log In the Registry

Book None 3 minutes

Midwife IV

City Health Dept.

Administrative Aide

I

− CRD

5. Receive Marriage

License

9. Issue Marriage License

to applicants None 2 minutes

Administrative Aide

I

− CRD


Marriage License

1. Provide clients with

Application Form None 5 minutes

Administrative Aide

I

− CRD

2. Submit all the

requirements at counter 3



supporting documentary

requirements

None 10 minutes

Administrative Aide

I

− CRD

TOTAL

10 days, 3

hours and

50 minutes

4 Registration of Marriage Certificate

Registration in accordance with Laws, Marriage Certificate of Contracting Parties in order to

produce civil effect.



Type of Transaction: G2C-Government to Citizen / G2G-Government to Government

Who may avail: • Solemnizing officers who solemnized the marriage

• Contracting parties, in case of inability of the solemnizing officer

• Any person duly authorized by the solemnizing officer /

contracting parties


77

Duly accomplished and signed Certificate of

Marriage

Marriages with exceptional characters,

affidavit of solemnizing officer on such facts/

details


BE PAID

PROCESSI

NG TIME

PERSON

RESPONSIBLE

1. Submit the Certificate of

Marriage (Municipal Form

97) Registration of Marriage


entries in the Certificate of


97)

None 5 minutes

Administrative

Aide II

CRD

2. Issue Order of Payment.

• Advice client to pay

required amount of fees

at the CASHIER, CITY

TREASURY

DEPARTMENT

Php

110.00 10 minutes

Administrative

Aide II

CRD

3. Signature of authorized

officers None 5 minutes

City Government

Dept. Head II /

Registration

Officer IV /

Registration III /

Assistant

Registration

Officer /

Administrative

Aide IV

CRD

3. Assign Registry Number

none 5 minutes

Administrative

Aide II

CRD

4. Log in the Registry Book

none 3 minutes

Administrative

Aide II

CRD


marriage certificate 5. Releasing of documents. none 2 minutes

Administrative

Aide II

CRD

TOTAL 30 minutes

78

5 Delayed Registration of Marriage Certificate

Registration of Marriage Certificate that were not registered within the reglementary period.



Type of Transaction: G2C - Government to Citizen / G2G - Government to Government / G2B -

Government to Business

Who may avail: • Solemnizing Officers who solemnized the marriage

• Contracting parties, in case of inability of the solemnizing officer


• Original/ duplicate copy of the Certificate of

Marriage Office of Solemnizing Officers

• Certification that the Marriage Certificate has

not been previously registered PSA - for Certification of No Marriage and

Local Civil Registry Office

• Affidavit of Solemnizing Officer or person

registering the marriage certificate stating the

facts of marriage and reason for the delay in

registration

Person with Authority to Administer Oath under

the law / Notarial Offices


FEES

TIME

FRAME

PERSON

RESPONSIBLE



97) Registration of

Marriage


entries in the Certificate

of Marriage (Municipal

Form 97)

None

5 minutes Administrative

Aide II

CRD

79

2. Issue Order of

Payment.

Delayed Registration

Fee

− Less than one year

− More than one year


required amount of

fees at the CASHIER,

CITY TREASURY

DEPARTMENT

Php

210.00

Php

310.00

10

minutes

Administrative

Aide II

CRD

3. Signature of

authorized officers


Dept. Head II /

Registration

Officer IV /

Registration III /

Assistant

Registration

Officer /

Administrative

Aide IV

CRD

3. Assign Registry

Number


Aide II

CRD

4. Log In the Registry

Book


Aide II

CRD


marriage certificate

5. Releasing of

documents.


Aide II

CRD

TOTAL None 30

minutes

80

6 Registration of Death Certificate

Registration of Death Certificates of Deceased persons as a notice of the termination of life

of a person.



Type of Transaction: G2C - Government to Citizen / G2G - Government to Government / G2B -

Government to Business

Who may avail: • Attendants at death, physicians or hospital administrators responsible

to report death

• Relatives of deceased

• Drivers, ship captains, pilots, if death occurs in a vehicle, vessel or

airplane


Duly accomplished Certificate of Death Offices of attendant at death, relatives of deceased

and funeral establishments

Evaluation signed by the City Health Officer City Health Office

Certification and signature of embalmer Funeral Establishments


FEES

TIME

FRAME

PERSON

RESPONSIBLE


Death (Municipal Form

103) Registration of Death

Certificate



of Death (Municipal Form

103)

None

10

minutes

Administrative

Aide II

CRD

2. Signature of

authorized officers


Aide II

CRD

3. Assign Registry

Number


Dept. Head II /

Registration

Officer IV /

Registration III /

Assistant Reg.

Officer /

Administrative

Aide IV

CRD

81


Book


Aide II

CRD


death certificate

5. Releasing of

documents.


Aide II

CRD

TOTAL None 25

minutes

7 Delayed Registration of Death Certificate

Registration of Death Certificate that were not registered within the reglementary period.



Type of

Transaction:

G2C - Government to Citizen / G2G - Government to Government / G2B

- Government to Business

Who may avail: • Attendants at death, physicians or hospital administrators responsible

to report death

• Relatives of deceased

• Drivers, ship captains, pilots, if death occurs in a vehicle, vessel or

airplane


• Original/ duplicate copy of the Certificate of

Death Hospitals / Funeral Establishments

• Certification that the Death Certificate has not

been previously registered PSA - for Certification of No Record

• Affidavit of person registering the death

certificate stating the facts of death and

reason for the delay in registration

Relatives of the Deceased


FEES

TIME

FRAME

PERSON

RESPONSIBLE


Death (Municipal Form

103) Registration of Death

Certificate



of Death (Municipal Form

103)

None 5 minutes

Administrative

Aide II

CRD

82

2. Issue Order of

Payment.

Delayed Registration

Fee

− Less than one year

− More than one year


required amount of


CITY TREASURY

DEPARTMENT

Php

100.00

Php

200.00

10

minutes

Administrative

Aide II

CRD

3. Signature of


City Government

Dept. Head II /

Registration

Officer IV /

Registration III /

Assistant Reg.

Officer

/Administrative

Aide IV

CRD

3. Assign Registry

Number None 5 minutes

Administrative

Aide II

CRD


Book None 3 minutes

Administrative

Aide II

CRD


death certificate

5. Releasing of

documents. None 2 minutes

Administrative

Aide II

CRD

TOTAL 30

minutes

83

8 Correction of clerical error in civil registry documents/ change of first name/

gender/ day and month of birth (implementation of republic act 9048 / 10172)

Correction of Clerical Errors and Change of First Name in the Civil Registry Documents



Type of Transaction: G2C - Government to Citizen / G2G - Government to Government

Who may avail: • Owner of document or any person having direct interest in the

correction of clerical error/ change of first name/ day and month of

birth in the civil registry document

• Any other person duly authorized by law or by the owner of the

documents


Philippine Statistics Authority (PSA) and

Certified True Copy of document sought to be

corrected

PSA and Local Civil Registry Office

At least two documents showing the correct

entry

Government Office that issues public document

of applicant

Publication, posting requirements in

accordance with the law Newspaper of general circulation

Medical examination (for correction of gender

by any government physician) Government Physician

Medical Records (for Date and Month of Birth) Government / Private Physician

National Bureau of Investigation (NBI)

Clearance, Police Clearance, Certificate of

Employment/ Affidavit of Non-employment, if

not employed (for change of first name/

gender/ day and month of birth

NBI Offices / PNP Offices (where the owner of

the document is residing) / Offices of

Employers

Earliest school record, baptismal certificate,

medical records (for correction of gender/ day

and month of birth)

Offices of corresponding source documents

Personal appearance of the owner of the

document (for correction of gender)


FEES

TIME

FRAME

PERSON

RESPONSIBLE

84


correction of clerical error

of Birth Certificate,

Marriage and Death

Certificate.

1.Interview applicant None 10

minutes

Assistant

Registration

Officer /

Administrative

Aide

II/Administrative

Aide I

CRD

2. Summit all the

requirements at Counter 6

At least all documents are

original.

2. Receive and

evaluate submitted

documents

None 10

minutes

Assistant

Registration

Officer /

Administrative

Aide II

CRD

3. Issue Order of

Payment:

− Correction of Clerical

Error

− Change of First

Name

− Correction of gender /

Day and Month of

Birth


required amount of


CITY TREASURY

DEPARTMENT

1,000.00

3,000.00

3,000.00

10

minutes

Assistant

Registration

Officer /

Administrative

Aide II

CRD

4. Advise client of the

following:

− Ten days for

posting

− 15 days for

publication

− Five days for

decision of LCR that

will be forwarded to

PSA

− Affirmation of PSA

City Government

Dept. Head II /

Assistant

Registration

Officer /

Administrative

Aide II

CRD

85

TOTAL As per king

of service

needed

30 Minutes

9 Registration of Court Decrees/ Other Status of Persons Implementation of Decision of Courts relative to Status of persons and annotation of the

corresponding Civil Registry document



Type of Transaction: G2C - Government to Citizen / G2G - Government to Government

Who may avail: • Successful petitioners / party – plaintiffs in special proceedings

in court regarding status of persons

• Counsel of successful petitioners

• Any person having interest to register a public document,

affidavit or government- issued paper relative to status of

persons


Original and Certified True Copy of Court

Decision Court of Jurisdictions

Original and Certified True Copy of Certificate

of Finality/ Certificate of Authentication by

Clerks of Court Court of Jurisdictions

Original and Certified True Copy of Certificate of

Registration of Court Decree by the Local Civil

Registrar of the city/ municipality where the

decision was promulgated

Civil Registry Office issuing the Certification of

Registrations

Affidavit, public document or government -

issued paper that is being sought to be

registered

Identification papers/ supporting documents


FEES

TIME

FRAME

PERSON

RESPONSIBLE

1. Submit the Court Decree,

Certificate of Finality and

1. Receive Court Decree,

Certificate of Finality and NONE 10 Minutes

Registration

Officer III /

86

other documentary

requirements

other documentary

requirements

Registration

Officer IV / City

Government Dept.

Head II

CRD


• Election of Citizenship

• Decree of Adoption

• Decree of Foreign Adoption

• Naturalization

• Legal Separation

• Annotation of Marriage

Certificate on subsequent

foreign divorce

• Annulment of marriage

• Legitimation

• Emancipation of Minors

• Judicial Recognition/

Acknowledgement

• Paternity and foliation

• Guardianship

• Aliases

• Repatriation

• Judicial order for correction of

entry / change of name in

courts

• Deed of Acknowledgement

• Supplemental Report

• Renunciation of citizenship

• Presumption of death

• Foundling/ abandoned child

• Out-of-town registration/

Endorsement

• Muslim conversation

• Other Legal Documents

Advice client to pay

required amount of fees

300.00

100.00

300.00

500.00

200.00

300.00

300.00

50.00

50.00

100.00

100.00

100.00

100.00

300.00

200.00

100.00

100.00

400.00

400.00

100.00

15 Minutes

Administrative

Aide II

Registration

Officer IV

CRD

87

at the CASHIER, CITY

TREASURY

DEPARTMENT

100.00

100.00

100.00

3. Receive proof of

payment (Official Receipt

with photocopy)

None 2 minutes

Administrative

Aide II

CRD

For decisions promulgated

in the city:

• Issue Certificate of

Registration of Court

Decree

For decisions promulgated

outside the city:

• Verify in court the

authenticity of the Court

Decree/ Certificate of

Finality

None 15 minutes

Administrative

Aide II

CRD

4. After the court

verification, annotate Civil

Registry document pursuant

of the decision.

• Inform client on the

annotation/ remarks

regarding registration of

document.

• Certify copy of annotated

document

None 15

minutes

88

2. Receive the documents

with annotated.

5. Issue copy of annotated

document to client.

• Advice client to submit

one copy of Certificate of

Registration to the

Philippine Statistics

Authority (PSA

None 3 minutes

Administrative

Aide II

CRD

TOTAL None 1 hour


How to send a feedback Through a suggestion box that is conspicuously placed in the

Civil Registry Department, clients can write their issues and

concerns on how they were served in the Department. They

can also call the Office Hotline 2888811 - loc. 2240 & 2249

and their complaints to the Department Head.

How feedback is

processed

The feedback/suggestion/letter dropped in the suggestion box

as well as phone in complaints are answered by the

Department Head.

How to file a complaint A complaint is filed before the Department Head or the Local

Chief Executive thru the Human Resources Management

Office and the complaint letter is endorsed to the Department

concerned for reply.

How complaints are

processed

The complaint is verified or investigated for merit. The issue

or person being complained of is made to answer in writing

about his explanation. The Department Head informs the

complainant of the explanation of the party being complained

of.

Contact Information 288-8811 loc. 2240/2249 or email at

[email protected]

89

OFFICE OF THE CITY BUILDING OFFICIAL


90

1 Building Permit Service Information: For the construction of new Building / Structure.

Office or Division: Building Permit Processing and Inspection Division


Type of Transaction:

G2C- Government to Citizen

Who may avail: Residents of Caloocan


1. Accomplished Application Form signed by the owner, sealed and signed by architect/ civil engineer/ sanitary engineer in charge of the construction

Office of the City Building Official- Receiving Officer.

2. Lot plan (Blueprint 17” X 21”)

Private Geodetic Engineer

3. Homeowners Association Clearance, if necessary

Respective Homeowners Office.

4. Transfer Certificate of Title (TCT) Certified. (1 copy)

Registry of Deeds

5. Tax Declaration (photocopy)

Assessor’s Office.

6. Tax Receipt (photocopy)


7. Contract of lease ( if the property is not owned by the applicant)

Applicant

8. Barangay Clearance for Building permit ( 1 copy)

Barangay Office.

9. Building Plans signed and sealed by Architect/ Civil engineer/ Sanitary engineer (five sets)

Private Professionals

10. Photocopy of Philippine Regulatory Commission (PRC) I.D. and Professional Tax Receipt (PTR) of signing architect/ engineer in


91

charge, with three specimen signatures (1 copy)

11. Bill of materials (two sets)


12. Specifications (two sets)


13. Scope of work (two sets)


14. Structural Computation- two-storey and above (two sets)


15. Soil Boring Test- three-storey and above (two sets)


16. Logbook ( 1 pcs.)

Applicant

17. Locational Clearance (1 copy)

Office of Land Use and Zoning Administration

18. Fire Safety Evaluation Clearance (1 copy)

Bureau of Fire Protection

19. DOLE Clearance (1 copy)

Department of Labor and Employment

20. Site Picture (1 copy-5r) Applicant


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1.Submit Documents with complete requirements;

Receive Documents Once with complete requirements;

None 15 Minutes

Engineer II (South) / Engineering Assistant (North)

2.None

Conduct Site Inspection and Submit Report.

None 4 Hrs. SOUTH Engineering Assistant Engineer II

Const. Maintenance Capatas

NORTH

Building Inspector

Engineer I

Const. Maintenance Capatas

3. For payment of government fees.

Process/ Review application by Line and Grade, Architectural,

Base on the National Building Code and

4 hrs. Line & Grade: Engineer II (South) Building Inspector (North)

92

2 Repair Permit Service Information: For Buildings / Dwellings / Structures that requires a partial fixing and

mending.







Structural and Plumbing then prepare Order of Payment; Once Paid, conduct Final evaluation by Chief Processing, Enforcement and Final Evaluator.

City ordinances .

Architectural:

Architect III (North & South) Structural & Plumbing: Engineer II (North & South) Assessment: Const. Maintenance Capatas (South) Building Inspector (North) Chief Processing: Engineer III (South) Engineer IV (North) Chief Enforcement Engineer III (South) Engineer IV (North) Final Evaluator Engineer II

4. Receive Permit Issuance of Permit by the Building then record and release.

None 10 Minutes OIC- Building Official CGAD II

TOTAL 1 Day, 25 minutes

93


Office of the City Building Official – Receiving Officer

2. Transfer Certificate of Title (TCT) – Certified Registry of Deeds – Caloocan City



4.Tax Receipt (photocopy) latest Assessor’s Office.

5.Contract of lease ( if the property is not owned by the applicant)

Applicant

6. Barangay Clearance for Repair permit

Barangay Office

7.Photocopy of PRC I.D. and PTR receipts of signing architect/ engineer in charge


8.Bill of materials (two sets) Private Professionals

9. Previously issued Bldg. Permit and Cert. of Occupancy

Applicant



FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Clients Must Submit All Requirements


None 10 Minutes


2.None Conduct Site Inspection and Submit Report.


Const. Maintenance Capataz

NORTH

Building Inspector

Engineer I



then prepare Order of Payment; Once Paid, conduct Final evaluation by Chief Processing, Enforcement and Final Evaluator.

Base on the National Building Code and City ordinances

4 hrs. Line & Grade: Engineer II (South) Building Inspector (North) Architectural: Architect III (North & South) Structural & Plumbing: Engineer II (North & South)

94

Assessment: Const. Maintenance Capataz (South) Building Inspector (North) Chief Processing: Engineer III (South) Engineer IV (North) Chief Enforcement Engineer III (South) Engineer IV (North) Final Evaluator Engineer II

4. Receive Permit Issuance of Permit by the by the City Building Official then record and release.

None 10 Minutes

OIC- Building Official CGAD II

TOTAL 1 day , 20 minutes

3 Demolition Permit Service Information: For existing Building / Structure / Dwelling that is subject for demolition.









2. Transfer Certificate of Title (TCT) – Certified Registry of Deeds – Caloocan City



95

4.Tax Receipt (photocopy) latest Assessor’s Office.


Applicant

6. Barangay Clearance for Demolition Permit

Barangay Office

7.Photocopy of PRC I.D. and PTR receipts of signing architect/ engineer in charge


8.Demolition Methodology (two sets) Private Professionals

9. Previously issued Bldg. Permit and Cert. of Occupancy

Applicant



FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE



None 10 Minutes

Engineer II (South) Engineering Asst. (North)




NORTH

Building Inspector

Engineer I





4 hrs. Line & Grade: Engineer II (South) Building Inspector (North) Architectural:

Architect III (North & South) Structural & Sanitary/Plumbing: Engineer II (North & South)

96

Assessment: Const. Maintenance Capatas (South) Building Inspector (North) Chief Processing: Engineer III (South) Engineer IV (North) Chief Enforcement Engineer III (South) Engineer IV (North) Final Evaluator Engineer II

4. Receive Permit Issuance of Permit by the by the City Building Official then record and release.

None 10 Minutes



4 Occupancy Certificate Service Information: For Buildings / Dwellings / Structures upon construction completion and prior

to human occupancy.









97

2. Approved Building Permit Plans (1 set – Original or Photocopy)

Applicant / Owner’s Copy

3. Building Permit with Official Receipt (1 set – Photocopy)

Applicant

4.Sanitary & Plumbing Permit with Official Receipt (1 set – Photocopy)

Applicant

5. Electrical Permit with Official Receipt (1 set – Photocopy)

Applicant

6. Mechanical Permit with Official Receipt (1 set – Photocopy) if applicable

Applicant

7.Electronic Permit with Official Receipt (1 set – Photocopy) if applicable

Applicant

8.Locational Clearance with Official Receipt (1 set – Photocopy)

Office of Land Use and Zoning Administration



FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE



None 10 Minutes





NORTH

Building Inspector

Engineer I





4 hrs. Line & Grade: Engineer II (South) Building Inspector (North) Architectural: Architect III (North & South) Structural & Sanitary/Plumbing:

98

Engineer II(North & South) Assessment: Const. Maintenance Capataz (South) Building Inspector (North) Chief Processing: Engineer III (South) Engineer IV (North) Chief Enforcement Engineer III (South) Engineer IV (North) Final Evaluator Engineer II

4. Receive Certificate Issuance of Certificate by the by the City Building Official then record and release.

None 10 Minutes



5 Mechanical Permit

Service Information: For Buildings / Dwellings / Structures that contain of Air-Conditioning Units

with maximum of 2hp capacity and Generator with maximum of 5hp capacity.

Office or Division: Mechanical Permit Processing and Inspection Division




Who may avail: Entities doing Business in Caloocan City


1. Accomplished Application Form signed by the owner, sealed and signed by architect/ civil engineer in charge of the construction


2.Approved Building Permit – 1 set Photocopy Applicant

3. Mechanical Plans signed and sealed by Mechnical Engineer (20x30 Blueprint - 3 sets)


4. Bill of Materials Signed & Sealed – 2 sets Private Professionals

99

5.Structural Analysis Signed & Sealed – 2 sets Private Professional

6. Photocopy of Philippine Regulatory Commission (PRC) I.D. and Professional Tax Receipt (PTR) of signing architect/ engineer in charge, with three specimen signatures (1 copy)



FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE



None 10 Minutes


2. For payment of government fees

Conduct Site Inspection and Submit Report. And Issue Order of Payment.

None 4 Hrs. SOUTH & NORTH Building Inspector Assessment: Const. Maintenance Capataz

3. None Process/ Review application Once Paid, conduct Final evaluation.


4 hrs. Engineer III Engineer II

4. Receive Certificate Issuance of Permit by the by the City Building Official then record and release.

None 10 Minutes

CGAD II


6 Signage Permit Service Information: For Illuminated / Painted Signboard with maximum of 2x2 sqm.

Office or Division: Signage Permit Processing and Inspection Division




Who may avail: Entities doing Business in Caloocan City


100



2. Signage Plans signed and sealed by Architect/ Civil Engineer (A3 Paper - 2 sets)



4.Structural Analysis Signed & Sealed – 2 sets Private Professional Civil / Structural Engineer

5. Photocopy of Philippine Regulatory Commission (PRC) I.D. and Professional Tax Receipt (PTR) of signing architect/ engineer in charge, with three specimen signatures (1 copy)


6. Business Permit – 1 set Photocopy Applicant

7. Barangay Clearance for Signage Permit ( 1 copy)

Barangay Office

8. Contract of lease ( if the property is not owned by the applicant)

Applicant


AGENCY ACTIONS

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

CLIENT STEPS



None 10 Minutes




None 4 Hrs. SOUTH & NORTH Admin Aide IV Assessment: Const. Maintenance Capataz

101



4 hrs. Engineer III Engineer II


None 10 Minutes

CGAD II


7 Electrical Permit Service Information: For Residential dwellings single phase service entrance.

Office or Division: Electrical Permit Processing and Inspection Division




Who may avail: Residence & Entities doing Business in Caloocan City




2. Transfer Certificate of Title (TCT) – Certified Registry of Deeds


Applicant – Lot Owner

4. Tax Declaration (Photocopy) Assessor’s Office

5. Tax Receipt (Photocopy) Assessor’s Office

6. Electrical Plans signed and sealed by Electrical Engineer (20x30 Blueprints - 3 sets)



8.Electrical Design Analysis Signed & Sealed – 2 sets

Private Professional Electrical Engineer

9. Photocopy of Philippine Regulatory Commission (PRC) I.D. and Professional Tax


102

Receipt (PTR) of signing architect/ engineer in charge, with three specimen signatures (1 copy)

10. Approved Building Permit – 1 set Photocopy

Applicant

11. Barangay Clearance for Electrical Permit ( 1 copy)

Barangay Office


13. Yellow Card Application Meralco


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE



None 10 Minutes




None 4 Hrs. SOUTH & NORTH Electrical Inspector Engineer II Assessment: Electrical Inspector



4 hrs. Engineer II Engineer II


None 10 Minutes

CGAD II


103


How to send a feedback Answer the client feedback form and drop it at the designate drp box in front of the Building Official’s office.

Contact Info. 8288-88-11 loc 2235/2200 [email protected]

How feedback is processed The Human Resource and Development office opens the drop box and compiles and records all feedback submitted

Feedback requiring answers are forwarded to the relevant offices and they are required to answer within three (3) days of the receipt of the feedback.

The answer of the office is then relayed to the citizen.

For Inquiries and follow-ups, clients may contact the following telephone number 8288-88-11 loc 2235/2300.

How to file a complaint Fill up the Client Complaint Form and drop it at the designated drop box in front of the City Building Official’s Office.

Complaints can also be files via telephone. Make sure to provide the following information:

- Name of the Person being complained

- Location

- Incident


-

How complaints are processed?

The Human Resource and Development office opens the drop box and compiles and records all complaints submitted



104


Contact Information 8288-88-11 loc. 2235/2300 [email protected]

105

PEOPLE’S LAW ENFORCEMENT BOARD


106

1 Citizen’s Complaint

Office or Division: PEOPLE’S LAW ENFORCEMENT BOARD (PLEB)


Type of Transaction: G2C – Government to citizen

Who may avail: All


1. Complaint Sheet PLEB

2. Certificate of Non-forum Shopping PLEB

3. Complaint Affidavit Client


FEES

TIME

FRAME

PERSON

RESPONSIBLE

1. Secure complaint sheet

and certificate of non-forum

shopping form

1. Provide complaint

sheet and certificate of

non-forum shopping form

None 1 minute Administrative Aide

VI – PLEB

Administrative Aide

III - PLEB

2. Fill-up complaint sheet

and certificate of non-forum

shopping form

2. Wait for the filled-up

required forms.

None 2 minutes Administrative Aide

VI – PLEB

Administrative Aide

III - PLEB


documents and

corresponding complaint

affidavit



completeness

3.1 Determination/

evaluation of jurisdiction

3.2 Determination/

evaluation of probable

cause or cause of action

3.3 Docketing/

recording/filing

None 1 day

Chief of Office –

PLEB

Administrative Aide

VI – PLEB

Administrative Aide

III - PLEB

4. Wait for the issuance of

subpoena/notice of hearing 4. Issuance of summons

to the respondent PNP

personnel

4.1 Issuance of

subpoena/notice of

hearing for both parties

None 3 days Administrative Aide

VI – PLEB

Administrative Aide

III – PLEB

Administrative Aide

I - PLEB

5. Attendance to the

hearing of the case

5.Adjudication process None 15 days

(paused-

clock)

Members of the

Board, District I

107

(Complainant/s and

respondent/s)

and District II -

PLEB

6. Submission of

corresponding position

papers for both parties

6.Receive the required

documents

6.1 Decision/resolution

writing

None 30 days

(paused-

clock)

Members of the

Board, District I

and District II –

PLEB

Administrative Aide

VI - PLEB

7. Wait for the issuance of

the decision/resolution

7. Releasing/serving of

decision/resolution

None 10 days Administrative Aide

VI – PLEB

Administrative Aide

III - PLEB

TOTAL No fees

required

*60 days

*Pursuant to Republic Act No. 6975 as amended by by Republic Act No. 8551 and NAPOLCOM Memorandum Circular No.2016-

002.

2 Issuance of PLEB Clearance/ Certification

Office or Division: PEOPLE’S LAW ENFORCEMENT BOARD (PLEB)


Type of Transaction: G2C – Government to Government

Who may avail: PNP Personnel


1. PNP ID PLEB


3. Documentary Stamp City Treasurer’s Office

4. 1’x1’ ID picture Client

5. Order of Payment PLEB



FEES

TIME

FRAME

PERSON

RESPONSIBLE




*Make sure to secure the

Order of Payment that will be

issued



completeness

None 1 minute Administrative Aide

VI – PLEB

Administrative Aide

III - PLEB

108

2. Pay the required fees at the

City Treasurer’s Office by

showing the Order of

Payment. *Make sure to

secure Official Receipt that

will be issued upon payment

2. Issue the Order of

Payment if all required

documents were given

P20.00 4 minutes Administrative Aide

III - PLEB

3. Return to the PLEB’s Office

for the processing and release

of PLEB Clearance or

Certification

3.1 Sign in the Client Log

Book for proof receipt

3. Start processing the

request

3.1 Check the Official

Receipt

3.2 Issue the PLEB

Clearance or Certification to

the client

3.3 Record in Client Log

Book as proof of issuance

None 5 minutes Chief of Office –

PLEB

Administrative Aide

VI – PLEB

Administrative Aide

III - PLEB

TOTAL P20.00 10 minutes







How to file a complaint Answer the client Complaint Form and drop it at the

designated drop box.



288-8811 loc. 2244

310-2330


109

PUBLIC SAFETY AND TRAFFIC MANAGEMENT

DEPARTMENT


110

1 Redemption of Apprehended Licenses

Office or Division: Traffic Adjudication Division



Who may avail: All


1. Unified Ordinance Violation Receipt (UOVR) Client


FEES

TIME

FRAME

PERSON

RESPONSIBLE

1.Receive apprehended

licenses and UOVRs for

transmittal

None Within 24

hours Traffic Aide –

PSTMD

2. Record and encode

apprehensions in the

computer database

None Administrative Aide

III - PSTMD

3A. Present OVR 3A. Issue Order of

Payment on violations

and fines incurred

Depends

on the

type of

violation

5 minutes Administrative Aide

III – PSTMD

Traffic Officer -

PSTMD

3B. Payment of fees Cashier – City


3B. Refer to the

Adjudication Board for

complaints or protest

regarding apprehension/

violation

None 5 minutes

4. Verify Official Receipt

and release Driver’s

License or Vehicle (if

impounded)

None 10 minutes Security Guard on

Duty – South

PSTMD

TOTAL

Depends

on the

type of

violation

1 day and

10 minutes

111

2 Traffic Complaints and Contest of Violations

Office or Division: Traffic Adjudication Division



Who may avail: All


1. Unified Ordinance Violation Receipt

(UOVR)

2. Other documents depending on the

protest


FEES

TIME

FRAME

PERSON

RESPONSIBLE

1. Receive/ Evaluate the

written protest filed by

apprehended person

1. Receive/ Evaluate the

written protest filed by

apprehended person


III - PSTMD

2. Determine the facts of

the case

None Traffic Officer -

PSTMD

3. Request for the

presence of the

apprehending officer if

further clarification is

necessary


III – PSTMD

Traffic Operation

Officer II - PSTMD

4. Conduct hearing and

resolve complaints


III – PSTMD

Traffic Operation

Officer II - PSTMD

5. Review of written

resolution

Security Officer IV-

PSTMD

Security Officer III -

PSTMD

6. Inquire on the resolution

of the written protest

filed for evaluation

6. Approve/

Disapprove case

resolution

3 days Officer-in-Charge-

PSTMD South

Officer-in-Charge –

PSTMD North

TOTAL 3 days

112

3 Issuance of Non-Obstruction Clearance to Businesses Description

Office or Division: Business Obstruction Clearance Division


Type of Transaction: G2B- Government to Business

Who may avail: All


1. Application Business Permits and Licensing Office

2. Business Registration Department of Trade and Industry/ Securities

and Exchange Commission

3. Sanitary Permit



6. Barangay Clearance Barangay

7. Sketch of the Area Client

8. Picture or façade of the establishment Client


FEES

TIME

FRAME

PERSON

RESPONSIBLE

1. Secure all necessary

requirements and apply for

non-obstruction clearance

1. Receive, verify and

request for

photocopies of the

requirements

None 5 minutes Security Guard II -

PSTMD

2. Conduct ocular

inspection of the

establishment

None Security Guard II -

PSTMD

3. Assess compliance

and recommend

issuance of clearance

None 10 minutes Security Guard II -

PSTMD

4. Prepare Inspection

Report and Non-

Obstruction Clearance

for approval


IV - PSTMD

5. Signature and

Approval

None 5 minutes Officer-in-Charge-

PSTMD South

Officer-in-Charge-

PSTMD North

6. Secure approve

clearance

6. Release of Clearance None 5 minutes

TOTAL None 45 minutes

113

4 Issuance of Franchise and Mayor’s Permit Description

Office or Division: Tricycle and Pedicab Regulatory Office



Who may avail: All


1. Copy of Official Receipt/ Certificate of

Registration

Client/ LTO

2. Barangay Clearance/ Certificate Barangay

3. Certificate of No Objection Tricycle Operators and Drivers Association

(TODA)

4. Road Worthiness Clearance Tricycle and Pedicab Regulatory Services

5. Copy of old/ previous franchise (Renewal) Tricycle and Pedicab Regulatory Services


FEES

TIME

FRAME

PERSON

RESPONSIBLE

1. Submit requirements for

evaluation

None 2 minutes

2. Verify records and

issue Notarized

Application

None 5 minutes

3. Approval and public

hearing of Application

for Franchise

1 week Franchising Board

– Sangguniang

Panlungsod

4B. Payment of fees 4A. Issue Order of

Payment to approved

franchise applications

Tricycle:

P 405.00

Pedicab:

P 330.00

Annual

Fee:

P 580.00

Cashier – City


5. Receive Official receipt

and encode data, print

Franchise and Mayor’s

Permit, issue

identification card (ID)

and sticker

6. Signature and approval None 5 minutes Chief – TPRS

Officer-in-Charge -

PSTMD

114

7. Release Franchise and

Mayor’s Permit

Administrative

Staff - TPRS

TOTAL

Tricycle:

P 405.00

Pedicab:

P 330.00

Annual

Fee:

P 580.00

1 week

and 9

minutes




Box located at the Front Desk or send queries through

any of the following form of correspondence:





Contact Information [email protected] (02) 489 – 1070 (02) 668 – 7142 (02) 961 – 1863


115

TAXES AND FEES

116

CITY ASSESSMENT DEPARTMENT

Taxes and Fees

117

1 Transfer of Ownership for Taxation Purposes

This service involves the issuance of a new Tax Declaration to transfer real property taxation to the

new property owner after registration of the real property in the Caloocan City Registrar of Deeds.

The service is categorized into three (3) classifications – simple, complex, and highly complex.

Office or Division: Assessment Division and Taxmapping Division

Classification: Simple (3 WORKING DAYS)

Real property unit has been the subject of a transaction within the

preceding six (6) months. Ocular inspection is not required.


Who may avail: ALL


1. Certified True Copy of Title Registry of Deeds

2. Photocopy of any applicable document of

transfer of ownership, such as:

− Deed of Sale

− Deed of Donation

− Extrajudicial Settlement of Estate

− Self-Adjudication

− Deed of Assignment

− Deed of Conveyance/Re-conveyance

− Certificate of Sale with Affidavit of

Consolidation

− Principal (Either seller or buyer)

− Principal (Either donor or donee)

− Principal (Surviving heirs)

− Principal (Lone surviving heir)

− Principal (Either assignor or assignee)

− Real Estate Developer; HDMF

− Mortgage Firm; Bank

3. Tax Clearance or Photocopy of Realty Tax

Receipt (Current year) City Treasury Department

4. Certified True Copy of Transfer Tax Receipt City Treasury Department

5. Certificate Authorizing Registration (CAR) -

Blue copy & 1 photocopy Bureau of Internal Revenue

6. Tax Declaration (Previous owner) City Assessment Department

7. Photocopy of Subdivision Plan (if lot is

segregated/consolidated) Land Registration Authority

118

8. Photocopy of Mayor’s Permit (if the vendor

is a company) Business Permits and Licensing Office

9. Certified True Copy of Business Tax

Receipt (if the vendor is a company) City Treasury Department

10. Photo and sketch of the property Principal

Principal

11. Photocopy of Government Issued

Identification Card LTO, DFA, BIR, PSA, GSIS, SSS, Post Office,

Pag-IBIG

12. Photocopy of Community Tax

Certificate City Treasury Department

Representative

13. Photocopy of Special Power of Attorney

(SPA) or Authorization letter Person being Represented


Identification Card of the person being

represented

LTO, DFA, BIR, PSA, GSIS, SSS, Post Office,

Pag-IBIG


Certificate of the person being represented City Treasury Department


Identification Card of representative LTO, DFA, BIR, PSA, GSIS, SSS, Post Office,

Pag-IBIG


FEES

TIME

FRAME PERSON

RESPONSIBLE

1. Client submits all

required documents at

either Window 30 or

Window 31

1. Assigned personnel

checks the

documents for

accuracy and

completeness

NONE 12

Minutes

Taxmapping Aide

Or

Computer

Maintenance

Technologist

For complete

Documents:

− Client receives

Routing Slip with a

corresponding control

number and office

contact information,

and is informed of the

applicable processing

NONE 2 Minutes Taxmapping Aide

Or

Computer

Maintenance

Technologist

119

period for the

transaction

For incomplete

documents:

− Client is advised to

submit the

documentary

requirement

2. PROCESSING

− Assigned personnel

forwards documents

to assigned appraiser

NONE 2 Minutes Taxmapping Aide

Or

Computer

Maintenance

Technologist


prepares Field

Appraisal and

Assessment Sheet

(FAAS)

NONE (SOUTH

CALOOCAN)

Local Assessment

Operations Officer

III (1)

Or

Local Assessment

Operations Officer

II (2)

Or

Local Assessment

Operations Officer

I (1)

Or

Taxmapper IV (1)

Or

Taxmapper II (1)

Or

120

Taxmapper I (1)

(NORTH

CALOOCAN)

Local Assessment

Operations Officer

IV (1)

Or

Local Assessment

Operations Officer

III (1)

Or

Administrative

Assistant III (1)

− OIC - City Assessor

reviews and approves

Field Appraisal and

Assessment Sheet

(FAAS)

NONE City Government

Assistant

Department Head

II


assigns Assessment

Real Property

Number (ARPN)

NONE Assessment Clerk

III


assigns Property

Index Number (PIN)

NONE Taxmapper 1


encodes the

approved FAAS and

prints the Tax

Declaration

NONE Assessment Clerk

III (1)

Or

Administrative

Assistant II (1)

Or

121

Administrative

Assistant I (2)


reviews the Tax

Declaration for

accuracy and

completeness of

entries

NONE Administrative

Officer I

− 2h. Assigned

appraiser affixes

signature in the Tax

Declaration

NONE (SOUTH

CALOOCAN)

Local Assessment

Operations Officer

III (1)

Local Assessment

Operations Officer

II (2)

Local Assessment

Operations Officer

I (1)

Taxmapper IV (1)

Taxmapper II (1)

Taxmapper I (1)

(NORTH

CALOOCAN)

122

Local Assessment

Operations Officer

IV (1)

Or

Local Assessment

Operations Officer

III (1)

Or

Administrative

Assistant III (1)

− OIC – City Assessor

signs the Tax

Declaration

NONE City Government

Assistant

Department Head

II

2. Client returns to either

Window 30 or Window

31 for the release of

Owner’s copy of Tax

Declaration

3. RELEASING

Assigned personnel

releases Tax

Declaration

NONE Taxmapping Aide

Computer

Maintenance

Technologist

TOTAL NONE 16

Minutes


Classification: Complex (7 WORKING DAYS)

Ocular inspection is required.


Who may avail: ALL





− Deed of Sale

123







Consolidation

















is company) Business Permits and Licensing Office

9. Certified True Copy of Business Tax Receipt

(if the vendor is company) City Treasury Department


Principal



Pag-IBIG

12. Photocopy of Community Tax Certificate City Treasury Department

Representative





represented


Pag-IBIG

15. Photocopy of Community Tax Certificate

of the person being represented City Treasury Department

124



Pag-IBIG


FEES

TIME

FRAME PERSON

RESPONSIBLE



either Window 30 or

Window 31


checks the

documents for

accuracy and

completeness None

12

Minutes

Taxmapping Aide

Or

Computer

Maintenance

Technologist

For complete

Documents:

− Client receives

Routing Slip with a


number and office




period for the

transaction

For incomplete

documents:


submit the

documentary

requirements

2 Minutes

Taxmapping Aide

Or

Computer

Maintenance

Technologist

2. PROCESSING


forwards documents

to assigned appraiser None 2 Minutes

Taxmapping Aide

Or

Computer

Maintenance

Technologist

125


conducts ocular

inspection

None

(SOUTH

CALOOCAN)

Local Assessment

Operations Officer

III (1)

Or

Local Assessment

Operations Officer

II (2)

Or

Local Assessment

Operations Officer

I (1)

Or

Taxmapper IV (1)

Or

Taxmapper II (1)

Or

Taxmapper I (1)

FIELD

VERIFIERS

Taxmapper II (1)

Or

Taxmapping Aide

(1)

Or

Assessment Clerk

I (1)

126

Administrative

Aide III (2)

Or

Administrative

Aide II (1)

Or

Administrative

Aide I (1)

Or

Metro Aide I (1)

Or

Job Order (5)

(NORTH

CALOOCAN)

Local Assessment

Operations Officer

IV (1)

Or

Local Assessment

Operations Officer

III (1)

Or

Administrative

Assistant III (1)

FIELD VERIFIERS

Assessment Clerk

III (1)

Or

127

Taxmapping Aide

(1)

Or

Administrative

Aide III (3)

Or

Administrative

Aide I (1)

Or

Job Order (5)


prepares Field

Appraisal and

Assessment Sheet

(FAAS)

None

(SOUTH

CALOOCAN)

Local Assessment

Operations Officer

III (1)

Local Assessment

Operations Officer

II (2)

Or

Local Assessment

Operations Officer

I (1)

Or

Taxmapper IV (1)

Or

Taxmapper II (1)

Or

Taxmapper I (1)

128

(NORTH

CALOOCAN)

Local Assessment

Operations Officer

IV (1)

Or

Local Assessment

Operations Officer

III (1)

Or

Administrative

Assistant III (1)



the Field Appraisal

and Assessment

Sheet (FAAS)

None

City Government

Assistant

Department Head

II


assigns Assessment

Real Property

Number (ARPN)

None Assessment Clerk

III


assigns Property

Index Number (PIN)

None Taxmapper I


encodes the

approved FAAS and

prints the Tax

Declaration

None

Assessment Clerk

III (1)

Or

Administrative

Assistant II (1)

Or

Administrative

Assistant I (2)

129


reviews the Tax

Declaration for

accuracy and

completeness of

entries

None Administrative

Officer I

− Assigned appraiser

affixes signature in

the Tax Declaration

None

(SOUTH

CALOOCAN)

Local Assessment

Operations Officer

III (1)

Or

Local Assessment

Operations Officer

II (2)

Or

Local Assessment

Operations Officer

I (1)

Or

Taxmapper IV (1)

Or

Taxmapper II (1)

Or

Taxmapper I (1)

(NORTH

CALOOCAN)

Local Assessment

Operations Officer

IV (1)

Or

130

Local Assessment

Operations Officer

III (1)

Or

Administrative

Assistant III (1)


signs the Tax

Declaration None

City Government

Assistant

Department Head

II


Window 30 or Window



Declaration

3. RELEASING

Assigned personnel

releases Tax

Declaration None

Taxmapping Aide

Or

Computer

Maintenance

Technologist

TOTAL None 16

Minutes


Classification: Highly Complex (20-45 WORKING DAYS)

PROPERTY IS SUBJECT TO COURT LITIGATION; WHEN THERE IS

MULTIPLE OWNERSHIP; VOLUMNIOUS DOCUMENTS ARE

INVOLVED. OCULAR INSPECTION IS REQUIRED.


Who may avail: All





− Deed of Sale



131






Consolidation















8. Photocopy of Mayor’s Permit (if the vendor is

company) Business Permits and Licensing Office




Principal



Pag-IBIG


Representative





represented


Pag-IBIG



132



Pag-IBIG


FEES

TIME

FRAME PERSON

RESPONSIBLE



either Window 30 or

Window 31


checks the documents

for accuracy and

completeness None 12

Minutes

Taxmapping Aide

Or

Computer

Maintenance

Technologist

For complete

documents:

− Client receives

Routing Slip with a


number and office




period for the

transaction

For incomplete

documents:


submit the

documentary

requirements

2 Minutes

Taxmapping Aide

Or

Computer

Maintenance

Technologist

2. PROCESSING


forwards documents


Taxmapping Aide

Or

Computer

Maintenance

Technologist

133


conducts ocular

inspection

None

(SOUTH

CALOOCAN)

Local Assessment Operations Officer

III (1)

Or

Local Assessment

Operations Officer

II (2)

Local Assessment

Operations Officer

I (1)

Or

Taxmapper IV (1)

Or

Taxmapper II (1)

Or

Taxmapper I (1)

FIELD

VERIFIERS

Taxmapper II (1)

Or

Taxmapping Aide

(1)

Or

Assessment Clerk

I (1)

Or

134

Administrative

Aide III (2)

Or

Administrative

Aide II (1)

Or

Administrative

Aide I (1)

Or

Metro Aide I (1)

Or

Job Order (5)

(NORTH

CALOOCAN)

Local Assessment

Operations Officer

IV (1)

Or

Local Assessment

Operations Officer

III (1)

Or

Administrative

Assistant III (1)

FIELD VERIFIERS

Assessment Clerk

III (1)

Or

135

Taxmapping Aide

(1)

Or

Administrative

Aide III (3)

Or

Administrative

Aide I (1)

Or

Job Order (5)


prepares Field

Appraisal and

Assessment Sheet

(FAAS)

None

(SOUTH

CALOOCAN)

Local Assessment

Operations Officer

III (1)

Or

Local Assessment

Operations Officer

II (2)

Or

Local Assessment

Operations Officer

I (1)

Or

Taxmapper IV (1)

Or

Taxmapper II (1)

Or

Taxmapper I (1)

136

(NORTH

CALOOCAN)

Local Assessment

Operations Officer

IV (1)

Or

Local Assessment

Operations Officer

III (1)

Or

Administrative

Assistant III (1)



Field Appraisal and

Assessment Sheet

(FAAS)

None

City Government

Assistant

Department Head

II


assigns Assessment

Real Property

Number (ARPN)


III


assigns Property

Index Number (PIN)

None Taxmapper I


encodes the

approved FAAS and

prints the Tax

Declaration

None

Assessment Clerk

III (1)

Or

Administrative

Assistant II (1)

Or

Administrative

Assistant I (2)

137


reviews the Tax

Declaration for

accuracy and

completeness of

entries

None Administrative

Officer I



the Tax Declaration

None

(SOUTH

CALOOCAN)

Local Assessment

Operations Officer

III (1)

Or

Local Assessment

Operations Officer

II (2)

Or

Local Assessment

Operations Officer

I (1)

Or

Taxmapper IV (1)

Or

Taxmapper II (1)

Or

Taxmapper I (1)

(NORTH

CALOOCAN)

Local Assessment

Operations Officer

IV (1)

Or

138

Local Assessment

Operations Officer

III (1)

Or

Administrative

Assistant III (1)


signs the Tax

Declaration None

City Government

Assistant

Department Head

II


Window 30 or Window



Declaration

3. RELEASING

Assigned personnel

releases Tax

Declaration None

Taxmapping Aide

Computer

Maintenance

Technologist

TOTAL None 16 Minutes

2 Consolidation and Segregation of Real Property

This service pertains to the issuance of a new Tax Declaration when a real property unit is

consolidated and/or segregated. It is done in order to update the City’s real property tax map and

assessment records.





Who may avail: All





− Deed of Sale


139






Consolidation















segregated/consolidated) Land Registration Authority OR

Bureau of Lands


is company) Business Permits and Licensing Office




Principal



Pag-IBIG


Representative




Identification Card of representative Representative

140



represented


Pag-IBIG




FEES

TIME

FRAME PERSON

RESPONSIBLE



either Window 30 or

Window 31



for accuracy and


Minutes

Taxmapping Aide

Or

Computer

Maintenance

Technologist

For complete documents:

− Client receives

Routing Slip with a


number and office




period for the

transaction

For incomplete

documents:


submit the

documentary

requirements

2 Minutes

Taxmapping Aide

Or

Computer

Maintenance

Technologist

2. PROCESSING


forwards documents


Taxmapping Aide

Or

Computer

Maintenance

Technologist

141


conducts ocular

inspection

None

(SOUTH

CALOOCAN)


III (1)

Or

Local Assessment

Operations Officer

II (2)

Or

Local Assessment

Operations Officer

I (1)

Or

Taxmapper IV (1)

Or

Taxmapper II (1)

Or

Taxmapper I (1)

FIELD

VERIFIERS

Taxmapper II (1)

Or

Taxmapping Aide

(1)

Or

Assessment Clerk

I (1)

Or

142

Administrative

Aide III (2)

Or

Administrative

Aide II (1)

Or

Administrative

Aide I (1)

Or

Metro Aide I (1)

Or

Job Order (5)

(NORTH

CALOOCAN)

Local Assessment

Operations Officer

IV (1)

Or

Local Assessment

Operations Officer

III (1)

Or

Administrative

Assistant III (1)

FIELD VERIFIERS

Assessment Clerk

III (1)

Or

143

Taxmapping Aide

(1)

Or

Administrative

Aide III (3)

Or

Administrative

Aide I (1)

Or

Job Order (5)


prepares Field

Appraisal and

Assessment Sheet

(FAAS)

None

(SOUTH

CALOOCAN)

Local Assessment

Operations Officer

III (1)

Or

Local Assessment

Operations Officer

II (2)

Local Assessment

Operations Officer

I (1)

Or

Taxmapper IV (1)

Or

Taxmapper II (1)

Or

Taxmapper I (1)

144

(NORTH

CALOOCAN)

Local Assessment

Operations Officer

IV (1)

Or

Local Assessment

Operations Officer

III (1)

Or

Administrative

Assistant III (1)



Field Appraisal and

Assessment Sheet

(FAAS)

None

City Government

Assistant

Department Head

II


assigns New Property

Index Number (PIN)

None Taxmapper I


assigns Assessment

Real Property

Number (ARPN)


III


encodes the

approved FAAS and

prints the Tax

Declaration

None

Assessment Clerk

III (1)

Or

Administrative

Assistant II (1)

Or

Administrative

Assistant I (2)

145


reviews the Tax

Declaration for

accuracy and

completeness of

entries

None Administrative

Officer I



the Tax Declaration

None

(SOUTH

CALOOCAN)

Local Assessment

Operations Officer

III (1)

Or

Local Assessment

Operations Officer

II (2)

Or

Local Assessment

Operations Officer

I (1)

Or

Taxmapper IV (1)

Or

Taxmapper II (1)

Or

Taxmapper I (1)

(NORTH

CALOOCAN)

Local Assessment

Operations Officer

IV (1)

Or

146

Local Assessment

Operations Officer

III (1)

Or

Administrative

Assistant III (1)


signs the Tax

Declaration None

City Government

Assistant

Department Head

II


Window 30 or Window



Declaration

3. RELEASING

Assigned personnel

releases Tax

Declaration None

Taxmapping Aide

Or

Computer

Maintenance

Technologist


3 Declaration of Undeclared Real Property

This service applies when a real property is declared for the first time.





Who may avail: All


Building

1. Photocopy of Building Plan Contractor or Engineer of choice

2. Photocopy of Building Permit Office of the City Building Official

3. Tax Declaration of Land City Assessment Department

4. Photocopy of Tax Clearance or Real

Property Tax Receipt (Current Year) City Treasury Department

147

Machinery

5. Notarized copy of Sworn Statement of True

Value of Machinery

Blank Form – City Assessment Department

To be accomplished by Principal

6. Tax Declaration of Land and Building City Assessment Department


Property Tax Receipt (Current Year) City Treasury Department

Principal



Pag-IBIG


Representative







represented


Pag-IBIG




FEES

TIME

FRAME PERSON

RESPONSIBLE



either Window 30 or

Window 31



for accuracy and


Minutes

Taxmapping Aide

Or

Computer

Maintenance

Technologist


− Client receives

Routing Slip with a


number and office




2 Minutes

Taxmapping Aide

Or

Computer

Maintenance

Technologist

148

period for the

transaction

For incomplete

documents:


submit the

documentary

requirements

2. PROCESSING


forwards documents


Taxmapping Aide

Or

Computer

Maintenance

Technologist


conducts ocular

inspection

None

(SOUTH

CALOOCAN)


III (1)

Or

Local Assessment

Operations Officer

II (2)

Or

Local Assessment

Operations Officer

I (1)

Or

Taxmapper IV (1)

Or

Taxmapper II (1)

Or

149

Taxmapper I (1)

FIELD

VERIFIERS

Taxmapper II (1)

Or

Taxmapping Aide

(1)

Or

Assessment Clerk

I (1)

Administrative

Aide III (2)

Or

Administrative

Aide II (1)

Or

Administrative

Aide I (1)

Or

Metro Aide I (1)

Or

Job Order (5)

(NORTH

CALOOCAN)

Local Assessment

Operations Officer

IV (1)

150

Or

Local Assessment

Operations Officer

III (1)

Or

Administrative

Assistant III (1)

FIELD VERIFIERS

Assessment Clerk

III (1)

Or

Taxmapping Aide

(1)

Or

Administrative

Aide III (3)

Or

Administrative

Aide I (1)

Or

Job Order (5)


prepares Field

Appraisal and

Assessment Sheet

(FAAS) None

(SOUTH

CALOOCAN)

Local Assessment

Operations Officer

III (1)

Or

151

Local Assessment

Operations Officer

II (2)

Or

Local Assessment

Operations Officer

I (1)

Or

Taxmapper IV (1)

Or

Taxmapper II (1)

Or

Taxmapper I (1)

(NORTH

CALOOCAN)

Local Assessment

Operations Officer

IV (1)

Or

Local Assessment

Operations Officer

III (1)

Or

Administrative

Assistant III (1)



Field Appraisal and

Assessment Sheet

(FAAS)

City Government

Assistant

Department Head

II

152


assigns New Property

Index Number (PIN)

None Taxmapper I


assigns Assessment

Real Property

Number (ARPN)


III


encodes the

approved FAAS and

prints the Tax

Declaration

None

Assessment Clerk

III (1)

Or

Administrative

Assistant II (1)

Or

Administrative

Assistant I (2)


reviews the Tax

Declaration for

accuracy and

completeness of

entries

None Administrative

Officer I



the Tax Declaration

None

(SOUTH

CALOOCAN)

Local Assessment

Operations Officer

III (1)

Or

Local Assessment

Operations Officer

II (2)

Or

Local Assessment

Operations Officer

I (1)

153

Or

Taxmapper IV (1)

Or

Taxmapper II (1)

Or

Taxmapper I (1)

(NORTH

CALOOCAN)

Local Assessment

Operations Officer

IV (1)

Or

Local Assessment

Operations Officer

III (1)

Or

Administrative

Assistant III (1)


signs the Tax

Declaration None

City Government

Assistant

Department Head

II


Window 30 or Window



Declaration

3. RELEASING

Assigned personnel

releases Tax

Declaration None

Taxmapping Aide

Or

Computer

Maintenance

Technologist


154

4 Cancellation of Assessment Records

This service involves the cancellation of record in the Tax Map Control Roll, as well as computer

data in the Real Property Tax Administration System, of buildings and/or machineries that are no

longer existing.

Office or Division: Taxmapping Divisin and Assessment Records Division




Who may avail: All


1. Letter request addressed to the OIC-City

Assessor

Requesting party

2. Tax Declaration of Land and Building, or

Machinery

City Assessment Department


Property Tax Receipt (Current Year)

City Treasury Department

4. Barangay Certification attesting that subject

lot is vacant

Barangay (where the subject property is

located

5. Photocopy of Demolition Permit Office of the City Building Official

6. Photograph and sketch of the property Requesting party

Principal



Pag-IBIG

Representative







represented


Pag-IBIG


FEES

TIME

FRAME

PERSON

RESPONSIBLE

155

1. Client submits letter

request for cancellation

and the required

documents



for accuracy and


Minutes

Taxmapping Aide

For complete

documents:

− Client receives the

duplicate copy of

letter request

stamped “Received”

For incomplete

documents:


submit the

documentary

requirements

2. PROCESSING


forwards documents


Taxmapping Aide


conducts ocular

inspection

None

(SOUTH

CALOOCAN)

Local Assessment

Operations Officer

III (1)

Or

Local Assessment

Operations Officer

II (2)

156

Or

Local Assessment

Operations Officer

I (1)

Or

Taxmapper IV (1)

Or

Taxmapper II (1)

Or

Taxmapper I (1)

FIELD

VERIFIERS

Taxmapper II (1)

Or

Taxmapping Aide

(1)

Or

Assessment Clerk

I (1)

Or

Administrative

Aide III (2)

Or

Administrative

Aide II (1)

Or

Administrative

Aide I (1)

Or

Metro Aide I (1)

157

Or

Job Order (5)

(NORTH

CALOOCAN)

Local Assessment

Operations Officer

IV (1)

Or

Local Assessment

Operations Officer

III (1)

Or

Administrative

Assistant III (1)

FIELD VERIFIERS

Assessment Clerk

III (1)

Or

Taxmapping Aide

(1)

Or

Administrative

Aide III (3)

Or

Administrative

Aide I (1)

Or

Job Order (5)

158


prepares Inspection

Report and Notice of

Cancellation

None

(SOUTH

CALOOCAN)

Local Assessment

Operations Officer

III (1)

Or

Local Assessment

Operations Officer

II (2)

Or

Local Assessment

Operations Officer

I (1)

Or

Taxmapper IV (1)

Or

Taxmapper II (1)

Or

Taxmapper I (1)

(NORTH

CALOOCAN)

Local Assessment

Operations Officer

IV (1)

Or

Local Assessment

Operations Officer

III (1)

Or

159

Administrative

Assistant III (1)



Inspection Report

and Notice of

Cancellation

None

City Government

Assistant

Department Head

II


records the Notice of

Cancellation in the

logbook


III


assigns Notice of

Cancellation Number


II


updates record in the

Tax Map Control Roll

(TMCR)

None

Taxmapper I


prints Tax Declaration

with annotation of

Cancellation, and

then cancels property

record in the

database

None

Assessment Clerk

III (1)

Or

Administrative

Assistant II (1)

Administrative

Assistant I (2)


reviews the Tax

Declaration for

accuracy and

completeness of

entries

None Administrative

Officer I

160


affixes signature on

the Tax Declaration

None

(SOUTH

CALOOCAN)

Local Assessment

Operations Officer

III (1)

Or

Local Assessment

Operations Officer

II (2)

Or

Local Assessment

Operations Officer

I (1)

Or

Taxmapper IV (1)

Or

Taxmapper II (1)

Or

Taxmapper I (1)

(NORTH

CALOOCAN)

Local Assessment

Operations Officer

IV (1)

Or

Local Assessment

Operations Officer

III (1)

Or

Administrative

Assistant III (1)

161


signs the Tax

Declaration with

annotation of

Cancellation

None

City Government

Assistant

Department Head

II

2. Client returns for the

release of Tax

Declaration with

annotation of

Cancellation and

Owner’s copy of the

Notice of Cancellation

3. RELEASING

Assigned personnel

releases Tax

Declaration with

annotation of

Cancellation and

Owner’s copy of the

Notice of Cancellation

None

Taxmapping Aide


5 Reclassification or Re-assessment of Property

This service is intended to verify and re-determine the assessed value of a real property unit.





Who may avail: All


1. Letter request addressed to the OIC – City

Assessor

Requesting Party

2. Tax Declaration (Land, Building, or both

Land and Building)



Property Tax Receipt (Current Year)


4. Photograph and sketch of the property Requesting party

Principal

162



Pag-IBIG

Representative







represented


Pag-IBIG


FEES

TIME

FRAME

PERSON

RESPONSIBLE

1. Client submits letter

request for

reclassification or

reassessment and the

required documents



for accuracy and

completeness None 12 Minutes

Taxmapping Aide

For complete

documents:

− Client receives the

duplicate copy of

letter request

stamped “Received”

For incomplete

documents:


submit the

documentary

requirements

2. PROCESSING


forwards documents

to assigned appraiser

None 2 Minutes

Taxmapping Aide

163


conducts ocular

inspection

None

(SOUTH

CALOOCAN)

Local

Assessment

Operations

Officer III (1)

Or

Local

Assessment

Operations

Officer II (2)

Or

Local

Assessment

Operations

Officer I (1)

Or

Taxmapper IV (1)

Or

Taxmapper II (1)

Or

Taxmapper I (1)

FIELD

VERIFIERS

Taxmapper II (1)

Or

Taxmapping Aide

(1)

Or

164

Assessment

Clerk I (1)

Or

Administrative

Aide III (2)

Or

Administrative

Aide II (1)

Or

Administrative

Aide I (1)

Or

Metro Aide I (1)

Or

Job Order (5)

(NORTH

CALOOCAN)

Local

Assessment

Operations

Officer IV (1)

Or

Local

Assessment

Operations

Officer III (1)

Or

Administrative

Assistant III (1)

FIELD

VERIFIERS

165

Assessment

Clerk III (1)

Or

Taxmapping Aide

(1)

Or

Administrative

Aide III (3)

Or

Administrative

Aide I (1)

Or

Job Order (5)


prepares Inspection

Report and Field

Appraisal and

Assessment Sheet

(FAAS)

None

(SOUTH

CALOOCAN)

Local

Assessment

Operations

Officer III (1)

Or

Local

Assessment

Operations

Officer II (2)

Or

Local

Assessment

Operations

Officer I (1)

Or

Taxmapper IV (1)

166

Or

Taxmapper II (1)

Or

Taxmapper I (1)

(NORTH

CALOOCAN)

Local

Assessment

Operations

Officer IV (1)

Or

Local

Assessment

Operations

Officer III (1)

Or

Administrative

Assistant III (1)



Inspection Report

and Field Appraisal

and Assessment

Sheet (FAAS)

None

City Government

Assistant

Department

Head II


assigns Assessment

Real Property

Number (ARPN)

None Assessment

Clerk III


updates record in the

Tax Map Control Roll

(TMCR)

None Assessment

Clerk III

167


encodes the

approved FAAS and

prints the Tax

Declaration

None

Assessment

Clerk III (1)

Or

Administrative

Assistant II (1)

Or

Administrative

Assistant I (2)


reviews the Tax

Declaration for

accuracy and

completeness of

entries

None Administrative

Officer I



the Tax Declaration

None

(SOUTH

CALOOCAN)

Local

Assessment

Operations

Officer III (1)

Or

Local

Assessment

Operations

Officer II (2)

Or

Local

Assessment

Operations

Officer I (1)

Or

Taxmapper IV (1)

Or

168

Taxmapper II (1)

Or

Taxmapper I (1)

(NORTH

CALOOCAN)

Local

Assessment

Operations

Officer IV (1)

Or

Local

Assessment

Operations

Officer III (1)

Or

Administrative

Assistant III (1)


signs the Tax

Declaration with

annotation of

Cancellation

None

City Government

Assistant

Department

Head II

2. Client returns for the

release of the Tax

Declaration

3. RELEASING

Assigned personnel

releases Tax

Declaration

None

Taxmapping Aide


169

6 Segregation of Tax Declaration from National Housing Authority (NHA)

This service involves the individualization of tax declaration of lot parcels awarded by the National

Housing Authority to its qualified beneficiaries, or their heirs and assigns.





Who may avail: Qualified NHA beneficiaries or their heirs and assigns


1. Certified True Copy of Title Register of Deeds

2. Certified True Copy of Technical Description National Housing Authority

3. Photocopy of Certificate of Award Awardee or the National Housing Authority

4. Photocopy of Deed of Sale Awardee or the National Housing Authority

5. Photo and sketch of property Awardee

Principal



Pag-IBIG

Representative







represented


Pag-IBIG


FEES

TIME

FRAME

PERSON

RESPONSIBLE



either Window 30 or

Window 31



for accuracy and

completeness None 12 Minutes

Taxmapping Aide

Or

Computer

Maintenance

Technologist

170

For complete

documents:

− Client receives

Routing Slip with a


number and office




period for the

transaction

For incomplete

documents:


submit the

documentary

requirements

2 Minutes

Taxmapping Aide

Or

Computer

Maintenance

Technologist

2. PROCESSING


forwards documents

to Tax Mapping

Division

None 2 Minutes

Taxmapping Aide

Or

Computer

Maintenance

Technologist


assigns Property

Index Number (PIN)


returns the

documents to either

Window 30 or

Window 31

None 10 Minutes

Taxmapping Aide


forwards complete

documents to

assigned appraiser

None 2 Minutes

Taxmapping Aide

Or

171

Computer

Maintenance

Technologist


conducts ocular

inspection

None

(SOUTH

CALOOCAN)

Local

Assessment

Operations

Officer III (1)

Or

Local

Assessment

Operations

Officer II (2)

Or

Local

Assessment

Operations

Officer I (1)

Or

Taxmapper IV (1)

Or

Taxmapper II (1)

Or

Taxmapper I (1)

FIELD

VERIFIERS

Taxmapper II (1)

Or

172

Taxmapping Aide

(1)

Or

Assessment

Clerk I (1)

Or

Administrative

Aide III (2)

Or

Administrative

Aide II (1)

Or

Administrative

Aide I (1)

Or

Metro Aide I (1)

Or

Job Order (5)

(NORTH

CALOOCAN)

Local

Assessment

Operations

Officer IV (1)

Or

Local

Assessment

Operations

Officer III (1)

Or

Administrative

Assistant III (1)

173

FIELD

VERIFIERS

Assessment

Clerk III (1)

Or

Taxmapping Aide

(1)

Or

Administrative

Aide III (3)

Or

Administrative

Aide I (1)

Or

Job Order (5)


prepares Inspection

Report and Field

Appraisal and

Assessment Sheet

(FAAS)

None

(SOUTH

CALOOCAN)

Local

Assessment

Operations

Officer III (1)

Or

Local

Assessment

Operations

Officer II (2)

Or

Local

Assessment

174

Operations

Officer I (1)

Or

Taxmapper IV (1)

Or

Taxmapper II (1)

Or

Taxmapper I (1)

(NORTH

CALOOCAN)

Local

Assessment

Operations

Officer IV (1)

Or

Local

Assessment

Operations

Officer III (1)

Or

Administrative

Assistant III (1)



Field Appraisal and

Assessment Sheet

(FAAS)

None

City Government

Assistant

Department

Head II


assigns Assessment

Real Property Number

(ARPN)

None Assessment

Clerk III

175


encodes the approved

FAAS and prints the

Tax Declaration

None

Assessment

Clerk III (1)

Or

Administrative

Assistant II (1)

Administrative

Assistant I (2)


reviews the Tax

Declaration for

accuracy and

completeness of

entries

None Administrative

Officer I



the Tax Declaration

None

(SOUTH

CALOOCAN)

Local

Assessment

Operations

Officer III (1)

Or

Local

Assessment

Operations

Officer II (2)

Or

Local

Assessment

Operations

Officer I (1)

Or

Taxmapper IV (1)

Or

176

Taxmapper II (1)

Or

Taxmapper I (1)

(NORTH

CALOOCAN)

Local

Assessment

Operations

Officer IV (1)

Or

Local

Assessment

Operations

Officer III (1)

Or

Administrative

Assistant III (1)


signs the Tax

Declaration None

City Government

Assistant

Department

Head II


Window 30 or Window



Declaration

3. RELEASING

Assigned personnel

releases Tax

Declaration None

Taxmapping Aide

Or

Computer

Maintenance

Technologist


177

7 Certified True Copy of Tax Declaration

A certified true copy of Tax Declaration is a document required by the Bureau of Internal Revenue

and Registrar of Deeds for the transfer of real property ownership. It is also requested by

government agencies such as Pag-IBIG Fund, government and private banks, credit and financial

institutions, the courts, and rarely, by foreign embassies. Lastly, certified true copy of Tax

Declaration is requested for personal file and reference.

The issuance of a certified true copy of Tax Declaration in Caloocan City is considered a privileged

service because not everyone is permitted to secure one. This is in view of R.A. 10173, otherwise

known as the Data Privacy Act of 2012, and specific instructions contained in a Memorandum dated

05 August 2019 of the OIC – City Assessor which state that “certified true copies of Tax Declarations

can only be issued upon the request of the registered owner/s or his/her duly authorized

representative/s, and upon payment of the required fees.”

Office or Division: Assessment Records Division



Who may avail: Registered owned or representative


Requesting Party

Seller

1. Photocopy of Title

2. Owner’s copy of Tax Declaration

*In the absence of both, verification will be

made by assigned personnel

Register of Deeds

Requesting Party


Buyer

3. Photocopy of Notarized Deed of Sale Lawyer/Legal Firm of choice; City Legal

Department 8/F New City Hall

4. Photocopy of either Notarized Deed of

Conveyance or Notarized Deed of Re-

conveyance

Real Estate Developer; Pag-IBIG Fund

5. Photocopy of Notarized Certificate of Sale

with Affidavit of Consolidation

Mortgage Firm; Bank; Financing Institution

Heirs of an Estate

178

6. Photocopy of Notarized Extrajudicial

Settlement of Estate

Lawyer/Legal Firm of choice; City Legal


Sole Heir

7. Photocopy of Notarized Affidavit of Self-

Adjudication



*Additional requirement when the connection between the registered owner as shown in the requested Tax

Declaration and the requesting party cannot be easily determined:

*Compulsory heirs

8. Photocopy of Registered Birth Certificate

OR

9. Photocopy of Registered Death Certificate

OR

10. Photocopy of Registered Marriage

Contract

City Civil Registry Department 6/F New City

Hall

Philippine Statistics Authority

*Collateral heirs

11. Affidavit of Kinship witnessed by two (2)

disinterested parties



Buyer of a decedent’s estate

12. Photocopy of Notarized Extrajudicial

Settlement of Estate with Sale



Donor or Donee

13. Photocopy of Notarized Deed of

Donation



Assignor or Assignee

14. Photocopy of Notarized Deed of

Assignment



*When there is a discrepancy in name in the

Tax Declaration and any of the legal

instruments listed above:

15. Affidavit of Discrepancy Lawyer/Legal Firm of choice; City Legal


Company or Corporation


(SPA) OR Secretary’s Certificate OR

Authorization Letter

Corporate Secretary or Authorized company

signatory

179


Identification Card of the person giving

authorization/being represented OR

Person being Represented


Certificate of the person giving

authorization/being represented



Identification Card of company

representative

Representative

Principal


Identification Card OR


Pag-IBIG


Representative


(SPA) OR Authorization Letter




represented OR


Pag-IBIG


of the person being represented



Identification Card of representative


Pag-IBIG

1. Accomplished Request Form Requesting Party

2. Official Receipt City Treasury Department


FEES

TIME

FRAME

PERSON

RESPONSIBLE

1a. Client asks for Request

Form from the frontline

personnel at Windows 35

to 37 and fills it out

1b. Client submits the

filled-out Request Form

with the documentary

requirements to the

1a. Frontline personnel

gives out Request Form

to client

NONE Five (5)

Minutes

Assessment

Clerk III (1)

Job Order (2)

180

frontline personnel at

Windows 35 to 37

1b. Frontline personnel

receives and reviews the

documents for accuracy

and completeness


2a.Client receives Order of

Payment

For incomplete

documents:

2b. Client is advised to

submit the complete

documentary requirements

For complete

documents:


issues Order of Payment

For incomplete

documents:


advises client to submit

the complete

documentary

requirements

Registere

d Owner

–

PHP50.0

0

Represen

tative –

PHP

100.00

Two (2)

Minutes

Assessment

Clerk III (1)

Job Order (2)

3. Client pays the

Certification fee

City Treasury

Department

(Windows 20-23)

4. Client returns and

submits Official Receipt to

the frontline personnel at

Windows 35-37

3. Frontline personnel

receives Official Receipt,

attaches it to the

Request Form and

forwards all documents

to the assigned computer

records clerk

NONE Two (2)

Minutes

Assessment

Clerk III (1)

Job Order (2)


verifies and prints

Certified Copy of Tax

Declaration

NONE

One (1)

hour

Assessment

Clerk II (1)

Job Order (1)


reviews the Certified

Copy of Tax Declaration NONE

Assessment

Clerk III (1)

Assessment

Clerk II (1)

181

6. Designated personnel

signs the Certified Copy

of Tax Declaration

NONE

Supervising

Administrative

Officer

Administrative

Officer I

5. Client signs in the

logbook and receives the


Declaration

7. Frontline personnel at

Window 34 releases the


Declaration

NONE

Assessment

Clerk III (1)

Job Order (3)

8 Certification of Ownership or Property Holdings

This certification is usually issued to comply with Bureau of Internal Revenue and Registrar of Deeds

requirements, legal purposes, and for personal file and reference.

Office or Division: ASSESSMENT RECORDS DIVISION

Classification: SIMPLE

Type of Transaction: G2C – GOVERNMENT TO CITIZEN

Who may avail: ALL


3. Principal




Pag-IBIG


4. Representative






represented OR


Pag-IBIG




182




Pag-IBIG




FEES

TIME

FRAME

PERSON

RESPONSIBLE








requirements to the


Windows 35 to 37



to client




and completeness

NONE Five (5)

Minutes

Assessment

Clerk III (1)

Job Order (2)



Payment

For incomplete

documents:


submit the complete


For complete

documents:



For incomplete

documents:



the complete

documentary

requirements

PHP50.0

0 per

property

Two (2)

Minutes

Assessment

Clerk III (1)

Job Order (2)

3. Client pays the

Certification fee

City Treasury

Department

(Windows 20-23)




receives Official Receipt, NONE

Two (2)

Minutes

Assessment

Clerk III (1)

183


Windows 35-37

attaches it to the

Request Form and



records clerk

Job Order (2)


verifies and prints the

requested Certification NONE

One (1)

hour

Assessment

Clerk II (1)

Job Order (1)


reviews the Certification

NONE

Assessment

Clerk III (1)

Assessment

Clerk II (1)


signs the Certification

NONE

Supervising

Administrative

Officer

Administrative

Officer I



Certification



Certification NONE

Assessment

Clerk III (1)

Job Order (3)

9 Certification on Non-Ownership or No Property Holdings

This certification is usually issued to support requests for medical assistance, and free or discounted

hospitalization bills.




Who may avail: ALL

184


7. Principal


8. Representative





of representative



10. Certificate of Indigency Barangay Chairperson

11. Official Receipt

*This requirement may be waived if the

requesting party can present a Certificate of

Indigency



FEES

TIME

FRAME

PERSON

RESPONSIBLE








requirements to the


Windows 35 to 37



to client




and completeness

NONE Five (5)

Minutes

Assessment

Clerk III (1)

Job Order (2)



Payment

For incomplete

documents:

For complete

documents:



PHP50.0

0 per

individual

Two (2)

Minutes

Assessment

Clerk III (1)

Job Order (2)

185


submit the complete


For incomplete

documents:



the complete

documentary

requirements

NONE ( If

requestin

g party is

an

indigent)

3. Client pays the

Certification fee

City Treasury

Department

(Windows 20-23)




Windows 35-37



attaches it to the

Request Form and



records clerk

NONE Two (2)

Minutes

Assessment

Clerk III (1)

Job Order (2)


verifies and prints the

requested Certification NONE

One (1)

hour

Assessment

Clerk II (1)

Job Order (1)


reviews the Certification

NONE

Assessment

Clerk III (1)

Assessment

Clerk II (1)



NONE

Supervising

Administrative

Officer

Administrative

Officer I



Certification



Certification NONE

Assessment

Clerk III (1)

Job Order (3)

186

10 Certification of No Improvement

This certification is a supporting document to transfer property ownership with the Bureau of Internal

Revenue; and application for registration of real property with the Registrar of Deeds.


Classification: SIMPLE (One hour)

Applies to properties measuring 500 square meters and below; no

ocular inspection is required.


Who may avail: ALL


12. Photocopy of any applicable

document of transfer of ownership, such

as:

− Deed of Sale







Consolidation








13. Affidavit of No Improvement Principal or Authorized Representative

14. Principal




Pag-IBIG


15. Representative

187






represented OR


Pag-IBIG







Pag-IBIG




FEES

TIME

FRAME

PERSON

RESPONSIBLE








requirements to the


Windows 35 to 37



to client




and completeness

NONE Five (5)

Minutes

Assessment

Clerk III (1)

Job Order (2)



Payment

For incomplete

documents:


submit the complete


For complete

documents:



For incomplete

documents:



the complete

PHP50.0

0 per

property

Two (2)

Minutes

Assessment

Clerk III (1)

Job Order (2)

188

documentary

requirements

3. Client pays the

Certification fee

City Treasury

Department

(Windows 20-23)




Windows 35-37



attaches it to the

Request Form and



records clerk

NONE Two (2)

Minutes

Assessment

Clerk III (1)

Job Order (2)


encodes and prints the

requested Certification NONE One (1)

hour

Assessment

Clerk II (1)

Job Order (1)



NONE

Supervising

Administrative

Officer

Administrative

Officer I



Certification



Certification NONE

Assessment

Clerk III (1)

Job Order (3)

11 Certification of No Improvement

This certification is a supporting document to transfer property ownership with the Bureau of Internal

Revenue; and application for registration of real property with the Registrar of Deeds.


Classification: COMPLEX (7 Working Days)

189

Applies to properties measuring 501 square meters and above; ocular

inspection is required.


Who may avail: ALL


18. Photocopy of any applicable

document of transfer of ownership, such

as:

− Deed of Sale







Consolidation








19. Inspection Report City Assessment Department (Assigned

Taxmapping Team)

20. Picture of property City Assessment Department (Assigned

Taxmapping Team)

21. Principal




Pag-IBIG


22. Representative






represented OR


Pag-IBIG

190







Pag-IBIG




FEES

TIME

FRAME

PERSON

RESPONSIBLE








requirements to the


Windows 35 to 37



to client




and completeness

NONE Five (5)

Minutes

Assessment

Clerk III (1)

Job Order (2)



Payment

For incomplete

documents:


submit the complete


For complete

documents:



For incomplete

documents:



the complete

documentary

requirements

PHP50.0

0 per

property

Two (2)

Minutes

Assessment

Clerk III (1)

Job Order (2)

3. Client pays the

Certification fee

City Treasury

Department

(Windows 20-23)

191




Windows 35-37



attaches it to the

Request Form and


to the assigned

Taxmapping Team

NONE One (1) day

Assessment

Clerk III (1)

Job Order (2)

4a. Assigned

Taxmapping Team

conducts ocular

inspection

4b. Assigned

Taxmapping Team

prepares Inspection

Report and attaches

picture of subject

property

NONE

Five (5)

days

(SOUTH

CALOOCAN)

Local

Assessment Operations

Officer III (1)

Local

Assessment

Operations

Officer II (2)

Local

Assessment

Operations

Officer I (1)

Taxmapper IV (1)

Taxmapper II (1)

Taxmapper I (1)

FIELD

VERIFIERS

Taxmapper II (1)

192

Taxmapping Aide

(1)

Assessment

Clerk I (1)

Administrative

Aide III (2)

Administrative

Aide II (1)

Administrative

Aide I (1)

Metro Aide I (1)

Job Order (5)

(NORTH

CALOOCAN)

Local

Assessment

Operations

Officer IV (1)

Local

Assessment

Operations

Officer III (1)

193

Administrative

Assistant III (1)

FIELD

VERIFIERS

Assessment

Clerk III (1)

Taxmapping Aide

(1)

Administrative

Aide III (3)

Administrative

Aide I (1)

Job Order (5)


encodes and prints the

requested Certification NONE One (1)

hour

Assessment

Clerk II (1)

Job Order (1)



NONE

Supervising

Administrative

Officer

Administrative

Officer I

194



Certification



Certification NONE

Assessment

Clerk III (1)

Job Order (3)

12 Certification of Prevailing or Previous Assessment






Who may avail: ALL


25. Owner’s copy of Tax Declaration Requesting Party

26. Principal




Pag-IBIG


27. Representative






represented OR


Pag-IBIG







Pag-IBIG



195


FEES

TIME

FRAME

PERSON

RESPONSIBLE


Form from the assigned

service provider and fills it

out

1b. Client returns the filled-

out Request Form with the


to the assigned service

provider

1a. Assigned service

provider gives out

Request Form to client

1b. Assigned service

provider receives and

reviews the documents

for accuracy and

completeness

NONE Five (5)

Minutes

Assessment

Clerk III (1)


verifies the submitted

copy of Tax Declaration

for tie-up and

reconciliation to existing

office records NONE One (1)

hour

Administrative

Aide IV (1)

Job Order (2)

2. Client receives Order of

Payment

3. Assigned service

provider issues Order of

Payment

PHP50.0

0 per

property

Two (2)

Minutes

Assessment

Clerk III (1)

3. Client pays the

Certification fee

City Treasury

Department

(Windows 20-23)



the assigned service

provider

4. Assigned service

provider receives Official

Receipt and attaches it

to the Request Form

NONE One (1)

hour

Assessment

Clerk III (1)

196

5. Assigned service

provider encodes and

prints the requested

Certification NONE

Assessment

Clerk III (1)



NONE

Supervising

Administrative

Officer

Administrative

Officer I

5. Client signs on the

duplicate copy and

receives the Certification

7. Assigned service

provider releases the

Certification

NONE

Assessment

Clerk III (1)

13 Certification of No Land Holdings (Improvement Only)






Who may avail: ALL



31. Principal

197




Pag-IBIG


32. Representative






represented OR


Pag-IBIG







Pag-IBIG




FEES

TIME

FRAME

PERSON

RESPONSIBLE




out





provider


provider gives out





for accuracy and

completeness

NONE Five (5)

Minutes

Assessment

Clerk III (1)


verifies the submitted

copy of Tax Declaration

for tie-up and

reconciliation to existing

office records

NONE One (1)

hour

Assessment

Clerk III (1)

198


Payment

3. Assigned service


Payment

PHP50.0

0 per

property

Two (2)

Minutes

Assessment

Clerk III (1)

3. Client pays the

Certification fee

City Treasury

Department

(Windows 20-23)




provider

4. Assigned service



to the Request Form NONE

One (1)

hour

Assessment

Clerk III (1)

5. Assigned service



Certification NONE

Assessment

Clerk III (1)



NONE

Supervising

Administrative

Officer

Administrative

Officer I


duplicate copy and


7. Assigned service


Certification

NONE

Assessment

Clerk III (1)

199

14 Certification Within or Outside Territorial Jurisdiction

Office or Division: TAXMAPPING DIVISION AND ASSESSMENT RECORDS DIVISION



Who may avail: ALL



36. Photocopy of Title Requesting Party

37. Location Plan Requesting Party

38. Principal




Pag-IBIG


39. Representative






represented OR


Pag-IBIG







Pag-IBIG




FEES

TIME

FRAME

PERSON

RESPONSIBLE




out


provider gives out


NONE Five (5)

Minutes

Assessment

Clerk III (1)

200





provider




for accuracy and

completeness


verifies taxmapping

records NONE One (1)

hour

Taxmapper I (1)


Payment

3. Assigned service


Payment

PHP50.0

0 per

property

Two (2)

Minutes

Assessment

Clerk III (1)

3. Client pays the

Certification fee

City Treasury

Department

(Windows 20-23)




provider

4. Assigned service



to the Request Form NONE

Two (2)

Minutes

Assessment

Clerk III (1)

5. Assigned service



Certification NONE

30 minutes

Assessment

Clerk III (1)


signs the Certification NONE

Taxmapper (IV)

201

Taxmapper I (I)


duplicate copy and


7. Assigned service


Certification

NONE

Assessment

Clerk III (1)

15 Transfer Tax Assessment




Who may avail: Property owner or Authorized Representative


42. Original and Photocopy of any

applicable document of transfer of

ownership, such as:

− Deed of Sale







Consolidation








43. Tax Declaration City Assessment Department

44. Photocopy of Title Requesting Party

202

45. Photocopy of Tax Clearance

(Updated)


46. Photocopy of Certificate Authorizing

Registration (CAR)

(*If available)

Bureau of Internal Revenue

47. Business Tax Receipt (if Seller is a

corporation)


48. Principal or By Representative


Identification Card of both Buyer and

Seller


Pag-IBIG

49. Representative






represented OR


Pag-IBIG




Pag-IBIG


FEES

TIME

FRAME

PERSON

RESPONSIBLE

1. Client submits


to assigned personnel


checks the documents for

accuracy and

completeness

NONE

Ten (10)

minutes

Assessment Clerk

III

Administrative

Aide IV


2a. Client is asked to wait

while Transfer Tax is

computed

For incomplete documents:



computes Transfer Tax

due

For incomplete

documents:

NONE

Assessment Clerk

III

203


submit the complete




the complete

documentary

requirements

Administrative

Aide IV


Payment for Transfer Tax

and Certified Copy of

Official Receipt



for Transfer Tax and

Certified Copy of Official

Receipt

Transfer

tax cost is

computed

as 82.5%

of 1% of

the Market

Value,

Selling

Price, or

Zonal

Value of

the

property,

whichever

is higher

PHP20.00

per

certified

copy of

Official

Receipt

Assessment Clerk

III

Administrative

Aide IV

3. Client pays the Transfer

Tax

City Treasury

Department

(Windows 20-23)


presents Transfer Tax

Receipt to assigned

personnel


receives Transfer Tax

Receipt and enters the

O.R. number in their

records

NONE

Assessment Clerk

III

Administrative

Aide IV

5. Client receives Transfer

Tax Receipt and certified

copy thereof


returns to client the

original Transfer Tax

Receipt and its certified

copy

NONE

Assessment Clerk

III

Administrative

Aide IV

204





How feedbacks are processed Every Friday, the Human Resource Management and

Development Office opens the drop box and compiles


Feedback requiring answers are forwarded to the

relevant offices and they are required to answer or take

corrective action within three (3) days of the receipt of

the feedback.


For inquiries and follow-ups, you may contact the

following telephone numbers: (02) 8336-5606; (02)

8288-8811 local 2210, 2213, and 2246.

You may also email us at:

[email protected]

How to file a complaint Fill out the client Complaint Form and drop it at the

designated drop box located at the Front Desk.

Complaints can also be filed via telephone. Make sure

to provide the following information:

- Name of person being complained

- Narration of the incident



8288-8811 local 2210, 2213, and 2246.

*Please note that we do not entertain anonymous

complaints unless evidence is presented showing

obvious truth to the allegation.

How complaints are processed The Complaints Action Team opens the complaints

drop box on a daily basis and evaluates each

complaint.

Upon evaluation, the Complaints Officer shall start the

investigation and forward the complaint to the relevant

office for their explanation.

205

The Complaints Officer will write a report after

completing its investigation and shall submit it to the

Head of Agency for appropriate action.

The Complaints Officer will give the feedback to the

client.



8288-8811 local 2210, 2213, and 2246.

Contact Information You may contact us at the Facebook Account of City

Mayor Hon. OSCAR G. MALAPITAN (Mayor Oscar

“OCA” Malapitan)

Contact Center ng Bayan CCB Portal:

[email protected]

Citizen’s Complaint Hotline:

8888

1-6565


206

CITY TREASURY DEPARTMENT

TAXES AND FEES

207

1 Annual Real Property Tax Collection Collection of payment for Real Property Tax

Office or Division: REAL PROPERTY TAX DIVISION



Who may avail: Real Property Owners within the city


Last Official Receipt Owner’s copy from last payment at CTD

Tax Declaration City Assessment Department


FEES

TIME FRAME

PERSON RESPONSIBLE

Present Official Receipts (latest year or latest prior to present billing and Tax Declaration)

Receive documents and verify accounts Print and release of Statement of Account (SOA)

None 2 minutes Adm Off I RCC II Adm, Aide III LTOO I

Pay the corresponding amount based on Statement of Account (SOA)

Collect payment and print and release Official Receipt

Varying amount

2 minutes South RCC III Adm Asst I RCC II. Sr. Adm Asst II North Adm Off I Sr. Adm Asst II Sr. Adm Asst II

2 Tax Clearance

Issuance of Real Property Tax (RPT) Clearance

Office or Division: REAL PROPERTY TAX DIVISION (Clearance Section)



Who may avail: Real property owners with updated accounts


Tax Declaration City Assessment Department

Current Tax Payment receipt RPT Division, CTD

Community Tax Certificate (Photo copy) or government-issued identification card

Owner’s copy

208


FEES

TIME FRAME

PERSON RESPONSIBLE

Present documents Receive documents and verify accounts

4 hrs. LRCO I

Issue Order of Payment Advice client to pay required amount at the cashier

Varying

2 mins RCC I

Present proof of payment (OR)

Receive the OR Prepare RPT Clearance for signature of RPT Chief

2 mins LTOO II

Approve and affix signature of the RPT Chief

2 – 5 mins

Officer-in-Charge RPT

Release of RPT Clearance to the client

2 mins LRCO I

3 Tax Clearance

Collection of Fees for Real Property Tax (RPT) Clearance

Office or Division: MISCELLANEOUS DIVISION



Who may avail: Real property owners with updated accounts


Order of payment for Tax Clearance Clearance Section, Real Property Tax Division, CTD


FEES

TIME FRAME

PERSON RESPONSIBLE

Present Order of Payment and pay required amount

Collect payment and issue Official receipt

2 mins RCC II Adm Asst I RCC I Sr Adm Asst I

4 Collection of Fees, Licenses and Taxes

Collection of Fees for Medical/Health Clearance




209

Who may avail: All


Order of payment for Medical/ Health Certificate Health Department


FEES

TIME FRAME

PERSON RESPONSIBLE

Payment of fees according to Order of Payment

Collect payment and issue Official Receipt

Varying 3 mins. RCC II Adm Asst I RCC I Sr Adm Asst I


Collection of Tuition Fees




Who may avail: Students of University of Caloocan City


Order of payment for Tuition Fees University of Caloocan City (UCC)


FEES

TIME FRAME

PERSON RESPONSIBLE



Varying 3 mins. LTOO I Adm Asst I


Collection of Fees for traffic violations




Who may avail: Owner’s of private and public utility vehicles


Order of Payment for Impounding/Towing Fee Order of Payment for Other Traffic Mgmt Center (TMC) Fees Order of Payment for Tricycle Franchise Dropping Fee

Tricycle Pedicab Regulatory Services (TPRS)


FEES

TIME FRAME

PERSON RESPONSIBLE

210





Collection for City Transfer Tax




Who may avail: Lot Owners


Order of Payment for City Transfer Tax



FEES

TIME FRAME

PERSON RESPONSIBLE




8 Collection of Fees and Taxes

Collection of Fees for Machineries Inspection



Type of Transaction: G2B – Government to Business Entity

Who may avail: Business Owner’s


Order of Payment for Machineries Inspection Fee City Assessment Department


FEES

TIME FRAME

PERSON RESPONSIBLE




211


Collection of Fees for Excavation Inspection



Type of Transaction: G2C – Government to Citizen G2B – Government to Business Entity

Who may avail: Business Entity, Private Real Property Owners


Order of Payment for Excavation Inspection Fee City Engineering Department


FEES

TIME FRAME

PERSON RESPONSIBLE





Collection of Cemetery Fees




Who may avail: Slot Owners at City Cemetery


Order of Payment for Cemetery Fee City Cemetery


FEES

TIME FRAME

PERSON RESPONSIBLE





Collection of Professional Tax Receipt (PTR)




212

Who may avail: Licensed Professionals


Order of Payment for Professional Tax Receipt (PTR)

Owner’s Income Statement


FEES

TIME FRAME

PERSON RESPONSIBLE





Collection of Fees for Police Clearance




Who may avail: All


Order of Payment for Police Clearance PNP Station-Sangandaan


FEES

TIME FRAME

PERSON RESPONSIBLE





Collection for Community Tax Certificates (Cedula)



Type of Transaction: G2C – Government to Citizen G2B – Government to Business Entity

Who may avail: All


For corporation - Order of Payment Business Permit and Licensing Office

Individual - Latest basic salary or Information Sheet or latest Cedula

Owner’s copy

213


FEES

TIME FRAME

PERSON RESPONSIBLE

Present Order of Payment (Corporation)

Collect payment required in the Order of Payment

Gross Income x 2.20/5000+5.50

2 mins LTOO II

Present Basic Salary or Information sheet or latest cedula

Computation of due/ Collect payment

Gross Incomex1.10+5.50

3 mins RCC II

No Income Collect payment 5.50 2 mins Adm Aide I Adm Aide I

14 Collection of Fees and Rental

Collection for Market Fees / Rental Collection

Office or Division: MARKET DIVISION



Who may avail: Ambulant Vendors / Stall Owners


Order of Payment for slaughter house City Veterinary’s Office


FEES

TIME FRAME

PERSON RESPONSIBLE

Present Order of Payment (Slaughter House)

Collect payment required in the Order of Payment

Varying 5 mins RCC II

Payment regular rental dues (Permanent Stalls)

Collect regular dues and issue Official Receipt

Varying 3 mins LTOO I

Payment regular dues (Ambulant Vendors)

Collect regular dues and issue Cash Ticket

Varying 2 mins Adm Aide IV

15 Business License Renewal

Collection of various fees in relation to Business Permit

Office or Division: LICENSE DIVISION



Who may avail: Business Tax Payers


Order of Payment Mayor’s Permit Fee Business Permit and Licensing Office

Order of Payment Building Permit Fee Office of the City Building Official

Order of Payment Electrical Permit Fee City Engineering Office

Order of Payment Fire Safety Fee Bureau of Fire

214


FEES

TIME FRAME

PERSON RESPONSIBLE

Present Order of Payment Collect payment and issue Official Receipt

Varying 2 mins RCC III RCC III RCC II


Collection of Fees for Delivery Vans’ Stickers

Office or Division: LICENSE DIVISION



Who may avail: Business Owner’s


Photocopy of Service Vehicle OR/CR Owner’s Copy / Land Transportation Office (LTO)

Order of Payment for sticker License Division, CTD


FEES

TIME

FRAME

PERSON RESPONSIBLE



2 wheels- 150.00

3 wheels 350.00

4 wheels 550.00 6 wheelers or more 800.00

3 mins. Adm Aide III

17 Certified True Copy of Transfer Tax Receipt

Issuance of CTC of Transfer Tax Receipt

Office or Division: ADMINISTRATIVE DIVISION



Who may avail: Real property owners


Original Official Receipt of Transfer Tax Miscellaneous Division upon payment

215

Official Receipt of payment for the requested document

Miscellaneous Division upon payment


FEES

TIME FRAME

PERSON RESPONSIBLE

Present original official receipt of Transfer Tax

Receive and scan the official receipt

3 mins Adm Off I

Present proof of payment for the requested CTC of OR

Release the Certified True Copy of OR (Transfer Tax)

20.00 1 min LRCO I


How to send a feedback Accomplish the Feedback Form available in the office and drop in the designated Comment and Suggestion Box located

at the Front Desk.


Every Friday, the Human Resource Management and Development Office opens the drop box and compiles and records all feedback submitted.

Feedback requiring answers are forwarded to the relevant offices and they are required to answer or take corrective action within three (3) days of the receipt of the feedback.

How to file a complaint Fill out the client Complaint Form and drop it at the designated drop box located at the Front Desk.

Complaints can also be filed via telephone. Make sure to provide the following information:


- Narration of the incident


The Complaints Action Team opens the complaints drop box on a daily basis and evaluates each complaint.

Upon evaluation, the Complaints Officer shall start the investigation and forward the complaint to the relevant office for their explanation.

The Complaints Officer will write a report after completing its investigation and shall submit it to the Head of Agency for appropriate action.

The Complaints Officer will give the feedback to the client.

Contact Information [email protected] (02) 288 – 8811 loc. 2271, 2274, 2276, 2299


216

SERVICES

217

BARANGAY SECRETARIAT

SERVICES

218

1 Issuance of Certification and Barangay Bond Issuance of different kinds of certification needed by the barangay officials and constituents are

issued for authentication and for employment both in local and abroad

Office or Division: Barangay Secretariat- Administrative Section


Type of Transaction: G2G- Government to Government

Who may avail: All barangay officials, all government agencies, LGUs


Certification for Eligibility

1. Certification from Punong Barangay (1 original 1 photocopy)

2. Service Record (1 photocopy)

3. Oath of Office (1 original 1 photocopy)

4. Appointment (1 original 1 photocopy)

Concerned barangay

Barangay Secretariat/Concerned barangay

Barangay Secretariat/Concerned Barangay

Concerned Barangay

Certification for Death Claim

1. Death certificate of the deceased barangay official (1 photocopy)

Office of the Civil Registry

Certification of Leave Credits

1. Copy of computation of Leave Credits signed by the City Accountant

(1 photocopy)

City Accounting Office


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Fill up request form

2. Present required document for verification

3. Pay the fee at the window of the Treasurer’s Office

1. Verify request letter and required documents

2. Issue order of payment (if needed)

3. Prepare required document

4. Approve and sign documents by the Officer-In-Charge

5.Release of Certification

Local-

Php 20.00

per copy

Abroad- Php 100.00 per copy

3 minutes

3 minutes

5 minutes

1 minute

CAO I

CAA II

CAO I

CAA II

CAA II

OIC

CAO I

CAA II

TOTAL: Php 20.00 12 minutes

219

Php 100.00

2 Issuance of Barangay Bond for Mother Barangay and Sangguniang

Kabataan (SK)

Our office main task is to issue an endorsement to the Bureau of Treasury for bonding purposes

of the Punong Barangay and Treasurer, SK Chairman and its Treasurer

Office or Division: Barangay Secretariat- Administrative Section



Who may avail: Punong Barangay, Treasurer, SK Chairman and Treasurer


For Punong Barangay and SK Chairman

1. Form 57-A

2. Form 58-A

3. Sworn Statement of Assets, Liabilities and Net worth (SALN)

4. Xerox of Oath of Office

5. DILG Certification

6. MTC/RTC

7. Latest Budget

8. Inventory (Received by COA)

9. Xerox of each copy

For Barangay and SK Treasurer

1. Form 57-A

2. Form 58-A

3. Sworn Statement of Assets, Liabilities and Net worth (SALN)

4. MTC/RTC

5. Resolution

6. Appointment

7. Oath of Office

8. Xerox of each copy

Barangay Secretariat



Concerned barangay

Department of the Interior and Local Government (DILG)

Trial Court

Sangguniang Panlungsod




Concerned barangay

Trial Court

Concerned barangay

Concerned barangay

Concerned barangay

220


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Fill up request form

2. Present required document for verification

1. Verify required documents

2. Prepare endorsement to be submitted to the Bureau of Treasury

3. Approve and sign documents by the Officer-In-Charge

4.Release of Certification

None 1 minute

3 minutes

1 minute

1 minute

CAA II

CAA II

OIC

CAA II

TOTAL: 6 minutes

3 Implementation of Ombudsman and Sangguniang Panglungsod

Decisions/Orders

Serving and implementing decision (suspension or removal), memorandum issued by

Sangguniang Panlungsod, court and Ombudsman pertaining to administrative cases filed against

any elected and appointed barangay officials

Office or Division: Barangay Secretariat- Operation Section



Who may avail: All barangay officials, LGUs


None None


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submit compliance and take action on any orders

None 1 day CAA II

OIC

221

TOTAL: 1 day

4 Barangay complaints and inquiries assistance (walk-in)

These are the clients unexpectedly visiting our office that needs an answer and assistance

pertaining to their complaints and inquiries against their elected and appointed barangay officials






1. Written/verbal complaint Legal Department/concerned citizen


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Present the written or verbal complaint

2. Listen to the advice and follow rules and procedures

3. Wait for further instructions on the submitted complaints

1. Receive and review the details of complaint and inquiries

2. Render advice/recommendation based on RA 7160- Local Government Code of 1991

3. Forward the document to the Chief of Office for proper disposition

4. Endorse the complaint to

None 2 minutes

3-10 minutes

(depending on the complaints)

3-5 minutes

2 minutes

CAA II

OIC

CAA II

OIC

CAA II

OIC

CAA II

OIC

222

the Sangguniang Panglunsod

TOTAL: 10 minutes or

19 minutes

5 Barangay complaints and Inquiries Assistance (Electronic Mail)

These are the clients sending complaints and inquiries to our email address that needs an answer

and assistance against their elected and appointed barangay officials






None None


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submit an email regarding complaint and inquiries through our email address

2. Wait for notification on received complaint or inquiries

1. Print and record the details of the emailed complaint and inquiries

2. Render advice and recommendation for the emailed complaint/inquiries based on RA 7160

3. Forward the printed document to the Chief of Office for information

None 3 minutes

10 minutes

2 minutes

CAA II

CAA II

CAA II

OIC

223

and disposition

4. Endorsed the emailed complaint to Sangguniang Panglunsod and other concerned agencies for proper disposition

CAA II

TOTAL: 15 minutes

6 Barangay information dissemination

This is our foremost function as an agency dedicated for proper delivery of barangay services and

the City Mayors programs, projects and plans for the 188 barangays of this city

Office or Division: Barangay Secretariat (both Administrative and Operation Section)

Classification: Simple to Complex




None None


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Present the document to the receiving section or to the Officer of the Day

2. Wait for further order on the document or

1. Receive inter-department/ agency communications like:

-Memorandum circulars

Administrative/Executive Orders

-Ordinance/ Resolution

None 1 minute

CAA II

224

memorandum received by our agency

-Other Issuances

2. Present the document to the OIC for proper disposition

3. Conduct brief orientation to all Area Managers regarding the activity/program

4. Prepare endorsement letter for the memorandum and other communication

5. Reproduce (optional) the document through risograph and other means

6. Dispatch the Area Managers for dissemination of information

7. Submit Acknowledgement Receipt (after dissemination)

1 minute

2 minutes

2 minutes

5-8 minutes

2 minutes

4 hours-1 day

CAA II

OIC

CAO I

CAO I

CAA II

CAA II

OIC

4 CAA II

TOTAL: 4 hours 12 minutes or

1 day and 15 minutes

225

7 Mobilization and monitoring inter-organization coordination

Our agency next to our main task is for barangay and city affairs mobilization and monitoring

Office or Division: Barangay Secretariat (both Administrative and Operation Section)





None None


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Receive inter-department/ agency communications and invitations like:

-Barangay General Assembly

-State of Barangay Address

-City National Government Activity/program

None 10 minutes CAO I – Barangay Secretariat

2. Conduct brief orientation/ invitation to all area managers regarding the activity/ program to be mobilized or monitored

None 30 minutes Community Affairs Officer - Barangay Secretariat

3. Assign respective task

- Attendance

- Physical Arrangement

None 1 day Community Affairs Assistant II/ Officer-in-

Charge – Barangay Secretariat

226

4. Dispatch the area managers for the mobilization/ monitoring activities

None 30 minutes Community Affairs Assistant II/ Officer-in-

Charge – Barangay Secretariat

5. Submit after activity report

None 1 day Community Affairs Assistant II- Barangay

Secretariat


How to send a feedback Please let us know how we served you through the following:


➢ Accomplish the Feedback Form available in the office and drop in the designated

Comment and suggestion Box located at the Front Desk

How to file a complaint ➢ Send your feedback and queries through:

➢ Email Address- [email protected]


➢ Send your complaints through:


Contact Information ➢ Send your feedback and queries through:


➢ Telephone numbers- (02) 336-5592 and 8-288-8811 loc. 2310




227

Contact us at Facebook Account of City Mayor, Hon. OSCAR G. MALAPITAN

228

CALOOCAN CITY MEDICAL CENTER

SERVICES

229

Caloocan City Medical Center Service 1

CCMC is devoted to provide excellent patient care, patient safety and unequalled passion and commitment

to assure the very best healthcare services especially to the residents of City of Caloocan.

Office or Division: Admitting Section



Who may avail: Patients


Admitting Chart Emergency Room

Orange Card (for patient with existing records)

Emergency Room/ OPD

Admitting Slip, Hospital Rules/Regulations Form and Inventory Checklist

Emergency Room

Patient Chart Emergency Room


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIB

LE

1. Patient/relative accomplish and submit hospital admission form

Ask the on-duty if there’s available room

None 3 minutes Midwife II

2. New Patient – Acquire permanent patient number for purpose of hospital record and future admissions

Old Patient – Notify the personnel on duty of your patient number for record retrieval and/or medical history

If it’s previous admitted or 1st time to be admitted

None 1 minute Midwife II

3. Clarify and sign on hospital rules, policies and agreements

Explain the regulations and rules of the hospital

None 3 minutes Midwife II

230

4. Sign consent for admission

For admission Midwife II

TOTAL: NONE NO EXACT




Office or Division: Emergency Room Section





Patients Data Sheet Emergency Room

Patient Information, clearance (for discharge patient)

Emergency Room

Patient Chart (for patient subject for admission)

Emergency Room

Patient Chart Emergency Room


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIB

LE

1. Take patient information and vital signs

Record all gathered information

None 5 minutes Nurse III

2. Inform department concerned of patients condition

Categorize/classify and Endorse the patient to the appropriate department

None 1 minute Nurse III

3. Doctors management Assess the patient None 1 hour Officer of the

Day

4. Evaluate patients of health for further observation and admission, transfer or discharge

For observation, for medications or diagnostic work-up

None 1 hour Officer of the

Day

231




Office or Division: Out Patient Department





Orange card OPD

Patient’s Medical Record OPD


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIB

LE

1. New Patient – Acquire Registration Patient Number and Orange Card

Old Patient – Submit Orange Card and Acquire Registration Patient Number - Patient wait for his/her turn

Register the patients and take the vital signs


2. Interview patient and subject to preliminary check-up

Record all gathered information


3. Doctor’s management, inform and advise patient of his/her condition and the necessary interventions.

For observation, for medications or diagnostic work-up

None 1 hour Medical

Officer III

TOTAL: NONE NO EXACT

232




Office or Division: Radiology (X-ray)





X-ray request slip Emergency Room/ Out Patient Department

Official Receipt Cashier (Window 6)


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIB

LE

1. Patient submit request and acquire order of payment

Receive the required documents and check for completeness

None 1 minute Radiologic

Technologist III

2. Pay required amount at the hospital cashier( Window 6 )

Receive the required amount and issue Official Receipt

Amount of varying on request procedure

1 minute Administrative

Aide I

3. Return to radiology department for X-Ray procedure and acquire schedule of release of his/her result.

Do the procedure and tell when to come back for the result

None 1 hour Radiologic

Technologist III

TOTAL:


1 hour

233




Office or Division: Radiology (Ultrasound)





Ultrasound request slip Emergency Room/ Out Patient Department



FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIB

LE



None 1 minute Officer of the

Day





Aide I

3. Return to radiology department for Ultrasound procedure and acquire schedule of release of his/her result.



Day

TOTAL:


1 hour

234




Office or Division: Radiology (CT Scan)





CT Scan request slip Emergency Room/ Out Patient Department



FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIB

LE



None 1 minutes Officer of the

Day





Aide I

3. Return to radiology department for CT Scan procedure and acquire schedule of release of his/her result.



Day

TOTAL:


1 hour

235




Office or Division: Laboratory





Physicians laboratory request Emergency Room/ Out Patient Department

Order of payment Laboratory Section

Official Receipt Cashier Section(Window 6)


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIB

LE




Day


Accept the payment based on the order of payment

Amount varying dependent on the request procedure


Aide I

3. Return to the laboratory unit for the necessary procedure and inform patient for the schedule of release of his/her results


None 1 hour Medical

Technologist II

TOTAL:


1 hour

236




Office or Division: Philhealth Utilization





Philhealth ID Philhealth

CSF –signed by employer Philhealth/Company

a. Certificate of contribution from employer 9 months qualifying contribution within 12 months period prior to the first day of confinement b. Premium Contribution Receipt for IPP c. Member’s Data Record ( MDR ) d. Indigent ID or CEI

e. Photocopy of Senior Citizen’s ID

Philhealth

Philhealth form and clearance slip Philhealth and from the hospital


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIB

LE

1. Verification of Philhealth Eligibility

Waiting for the Philhealth verification


Officer III

2. Encoding, Printing, Signing of Philhealth Form and Clearance

Issue the clearance to the client


Officer III

TOTAL: None 16 minutes

237




Office or Division: Pharmacy Section





Prescription E.R./OPD

Official receipt Cashier Section(Window 6)


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIB

LE

1. Present prescription issued by the Physician

Check the prescribe prescription

None 2 minutes Officer of the

Day

2 Clearance ( Discharge of Patient )

For out-patient acquire order of payment and paid varying amount depend on the dispense medicine to the Hospital Cashier ( Window 6

Compute the dispense medicines


Day

TOTAL: None 3 minutes




Office or Division: Medical Records Section


238




For Birth Certificate : - Identification Card/Cedula and

Marriage Contract or Certificate of No Marriage

For Death Certificate: - Patient Chart, Identification Card and

Statement of Accounts For Medical Certificate:

- Patient Chart and Identification Card For Medico Legal Certificate:

- Patient Blotter from Emergency

Room and Identification

Medical Records

Order of payment Laboratory Section

Official Receipt Cashier Section(Window 6)


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Acquire Medico Legal/ Medical Certificate

Acquire Medical Abstract, Discharge Summary of Admitted Patients

Acquire Birth/ Death Certificates

Acquire Insurance Claims of In-Patients and Treated Patient at ER

(Patient or relative acquire order of payment for issuance of certificate).

Ask the personal information of the patient

Varying depend on the require document


Aide III


Issue the official receipt

Case dependent


Aide I

239

3. Return to the Medical Records Section

Issue the certificate


Aide III

TOTAL:

Varying depend on the require document

13 minutes


How to send a feedback Thru email

How feedback is processed By answering the email by the hospital administrator

How to file a complaint Thru email, personal communication to the hospital administrator, black and white letter

How complaints are processed Action by the hospital administrator

Contact Information 5- 310-79-25/8-986-92-63

240

CALOOCAN CITY NORTH MEDICAL CENTER

SERVICES

241

1 Issuance of ORANGE CARD for Out-Patient /ADMITTED PATIENT

Admit patient from er /opd with the corresponding admitting slip signed by the admitting physician

Office or Division Admitting Department



Who may avail: All


1. Orange card Admitting department

2. Admitting slip Out-Patient /ER-

3. Encode information taken from the patient relative

RELATIVE OF PATIENT Medical doctors

4. Quotation of diagnostic procedure (if applicable)

Outside laboratory and diagnostic clinic (if test is not available in the hospital)

CLIENT STEPS

AGENCY ACTION FEES TO BE

PAID PROCESSING

TIME

PERSON RESPONSIBL

E

1. Secure ORANGE CARD

1. Issuance of orange card from admitting department

PhP 50.00 3 Minutes

Admitting Clerk Or

Officer of the Day

Give information regarding patient

2. Interview patient relative in regards with the information of patient

None 5 Minutes

Admitting Clerk Or

Officer of the Day

Proceed to PHILHEALTH OFFICER TO INQUIRE ABOUT THE STATUS OF THEIR PHILHEALTH

Check and trace the status of PHILHEALTH.

None Philhealth

Officer

2. Admit the patient if NBB or non NBB patient

3. Encode the patient information as admitted

None 5 Minutes

Admitting Clerk Or

Officer of the Day

3. Issuance of watchers pass

4. Watchers pass given with complete data of the patient

None 2 Minutes Admitting Clerk

TOTAL: PhP 50.00 15 Minutes

Discharge patient=to discharge patient know the final diagnosis with the discharge order from the

physician ,record in the hospital logbook together with the time and date of discharge and remove

242

from the daily census chart sign the discharge slip given by the ward to be given to guard on duty.

Office or Division Admitting Department



Who may avail: All Cleared Patient


1. SOA Patient FROM WARD Department – Medical Doctor

2. Final billing Billing Department

3. Discharge order From Ward-Medical Doctor

CLIENT STEPS


PAID PROCESSING

TIME

PERSON RESPONSIBL

E

1 Secure diagnostic test request

1. Issue diagnostic test request according to patient’s medical condition and needs.

None 1 Day

Medical Officer Or

Physician of the day

2. Secure order of payment for diagnostic test

2. Issue order of payment for diagnostic test

None 1 Day

Medical Technologist -

Laboratory/ Radiologist – Radiology /

Nurse - OPD Or

Officer of the day

3. Proceed to Medical Social Work Medical Assistance on Diagnostic Test

3. Interview patient using Intake interview sheet None 7 Minutes

Medical Social Worker

Or Officer of the

day

4. Give discount on patient according to assessment and social classification, by stamping the order of payment

None 5 Minutes

Medical Social Worker

Or Officer of the

day

TOTAL: None 2 days and 12

minutes

243

2 Issuance of Official Receipt for Discharge In-patient An Official Receipt is a piece of paper that you get from someone as proof that they have

received.

Office or Division: Cashier Section



G2C – Government to Citizen

Who may avail: All


1. Order of payment or Statement of Account (Original)

Out-Patient Department, Emergency Room and Billing Section


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Pay the required fees at the Cashier Section by showing the order of payment or Statement of Account.

1. Accept the payment based on the order of payment or Statement of Account.

It depends upon the

accumulated

charges or cases

under infirmary

level.

1 minute

Administrative Aide VI

Cashier Section

or

Officer of the day

2. Present the Official Receipt to Billing Section.

2. Record the Official Receipt number in the Statement of Account copy.

It depends upon the

accumulated

charges or cases

under infirmary

level.

1 minute


Cashier Section

or

Officer of the day

3. Return to Service Ward Section and present your discharge clearance.

3. Sign in the discharge clearance and issue a discharge slip.

It depends upon the

accumulated

charges

5 minutes


Cashier Section

or

Officer of the day

244

or cases under

infirmary level.

4. Wait for the assistance of the utility staff.

4. Accompany the discharge patient to admitting section up to departure at lobby area.

It depends upon the

accumulated

charges or cases

under infirmary

level.

3 minutes


Cashier Section

or

Officer of the day

TOTAL: 10 minutes

3 Issuance of Official Receipt for Emergency Room patient An Official Receipt is a piece of paper that you get from someone as proof that they have

received.





Who may avail: All


1. Order of payment (Original) Out-Patient Department and Emergency Room


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Get the Order of Payment from ER nurse

1. Accept the payment based on the order of payment.

It depends upon the

accumulated

charges or cases

under infirmary

level.

1 Minute


Cashier Section

Or

Officer Day

245


2. Record the Official Receipt number and Issue ER clearance form.

It depends upon the

accumulated

charges or cases

under infirmary

level.

1 Minute


Cashier Section

Or

Officer Day

3. Complete ER clearance form and present to ER nurse.

3. Sign the ER clearance form.

It depends upon the

accumulated

charges or cases

under infirmary

level.

10 Minutes


Cashier Section

Or

Officer Day

4. Present Official Receipt and ER Clearance form to the security guard at the Emergency Room.

4. Get the ER clearance form and check the Official Receipt.

It depends upon the

accumulated

charges or cases

under infirmary

level.

3 Minutes


Cashier Section

Or

Officer Day

TOTAL: 15 Minutes

4 Issuance of Official Receipt for Out-patient An Official Receipt is a piece of paper that you get from someone as proof that they have

received.





Who may avail: All

246


1. Order of payment (Original) Out-Patient Department and Emergency Room


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Pay the required fees at the Cashier Section by showing the order of payment


It depends upon the

accumulated

charges or cases

under infirmary

level.

1 Minute


Cashier Section

Or

Officer Day

2. Present the Official Receipt to concern section to avail the medical services, supplies or drugs.

2. Record the Official Receipt number and render medical services or provide medical supplies or drugs.

It depends upon the

accumulated

charges or cases

under infirmary

level.

1 Minute


Cashier Section

Or

Officer Day

3. Wait for the result, if the diagnostic procedures.

3. Issue diagnostic examination results to client.

It depends upon the

accumulated

charges or cases

under infirmary

level.

45 Minutes


Cashier Section

Or

Officer Day

4. Return diagnostic results to requesting physician for reading.

4. Read and interpret the results and issue prescription or refer to another doctor for further

It depends upon the

accumulated

charges or cases

10 Minutes


Cashier Section

Or

Officer Day

247

assessment, if necessary.

under infirmary

level.

TOTAL: 57 Minutes

5 Issuance of Statement of Account

Office or Division: Billing section




Who may avail: All


1. Charges of patient. Different sections (Laboratory, Ward, pharmacy and Radiology).

Different sections (Laboratory, Ward, pharmacy and Radiology).


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Get all charges from Pharmacy Department

1. The Pharmacist gave the charges to patient.

It depends upon the category

of Philhealth

1 hour

Admin Aide III Billing Section

Or Officer of the Day

TOTAL: 1 hour

6 Issuance of Statement of Account (SOA) A Statement of Account is a detailed report of the contents of an account.

Office or Division: Billing Section



Who may avail: All


1.Statement of Account Billing Section

248


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Go to billing section and present the discharge clearance form from ward section.

1. Billing staff check the clearance form and instruct the patient relatives to go to Pharmacy to get their charges after that they also go to philhealth section to get the philhealth stub.

It depends upon

the categor

y of philheal

th

1 Hour



2. The patient relatives present the Pharmacy Charges together with philhealth stub.

2. Billing staff encode all the charges came from pharmacy.

It depends upon

the categor

y of philheal

th



3. The patient relatives wait for the issuance of SOA.

3. Billing staff prepare SOA to be sign by the philhealth member.

It depends upon

the categor

y of philheal

th



4. Went back to billing section to get their Statement of Account for signing.

4. Billing staff checked the SOA if it is cleared.

It depends upon

the categor

y of



249

philhealth

TOTAL: 1 hour

7 Encode all the charges of Out Patient Department (only Surgery with

Philhealth) Billing section received the charges of outpatient and encode.





Who may avail: All


1. Order of payment (Original) From Surgery Section

2. Charges of patient. From Surgery Section


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Get the philhealth stub from Philhealth section to know their category.

1. The philhealth staff gives the stub to patient.


of philhealth.

1 hour



2. The patient relatives wait for the issuance of SOA.

2. Billing staff prepare SOA to be sign by the philhealth member

Admin Aide III Billing

Section Or

Officer of the Day

TOTAL: 1 hour




250



Who may avail: All


1. Statement of Account Billing Section


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Go to billing section and present the Philhealth stub.

1. We instruct patient relatives to go in different Department for signing of their clearance.

Its depends upon

the categor

y of philheal

th

1 hour



2. Received the Statement of Account for signing.

2. Give the final SOA to the patient relatives.



TOTAL: 1 hour

9 Encode all the charges of Out Patient Department (only Surgery with

Philhealth) Billing section received the charges of outpatient and encode.





Who may avail: All


1. Order of payment (Original) From Surgery Section

2. Charges of patient. From Surgery Section

CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

251

1. Get the Philhealth stub from Philhealth section to know their category.

1. The philhealth staff gives the stub to patient.


of Philhealth

.

1 hour Admin Aide III Billing Section or Officer of

the Day

TOTAL: 1 hour






Who may avail: All


1.Statement of Account Billing Section


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Go to billing section and present the philhealth stub.

1. We instruct patient relatives to go in different Department for signing of their clearance

It depends

upon the

category of

philhealth

1 hour Admin Aide III Billing

Section or Officer of the Day

2. Received the Statement of Account for signing.

2. Give the final SOA to the patient relatives.

Admin Aide III Billing

Section or Officer of the Day

TOTAL: 1 hour

252

11 Radiologic technologists department for Out-Patient Client Radiologic technologists are the health care professionals who perform diagnostic imaging procedures

like x-ray examinations.

Office or Division: Radiology department



G2C- Government to citizen

Who may avail: All


1. Request of examination or procedure Radiology department

2. Order of payment (Original) Radiology staff

3. Official Receipt (Original) Cashier section – Window 5


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Present request and get the order of payment. 2. Pay required amount to the hospital cashier. 3. Return to radiology department for x-ray procedure. 4. Wait for the x-ray results.

1. Request forms evaluated and priced/ charged.

2. Watcher / patient to pay at the cashier or refer to social service.

3. The request form is log on the day of the procedure.

3.1. Do the x-ray procedure.

3.2.Evaluation of xray images (Quality assurance)

4. Issue x-ray results to client.

PhP450.00

1 minute

1 minute

1 minute

3 days

Radiologic Technologist I

Radiology Section or

Officer of the day.

253

TOTAL: PhP450.00

3 days and 3 minute

12 Radiologic technologists department for In-patient and ER client Radiologic technologists are the health care professionals who perform diagnostic imaging procedures

like x-ray examinations.

Office or Division: Radiology department



G2C- Government to citizen

Who may avail: All


1. Request of examination or procedure Radiology department

2. Give the order of payment-Inpatient Billing – Window 4

3. Give the order of payment- ER client ER Department


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Present the request of examination.

2. For Inpatient/ER client present the clearance form.

1. Request forms evaluated and priced/ charged.

- The request form is logged on the day of the procedure.

-Do the x-ray procedure.

-Evaluation of xray images (Quality assurance)

PhP450.00

1 Day

Radiologic Technologist I

Radiology Section

or

Officer of the day

254

3. Inform ER client about the schedule of result.

2. Signed by the Radiologic Technologist.

3. Give him/her notes of the time and date of releasing of result.

TOTAL: PhP450.00

1 Day

13 Emergency Room Department

The department of a hospital responsible for the provision of medical and obstetric care to patients

arriving at the hospital in need of immediate care.

Office or Division: Emergency Room Department




Who may avail: Emergency Room Patient


2. Orange Card Admitting Department


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

5. Go to Triage Nurse

4. Assess the health conditions of the client, obtain Vital signs.

(classify if emergent, urgent and non-urgent)

a. if emergent- directly to be seen by Doctors on duty

None

Depends on the severity of the patients’ case

Nurse on Duty/ Doctors on Duty

255

6. Go to the Doctor on duty

(Internal Medicine, Obstetric-Gynecologist, Pediatrician)

a. if with laboratory request- go to Laboratory Department

2.2 if with radiology request- go to Radiology Department

7. Go to the Nurse on duty.

3.1 if for admission, go to Admitting Department. 3.2 If with medication/ observation order, the Nurse on duty will administer the medicine. 3.3 If with discharge order, wait for the NOD instructions.

8. Go to Doctor on duty

4.1 if for admission, go to Admitting Department

4.2 if for discharge, go to Nurse on duty

4.3 if for transfer, go to nurse on duty.

b. if urgent, the triage nurse will instruct the patient.

c. If non-urgent, wait for the name to be called.

5. Examine the patient

(make a laboratory/ radiology request/ medication order)

6. Carrying-out the doctor’s order, provide necessary intervention.

(if for admission/ medication/ observation or discharge)

7. Re-assess client’s condition and make a disposition. (if for admission/ discharge/ transfer)

256

5 Go to Nurse on Duty

5.2-3 Go to Billing

Department and get

clearance form.

6 Go to Guard on Duty

5. Carrying-out the disposition order.

(if for admission/ discharge/ transfer)

5.1 if for admission, admit the patient, then transfer to Ward/ Delivery Room Department.

5.2 If for

discharge, make an order of payment for the supplies and medicine that was used for the patient

5.3 If for transfer, give the referral letter then transfer the patient to hospital of choice or via ambulance conduction.

6. Present the clearance form

257

TOTAL: 0.00

14 Issuance of Medical Certificate for Out-Patient Client A medical certificate is a written statement from a physician issued to a patient, which attests to

the result of a medical examination of a patient. It can serve as a "sick note" or evidence of a

health condition.

Office or Division: Medical Record Section




Who may avail: All


3. Order of payment (Original)

Out-Patient Department (OPD Nurses)

4. Official Receipt (Original) Cashier Section – Window 5

5. Government Issued Identification Card BIR, Post Office, DFA, SSS, GSIS Pag-IBIG


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

9. Go to Out-Patient Department to see and examine by the doctor.

10. Pay the required fees at the Cashier Section by showing the Order of Payment. Make sure to secure Official Receipt that will be issued upon payment.


12. Return to the Out-Patient Department and give the medical certificate form to the doctor.

8. Assess and examine the health conditions of the client.


10. Record the Official Receipt number and Issue blank Medical Certificate.

11. Accomplish the medical certification form

PhP 50.00

1 Day

Medical Records Officer

Medical Record Section

Or

Officer Day

258

13. Proceed to Medical Record Section with a medical certificate form for a dry seal.

request of the client.

12. Dry seals and release the medical certificate to the client.

TOTAL: PhP 50.00

1 Day

15 Issuance of Medical Certificate for In-patient and ER Client A medical certificate is a written statement from a physician issued to a patient, which attests to

the result of a medical examination of a patient. It can serve as a "sick note" or evidence of a

health condition.





Who may avail: All







FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

4. Go to Medical Records Section request for a medical certificate.

5. Pay the required fees at the Cashier Section by showing

4. Issue the Order of Payment.

5. Accept the payment based on the

Php50.00

1 Day



Or

Officer Day

259

the Order of Payment. Make sure to secure Official Receipt that will be issued upon payment.


7. Return to the Out-Patient Department Doctor, If OPD patient and to Medical Record Section, if ER patient.

8. Return to Medical Record Section with a medical certificate form for a dry seal.

order of payment.

6. Record the OR number and Issue blank Medical Certificate.

7. Accomplish the medical certification form request of the client.

8. Dry seals and release the medical certificate to the client.

TOTAL: PhP 50.00

1 Day

16 Issuance of Medical Abstract and Discharged Summary for In-Patient

Client A medical abstract and discharged summary is a written statement from a physician issued to a

patient, which attests to the admission and final diagnosis of a medical condition of the patient. It

can serve as a "Course in the Ward" or evidence of a confinement.





Who may avail: All


1. Order of payment (Original) Medical Records Office/ Staff on Duty



260


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Go to the Medical Record Section request for Medical Abstract or Discharged Summary.


Php 50.00

1 Day



Or

Officer Day

2. Present the Orange Card to the Medical records Officer.




Or

Officer Day

3. Pay the required fees at the Cashier Section by showing the Order of Payment. Make sure to secure Official Receipt that will be issued upon payment.

3. Record the Official Receipt number into logbook.



Or

Officer Day

4. Present the Official Receipt to Medical Record Section.

4. Accomplish the medical abstract and discharged summary request of the client.



Or

Officer Day

5. Process the record and issue certified true copy of medical Abstract and Discharge summary.

5. Release the CTC medical abstract and discharged summary to the client.

Medical Records

Officer


Or

Officer Day

TOTAL: PhP

50.00 1 Day

18 Issuance of Birth Certificate

An official document issued to record a person's birth, including such identifying data as name,

gender, date of birth, place of birth, and parentage.

261





Who may avail: All






FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Go to the Medical Record Section request for Birth Certificate.


PhP 50.00

1 Day



Or

Officer Day

2. Accomplish the Draft Form, waiver and Requirement for Birth certificate (if married: Xerox copy of MC/ if not married income tax and valid ID of both parents).

2. Encode and Print the data given. Secure the requirement needed for filing of BC.

Medical Records

Officer


Or

Officer Day

3. Pay the required fees at the Cashier Section by showing the Order of Payment. Make

3. Record the Official Receipt

Medical Records

Officer

262

sure to secure Official Receipt that will be issued upon payment.

number into logbook.


Or

Officer Day

4. Present the Official Receipt to Medical Record Section.

4. Accomplish the Birth certificate correctly signed by the parents and the OB-Gyn in charge.

Medical Records

Officer


Or

Officer Day

5. Check the Birth certificate Form data written type and signed.

5. Give instruction and claim stub to the client.



Or

Officer Day

6. Claim the Birth certificate to the Medical Record on issued date.

6. Release Birth certificate with registry number.



Or

Officer Day

TOTAL: PhP 50.00

1 Day

19 Issuance of Death Certificate An official statement, signed by a physician, of the cause, date, and place of a person's death.





Who may avail: All




263



FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Go to the Medical Record Section request for Death Certificate.


PhP 50.00

1 Day



Or

Officer Day

2. Accomplish the Draft Form.

2. Check the cause of death into the chart given by the Physician.



Or

Officer Day

3. Pay the required fees at the Cashier Section by showing the Order of Payment. Make sure to secure Official Receipt that will be issued upon payment. Present the Official Receipt to Medical Record Section.

3. Record the Official Receipt number into logbook.



Or

Officer Day

4. Check the Death Certificate Form data written type and signed.

4. Encode and accomplished the Death Certificate.



Or

Officer Day

5. Claim the Death certificate to the Medical Record with complete signed and signature of the Physician.

5. Release Death certificate.



Or

Officer Day

TOTAL: PhP 50.00

1 Day

264

20 Issuance of Laboratory Results for Out-Patient Client

Clinical laboratory testing plays an essential part in the delivery of quality health care done by a

Medical Technologist, which is ordered by a physician in order to diagnose, treat, manage, or

monitor a patient’s condition.

Office or Division: Laboratory Department



Who may avail: All



Laboratory Department (Medical Technologist)


3. Government Issued Identification Card

BIR, Post Office, DFA, SSS, GSIS Pag-IBIG


FEES TO BE PAID

PROCESSING

TIME

PERSON RESPONSIBLE

1. Present request and get the order of payment from Laboratory Department. Medical Technician on duty.

1. Issue the Order of Payment.

None 1. 2 Minutes

Medical technician on

duty

2. Pay required amount at the hospital cashier.


Case dependent 2.1 Minute

Medical technician on duty

3. Return to the laboratory for the necessary procedure.

3. Proceed for the necessary procedure.

None 3. 2 Hours

Medical technician on duty

265

4. Inform the patient for the schedule of release of his/her results.

4. Release results.

None 4. 2 Minutes

Medical technician on

duty

TOTAL:

Case dependent

3 Hours

21 Issuance of Laboratory Results for In-Patient Client

Clinical laboratory testing plays an essential part in the delivery of quality health care done by a Medical

Technologist, which is ordered by a physician in order to diagnose, treat, manage, or monitor a patient’s

condition.

.




Who may avail: All


1. Admission Stab Admitting Office


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Present request to the Laboratory Department.


Case dependent

Case dependent

Medical Technician on duty


2. Inform the patient that the results will be given to the assigned nurse.

Case dependent

Case dependent


3. Present the admission stab.

TOTAL:

Case dependent

Case dependent

266

22 Issuance for Laboratory Results ER Patient

Clinical laboratory testing plays an essential part in the delivery of quality health care done by a Medical

Technologist, which is ordered by a physician in order to diagnose, treat, manage, or monitor a patient’s

condition.





Who may avail: All


1. Order of payment (Original) Laboratory Department


3. Government Issued Identification Card

BIR, Post Office, DFA, SSS, GSIS Pag-IBIG


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Present request form.


None

2 Minutes



2. Inform the patient for the schedule of release of his/her results.

None

1 Hour


3. Return to the laboratory for the result and pay for the required amount at the hospital cashier.

3. Release result attached with the Order of Payment. Case

dependent 2 Minutes


TOTAL: Case dependent

1 Hour and 4 Minutes

267

23 Meal Service for Admitted Patients

The Dietary Department is organized to promote optimal nutrition and other related services for

hospitalized patients. Excellent food service includes the quality of the menu, food preparation and

service to all admitted patients.

Office or Division Dietary Department



Who may avail: All admitted patient


5. Diet List Nursing Service Department – Nurse

6. Patient’s Chart Nursing Service Department – Nurse / medical Doctor

7. Diet Order Nursing Service Department – Medical Doctor

CLIENT STEPS

AGENCY ACTION FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. For Admitted Patient

DIET LIST 1. Diet lists is collected

daily by the Food Service Worker from the Nursing Service not later than 5:30 AM for breakfast, updated at 8:00 AM for lunch, and final update at 2:00 PM for supper.

None None

Food Service Worker Or Nurse

2. The diet list should be legibly prepared by the Nursing Service.

None None Nurse

3. The diet list and all subsequent changes should be prepared, submitted duly signed by the nurse on duty.

None None Nurse

4. The RND should verify from the nurse on duty for

None None

Nurse Or Nutritionist – Dietitian

268

erroneous and/or incomplete diet list. For certain diet that needs computation, the RND will compute the dietary requirements

PATIENT’S MEALS

5. Patients’ diet follows the prescription of the doctors. The prescribed diet appears in the diet list.

None None

Medical Doctor Or Nutritionist – Dietitian

6. Meal trays are served to watchers of patients on NPO and those patients on breastfeeding.

None None Food Service Worker

7. Suggested meal hours for patients:

Breakfast

6:30 AM – 7:30 AM Lunch

11:00 AM – 1:00 PM Supper

4:45 PM – 5:45 PM

ADMISSIONS, CHANGE OF DIET, DISCHARGES

8. Upon receipt of the

diet list, the RND should implement the diet immediately.

None None Nutritionist – Dietitian

9. The Dietary Department should be notified by the nurse on duty of the admissions, discharges, change of diet, and patient’s transfer from one

None None Nurse

269

room to another before meal hours to facilitate effective food distribution.

10. Cut-off time for admission:

Breakfast 7:30 AM Lunch 1:00 PM Supper 6:00 PM

11. Suggested changes of diets received between:

6:30 AM – 11:00 AM

will take effect at lunch

11:01 AM – 5:00 PM will take effect at supper

5:01 PM – 6:00 PM will take effect at breakfast

12. Changes in diet prescription especially those on NPO will take effect immediately. For other diets, implementation will take effect on the next meal.


13. Check with the ward nurses for any discrepancy in the diet list.

None None Nurse

DIET ORDERS/PRESCRIPTION

14. The RND should calculate diet orders requiring computation after


270

referring to the chart and interviewing the patients.

16. Any clarification regarding the diet prescription should be verified to the attending physician or nurse on duty.

None None Medical Doctor Or Nurse

TOTAL: None None

24 Nutrition Counseling

Nutrition Counseling is the act of providing individualized professional guidance to assist a person

in adjusting his daily food consumption to meet his health needs. This will help the patient

understand and follow the doctor’s diet prescription.




Who may avail: All admitted patients


1. Diet order Nursing Service Department – Medical Doctor

CLIENT STEPS


PAID PROCESSING

TIME

PERSON RESPONSIBL

E

1. All admitted patients

1. Patients should have the physician’s referral for diet instructions. The hospital referral slip should have the diagnosis of the patient, pertinent data and diet prescription of the physician. Request for diet instructions of in-patients for discharge should be made at least one

None None Medical Doctor

271

day before the actual discharge.

2. The RND should assess the nutritional status of the patient.

None None Nutritionist –

Dietitian

3. The RND should interview the patient regarding his diet history, food likes and dislikes, meal pattern and other pertinent information needed such as patient’s recent laboratory findings that are necessary for diet prescription.


Dietitian

4. The RND should compute the diet and give dietary instructions depending upon the patient’s needs and conditions.


Dietitian

5. Patient’s watcher and family are encouraged to participate in the discussion of the meal plan.

None None

Nutritionist – Dietitian

Or Admitted Patient

6. The patient may be asked to come back for follow-up, if needed.

Patient

TOTAL 0

272

25 Meal Service for Admitted Patients

The Dietary Department is organized to promote optimal nutrition and other related services for

hospitalized patients. Excellent food service includes the quality of the menu, food preparation and

service to all admitted patients.




Who may avail: All admitted patient


8. Diet List Nursing Service Department – Nurse

9. Patient’s Chart Nursing Service Department – Nurse / medical Doctor

10. Diet Order Nursing Service Department – Medical Doctor

CLIENT STEPS


PAID PROCESSING

TIME

PERSON RESPONSIBL

E

2. For Admitted Patient

DIET LIST 1. Diet lists is collected

daily by the Food Service Worker from the Nursing Service not later than 5:30 AM for breakfast, updated at 8:00 AM for lunch, and final update at 2:00 PM for supper.

None None

Food Service Worker

Or Nurse

2. The diet list should be legibly prepared by the Nursing Service.

None None Nurse

3. The diet list and all subsequent changes should be prepared, submitted duly signed by the nurse on duty.

None None Nurse

4. The RND should verify from the nurse on duty for erroneous and/or incomplete diet list. For certain diet that

None None

Nurse Or


273

needs computation, the RND will compute the dietary requirements

PATIENT’S MEALS

5. Patients’ diet follows the prescription of the doctors. The prescribed diet appears in the diet list.

None None

Medical Doctor Or


6. Meal trays are served to watchers of patients on NPO and those patients on breastfeeding.

None None Food Service

Worker

7. Suggested meal hours for patients:

Breakfast

6:30 AM – 7:30 AM Lunch

11:00 AM – 1:00 PM Supper

4:45 PM – 5:45 PM

ADMISSIONS, CHANGE OF DIET, DISCHARGES

8. Upon receipt of the

diet list, the RND should implement the diet immediately.


Dietitian

9. The Dietary Department should be notified by the nurse on duty of the admissions, discharges, change of diet, and patient’s transfer from one room to another before meal hours to

None None Nurse

274

facilitate effective food distribution.

10. Cut-off time for admission:

Breakfast 7:30 AM Lunch 1:00 PM Supper 6:00 PM

11. Suggested changes of diets received between:

6:30 AM – 11:00 AM

will take effect at lunch

11:01 AM – 5:00 PM will take effect at supper

5:01 PM – 6:00 PM will take effect at breakfast

12. Changes in diet prescription especially those on NPO will take effect immediately. For other diets, implementation will take effect on the next meal.


Dietitian

13. Check with the ward nurses for any discrepancy in the diet list.

None None Nurse

DIET ORDERS/PRESCRIPTION

14. The RND should calculate diet orders requiring computation after referring to the chart


Dietitian

275

and interviewing the patients.

16. Any clarification regarding the diet prescription should be verified to the attending physician or nurse on duty.


Or Nurse

TOTAL: None None

26 Nutrition Counseling

Nutrition Counseling is the act of providing individualized professional guidance to assist a person

in adjusting his daily food consumption to meet his health needs. This will help the patient

understand and follow the doctor’s diet prescription.




Who may avail: All admitted patients


7. Diet order Nursing Service Department – Medical Doctor

CLIENT STEPS


PAID PROCESSING

TIME

PERSON RESPONSIBL

E

1. All admitted patients

1. Patients should have the physician’s referral for diet instructions. The hospital referral slip should have the diagnosis of the patient, pertinent data and diet prescription of the physician. Request for diet instructions of in-patients for discharge should be made at least one day before the actual discharge.


276

8. The RND should assess the nutritional status of the patient.


Dietitian

9. The RND should interview the patient regarding his diet history, food likes and dislikes, meal pattern and other pertinent information needed such as patient’s recent laboratory findings that are necessary for diet prescription.


Dietitian

10. The RND should compute the diet and give dietary instructions depending upon the patient’s needs and conditions.


Dietitian

11. Patient’s watcher and family are encouraged to participate in the discussion of the meal plan.

None None


Or Admitted Patient

12. The patient may be asked to come back for follow-up, if needed.

Patient

TOTAL 0

1. Issuance of Supplies for Emergency Department

Requisition and Issuance Slip is a document from an Emergency Department given to a

Supply Personnel that requesting for supplies for daily used.

277

Office or Division Central Supply Room



Who may avail: All


1. Requisition and Issuance Slip Emergency Department – Central Supply Room

CLIENT STEPS


PAID PROCESSING

TIME

PERSON RESPONSIBL

E

4. Present Requisition Issuance Slip and/or Order of payment

5. Checking and/or verifying requested supplies None 1 Minute

Personnel on duty

5. Secure Requisition Issuance Slip and/or order of payment

6. Preparing for requested supplies

None 10 Minutes Personnel on

duty

6. Claiming of requested supplies

7. Issuance of supplies and ask for the trodat and signature by the requisitioner for record purposes.

None 1 Minute Personnel on

duty

TOTAL: None 12 Minutes

1. Issuance of Supplies for Out-Patient Department






Who may avail: All


1. Requisition and Issuance Slip Out-Patient Department – Central Supply Room

CLIENT STEPS


PAID PROCESSING

TIME

PERSON RESPONSIBL

E

278

5. Patient: Present carbonized order of payment and/or official receipt from cashier or Philhealth

1. Checking and/or verifying requested supplies from carbonized order of payment

Depends on the supplies

needed 1 Minute

Personnel on duty

6. Secure order of payment and/or official receipt for supplies needed

2. Preparing for requested supplies

None 5 Minutes Personnel on

duty


7. Issuance of supplies and ask for full name and signature of the patient


duty

8. Instruct the patient to proceed to his/her designated doctor or medical attendant


duty


2. Medical Assistance for In-Patient Client






Who may avail: All


1. Requisition and Issuance Slip In-Patient Client – Central Supply Room

CLIENT STEPS


PAID PROCESSING

TIME

PERSON RESPONSIBL

E

1. Present Requisition Issuance Slip and/or Order of payment

1. Checking and/or verifying requested supplies None 1 Minute

Personnel on duty

2. Secure Requisition Issuance Slip

2. Preparing for requested supplies None 10 Minutes

Personnel on duty

279

and/or order of payment


3. Issuance of supplies and ask for the trodat and signature by the requisitioner for record purposes.


duty


2. Issuance of Referral Letter for Out-Patient Client

Referral letter is a document from a Medical Social Worker given to a patient that seeks

Medical Assistance from various Government Offices and Non-Government Organization.

Office or Division Medical Social Work Department



Who may avail: All


11. Medical Certificate Out-Patient Department – Medical Doctor

12. Diagnostic test request Out-Patient Department – Medical Doctor

13. Medical prescription Out-Patient Department – Medical Doctor

14. Diagnostic test order of payment Laboratory Department – laboratory test Radiology Department – x-ray & ultrasound OPD - ECG

15. Quotation of diagnostic procedure (if applicable)

Outside laboratory and diagnostic clinic (if test is not available in the hospital)

CLIENT STEPS


PAID PROCESSING

TIME

PERSON RESPONSIBL

E

7. Secure Medical Certificate from OPD Physician

8. Issue medical certificate after medical examination/ consultation

PhP 50.00 1 Day

Medical Officer Or


8. Secure diagnostic test request from OPD Physician


None 1 Day

Medical Officer Or


9. Secure order of payment for diagnostic test in Laboratory, Radiology, and or OPD


None 1 Day



Nurse - OPD Or

280

Officer of the day

10. Proceed to Medical Social Work Department for the Referral letter at window 2

11. Interview the patient and make referral letter address to patient’s agency of choice

None 10 Minutes

Social Welfare Officer I MSWD

Or Officer of the

day

TOTAL: PhP 50.00 3 Days

3. Medical Assistance for Out-Patient Client

Medical assistance is given to financially incapable patient, for them to have a better

access to healthcare and to have their medical needs.




Who may avail: Financially Incapable patient


13. Diagnostic test request Out-Patient Department – Medical Doctor

14. Diagnostic test order of payment Laboratory Department – laboratory test Radiology Department – x-ray & ultrasound OPD - ECG

15. Orange Card Admitting Section

CLIENT STEPS AGENCY ACTION FEES TO BE

PAID PROCESSING

TIME

PERSON RESPONSIBL

E

2 Secure diagnostic test request from OPD Physician


None 1 Day

Medical Officer Or


10. Secure order of payment for diagnostic test in Laboratory, Radiology, and or OPD


None 1 Day



Nurse - OPD Or

Officer of the day

281

12. Proceed to Medical Social Work Medical Assistance on Diagnostic Test at window 2

3. Interview patient using Intake interview sheet None 7 minutes

Social Welfare Officer I

Or Officer of the

day

13. Give discount on patient according to assessment and social classification, by stamping the order of payment

None 5 minutes


Or Officer of the

day

TOTAL: None 2 Days

4. Medical Assistance for In-Patient Client

Medical assistance is given to financially incapable and non-NBB (No Balance Billing)

patient, which cannot afford to pay his hospital bill




Who may avail: Financially Incapable patient


1. Statement of Account Billing Department

2. Municipal Social Case Study Report Caloocan City Social Welfare Development

3. Barangay Indigency Barangay Hall of Patient’s residence

4. Medical Abstract and Patient Case Record Medical Record

CLIENT STEPS


PAID PROCESSING

TIME

PERSON RESPONSIBL

E

1. Secure Statement of Account at window 1

1. Issue statement of account base patient’s charges None 1 Day


Or Officer of the

day

2. Proceed to Medical Social Work Medical Assistance on Hospital Bill Discount at window 2

2. Interview patient using Intake interview sheet;

Give list of requirements to the patient.

None 7 Minutes

Social Welfare Officer I

Or Officer of the

day

3. Assess the patient according to his social classification, then inform his

None 3 Minutes Social Welfare

Officer I Or

282

relative on their hospital bill counter part

Officer of the day

3. Secure Medical Abstract and Patient Case Record at Medical Records

4. Issue medical abstract (with dry seal) and patient case record

PhP 50.00 1 Day


Medical Records

Or Officer of the

day

4. Go to the Barangay Hall and request for Barangay Indigency

5. Issue Barangay Indigency reason Hospital Bill Discount or Medical Assistance

None 1 Day

Officer of the day

Barangay Hall (where the

patient reside)

5. Submit the complete requirements to the window 2

6. Encode the patient in the MSWD Masterlist;

Write the Reference No. on the Statement of Account, the amount to be paid and signature;

Then give it to window 4

None 1 Day


Or Officer of the

day

TOTAL: PhP 50.00 4 Days

4. Philhealth Point of Service Enrolment for Financially Incapable

Point of Service- Financially Incapable refers to Philhealth program that aims to cover all

Filipinos under the National Health Insurance Program, including the unregistered and inactive

registered members especially those who are financially incapable.




Who may avail: Financially Incapable admitted patient


1. Philhealth – PMRF form Philhealth Department

2. Means Test Tool Medical Social Work Department

283

3. Medical Abstract and Patient Case Record Medical Records.

4. Birth Certificate, Marriage Certificate and/or Valid ID (photocopy)

Patient

5. Barangay Indigency Barangay Hall of Patient’s residence

CLIENT STEPS


PAID PROCESSING

TIME

PERSON RESPONSIBL

E

1. Give the patient / dependent information to window 3 to know the Philhealth Status

1. Staff will check the patient’s / dependent’s eligibity.

None 1 Day

Admin Aide VI Philhealth Section

Or Officer of the

day

2. If non-compliant proceed to window 2

2. Interview and assess the patient. If financially incapable inform the relative that they are qualified to be enrol in POS-FI and give the list of requirements

None 7 Minutes


Or Officer of the

day

3. Complete the requirements (PMRF, Birth certificate/ Marriage contract or valid ID and Barangay Indigency

3. Issuance of Barangay Indigency

None 1 Day

Officer of the day

Barangay Hall (where the

patient reside)

4. Submit the requirements to window 2

4. Check the PMRF and requirements;

Then the patient to enrol to philhealth POS as financially incapable;

None 5 Minutes


5. Await approval from Philhealth office; None 1 Day

Philhealth Staff Philhealth

Office

6. Once approved give the registration slip to the relative and

None 1 Minute Social Welfare

Officer I MSWD

284

informed them that they are NBB(No Balance Billing) qualified

TOTAL: None 3 Days

5. Philhealth Point of Service Enrolment for Financially Capable

Point of Service- Financially Capable refers to Philhealth program that allows the non

compliant member to avail the Philhealth Package




Who may avail: Financially Capable admitted patient


1. Philhealth – PMRF form Philhealth Department

2. Means Test Tool Medical Social Work Department

3. Medical Abstract and Patient Case Record Medical Records.

4. Birth Certificate, Marriage Certificate and/or Valid ID (photocopy)

Patient

CLIENT STEPS


PAID PROCESSING

TIME

PERSON RESPONSIBL

E

1. Give the patient / dependent information to window 3 to know the Philhealth Status

1. Staff will check the patient’s / dependent’s eligibity.

None 1 Day

Admin Aide VI Philhealth Section

Or Officer of the

day

2. If non-compliant proceed to window 2

2. Interview and assess the patient. If financially capable inform the relative that they are qualified to be enrol in POS-FC and give the list of requirements

None 7 Minutes


Or Officer of the

day

3. Submit the requirements to window 2

3. Check the PMRF and requirements; None 5 Minutes


285

Then the patient to enrol to philhealth POS as financially capable;

4. Call the Philhealth Office and ask their approval; once approve give the SPA (Special Premium Acct to the patient’s relative and instruct him to go to Philhealth LHIO office and pay the premium

None 2 Minutes

4. Go to Philhealth LHIO office, pay the premium then submit the official receipt (once paid) to window 2

5. Receive and encode the patients payment None 1 Day

Philhealth Staff Philhealth LHIO

6. Receive the receipt and encode to Philhealth POS-FC; print the registration slip and inform the relative that the patients can now avail Philhealth package.

None 1 Minute


TOTAL: None 2 Days

6. Medical Assistance of Dengvaxia Patient

Free medical treatment diagnostic test and medicine for Dengvaxia Patient.




Who may avail: Dengvaxia Recipient


1. Dengvaxia Card Health Center / School

2. Diagnostic Test Request and/or Medical Prescription

Medical Doctor – OPD or ER patient

286

3. Order of Payment of Diagnostic Test Request

Laboratory Department – laboratory test Radiology Department – x-ray & ultrasound OPD – ECG

4. Orange Card Admitting Section

CLIENT STEPS


PAID PROCESSING

TIME

PERSON RESPONSIBL

E

1. Secure diagnostic test request, and /or medical procedure from Physician

1. Issue diagnostic test, medical prescription request according to patient’s medical condition and needs

None 1 Day

Medical Officer Or


2. Secure order of payment for diagnostic test in Laboratory, Radiology,OPD and pharmacy

2. Issue order of payment for diagnostic test and/ or pharmacy

None 1 Day



Nurse – OPD Pharmacist- Pharmacy

Or Officer of the

day

3. Submit dengvaxia card, diagnostic test request and order of payment to

3. Interview patient using intake interview sheet; then stamp the order of payment with signature. Lastly inform the patient or relative than they can now avail free treatment, diagnostic test

None 7 Minutes


TOTAL: None 2 Days

288

CALOOCAN CITY WATERWORKS SYSTEM SERVICES

(PATUBIG)

SERVICES

1 Application for New Water Installation

Office or Division: CCWS-Patubig


Type of Transaction: G2C – Citizens to Government

Who may avail: Any person qualified to have water service.


Application Forms Patubig Office

Barangay Residency Certificate Constituents Respective Barangay

Proof of Billing (Meralco/Maynilad/Etc) Personal from the constituents/applicant

289


FEES TIME

FRAME PERSON

RESPONSIBLE

Client ask for application form

Give the application form

none 3 minutes

Head Biller Assigned biller

Client submit duly filled-up application form and the required supporting documents.

Accept and examine the completeness and authenticity of the documents

None

5 minutes

Head biller; Assigned biller

Stay at home and wait for the inspector

1.Inspect the viability of connecting water supply and conduct material estimate and cost and submit recommendation. 2. Approval of recommendation.

None 3 days 1.Production Head; Assigned Inspector 2. Chief of Office

Pay the corresponding amount to the CTO

1.Issue order of payments. 2. Issue job order. 3. Install the water meter and water service pipes.

P2,000.00 for new installation, P1,000.00 for water Meter plus Cost of materials if any.

4 days

Chief of Office Head biller Assigned biller Production Head Assigned plumber

2 Billing and Payment

Office or Division: CCWS-Patubig Billing Section

Type of Transaction: G2C – Government to Clients

Who may avail: Clients and Patubig Personnel


Record Book; Concessioner’s Ledger; Water Bill, Order of Payment; computer and printer

Billing Section


FEES TIME

FRAME PERSON

RESPONSIBLE

290

1. Received water bill upon distribution 2. proceed to Patubig Office and get order of payment from biller 3. Pay corresponding amount at C.T.O. 4. Present receipt of payment to biller for posting in concessioner’s ledger.

1. read and record water consumption of individual concessioner 2. Post water consumption in concessioner’s ledger and compute the amount to be paid. 3. encode and generate bills. 4. distribute bills to concessioners. 5. Issue order of payment. 6. post payment amount and receipt in concessioner’s ledger

Amount varies depending on the volume of cubic meter consumed

1. 7 days- reading period (1-7th day of the month) 2. 5 days distribution of bills (8-13th day of the month) 3. 5 days follow-up those who failed to pay (14-19th day of the month) 4. 10 days disconnection period (20-30th day of the month) those who failed to pay shall be plugged or disconnected of water supply.

1. Meter reader 2. billing clerk 3. biller 4. meter reader and plumber

291

CITY ACCOUNTING DEPARTMENT

SERVICES

1 Processing of disbursement vouchers/payrolls Processing of disbursement vouchers/payrolls for payment of personnel benefits, statutory

obligations, maintenance and operating expenses, procurement of goods, services, acquisition of

property plant and equipment, infrastructure projects, rental of venue for seminars/training.

292

Office or Division: City Accounting Department


Type of Transaction: G2G – Government to Government

G2B – Government to Business Entity

Who may avail: Payroll Officers (HRMDO and all department), General Services

Department, Engineering Department


Please see attached checklist

( Annex A)


FEES

TIME

FRAME PERSON

RESPONSIBLE

Submit checklist with

supporting documents to

the following concerned

personnel:

1. Permanent employees,

job-orders, consultants

salaries and other

personnel benefits

2. Vouchers for payment of

Goods/Services/Utilities

and other Maintenance

and Operating Expenses

3. Infrastructure Projects

a)Receives the

documents and checks

completeness

b)Records the payee,

amount and particulars

of transactions to the

logbook

c) Endorse to Audit

Division.

None

10

minutes

1.Administrative

Aide IV

2.Administrative

Aide VI

3.Accountant 1

c. Reviews the

correctness and

completeness of

supporting document

None 45

minutes

Accountant IV

Fiscal Examiner

III

293

Accountant I

d. Prepares

disbursement voucher None

5 minutes

per

voucher

Accountant I

e. Checks the

correctness of taxes

withheld None

5 minutes

per

voucher

Accountant II

f. Confirms the

completeness of

documents and allotment

obligated for the purpose

None

30

minutes

Asst. City

Accountant

g. Certifies and signs the

disbursement voucher. None 3 minutes City Accountant

h. Release approved

vouchers/payroll to City

Treasurer’s Office.


Aide IV

TOTAL None

1 hour

and 40

minutes

2 Transmittal of Barangay Disbursements

Transmittal of Barangay disbursements to the Central Barangay Accounting Services (CBAS) for

recording and preparation of financial statements.

Office or Division: CBAS

Classification: G2G – Government to Government

Type of

Transaction:

COMPLEX

Who may avail: Barangay Chairman and Treasurer


294

Please see attached checklist of barangay

requirements (Annex A)

One (1) original copy

Two (2) duplicate copies


FEES

TIME

FRAME PERSON

RESPONSIBLE

Barangay Treasurer

submits transmittal letter,

Disbursement Voucher,

Allotment of Obligations

with supporting documents

Receive and check

transmittal letter and

supporting documents as

per checklist and returns

(1) copy to the Barangay

Treasurer

None 30

minutes

Administrative

Asst.

Administrative

Aide VI

Administrative

Aide

TOTAL None 30

minutes

3 Issuance of BIR Form 2306/2307

Issuance of BIR Form 2306/2307 to suppliers/contractors indicating the amount of tax withheld to

BIR.

Office or Division: Payroll And Remittance Division


Type of

Transaction:

G2B - Government to Business Entity

Who may avail: All suppliers/contractors of the City


Request form City Accounting Department


FEES

TIME

FRAME PERSON

RESPONSIBLE

Fill up request form Receives the request

form None 1 minute

Officer-of- the Day

Prepares and verifies

the transaction. None 5 minutes

Accountant II

295

Signs BIR Form

2306/2307 None 3 minutes

Asst. City

Accountant

Issue to Clients None 1 minute Accountant II

TOTAL None

10 inute

s

4 Issuance of Certification to Suppliers/ Contractors

Issuance of Certification to suppliers/ contractors of the City Indicating the amount of City Tax

Withheld from them.



Type of Transaction: G2B - Government to Business Entity

Who may avail: All suppliers/contractors of the City


Photocopy of Paid Disbursement Voucher City Treasurer’s Department


FEES

TIME

FRAME PERSON

RESPONSIBLE

Fill up request form and

attach copy of the paid

disbursement voucher

Receives and Checks

the document submitted None 2 minutes

Administrative

Aide VI

Prepares the certification None 2 minutes

Reviews the transaction None 2 minutes Accountant II

Signs the certification None 3 minutes

Asst. City

Accountant

Release certification to

client 1 minutes

Administrative

Aide VI

TOTAL None 10

minutes


296

How to send feedback




Contact Information

297

CITY ANTI-DRUG ABUSE OFFICE

SERVICES

298

1 Barangay Drug Clearing Program

Office or Division: Caloocan Anti-Drug Abuse Office


Type of Transaction: G2G

Who may avail: All Barangays


1. Letter of intent Barangay

2. Resolution on BADAC ACTIVATION a. Bio-profile of all members of BADAC and

BAT

b. Photograph of Rehabilitation Referral Desk

c. Duty Schedule of RRD

d. Mapping and Clustering

e. BADAC Action plan 2020

f. Annual Budget 2020

g. Drug awareness campaign

All are secured from barangay but the Annual

Budget 2020 will be secured from Caloocan City

Budget Department

3. PDEA Certified BADAC Watchlist Philippine Drug Enforcement Agency

4. Training Certificates from DOH a. Initial screeners

b. DDE Practitioners

c. For outsourcing CBRP providers, any DOH related training certificates or international certificates

CADAO

5. Tokhang Activities Barangay Documentation

6. Implementation of CBRP a. Activity Design/Module b. Summary of DT Results c. After Activity Reports on the

Implementation of CBRP

Barangay Documentation

7. Color Coded BADAC Watchlist with

Supporting Documents

Barangay Confidential records


FEES

TIME

FRAME

PERSON

RESPONSIBLE

1. Sign in the log book in

the office lobby

1. Give the Log Book to

the client

None 1 minute Admin Staff

2. Submit all the

requirements for

2. CADAO will secure

and submit to the

Barangay Drug

None 2 days Admin Staff

299

application to barangay

drug clearing program

Clearing Program

Committee the

documents/

requirement submitted

by the barangay

TOTAL

None 2 days

and 1

minute

2 Voluntary participation to Community Based Drug Rehabilitation Program Voluntary participation to Caloocan Anti-Drug Abuse Office for initial diagnosis of level of addiction

to undergo Community Based Drug Rehab Program (CBDRP).




Who may avail: Persons Who Use Drugs and family


No Requirements


FEES

TIME

FRAME

PERSON

RESPONSIBLE

1. Sign in the client log

book in the office lobby


the client


2. Ask for the intake

interview and drug

dependency exam

2. Conduct the intake,

screening and

assessment

None 5 minutes Psychometrician

3. Get the vital signs; Drug

testing is optional

3. Conduct drug test if

necessary

None 8 minutes Admin Staff

4. Proceed to the DOH-

accredited Physician

Office or City Health

Department

4. Conduct initial

diagnosis for level of

addiction

None 5 minutes Medical Officer IV

DOH-accredited

Physician


3 Voluntary participation to Community Based Drug Rehabilitation Program Voluntary participation to Caloocan Anti-Drug Abuse Office for initial diagnosis of level of addiction

to undergo Community Based Drug Rehab Program (CBDRP).




300

Who may avail: Plea bargainers and in probation


1. Letter of intent Barangay

2. Resolution on BADAC ACTIVATION

2.1. Bio-profile of all members of BADAC and BAT

2.2. Photograph of Rehabilitation Referral Desk

2.3. Duty Schedule of RRD

2.4. Mapping and Clustering

2.5. BADAC Action plan 2020

2.6. Annual Budget 2020

2.7. Drug awareness campaign

All are secured from barangay but the Annual

Budget 2020 will be secured from Caloocan City

Budget Department

3. PDEA Certified BADAC Watchlist Philippine Drug Enforcement Agency

4. Training Certificates from DOH

4.1. Initial screeners

4.2. DDE Practitioners

4.3. For outsourcing CBRP providers, any DOH related training certificates or international certificates

CADAO

5. Tokhang Activities Barangay Documentation

6. Implementation of CBRP

6.1. Activity Design/Module

6.2. Summary of DT Results

6.3. After Activity Reports on the Implementation of CBRP

Barangay Documentation

7. Color Coded BADAC Watchlist with

Supporting Documents

Barangay Confidential records


FEES

TIME

FRAME

PERSON

RESPONSIBLE

1. Sign in the client log

book in the office lobby


the client


2. Submit all the

requirements for

application to barangay

drug clearing program

2. CADAO will secure

and submit to the

Barangay Drug

Clearing Program

Committee the

documents/

requirement submitted

by the barangay

None 2 days Admin Staff

301

TOTAL

None 2 days

and 1

minute

FEEDBACK AND COMPLAINTS MECHANISM How to send feedback Answer the client feedback form and drop it at the

designated drop box in front of the Caloocan Anti-Drug

Abuse Office (CADAO).

How feedbacks are processed On the daily basis, the CADAO opens the drop box and compiles and records all feedback submitted.

Feedbacks are required to answer within three (3) days of recording.

For inquiries and follow up, clients may contact 310-04-

76

How to file a complaint Answer the client Complaint Form and drop it at the designated drop box in front of the CADAO.


• Name of person being complained

• Incident

• Evidence

How complaints are processed The Complaints Officer opens the complaints drop box on a daily basis and evaluates each complaint.

Upon evaluation, the CADAO shall start the investigation and will create a report after the investigation and shall submit to the Head of CADAO for appropriate action.

The Complaints Officer will give the feedback to the

client.

Contact Information 288-88-11 (2278)

310-04-76

Email:

302

CITY BUDGET DEPARTMENT

SERVICES

303

1 Provision of Internal Revenue Allotment (IRA) Estimates and Real Property

Tax (RPT) Estimates to Barangays The IRA Estimates from Department of Budget and Management (DBM) and RPT Estimates from

City Treasury Department are issued to the authorized barangay officials (Barangay Chairman/

Barangay Treasurer only) as reference for the computation of the Income Estimates in connection

to the preparation of their respective Barangay Budgets.


FEES

TIME

FRAME

PERSON

RESPONSIBLE

Office or Division: Barangay Budget Division



Who may avail: Authorized Barangay Official (Barangay Captain/ Barangay Treasurer only)


Barangay ID or any valid government issued identification card

Issued by a government issuing agency BIR, Post Office, SSS, GSIS,HDMF,LTO and DFA

Accomplished Request Form Front desk receiving area located at the right side corner of the department


FEES

TIME

FRAME

PERSON RESPONSIBLE

Step 1: Proceeds to the front desk receiving area and gets the Request Form for IRA and RPT Estimates.

Step 1:Asks for the designation and concern of the authorized barangay official and gives the Request Form for IRA and RPT Estimates

none one (1) minute

Assigned receiving personnel

Step 2:Accomplishes and submits the Request Form indicating needed information (IRA and RPT Estimates) and indicates the respective barangay number and name of requesting barangay official to the assigned personnel at the receiving counter

Step 2:Receives the Request Form, records in the logbook and endorses the same to the assigned Budget Officer/Analyst

none one (1) minute


304

Step 3:Waits for the data / information needed upon endorsement of the request form to the assigned /concerned budget officer/analyst

Step 3: Fills up the requests with the estimated IRA and RPT and returned it to the receiving officer for recording purposes and for release to the authorized barangay official.

none two (2) minutes

Budget Officer II Brgy. # 1 to 47

Budget Officer I Brgy. # 48 to 94

Budget Officer I Brgy.# 95 to 141 Budget Officer I Brgy. # 141 to 155

Step 4:Receives the accomplished request form and signed the releasing column of the logbook.

Step 4:Releases the

accomplished Request

Form with the Barangay

IRA and RPT Estimates

and have the authorized

barangay official affix

his/her signature and

date on the releasing

column

none one (1) minute

Administrative Staffs /assigned personnel

2 Preliminary Budget Review & Evaluation of the Barangay /Sangguniang

Kabataan (Annual Budget /Supplemental Budget)

Assist the City Finance Committee and the Sangguniang Panlungsod in the preliminary budget

review and evaluation of the Barangay Budget (Annual/Supplemental) as submitted by the

Barangay/Sangguniang Kabataan and endorses the transmittal preliminary review together with

the attached documents to the Sangguniang Panlungsod for final budget review.

Office or Division: Barangay Budget Division /Administrative Division

Classification: Complex Type of Transaction: G2G

Who may avail: Authorized Barangay Official (Barangay Captain/ Barangay Treasurer and SK Chairman/ SK Treasurer only)

CHECKLIST OF REQUIREMENTS WHERE TO SECURE For Preliminary Annual Barangay Budget Review

Barangay

305

1. Transmittal Letter (one set)

2. Barangay Resolution approving the Barangay Annual Budget (one set)

3. BBP Form No. 1 — Budget of Expenditures and

Sources of Financing (consistent with Philippine Public Sector Accounting System (PPSAS)

(one set)

4. BBP Form No. 2 — Programmed Appropriation by PPA, Expense Class, Object of Expenditure and Expected Results (one set)

5. BBP Form No. 2-A — List of Projects Chargeable Against the 20% Development Fund (one set)

6. BBP Form No. 3— Plantilla of Personnel (one set)

7. BBP Form No. 4 — Statement of Indebtedness

(if any) (one set) 8. Annual Investment Program duly approved by

the Sangguniang Barangay through Resolution (one set) and supported by the following:

DILG endorsed Gender Development (GAD)Plan and Budget (one set) Barangay Disaster Risk Reduction and

Management (BDRRM) Plan reviewed by the

appropriate Review Team (one set)

For Preliminary Review of Supplemental Budget

1. Transmittal Letter 2. Barangay Resolution approving the

Barangay Supplemental Budget (one set) 3. BSBP Form No. 5 –Statement of Funding

Sources (one set) 4. BSBP Form No. 6 – Statement of

Supplemental Appropriation (one set) 5. Supplemental Annual Investment Program

approved by Sanguniang Barangay (one set)

306

For Preliminary Review of Sangguniang Kabataan Barangay Budget


2. SK Barangay Resolution approving the SK Annual Budget (one set)

3. BBP Form No. 1 — Budget of Expenditures and Sources of Financing (consistent with Philippine Public Sector Accounting System (PPSAS) (one set)

4. BBP Form No. 2 — Programmed Appropriation by PPA, Expense Class, Object of Expenditure and Expected Results (one set)

5. SK BBP Form No. 3— Plantilla of Personnel (one set)

6. Barangay Youth Investment Program (BYIP) (one set)

For Preliminary Review of SK Supplemental Budget


2. SK Barangay Resolution approving the SK Barangay Supplemental Budget (one set)

3. SK BSBP Form No. 5 –Statement of

Funding Sources (one set)

4. SK BSBP Form No. 6 – Statement of Supplemental Appropriation (one set)

5. Supplemental Barangay Youth Investment

Program (BYIP) (one set)

Sangguniang Kabataan Barangay


FEES

TIME

FRAME

PERSON RESPONSIBLE

307

Step 1:

Submits for review in

compliance with RA7160

the respective Barangay/

SK (Annual /

Supplemental) Budget with

attachments /documentary

requirements to the

assigned receiving

personnel at the receiving

counter.

Step 1:

Records in the logbook

the barangay number,

date receive, type of

budget (Barangay /SK)

(annual/supplemental),a

mount and name of

authorized official for

endorsement to the

Budget Officer/Analyst

concerned

none one (1) minute

Administrative Staffs /assigned personnel


PROCESSING TIME

PERSON RESPONSIBLE

Step 2:

Waits for their Barangay

Annual/Supplemental

Budget to be endorsed to

the assigned Budget

Officer/Analyst, gives

his/her contact number

and waits for the call or

text message coming from

the assigned budget

officer/ analyst.

Step 2.1a:

Initially checks on the completion of the prescribed templates, necessary documentary requirements and asks for barangay official’s contact number for future reference.

none five (5) minutes per budget

Budget Officer II Brgy. # 1 to 47

Budget Officer I Brgy. # 48 to 94

Budget Officer I Brgy.# 95 to 141 Budget Officer I Brgy. # 141 to 155

Step 2.2a: Reviews,

analyzes and makes

recommendations based

on the submitted

Barangay/SK

Annual/Supplemental

Budget

none One (1) to two (2) days per budget if no correction or revision

Budget Officer II

per assigned barangay

308

a. If PASSED and no

corrections:

Step 3: 3.1a Receives a call or

text message from the concerned budget officer/ analyst informing that their Barangay Annual /Supplemental Budget has passed the initial review; and (within 3 days)

Step 3.1a:

Contacts the authorized

barangay official and

informed that the

Barangay/ SK Annual/

(Supplemental Budget)

passed the initial review

none Five (5) minutes per budget

Concerned budget personnel per assigned barangay

Step 3.1b:

Prepares the transmittal

letter

Ten (10) minutes per budget


Step 3.1c: Further

review before the

signature of CBO

Five (5) minutes per budget

Budget Officer II

per assigned barangay

Step 3.1d: Final review

and signs

Five (5) minutes per budget

City Budget Officer

Step 3.1e:

After the City Budget Officer signs the transmittal ,the assigned Budget Personnel requested the barangay official to provide four (4) sets of the Barangay/SK budget

One (1) minute per budget


309

Step 3.2a

Provides and submits four

(4) sets of the Barangay

Annual /Supplemental

Budget based on reviewed

version.

Step 3.2a:

Records the transmittal letter of the preliminary reviewed Barangay Annual Budget in the logbook and endorses to the Sangguniang Panlungsod for Final Budget Review

none

Fifteen (15) minutes per budget

Budgeting Asst. Budget Officer I

SP Committee on Finance and Appropriations, Committee on Barangay Affairs and Committee on Youth and Sports Development) sends notices of Joint Committee Hearing

Receives Notice of Joint Committee Hearing and participates, and waits for the Barangay /SK (Annual SB)to be returned to the City Budget Department.

b.If FOR COMPLIANCE

and with correction :

Step 3.1b : Receives a call / text

message from The budget personnel.

Step 3.1b:

Contacts authorized barangay official and informed that there is revision/ correction/ compliance

none

one (1) minute


Step 3.2b : Receives the budget for compliances based on the findings and revises/ accomplishes the compliances based on the findings.

Step 3.2b: Records in the logbook and releases the Budget to authorized barangay official for revision

none

one (1) minute

Assigned releasing personnel

Step 3.3b: Submits the revised copy of the Barangay/SK(Annual /Supplemental Budget) and waits to be endorse tothe assigned Budget Officer/Analyst.

CLIENT STEPS

Step 3.3b: Records in the logbook the date, barangay number of the revised budget for endorsement to the Budget Officer/Analyst

none one (1) minute


Step 3.4b: Waits for further instructions from assigned Budget Officer/Analyst.

Step 3.4b: Checks the

revisions/ correction

made.

none Fifteen (15) minutes per budget


310

. Step 3.5b: Prepares the

transmittal letter review

for signature of the City

Budget Officer

none Ten (10) minutes per budget


Step 3.6b: After the City

Budget Officer signed

the transmittal the

assigned Budget

Personnel requested the

barangay official to

provide four (4) sets of

the revised budget

One (1) minute per budget


Step 3.5b: Provides and submits four (4) sets of the Revised Barangay Annual /Supplemental Budget based on reviewed version.

Step 3.7b: Records the

transmittal in the logbook

and endorses to the

Sangguniang

Panlungsod for Budget

Review

none

Ten (10) minutes per budget


SP Committee on Finance and Appropriations, Committee on Barangay Affairs and Committee on Youth and Sports Development) sends notices of Joint Committee Hearing

Receives Notice of Joint Committee Hearing and participates, and waits for the Barangay /SK (Annual SB)to be returned to the City Budget Department.

3 Release of the Enacted Barangay/SK Annual/Supplemental Budget from the


Upon received of the final budget review from the Sangguniang Panlungsod, the City Budget

Department releases to the authorized barangay official, the Barangay / SK (Annual/Supplemental

Budget) upon received.

Office or Division: Barangay Budget Division



Who may avail: Barangay Captain/ Barangay Treasurer and SK Chairman/ SK Treasurer are authorized officials to transact


311

Barangay ID or any valid government issued identification card

Issued by a government issuing agency BIR, Post Office, SSS, GSIS,HDMF,LTO and DFA


FEES

TIME

FRAME

PERSON RESPONSIBLE

Step 1:

Waits for the call or text

message of assigned

analyst for the pickup of

their enacted Annual

Barangay Budget)

Step 1: Calls or sends text messages to the authorized barangay official and informs the release of their enacted Barangay/SK (Annual/SK Budget as reviewed and approved by the Sangguniang Panglunsod

none

one (1) minute


Step 2 : Receives the Barangay/SK (annual/supplemental budget

Step 2: Records in the logbook and releases the Budget

none

one (1) minute

Assigned releasing personnel

4 Processing of Letter Requests (LRS) for Earmarking of the Certification of

Appropriation Earmarking of Letter Request for the Availability of Appropriation based on Allotment Release

Order, before certification of the City Budget Officer and approval of the Secretary to the Mayor

Office or Division: Budget Execution Division / Administrative Division/Budget Accountability Division



Who may avail: End-user ,documents as endorsed by the liaison officer of General Services Department


Accomplished Letter Request (LR) End-user

Annual Procurement Plan(APP)/Supplemental Procurement Plan (SPP)/

General Services Department End-user

Estimated Cost General Services Department

Annual Investment Program (AIP) CBD/CDPD file copy


FEES

TIME

FRAME

PERSON RESPONSIBLE

312

Step 1 : Liaison Officer from General Services Department endorses the end-users Letter Requests (LR)with control number and asks the assigned personnel in the receiving area to acknowledge the receipt to his/her logbook.

A Step 1.1:

Receives the LR.

Step 1.2

Provides document/tracking number Step 1.3: Endorses the LR to the assigned Budget Officer/Analyst for recording in the logbook and distribution to Budget Officer/Analyst based on assigned office/department

none three (3) minutes per LR

Administrative Staff

Budget Officer II


PROCESSING TIME

PERSON RESPONSIBLE

313

Step 2:

Reviews, checks and analyzes the LR as to consistency with the AIP/APP/SPP


CGAD Head II Budget Officer III (PSTMD/CEIPO/ CEMD) Budget Officer III (Office of the Mayor/CCMC/ UCC) Administrative Officer V (CCNMC/CPD/ HRMDO/ITDO) Senior Administrative Asst.II (Office of the Vice Mayor/Sang/Panlungsod(Legislative and Secretariat Services, Parks Administration Services) Budget Officer II (CCDRMO/OSCA/CAD) Budget Officer II (City Treasury Dept./PESO/ CCSWD) Budget Officer II (Statutory Obligations/ SEF/OCBO) Budget Officer II (CED/GAD/ 20%IRA for Development Projects)

Budget Officer II (CADAO/GSD) Budget Officer I (CBD/CATO/ CRD) Budget Officer I (5%LDRRM Fund, CCWS/OLUZA/

Step 2a:

For Letter Request

with available

appropriation and

consistent with the

AIP/APP/SPP:

Earmarks , certifies and affix initials in the LR for the existence of appropriation and records the same in the columnar book

none five (5) to ten (10) minutes per LR

314

provided for the assigned office/department with the following details

- Date Certified/Earmarked

- Office Responsibility Code

- Account Code based on PPSAS

- Amount Certified/ Earmarked

CRO)

Budget Officer I

(City Health Dept./ CityAdministrator’s Office/Sports Devt. Recreation Office/ City Assessment Dept)

Budget Officer I

(City Legal Dept./ BPLO /PLEB/ City Veterinary Services) Budgeting Assistant (Barangay Secretariat/ IAS/ HARO)

Step 2.1a:

Counter checks,

records the certified

appropriation and

initials the LR before

the CGADH II final

reviews and affixes her

initials


Budget Officer II Budget Officer I (per assigned office/dept.)


PROCESSING TIME

PERSON RESPONSIBLE

Step 2.2a:Final reviews and affixes initials and forwards the LR to the Secretary of the City Budget Officer

none two (2) minutes per LR

CGAD Head II

315

Step 2.3a: Endorses the LR to the City Budget Officer for review and signature

none one (1) minute per LR

Administrative Aide I

Step 2.4a: Reviews, approves and signs Letter Requests

none two (2) minutes per LR

City Budget Officer

Step 2.5a: Photocopies and forwards the original LR in the releasing area

none one (1) minute per LR


Step 2.6a:

Endorses the approved Letter Requests with appropriation to the City General Services Department on the 2nd floor

none five (5) minutes depending on elevator capacity


Step 2b:For Letter

Request with no

available appropriation/

insufficient appropriation and not included in AIP:

Step 2.2b:

Returns the LR to assigned budget personnel in Step 1.2

none five (5) minutes per LR

Budget Officer I (Concerned budget personnel per assigned office/dept.)

Step 2.3b:

Records in the

outgoing logbook and

endorses the approved

Letter Requests with

appropriation to the

City General Services

Department on the 2nd

floor



316

5 Processing Purchase Requests (PRS) for Goods and Services for

Certification of Appropriation

Service Information: Issuance of Certificate of Availability of Appropriation (CAAP) No., to Purchase

Request (PR) as requested by the end-user based on earmarked and approved Letter Request.

Office or Division: Budget Execution Division/Administrative Division/Budget Accountability Division



Who may avail: End-user as endorsed by the liaison officer of the General Services Department


Approved Letter Request (previously earmarked) General Services Department (GSD)

Purchase Request (PR) signed by end-user General Services Department (GSD)

Certificate of Availability of Appropriation (CAAP) No.

City Budget Department (CBD)


FEES

TIME

FRAME

PERSON RESPONSIBLE

Step 1: Liaison Officer of General Services Department (GSD) submits approved LR and Purchase Request (PR) in receiving area

Step 1 : Receives ,records the

Purchase Request (PR)

and endorses to assigned

Budget Officers/Analysts

none three (3) minutes per PR


Step 2.2a: Issues CAAP

No. , records to GAAMS

and to assigned columnar

book, affixes initials,

secures a file copy of PR

and forwards to counter

checkers

none

five (5) to ten (10) minutes depending on network speed

CGAD Head II Budget Officer III (PSTMD/CEIPO/ CEMD) Budget Officer III (Office of the Mayor/CCMC/ UCC) Administrative Officer V (CCNMC/CPD/ HRMDO/ITDO) Senior Administrative Asst.II (Office of the Vice Mayor/Sang/Panlungsod(Legislative and Secretariat

317

Services, Parks Administration Services) Budget Officer II (CCDRMO/OSCA/CAD) Budget Officer II (City Treasury Dept./PESO/ CCSWD) Budget Officer II (Statutory Obligations/ SEF/OCBO) Budget Officer II (CED/GAD/ 20%IRA for Development Projects) Budget Officer II (CADAO/GSD) Budget Officer I (CBD/CATO/ CRD) Budget Officer I (5%LDRRM Fund, CCWS/OLUZA/ CRO) Budget Officer I


Budget Officer I

(City Legal Dept./ BPLO /PLEB/ City Veterinary Services) Budgeting Assistant (Barangay

318

Secretariat/ IAS/ HARO)

Step 2.2b :

Counterchecks, affix initial

before the review of

CGADH II

none

three (3) minutes

Budget Officer II Budget Officer I (as per assigned office)

Step 2.3a Preliminary

review and initials the PR

and forwards to Secretary

of the CBO.

Step 2.3b Endorses the

PR to the City Budget

Officer for review and

signature

Step 2.3c Final reviews,

certifies availability of

appropriation on PR.

Step 2.3c:

Photocopies and

forwards the original PR

in the releasing area

none none none none

two (2) minutes per PR one (1) minute per PR two (2) minutes per PR one (1) minute per PR

CGADH II Administrative Aide I City Budget Officer Administrative Aide I

Step 2.4

Records and returns PRs to General Services Department (GSD)



319

6 Processing of Program of Works (POWS) for Infrastructure Projects for

Certification of Appropriation Issuance of Certificate of Availability of Appropriation (CAAP) No. for the submitted Program of Work

(POW) as requested by the City Engineering Department (CED).

Office or Division: Budget Execution Division/Administrative Division



Who may avail: City Engineering Department / City School Board


Program of Work (duly signed)/ Plan City Engineering Department (CED)


Sangguniang Panlungsod Ordinance (Itemization and/or supplementary notes )

Sangguniang Panlungsod/City Budget Department (file copy)


City Budget Department (CBD)


FEES

TIME

FRAME

PERSON RESPONSIBLE

Step 1: Liaison Officer of City Engineering Department (CED) submits approved Program of Work (POW) to receiving counter

Step 1 : Receives and records

the POW and endorses

to assigned Budget

Officers/Analysts

none three (3) minutes per infra-project


Step 2.2a:

Reviews, analyzes and

checks if the Infrastructure

Project as to consistency

with the AIP, SP Ordinance

and Supplementary Notes

(Itemization of

Infrastructure Projects) and

if the project name of infra

project is also the same

with the attached plan and

POW.

Step 2.2a:

none

five (5) minutes per infra-project

Budget Officer II (Engineering Regular Projects/20%IRA for Development Projects)

Budget Officer II (Infra-projects of SEF)

320

Issues CAAP No. , records

to GAAMS and to assigned

columnar book, affixes

initials, secures a file copy

of certification and

forwards to counter

checkers

Step 2.2b : Counterchecks, affix initial


CGADH II

none

three (3) minutes

Budget Officer II ( per assigned office/dept)


review and initials the

certification and forwards to

Secretary of the CBO.

none

two (2) minutes per infra-project

CGAD Head II


certification to the City

Budget Officer for review

and signature

Step 2.3c

Final reviews, certifies

availability of

appropriation on infra-

project.

Step 2.3c:

Photocopies and

forwards the certification

in the releasing area

none none none

one (1) minute per infra-project two (2) minutes per infra-project one (1) minute per infra-project


City Budget Officer Administrative Aide I

Step 2.4 Returns certification to City Engineering Department (CED)



321

7 Certification of Appropriation for Project, Programs and Activities (PPAs)

Issuance of Budget Slip for the Project Proposal as to availability of appropriation and inclusion to Annual Investment Program (AIP), and once approved by the Office of the Mayor, General Services Department (GSD) prepares Purchase Request (PR) for the Project Proposal (PP) and the City Budget Department (CBD) issues Certificate of Availability of Appropriation (CAAP) No. as requested by the end user.

Office or Division: Budget Execution Division / Administrative Division



Who may avail: End-user /requesting department


Project Proposal (PP) End-user / Requesting Department

Budget Slip City Budget Department

Purchase Request General Services Department


Sangguniang Panlungsod Ordinance (Itemization and/or supplementary notes )

Sangguniang Panlungsod/City Budget Department (file copy)


City Budget Department


FEES

TIME

FRAME

PERSON RESPONSIBLE

Step 1 :

Requesting Department (RD) submits Project Proposal (PP) and coordinates with the City Budget Department as to Availability of Appropriation for the planned PPA (Project Proposal )

Step 1.1a : Receives the PP and endorses to assigned Budget Officers/Analysts Step 1.1b : Records the PP, attaches Budget Slip and endorses to assigned Budget Officers

none none

one (1) minute two (2) minutes

Administrative Staff Budget Officer II

Step 1.1c : Checks if there is available appropriation and issues Budget Slip if appropriation is available and included in

none

five (5) to ten (10) minutes depending on

CGAD Head II Budget Officer III (PSTMD/CEIPO/ CEMD)

322

AIP, endorses to Requesting Department )

network speed

Budget Officer III (Office of the Mayor/CCMC/ UCC) Administrative Officer V (CCNMC/CPD/ HRMDO/ITDO) Senior Administrative Asst.II (Office of the Vice Mayor/Sang/Panlungsod(Legislative and Secretariat Services, Parks Administration Services) Budget Officer II (CCDRMO/OSCA/CAD) Budget Officer II (City Treasury Dept./PESO/ CCSWD) Budget Officer II (Statutory Obligations/ SEF/OCBO) Budget Officer II (CED/GAD/ 20%IRA for Development Projects) Budget Officer II (CADAO/GSD) Budget Officer I (CBD/CATO/ CRD) Budget Officer I (5%LDRRM Fund, CCWS/OLUZA/ CRO) Budget Officer I

323


Budget Officer I

(City Legal Dept./ BPLO /PLEB/ City Veterinary Services) Budgeting Assistant (Barangay Secretariat/ IAS/

HARO).

Step 2 :

General Services

Department (GSD)

submits Purchase Request

(PR)for the approved

Project Proposal

Step 2.2a:

Issues CAAP No. ,

records to GAAMS and

to assigned columnar

book, affixes initials,

secures a file copy of PR

and forwards to counter

checkers

none


CGAD Head II Budget Officer III (PSTMD/CEIPO/ CEMD) Budget Officer III (Office of the Mayor/CCMC/ UCC) Administrative Officer V (CCNMC/CPD/ HRMDO/ITDO) Senior Administrative Asst.II (Office of the Vice Mayor/Sang/Panlungsod(Legislative and Secretariat Services, Parks Administration Services) Budget Officer II (CCDRMO/OSCA/CAD) Budget Officer II (City Treasury Dept./PESO/ CCSWD)

324

Budget Officer II (Statutory Obligations/ SEF/OCBO) Budget Officer II (CED/GAD/ 20%IRA for Development Projects) Budget Officer II (CADAO/GSD) Budget Officer I (CBD/CATO/ CRD) Budget Officer I (5%LDRRM Fund, CCWS/OLUZA/ CRO) Budget Officer I


Budget Officer I


Step 2.2b :

Counterchecks, affix

initial before the review

of CGADH II

none three (3) minutes

Budget Officer II Budget Officer I (as per assigned office/dept)

325

Step 2.3a Preliminary review and initials the PR and forwards to Secretary of the CBO.

Step 2.3b

Endorses the PR to the

City Budget Officer for

review and signature

Step 2.3c

Final reviews, certifies

availability of

appropriation on PR.

none none none

two (2) minutes per PR one (1) minute per PR two (2) minutes per PR

CGAD Head II Administrative Aide III City Budget Officer

Step 2.3c:

Photocopies, forwards

the original PR in

releasing area

none

one (1) minute per PR

Administrative Aide III

Step 2.4 Records and returns PRs to General Services Department (GSD)

none

five (5) minutes depending on elevator capacity


8 Certification of Appropriation (Personal Services) for Payrolls/ Vouchers

Recording of the actual obligations and disbursement of funds for salaries, allowances, personnel

benefits and services of target clients in the most effective, economical and ethical way , to

ensure that cash is available for payment and obligation and further ensure that disbursements

does not exceed appropriation.

Office or Division: Budget Execution Division/Administrative Division/Budget Accountability Division



Who may avail: End-user


326

Pre-Audited Payroll / Voucher Requesting Department/ City Accounting Department (CAD)

Checklist with corresponding required Supporting Documents (SD) for payment of the following requested transactions such as:

1) Salaries (1) Permanent /Contractual (2) First Salary (3) Salary Differential

2) Services Rendered (1) Overtime Pay (2) Job Order Workers

3) Leave Credits (1) Monetization/Commutation (2) Maternity Leave (3) Terminal Leave

4) Other Compensation (1) Other Bonuses and Allowances

(Mid-Year Bonus) (2) Productivity Incentive Allowance

(PBB) (3) Year-End Bonus and Cash Gift

Requesting Department

Obligation Request Slip City Budget Department


FEES

TIME

FRAME

PERSON RESPONSIBLE

Step 1 : Submits payroll/voucher, checklist and SD

Step 1 : Receives, records, assigns tracking number to payroll/voucher, checklist, SD and endorses to assigned Budget Officers/Analysts



Step 2.2 :

Receives and prints ObR

Form for signature of

Department Head (Box A).

Step 2.2a :

Prepares Obligation

Request (OBR) through

the use of GAAMS

program application.

Step 2.2b: Sends ObR to department concerned through IP Messenger

none


CGAD Head II Budget Officer III (PSTMD/ CEIPO/CEMD) Budget Officer III (Office of the Mayor/CCMC/ UCC) Administrative Officer V (CCNMC/CPD/ HRMDO/ITDO)

327

Senior Administrative Asst.II (Office of the Vice Mayor/Sang/Panlungsod(Legislative and Secretariat Services, Parks Administration Services) Budget Officer II (CCDRMO/OSCA/CAD) Budget Officer II (City Treasury Dept./PESO/ CCSWD) Budget Officer II (Statutory Obligations/ SEF/OCBO) Budget Officer II (CED/GAD/ 20%IRA for Development Projects) Budget Officer II (CADAO/GSD) Budget Officer I (CBD/CATO/ CRD) Budget Officer I (5%LDRRM Fund, CCWS/OLUZA/ CRO) Budget Officer I


Budget Officer I

(City Legal Dept./ BPLO /PLEB/

328

City Veterinary Services) Budgeting Assistant (Barangay Secretariat/ IAS/ HARO)

Step 2.3 :

Submits signed ObR to

the City Budget

Department in the

receiving area.

Step 2.3 :

Receives signed ObR ,

records and endorses to

assigned Budget

Officers/ Analysts



Step 2.4a :

Attaches ObR to Payroll

and checklist with SD,

records the certified

appropriation per

account in columnar

book provided for each

office/ department.

Affixes initials in the ObR

and secures a file copy.

Step 2.4b :

Counter checks , affix

initial before the review

of CGADH II

none

Fifteen (15) minutes or more depending on workload

Concerned budget personnel per assigned office/dept

Step 2.5a

Preliminary review and

initials the ObR forwards

to secretary of CBO.

Step 2.5b

Endorses the

Payroll/Voucher to the

City Budget Officer for

review and signature

Step 2.5c

none none none none

two (2) minutes one (1) minute two (2) minutes 1 minute

CGAD Head II Administrative Aide III City Budget Officer Administrative Aide III

329

Final review certifies

availability of

appropriation on ObR.

Step 2.5d: Forwards the ObR payroll/voucher in the releasing area

Step 2.6

Forwards payroll/

voucher, certified ObR

,checklist and SD to CAD



9 Processing of Obligation Request Slip (OBR) with attached voucher for

certification of appropriation for procurement goods and services

Records the actual obligations and disbursement of funds for approved PPAs and the delivery of

goods and services to target clients in the most effective, economical and ethical way , to ensure

that cash is available for payment and obligation and further ensure that disbursements does not

exceed appropriation.

Office or Division: Budget Execution Division / Administrative Division



Who may avail: End-user /requesting department


Checklist with corresponding required Supporting Documents (SD) for payment of the goods and services under the following requested transactions such as:

1) Shopping 2) Negotiated 3) Reimbursement

General Services Department (GSD)

Obligation Request Slip


FEES

TIME

FRAME

PERSON RESPONSIBLE

Step 1 : Submits voucher, checklist and supporting documents

Step 1 : Receives, records, assigns tracking number to voucher, checklist, SD and endorses to assigned Budget Officers/Analysts



330

Step 2.2 : Receives and

prints ObR Form for

signature of Department

Head (Box A).

Step 2.2a : Prepares

Obligation Request

(OBR) through the use of

GAAMS program

Step 2.2b: Sends ObR to

department concerned

through IP Messenger

none


CGAD Head II Budget Officer III (PSTMD/ CEIPO/CEMD) Budget Officer III (Office of the Mayor/CCMC/ UCC) Administrative Officer V (CCNMC/CPD/ HRMDO/ITDO) Senior Administrative Asst.II (Office of the Vice Mayor/Sang/Panlungsod(Legislative and Secretariat Services, Parks Administration Services) Budget Officer II (CCDRMO/OSCA/CAD) Budget Officer II (City Treasury Dept./PESO/ CCSWD) Budget Officer II (Statutory Obligations/ SEF/OCBO) Budget Officer II (CED/GAD/ 20%IRA for Development Projects) Budget Officer II (CADAO/GSD) Budget Officer I (CBD/CATO/ CRD) Budget Officer I

331

(5%LDRRM Fund, CCWS/OLUZA/ CRO) Budget Officer I


Budget Officer I


Step 2.3 : Submits signed

ObR to the City Budget

Department.

Step 2.3 : Receives

signed ObR records,

endorses to assigned

Budget Officers/

Analysts



Step 2.4a :

Attaches ObR to

voucher and checklist

with SD, records the

certified appropriation

per account in columnar

book provided for each

office/ dept. Affixes

initials in the ObR and

secures a file copy.

Step 2.4b : Counter

checks , affix initial


CGADH II

None None


Concerned budget personnel per assigned office/dept Budget Officer II and I

332

2 minutes


review and initials the the

ObR/voucher forwards


none

2 minutes CGAD Head II


ObR/ voucher to the

CBO for review and

signature.

Step 2.5c Final review,



Step 2.5d: Forwards the ObR/voucher in the releasing area

none none none

one (1) minute two (2) minutes 1 minute

Administrative Aide III City Budget Officer Administrative Aide III

Step 2.6 Forwards

voucher w/ certified ObR

,checklist, SD to (CAD)



10 Processing of Funding Request for Financial Assistance for NGAs, NGOs

and Barangays

Assist the City Mayor in the preparation of ObR/vouchers for the financial assistance and certifies

the availability of appropriation based on the approved request of NGAs, NGOs and Barangays

Office or Division: Budget Accountability/ Budget Execution and Administrative Divisions



Who may avail: NGAs, NGOs and Barangays


Request Letter for financial assistance NGAs, NGOs and Barangays

333

Approval of Financial Assistance Office of the Mayor(Secretary to the Mayor) /Office of the City Administrator

ObR/Voucher City Budget Department


FEES

TIME

FRAME

PERSON RESPONSIBLE

Step 1 : City Administrator/ Secretary to the Mayor informs the approval of the financial assistance

Step 1.1a : Prepares

Obligation Request

(ObR) and voucher for

signature of the

CityAdministrator/Secret

ary to the Mayor

none Fifteen (15) minutes or more depending on workload

CGAD Head II and concerned budget personnel per assigned office/dept

Step 2.2 : Receives and

prints ObR Form for

signature of City

Administrator/Secretary to

the Mayor (Box A).

Step 2.2b:

Sends ObR to the

concerned dept. through

IP Messenger

none

Step 2.3 : Submits signed

ObR to the City Budget

Department.

Step 2.3a : Receives

signed, ObR , records,

endorses to assigned

Budget Officers/ Analyst

none

two (2) minutes


Step 2.3b :

Attaches ObR to voucher and checklist with SD. Records the certified appropriation per account in columnar book. Affixes initials in ObR and secures a file copy. Step 2.3c : Counter checks , affix initial before the review of CGADH II

none


Concerned budget personnel per assigned office/dept

334



ObR/voucher forwards


Step 2.4b

Records/endorses the

ObR/voucher to the

CBO for review and

signature.

Step 2.4c Final review,



Step 2.4d:Forwards the ObR/voucher in the releasing area

none none none none

two (2) minutes one (1) minute two (2) minutes 1 minute

CGAD Head II Administrative Aide III City Budget Officer Administrative Aide III

Step 2.5

Forwards voucher with

certified ObR ,checklist

and SD to City

Accounting Department

(CAD)

Informs the

representative of

Secretary to the

Mayor/City Administrator

that it was funded and

endorsed to CAD

none

two (2) minutes

Administrative Staff CGAD Head II

11 Issuance of Certification for Availability of Appropriation for Appointments

of Regular Plantilla/ Contractuals Positions and Job Order workers

Review and certifies as to availability of appropriation for appointments of the regular plantilla

/contractual positions and contracts of job order workers

Office or Division: Budget Execution Division / Budget Accountability Division/Administrative Division

335



Who may avail: Liaison Officer of HRMDO endorsing documents for candidates for promotion, new positions (Regular Appointments) Contractual Employees /Job Order Workers


For Regular 1. CSC Form 212 (PDS) 2. Certification (Personnel Selection Board) 3. Certification (Availability of

Appropriation/Funding)

4. Position Job Description

Human Resource Management and Development Office (HMRDO)

For Contractual / Job Order Workers 1. CSC Form 212 (PDS)

2. Contract of Service

Human Resource Management and Development Office (HMRDO)

Personnel Schedule/ Annual Executive Budget/


FEES

TIME

FRAME

PERSON RESPONSIBLE

Step 1:

Liaison Officer from HRMDO submits certification for Availability of Appropriation for appointments of regular positions/ contract of service together with the SD

Step 1 : Receives, records, assigns tracking number to Appointments, Contracts of Services , checklist, SD and endorses to assigned Budget Officers/Analysts

none

two (2) minutes


For Permanent

Positions

Step 1.1a :

Checks if the position is

vacant and if the

requested amount is in

accordance with the

approved amount in the

annual budget. Records

the certified

appropriation in

Personnel Schedule

provided for position.

Affixes initials in the

none

Ten (10) minutes or more depending on workload

Budget Officer III (PSTMD/ CEIPO/CEMD) Budget Officer III (Office of the Mayor/CCMC/ UCC) Administrative Officer V (CCNMC/CPD/ HRMDO/ITDO) Senior Administrative Asst.II (Office of the Vice Mayor/Sang/Panl

336

certification and secures

a file copy.

For Contractuals/Job

Order workers

Step 1.1a :

Checks if the slot is

available and if the

requested amount is in

accordance with the

approved amount in the

annual budget. Records

the certified

appropriation in

Personnel Schedule

provided for contractual

position. Affixes initials in

the certification and

secures a file copy.

ungsod(Legislative and Secretariat Services, Parks Administration Services) Budget Officer II (CCDRMO/OSCA/CAD) Budget Officer II (City Treasury Dept./PESO/ CCSWD) Budget Officer II (Statutory Obligations/ SEF/OCBO) Budget Officer II (CED/GAD/ 20%IRA for Development Projects) Budget Officer II (CADAO/GSD) Budget Officer I (CBD/CATO/ CRD) Budget Officer I (5%LDRRM Fund, CCWS/OLUZA/ CRO) Budget Officer I


Budget Officer I

(City Legal Dept./ BPLO /PLEB/ City Veterinary Services) Budgeting Assistant (Barangay

337

Secretariat/ IAS/ HARO)

Step 2 Preliminary


appointments/contracts

forwards to secretary of

CBO.

none 1 minute CGAD Head II

Step 3.1a

Records/endorses the

appt/contracts to the

CBO for review and

signature.

Step 3.1b Final review,



Step 3.1c:Forwards the

contracts/appt. in the

releasing area

None None None

one (1) minute two (2) minutes 1 minute

Administrative Aide III City Budget Officer Administrative Aide III

Step 4Forwards to

HRMDO



12 Budget Preparation

Assist the City Mayor in the study review, evaluation, preparation and implementation of the City

Budget Plan in coordination with the City Treasurer, City Accountant and City Planning and

Development Coordinator and in accordance with the guidelines prescribed by the Department of

Budget and Management(DBM)for approval of the City Mayor

Office or Division: Budget Execution Division / Budget Accountability Division/Administrative Division/Barangay Budget Division



Who may avail: All offices/departments


Spending Ceilings by major expenditures

338

Resource allocation scheme or fiscal policy decisions

Budgetary Thrusts

Objectives, strategies and priority PAPs

Expected results

Budget Calendar and Budget Preparation Forms

Guidelines to be observed in the preparation of budget proposals

Local Budget Circulars, Joint Memorandum Circulars of different national agencies(COA, DILG,DEPED,MMDA, CSC,BLGF and others) PPSAS Chart of Accounts


FEES TIME

FRAME

PERSON RESPONSIBLE

Step 1: The City Mayor instructs the City Budget Officer to draft budget call

Step 1:

Prepares draft of Budget

Call for approval by the

Hon. City Mayor and

Memorandum pertaining

to Budget Preparation

none June 1-15

City Budget Officer CGAD Head II Budget Officer III

Step 2: Offices/departments submits budget proposals

Step 2:

Receives of the

submitted Budget

Proposals of different

offices/departments

none on or

before

July 15

Administrative Officer V

Step 2.1a:

Review and Analysis of

the submitted Budget

Proposals

none July 16 to

July 31

All Budget

Officers/

Analysts

Step 2.1b:

Gathering of data on

actual income and

expenditures from the

City Accounting

Department

none July 16 to

July 31

Senior

Administrative

Asst. II

Step 2.1c: none August 1

to 15

CGAD Head II

339

Consolidates of the

proposed income

estimates submitted by

the income generating

offices/departments for

evaluation of of the City

Finance Committee to

determine the Projected

Income of the Budget

Year

Budget Officer II

Step 2.1d:

Prepares Comparative

Statements

August 1

to 30

All Budget

Personnel as

per assigned

office

Step 2.1e:

Assists the LFC in the

Budget Hearing

August 15

to

Septemb

er 15

City Budget

Officer

CGADHead II

Step 2.1f:

Assists the City Mayor in

the Finalization and

documentation of the

Annual Executive Budge

On or

before

October

15

All Budget

Personnel as

per assigned

office

Step 2.1g:

Transmits to the

Sangguniang

Panglunsod for

enactment into an

approved Ordinance

City Budget

Officer

CGADHead II

Step 3: Sangguniang Panlunsod reviews the Annual Executive Budget

Step 3:

Waits for the approval

and once approved

assists the Sangguniang

Panglunsod for

endorsement to DBM

City Budget

Officer

CGADHead II

Budget Officer II


340

How to send a feedback Please let us know how we have served you by doing any of the following:

Accomplish our Feedback Form available in the receiving counter and put it in the drop box located in the same area.

Talk to the Officer of the Day or to the City Government Department Head II /City Budget Officer of our department and your written/verbal concerns will be immediately attended to by the Officer of the Day at the Public Assistance and Complaints Desk.


Every month the Human Resource and Management Department (HRMDO) opened the drop box and endorses the written feedback/ complaints to our department.

How to file a complaint Accomplish the complaint form, or talk to the Officer of the Day or to the City Government Department Head II /City Budget Officer of our department.


Your verbal concerns will be immediately attended to by the Officer of the Day at the Public Assistance and Complaints Desk The written complaints will also be attended to once the HMRDO endorses the complaint to our department

Contact Information Send your feedback through our feedback facility: Contact Us form or reach us at our Telephone Numbers 288-8811

local 2251 and 2220 from 8:00am to 5:00pm

https://www.alamada.gov.ph/contact-us/

https://www.alamada.gov.ph/contact-us/

341

CITY ECONOMIC AND INVESTMENT PROMOTION

OFFICE

SERVICES

342

1 Registration as a New Investor Registration as a New Investor in Caloocan City

Office or Division: City Economic and Investment Promotion Office


Type of Transaction: Citizen to Government

Who may avail: A New Investor who have a capitalization of not less than

(PhP5,000,000.00)


Four (4) copies of complete application application

form

City Economic and Investment Promotion Office

Certificate of Registration from the Securities and

Exchange Commission (“SEC”) or Department of

Trade and Industry (“DTI”),as the case maybe

SEC or DTI

Articles of Incorporation and By-Laws, if applicable

Board Resolution Authorizing the applicant to file

the application, if applicable

Mayor’s or Business Permit Business Permits and Licensing Office

Latest Audited Financial Statement

Project Feasibility Study


FEES

TIME

FRAME

PERSON

RESPONSIBLE

Submit the duly

accomplished application

forms together with the


Record the application in

the registration book and

stamped the date of receipt

on the face of the

application form

None 5 minutes Officer-in-

Charge

CEIPO

343

Wait for the decision of the

Caloocan City Investment

and Business Promotion

Council (“Council”)

The Council will decide on

the application

None 1 day Council

Once approved, pay the

registration fee

Issue an order of payment 1/10 of 1%

of the

approved

amount of

investment

5 minutes Officer-in-

Charge

CEIPO

Total 1/10 of 1%

of the

approved

amount of

investment

1 Day and

10 Minutes


How to send a feedback Feedback may be sent by filing out the Feedback Form available in

the Office and drop it in the designated Comment and Suggestion

Box located in the Office entrance

How feedback is

processed

The Comment and Suggestion Box are being open by the Human

Resource and Management Office (“HRMO”) who in turn will send a

communication to the Office stating the feedbacks from the

taxpayers regarding our Office

How to file a complaint A complaint may be filed through the Human Resource Management

Office or the Citizens' Complaint Hotline

How complaints are

processed

The HRMO or the Citizens' Complaint Hotline will inform the Office

about the complaint/s and give the concern personnel the

opportunity to answer it/them

Contact Information [email protected]; 82888811 loc. 2307


344

CITY ENVIRONMENTAL MANAGEMENT DEPARTMENT

SERVICES

345

1 Material and Supplies Distribution Provision of Cleaning Materials such as trash bags, broomsticks, etc.

Office or Division: CEMD – Administrative Division, Supplies Section


Type of Transaction: G2G – Government to Government, G2C – Government to Citizen

Who may avail: Government Offices, Barangays, Schools


1. Request Letter (1 original and 1 photocopy

as receiving copy)

Requesting Party to write the Request Letter


FEES

TIME

FRAME

PERSON

RESPONSIBLE

1. Submit Request Letter 1. Processing of Request

Letter

1.1 Receive the required

document

1.2 Seek the approval of

request from Dept. Head

None

1 minute

1 minute

Admin. Aide I /

Officer of the Day

− CEMD

2. Receive approved

request

2. Officer of the Day

prepares the supplies

requested

None 5 minutes Admin. Aide I /

Officer of the Day

− CEMD

3. Receipt of requested

materials and secure Gate

Pass

3. Release requested

Cleaning Materials and

issue Gate Pass

None

2 minutes

Admin. Aide I /

Officer of the Day

− CEMD


346

2 Sanitation and Beautification Services

De-clogging of canals, grass cutting on sidewalks, painting of curbs, gutters, school / barangay

perimeter fences, hauling of debris

Office or Division: CEMD – Solid Waste Management Division, Special Operations

Services Section






as receiving copy)



FEES

TIME

FRAME

PERSON

RESPONSIBLE


Letter

1.1. Receive the required

document

1.2. Secure approval from

Dept. Head

None 1 minute

Officer of the Day

− CEMD

2. Receive approved

request

2. Confirm schedule from

Special Operations

Section

None 1 minute Officer of the Day

− CEMD

3. Wait for schedule from

CEMD 3.1 Inform client of the

approved schedule

3.2 Perform the service

being requested

None

2 minutes

OIC - Special

Operations Section

− CEMD


3 Conduct of Seminar

Conduct of Solid Waste Management and Proper Waste Segregation Seminar

Office or Division: CEMD – Planning & Other Special Operations & Technical Services

Division, IEC Section





347


as receiving copy)



FEES

TIME

FRAME

PERSON

RESPONSIBLE


Letter

1.1. Receive the required

document

1.2. Confirm schedule

with IEC Section

None 3 minutes Admin. Aide III /

Officer of the Day

− CEMD

2. Wait for schedule from

CEMD – IEC Section

2. Inform client of the

approved schedule

None 1 minute Admin. Aide III /

Officer of the Day

− CEMD

3. Prepare venue for the

training / seminar

3. Conduct the training /

seminar being requested

Requestin

g Party to

provide

the

logistics

3 hours OIC - IEC Section

− CEMD

TOTAL None

3 hours

and 4

minutes

4 Complaints/ Report on Uncollected Garbage

Receive reports and act on complaints regarding uncollected garbage

Office or Division: CEMD – Solid Waste Management Division


Type of Transaction: G2G, G2B, G2C

Who may avail: Government Offices, Private establishments, Barangays, Schools,

Residents


Request Letter (1 original and 1 photocopy as

receiving copy); or


Call CEMD Sangandaan Office or New City Hall

Office; or


FEES

TIME

FRAME

PERSON

RESPONSIBLE

348

1. Submit Letter Request or

call CEMD Sangandaan

Office / CEMD New City

Hall Office

1. Processing of Request

Letter / Telephone Call

1.1 Receive the required

document or log call in

the logbook

1.2 Forward complaint to

the Monitoring Foreman

concerned

1.3. Monitoring Foreman

to forward complaint to

the Garbage Contractor

(I-SWIMS)

Depends

on

requesting

party

(if public

offices –

None)

(if private

establish-

ments –

amount to

be

determined

by the

Garbage

Contractor)

5 minutes

Admin. Staff /

Officer of the Day

CEMD

Monitoring

Foreman assigned

in the area of

concern

CEMD

2. Wait feedback from

CEMD Monitoring Staff

1. Client to be informed of

action to be taken

None Depending

on the

schedule

of the

Garbage

Contractor

Monitoring

Foreman assigned

in the area of

concern

CEMD


5 Issuance of Environmental Clearance/ Certificate Assessment of Annual Environmental Inspection Fee / Issuance of Temporary Clearance or

Original Environmental Certificate

Office or Division: CEMD – Administrative Division



Who may avail: Private / Commercial Establishments


1. Business Permit Assessment Form (Original

and 1 photocopy)

Business Permit & Licensing Office (BPLO –

Ground Floor)

2. Official Receipt (Original and 1 photocopy) City Treasurer’s Office (CTO – Ground Floor)


FEES

TIME

FRAME

PERSON

RESPONSIBLE

1. Present Official Receipt

of paid Business Permit 1.1 If O.R. is inclusive of

Annual Environmental None 1 minute

Admin Aide /

Officer of the Day

349

Inspection Fee (or

Business Permit for

renewal), issue

Temporary Environmental

Clearance

1.2 If O.R. is not inclusive

of Annual Environmental

Inspection Fee (or new

business), issue manual

Order of Payment

PhP500 -

Sari-sari

stores /

small

scale

industries

PhP1,000

- 3-door

apartment

& up, LPG

Retailers

PhP1,500

-

Haberdas

hery,

Tailoring, Clothes

Mfg.

Services,

Water

Refilling

Stations

PhP2500 -

All high-

risk

industries

and

establish-

ments

such as

Fuel

Depot,

Garbage

contractor

s, LPG

1 minute

− CEMD

350

filling &

refilling

stations,

Junkshops

,

Hospitals,

Shopping

Centers,

markets,

Amuseme

nt Centers,

animal

Farms,

Carwash,

Catering,

Cell sites,

Restaurant

s,

Hotels,

Housing

projects,

Printing

companies

, Transport

terminals,

warehous

es,

Welding &

Auto repair

shops

2. Pay Annual

Environmental Inspection

Fee (if it is not included in

the O.R.)

2. City Treasurer’s Office

to issue an Official

Receipt

Same as

above

2 minutes

(during

lean

season)

− Cashier/ Teller

City Treasurer’s

Office (CTO)

TOTAL Same as

above

3 minutes


351

How to send feedback Feedback and complaints can be filed thru either of the

following:

Accomplish the Feedback Form available in the office



Thru email address @

[email protected]

Thru telephone numbers (5) 310-65-37 (Sangandaan

Office) or 288-88-11 local 2275 (New

City Hall)

Thru FB Account of City Mayor HON. OSCAR G.

MALAPITAN - Mayor Oscar “OCA” Malapitan

Make sure to provide the following information:

Name of person being given feedback / complained,

date and Incident Evidence

How feedbacks are processed HRMO collects Feedback Form from the Comment &

Suggestion Box located near the CEMD Entrance Door

HRMO writes a letter to the Department Head, should

there be any concerns that need to be addressed

Department Head cascades the feedback to the

employee / division concerned

CEMD to give feedback to the client

How to file a complaint 288-88-11 local 2275 (New City Hall) OR

5-310-65-37 (Sangandaan Office)

How complaints are processed Feedback and complaints can be filed thru either of the

following:

Accomplish the Feedback Form available in the office




352

Thru email address @

[email protected]

Thru telephone numbers (5) 310-65-37 (Sangandaan

Office) or 288-88-11 local 2275 (New

City Hall)

Thru FB Account of City Mayor HON. OSCAR G.

MALAPITAN - Mayor Oscar “OCA” Malapitan


Name of person being given feedback / complained,

date and Incident Evidence

Contact Information HRMO collects Feedback Form from the Comment &

Suggestion Box located near the CEMD Entrance Door

HRMO writes a letter to the Department Head, should

there be any concerns that need to be addressed

Department Head cascades the feedback to the

employee / division concerned

CEMD to give feedback to the client


353

CITY DISASTER RISK REDUCTION AND

MANAGEMENT OFFICE

SERVICES

1 Request for Data, CCTV Review and Supplies Requesting for Data, CCTV review and supplies

354

Office or Division: Caloocan City Disaster Risk Reduction and Management Office


Type of Transaction: G2C, G2B, G2G

Who may avail: All


1. Letter of request (inclusive of type of data

needed/ supplies, barangay/ office/ agency/

name of the client

Receiving Section / Officer of the Day

Caloocan City Disaster Risk Reduction and

Management Office


FEES

TIME

FRAME

PERSON

RESPONSIBLE

1. Client gives the letter

request for data and to

be assist by the officer

on duty

1.1 Officer of the day

receives the letter

request and issue a

receiving copy to the

client.

1.2 Personnel verifies

request and forward to

the appropriate

division for proper

disposition.

1.3 Personnel evaluate

request for approval

and furnish copies of

requested documents

and allocate supplies

None

None

None

5 Minutes

5 Minutes

30 Minutes

Administrative

Aide I

CCDRRMO

Administrative

Aide I

CCDRRMO

Audio-Visual

Operator

Project

Development

Officer IV

Supervising

Administrative

Officer

Action Officer

Chief of Office

− CCDRRMO

2. Client receives the copy

of the request and wait

for the approval via text

or call.

Personnel calls the client

when the request was

approved.

None 1 Day Audio-Visual

Operator

Project

Development

Officer IV

Supervising

Administrative

Officer

355

Action Officer

Chief of Office

− CCDRRMO

TOTAL None 1 day and

40 minutes

2 Request for Training/ Medical Assistance Requesting for training and medical assistance




Who may avail: All


1. Letter of request (inclusive of type of training,

barangay / office / agency name, total

number of participants, tentative schedule

and venue of activity)

Receiving Section / Officer of the Day


FEES

TIME

FRAME

PERSON

RESPONSIBLE

Client gives the letter

request for training and to

be assist by the officer on

duty

1.1 Officer of the day

receives the letter

request and issue a

receiving copy to the

client.

1.2 Personnel verifies

request and forward to

the appropriate

division for proper

disposition

1.3 Personnel evaluate

request for approval

and schedule date of

activity

1.4 Personnel inform and

coordinate with the

barangay and other

agencies concerned

None

None

None

None

5 Minutes

5 Minutes

5 Minutes

15 Minutes

Administrative

Aide I

CCDRRMO

Administrative

Aide I

CCDRRMO

Administrative

Aide III

Supervising Admin

Officer

CCDRRMO

Administrative

Aide III

356

on the details of the

activity

1.5 Personnel organize

and prepare the

requested training

None

15 Minutes

Supervising

Administrative

Officer

CCDRRMO

Supervising

Administrative

Officer

Action Officer

Chief of Office

− CCDRRMO

Client receives the copy of

the request and wait for the

approval via text or call.

Personnel calls the client

when the request was

approved.

None 1 Day Supervising

Administrative

Officer

Action Officer

Chief of Office

− CCDRRMO


60 minutes

3 Review and Evaluation of Barangay Disaster Risk Reduction and

Management (DRMM) Plan and Budget




Who may avail: All


1. Barangay Annual DRRM Plan and Budget Receiving Section / Officer of the Day 2. Barangay Resolution approving the

Barangay Annual DRRM Plan and Budget

3. Project Proposals

Barangay DRRM Accomplishment Report

(next preceding year)


FEES

TIME

FRAME

PERSON

RESPONSIBLE

1. Barangay official submits

of respective Barangay

Officer of the day receives

the documents and issue

None 5 Minutes Administrative

Aide I

357

Annual DRRM Plan and

Budget with

attachments/

documentary

requirements to the

assigned officer on duty

(Only barangay officials

are allowed to process

respective Annual GAD

Plans.)

a receiving copy to the

client.

− CCDRRMO

2. Barangay official waits

for the results of the

evaluation of the

Barangay GAD Plan

conducted by the

department’s GAD focal

person as to compliance

to the prescribed

template, necessary

documentary

requirements, and

alignment with the city’s

sectoral development

plans.

Officer of the day

forwards the plan to

appropriate division for

review and evaluation


Aide I

Senior Volunteer

Officer

Project

Development

Officer IV

− CCDRRMO

3. Proper Division Review

and Evaluates the plan

3.1 For incomplete

documents:

Barangay official:

• receives reviewed

copy of Barangay

Annual DRRM Plan

and Budget from the

DRRM focal person;

and

• prepares necessary

documentary

requirements as

advised by the

The DRRM focal person

advises the barangay

official to complete all the

necessary documents.

None

30 minutes

Senior Volunteer

Officer

Project

Development

Officer IV

CCDRRMO

358

department’s DRRM

focal person.

3.2 For complete

documents:

Barangay official:

• receives reviewed and

signed copy of

Barangay Annual

DRRM Plan and

Budget from the GAD

focal person;

• provides photocopy of

Barangay Annual

DRRM Plan and

Budget to the

Department of the

Interior and Local

Government (DILG);

and

• integrates the

Barangay Annual

DRRM Plan and

Budget to the

Barangay Annual

Investment Program

(AIP).

The DRRM focal person

approves the Plan and

Budget and endorse to

the head of the office for

signature

None

30 Minutes

Senior Volunteer

Officer

Project

Development

Officer IV

Action Officer

Chief of Office

− CCDRRMO


4 Provision of Emergency Response and Other Service for Disaster

Management Requesting for Disaster Response and Emergency Medical Assistance




Who may avail: All


None None

359


FEES

TIME

FRAME

PERSON

RESPONSIBLE

Client calls and gives

pertinent information of the

incident to the personnel

1.1 Emergency

Operations Center

receives the call and

get the pertinent data

needed.

1.2 Personnel dispatch

and issue mission

order to the

responding team.

1.3 Responding team

render appropriate

assistance to the

client (emergency

response, disaster

management and

other related services)

1.4 Responding team

gather documentation

(incident report) and

report to the operation

center the information

being responded

None

None

None

None

2 Minutes

2 Minutes

3 Minutes

5 Minutes

Administrative

Aide III

CCDRRMO

Administrative

Aide III

CCDRRMO

Administrative

Aide III

Volunteer

Service Officer II

CCDRRMO

Administrative

Aide III

Volunteer

Service Officer II

− CCDRRMO



How to send feedback Answer the client feedback form and drop it at the

designated drop box in front of the Caloocan City

Disaster Risk Reduction and Management Office

Contact info: (02) 5-310-6972 / (02) 8-288-8811 loc.

2295 or [email protected]

How feedbacks are processed Every end of the month, the Human Resource

Management Office opens the drop box and compiles


Feedback are forwarded to the relevant offices and

they are required to answer within five (5) days of the

receipt of the feedback.

360


For inquiries and follow-ups.

For inquiries and follow-ups, clients may contact the

following telephone number c/o Planning

How to file a complaint Answer the client feedback form and drop it at the

designated drop box in front of the Caloocan City

Disaster Risk Reduction and Management Office

Contact info: (02) 5-310-6972 / (02) 8-288-8811 loc.


How complaints are processed Every end of the month, the Human Resource

Management Office opens the drop box and compiles


Complaints are forwarded to the relevant offices and

they are required to answer within five (5) days of the

receipt of the feedback.


For inquiries and follow-ups.


following telephone number: c/o Planning

Contact Information CCDRRMO (02) 5-310-6972 / (02) 8-288-8811 loc.


HRMDO c/o Planning


361

CITY GENDER AND DEVELOPMENT RESOURCE AND

COORDINATING OFFICE

SERVICES

362

1 Request to Queries/ Request for Information on Gender and development

Matters Information, Education and Communication materials on Gender and Development

Office or Division: City Gender and Development Resource and Coordinating Office-Advocacy,

Information and Monitoring Division


Type of Transaction: Non-Business

Who may avail: All departments and offices, Caloocan constituents and Civil Society

Organizations


1. Letter of request that specifies needed

document or data

City Gender and Development Resource and

Coordinating Office


FEES

TIME

FRAME

PERSON

RESPONSIBLE

Provide letter of request Office staff will receive

documents/queries from

concerned

department/office

None 3 Minutes

Client must sign in the

office log book

Office staff will assist

client depending on their

identified purpose of visit

and provide documents if

available

None 3 Minutes

TOTAL 6 minutes

2 Receiving of Documents from different offices/ departments and releasing

documents Documents for review and signature

Office or Division: City Gender and Development Resource and Coordinating Office-

Administrative Division


Type of Transaction: Non-Business (Correspondence)

363

Who may avail: All departments and offices, Caloocan constituents and Civil Society

Organizations


1. Letter of request that specifies needed action

from the concerned office/department


Coordinating Office


FEES

TIME

FRAME

PERSON

RESPONSIBLE

1. Walk in clients and those

with appointment

schedule must register in

the visitor’s log book to

inscribe their purpose of

visit while

offices/departments

provide request letter

specifying their concern

1. Office staff will receive

documents/queries

from concerned

department/office

None 2 Minutes

2. Follow up on the release

of needed documents 2. Office staff will answer

queries and assist

client depending on

his/her identified

purpose of visit.

None 3 Minutes

3. Office staff will review received document and provide necessary action

TOTAL 5 minutes

3 Review, evaluation and Consolidation of Annual Gender and Development

(GAD) Plan and Budget

Submission of Annual Gender and Development Plan and Budget

Office or Division: City Gender and Development Resource and Coordinating Office-Social

Services Division and Project Management Section



Who may avail: All offices and departments


1. Proposed PPAs with prescribed template of

Annual Gender and Development Plan and

Budget (hard and soft copy)


Coordinating Office

364


FEES

TIME

FRAME

PERSON

RESPONSIBLE

1. Concerned office/

department provide copy

of their proposed PPAs

(Programs, Projects and

Activities) using the

prescribed Gender and

Development Plan and

Budget template

1. Office staff will review

and evaluate submitted

Gender and

Development (GAD)

plan and budget

None 5 Days

2. Submit revised plan and

budget if necessary

2. Release of reviewed

Gender and

Development (GAD)

plan with revisions and

final output. For

offices/departments

without plan revisions,

proposed plans will be

automatically recorded

for approval

None 5 Days

TOTAL None 5 Days

4 Review, Evaluation and Consolidation of Annual Gender and Development

(GAD) Accomplishment Report

Office or Division: City Gender and Development Resource and Coordinating Office-Social

Services Division and Project Management Section



Who may avail: All offices and departments


1. Submitted prescribed template of Annual

Gender and Development Accomplishment

Report (hard and soft copy)


Coordinating Office


FEES

TIME

FRAME

PERSON

RESPONSIBLE

Concerned

office/department provide

copy of their report using

the prescribed Gender and

Development

Office staff will review and

evaluate submitted

Gender and Development

(GAD) accomplishment

report

None 5 Days

365

Accomplishment Report

template

Submit revised Gender and

Development

accomplishment report if

necessary

Release of reviewed

Gender and Development

(GAD) accomplishment

report with revisions and

final output. For

offices/departments

without revisions will be

automatically recorded for

approval

None 5 Days

TOTAL None 5 Days




Box located at the Front Desk. Also, you may send us

your feedback and concerns thru this email:

[email protected]

How feedbacks are processed Electronic mails will be acknowledged once received

How to file a complaint Kindly contact 888 hotline

How complaints are processed Complaints will be forwarded to concerned

offices/departments

Contact Information 288-8811 local 2270

[email protected]

366

CITY LEGAL DEPARTMENT

SERVICES

367

1 Public Legal Assistance

Office or Division: City Legal Office



Who may avail: City’s constituents and other neighboring cities residents


1. Government issued ID’s Gov’t Agencies or Offices – National or Local.

2. Other documents required that pertains to

assistance needed.


FEES

TIME

FRAME

PERSON

RESPONSIBLE

1. Register and signed at the logbook on the table.

1. Request to fill-up forms for assistance &/or interview.

None 10 minutes

Assigned Attorney

− Administrative

Officer/Staff

2. Approach the front desk

and informed the officer

in-charge on what type

of assistance needed.

2. Refer the client to the assigned Attorneys

3. Prepare document as

requested.


2 Review of Contracts, Ordinances and Other Legal Instruments




Who may avail: Caloocan City Government Offices & Department, Sangguniang P.


1. Memorandum Request Requesting Offices

368

2. Indorsement Letter


FEES

TIME

FRAME

PERSON

RESPONSIBLE

Submit Letter Request for

action with complete

attachments for reference.

Referral for action to be

assigned by the City

Legal Officer

None 7 days − City Legal Officer

&/or Assigned

Attorney.

TOTAL None 7 days

3 Rendering of Legal Opinion




Who may avail: Caloocan City Government Offices & Department, Sangguniang P.


1. Submit written query/ies. Requesting Office, Agency or Entity.

2. Additional Attachments relative to query/ies.


FEES

TIME

FRAME

PERSON

RESPONSIBLE

Submit written request or

indorsement together with

the attached documents

requisites for legal opinion.

Referral for action to be

taken by the City Legal

Officer or to the assigned

attorney subject for

approval.

None As soon

as

possible

depending

on the

technical

issues to

be

resolved.

− City Legal Officer

&/or Assigned

Attorney.

TOTAL None -

4 Addressing Internal Complaints Against City Employees




Who may avail: City Government Offices, Organization, Public (Citizenry)


1. Formal Complaint and referral from HRMDO HRMDO, City Legal Office

369


FEES

TIME

FRAME

PERSON

RESPONSIBLE

Submit written complaint to

the HRMO for endorsement

to the City Legal Office for

Administrative

Proceedings.

Shall be given attention

and assigned to Attorneys

for Administrative

Proceedings None

Within the

reglement

ary period

as

prescribed

by the Civil

Service

Rule

− City Legal Officer

&/or Assigned

Attorney.

TOTAL None -


How to send feedback Answer the client feedback form and drop it at the

complaint Box placed at the table visible to all client.

How feedbacks are processed Every week, the HR personnel open the box and

compiled and records all feedback submitted;

All feedback received were relayed to the office for any

action if required;

How to file a complaint Answer the complaint form and drop at the designated

box;

Formal complaint can also be filed through the HR

provided that the following information were indicated:

a. Name of the person to be complained

b. Incident

c. Evidence

For inquiries, client may contact the following number


Contact Information Contact us at 336 -5707

Or email at:

[email protected]

370

CITY PLANNING AND DEVELOPMENT DEPARTMENT

SERVICES

371

1 Provision of Baseline Data/ Information to Walk-in Clients Assistance provided to researchers requesting for updated and comprehensive city profile and information,

and other documents for development planning and research purposes.

Office or Division: City Planning and Development Department (CPDD)


Type of Transaction: G2B – Government to Business

G2C – Government to Citizens


Who may avail: All


1. Any valid Identification Card Government Agencies issuing identity cards

2. Accomplished Request Form CPDD Frontline Counter

3. Request Letter (Optional) Client


FEES

TIME

FRAME

PERSON

RESPONSIBLE

1. Accomplish and

submit Research/

Request Form

indicating needed

information (i.e.

documents, maps)

to the assigned

personnel at the

Receiving Counter.

1. Receive and refer

accomplished

Request Form to

concerned

sectoral division/s

(physical,

economic, social

and institutional)

of the department.


Assistant V

CPDD

Or

Administrative Aide

CPDD

Or

Officer-of-the Day

CPDD

372

2. Inform assigned

technical personnel

of the concerned

sectoral division/s


requested

documents for its

review, evaluation,

and release or

further referral of

request to other

offices or agencies.

2. Request details:

2.1 Discuss with the

client the

particulars of the

request.

2.2 Advise client to

wait while

documents are

being prepared/

retrieved.

None 3 minutes Project

Development/

Planning Officers IV/

III/ I

CPDD

Or

Administrative

Officer V

CPDD

Or

Senior

Administrative

Assistant II

CPDD

3. Wait while the

documents are being

prepared/ retrieved.

3. Release

requested

documents.

None 20 minutes

3.1 For releasing of

available

documents:

Provide data

medium (CD/ DVD/

flash media) for a

digital/ electronic

copy

and/ or

Appropriate the

process (photocopy/

blueprint) in

obtaining the print

copy of the

document being

requested.

3.1 Prepare and copy

documents

requested to the

medium (CD/

DVD/ flash

media) given by

the client for a

digital/ electronic

copy

and/ or

Provide copies of

documents to be

reproduced in

obtaining the print

copy of the

document being

requested.

Project

Development/


III/ I

CPDD

Or

Administrative

Officer V

CPDD

Or

Senior

Administrative

Assistant II

CPDD

3.2 For obtaining

documents

available in other

offices/

departments:

Proceed to other

3.2 Refer client to

concerned

offices/

departments in

the acquisition of

needed

Project

Development/


III/ I

CPDD

Or

373

offices/ departments

referred by the

concerned

department

technical personnel

in the acquisition of

needed information/

documents.

information/

documents.

Administrative

Officer V

CPDD

Or

Senior

Administrative

Assistant II

CPDD

3.3 For conducting an

interview:

Interview the

concerned

department

technical personnel

for additional

information

regarding research.

3.3 Accommodate

interviews

conducted by the

client for

additional

information

regarding

research.

Project

Development/


III/ I

CPDD

Or

Administrative

Officer V

CPDD

Or

Senior

Administrative

Assistant II

CPDD

TOTAL None 25 minu

tes

2 Provision of Baseline Data/ Information through Electronic Mail (email) Faster accommodation of requests from researchers requesting for updated and comprehensive city

profile and information, and other documents for development planning and research purposes through the

department’s email addresses.

Office or Division: CPDD – Institutional Development Planning Division


Type of

Transaction:

G2B – Government to Business

G2C – Government to Citizens


Who may avail: All


374

Email Request signed by the requesting

authority or individual


FEES

TIME

FRAME

PERSON

RESPONSIBLE

1. Send request for

data/ information

through email

addresses -

caloocan.planning@

gmail.com or

caloocan.planning@

yahoo.com.

1. Receive request

from the client

through email

(Yahoo/ Gmail)

1.1 Check availability

of data

requested.

None 5 minutes Planning Officer III

Senior

Or

Administrative

Assistant II

CPDD

2. Acknowledge/

confirm receipt of

requested data/

information through

email.

2. Send requested

data to the client/

researcher

through email.

None 15 minutes Planning Officer III

Senior

Administrative

Assistant II

CPDD






How feedbacks are processed The Feedback Forms are collected by the Human

Resource Management and Development Office

(HRMDO) for evaluation.

Reprimands personnel of the department on any

negative comment or recognizes any positive effort

exerted.

How to file a complaint 1) If not satisfied with the service, written or verbal

complaints shall immediately be attended to by the

OFFICER OF THE DAY.

2) Contact the Facebook Account of City Mayor, Hon.

OSCAR G. MALAPITAN.




375

Contact Information − email addresses:

➢ [email protected]

➢ [email protected]

− telephone numbers:

➢ 5336-5687

➢ 8288-8811 loc. 2247

CITY SOCIAL WELFARE AND DEVELOPMENT

DEPARTMENT

SERVICES

376

1 Medical Assistance Office or Division: City Social Welfare and Development Department



Who may avail: All


1. Barangay Indigency Certificate Barangay

2. Medical Abstract for cases to be referred to the Philippine Charity Sweepstakes Office (PCSO)

Hospital

3. Hospital Bill Hospital

4. Hospital Request Slip Form Hospital

5. Personal Letter

6. Medical Prescription (latest) Hospital


FEES

TIME

FRAME

PERSON

RESPONSIBLE

1. Check required

document/s

Record client in the

Registration Form.

None 2 minutes Officer-of-the-Day-

CSWD

2. Refer client to the unit/

staff concerned None 2 minutes Officer-of-the-Day-

CSWD

3. Interview client with

reference to the Intake

Sheet.

None 15 minutes

377

4. Prepare Referral letter

and Social Case Study

Report

None 20 minutes Social Welfare

Assistant - CSWD

5. Release and record

Referral Letter

None 1 minute Social Welfare

Assistant - CSWD

TOTAL 40 minutes

2 Transportation Assistance Office or Division: City Social Welfare and Development Department



Who may avail: All



FEES

TIME

FRAME

PERSON

RESPONSIBLE

1. Check required

documents

Record client in the

Registration Form

None 3 minutes

Officer-of-the-Day -

CSWD


staff concerned None Officer-of-the-Day

- CSWD



Sheet


Assistant - CSWD



Report


Assistant - CSWD

5. For Balik Probinsya Refer client to the

Department of Social

Welfare and

Development (DSWD) –

Crisis Intervention Unit

(CIU), Jose Fabella Center


Officer / Assistant

- CSWD

378

(for transient clients) or

other agencies.

Facilitate city counterpart

fund.

6. Escort client to bus

terminal/ port for Balik

Probinsya.

Purchase passenger’s

ticket.


Assistant - CSWD

TOTAL 48 minutes

3 Burial Assistance Office or Division: City Social Welfare and Development Department



Who may avail: All


1. Death Certificate with Registry Number Civil Registry Department


3. Funeral Contract

4. Endorsement Letter from the Office of the Vice Mayor for referral to Office of the Vice President

Office of the Vice Mayor


FEES

TIME

FRAME

PERSON

RESPONSIBLE

1. Check required

document/s and record

client in the Registration

Form

None 3 minutes Officer-of-the-Day -

CSWD


staff concerned None



Sheet

None 15 minutes

Social Welfare

Assistant - CSWD



Report

None Social Welfare

Assistant - CSWD

5. Coordinate with the

Mayor’s Office and or


Assistant - CSWD

379

People’s Day for

burial/financial

assistance to indigent

constituents of the City (If

qualified for assistance)

TOTAL 23 minutes

4 Educational Assistance Office or Division: City Social Welfare and Development Department



Who may avail: All


1. Barangay Certificate of indigency Barangay

2. Personal/ Request Letter

3. Form 137 or Class Card/ Registration Form School

4. Office of the Vice Mayor


FEES

TIME

FRAME

PERSON

RESPONSIBLE

1. Check required

document/s and record

client in the Registration

Form

None 5 minutes Officer-of-the-Day -

CSWD


staff concerned None



Sheet


Officer/Assistant-

CSWD



Report


Officer/Assistant-

CSWD

5. Release and record

Referral Letter/ Social

Case Study Report

None 1 minute Officer-of-the-Day -

CSWD

TOTAL 31 minutes

5 Case Planning and Management of Reported Child in Need of Special

Protection (CNSP), Violence Against Women and Children (VAWC), Physically,

Sexually and Emotionally Abused

380

Office or Division: City Social Welfare and Development Department



Who may avail: All


1. Report through telephone or referral letter from barangay or concerned citizen or other agencies


FEES

TIME

FRAME

PERSON

RESPONSIBLE

1. Receive report of alleged

abuse None Case

Dependent Social Welfare

Officer/ Assistant-

CSWD 2. Conduct initial ocular

survey/collateral

interview

None

3. Coordinate with the

police and barangay

authorities

None

4. Conduct immediate

rescue operation of the

victim

None

5. Intake interview with

client and family None

6. Attend to immediate

needs of victim (e.g.

food, medical, etc.)

None

7. Conduct counseling None

8. Assist victim in going to

Camp Crame/Government

Hospitals for medico-legal/

physiological evaluation, in

filing legal action, and

during trial proceedings in

the court

None

9. Prepare Case Summary

Report and other

requirements

None

10. Refer victim to

institution for protective

custody and temporary

shelter, and supervision

with the family

None

11. Admit client to

institution and other

agencies

None

TOTAL

381

6 Solo Parent Program Office or Division: City Social Welfare and Development Department



Who may avail: All


1. Barangay Certification for Solo Parent Barangay

2. 1 pc - 1x1 picture / 1 pc 2x2 picture

3. Income Tax Return (ITR) or Certificate of Employment, if employed

BIR

4. Proof of evidence of being a Solo Parent - Widow – photocopy of Death Certificate - Separated – Legal Separation paper,

Affidavit of any agreement paper - Annulled – Annulment Papers or Nullity of

Marriage - Legal Guardianship or Adoption Paper - Medical Certificate of Total Disability of

Spouse - Sentence of Imprisonment, if spouse is in

jail - Birth Certificate of children of unwed

mother

5.


FEES

TIME

FRAME

PERSON

RESPONSIBLE

1. Secure and accomplish


attach required

document/s


Assistant/ Officer –

of- the-Day -

CSWD 2. Receive and register

client in the client’s

logbook and refer client

to the unit concerned for

other social welfare

services

None



Sheet



of- the-Day -

CSWD

4. Process / Assess

applicant for qualification

None Social Welfare


382

to avail the Solo Parent

Card/ Inform client of the

date of release of Solo

Parent ID (after 5 days)

of- the-Day -

CSWD

5. Provide brief orientation

on the use/privileges of

being a solo parent ID

holder/ Release and

record Referral

Letter/Solo Parent ID



of- the-Day -

CSWD

TOTAL 31 minutes

7 Person with Disability Program Office or Division: City Social Welfare and Development Department



Who may avail: All



2. 1 piece 1x1 recent picture/ 1 piece 2x2 picture

3. One valid ID (SSS or GSIS, COMELEC or Voter’s ID, License ID, Postal ID, School Id, Company ID)

4. School Assessment – licensed teacher signed by the school principal

School

5. Medical Certificate of Disability – licensed private and government physician or psychologist assessment (for mentally disabled)


FEES

TIME

FRAME

PERSON

RESPONSIBLE

1. Receive required

document/s and register

client in the caseload

inventory

None 5 minutes Officer-of-the-Day/

Social Welfare

Assistant - CSWD

2. Refer client to the

unit/staff concerned for

other social welfare

services

None

383



Sheet


Social Welfare

Assistant - CSWD

4. Process / Assess

applicant for qualification

to avail the PWD Card

None Officer-of-the-Day/

Social Welfare

Assistant - CSWD

5. Prepare Referral

Letter/Social Case Study

Report particular for

PWD concerns and

Inform client about the

date of release 0f the

PWD ID (after 5 days)


Social Welfare

Assistant - CSWD

6. Provide brief orientation

on the use/privileges of

being a PWD ID

holder/Release and

record Referral

Letter/PWD ID

None 1 minute Officer-of-the-Day/

Social Welfare

Assistant - CSWD

TOTAL 31 minutes

8 Day Care Service Program Office or Division: City Social Welfare and Development Department



Who may avail: 1. 3 - 4.7 yrs. Old children of economically disadvantaged families

2. Children belonging to large families

3. Children whose parents are working

4. Children who are nutritionally at risk


1. Birth certificate (NSO)/Baptismal Certificate Philippine Statistics Authority

2. Immunization Record Health Center


4. Initial ECCD Assessment CSWD


FEES

TIME

FRAME

PERSON

RESPONSIBLE

1. Family survey/ intake

interview to identify the

beneficiaries

None Day Care Workers

- CSWD

384

2. Assess/ consolidate

survey None

3. Prepare Masterlist of

surveyed families None

4. Conduct parents’

orientation on

programs/services

None

5. Conduct sessions from

Monday to Friday that

includes: storytelling, arts

and crafts, indoor and

outdoor games, musical

appreciation that

promotes child’s

development

None

6. Asses / monitor

development of children

through Early Childhood

Care and Development

Checklist including gross

and fine motor

development

None

7. Conduct related activities

to promote child’s

right/love of country

None

8. Conduct monthly meeting

with the parents None

9. Recognize children’s

intellectual growth for

promotion to formal

school

None

TOTAL

9 Street Children Program Office or Division: City Social Welfare and Development Department



Who may avail: Street Children


1. Formal Letter

2. Masterlist of Clientele

385

3. Referral Forms

4. Social Case Study Report Forms CSWD

5. Intake Sheets CSWD

6. Kasunduan Forms CSWD


FEES

TIME

FRAME

PERSON

RESPONSIBLE

1. Set schedule of rescue

operation in closed

coordination with DSWD-

NCR

None 2 days Street Children

Program Focal

Person/Street

Facilitators/

Volunteers 2. Coordinate with LGUs

and other agencies

involved with the

operation

None

3. Prepare letters for

institutions where

clientele will be possibly

referred

None

4. Conduct Inter-Agency

Meeting None

5. Actual Rescue Operation None

6. Interview and assess

client None

7. Refer and turn-over to

respective agencies None

8. Reunite with their

respective families (RTF) None

9. Consolidate report None

10. Evaluate Group None

TOTAL None 2 Days

10 Emergency/ Disaster Operation Office or Division: City Social Welfare and Development Department



Who may avail: Victims of Disaster/ Emergency


1. Masterlist of affected families

2. Barangay Report/Endorsement

3. Initial Report, Barangay Report

4. Distribution Form

386

5. Disaster Report


FEES

TIME

FRAME

PERSON

RESPONSIBLE

1. Report and submit list of

affected areas and

masterlist of families

affected

Immediately

after the

occurrence

of

emergency/

disaster

situations

Barangay officials/

non-government

organizations

concerned

2. Conduct ocular survey to

validate report and

recommend Disaster

Operation Plan

Social Welfare

Assistant - CSWD

3. Facilitate conduct of

disaster operation:

- Assist in putting affected families to evacuation centers identified by concerned barangays

- Facilitate immediate needs of affected families (e.g. food, medical, etc.)

- Intake interview and counseling assistance

- Supplemental Feeding or dry rationing (food packs)

- Resource mobilization/ DSWD augmentation

- Financial Assistance

for legitimate

homeowners

None Immediate Unit Level Disaster

Team/Technical &

Administrative

Units/Volunteers/

Focal persons

4. Conduct Critical Incident

Stress

Debriefing/Counseling

when needed


Assistant - CSWD

5. Evaluate

None 1 day Social Welfare

Officer/ Assistant -

CSWD

387

TOTAL None

11 Institutional Care and Rehabilitation Program Admission to Tahanang Mapagpala Center/ Social Development Center (TMC/SDC) of children in need of special protection/ minor with behavioral problems. Office or Division: City Social Welfare and Development Department



Who may avail: Child in Need of Special Protection (CNSP)/minor with behavioral problems


1. Law Enforcement Officer (LEO) Report/Endorsement

2. Medical Certificate 3. Birth Certificate

4. Law Enforcement Officer (LEO)referral with minor case information

5. Fiscal’s Notation


FEES

TIME

FRAME

PERSON

RESPONSIBLE

1. Refer minor to TMC/SDC

with complete

requirements

None 1 hour Referring

Barangay Or Unit

Office

2. Admit/ orient on house

rules and assignments

None In-House Parents

3. Intake Interview

None 1 hour Psychologist -

CSWD

4. Assess and evaluate

client’s needs and

problems

None

5. Conduct counseling and

provide other in-house

services to the client

while under care

None Depend

upon client’s

needs

Psychologist -

CSWD

6. Conduct home visit and

collateral information

None Case

dependent Psychologist -

CSWD

7. Refer client to other

institutions to address

identified

needs/problems

None Depend

upon client’s

needs

Social Welfare

Officer/ Assistant -

CSWD

8. Public service through

media (e.g. TV, radio)

None Psychologist –

CSWD

388

Public Information

Office

9. Release of clients to

parent or

relative/institution

None Center Head/

Center Staff -

CSWD

TOTAL None

11 Institutional Care and Rehabilitation Program Admission to Yakap Bata Holding Center (YBHC) minor children in conflict with the law. Office or Division: City Social Welfare and Development Department



Who may avail: Minor children in conflict with the law


1. Law Enforcement Officer (LEO) Report/Endorsement

2. Medical Certificate

3. Birth Certificate

4. Law Enforcement Officer (LEO)referral with minor case information

5. Fiscal’s Notation


FEES

TIME

FRAME

PERSON

RESPONSIBLE

1. Turn-over minor -

Children in Conflict with

the Law (CICL) to YBHC

with complete documents

None Case

Dependent Referring Barangay Or

Unit Office

2. Receive complete

documents for record

purposes

None Officer-of-the-Day

- CSWD

3. Admit/orient minors on

house rules and

assignments

None 30 minutes

4. Intake Interview - Facilitate

discernment tool for determination of minor’s discernment to be submitted at the Regional Trial Court (RTC) and Prosecutors Office

None Case

Dependent

389

- Facilitate Motion for Release on Recognizance (ROR)

- Release of minor whether Returned To Family (RTF) or referral to other proper agencies

- Facilitate needs of minor when inside the center/ counseling assistance

- Case management of minor by the respective Unit Offices

- After care/ follow-up

for minors with

suspended

sentences and

minors with

behavioral problems

– monthly monitoring

of minor’s

activities/situation

TOTAL None




Box located at the Front Desk or send queries through

any of the following form of correspondence:




How complaints are processed [email protected]

336-5705

288-8811 loc. 2302


391

CITY VETERINARY SERVICES

SERVICES

1 Application for Veterinary Clearance for Meat Establishments Issuance of Veterinary Clearance for Meat Establishment as a requirement in securing a Business

Permit

Office or Division: City Veterinary Office – Main Office


Type of Transaction: G2B / G2C

Who may avail: Meat Establishment Owners/Operators


PROVISIONAL VETERINARY CLEARANCE

1. One (1) Photocopy of BPLO Application Form

Business Permits and Licensing Office (BPLO)

2. One (1) Photocopy of Temporary Sanitary Permit

Sanitation Division of the City Health

Department

392

3. One (1) Picture of Establishment Provided by applicant

VETERINARY CLEARANCE

1. Provisional Veterinary Clearance Previously issued by the Office

2. One (1) Photocopy of Sanitary Permit Sanitation Division of the City Health

Department

3. One (1) Photocopy of each of Health

Certificates of Meat-Handler and Butcher

Employees

Sanitation Division of the City Health

Department


FEES

TIME

FRAME

PERSON

RESPONSIBLE

1. Secure and accomplish

Application Form


Application Form together

with requirements

None 1 minutes Administrative Aide III

Main Office

2. Prepare Provisional

Veterinary Clearance

None 2 minutes Meat Inspector

Main Office

3. Sign Provisional

Veterinary Clearance by

the City Veterinarian

None 1 minute City Veterinarian

Main Office

4. Issue Provisional

Veterinary Clearance,

valid for 30 days,

including list of

requirements for the

issuance of Veterinary

Clearance


Main Office

2.Obtain Veterinary

Clearance on or before the

expiration of the Provisional

Veterinary Clearance

5. Receive copy of

Sanitary Permit, Health

Certificates of meat

handlers/ butchers


Main Office

6. Prepare Veterinary

Clearance

None 2 minutes Meat Inspector Main Office

7. Sign Provisional

Veterinary Clearance by

the City Veterinarian

None 1 minute City Veterinarian Main Office

8. Issue Veterinary

Clearance (depending

on the result of the

actual inspection of the

establishment made by

the Office which will be

conducted within one

month form the


Main Office

393

issuance of the

Provisional Veterinary

Clearance


2 Application for Butcher and Meat Handler’s License Turn-over and/or Disposal of Animals in the City pound




Who may avail: Persons applying for employment as butchers or meat handlers


One (1) Photocopy of Health Certificate Any LGU Health Office

One (1) Photocopy of Drug-Free Certificate Accredited Drug-Testing Laboratory

One (1) Photocopy of Police Clearance Caloocan City PNP

One (1) Photocopy of Barangay Clearance Barangay where the applicant is residing

One (1) Photocopy of Certificate of Attendance

in Butcher/Meat Handler Orientation

Any Provincial/City/Municipal Veterinary Office

Two (2) 1”x1” Color Photos Provided by the Applicant


FEES

TIME

FRAME

PERSON

RESPONSIBLE

1. Submit Request Letter to

the Office of the City Mayor

1. Receive and review

Application Form together

with requirements


Main Office

2. Prepare and issue

Butcher and/or Meat

handler’s License in ID

Form (signed by the City

Veterinarian and valid for

one year)

None 6 minutes Meat Inspector

Main Office


3 Report on Hot Meat and Other Veterinary Concern Conduct operations against hot meat and other illegal activities




Who may avail: Concerned citizens


Report/Complaint Letter Sent by concerned citizens

394


FEES

TIME

FRAME

PERSON

RESPONSIBLE

1. Send report/ complaint

letter / Call by telephone

through 8288-8811 /

personally appear at the

office

1. Receive and record the

report.


Main Office

2. Inform the Office Head

regarding the received

report.

None Meat Inspector

Main Office

3. Verify and/or conduct

surveillance.

None On the

following

day after

receiving

the report

Meat Inspector

Main Office

4. Conduct operation. None Within one

week (5

days) after

verification

Meat Inspector

Main Office

5. Inform the concerned

party.

None One day

after the

conducted

operation


Main Office

TOTAL None 7 days

3 minutes

4 Request for Turn-over and/or Disposal of Animals Turn-over and/or Disposal of Animals in the City pound




Who may avail: Resident animal owners / Concerned citizens


Request Letter addressed to the City Mayor Provided by the animal owner / concerned

citizen


FEES

TIME

FRAME

PERSON

RESPONSIBLE



1. Receive Request Letter

endorsed by the Office of

the City Mayor

None 1 minute Administrative Aide III

Main Office

395

2. Prepare schedule of

the pick-up of animals for

turn-over and inform the

Impounding Team

None 2 minutes Supervising Administrative Officer

Main Office

3. Proceed to the

specified place. The

owner must sign a waiver

before the pick-up of

animal/s.

None Scheduled

within

three days

depending

on the

availability

of the

pound

vehicle.


Animal Pound

TOTAL

None 3 days

and 3

minutes

5 Mass Anti-Rabies Vaccination per Barangay Conduct free mass anti-rabies vaccination in barangays



Type of Transaction: G2G / G2C

Who may avail: Barangays, Homeowners Associations, Residents


1. Request Letter Provided by barangay officials, homeowners

association officers, or residents

2. Vaccination Calendar Provided by the Community Relations Office

(CRO)


FEES

TIME

FRAME

PERSON

RESPONSIBLE



1. Receive the schedule

of vaccination from the

City Relations Office

(CRO)


Main Office

2. Review the vaccination

schedule and inform the

vaccination team

None Within the

day the

schedule is

received

Supervising Administrative Officer

Main Office

3. Conduct the

vaccination as per

schedule

None Vaccination

will be from

8:00 to

Veterinarian

Main Office

396

12:00 NN

but will be

extended

into the

afternoon

depending

on the

number of

dogs.

TOTAL 1 day

2 minutes

6 Walk-in for Anti-Rabies Vaccination and Consultation Provide free anti-rabies vaccination and/or consultations for walk-in resident pet owners




Who may avail: Resident pet owners


Pet animal/s to be vaccinated or examined Bring personally by the owner


FEES

TIME

FRAME

PERSON

RESPONSIBLE

1. Personally bring the

animals/s

1. Interview the owner.

Check the animal/s and

documents if nay

None 2 minutes Veterinarian I

Main Office

2.a. For Consultation –

recommend procedure

and refer to veterinary

clinic if necessary

2.b. For Vaccination –

administer the required

vaccine

None 4 minutes

2 minutes

Veterinarian I

Main Office

3. Prepare Vaccination

Certificate

None 1 minute Administrative Aide III

Main Office

4. Sign Vaccination

Certificate by the City

Veterinarian

None 1 minute City Veterinarian

Main Office

5. Recording and

vaccination

None 8 minutes


Main Office

397

6. Release of vaccination

certificate

2 minutes

TOTAL

None 6 minutes

for

consultation

8 minutes

for

vaccination

(Important Note: If the signatory is not available, the vaccination certificate will be released within 3 days)

7 Redemption of Impounded Animals

Redemption of Impounded Animals by Owners at the Animal Pound

Office or Division: City Veterinary Office – Animal Pound



Who may avail: Owners of Impounded Animals


1. Any valid Identification Card (ID) with

complete address

Any issuing government agencies or private

institutions

2. Authorization Letter (for a Representative) Issued by the owner


FEES

TIME

FRAME

PERSON

RESPONSIBLE

1.Personally verify if animal

is impounded at the Animal

Pound. (The authorized

representative should be

recognized by the

animal/s.)

1.If impounded, issue

Order of Payment.

P 150.00

(+ P 50

per day of

impoundm

ent)

2 minutes Pound Keeper

City Pound

2.Pay Impounding fee 8 minutes Payment Clerk

City Treasurer’s

Office (CTO)

Caloocan North

City Hall

3. Release animal/s upon

presentation of the Official

Receipt to the owner or

authorized representative.

(The representative

should be recognized by

the animal/s.)

3 minutes Pound Keeper

City Pound

398

TOTAL P 150.00 13 minutes Additional Impounding Fee of P50.00 per day (for a maximum of 5 days of impoundment only)

FEEDBACK AND COMPLAINTS MECHANISM How to send feedback Answer the client feedback form and drop it at the

Comments & Suggestion Box in front of the Office.

How feedbacks are processed The box is periodically checked by the HRMDO and

any content will be immediately forwarded to the Office.

Feedback requiring answers will be answered within

three (3) days of the receipt of the feedback.

For inquiries and follow-ups, clients are may contact

the following telephone numbers: 8288-8811 local 2234

or 8703-4454.

How to file a complaint Complaints can be sent via letter addressed to the

Office of the City Mayor.

For inquiries and follow-ups, clients are may contact

the following telephone numbers: 8288-8811 local 2234

or 8703-4454.

How complaints are processed The complaint letters received by the Office of the City

Mayor will be forwarded to the Office within the day of

receipt. Upon evaluation, the Office Head shall start the

investigation and institute appropriate action if so

warrant.

Contact Information 8288-8811 local 2234 / 8703-4454

399

COMMUNITY RELATIONS OFFICE

SERVICES

1 Scheduling of Requests for Community Outreach Services To ensure prompt and inclusive delivery of programs, projects and activities, monthly schedules for

various services such as Medical or Dental Mission, Sagip-Mata, Anti-Flu/Pneumonia Vaccination,

Anti-Rabies Vaccination, Gandang Malapitan and Livelihood Demonstration are being prepared and

coordinated to the concerned office/department for proper implementation.

Office or Division: Community Relations Office



Who may avail: Barangay Officials, Civil Society Organizations, Schools, Parishes


1. Letter request with approval slip from the

Office of the Secretary to the Mayor (OSEC)

(1 photocopy)

OSEC

400

*Make sure to indicate the following:

- service/s being requested

- preferred date and venue

- contact information


FEES

TIME

FRAME

PERSON

RESPONSIBLE

1. Approach the Officer-of-

the-Day or call through

phone to follow-up

request for Community

Outreach Services

1. Accommodate client’s

inquiry by checking if

the request has

already been

forwarded to this office


IV

− CRO South

2. Wait for the response of

the Officer-of the-Day

2. Refer client to the

Personnel-in-Charge of

the service/s being

requested to discuss

the details


IV

− CRO South

3. Wait for notification from

the Personnel-in-Charge

3. Notify client on the

confirmed schedule of

approved request

None 2 days Community Affairs

Officer I

Community Affairs

Asst. II

− CRO South

TOTAL

None 2 days

and 17

minutes

2 Processing of LGU-Sponsored PhilHealth Membership Application

The City Government extends assistance through the LGU-Sponsored PhilHealth membership

intended for indigent city dwellers who are currently confined in PhilHealth-accredited hospitals or

those scheduled for confinement to undergo medical operations.




Who may avail: Residents only


1. Clinical Abstract or Medical Certificate (1

photocopy)

Hospital – Records Section or Nurse Station /

Doctor’s Clinic

2. Barangay Indigency (1 photocopy) Barangay Hall

401

3. Government Issued Identification Card or

Barangay Certification; if patient is below 18

yrs. old, School ID is accepted (1 photocopy)

Comelec, SSS, GSIS, BIR, Pag-ibig, PhilHealth,

Post Office, PRC, Barangay Hall

4. Birth Certificate, if with children or if the

patient is below 21 yrs. old; or if none, any of

the following: Baptismal Certificate or

Immunization Record/Baby Book (1

photocopy)

CRD, PSA, Parish, Health Center, Pedia Clinic

5. Marriage Contract, if married (1 photocopy) CRD, PSA


FEES

TIME

FRAME

PERSON

RESPONSIBLE

1. Register in the Client

Log Book in the front

desk or Table 1


the client

None 1 min

ute -Administrative Aide I

CRO South &

North

2. Present the required

documents to Table 2 or

3 for verification and

assessment


documents and check

for completeness

None 5 minutes -Community Affairs

Officer I

-Administrative Aide I

− CRO South &

North

3. Wait for the approval of

application

3. Sign on the

approval slip attached

on the client’s

application form

None 2 minutes − Action Officer

CRO South &

North

4. Proceed to the Mayor’s

Office for issuance of

endorsement letter to be

submitted at PhilHealth

Office

4. Give the direction of

Mayor’s Office to the

client

None 2 minutes Community Affairs

Officer I

-Administrative Aide I

− CRO South &

North


3 Public Assistance and Complaint Unit (PACU) – North Caloocan

This unit is installed to provide assistance to walk-in clients in their inquiries, complaints and

suggestion in order to facilitate smooth, fast and easy transactions with the different

offices/departments of the City Government.




Who may avail: All


402

None None


FEES

TIME

FRAME

PERSON

RESPONSIBLE

1. Register in the Client

Log Book at the PACU

desk located in the main

entrance of North

Caloocan City Hall


the client

None 2 1

min

ute


CRO North

2. Relay inquiries, requests

or complaints 2. Attend to the client’s

concern/s

2.1 Assess client’s needs

2.2 Refer to the

concerned office/

department for

appropriate action

None 2 minutes Administrative Aide I

− CRO North

3. Proceed to the

concerned office/

department for

appropriate action

3. Give the direction of

the concerned office/

department to the

client

None 2 minutes Administrative Aide I

− CRO North



How to send feedback • Accomplish the Feedback Form available in the office and drop in the designated Comment and Suggestion Box located at the Front Desk.

• Feedback or queries can also be sent through phone or formal letter. Make sure to provide the following information:

- Client’s name - Contact number - Address

Contact info: Tel. Numbers: 8336-5602 or 8288-8811 local 2254 Cellular Phone Numbers:

➢ South Caloocan: 0917-5411822 (Annie R. Tiam) ➢ North Caloocan: 0935-1876245 (Jose F. Eneria)

Office Address: Community Relations Office, 6th Flr. Caloocan City Hall, 8th St. cor. 8th Avenue, Caloocan

City

403

How feedbacks are processed • The Feedback Form dropped in the Comment and Suggestion Box is collected by the HRMDO personnel regularly.

Feedback requiring answers are forwarded to our office and we are required to answer within three (3) days upon receipt of the feedback. The answer of the office is then relayed to the citizen.

• Feedback or queries sent through phone or formal letter are forwarded to the Officer-in-Charge or Action Officer for appropriate action.

Response is then sent to the citizen through phone or formal letter. For inquiries and follow-ups, clients may contact the following phone numbers: Tel. Numbers: 8336-5602 or 8288-8811 local 2254 Cellular Phone Numbers:

➢ South Caloocan: 0917-5411822 (Annie R. Tiam) North Caloocan: 0935-1876245 (Jose F. Eneria)

How to file a complaint • Write the complaint on the Feedback Form available in the office and drop in the designated Comment and Suggestion Box located at the Front Desk.

• Complaints can also be filed through a formal letter.


- Client’s name - Contact number - Address - Name of the person being complained - Incident - Evidence

For inquiries and follow-ups, clients may contact the following phone numbers:

Tel. Numbers: 8336-5602 or 8288-8811 local 2254

Cellular Phone Numbers:


How complaints are processed • The complaints written on the Feedback Form is collected by the HRMDO personnel regularly.

404

Complaints are forwarded to our office for explanation and we are required to submit our response within three (3) days upon receipt of the complaint. The answer of the office is then relayed to the citizen.

• Complaints sent through a formal letter are forwarded to the Officer-in-Charge or Action Officer for appropriate action.

• Response is then sent to the citizen through a formal letter. For inquiries and follow-ups, clients may contact the following phone numbers: Tel. Numbers: 8336-5602 or 8288-8811 local 2254 Cellular Phone Numbers:


Contact Information • Accomplish the Feedback Form available in the office and drop in the designated Comment and Suggestion Box located at the Front Desk.

• Feedback or queries can also be sent through phone or formal letter. Make sure to provide the following information:

- Client’s name - Contact number - Address

Contact info: Tel. Numbers: 8336-5602 or 8288-8811 local 2254 Cellular Phone Numbers:

➢ South Caloocan: 0917-5411822 (Annie R. Tiam) ➢ North Caloocan: 0935-1876245 (Jose F. Eneria)

Office Address: Community Relations Office, 6th Flr. Caloocan City Hall, 8th St. cor. 8th Avenue, Caloocan City

405

COOPERATIVE DEVELOPMENT AND COORDINATING

OFFICE

SERVICES

1 Request for Compliance Training for Cooperatives Service Information

Office or Division: Cooperative Development and Coordinating Office

406


Type of Transaction: G2C/ G2B

Who may avail: Cooperatives


Request Letter (inclusive of type of training,

cooperative name, total number of participants,

tentative schedule of activity)

Client


FEES

TIME

FRAME

PERSON

RESPONSIBLE

1. Clients/ cooperatives prepare

request letter for Compliance

Training

1.1 Receive requests letter None 1 minute Supervising

Administrative

Officer IV

CDCO

1.2 Verify/ evaluate request

for approval

15

minutes

Supervising

Administrative

Officer IV

CDCO

2.1 Coordinate with

Accredited Training

Provider on the subject of

request

None 5

minutes

Supervising

Administrative

Officer IV

CDCO

2.2 Forward request to

appropriate Accredited

Training Provider for

disposition

None 5

minutes

Supervising

Administrative

Officer IV

CDCO

3. Invite cooperatives to

participate

None 30

minutes

Supervising

Administrative

Officer IV

CDCO

4. Confirm attendance after

one week

None 30

minutes

Supervising

Administrative

Officer IV

CDCO

5. Organize and prepare

CDCO resources, ATP

accredited resource

persons for the conduct of

training

None 30

minutes

Supervising

Administrative

Officer IV

CDCO

407

6. Conduct Compliance

Training as scheduled

None ATP accredited

resource

persons

Total 1 hour

and 56

minutes

2 Coordinate with and Assist in the Information Dissemination of Plans,

Programs and Activities of other Cooperative Organizations

Service Information






Plans, Programs and Activities Cooperatives


FEES

TIME

FRAME

PERSON

RESPONSIBLE

1. Client submits information on

plans, programs and activities of

their cooperative organization

1. Receive pertinent

information on plans,

programs and activities of

other cooperative

organizations

None 3

minutes

Supervising

Administrative

Officer IV

CDCO

2. Disseminate information,

plans, and programs to the

cooperatives through social

media and other forms of

communication

None 3

minutes

Supervising

Administrative

Officer IV

CDCO

3. Render appropriate

assistance to the

cooperative

None 30

minutes

Supervising

Administrative

Officer IV

CDCO

4. Monitor cooperative’s

responsiveness to

information, plans and

programs

None Upon

feedback

on

response

s to

Supervising

Administrative

Officer IV

CDCO

408

informati

on

Total 36

minutes

3 Monitor Compliance with the Rules, Regulations and Other Issuances of the


Service Information







Registration

Cooperative Development Authority

Barangay Clearance

Community Tax Certificate City Treasury Department

Photocopy of Original/ Transfer Certificate of Title

(If Place of Business is Owned)

Client

Photocopy of Contract of Lease (If Place of

Business is Rented)

Client

Public Legal Liability Insurance

Picture of Establishment with sketch of location Client


FEES

TIME

FRAME PERSON

RESPONSIBLE

1. Client submits reportorial

requirements

2. Collect reportorial

requirements from

cooperatives for

submission to CDA

None 3

minutes

Supervising

Administrative

Officer IV

CDCO

3. Encode data in the

Cooperative Profile

Template submitted by

each cooperative

None 5

minutes

Supervising

Administrative

Officer IV

CDCO

409

4. Summarize and analyze

data from the submitted

Cooperative Profile

None 30

minutes

Supervising

Administrative

Officer IV

CDCO

2. Client submits requirements to

BPLO for application or renewal

of business permit

5. Endorsed the

Cooperative Profile to the

Business Permits and

Licensing Office (BPLO) as

basis for the application

and renewal of business

permits

None 1 hour Supervising

Administrative

Officer IV

CDCO

Total 1 hour

and 38

minutes

4 Assist in the Resolution of Disputes between Members of Cooperatives or

among Cooperatives Operating in Caloocan City

Service Information






Request Letter Client


BE PAID

PROCES

SING

TIME

PERSON

RESPONSIBLE

1. Client submits request letter

for assistance

1.1 Receive request letter

for assistance in the

resolution of disputes

None 1 minute Supervising

Administrative

Officer IV

CDCO

1.2 Validate and review

request

None 3

minutes

Supervising

Administrative

Officer IV

CDCO

410

2. Respond on the

validated resolution for

disputes

None 3

minutes

Supervising

Administrative

Officer IV

CDCO

3.1 Summarize and

analyze resolution on

disputes None

30

minutes

Supervising

Administrative

Officer IV

CDCO 3.2 Issue resolution or non-

resolution of disputes

Total 37

minutes


How to send a feedback Answer client’s feedback form and drop it to designated box

or call-up CDCO: 288 – 8811 loc. 2304

How feedback is

processed

During Fridays, all feedbacks are being collected and

compiled. Feedbacks requiring answer will be addressed

immediately through letter or contact concerned party.

For inquiries and follow-up concerned clients may contact

CDCO: 288 – 8811 loc. 2304

How to file a complaint Answer the client form and drop it at designated box or may

contact the office and must include the following information:

− Name of person being complained

− Incident

− Proof/evidence

For inquiries and follow-up, clients may visit or contact CDCO:

288 – 8811 loc. 2304

How complaints are

processed

All complaints collected will be evaluated and immediately

start investigation. Concerned personnel will be asked for

explanation. Appropriate action will be taken care of and

feedback will be given to the client.

Contact Information Cooperative Development and Coordinating Office Telephone

number: 288-88-11 loc. 2304

412

CULTURAL AFFAIRS AND TOURISM OFFICE

SERVICES

1 Request for Informative/ Reference Materials The general public may request hard copy of reading materials pertaining to historical, cultural &

other related information about the city.

Office or Division: Cultural Affairs & Tourism Office

413

Classification: Educational, Informative, Reference


Who may avail: General Public & Government instrumentalities


1. Letter of request Requesting party

2. Identification Card (for walk-ins)


FEES

TIME

FRAME

PERSON

RESPONSIBLE

1. Client submits

requirements to

available personnel

Available technical

personnel receive

submitted requirements

None 1 Minute -Supervising

Tourism

Operations Officer

-Senior Tourism

Operations Officer

-Tourism

Operations

Officers II/ I

2. Client informs available

personnel on the details

of the requested

documents

None 1 minute -Supervising

Tourism

Operations Officer

-Senior Tourism

Operations Officer

-Tourism

Operations

Officers II/ I

2.1 For releasing of

available documents: Client

provide data medium

(CD/DVD/ Flash Media) for

a digital/ electronic copy

and/or appropriates the

process (photocopy) in

obtaining the print copy of

the document requested.

2.1 Receives data

medium (CD/DVD/ Flash

Media) for a digital/

electronic copy and/or

provides print copy for

photocopying purposes.

None* 5 minutes -Supervising

Tourism

Operations Officer

-Senior Tourism

Operations Officer

-Tourism

Operations

Officers II/ I

2.2 For obtaining

documents available in

other offices/departments:

Client proceeds to other

offices/departments

referred by concerned

department technical

personnel in the acquisition

2.2 Endorses client to

appropriate

offices/department

concerned in the

acquisition of needed

information/ documents.

None* 5 minutes -Supervising

Tourism

Operations Officer

-Senior Tourism

Operations Officer

-Tourism

Operations

Officers II/ I

414

of needed information/

documents.

2.3 For conducting an

interview: Client interviews

the concerned department

technical personnel for

additional information

regarding research.

None -Supervising

Tourism

Operations Officer

-Senior Tourism

Operations Officer

-Tourism

Operations

Officers II/ I

TOTAL

12 minutes

(20

minutes

for

interview)

2 Request for the Services of the Caloocan City Band

Office or Division: Cultural Affairs and Tourism Office


Type of Transaction: G2B/ G2C/ G2G

Who may avail: General Public, Gov’t instrumentalities


1. Request letter duly approved by the City

Mayor

Client


FEES

TIME

FRAME

PERSON

RESPONSIBLE

1. Submit Request letter to

the Office of the

Secretary to the Mayor/

Office of the City

Administrator

1. Receive request letter

approved by the Office

of the Secretary to the

Mayor/ Office of the

City Administrator


Tourism

Operations Officer

-Senior Tourism

Operations Officer

-Tourism

Operations

Officers II/ I

2. Examines Band’s

schedule and makes

necessary adjustments


Tourism

Operations Officer

-Senior Tourism

Operations Officer

415

-Tourism

Operations

Officers II/ I


3 Issuance of Certification to Tourism – Related Establishments

Office or Division: Cultural Affairs and Tourism Office


Type of Transaction: G2B

Who may avail: Tourism Operators/businessmen


1. Proof of Licensed Business Establishment BPLO


FEES

TIME

FRAME

PERSON

RESPONSIBLE

1. Client submits a copy of

Proof of License

1. Receives and verifies

authenticity of License

None 2 Minutes -Supervising

Tourism

Operations Officer

-Senior Tourism

Operations Officer

-Tourism

Operations

Officers II/ I

2. Issues Certification None 5 minutes -Supervising

Tourism

Operations Officer

-Senior Tourism

Operations Officer

-Tourism

Operations

Officers II/ I



How to send feedback Answer client’s feedback form and drop it to designated

box or call-up CATO: 5336-55-93

How feedbacks are processed During Fridays, all feedbacks are being collected and

compiled. Feedbacks requiring answer will be

addressed immediately through letter or contact

416

concerned party.

For inquiries and follow-up concerned clients may

contact CATO Office: 5336-55-93

How to file a complaint Answer the client form and drop it at designated box or

may contact the office and must include the following

information:


− Incident

− Proof/evidence

For inquiries and follow-up, clients may visit or contact

CATO: 5336-55-93

How complaints are processed All complaints collected will be evaluated and

immediately start investigation. Concerned personnel

will be asked for explanation. Appropriate action will be

taken care of and feedback will be given to the client.

Contact Information Cultural Affairs and Tourism Office Telephone number:

5336-55-93 or 288-88-11 loc. 2286

417

EXECUTIVE DIRECTION

SERVICES

418

1 Letter Requests (L.R.) Approval To ensure that various services, divisions, offices, departments are able to carry-out their tasks and

functions, each submit letter requests which contain supplies, equipment and other resources

necessary in the implementation of various City projects and programs.

Office or Division: Office of the City Mayor and Office of the Secretary to the Mayor



Who may avail: All Caloocan City Government services, divisions, offices and

departments through the concerned Department Heads/Chiefs-of-Office


n/a n/a


FEES

TIME

FRAME

PERSON

RESPONSIBLE

1. Submit L.R. and wait for

the confirmation of the

officer that the document

has been received

successfully

1. Accept the L.R.

submitted by the

client.

1.1. Receiving officer shall

assign and affix a control

no. on the document

1.2. Document/s will be

logged in the logbook of

officially received

documents.

1.3. Encoding of document in

the office database of

officially received

documents

1.4. Digital scanning of

document

1.5. Transmittal to

corresponding officer for

processing

n/a 10 mins. Administrative

Aide II

Office of the

Secretary to the

Mayor

Administrative

Asst. II

Office of the

Secretary to the

Mayor

Or

Officer of the day

2. Preliminary review,

evaluation and

coordination of letter

request

n/a 2 hrs. Supervising

Administrative

Officer

419

Office of the

Secretary to the

Mayor

And

Administrative

Officer II

Office of the

Secretary to the

Mayor

Or

Administrative

Assistant I

Office of the

Secretary to the

Mayor

3. Final approval and

affixing of initials and

authorized Signature/s

n/a 6 hrs. Secretary to the

Mayor

2. Receive L.R. via delivery

or pick-up

4. Logging of document

in outgoing documents

in logbook of officially

transmitted/ released

documents.

4.1. Preparation and

attachment of

corresponding

transmittal form.

4.2. Updating of digital

database on the

document status:


document.

4.4. Encoding of pertinent

details.

4.5. Releasing of letter

requests to the

General Services

Department or


Aide III

Office of the

Secretary to the

Mayor

Senior

Administrative

Asst. II

Office of the

Secretary to the

Mayor

Or

Officer of the day

420

corresponding office

by delivery or pick-up

2 Purchase Requests (P.R.) Approval

In compliance with the existing laws on procurement, purchase requests are submitted, upon

approval of letter requests to process the procurement of supplies and equipment for various City

services, divisions, offices, departments.

Office or Division: Office of the Secretary to the Mayor






n/a n/a


FEES

TIME

FRAME

PERSON

RESPONSIBLE

1. Submit P.R. and wait for



has been received

successfully

1. Accept the P.R.

submitted by the

client.



no. on the document



officially received

documents.



officially received

documents


document

1.5. Transmittal to


processing


Aide II

Office of the

Secretary to the

Mayor

Administrative

Asst. II

Office of the

Secretary to the

Mayor

Or

Officer of the day

Or

Officer of the day

421


evaluation and

coordination of

corrections, if any

n/a 2 hrs. Supervising

Administrative

Officer

Office of the

Secretary to the

Mayor

And

Administrative

Officer II

Office of the

Secretary to the

Mayor

Or

Administrative

Assistant I

Office of the

Secretary to the

Mayor


affixing of initials and

authorized Signature/s

n/a 6 hrs. Secretary to the

Mayor

2. Receive P.R. via delivery

or pick-up





documents.


attachment of

corresponding

transmittal form.


database on the

document status:


document.


details.


Aide III

Office of the

Secretary to the

Mayor

Senior

Administrative

Asst. II

Office of the

Secretary to the

Mayor

Or

422

4.5. Releasing of purchase

requests to the City

Legal Department or



Officer of the day

3 Purchase Order (P.O.) Approval

After approval and screening of requested supplies and equipment, the City Mayor shall sign

corresponding purchase orders necessary to proceed with the purchasing process and enter into

a formal contract with suppliers.

Office or Division: Office of the City Mayor & Office of the Secretary to the Mayor






n/a n/a


BE PAID

PROCESSI

NG TIME

PERSON

RESPONSIBLE

1. Submit P.O. and wait for



has been received

successfully

1. Accept the P.O.

submitted by the

client.



no. on the document



officially received

documents.



officially received

documents


document


Aide II

Office of the

Secretary to the

Mayor

Administrative

Asst. II

Office of the

Secretary to the

Mayor

Or

Officer of the day

423

1.5. Transmittal to


processing


evaluation and

coordination of

corrections if any

n/a 2 hrs. CGDH II

Office of the City

Mayor

Or

Supervising

Administrative

Officer

Office of the

Secretary to the

Mayor

And

Secretary to the

Mayor


affixing of Signature

n/a 30 mins. City Mayor

2. Receive P.O. via delivery

or pick-up





documents.


attachment of

corresponding

transmittal form.


database on the

document status:


document.


details.

4.5. Releasing of purchase

order to the General

Services Department


Aide III

Office of the

Secretary to the

Mayor

Senior

Administrative

Asst. II

Office of the

Secretary to the

Mayor

Or

Officer of the day

424

or corresponding

office by delivery or

pick-up

4 Special Disbursement Payrolls Approval

As part of the City Government’s dedication to support and implement the programs and functions

of national agencies and fulfill its duties and responsibilities under the law, the City Mayor signs

payrolls for disbursement of funds dedicated to aforementioned programs.


Classification: G2G – Government to Government

Type of Transaction: Complex


departments through the concerned Department Heads/Chiefs-of-Office,

National Government Agencies as mandated by law


Certification of Service Rendered from concerned

head of office/department/agency

Originating office

Obligation Request signed by the City

Administrator

Originating office

Office Order/Designation (for newly

assigned/designated heads of office, if

applicable)

Originating office


FEES

TIME

FRAME

PERSON

RESPONSIBLE

1. Submit payroll. and wait

for the confirmation of the


has been received

successfully

1. Accept the payroll

submitted by the

client.



no. on the document



officially received

documents.




Aide II

Office of the

Secretary to the

Mayor

Administrative

Asst. II

Office of the

Secretary to the

Mayor

Or

425

officially received

documents


document

1.5. Transmittal to


processing

Officer of the day


evaluation and

coordination of

corrections if any

n/a 2 hrs. CGDH II

Office of the City

Mayor

Or

Supervising

Administrative

Officer

Office of the

Secretary to the

Mayor

And

Secretary to the

Mayor




2. Receive payroll via

delivery or pick-up





documents.


attachment of

corresponding

transmittal form.


database on the

document status:


document.


Aide III

Office of the

Secretary to the

Mayor

Senior

Administrative

Asst. II

Office of the

Secretary to the

Mayor

426


details.

4.5. Releasing of payroll to

the Office of the City

Treasurer or



Or

Officer of the day

5 Vouchers Approval

In order to fulfill its obligations to suppliers, other government agencies/offices and private entities,

the City Mayor approves vouchers for payment of services rendered or goods delivered under the

direct payment method.



Type of Transaction: G2G – Government to Government, G2B – Government to Business

Entities

Who may avail: Caloocan City Government Employees, entities that have rendered

services to the City Government, National and other government

agencies/offices


Payroll, if applicable Originating office


FEES

TIME

FRAME

PERSON

RESPONSIBLE

1. Submit voucher. and wait

for the confirmation of the


has been received

successfully

1. Accept the voucher

submitted by the

client.



no. on the document



officially received

documents.



officially received

documents


Aide II

Office of the

Secretary to the

Mayor

Administrative

Asst. II

Office of the

Secretary to the

Mayor

Or

Officer of the day

427


document

1.5. Transmittal to


processing


evaluation and

coordination of

corrections if any

n/a 2 hrs. CGDH II

Office of the City

Mayor

Or

Supervising

Administrative

Officer

Office of the

Secretary to the

Mayor

And

Secretary to the

Mayor




2. Receive voucher via

delivery or pick-up





documents.


attachment of

corresponding

transmittal form.


database on the

document status:


document.


details.


Aide III

Office of the

Secretary to the

Mayor

Senior

Administrative

Asst. II

Office of the

Secretary to the

Mayor

Or

428

4.5. Releasing of vouchers

to the Office of the

City Treasurer or



Officer of the day

6 Project Proposal Approval

As part of its mandate under the Local Government Code and under other existing laws, the City

Government shall implement, formulate and develop programs and projects for the general

welfare of the City. In compliance thereto, all corresponding departments shall submit project

proposals which shall outline project/program details to promote the general welfare of the

citizenry, subject to the approval of the City Mayor.







Previous project proposal (if applicable) Originating office

Letter Request Originating office


FEES

TIME

FRAME

PERSON

RESPONSIBLE

1. Submit project proposal.

and wait for the

confirmation of the officer

that the document has

been received

successfully

1. Accept the project

proposal submitted by

the client.



no. on the document



officially received

documents.



officially received

documents


Aide II

Office of the

Secretary to the

Mayor

Administrative

Asst. II

Office of the

Secretary to the

Mayor

Or

Officer of the day

429


document

1.5. Transmittal to


processing


evaluation and

coordination of

corrections if any

n/a 2 hrs. CGADH II

Office of the

Secretary to the

Mayor

Or

Administrative

Officer V

Office of the

Secretary to the

Mayor

And

CGDH II

Office of the City

Mayor

Or

Secretary to the

Mayor




2. Receive project proposal

via delivery or pick-up





documents.


attachment of

corresponding

transmittal form.


Aide III

Office of the

Secretary to the

Mayor

Senior

Administrative

Asst. II

430


database on the

document status:


document.


details.

4.5. Releasing of project

proposal to the



Office of the

Secretary to the

Mayor

Or

Officer of the day

7 Foreign Travel Authority

Existing rules, regulations, guidelines and memorandum provide that the City Mayor shall approve

requests for foreign travel authority, except those explicitly provided for in the same rules, of city

government department heads, employees, punong barangays the City Vice Mayor.




Who may avail: City Vice Mayor, All Caloocan City Government Department Heads,

Employees, Punong Barangays


Request letter stating the purpose of the travel Requesting individual

Clearances General Services Department

City Accounting Department


City Legal Department

Copy of filled-out application for leave Requesting individual

Copy of invitation to event/conference/

seminar/study or any other supporting documents

providing therein the nature and details of the

travel

*For travels on official time or official business

Organization conducting seminar/activity

MTC Clearance and RTC Clearance OR affidavit

of no pending criminal and administrative case

*For travels on official time or official business

MTC and RTC or requesting individual

431


FEES

TIME

FRAME

PERSON

RESPONSIBLE

1. Submit request for

application of foreign

travel authority and wait

for the processing of your

document for receiving

1. Accept the request

submitted by the

client.


stamp the document

and its receiving copy

with the Receiving

Stamp and affix his/her

name, signature, date

and assigned control no.

on said stamp



officially received

documents.



officially received

documents


document

1.5. Transmittal to


processing


Aide II

Office of the

Secretary to the

Mayor

Administrative

Asst. II

Office of the

Secretary to the

Mayor

Or

Officer of the day

2. Review of submitted

documents and

preparation of foreign

travel authority for fully

complied applications

n/a 1 hr. Administrative

Officer V

Office of the

Secretary to the

Mayor

3. Final review and

verification of

submitted application

and prepared foreign

travel authority

n/a 1 hr. Secretary to the

Mayor

And

CGDH II

Office of the City

Mayor

432

4. Approval/ Disapproval

of application for travel

authority

n/a 1 hr. City Mayor

2. Claim foreign travel

authority through the

HRMD or Office of the

Secretary to the Mayor

as the need may arise





documents.


attachment of

corresponding

transmittal form.


database on the

document status:


document.


details.

5.5. Releasing of foreign

travel authority to the

HRMD or requesting

individual by delivery

or pick-up


Aide III

Office of the

Secretary to the

Mayor

Senior

Administrative

Asst. II

Office of the

Secretary to the

Mayor

Or

Officer of the day

8 Executive Orders

The Local Government Code bestows to the City Mayor the power to issue Executive Orders to

implement laws, create implementing bodies and provide direction to the general trajectory

programs and projects for the City’s development.




Entity and G2C – Government to Citizen

Who may avail: All government offices, societal sectors and the citizenry in general


Letter stating the purpose of issuance of an

executive order

Requesting office/sector/individual

Draft of executive order Requesting office/sector/individual

433

Legal bases of the issuance of said executive

order, if applicable


Other documents showing the need or benefit for

the issuance of executive order, if applicable



FEES

TIME

FRAME

PERSON

RESPONSIBLE

1. Submit request to issue

an executive order and

wait for the processing of

your document for

receiving


submitted by the

client.


stamp the document


with the Receiving




on said stamp



officially received

documents.



officially received

documents


document

1.5. Transmittal to


processing


Aide II

Office of the

Secretary to the

Mayor

Administrative

Asst. II

Office of the

Secretary to the

Mayor

Or

Officer of the day


documents and

preparation of the 1st

draft of the executive

order

n/a 1 day CGDH II

Office of the City

Mayor

Or

Administrative

Officer V

434

Office of the

Secretary to the

Mayor

3. Preliminary review of

the 1st draft of the

executive order and its

approval/ revision


Mayor

4. Approval/

Disapproval/Revision

of final draft of

executive order


2. Receive a copy of the

executive order





documents.


attachment of

corresponding

transmittal form.


database on the

document status:


document.


details.

5.5. Releasing of executive

order to concerned/

corresponding offices


Aide III

Office of the

Secretary to the

Mayor

Senior

Administrative

Asst. II

Office of the

Secretary to the

Mayor

Or

Officer of the day

9 Administrative Orders

The City Mayor may issue administrative orders on matters involving the general management of

the City, particularly in within the City Government






435



administrative order


Draft of administrative order Requesting office/sector/individual

Legal bases of the issuance of said administrative




the issuance of administrative order, if applicable



FEES

TIME

FRAME

PERSON

RESPONSIBLE


an administrative order

and wait for the

processing of your



submitted by the

client.


stamp the document


with the Receiving




on said stamp



officially received

documents.



officially received

documents


document

1.5. Transmittal to


processing


Aide II

Office of the

Secretary to the

Mayor

Administrative

Asst. II

Office of the

Secretary to the

Mayor

Or

Officer of the day

of the day


documents and


draft of the



Officer V

436

Office of the

Secretary to the

Mayor

3. Review of the 1st draft

of the administrative

order and its approval/

revision


Mayor

Or

CGDH II

Office of the City

Mayor

4. Approval/


of final draft of









documents.


attachment of

corresponding

transmittal form.


database on the

document status:


document.


details.

5.5. Releasing of

administrative order to

concerned/



Aide III

Office of the

Secretary to the

Mayor

Senior

Administrative

Asst. II

Office of the

Secretary to the

Mayor

Or

Officer of the day

10 Memorandum Order

The City Mayor may issue memorandum orders on matters to apprise the City Government and

the public on certain matters concerning the City’s general welfare


437







memorandum order


Draft of memorandum order Requesting office/sector/individual

Legal bases of the issuance of said memorandum




the issuance of memorandum order, if applicable



FEES

TIME

FRAME

PERSON

RESPONSIBLE


an memorandum order

and wait for the

processing of your

document


submitted by the

client.


stamp the document


with the Receiving




on said stamp



officially received

documents.



officially received

documents


document

1.5. Transmittal to


processing


Aide II

Office of the

Secretary to the

Mayor

Administrative

Asst. II

Office of the

Secretary to the

Mayor

Or

Officer of the day

438


documents and


draft of the

memorandum order


Officer V

Office of the

Secretary to the

Mayor

3. Review of the 1st draft

of the memorandum


revision


Mayor

Or

CGDH II

Office of the City

Mayor

4. Approval/


of final draft of

memorandum order



memorandum order





documents.


attachment of

corresponding

transmittal form.


database on the

document status:


document.


details.

5.5. Releasing of

memorandum order to

concerned/



Aide III

Office of the

Secretary to the

Mayor

Senior

Administrative

Asst. II

Office of the

Secretary to the

Mayor

Or

Officer of the day

439

11 Correspondences and Memorandum for Government Agencies, Officials,

Business Entities and Others

As the City’s Chief Executive, the City Mayor has the primary personality to represent it in all

transactions and dealings with business entities and other government agencies.







Letter stating the purpose of issuance or approval

of the correspondence/ memorandum

Requesting office

Draft of correspondence/memorandum Requesting office

Legal bases of the issuance of said

correspondence/memorandum, if applicable

Requesting office


the issuance/approval of the

correspondence/memorandum, if applicable

Requesting office


FEES

TIME

FRAME

PERSON

RESPONSIBLE

1. Submit request to

issue/approve

correspondence/memora

ndum and wait for the

processing of your



submitted by the

client.


stamp the document


with the Receiving




on said stamp



officially received

documents.




Aide II

Office of the

Secretary to the

Mayor

Administrative

Asst. II

Office of the

Secretary to the

Mayor

Or

Officer of the day

440

officially received

documents


document

1.5. Transmittal to


processing


documents and

preparation of the draft

of the

correspondence/mem

orandum under the

letterhead of the City

Mayor

n/a 1-3 hrs. Administrative

Officer V

Office of the

Secretary to the

Mayor

Or

GGADH II

Office of the

Secretary to the

Mayor

3. Review of the draft of

the memorandum


revision


Mayor

4. Approval/


of final draft of

memorandum order



correspondence/

memorandum





documents.


attachment of

corresponding

transmittal form.


database on the

document status:


Aide III

Office of the

Secretary to the

Mayor

Senior

Administrative

Asst. II

Office of the

Secretary to the

Mayor

441


document.


details.

5.5. Releasing of

correspondence/mem

orandum order to

concerned/


Or

Officer of the day

12 Review and Signing of Contracts, Memorandum of Agreements (MOA),

Memorandum of Understanding (MOU) and Similar Documents

As the City’s Chief Executive, the City Mayor has the primary personality to represent it in all

transactions and dealings with business entities and other government especially in those where

the City Government shall incur obligations, with the corresponding authorization from the





Entitles




Legal opinion City Legal Department

Sangguniang Panlungsod Resolution granting

authority to the City Mayor to enter into a

contract/MOA/MOU

Sangguniang Panlungsod through the City Legal

Department

Final Draft of MOU/MOA/Contract Processing office serving as intermediary


FEES

TIME

FRAME

PERSON

RESPONSIBLE

1. Submit MOU/MOA and

wait for the confirmation

of the processing officer

to confirm receipt of the

document/s

1. Accept the MOU/MOA

submitted by the

client.


stamp the document


with the Receiving


Aide II

Office of the

Secretary to the

Mayor

442




on said stamp



officially received

documents.



officially received

documents


document

1.5. Transmittal to


processing

Administrative

Asst. II

Office of the

Secretary to the

Mayor

Or

Officer of the day

2. Preliminary review of

submitted documents

n/a 1-3 hrs. Administrative

Officer V

Office of the

Secretary to the

Mayor

Or

CGDH II

Office of the

Secretary to the

Mayor

3. Final review of the

document and its

approval/ revision


Mayor

4. Approval/


of the MOA/MOU



MOA/MOU





Aide III

443


documents.


attachment of

corresponding

transmittal form.


database on the

document status:


document.


details.

5.5. Releasing of

MOA/MOU to

concerned/



Office of the

Secretary to the

Mayor

Senior

Administrative

Asst. II

Office of the

Secretary to the

Mayor

Or

Officer of the day

13 Walk-In Employment Application

The City Mayor welcomes walk-in employment applications to be part of the City Government to

bolster talent and workforce in government.



Type of Transaction: G2C – Government to Citizens

Who may avail: All citizens qualified under all existing civil service rules and regulations


Cover letter Requesting individual

Filled-out Personnel Data Sheet/Bio-

data/Resume

Requesting individual

Other documents showing qualifications and

achievements

Requesting individual


FEES

TIME

FRAME

PERSON

RESPONSIBLE

1. Submit application and

wait for the processing of

your document

1. Accept the application

submitted by the

client.


Aide II

444


stamp the document


with the Receiving




on said stamp



officially received

documents.



officially received

documents


document

1.5. Transmittal to


processing

Office of the

Secretary to the

Mayor

Administrative

Asst. II

Office of the

Secretary to the

Mayor

Or

Officer of the day

2. Preliminary review and

review of application

n/a 1-3 hrs. Supervising

Administrative

Officer

Office of the

Secretary to the

Mayor

And

Secretary to the

Mayor

3. Forwarding of

credentials and

documents to HRMD

for evaluation and

processing with the

Personnel Selection

Board, for qualified

applicants

n/a 1 day Administrative

Aide II

Office of the

Secretary to the

Mayor

445

4. Concurrence of hiring

of personnel for

submission to the Civil

Service Commission

(CSC)


2. Employment with the City

Government





documents.


attachment of

corresponding

transmittal form.


database on the

document status:


document.


details.

5.5. Releasing of

Appointment to the

HRMDO


Aide III

Office of the

Secretary to the

Mayor

Senior

Administrative

Asst. II

Office of the

Secretary to the

Mayor

Or

Officer of the day


How to send a feedback All feedbacks may be coursed through the suggestion box

located at the Outgoing area of the Office of the Secretary to

the Mayor.

Similarly, the client may submit a written letter narrating the

background, nature and requested action (if applicable) and

have it received through the Receiving area. It may also be

sent anonymously through

[email protected] or via the Office’s

hotline, 5336-5604

How feedback is

processed

All feedbacks shall be evaluated by an assigned officer which

shall make a summary of the same. The Secretary to the

Mayor shall review the summary with the attached submitted

documents and submit it to the City Mayor.


446

How to file a complaint Complaints may be filed through the Receiving area of the

Office of the Secretary to the Mayor or via e-mail,

[email protected].

How complaints are

processed

All complaints shall be verified and evaluated by an assigned

officer. Upon determining its veracity, concerned party/ies shall

be required to answer the same. This shall be taken into

consideration by the evaluating officer who shall submit his/her

recommendation to the Secretary to the Mayor or City Mayor

(as circumstances may require).

The Secretary to the Mayor or City Mayor shall provide

instructions as to how to proceed on the matter (settlement or

recommend institution of administrative sanctions as the need

may arise)

Contact Information E-mail: [email protected]

Trunk line: 8228-881 loc. 2238

Direct line: 5336-5604


447

HOUSING AND RESETTLEMENT OFFICE

SERVICES

448

1 Issuance of MERALCO and Maynilad Certification The MERALCO and Maynilad Certification is issued to Informal Settler Families and underprivileged

family needing this document, that states that he/she will voluntarily and immediately vacate the

property where his/her structure situated, whenever the owner of the land claim his/her property

under court order. Certifications are issued to affirm the validity of information under the inspection

conducted by the Office of the Building Official (OCBO).



Type of Transaction: G2G – Government to Citizen

Who may avail: Informal Settler Families and Underprivileged families


Barangay Certificate of Residency Barangay Hall

One (1) Government Issued ID of applicant Government Issuing Agency

For representatives:

1. Authorization letter

2. Valid Identification Card of the applicant

(original)

3. Valid Identification Card of the

representative (photocopy)

4. Barangay Certificate indicating purpose

From the principal Applicant


FEES

TIME

FRAME PERSON

RESPONSIBLE

1. Submission of required

documents

1. Receive required

documents 1 Minute

Administrative

Assistant III

HARO

2. Secure Order of Payment.

2. Issue order of

payment to applicant

1 Minute Administrative

Assistant III

HARO

3. Payment 3. Treasury Department

will issue a receipt

PHP

30.00

1 Minute Revenue

Collection Clerk

City Treasury

Department

449

2 Issuance of Census Certificate The Census Certification is issued to Informal Settler Families and underprivileged family needing

this document that states that he/she has been censused on the date indicated in the census form,

based on the records of the specific agency or office who conducted the census, tagging and

validation. Certifications are issued to affirm the validity of information under the validation of the

HARO Record Officer.

Office or Division: ADMINISTRATIVE DIVISION


Type of Transaction: G2C - Government to Citizen

Who may avail: Informal Settler Families and Underprivileged families


Request Letter Housing And Resettlement Office (HARO)

Tag Number (if any) NHA, HARO


FEES

TIME

FRAME PERSON

RESPONSIBLE

Submission of Request

Letter

1. Accept the letter

request

None 1 Minute Administrative

Aide III

HARO

2. Submission of the

letter request to the

Project Development

None 1 Minute Project

Development

Officer IV

4. Encoding of name,

address and other

important details in the

certification

2 Minutes Administrative

Assistant III

HARO

5. Submission of the

certification to Officer-In-

Charge for his/her

signature

1 Minute Officer-In-Charge

HARO

6. Releasing of the

certification

1 Minute Administrative

Assistant III

HARO

TOTAL PHP 30 7

Minutes

450

Officer IV for validation

and approval

HARO

3. Checking of database None 1 Minute Project Evaluation

Officer I

HARO

4. Preparation of

Certification indicating

the date of census and

tag number


Assistant III

HARO

5. Submission to the

Officer-In-Charge for

his/her signature

None 1 Minute Officer-In-Charge

HARO

6. Release certification to

applicant

None 1 minute Administrative

Assistant III

HARO

TOTAL None 7

Minutes

3 Housing Assistance/ Requests/ Inquiries

Housing Assistance is given to family or individual who is affected by infrastructure projects,

Waterways (under Mandamus Order), Solo Parents, and underprivileged who are censused or who

seek housing assistance from the national government or NHA.

Office or Division: Resettlement and Development Division

Classification: Simple to Complex


Who may avail: Solo parents, underprivileged families, Informal Settler Families

affected by waterways (under Mandamus Order) and Infrastructure

projects.


Letter request Housing And Resettlement Office (HARO)

Record of census/ Tag number Housing And Resettlement Office (HARO)

451

Solo Parent ID (if applicable) CCSWD


FEES

TIME

FRAME PERSON

RESPONSIBLE

1. Submission of request

letter

1. Accept letter request None 1 Minute Housing &

Homesite

Regulation

Assistant

HARO

2. Interview 2. Conduct one-on-one

interview

None 3 Minutes Housing &

Homesite

Regulation Officer

III

HARO

3. Checking of database

record/ Evaluation of

documents presented

None 1 Minute Project Evaluation

Officer I

HARO

4. Give the list of

required documents

None 1 Minute Housing &

Homesite

Regulation

Assistant

HARO

3. Secure the following

required documents:

- Barangay Residence

Certificate

- Marriage certificate (if

married)

- Birth Certificates of

children

- One (1) Family Picture

(size:5R)

- Tag Number

- Police Clearance

None

PHP

175.00

PHP

250.00

3 Days

Barangay

Secretary

Bookbinder II

City Registry

Department

NHA

PNP Caloocan

452

4. Submission of required

documents

5. Receiving of the

completed documents

None 1 minute Housing &

Homesite

Regulatory

Assistant

HARO

6. Preparation of

endorsement letter and

submit to NHA for further

validation and approval

None 3 Minutes

Administrative

Assistant III

HARO

TOTAL PHP 425.

3 Days,

10

Minutes

4 Land Disputes/ Complaints

Technical and legal assistance is given to individual who seeks assistance regarding disputes

between land owners and illegal settler/s on specific land, between Homeowner’s Association and

land owner/s or between landowner/s and suspected Professional Squatters and Squatting

Syndicates.

Office or Division: Technical and Legal Division

Classification: Highly Technical Transaction


Who may avail:


Letter of Complaint Prepared by the complainant

Supporting documents to the complaint like

Certified True Copy/ies of Title/s

Registry of Deeds

Other related documents


FEES

TIME

FRAME PERSON

RESPONSIBLE

453

1. Submission of Letter of

Complaint

1. Receive and record

submitted

complaint/issue of the

client

None 1 Minute Housing &

Homesite

Regulation

Assistant

HARO

2. Interview 2. Interview the client

2.1 If necessary, the

officer will recommend

an ocular inspection/

investigation

None 8 Minutes

1 Day

Housing &

Homesite

Regulation Officer

III

HARO

3. Prepare and submit

inspection/investigation

report to the Officer-In-

Charge of the office

None 2 Hours Project Evaluation

Officer III

HARO

4. Prepare an invitation

letter to the second party

for a dialogue with the

complainant


Assistant III

HARO

5. Schedule of

appointment for dialogue

between the two (2)

parties

None 10 days

3. Dialogue with the

second party and the

Officer-In-Charge

6. Conduct of dialogue

between the two (2)

parties

None 2 Hours Officer-In-Charge

HARO

Legal Officer

Legal Department

4. Settlement between the

two (2) parties

7. Conduct of written

agreement between two

parties

None 1 Hour Officer-In-Charge

HARO

Legal Officer

Legal Department

TOTAL None

11 Days,

5 Hours

and 12

Minutes

454

5 Relocation and Resettlement

This program is for Informal Settler Families who are qualified to be relocated.

Office or Division: Resettlement and Development Division



Who may avail:


Valid ID of the Head of the family Government issued ID

Entry Pass NHA


FEES

TIME

FRAME PERSON

RESPONSIBLE

1. Receive the Entry Pass 1. Sign and release Entry

pass to families

None 10

Minutes

NHA, HARO,

Barangay Official

Local Inter-

Agency

Committee

2. Receive Grocery

Package and

Financial Assistance

2. Give grocery package

and financial assistance

to the family

None 1 Minute

1 Minute

CCSWD

NHA

3. Transfer personal

belongings to trucks

provided by the NHA

3. Transportation of

personal belongings to

the resettlement site

None 1 Hour NHA

4. Secure the family

members to the vehicle

provided by the NHA

4. Transportation of the

family to the resettlement

site

None 30

Minutes

NHA

5. Submission of Entry

pass to the receiving NHA

5. Release unit key None 10

Minutes

NHA

HARO

TOTAL None 1 Hour

and 52

Minutes

6 Financial Assistance to Families Affected by Demolition

Families affected by court order, with eviction/demolition order are given financial assistance.

455




Who may avail:


Census Record HARO

Barangay Certification Barangay

1 Valid ID of the Head of the family Government issued ID

Demolition Order Metropolitan Trial Court

Engineering Department


FEES

TIME

FRAME PERSON

RESPONSIBLE

1. Secure required

documents

None 1 Day

2. Submit required

documents

1. Receive required

documents

None 2 Minutes Project Evaluation

Officer I

HARO

2. Preparation of Payroll None 1 Hour Barangay

Secretary and

Official

3. Receiving of Financial

Assistance

3. Releasing of Financial

Assistance to Affected

families

None 5 Minutes Barangay Official

TOTAL None

1 Day, 1

Hour, 7

Minutes

7 Community Mortgage Program (CMP) - Offsite

Families affected by court order, with eviction/demolition order are given financial assistance.

Office or Division: Coordinating and Monitoring Division

Classification: Highly Technical Transaction

456


Who may avail:


A. FOR CMP MOBILIZER (CMP-M):

1. Duly accomplished Application Form

Duly accomplished CMP-M Information sheet

(CMP-002)

HARO

For Participating Local Government

Units (LGU):

1. Council/ Sangguniang Bayan Resolution

2. Permanent unit/ department who will

handle processing of CMP (for other

government entities)

At least 80% Collection Efficiency Rating or

Performance Rating

HARO

B. FOR LETTER OF GUARANTY:

Project Accreditation, Evaluation and

Monitoring Department:

1. CMP Community Profile

2. Department of Human Settlements and

Urban Development (DHSUD)

3. Certified Copy of the following documents:

− Registration

− Articles of Incorporation

− By-Laws

− Updated General Information Sheet

4. Memorandum of Agreement between the

Community Association (CA) and CMP-M

5. Masterlist of Beneficiaries with Loan

Apportionment (CD Copy)

6. Notarized Memorandum of Agreement

between the landowner and CA

7. Letter of Intent to Sell from the landowner

and letter of Intent to Buy from CA

LGU

DHSUD

Technical Services Department:

1. Lot Plan with Technical Descriptions of

the processed CMP site, duly signed by a

licensed Geodetic Engineer

2. Vicinity Map

Any Non-Government Agency

457

3. Schematic Subdivision Plan

4. Topographic Map

5. Certificate of Hazards coming from

Disaster Risk Reduction and Management

Office (DRRMO)

6. Title/s

Certified Copies:

− Present Title

− 1st back copy of the Present Title

− 2nd Back Title

7. Latest Tax Declaration showing

Residential Classification

8. Zoning Certification

Registry of Deeds

Assessor’s Office



FEES

TIME

FRAME PERSON

RESPONSIBLE

1. Secure required

documents

2. Submit required

documents

1. Receive and Review

of Application Form

None 30

Minutes

Project Evaluation

Officer I

HARO

3. Organize community for

the project orientation

None 15 Days HARO

4. Register at the

Department of Human

Settlement and Urban

Development (DHSUD)

None 5 Months DHSUD

2. Assist the processing

of CMP

None 8 Months Project Evaluation

Officer I

HARO

5. Comply with the Social

Housing Finance

Corporation (SHFC)

Requirements and

Findings

None 2 Months SHFC

6. Wait for the approval of

application

SHFC

458

7. Receive the certificate

of approval

3. CMP Take-out None Upon

evaluatio

n and

approval

of SHFC

SHFC

HARO

TOTAL None

15

Months,

15 Days

and 30

Minutes


How to send feedback Fill-out the client’s feedback form and drop it at the

designated drop box provided outside the office.

Contact info: 7336-5693 or

[email protected]

How feedbacks are processed Every Friday, the Human Resource Management and

Development Office (HRMDO) will collect the feedback

form and record it and submit to the Office-In-Charge

for proper action. The HRMDO submit a copy to the

office concern for their awareness and information.

How to file a complaint Fill-out the client’s feedback form and drop it at the

designated drop box provided outside the office.

Or write a letter to the HRMDO and they are required to

answer any complaints within 3-7 working days.


- Incident

- Evidence

For inquiries and follow-ups, client may contact the

following telephone number:

8288-8811 loc. 2252

How complaints are processed The HRMDO representative opens the complaint drop

box on a weekly basis and evaluates each complaint.

Upon evaluation, the HRMDO or complaint officer will

write a report after the investigation and shall submit to

the head of office for appropriate action.

459

The complaint officers will give feedbacks to the client.


following telephone number: 8288-8811 loc. 2252

Contact Information HARO Trunk line 8288-8811 Local 2260

HARO TeleFax No.: 7336-5693

HARO Email: [email protected]

460

HUMAN RESOURCE MANAGEMENT AND

DEVELOPMENT OFFICE

SERVICE CATEGORY

461

1 Job Application for Walk-In Applicants Receiving employment applications from walk-in applicants

Office or Division: Human Resource Management and Development Office



Who may avail: All


1. CS Form 212 (Personal Data Sheet)/

Resume/ Bio Data with ID Picture


FEES

TIME

FRAME PERSON

RESPONSIBLE

1. Submission of

application with PDS/

Resume/ Bio Data

1. Receive, log and

forward the application

to the assigned

recruitment specialist None 10

Minutes

HRM Assistant

HRMDO

Or

Administrative

Aide I

HRMDO

2. Await for update on the

status of application

2. Evaluate applicant’s

qualifications for the

position applied for

and inform the

applicant on the status

of application

None 1 Day

HRMO II

HRMDO

Or

HRM Assistant

HRMDO

TOTAL None

1 Day

and 10

Minutes

2 Certification of Employment and Compensation/Service Record

Issuance of Certification of Employment and Compensation/Service Record

462

Office or Division: Human Resource Management and Development Department Records

Division


Type of

Transaction: G2G – Government to Government

Who may avail: All Active and Inactive Employees


1. Authorization (for representatives)

2. Identification Card of Employee

3. Identification Card of representative (if

applicable)


FEES

TIME

FRAME PERSON

RESPONSIBLE

1. Fill-up Request Slip at


1. Receive request and

route to Records

Division

PhP

20.00 for

inactive

employee

s and Job

Order

Workers

5 Minutes Officer of the Day

HRMDO

2. Retrieval of Service

Card

15

Minutes

HRM Assistant

HRMDO

Or

Administrative

Aide II

HRMDO

3. Encoding and printing

30

Minutes

Administrative

Aide II

HRMDO

4. Affixing initials and

signature

15

Minutes

HRMO IV

HRMDO

HRM Assistant

HRMDO

Or

Administrative

Aide II

463

HRMDO

OIC -HRMDO

2. Claiming of Certification

of Employment and

Compensation/ Service

Record

1. Releasing of

Certification of

Employment and

Compensation/

Service Record

1 day Officer of the Day

HRMDO

TOTAL PhP

20.00

1 Day

and 1

Hour

3 Certification of Leave Credits/Certification of Leave Without Pay

Issuance of Certification of Leave Credits/Certification of Leave Without Pay

Office or Division: Human Resource Management and Development Office Personnel

Welfare Division



Who may avail: All active and inactive employees


1. Authorization (for representatives)

2. Identification Card of Employee

3. Identification Card of representative (if

applicable)


FEES

TIME

FRAME PERSON

RESPONSIBLE

1. Fill-up Request Slip at


1. Receive request and

route to Records

Division

None 5 Minutes Officer of the Day

HRMDO

2. Retrieval/ verification

of leave credits,

encoding and printing 4 Hours

LTOO IV

City Treasury

Dept.

Or

HRM Aide

464

HRMDO

Or

HRMO I

HRMDO

Or

HRM Assistant

HRMDO

Or

Admin. Aide IV

HRMDO

Or

Admin. Aide IV

BPLO

3. Affixing initial of Chief

Leave Specialist and

signature of City

Personnel Officer 4 Hours

HRMO IV

HRMDO

Or

OIC

HRMDO

2. Claiming of Certification

of Leave Credits/ Leave

Without Pay

4. Releasing of

Certification of Leave

Credits/ Leave

Without Pay

1 Day Officer of the Day

HRMDO

TOTAL None 2 Days

4 Monetization of Leave Credits

Processing of Request for the Monetization of Leave Credits


Welfare Division



Who may avail: All employees


1. Written request for the monetization of leave

credits duly approved by the City Administrator

465


FEES

TIME

FRAME

PERSON

RESPONSIBLE

1. Submission of request for

monetization of leave

credits

1. Receiving, evaluation,

control and preparation

of leave application None 4 hours

LTOO IV

City Treasury

Dept.

2. Affixing initial of Chief

Leave Specialist and

signature of City

Personnel Officer 1 hour

HRMO IV

HRMDO

Or

OIC

HRMDO

3. Routing of application to

the Office of the City

Administrator for

signature

1 day HRM Assistant

HRMDO

2. Claiming of leave

application

4. Releasing of

accomplished leave

application 1 day

LTOO IV

City Treasury

Dept.

TOTAL

None 2 Days

and 5

Hours

5 GSIS and PAG-IBIG Retirement Claims

Processing of Applications for GSIS and Pag-Ibig Retirement Claims


Welfare Division





1. Service Record HRMDO

2. Ombudsman Clearance Office of the Ombudsman

3. Certificate of Leave Without Pay HRMDO

4. Property Clearance City General Services Department

5. Treasurer’s Clearance City Treasury Department

466

6. Accounting Clearance City Accounting Department

7. Administrative Clearance City Legal Department

8. Veterans Bank Clearance Veterans Bank

9. DBP Clearance BDP

10. Certificate of Last Day of Actual Service Office of Assignment

11.Affidavit of no Civil/Criminal Case City Legal Department

12. Notice of Step Increment/Salary

Adjustment

HRMDO

13. Exit SALN


FEES

TIME

FRAME PERSON

RESPONSIBLE

1. Submission of

application for

retirement with


1. Receiving, verification

of claimant’s records

and affixing initials of

assigned HRMDO

personnel None 1 Hour

HRM Assistant

HRMDO

Or

HRM Assistant

HRMDO

Or

HRM Assistant

HRMDO

2. Affixing the signature

of the City Personnel

Officer

1 Hour OIC

HRMDO

2. Claiming of application

form

3. Releasing of duly

accomplished

application form

1 Day HRM Assistant

HRMDO

TOTAL None

1 Day

and 2

Hours

6 GSIS Loan Application

Processing of GSIS Loan Applications


Welfare Division

467


Type of

Transaction: G2G – Government to Government



1. Slip/Certification from the payroll clerk of the

department stating that employee’s take-

home pay is at least P 5,000.00


FEES

TIME

FRAME PERSON

RESPONSIBLE

1. Application through the

Kiosk and filling-up of

approval slip and

authority to deduct

1. Evaluation and online

submission of

approval None 1 Day

LTOO IV

City Treasury

Dept.

Or

HRM Aide IV

HRMDO

TOTAL None 1 Day

7 Terminal Leave

Processing of Application for Terminal Leave


Welfare Division





1. Service Record HRMDO

2. Ombudsman Clearance Office of the Ombudsman

3. Certificate of Leave Without Pay HRMDO

4. Property Clearance City General Services Department

468

5. Treasurer’s Clearance City Treasury Department

6. Accounting Clearance City Accounting Department

7. Administrative Clearance City Legal Department

8. Veterans Bank Clearance Veterans Bank

9. DBP Clearance BDP

10. Certificate of Last Day of Actual Service Office of Assignment

11. Affidavit of no Civil/Criminal Case City Legal Department

12. Notice of Step Increment/Salary Adjustment HRMDO

13. Exit SALN


FEES

TIME

FRAME PERSON

RESPONSIBLE

1. Submission of complete

required documents

1. Routing of submitted

documents to the

Personnel Welfare

Division

None 5 Minutes HRM Assistant

HRMDO

2. Preparation of

application for terminal

leave and affixing

initials and signature

1 Day

LTOO IV

City Treasury

Dept.

Or

HRMO IV

HRMDO

Or

OIC

HRMDO

3. Routing to the Office

of the City

Administrator for

signature

1 Day

LTOO IV

City Treasury

Dept.

2. Claiming of Application

for Terminal Leave

3. Release of Application

for Terminal Leave 1 Day

LTOO IV

City Treasury

Dept.

TOTAL

None 3 Days

and 3

Minutes

469

8 Sick Leave/Vacation Leave

Processing of Application for Sick Leave/ Vacation Leave


Welfare Division





1. Accomplished Leave Application duly

endorsed and signed by recommending

official or head of department/office

2. Medical Certificate for Sick Leave more than

5 days

3. GSD, Accounting, Treasury and Legal

Clearances for vacation leave in excess of

thirty calendar days

4. Travel Authority, GSD, Accounting, Treasury

and Legal Clearances for travel abroad


FEES

TIME

FRAME PERSON

RESPONSIBLE

1. Submission of Sick

Leave/Vacation Leave

Application with


1. Controlling of Leave

application

None ½ Day

LTOO IV

City Treasury

Dept.

HRM Aide

HRMDO

HRMO I

HRMDO

HRM Assistant

HRMDO

Admin. Aide IV

HRMDO

Admin. Aide IV

BPLO

470

2. Affixing of signature

and approval of Chief

of Leave Division (for

up to 10 days applied

leave)

½ Day HRMO IV

HRMDO

3. Affixing signature of

City Personnel Officer

(for more than 10 days

to 30 days applied

leave

½ Day OIC-HRMDO

2. Claiming of Leave

Application

3. Release of approved

leave application to

employee concerned

of designated liaison

officer

1 Day

LTOO IV

City Treasury

Dept.

HRM Aide

HRMDO

HRMO I

HRMDO

HRM Assistant

HRMDO

Admin. Aide IV

HRMDO

Admin. Aide IV

BPLO

TOTAL None 3 ½ Day

9 DBP/Veterans Bank/Pag-IBIG Loans

Processing of Application for DBP, Veterans Bank and Pag-Ibig Loans






1. Duly accomplished application forms DBP, Veterans Bank, Pag-IBIG

471

2. Certification of Leave Credits (for Veterans

Bank Loan)

3. Certified True Copy of payroll for the

preceding month (for Pag-IBIG Loan)


4. 2 valid IDs (for Pag-IBIG Loan)


FEES

TIME

FRAME PERSON

RESPONSIBLE

1. Submission of

application with

complete attachments

1. Receiving and routing

to concerned HRMDO

personnel

None 5 Minutes Officer of the Day

HRMDO

2. Evaluation, affixing

initial of concerned

HRMDO personnel

and City Personnel

Officer

½ Day

HRMO IV

HRMDO

Or

HRMO IV

HRMDO

Or

HRM Assistant

HRMDO

Or

OIC

HRMDO

2. Claiming of application

forms

3. Releasing of

application forms ½ Day

Officer of the Day

HRMDO

TOTAL None 1 Day and

5 Minutes

10 On-The-Job Training/Immersion

Entertaining applications for On-the-Job Training/Immersion

Office or Division: Human Resource Management and Development Office Training

Division



Who may avail: Students/School Coordinators


472

1. School Endorsement

2. Resume/Bio Data of students


FEES

TIME

FRAME PERSON

RESPONSIBLE

1. Submission of school

endorsement and

resume/bio data of

students

1. Receiving, evaluation,

assessment and

interview on the details

of the OJT/ Immersion

program

None 30 Minutes

HRMO IV

HRMDO

Or

Admin. Officer I

CDRRMO

2. Orientation and

deployment of students

and issuance of their

respective

endorsements to offices

of assignment

1 Day

HRMO IV

HRMDO

Or

Admin. Officer I

CDRRMO

3. Issuance of certificate of

acceptance to the

school 1 Day

HRMO IV

HRMDO

Or

Admin. Officer I

CDRRMO

TOTAL None

2 Days

and 30

Minutes

11 Certificate of Completion for On-The-Job Training/Immersion

Processing of Certificates of Completion for On-the-Job Training/Immersion


Division



Who may avail: Students/School Coordinators


1. Provisional Certificate of Completion Office of assignment


FEES

TIME

FRAME PERSON

RESPONSIBLE

473

1. Submission of

Provisional Certificate of

Completion from office

of assignment

1. Receiving and

administering exit

interview None 30

Minutes

HRMO IV

HRMDO

Or

Admin. Officer I

CDRRMO

2. Preparation, printing

and affixing initial and

signature on

Certificate of

Completion

30

minutes

HRMO IV

HRMDO

Or

OIC

HRMDO

2. Claiming of Certificate

of Completion

3. Releasing of

Certificate of

Completion

5 Minutes Admin. Officer I

CDRRMO

TOTAL None

1 Hour

and 5

Minutes

12 Authority to Attend Trainings

Processing of Applications for Authority to Attend Trainings


Division





1. Detailed Request for Authority to Attend

2. Training Invitation with Program Itinerary


FEES

TIME

FRAME PERSON

RESPONSIBLE

1. Submission of Request

for Authority to Attend

Training with complete

requirements

1. Receiving and Routing

to HR Training Head None 5 Minutes

HRM Assistant

HRMDO

474

2. Assessment/

evaluation and

preparation authority

to attend

30

Minutes

Admin. Officer I

CDRRMO

3. Affixing Initial and

Signature on Authority

to Attend Training (for

employees up to SG-

23)

½ Day

HRMO IV

HRMDO

Or

OIC

HRMDO

4. Affixing Initial and

routing to the Office of

the City Administrator

for signature (for

employees SG-24

above)

1 Day

OIC

HRMDO

City Administrator

2. Claiming of Authority to

Attend Training

5. Releasing 5 Minutes

Admin. Aide I

HRMDO

TOTAL None

1 ½

da

y

13 Other Personnel Matters

Attending to queries on other personnel matters




Who may avail: All


1. None


FEES

TIME

FRAME PERSON

RESPONSIBLE

1. Approach the

Officer of the Day

and request for a

1. Referral to the

HRMDO personnel

concerned None 5 Minutes

HRM Assistant

HRMDO

Admin. Aide I

475

discussion/

consultation

HRMDO

2. Appointments

HRMO II

HRMDO

3. Leave Administration

HRMO IV

HRMDO

4. Training

HRMO IV

HRMDO

5. Records

HRM Assistant

HRMDO

6. Payroll

HRMO IV

HRMDO

7. Pag-IBIG/ PhilHealth

HRM Assistant

HRMDO

8. GSIS/ Ombudsman

HRM Assistant

HRMDO

9. Grievance/

Complaints

HRMO II

HRMDO



How to send a feedback? Answer the Client Feedback Form and drop it at the

designated drop box in front of the office

Contact Info: (02)5288-8811 local 2239/2252/2255

Tel/Fax: (02)5310-8499

[email protected]

How feedback is processed? Every Friday, a designated HR Officer opens the drop box

and collects all feedback for recording.

Feedback requiring answers are forwarded to concerned

offices.

476

Concerned offices are required to answer within three (3)

days upon receipt of feedback.

Answers are relayed to the citizen concerned.

For inquiries and follow-up: (02)5288-8811 local

2239/2252/2255

Tel/Fax: (02)5310-8499

[email protected]

How to file a complaint? Answer the Client Feedback Form and drop it at the

designated drop box in front of the office.

Walk-in and phone-in complaints are also entertained

provided that the following information are supplied:


− Incident

− Evidence


2239/2252/2255

Tel/Fax: (02)5310-8499

[email protected]

How complaints are

processed?

Every Friday, a designated HR Officer opens the drop box

and collects all feedback for recording and evaluation.

The Grievance and Complaints Team starts the investigation

giving ample chance for both parties to air their sides.

Mediation is done whenever possible.

At the end of each proceeding, the Grievance and Complaints

Team prepares a report and submits it to the Agency Head

together with its recommendations for appropriate action.


2239/2252/2255

Tel/Fax: (02)5310-8499

[email protected]

Contact Information Contact Info: (02)5288-8811 local 2239/2252/2255

477

Tel/Fax: (02)5310-8499

[email protected]

INFORMATION TECHNOLOGY DEVELOPMENT

OFFICE

SERVICES

478

1 Verification of Lost Professional Tax Receipts Professional Tax is required to be paid annually and to check latest payment, client PTR is

required to be verified for correct computation of fees

Office or Division: ITDO



Who may avail: All


1. PRC I.D. Applicant


FEES

TIME

FRAME

PERSON

RESPONSIBLE

1. Request for verification of latest payment of professional tax receipt

1. Receive latest professional tax receipt to be verification or PRC id for PTR of the taxpayer

None

1 minute

− Senior

Administrative

Assistant II /

ITDO

2. Process Validation thru the system Provide the O.R.

number and other

details of the client

verified form the

system

None

2 minutes

− Senior

Administrative

Assistant II /

ITDO

3. Proceed to City

Treasurer’s office for

processing

None

Misc. Division


Office

479


2 Verification of Latest Payment of Professional Tax Professional Tax is required to be paid annually and to check latest payment, client PTR is





Who may avail: All


1. Latest Professional Tax Receipt or PRC I.D. Applicant


FEES

TIME

FRAME

PERSON

RESPONSIBLE

2. Request for verification of latest payment of professional tax receipt

4. Receive latest professional tax receipt to be verification or PRC id for PTR of the taxpayer

None

1 minute

− Senior

Administrative

Assistant II /

ITDO

5. Process Validation thru the system Provide the O.R.

number and other

details of the client

verified form the

system

None

2 minutes

− Senior

Administrative

Assistant II /

ITDO

6. Proceed to City

Treasurer’s office for

processing

None

Misc. Division


Office


3 Verification of Transfer Tax Receipts To be able to check if the details on the title are the same in the receipt before being processed at

the Assessor’s Office. The Transfer Tax receipt is required to be verified if there are discrepancies

especially for old receipt that could have been altered/tampered




Who may avail: All


480

1. Photocopy of Transfer Tax Receipt (1 copy) Applicant


FEES

TIME

FRAME

PERSON

RESPONSIBLE

1. Request for verification of transfer tax receipt

1. Receive transfer tax receipt for transfer tax payment verification

none 1 minute − Senior

Administrative

Assistant II /

ITDO

2.1 Process Transfer Tax Receipt Verification thru the system

2.2 If verified, verifier will mark the transfer tax receipt with verified and sign

none 2 minutes − Senior

Administrative

Assistant II /

ITDO

3. Proceed to

Assessor’s office for

processing

none − City Treasurer’s

Office

TOTAL 3 minutes

4 Verification of Lost Transfer Tax Receipts Professional Tax is required to be paid annually and to check latest payment, client PTR is





Who may avail: All


1. Tax Declaration (1x copy)

2. Transfer Certificate Title (1x copy)

3. Photocopy of Transfer Tax Receipt Applicant


FEES

TIME

FRAME

PERSON

RESPONSIBLE

1. Request for verification of transfer tax receipt

1. Receive transfer tax receipt for transfer tax payment verification

None 1 minute Sr. Administrative Asst. II and/or Administrative Asst. I

− ITDO

2. Process Transfer Tax

Receipt Verification

thru the system

None 2 minutes − Senior

Administrative

481

Assistant II /

ITDO

3. If verified, proceed to City Treasury Office to request a certified true copy of transfer tax receipt.

None − Admin

Division/City

Treasurer’s

Office, 2nd floor

office.

4. Proceed to ITDO 4.1 Check certified true copy of transfer tax receipt

4.2 Mark verified CTC of transfer tax and sign by verifier

None 1 minutes Sr. Administrative Asst. II and/or Administrative Asst. I

− ITDO

5. If no record of payment,

proceed to Assessor’s

Office for computation of

transfer tax payment

None Assessment Record Division/

− City Assessor’s

Office

6. Request for verification

of transfer tax receipt Receive transfer tax receipt for transfer tax payment verification


− ITDO


5 Correction of Tax Verification Correction of Tax Declaration processed by the City Assessment Department based on the

manual record and/or based on the applicant’s request




Who may avail: All


1. Tax Declaration w/ Assessor’s Office notes

and signed by the encoder (1x copy)

Assessor’s Office – Window 37

2. Land Title or Deed of sale (for change of

name) (1x copy)

Applicant


FEES

TIME

FRAME

PERSON

RESPONSIBLE

1. Request for correction (Name, address, tct no., unit value, market value,

1. Receive Tax Declaration w/ notes

None 1 minutes Sr. Administrative Asst. II and/or

482

adjustment market value, assessed value, total assessed value, posted by & date, appraised by & date, approved by & date memoranda, survey no., Previous average. Previous Owner)

and signature by the encoder

Administrative Asst. I

− ITDO

2.1 Process correction

2.2 Provide PIN


− ITDO

3. Proceed to Assessor’s

Office to request

updated Tax Declaration

None 1 minute Window 37

− Assessors’ Office


6 Real Property Tax Credit Application Real Property Tax Credit Application is processed through the Real Property Tax Division – City

Treasurer’s Office upon applicant’s request if there are overpayments of tax dues




Who may avail: All


1. Approved Letter Request from tax payer,

Photo copy of RPT Receipt and Tax

Declaration (1x copy)

Real Property Tax Division, CTO


FEES

TIME

FRAME

PERSON

RESPONSIBLE

1. Request of Tax Credit 1. Receive requirement None 1 minute Sr. Administrative Asst. II

− ITDO

2. Process tax credit

application if

applicable

None 10 minutes Sr. Administrative Asst. II

− ITDO

3. Prepare tax credit

memo

None Sr. Administrative Asst. II

− ITDO

483

4. Proceed to CTO 4. For signature of OIC-

RPT Division and City

Treasurer

None 1 day − RPT Division/City


TOTAL

None 11 days

and 11

minutes

7 Biometric Registration Biometric Registration is required by the Human Resource Management and Development Office

for Daily Time Record Monitoring




Who may avail: LGU Regular Employees


1. Newly employed: Appointment letter (1x copy)

Human Resource Management and

Development Office


FEES

TIME

FRAME

PERSON

RESPONSIBLE

1. Request to be registered 1. Receive requirement None 1 minute Sr. Administrative Asst. II and/or Administrative Asst. I, IT Officer I or II

− ITDO

2. Register client biometric

information (finger and

or face)

2. Process biometric

information (finger and

or face) of the

applicant

None 5 minutes Sr. Administrative Asst. II and/or Administrative Asst. I, IT Officer I or II

− ITDO


8 Daily Time Record (DTR) Correction If there are discrepancies in the DTR, the ITDO verifies the biometric system database if

contested records exist or if there are errors that occurred



Type of Transaction: G2G - Government to Government

484



1. Daily Time Record w/ initial of their office

admin (1x copy)

In client’s office/department


FEES

TIME

FRAME

PERSON

RESPONSIBLE

1. Request for correction 1. Receive requirement None 1 minute

2. Process request None 5 minutes Sr. Administrative Asst. II and/or Administrative Asst. I

− ITDO

3. Sign DTR on the area of the correction if there are any


− ITDO

4. Return signed DTR to

the applicant


− ITDO

5. Proceed to HRMDO to

request a DTR reprint if

there are correction

None −


9 Company I.D. Card Printing

Regular employees are issued a company identification card for official and legal use which is

processed at the ITDO






1. Newly employed/promoted: Appointment letter (1x copy)


Development Office

2. Reapplication: Paid Order of Payment (1x

copy)

HRMO

Payment: Window 20 to 23/City Treasury’s

Office

485


FEES

TIME

FRAME

PERSON

RESPONSIBLE

1. Request for I.D. Card 1. Receive requirement None 1 minutes Sr. Administrative Asst. II and/or Administrative Asst. I

− ITDO

2.1 Fill up and sign form

2.2 Write clients name in the Board for the picture taking

2. Provide the I.D.

Application form and

writing board for the

picture taking


− ITDO

3. Have your picture taken

while holding the piece

of board with client full

name

3. Take 1x1 picture of the

applicant


− ITDO

4. Process request None 1 day Sr. Administrative Asst. II and/or Administrative Asst. I

− ITDO


7 minutes

10 Request for Technical Support One of the services provided by the ITDO is provide technical support for software and hardware

solution for the whole LGU. Including IT related consultations, procurement and transfer of

knowledge






None None


FEES

TIME

FRAME

PERSON

RESPONSIBLE

1.1 Call ITDO: 2221 1.2 Generate ticket at

http://192.168.20.6/ticket/

1. Accept request None

1 minute

Sr. Administrative Asst. II and/or Administrative

http://192.168.20.6/ticket/

http://192.168.20.6/ticket/

486

Asst. I, IT Officer I or II

− ITDO

2. Inform the responding

personnel of the issue.

2. Assess the issue and

possible solution

None

15 minutes

Sr. Administrative Asst. II and/or Administrative Asst. I, IT Officer I or II

− ITDO

3. Inform the client of the

assessment and

possible solution

None

5 minutes

Sr. Administrative Asst. II and/or Administrative Asst. I, IT Officer I or II

− ITDO



How to send feedback Accomplish the feedback form available in the office

and drop in the designated comment and suggestion

box located at the front desk

How feedbacks are processed Weekly, the HRMDO opens the drop box and records

all feedback submitted

How to file a complaint Answer the client complaint form and drop it at the

designated drop box

How complaints are processed Weekly, the HRMDO opens the drop box and records

all complaints submitted


5336-56-90


487

INTERNAL AUDIT SERVICES

SERVICES

488

1 Detailed Verification of Cash Receipts/ Deposits Verify issued stub against the Report of Collection and Deposit of various tellers

Office or Division: Internal Audit Services



Who may avail: All


1. Accountable Form No. 51 City Treasurer’s Office – Miscellaneous Division

2. BIR Form 0016 (Cedula) City Treasurer’s Office – Miscellaneous Division

3. Report of Collections and Deposits (RCD)

prepared by accountable officers

City Treasurer’s Office – Miscellaneous Division


FEES

TIME

FRAME

PERSON

RESPONSIBLE

1. All accountable officers of the Miscellaneous Division shall prepare the RCD.

1. Get the required documents from the Miscellaneous Division.

2. Check and verify all remitted stubs / receipts if in compliance with prescribed laws, rules and regulations.

None 40 mins.

daily Three (3) Management and Audit Analyst II

One (1) Management and Audit Analyst I

− Two (2) Job

Order personnel

489

3. If in compliance with prescribed laws, rules and regulations, return the checked / verified RCD to Miscellaneous Division.

4. Prepare audit review form

and submit audit report to

concerned accountable

officer if shortages /

overages were incurred.

TOTAL None 40 mins.

daily

2 Cash Count

Count cash and checks. Verify and reconcile with official receipts, and report of collections and

deposits made.




Who may avail: All


1. Accountable Form No. 51 City Treasurer’s Office, Caloocan City Medical

Center (North and South)

2. BIR Form No. 0016 (Cedula) City Treasurer’s Office, Caloocan City Medical


3. Report of Collections and Deposits City Treasurer’s Office, Caloocan City Medical


4. Cash Reproduction Notice and Cash Count

Sheet

City Treasurer’s Office, Caloocan City Medical



FEES

TIME

FRAME

PERSON

RESPONSIBLE

1. As office mandate 1. Check and verify used stubs / receipts at the time of the cash count. Add up how much should have been received, according to the receipts/ tapes. Write results in the Cash count sheet.

None One (1)

hour (once

to twice a

month)

Three (3) Management and Audit Analyst II


− Two (2) Job

Order personnel

490

2. Account for all the receipt numbers. Examine unused receipts that the custodian of the drawer/fund has. Make sure the unused receipts are all there, in unbroken series.

3. Prepare audit review and submit audit report to concerned accountable officer, if shortages / overages were incurred.

TOTAL

None One (1)

hour (once

to twice a

month)

3 Preparation of Internal Audit Report and Audit Observation

Service Information




Who may avail: All


Depends on type of audit to be performed - Local Chief Executive (LCE)

- Concerned office / department


FEES

TIME

FRAME

PERSON

RESPONSIBLE

1. The LCE tasked IAS to

perform Audit in a specific

operation of an office or

department

1. Prepare and submit audit work program to the LCE for approval.

2. Prepare Notice of Appointment to

None 1 month or

more

(Project

dependent)

Officer-in-Charge

Two (2) Management and Audit Analyst II


491

concerned office / department

3. Conduct Actual Audit

4.Prepare the draft of audit observation with recommendation and submit to office / department concerned

5. Input comments on initial findings submitted by the office / department concerned

6. Submit final audit

report to the LCE

TOTAL

None 1 month or

more

(Project

dependent)

4 Alternate Focal Person – Caloocan City Action Team 8888 Complaint Action

Hotline

Assistance in answering the queries, concerns and complaints of citizens lodged thru Hotline

8888.



Type of Transaction: G2C, G2G

Who may avail: All


5. Complaint sheet Office of the President – 8888 Citizen’s

Complaint Hotline

6. Transmittal Letter Caloocan Complaint Action Team


FEES

TIME

FRAME

PERSON

RESPONSIBLE

1. Send letter of complaint

to Office of the President – 1. Receive complaint sheet forwarded by the

None Subject

dependent Officer-in-Charge

492

8888 Citizen’s Complaint

Hotline

Office of the President – 8888 Citizen’s Complaint Hotline as the Alternate Focal Person – Caloocan City Action Team

2. Refer complaint /

grievance to concerned

persons / offices.


− One (1) Job

Order personnel

2. Answer complaint /

grievance addressed to

them and submit it to the

Alternate Focal Person

1. Receive answer to the

complaint and send it to

the Office of the President

– 8888 Citizen’s

Complaint Hotline for

closure.

None Subject



− One (1) Job

Order personnel

TOTAL None Subject

dependent

5 Review of Project Proposal




Who may avail: All


Project Proposal Requesting office / department of the City

government

Letter Request Requesting office / department of the City

government

Other pertinent documents Requesting office / department of the City

government


FEES

TIME

FRAME

PERSON

RESPONSIBLE

1. Submit project proposal

to IAS

1. Evaluate project

proposals adopted /

contracted by various

offices/departments of the

City and assess if such

are in compliance with

prescribed rules and

regulations of the

None one (1)

hour or

more

(Project

dependent

)

Officer-in-Charge

One (1) Management and Audit Analyst II

493

Commission on Audit

(COA).

2. Follow up reviewed

project proposal

2. If project proposal

should be revised, effect

the necessary changes. If

no revision, Submit the

reviewed project proposal

together with the priced

Letter Request to City

Administrator’s Office.

None one (1)

hour or

more

(Project

dependent

)

Officer-in-Charge

One (1) Management and Audit Analyst II

TOTAL

None one (1)

hour or

more

(Project

dependent

)

6 Observer of Pre-Bid and Opening Proceedings for various City Government

Projects

Service Information




Who may avail: All


Bid documents Bids and Awards Committee


FEES

TIME

FRAME

PERSON

RESPONSIBLE

1. Schedule pre-bid and

opening proceedings

1. Participate as observer

in pre-bid and bidding

proceedings scheduled by

BAC

None Project


− Two (2)

Management and

Audit Analyst II

TOTAL None Project

dependent

7 Conduct of Consultation and Advise Office or Division: Internal Audit Services



494

Who may avail: All


None None


FEES

TIME

FRAME

PERSON

RESPONSIBLE

1. Send request to

visit/consult with IAS head 1. Process request and schedule most available time for both parties

2. Prepare requested

documents needed

None Project /

Subject

dependent

Officer-in-Charge

2. Actual visit 2. Assist persons / offices

requesting for advice and

consultation

None Project /

Subject

dependent

Officer-in-Charge

TOTAL

None Project /

Subject

dependent


How to send feedback Accomplish the Feedback Form and put it inside the Comment/Suggestion Box located at the front desk.

Thru Email: [email protected]

Thru Telephone: (02) 5310-0007

(02) 8288-8811 loc. 2261

How feedbacks are processed Feedback Form is collected by the Human Resource

Management and Development Office (HRMDO). All

complaints / feedbacks are forwarded to concerned

personnel / offices.

How to file a complaint Accomplish the Feedback Form and put it inside the Comment/Suggestion Box located at the front desk.

Thru Email: [email protected]

Thru Telephone: (02) 5310-0007

(02) 8288-8811 loc. 2261

How complaints are processed Feedback Form is collected by the Human Resource


complaints / feedbacks are forwarded to concerned

personnel / offices.

495

Contact Information Email Address: [email protected]

Telephone Numbers: (02) 5310-0007

(02) 8288-8811 loc. 2261


496

LOCAL YOUTH DEVELOPMENT OFFICE

SERVICES

497

1 Registration of Youth Organizations and Youth-Serving Organizations

The Local Youth Development Office registers and verifies youth and youth-serving organizations

in the City, subject to the revitalized Youth Organizations’ Registration Program (YORP)

guidelines

Office or Division:

Office of the City Mayor –

Local Youth Development Office




Who may avail: Youth Organizations and Youth-Serving Organizations

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

1. Youth Organization Registration Form

- Local Youth Development Office

2. Directory of Officers and Advisers

- Requisitioner

3. List of Members in Good Standing

- Requisitioner

4. Copy of Constitution and By-Laws

- Requisitioner

5. Endorsement/Certification from Appropriate Authority

a) Community-Based Organizations

b) School-Based Organizations

c) Faith-Based Organizations

d) Chapter of Multi-Level Organizations

e) Consortium Organizations

a) Barangay

b) School

c) Church

d) Head Organization of Requisitioner

e) Board Member of Organization


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

498

1. Submission of

pertinent requirements

1.Receiving and recording

2. Review and verify submitted documents

3.Issuance of Certification of Registration and For signature

None 2 minutes

5 minutes

3 minutes

Office Staff

Office Staff

Local Youth Development Officer

TOTAL 10

minutes

2 Election of Local Youth Development Council

The Local Youth Development Office facilitates the election of the Local Youth Development

Council representatives in the City.

Office or Division:









WHERE TO SECURE

1. Certificate of Registration issued by the Local Youth Development Office



FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

499

1. Submission of Certificate of Registration

1. Receiving, recording and verifying

2. Nomination, election, casting of votes and declaration of Members of the Local Youth Development Council

Submission of Report to the National Youth Commission and Department of the Interior and Local Government

None 2 minutes

1 hour

5 minutes

Office Staff

Office Staff

Local Youth

Development Officer

TOTAL 1 hour & 7 minutes

3 Formulation of the Local Youth Development Plan

The Local Youth Development Office provides technical assistance to the Local Youth

Development Council in the formulation of the Local Youth Development Plan

Office or Division:







Who may avail: Local Youth Development Council


WHERE TO SECURE

- Prescribed Format of Local Youth Development Plan


500


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submission of Draft Local Youth Development Plan

1. Review and analyze submitted draft Local Youth Development Plan

2. Endorse to Sangguniang Panlungsod

None 3 days

1 day

Office Staff


Local Youth

Development Council Chairman

3. Approval and Signature of Local Youth Development Plan

1 day

City Mayor

TOTAL 5 days

4 Youth Organization Registration Program The Local Youth Development Office provides assistance to all the registered youth organizations

and youth-serving organizations in this city.

Office or Division:









WHERE TO SECURE

1. Youth Organization Profile Form


501


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submission of

Accomplished Youth Organization Profile Form

1.Receive and record submitted form

2. Register to Online Youth Organization Registration Program

None 2 minutes

10 minutes

Office Staff

Office Staff


TOTAL 12

minutes


How to send a feedback? Accomplish the Feedback Form available in the office and drop in the designated Comment and Suggestion Box located at the Front Desk.

How feedback is processed? Every Friday, the Human Resource Management and Development Office opens the drop box and complies and records all feedback submitted.


For inquiries and follow-ups, clients may contact the following telephone number: 288-8811 local 2309

How to file a complaint? Accomplish the Complaint Form available and drop it at the designated drop box located at the Front Desk.


- Name of the person being complained

- Incident

- Evidence


502


The Human Resource Management and Development Office opens the complaint drop box on a weekly basis and evaluates each complaint.

Upon evaluation, the Human Resource Management and Development Office shall start the investigation and forward the complaint to the relevant office for their explanation.

The Human Resource Management and Development Office will create a report after the investigation and shall submit it to the Head of Agency for appropriate action.

For inquiries and follow-ups, clients may contact the following telephone number: 288-8811 local 2309.

Contact Information Trunk Line: 288-8811 Loc. 2309

Email: [email protected]

503

OFFICE FOR SENIOR CITIZENS AFFAIRS

SERVICES

504

1 OSCA Identification Card and Purchase Booklets for Medicine and Grocery The OSCA I.D is issued to legitimate Filipino senior citizens as per R.A 9994. Purchase Booklets for Medicine and Grocery is issued for their discount benefits and privileges for their basic needs and other commodities.

Office or Division: Office for Senior Citizens Affairs


Type of Transaction: G2C-Government to Citizen

Who may avail: Senior Citizen residents of Caloocan City


Principal

OSCA Application Form OSCA Office

2 pcs. latest 1x1 picture (original) Senior Citizen Applicant

Birth Certificate (photocopy) PSA, Local Civil Registrar

Baptismal (if no Birth Certificate) Parish

Marriage Contract for Female (photocopy) PSA, Local Civil Registrar

At least 1 Birth Certificate of Children (If

necessary/no record of Birth certificate)

(photocopy)

PSA, Local Civil Registrar

Billing address in Caloocan City (Electric Bill,

Water Bill, or any Statement of Account-SOA)

(photocopy)

MERALCO, MAYNILAD, Bank, Telecom, Assessors

Office, NHA etc……

Government Issued Identification Card

(photocopy)

BIR,DFA, PSA, SSS, GSIS, Pag-Ibig, UMID, Voters

I.D, Postal I.D.

Representative

Authorization letter (original) Person being represented

All required documents above of the principal Person being represented

505

Government Issued Identification Card of the

person being represented (1 original and 1

photocopy)


I.D, Postal I.D, Driver’s License, PRC


representative (1 original and 1 photocopy)


I.D, Postal I.D.

Whole body picture (3R) of senior citizen

together with the representative holding latest

newspaper. (original)



FEES

TIME

FRAME

PERSON

RESPONSIBLE

1. Duly accomplished OSCA

Application Form and submit

required documents at the

receiving for initial

assessment.



completeness.

1.2.1 Record at the log

book (receiving)

None 10

minutes.

Social Welfare

Officer IV / II /

Officer of the Day

Office for Senior

Citizens Affairs

or

Senior

Administrative

Officer

Office for Senior

Citizens Affairs

or

Administrative

Aide III

Office for Senior

Citizens Affairs

or

Administrative

Aide I

Mayor’s Office

2. Final assessment and

verification.

2. Start Processing of the

request

2.1 Verification at the Data

banking

2.2 Record at the log book

(I.D control number).

2.3 Typing

None 15

minutes.

Administrative

Aide III

Office for Senior

Citizens Affairs

or

Administrative

Aide I

Mayor’s Office

506

3. Wait to be called for the

release of OSCA I.D with

Medicine and Grocery

Booklets

3. Record at the log book

(releasing) 3.1 Issue

OSCA I.D to the client


Aide III

Office for Senior

Citizens Affairs

or

Administrative

Aide I

Mayor’s Office

TOTAL 35 inut

es

2 Replacement/ Renewal/ Loss OSCA Identification Card

This is issued to senior citizen of Caloocan who may need for replacement of broken/ worn-out/

damaged OSCA I.D. A senior citizen need to renew his/her old OSCA I.D from the previous

administration. Also, issued to misplaced/loss OSCA I.D.






Principal

Application form OSCA

Affidavit of Loss (for loss OSCA I.D) (original) City Legal Department

2 pcs. latest 1x1 picture (original) Senior Citizen Applicant

Old OSCA I.D for replacement/renewal (Original) Senior Citizen Applicant

Billing address in Caloocan City (Electric Bill,

Water Bill, or any Statement of Account-SOA)

(photocopy)

Note:

MERALCO, MAYNILAD, Bank, Telecom, Assessors

Office, NHA etc……

Representative

Authorization letter Person being represented

507





I.D, Postal I.D.

Whole body picture (3R) of senior citizen

together with the representative holding latest

newspaper.



FEES

TIME

FRAME

PERSON

RESPONSIBLE

1. Duly accomplished

Application Form and submit

required documents at the

receiving for initial

assessment.



completeness.

1.2.Record at the log book

(receiving)

Note: For lacking

documents, OSCA staff will

conduct home visitation if

neccesay.

None 5 mins. Social Welfare

Officer IV / II

Office for Senior

Citizens Affairs

or

Administrative

Aide III

Office for Senior

Citizens Affairs

or

Administrative

Aide I

Mayor’s Office

2. Verification at Data base 2. Start Processing of the

request

2.1 Verification at the Data

banking

2.3 Typing

None 5 minutes. Administrative

Aide I

Mayor’s Office

or

Officer of the Day

Office for Senior

Citizens Affairs


release of replaced/

renewed/ loss OSCA I.D.





Aide III

Office for Senior

Citizens Affairs

or

Administrative

Aide I

Mayor’s Office

508

TOTAL 15 inut

es

3 Replacement/ Loss Booklet for Medicine and Grocery






Principal

Affidavit of Loss (original) City Legal Department

OSCA I.D (original) Senior Citizen Applicant

Old Booklet for replacement (original) Senior Citizen Applicant

Representative



representative (original and 1 photocopy)


I.D, Postal I.D.


FEES

TIME

FRAME

PERSON

RESPONSIBLE

1. Submit required

documents at the releasing.



completeness.

None 5 mins. Social Welfare

Officer IV / Officer

of the Day

Office for Senior

Citizens Affairs

or

Social Welfare

Officer II

Office for Senior

Citizens Affairs

or

Administrative

Aide III

Office for Senior

Citizens Affairs

509

or

Administrative

Aide I

Mayor’s Office


release of replaced/

renewed/ loss OSCA I.D.





Aide III/ Officer of

the Day

Office for Senior

Citizens Affairs

or

Administrative

Aide I

Mayor’s Office

TOTAL 10 min

ute

s

4 Free Wheelchair, Cane or Crutches

Pursuant to R.A 9994; Rule II Art. 4 Sec 2 (a); to provide a comprehensive and integrated health

care and rehabilitation system for senior citizens with disability to foster their capacity to attained

meaningful and productive ageing.






Principal

OSCA I.D (1 original and 1 photocopy) Senior Citizens Applicant

Barangay Indigency (original or photocopy) Barangay Hall

Letter Request address to the Mayor’s Office

(Original)

Senior Citizens Applicant

3R Whole Body Picture of Senior Citizen

Applicant (original)

Senior Citizen applicant

Medical/Clinical Abstract/Certificate (original or

photocopy) or Social Case Study Report

Hospital, Clinic (for Medical/Clinical

Abstract/Certificate) or at the Office for Senior

510

Citizens Affairs / Caloocan City Social Welfare

(Social Case Study Report)

Contact Number of Representative or Senior

Citizen Applicant

Representative or Senior Citizen Applicant

Representative

Authorization letter Person being represented





I.D, Postal I.D.


FEES

TIME

FRAME

PERSON

RESPONSIBLE

1. Submit required

documents at the receiving

for initial assessment.



completeness.

1.2 advised client for home

visitation

None 5 minutes. Social Welfare

Officer IV / II /

Officer of the Day

Office for Senior

Citizens Affairs

or

Administrative

Aide III

Office for Senior

Citizens Affairs

2. Home Visitation. 2. Conduct home visitation

for assessment and final

approval

2.2 Schedule of release

upon approval

None 4 working

days upon

submissio

n of

required

documents

.

Social Welfare

Officer IV / II /

Officer of the Day

Office for Senior

Citizens Affairs

or

Administrative

Aide I

Mayor’s Office

3. Release of requested

assistive device.

2.3. Client will sign the

acknowledgement receipt

and invoice with attached

required documents

3.1 Record at the data

base of request for free

assistive devices.


Officer IV / II /

Officer of the Day

Office for Senior

Citizens Affairs

or

Administrative

Aide III

511

Office for Senior

Citizens Affairs

TOTAL 4 days and

15 minutes

5 Application for Initial Interview on Social Pension Program (National

Program)

A National Program for indigent senior citizens on the provision of monthly stipend amounting to

Php. 500.00 to augment their daily subsistence and other medical needs.




Who may avail: Indigent senior citizens who are frail, sickly or with disability, no

pension from the government (GSIS, SSS, PVAO and other private

institution, no permanent source of income and no regular support

from the family or other relatives for his/her basic needs


Principal

OSCA I.D (original and 1 photocopy) Senior Citizens Applicant

Barangay Indigency (Original) Barangay Hall

Latest 1x1 picture (original) Senior Citizen Applicant

Representative



FEES

TIME

FRAME

PERSON

RESPONSIBLE

1. Submit required

documents on scheduled

date of interview at the

Barangay/venue



completeness.

1.2 conduct initial

assessment/ interview

using DSWD intake form.

None 20

minutes.

Social Welfare


of the Day

Office for Senior

Citizens Affairs

Or

Social Welfare

Officer II

Office for Senior

Citizens Affairs

512

2. Information Dissemination

to the program for

endorsement at Department

of Social Welfare-National

Capital Region (DSWD-NCR)

2.1 Advice client that

his/her application is for

endorsement within 1 year

depends on the required

slot given by the DSWD-

NCR



of the Day

Office for Senior

Citizens Affairs

Or

Social Welfare

Officer II

Office for Senior

Citizens Affairs

2. For validation/ approval of

Department of Social

Welfare-National Capital

Region (DSWD-NCR)

2. Advice client to wait the

validation of DSWD-NCR

for 1 year upon

endorsement.

None 5 minutes

Social Welfare


of the Day

Office for Senior

Citizens Affairs

Or

Social Welfare

Officer II

Office for Senior

Citizens Affairs

TOTAL 35 inut

es

6 Verification and Encoding for claiming of Birthday Package at Caloocan City

Social Welfare Department

Pursuant to the Resolution No. CM-OGM 14-003 A resolution granting special benefits in the form

of birthday packages. OSCA will allocate funds while the CCSWD in charge for the distribution of

spaghetti packages.






Principal

OSCA I.D (Original) Senior Citizen birthday celebrant

Purchase Booklet (Original) Senior Citizen birthday celebrant

513

Representative

OSCA I.D (Original) Person being represented

Purchase Booklet (Original) Person being represented


FEES

TIME

FRAME

PERSON

RESPONSIBLE

1. Submit required

documents at the receiving.


documents for verification

and encoding at Senior

Citizens data base.

None 1-3

minutes

Officer of the Day

Office for Senior

Citizens Affairs

or

Administrative

Aide I

Mayor’s Office

2. Wait to be called upon

verification and encoding

2. Tagged/marked

Purchase Booklet for

Grocery as verified and

encoded.

2.1 Advice to claim the

birthday/ spaghetti package

at Caloocan City Social

Welfare Office or at the

assigned Daycare Teacher

of their Barangay.

None 1-2

minutes

Officer of the Day

Office for Senior

Citizens Affairs

or

Administrative

Aide I

Mayor’s Office

TOTAL 5 minutes

7 Request of Certification for Burial Assistance/ Membership/ Cancellation

Issued request certificate for burial claims at the Caloocan City Social Welfare Department, and

membership for whatever legal intent purposes. Also issued certificate for cancellation due to

transfer of residence.




Who may avail: Senior Citizen included at the roster/database of Senior

Citizens of Caloocan City


514

Principal

Duly accomplished request slip Senior Citizen applicant

OSCA I.D (photocopy) Senior Citizen applicant

Death Certificate (for burial claims) Civil Registry Department, PSA

Representative

OSCA I.D (Original) Person being represented





I.D, Postal I.D.


FEES

TIME

FRAME

PERSON

RESPONSIBLE

1. Submit required



documents for verification

at Senior Citizens data

base.

None 3 minutes Officer of the Day

Office for Senior

Citizens Affairs

or

Administrative

Aide I

Mayor’s Office

2. Wait to be called upon

verification and encoding

2. Processing of the

request certificate.


Office for Senior

Citizens Affairs

3. Releasing of the request 3. Record at the log book

(releasing)


Aide III

Office for Senior

Citizens Affairs

or

Officer of the Day

Office for Senior

Citizens Affairs

TOTAL 10 min

ute

s

515

8 Centenarian Cash Gift Award

To honor and recognized the contribution of senior citizens who reached 100 years old. The Local

Chief executive granted amounting of Php. 10,000 cash gift and plaque of recognition during the

Caloocan Foundation Day.




Who may avail: Senior Citizen included at the roster/database of Senior

Citizens of Caloocan City


Principal

3R size whole body picture (original) Senior Citizen Applicant

Birth Certificate (photocopy) PSA, Local Civil Registrar

Baptismal (if no Birth Certificate) Parish

Marriage Contract for Female (photocopy) PSA, Local Civil Registrar

At least 3 Birth Certificate of Children (If

necessary/no record of Birth certificate)

(photocopy)

PSA, Local Civil Registrar

OSCA I.D OSCA

Representative





I.D, Postal I.D.


FEES

TIME

FRAME

PERSON

RESPONSIBLE

1. Submit required



documents assessment

and verification at Senior

Citizens data base.


Office for Senior

Citizens Affairs

or

Administrative

Aide I

Mayor’s Office

516

2. Home visitation 2. Conduct home visitation

and video coverage.

None 1 day Officer of the Day

Office for Senior

Citizens Affairs

3. Release of grant 3. Advice client on the

scheduled date of the

release of centenarian cash

incentives (local level).


Aide III

Office for Senior

Citizens Affairs

or

Officer of the Day

Office for Senior

Citizens Affairs

4. Endorsement (National

level)

3. Endorse list of

centenarians at the DSWD

3.1 Advice client to wait for

the validation and release

of grants from the DSWD



of the Day

Office for Senior

Citizens Affairs

Or

Social Welfare

Officer II

Office for Senior

Citizens Affairs

Or

Administrative

Aide III

Office for Senior

Citizens Affairs

TOTAL 1 day and

15 minutes


How to send a feedback Accomplished the feedback form and drop it in the designated

comment and suggestion box located at the front desk or

send queries through any of the following form of

correspondence:

517


How feedback is processed The HRMDO is the assigned office to collect the feedback

forms from the box per offices.

Collected feedback are forwarded to each offices. Feedback

requiring answer will be endorse to Social Worker to be

answer within three (3) days upon receipt of the feedback.

The sent email will be address by the Social Worker.

For inquiries and follow up, client may contact telephone

number 8288-8811 local 2258 and 5310-5864

How to file a complaint Complaints can be filed via telephone calls and electronic

mail. Kindly provide the following information to properly

answer the complaints

- Name of the staff being complained

- Incident

- Evidence


How complaints are processed Feedback requiring answer will be endorse to Social Worker

to be answer within three (3) days upon receipt of the

feedback.

The sent email will be address by the Social Worker.

For inquiries and follow up, client may contact telephone

number 8288-8811 local 2258 and 5310-5864

Contact Information Telephone number 8288-8811 local 2258

and 5310-5864

518

OFFICE OF THE CITY ADMINISTRATOR

SERVICES

519

1 Community Concerns, Complaints and Legal Assistance The Office of the City Administrator receives various concerns, requests and/or complaints from

different sectors. Legal assistance are given to walk-in clients in need and to other department

heads/staff.

Office or Division: City Administrator’s Office – Administrative Division/Market Division


Type of Transaction: G2C – Government to Citizen G2B – Government to Business Entity G2G – Government to Government

Who may avail: All


Request/Complaint letter with contact details. - Constituents


FEES

TIME FRAME

PERSON RESPONSIBLE

1. Submission of request/complaint letter with contact details.


2. Review, analyze and draft correspondences.

None 10 minutes

Administrative

Assistant

Administrative Officer

CGADH II

520

City Administra

tor

2 Subdivision Development Permit Community Mortgage Program (CMP

Project) Donation of Open Spaces and Road Lots to the City

The City Administrator is the Chairman of the City of Caloocan Committee on Subdivision,

Housing and Memorial Park. The requirements for the development permit, technical parameters

and inspections are done before permit is issued.

Under the law, the subdivision developer should donate to the city the open spaces and road lots

in the subdivision.

Office or Division: City Administrator’s Office – Administrative Division




Who may avail: Subdivision owners and developers, Homeowner Association


- Subdivision Plan - Requisitioner

- Tax Declaration - Requisitioner

- Land Title - Requisitioner

- Sangguniang Panlungsod Accreditation - Sanggunian Panlungsod


FEES

TIME FRAME

PERSON RESPONSIBLE

1. Submission of application for permit.

1. Receiving and recording

None 45 days Administrative

Assistant

2. Schedule for inspection & committee report

(depending on the

completion of

requirements)


CGADH II

521

3. Approval and signature of subdivision plan and development permit

City Administra

tor

4. Referral to Sangguniang Panlungsod

CGADH II

3 Reservations

- BULWAGANG KATIPUNAN

- BUENA PARK

- CALOOCAN CITY SPORTS COMPLEX

- CALOOCAN NATURES PARK

The City of Caloocan owns and manages facilities for rent to the public that can be used for

recreational activities, parties, meetings, symposia, and other events.




Who may avail: All


Letter request with contact details - Requisitioner


FEES

TIME FRAME

PERSON RESPONSIBLE

1. Submission of letter request.

1.Receiving, recording and scheduling

As required by law

10 minutes

Administrative

Assistant

2. Issuance of order of payment with 12% VAT

Supervisin

g Administrative Officer

3. Approval and signature

City Administra

tor

522

4 C-Cube AND People’s Park Leasing

The City of Caloocan owns and manages for rent to business entities that can be used for their

business operations.




Who may avail: Lessee


1.Order of payment City Administrator’s Office – Administrative Division

2.Cash/Cheque payment Lessee


FEES

TIME FRAME

PERSON RESPONSIBLE

1.Secure order of payment 1. Preparation of order of payment

As stipulated

in the contract

5 minutes


2.Payment to City Treasurer’s Office

2. Recording of Official Receipt per tenant

CGADH II

3. Submission of Official Receipt to Administrative Division

5 Anti-Rabies Vaccine

The City gives assistance to victims of animal bites through the provision of free vaccination in the

City Health Centers. The victims are given letter of endorsement to the City Health Department

before they can avail of the same.



523

Type of Transaction: G2C – Government to Citizen G2G – Government to Government

Who may avail: Animal Bite Patients


1.Certificate of Barangay Indigency Barangay

2.Request letter controlled and received by the Secretary to the Mayor’s Office

Office of the Secretary to the Mayor

3. Proof of residency Barangay


FEES

TIME FRAME

PERSON RESPONSIBLE

1.Submission of pertinent requirements

1. Check the authenticity of the letter request

None

2 minutes


2. Endorse to the designated Barangay Health Center

City Administra

tor

6 Certification/ Authentication of Various Documents

A. Solemnizing Officer

The Certification is issued to individuals applying for license to solemnize marriage, and states

that their religious organization is of good repute and holds religious rites under the

jurisdiction of the City.




Who may avail: Solemnizing Officer


1. Certification from the Civil Registry Department

Civil Registry Department

524


FEES

TIME FRAME

PERSON RESPONSIBLE

1.Submission of Certification from Civil Registry Department with appurtenant documents


None

10 minutes

Administra

tive Assistant

2.Preparation of Certificate

3. For Signature

CGADH II

City Administra

tor

B. Certificate of residency for foreign country support

Certifications are issued to affirm the validity of information that the beneficiary of support from an

Overseas Filipino Worker is a resident of the city.





Who may avail: Foreign Residents Applicants


Barangay Certificate of Residency Barangay


FEES

TIME FRAME

PERSON RESPONSIBLE

1.Submission of barangay certificate


None

10 minutes

Administra

tive Assistant

2.Approval and issuance of certificate

CGADH II

City Administra

tor

525

C. Certified true copy of various documents

Certifications are issued to affirm the validity of information.




Who may avail: All


1.Request letter for documents to be authenticated

- Requisitioner


FEES

TIME FRAME

PERSON RESPONSIBLE

1.Submission of request letter


None

10 minutes

Administrative

Assistant

2.Issuance of authenticated document

Supervising Administrative

Officer

7 Financial Assistance

The agency gives financial assistance to indigent constituents who has medical conditions.




Who may avail: Constituents


1.Letter request - Requisitioner

526

2.Clinical Abstract (if needed) - Hospital concern


FEES

TIME FRAME

PERSON RESPONSIBLE

1. Submission of request letter


None

3-5 minutes

Administra

tive Assistant

2.Approval and signature

City Administra

tor

8 Promotional Activities/ Motorcade/ Flyers/ Booth Set-up

Permit is given to persons, business and government entities who wish to conduct promotional

activities within the jurisdiction of the City.



Type of Transaction: G2B – Government to Business Entity G2G – Government to Government

Who may avail: Entrepreneur/Proprietor


1.Motorcade

a. Letter request

b. Route Map

- Requisitioner

2.Flyers

a. Letter request

b. Sample flyer

- Requisitioner

3.Booth Set-up

a. Letter request

b. Booth Layout

- Requisitioner


FEES

TIME FRAME

PERSON RESPONSIBLE

527

1. Submission of pertinent requirements.


As required

by the law

10 minutes

Administrative

Assistant

2. Approval and issuance of permit

Supervising


City Administra

tor

9 Various Request

A. Mayor’s issuances/ Bids and Awards Committee (BAC) resolutions

Mayor’s issuances for signature of the City Administrator, under the authority given by the City

Mayor.

BAC Resolutions for signature of the City Administrator as the Chairman of the BAC.





Who may avail: Suppliers/Contractors and Businessmen


Bid and Awards Committee Resolutions Bid and Awards Committee Office


FEES

TIME FRAME

PERSON RESPONSIBLE

1. Bid and Awards Committee Resolution from Bid and Awards Committee Office


None

3 minutes

Administrative

Assistant

2. For signature CGADH II City Administrator

528

B. Locational clearance

By the authority of the Mayor, the City Administrator signs, for approval, the permit for locational

clearance.




Who may avail: Proprietors


Application for Locational Clearance Office of Land Use and Zoning Administrator


FEES

TIME FRAME

PERSON RESPONSIBLE

1.Locational Permit from Office of Land Use and Zoning Administrator Office


As required by law

5 minutes

Administrative

Assistant

2. For signature

CGADH II

City Administra

tor

C. Overtime/travel allowance/permit to teach

By the authority of the City Mayor, the City Administrator approves the grant of overtime pay and

travel allowance of all employees of city hall.

Permit to Teach is given to employees who are authorized to render part-time teaching in various

schools, provided that the class schedule will not be in conflict with regular working hours.



529


Who may avail: Government employees


1.Letter request - Requisitioner


FEES

TIME FRAME

PERSON RESPONSIBLE

1.Submission of letter request


None

10 minutes

Administrative Assistant


City Administrator

D. Travel authority

Travel authority is given to employees who are authorize to travel abroad.




Who may avail: Government employees


1.Request letter - Requisitioner

2.Clearances - General Services Department

- City Treasurer Department

- City Accounting Department

- City Legal Department


FEES

TIME FRAME

PERSON RESPONSIBLE

1.Submission of request letter and pertinent clearances


None

10 minutes



City Administrator

530

E. Checks

By the authority of the City Mayor, the City Administrator is one of the signatories in all the checks

covering financial transactions of the city.




Who may avail: All


1.Check with approved voucher City Treasurer Department


FEES

TIME FRAME

PERSON RESPONSIBLE

1.Submission of Check with approved voucher


None

10 minutes


2. For signature

City Administrator

F. Purchase request of various offices

By the authority of the City Mayor, the City Administrator approves purchase requests from

different departments.




531

Who may avail: All departments and offices


Purchase request form signed by the requisitioner.

Respective Offices/Departments


FEES

TIME FRAME

PERSON RESPONSIBLE

1.Submission of purchase request


None

10 minutes

Administrative

Assistant

2. For approval and signature

City Administra

tor

G. Payroll and vouchers

By the authority of the City Mayor, the City Administrator is the final signatory of all payroll forms

and vouchers.




Who may avail: All department and offices


1.Payroll, vouchers, LR/PR with signature of all offices concern

Respective Offices/Departments


FEES

TIME FRAME

PERSON RESPONSIBLE

1.Submission of pertinent documents


None

10 minutes

Administrative

Assistant Administrative Officer

2. Final signature

City Administra

tor

532

H. Terminal leave

The City Administrator approves the terminal leave of retirees.




Who may avail: All retirees and resignee employees


1.Voucher with the following attachments;

A. Approved leave form

B. Clearances:

- General Services Department

- City Treasurer Department

- City Accounting Department

- City Legal Department

- Service Record (Original)

- Assets and Liabilities

- Notice of Salary Adjustment

- Leave Card

- Veterans Bank

- Development Bank of the Philippines

-Human Resource Management and Development Office

- General Services Department - City Treasurer Department - City Accounting Department - City Legal Department - Human Resource Management and

Development Office

- Human Resource Management and Development Office

- Human Resource Management and

Development Office - Human Resource Management and

Development Office - Veterans Bank - Development Bank of the Philippines


FEES

TIME FRAME

PERSON RESPONSIBLE

1. Submission of voucher, approved leave form and clearances.


None

10 minutes

Administrative


533

2. Signature

City Administra

tor

I. Monetization

The City Administrator approves the application for monetization of leave credits of all employees

of the City.






1.Monetization letter request

2.Application for leave

3.Clinical abstract

- Requisitioner

- Human Resource Management and Development Office

- Hospital concern

CLIENT STEPS AGENCY ACTIONS REQUIR

ED FEES

TIME FRAME

PERSON RESPONSIBLE



None

10 minutes

Administrative


2. Signature

City Administra

tor

J. Gasoline consumption

The City Administrator approves the grant of fleet cards for gasoline consumption to different

offices.


534



Who may avail: All Department and Offices including National Government Agencies


1.Controlled trip tickets

2.Gasoline receipt

3.Voucher

-Respective Office/Department

-Gasoline Station

-Respective Office/Department


FEES

TIME FRAME

PERSON RESPONSIBLE



None

10 minutes

Administrative


2. Review and analyze all the attached required documents.


Supervising


City Administra

tor


How to send a feedback? Accomplish the Feedback Form available in the office and drop in the designated Comment and Suggestion Box located at the Front Desk.

How feedback is processed? Every Friday, the Human Resource Management and Development Office opens the drop box and complies and records all feedback submitted.


535

For inquiries and follow-ups, clients may contact the following telephone number: 336-5697.

How to file a complaint? Accomplish the Complaint Form available and drop it at the designated drop box located at the Front Desk.


- Name of the person being complained

- Incident

- Evidence



The Human Resource Management and Development Office opens the complaint drop box on a weekly basis and evaluates each complaint.

Upon evaluation, the Human Resource Management and Development Office shall start the investigation and forward the complaint to the relevant office for their explanation.

The Human Resource Management and Development Office will create a report after the investigation and shall submit it to the Head of Agency for appropriate action.


Contact Information Trunk Line: 8288-8811 Loc. 2237/2225/2219/2236

Email: [email protected] [email protected]

536

OFFICE OF THE CITY VICE MAYOR

SERVICES

537

1 Inclusion for Agenda

Letters of complaints/ grievances received from constituents to be included on scheduled Agenda

under unassigned business.

Office or Division: Office of the City Vice Mayor




Who may avail: All


Original and photo copy of Letter From Citizen


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Signed in our Visitors Log Book

1. Give the Visitors Log Book to the client

None 2 minutes only

Officer of the Day, Office of the City Vice Mayor

2. Submit the Original Letter and photo copy of the Letter

2. Received the Letter and photocopy of the Letter

None 3 minutes only

Administrative Assistant V, Office of the City Vice Mayor

3. Received the photocopy of the Letter with stamp mark

3. Return the photo copy to the client with stamp mark and date of follow up.

None 3 minutes only


TOTAL: 8 minutes only

2 Inclusion for Agenda

Proposed Resolutions and Ordinances received from Barangay to be included on scheduled

Agenda under unassigned business.





538

Who may avail: All


Original and 18 photo copy of Proposed Resolutions and Ordinances

From Barangay


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Signed in our Visitors Log Book.

1. Give the Visitors Log Book to the client

None 2 minutes only

Officer of the Day, Office of the City Vice Mayor

2. Submit the Original Proposed Resolutions and Ordinances and the 18 photo copy and

2. Received the Proposed Resolutions and Ordinances and the 18 photocopy

None 5 minutes only


3. Received 1 photocopy of Proposed Resolutions and Ordinances with stamp mark.

3. Return the photo copy to the client with stamp mark and date of follow up.

None 3 minutes only



3 Processing of Travel Authority for Councilors and Staff

To ensure compliance with the directives of the President, issuance of Travel Authority is strictly

observe.





Who may avail: All Councilors and Legislative Staff and Employees


1. Letter of Request from requesting party and Invitation Letter/ Memorandum if applicable

The requesting party.

2. Application for Leave Sangguniang Panlungsod

539

3. Clearance from Sangguniang Panlungsod


4. Property Clearance General Services Department

5. Certification from Legal Officer Legal Office Department

6. Accounting Clearance Office of the City Accountant

7. Certification from City Treasurer Office of the City Treasurer


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submit Original and photocopy of Letter Request with complete requirements

1. Received the Letter request and all the requirements.

None 3 minutes only


2. Received the photo copy of the letter request with stamp mark.

2. Return the photo copy of Letter request with stamp mark and the date of released.

None 3 minutes only




How to send a feedback Accomplish the Feedback Form available in the office and drop in the designated Comment and Suggestion Box located at the Front Desk.


Every Friday, the Human Resource Management and Development Office open the drop box and compiles and records all feedback submitted.

Feedback requiring answers are forwarded to relevant offices and they are required to answer within three (3) days of the receipt of the feedback.

540


For inquiries and follow-ups, client may contact the following telephone number: 8288-1188 local 2290

How to file a complaint Answer the client Complaint Form and drop it at the designated drop box in front of the City Public Relations and Information Office.



- Incident

- Evidence


How complaints are processed The Complaints Officer opens the complaints drop box on a weekly basis and evaluates each complaint.

Upon evaluation, the Complaints Officer will create a report after the investigation and forward the complaint to the relevant office for their explanation.

The Complaints Officer will create a report after the investigation and shall submit it to the Head of the Agency for appropriate action.

The Complaints Officer will give the feedbacks to the client.


Contact Information Office of the City Vice Mayor Telephone No. 8288-1188 local 2290, 5319-5237 email address: [email protected]

541

PARKS DEVELOPMENT AND ADMINISTRATION

OFFICE

SERVICES

542

1 Request for Use of people’s Park, Glorietta Park and Amphitheater

Request for the use of various government facilities.

Office or Division: Parks Administration Services


Type of Transaction: Government to Citizen

Who may avail: All Residents of Caloocan


Letter of Request Client


FEES

TIME

FRAME

PERSON

RESPONSIBLE

1. Submit letter of request

addressed to Office of

the City Administrator

1. Received duplicate

copy of the letter of

request

2 mins Administrative

Staff

2. Check if the venue is

available on the date

requested

P 100.00 5 days Administrative

Staff

2. Inquire if the request

was approved

3. Inform the clients of the

venue’s availability

TOTAL

P 100.00 5 days

and 2

minutes

2 Request for Vegetable Seed Distribution, Urban Gardening, Livestock and

Aquaculture Demonstration Request for various livelihood services provided by the Parks Administration Services.

Office or Division: Parks Administration Services



Who may avail: All Residents of Caloocan


Letter of Request Client


FEES

TIME

FRAME

PERSON

RESPONSIBLE

1. Make a letter of request

address to City

Administrator Office

1. Copy furnish forwarded

to the Parks

Administration/

Agricultural

None 2 mins Administrative

Staff

543

2. Provides vegetables

seeds to recipient.

None 2 mins Administrative

Staff

3. Assign date for

distribution or

demonstration

None 5 days

TOTAL

None 5 days

and 4

Minutes


How to send feedback The suggestion box w/ accomplishment feedback form

available in the office

How feedbacks are processed The HR office will collect the feedback form

How to file a complaint They may write their formal complaint address to the

City Mayor's Office

How complaints are processed The Mayor's Office will be the one who will handle the

complaint

Contact Information 82888811 local 2216

544

PERSON WITH DISABILITY OFFICE

SERVICES

545

1 Application for Person With Disability (PWD) Identification Card Qualified PWDs may secure their ID to claim the benefits and privileges stated by existing laws,

rules and procedures

Office or Division: Persons with Disability Affairs Office



Who may avail: PWD residents


For New / Renewal Application

1. Barangay Indigency / Barangay Certificate Barangay residence of the applicant

2. Medical Certificate of Disability (Medical

Assessment)

Attending doctor or medical professionals of the

applicant

3. One (1) piece latest 1x1 photo Provided by the applicant

4. One (1) piece latest 2x2 photo Provided by the applicant


FEES

TIME

FRAME

PERSON

RESPONSIBLE

1. Secure and fill out

Philippine Registry Form for

PWD and submit

accomplished form with the

required documents to the

Receiving Personnel /

Officer of the Day

1.1 Receive / Check

accomplished form for

completeness and record

the application in the

logbook

1.2 Refer to PDAO Head /

Focal Person for

assessment and interview

None 2 minutes − Officer of the Day

2. Queue for interview 2. Assess the application

form with the required

documents and interview

the applicant

None 5 minutes Focal Person

Project Evaluation

Officer II

− PDAO

3. Proceed to issuance

section

3. For approved

application, prepare and

process the release of

PWD ID

None 5 minutes Day care Worker II

Officer of the Day

− PDAO


546

2 Person With Disability (PWD) Wheelchair Request Ensure the efficient and potent delivery of social service necessary to enhance the health,

physical fitness, economic and social well-being of PWDs

Office or Division: Persons with Disability Affairs Office



Who may avail: PWD residents


Provide three (3) copies each of the following documents:

Letter Request addressed to the City Mayor Provided by the applicant

PWD ID or any government issued ID Provided by the applicant

Barangay Indigency Barangay residence of the applicant

Whole body picture Provided by the applicant

Social case numbers Provided by the applicant

Medical abstract Provided by the applicant

Authorization letter (in absence of the solicitor) Provided by the applicant

Contact numbers Provided by the applicant


FEES

TIME

FRAME

PERSON

RESPONSIBLE

1. Submit Letter Request

with the required

documents to the Office of

the Secretary to the Mayor

1. Receive Letter Request

endorsed by the Office of

the Secretary to the

Mayor

None 1 minute Officer of the Day

1.2 Evaluate request as to

availability of wheelchairs

None 1 minute Day care Worker II

− PDAO

1.3 Update / Contact

applicant with regard to

their request

None 1 minute Project Evaluation

Officer II

− PDAO

2. Proceed to PDAO 2. Release of requested

wheelchair

None 1 minute -Focal Person

-Project Evaluation

Officer II

-Officer of the Day

− PDAO



547

How to send feedback Accomplish the Feedback Form and put it inside the

Comment/Suggestion Box located at the front desk.

Thru Email : [email protected]

Thru Telephone : (02) 8288-8811 loc. 2269

How feedbacks are processed Feedback Form is collected by the Human Resource


complaints / feedbacks are then forwarded to

concerned personnel / offices.

How to file a complaint Accomplish the Feedback Form and put it inside the

Comment/Suggestion Box located at the front desk.

Thru Email : [email protected]

Thru Telephone : (02) 8288-8811 loc. 2269

How complaints are processed Feedback Form is collected by the Human Resource


complaints / feedbacks are then forwarded to

concerned personnel / offices.

Contact Information Email Address : [email protected]

Telephone Number : (02) 8288-8811 loc. 2269


548

PUBLIC EMPLOYMENT SERVICES OFFICE

SERVICES

549

1 Local Employment Referrals Issuance of Local Employment Referrals for partner employers

Office or Division: Public Employment Service Office (PESO)



Who may avail: Residents who are of legal age


1. Updated Bio-data/ Resume Client

2. 1x1 ID picture (1 pc) Client

3. Government Issued Identification Card BIR, Post Office, DFA, PSA, SSS, GSIS, Pag-IBIG, LGU, Barangay

4. School Credentials (Diploma, Form 138,

Certificate of Graduation, National Certificate,

etc.)

Originating school of client


FEES

TIME

FRAME

PERSON

RESPONSIBLE

1. Sign in the Daily

Transaction Logbook

1. Give Daily Transaction

Logbook to client

None 3 minutes Admin Aide II Admin Aide I Officer of the Day

− (PESO)

2. Submit complete

requirements

2. Receive the required documents and check for completeness 2.1 Issue a National Skills

Registration System Form

(NSRS) to client when all

requirements were given


− (PESO)

3. Fill-out the NSRS Form

and submit upon

completion

3. Receive the NSRS Form from client


− (PESO)

3.1 Encode NSRS Form

in PESO Employment

Information System

(PEIS) the refer to Labor

and Employment Officer/s


− (PESO)

550

4. Undergo interview,

career guidance, job

matching and labor market

information

4. Conduct interview,


matching and labor

market information

None 30 minutes Supervising Labor and Employment Officer Senior Labor and Employment Officer Labor and Employment Officer III Labor and Employment Officer II (PESO)

TOTAL None 1 hour

2 Accreditation as Partner Company/ Employer Accreditation with the Public Employment Service Office as Partner Company/ Employer



Type of Transaction: G2B – Government to Barangay

Who may avail: Legal business who wants to partner with PESO for their manpower

requirements


1. Letter Request for accreditation addressed to

PESO Manager

Client

2. Company Profile Client

3. List of Job Vacancies Client

4. Business Permit (original and photocopy) LGU where business is located and registered

5. Department of Trade and Industry (DTI)

and/or Security and Exchange Commission

Registration (original and photocopy)

DTI, SEC

6. Bureau of Internal Revenue (BIR) 2303 Form

(original and photocopy)

BIR

7. Department of Labor and Employment

(DOLE) Registration

DOLE

Added requirements for Overseas Manpower

Agencies

8. Philippine Overseas Employment

Administration (POEA) Registration (original

and photocopy)

POEA

9. Notarized Job Order/s (original and

photocopy)

Client

551


FEES

TIME

FRAME

PERSON

RESPONSIBLE


Transaction Logbook


Logbook to client


− (PESO)

2. Submit complete

requirements

2. Receive the complete

documents and endorse

to Labor and Employment

Officer/s


− (PESO)

3. Interview of client 3. Conduct interview of

client

None 30 minutes Supervising Labor and Employment Officer Senior Labor and Employment Officer Labor and Employment Officer III Labor and Employment Officer II

− (PESO)

3. Assessment of client 3. Conduct background

investigation and

assessment on the

legitimacy of client and

advise the same if

qualified for accreditation

None 3 days Supervising Labor and Employment Officer Senior Labor and Employment Officer Labor and Employment Officer III Labor and Employment Officer II

− (PESO)

4. Receive Accreditation as

Partner Company/

Employer

4. Issue Certificate of

Accreditation as Partner

Company/ Employer to

client


− (PESO)

TOTAL

None 3 days

and 41

minutes

552

3 In-House Interviews for Local Employment Scheduling and conduct of In-House Interviews

Office or Division: Public Employment Service Office



Who may avail: Accredited Companies/ Employers


1. Letter Request to conduct in-house

interviews addressed to PESO Manager

Client

2. Certificate of Accreditation PESO


FEES

TIME

FRAME

PERSON

RESPONSIBLE


Transaction Logbook


Logbook to client


− (PESO)

2. Submit all requirements 2. Receive complete

documents and endorse

to Labor and Employment

Officer/s


− (PESO)

3. Receive schedule of in-

house interviews

3. Advice the client on the

schedule of in-house

interviews of client


− (PESO)

3.1. Facilitate the conduct

of in-house interviews

through various

communications to

stakeholders


553

− (PESO)

4. Return on scheduled

date to conduct in-house

interviews

4. Assist client in the

conduct of in-house

interviews

None Admin Aide II Admin Aide I Officer of the Day

− (PESO)

TOTAL

None 3 days

and 26

minutes

4 Special Program for Employment of Students Special Program for Employment of Students (SPES) is an scheduled annual program that

intends to overcome youth unemployment as it aims to provide poor but deserving high school,

vocational or college students the opportunity to be employed and compensated during summer

breaks




Who may avail: Resident high school, vocational, college students and/or out-of-school

youths, 15 years old and above


1. Duly accomplished SPES Form PESO

2. 2 pcs ID picture (1 1x1 and 1 2x2) Client

3. 1 pc long brown envelope

4. Photocopy of Birth Certificate PSA

5. Photocopy of latest Income Tax Return (ITR)

of parents or Certification issued by BIR that

parents are exempted from payment of tax or

Certificate of Indigency from Barangay

BIR, Barangay where client resides

6. Photocopy of proof of average passing grade

(class card or form 138) from previous semester

(For Students)

Originating school of client

7. Original Certification as Out-of-School Youth DSWD, CSWD, Barangay where client resides


FEES

TIME

FRAME

PERSON

RESPONSIBLE


Transaction Logbook


Logbook to client


− (PESO)

2. Submit complete

requirements

2. Receive complete

requirements and issue a


554

Schedule of Interview Slip

and advise client when is

the schedule to return for

interview

− (PESO)

3. Return on the scheduled

date and undergo interview

3. Conduct interview and

assessment and advise

client on the schedule of

release of names of

successful SPES

beneficiary

None 1 hour Supervising Labor and Employment Officer Senior Labor and Employment Officer Labor and Employment Officer III Labor and Employment Officer II

− (PESO)

4.1 Selection of qualified SPES beneficiaries by the Department of Labor and Employment from all SPES applicants 4.2 Successful

beneficiaries are advised

to report for processing of

documents and schedule

of orientation


− (PESO)

5. If chosen, client

beneficiary returns to office

for document processing

5. Process document and

advise client beneficiary

on the schedule of

orientation and schedule

of work


− (PESO)

6. Client beneficiary attends

the scheduled SPES

orientation

6. Conducts SPES

orientation for the

beneficiaries

None 3 hours Supervising Labor and Employment Officer Senior Labor and Employment Officer Labor and Employment Officer III Labor and Employment Officer II

555

− (PESO)

7. Client beneficiary reports

for work

7. Monitors the daily

attendance of client

beneficiary

None 20 days Admin Aide II Admin Aide I Officer of the Day

− (PESO)

8. At the end 20 days, client

beneficiary submits a daily

time record (DTR)

8. Receives from client

beneficiary the DTR


− (PESO)

8.1 Process payroll of client beneficiaries 8.2 Advise client

beneficiary on the

schedule of payout

None 21 days

(from

submissio

n of DTR

from all

client

beneficiari

es

Admin Aide II Admin Aide I Officer of the Day

− (PESO)

9. Attend pay-out and claim

salary

9. Facilitate pay-out for

client beneficiary

None 4 hours Admin Aide II Admin Aide I Officer of the Day

− (PESO)

TOTAL

None 62 days, 8

hours and

8 minutes

5 JOBSTART Caloocan




Who may avail: Resident applicant, 18-24 years old, at least high school graduate, not in

education, employment or training


1. Updated Bio-data/ Resume Client



4. School Credentials (Diploma, Form 138,

Certificate of Graduation, National Certificate,

etc.)

Originating school of Client

556


FEES

TIME

FRAME

PERSON

RESPONSIBLE


Transaction Logbook


Logbook to client


− (PESO)

2. Submit complete

requirements






− (PESO)


and submit upon

completion



− (PESO)


in PESO Employment

Information System

(PEIS) then refer to Labor

and Employment Officer/s


− (PESO)

4. Client attends Job start

orientation

4. Labor and Employment

Officer/s conduct

orientation on the Job

start Caloocan Program


− (PESO)

5. Client undergoes

interview, career guidance,

job matching and labor

market information

5. Conduct interview,


matching and labor

market information

None 30 minutes Supervising Labor and Employment Officer Senior Labor and Employment Officer Labor and Employment Officer III

557

Labor and Employment Officer II

− (PESO)

6. Client signs participation

agreement


Officer/s prepares

participation agreement

for signature and advised


Life Skills Training (LST)


− (PESO)

7. Client returns on

scheduled date and attend

the Life Skills Training



beneficiary


− (PESO)


beneficiary attends the Job

start LST Recognition and

participates in the mini job

fair

8. Facilitates the conduct

of Job start LST

recognition and mini job

fair

None 8 hours Supervising Labor and Employment Officer Senior Labor and Employment Officer Labor and Employment Officer III Labor and Employment Officer II

− (PESO)

9. Client beneficiary, upon

instruction from partner

employer, may attend

technical training

9.1 Monitors the daily

attendance and progress

of client beneficiary


558

− (PESO)

TOTAL

None 190 days,

9 hours

and 6

minutes

6 Tulong Panghanapbuhay sa ating Displaced Workers (TUPAD)/ Clean-up

and Livelihood Assistance Program (CLAP) TUPAD AND CLAP Programs are community-based package of assistance that provides

emergency employment for displaced workers, underemployed, and unemployed poor, for a

minimum period of five days, depending on the nature of work to be performed




Who may avail: All Resident applicant


1. Duly accomplished TUPAD / CLAP Form PESO



4. Certification of Residence Barangay where client is residing


FEES

TIME

FRAME

PERSON

RESPONSIBLE


Transaction Logbook


Logbook to client


− (PESO)

2. Submit complete

requirements



completeness


− (PESO)

3. Client undergoes

interview and assessment


assessment and advise


release of names of

successful TUPAD/ CLAP

beneficiary

None 1 hour Supervising Labor and Employment Officer Senior Labor and Employment Officer Labor and Employment Officer III

559

Labor and Employment Officer II

− (PESO)

4. Selection of qualified TUPAD/ CLAP beneficiaries from all applicants 4.2 Successful

beneficiaries are advised

to report on scheduled

date for contract signing

and orientation


− (PESO)

4. If chosen, client

beneficiary report for

contract signing and

orientation


Officer/s conduct

orientation

None 1 hour Supervising Labor and Employment Officer Senior Labor and Employment Officer Labor and Employment Officer III Labor and Employment Officer II

− (PESO)

5. Client beneficiary signs

contract


Officer/s prepares

contract and facilitates

signing by client

beneficiary and advised

the same of the schedule

of work


− (PESO)

6. Client beneficiary reports

for work



beneficiary


560

− (PESO)


beneficiary submits a daily

time record (DTR) and

Accomplishment Report

(AR)

7. Receives from client

beneficiary the DTR and

(AR)


− (PESO)

8 Process payroll of client beneficiaries 8.1 Advise client

beneficiary on the

schedule of payout

None 21 days

(from

submissio

n of DTR

and AR

from all

client

beneficiari

es

Admin Aide II Admin Aide I Officer of the Day

− (PESO)

9. Attend pay-out and claim

salary

9. Facilitate pay-out for

client beneficiary

None 4 hours Admin Aide II Admin Aide I Officer of the Day

− (PESO)

TOTAL

None 31 days, 6

hours and

21 minutes

*TUPAD and CLAP is a covered under Sangguniang Panlungsod Resolution No. 2404 S2015 and program

implementation guidelines OCA-ILEEP

7 Request for the Conduct of Career Coaching/ Labor Education Scheduling and conduct of Career Coaching/ Labor Education for graduating high school/ college

students to equip them with basic knowledge on labor standards and labor market information




Who may avail: Public or Private Schools within the jurisdiction of the City


1. Letter Request to conduct Career Coaching/

Labor Education addressed to the City Mayor

Client


FEES

TIME

FRAME

PERSON

RESPONSIBLE

1. Submit Letter Request to

Office of the City Mayor

None 7 days

− (Mayor’s Office)

561

2. Upon endorsement

from the Mayor’s Office,

the Letter Request will be

scheduled for

implementation and

advise the client for

availability of schedule

None 20 minutes -Supervising Labor and Employment Officer -Senior Labor and Employment Officer -Labor and Employment Officer III -Labor and Employment Officer II

− (PESO)


Officer/s will conduct the

scheduled Career

Coaching/ Labor

Education

None 4 hours -Supervising Labor and Employment Officer -Senior Labor and Employment Officer -Labor and Employment Officer III -Labor and Employment Officer II

− (PESO)

TOTAL

None 7 days 4

hours and

20 minutes

8 Request for Livelihood Assistance/ Grants Scheduling and conduct of Livelihood Assistance/ Grants (Subject to availability of funds)




Who may avail: All residents


1. Letter Request for Livelihood Assistance/

Grants addressed to the City Mayor

Client


FEES

TIME

FRAME

PERSON

RESPONSIBLE



None 7 days


562

2. Upon endorsement from the Mayor’s Office, the Letter Request will be upon and scheduled for implementation. Client beneficiary will be

advised on the schedule

of interview and awarding

of assitance/ grants

None 20 minutes -Supervising Labor and Employment Officer -Senior Labor and Employment Officer -Labor and Employment Officer III -Labor and Employment Officer II

− (PESO)


Officer/s will conduct the

scheduled Awarding of

Livelihood Assistance/

Grants

None 4 hours -Supervising Labor and Employment Officer -Senior Labor and Employment Officer -Labor and Employment Officer III -Labor and Employment Officer II

− (PESO)

TOTAL

None 7 days 4

hours and

20 minutes

9 Labor Counseling Services Counseling on labor laws, which include labor standards and relations; labor case assistance and

dispute resolution








FEES

TIME

FRAME

PERSON

RESPONSIBLE


Transaction Logbook


Logbook to client

None 3 minutes -Admin Aide II -Admin Aide I

563

-Officer of the Day

− (PESO)

2. Client interview and

counselling


Officer/s conducts

interview, case

assessment and

counselling

None 1 hour -Supervising Labor and Employment Officer -Senior Labor and Employment Officer -Labor and Employment Officer III -Labor and Employment Officer II

− (PESO)

TOTAL None 1 hour and

3 minutes

10 OFW Help Desk The establishment of OFW Help Desks is mandated by the Migrant Workers’ Act (RA 8042 as

amended by RA 10022), and is institutionalized with a Memorandum of Agreement on Convergence

Program for OFWs forged by DOLE, TESDA, POEA and OWWA with the local government.

These help desks are established at the local level to attend to the problems and concerns of the

OFWs and their families, and to provide information on all aspect of overseas employment.






1. Government Issued Identification Card or

Philippine Passport

BIR, Post Office, DFA, PSA, SSS, GSIS, Pag-IBIG, LGU, Barangay


FEES

TIME

FRAME

PERSON

RESPONSIBLE


Transaction Logbook


Logbook to client

None 3 minutes Admin Aide II Admin Aide I

Officer of the Day

− (PESO)

2. Client interview and

counselling


Officer/s conducts

interview, case

assessment and

None 1 hour Supervising Labor and Employment

Officer

564

counselling and advocacy

for OFW reintegration

Senior Labor and Employment

Officer Labor and

Employment Officer III Labor and

Employment Officer II

− (PESO)


3 minutes

11 In-Center Manpower Skills Training Scheduling and conduct of Livelihood Assistance/ Grants (Subject to availability of funds)

Office or Division: Public Employment Service Office (PESO) – Caloocan City Manpower

Training Center



Who may avail: All residents, at least high school graduate



2. Photocopy of High school card (Form 138) Originating school of Client

3. Photocopy of Barangay Certificate Barangay where the client resides

4. Photocopy of Cedula Treasury

5. 2x2 ID pictures (2pcs) Client

6. Photocopy of Birth Certificate PSA

7. Photocopy of Marriage (for married female) PSA

8. Long folder Client


FEES

TIME

FRAME

PERSON

RESPONSIBLE


Transaction Logbook


Logbook to client

None 3 minutes -Admin Aide II --Admin Aide I Officer of the Day

− (PESO)

2. Submit complete

requirements



None 3 minutes -Admin Aide II -Admin Aide I -Officer of the Day

− (PESO)

565




and submit upon

completion


None 4 minutes -Admin Aide II -Admin Aide I -Officer of the Day

− (PESO)


in PESO Employment

Information System

(PEIS) the refer to

Manpower Development

Officer/s

None 15 minutes -Admin Aide II -Admin Aide I -Officer of the Day (PESO)

4. Undergo interview and

Briefing


briefing

None 30 minutes -Supervising Manpower Development Officer -Senior Manpower Development Officer -Manpower Development Officer II -Manpower Development Officer I (PESO)

5. Receive Enrollment Slip 5. Issue Enrollment Slip to

client and advise the

same of the schedule of

classes

None 5 minutes Admin Aide II Admin Aide I Officer of the Day (PESO)

TOTAL None 1 hour

12 Request for Off-Site Technical Training Scheduling and conduct of Off-Site Short Course Technical Training


Training Center (CCMTC)





1. Letter Request for the conduct of Off-Site

Technical Training addressed to the City Mayor

Client

566


FEES

TIME

FRAME

PERSON

RESPONSIBLE



None 7 days




Off-Site Technical

Training

None 20 minutes -Supervising Manpower Development Officer -Senior Manpower Development Officer -Manpower Development Officer II -Manpower Development Officer I

− (PESO)

3. Manpower

Development Officer/s will

conduct the scheduled

Off-Site Technical

Training

None 4 hours -Supervising Manpower Development Officer -Senior Manpower Development Officer -Manpower Development Officer II -Manpower Development Officer I

− (PESO)

TOTAL

None 7 days 4

hours and

20 minutes

13 Request for the Conduct of Livelihood Demonstration Scheduling and conduct of Livelihood Demonstration






567

1. Letter Request for the conduct of Livelihood

Training addressed to the City Mayor

Client


FEES

TIME

FRAME

PERSON

RESPONSIBLE



None 7 days




of Livelihood

Demonstration


− (PESO)

3. Manpower



Livelihood Demonstration


− (PESO)

TOTAL

None 7 days 4

hours and

20 minutes

14 Request for the Conduct of Serbisyong Malapitan Scheduling and conduct of Serbisyong Malapitan


Training Center (CCMTC)



568



1. Letter Request for the conduct of Serbisyong

Malapitan addressed to the City Mayor

Client


FEES

TIME

FRAME

PERSON

RESPONSIBLE



None 7 days




of Serbisyong Malapitan


− (PESO)

3. Manpower



Serbisyong Malapitan


− (PESO)

TOTAL

None 7 days 4

hours and

20 minutes


How to send feedback

569




Contact Information Email:[email protected] FB Page: @PESO.CaloocanCity

PUBLIC INFORMATION DIVISION

SERVICES

570

1 Provision of Copy of Video Footages/ Layouts The City Public Affairs and Information Office is providing copy of video footages/lay-outs for

reference and documentation files of the other offices.

Office or Division: City Public Affairs and Information Division


Type of Transaction: G2C, G2G, G2B

Who may avail: Private sectors, Government agencies, Non-government organizations,

Students and the academe.


1. Any valid identification card (BIR, Post Office,

DFA, SSS, GSIS, Pag-IBIG, ARTA ID,

Company ID or Student ID)

2. Accomplished request form Receiving Counter


FEES

TIME

FRAME

PERSON

RESPONSIBLE

1. Client asks for a request

form from the assigned

personnel at the

receiving counter.

Give the request form to

the client.

None 1 minute Front Liners

− City Public Affairs

and Information

Office

2. Client accomplishes and

submits the request from 2.1. Asks for an

identification card from

None,

However

2 minutes Front Liners

571

indicating needed video

footages/lay-out to the

assigned personnel at

the receiving counter for

endorsement to the

Admin. Officer for

validation of request.

the client to confirm their

identity.

2.2. Get the request form

from the client and ask

client for the data medium

(USB flash drive), then

endorse request to the

Admin Officer to validate

the request.

USB flash

drives/data

storage

device

needed to

be

provided

by the

requesting

party.

City Public Affairs

and Information

Office

− Admin. Staff City

Public Affairs and

Information Office

3. Client informs the

Admin. Officer on the

details of the needed

video footage/lay-out.

3. Admin. Officer will

endorse the request to

the Video Editor/Lay-out

Artist.

None 2 minutes -Video Editor

City Public Affairs

and Information

Office

-Lay-out Artists

City Public Affairs

and Information

Office

-Admin. Staff

City Public Affairs

and Information

Office

-Admin. Officer II

(P.R.O. I)

City Public Affairs

and Information

Office

Or

-Admin. Officer V

(P.R.O. III)


and Information

Office

4. For releasing of video footage/lay-out:

Client waits for the

release of video

footages copy or lay-out

concepts thru USB flash

drive.

4. Transfer the of video

footages copy or lay-out

concepts requested by

the client on the USB

flash drive which they

provided.

None 4 hours,

depending

on the size

of the

video

footages/l

ay-out

-Cameraman

City Public Affairs

and Information

Office

-Video Editor

572

design to

be

downloade

d/copied.

City Public Affairs

and Information

Office

-Lay-out Artists

City Public Affairs

and Information

Office

-Admin. Staff

City Public Affairs

and Information

Office

-Admin. Officer II

(P.R.O. I)

-City Public Affairs

and Information

Office

Or

-Admin. Officer V

(P.R.O. III)


and Information

Office

TOTAL

5 minutes

(4 hours

for video,

depending

on the size

of the file)

2 Provision of Employee’s Identification Card (as per Anti-Red Tape Act) The City Public Affairs and Information Office is providing ARTA I.D. to the employees of the city

government of Caloocan in accordance to Anti-Red Tape Act.




Who may avail: Caloocan City Hall Employees





573



FEES

TIME

FRAME

PERSON

RESPONSIBLE

1. Client asks for ARTA I.D.

application form from the


the receiving counter.

1. Give the ARTA I.D.

application form to the

client.

None

1 minute

Front Liners


and Information

Office


submits application form

indicating the information

to assigned personnel at

the receiving counter.

2. Verify the information

indicated on the

application form by the

assigned personnel

None

2 minutes

Front Liners

City Public Affairs

and Information

Office

− Admin. Staff City

Public Affairs and

Information Office

3. Client takes photo

captured by the

assigned photographer.

3. The assigned

photographer will

capture the photo of

the client.

None

2 minutes

Photographer


and Information

Office

4. Client will be informed by

the assigned personnel

for the releasing of the

ARTA ID.

4. Informs the client when

will be the releasing of

his/her ARTA ID.

5. None 2 minutes Admin. Staff


and Information

Office

5. Submission of the ARTA

ID application form to the

HRMO for the validation

of information.

5. Submits the ARTA ID

application form to the

HRMO.

6. None 2 minutes Front Liners


and Information

Office

6. Lay-out of the ARTA ID.

Submission of ARTA ID

to the HRMO for

signature.

6.1 Assigned lay-out artist prepare the ID.

6.2 Admin. Officer submit the ARTA ID to the HRMO.

1. None 5 minutes

to 1 hour

depending

on the

volume of

ARTA IDs

to lay-out.

Lay-out Artists


and Information

Office


submits the ARTA ID

release form to HRMO.

7. Give the release form

to the client and inform

him/her to submit it to

the HRMO.

8. None 3 minutes Admin. Staff


and Information

Office

574

8. Lamination of the ARTA

ID.

8. Ask the ARTA ID

signed by HRMO and

laminate the ID.

9. None 3 minutes Front Liners


and Information

Office


3 Provision of Digital Photography The City Public Affairs and Information Office is providing ARTA I.D. to the employees of the city

government of Caloocan in accordance to Anti-Red Tape Act.




Who may avail: Caloocan City Hall Employees





Client


3. Request Letter (optional) Client’s Office


FEES

TIME

FRAME

PERSON

RESPONSIBLE

1. Submission of request or

fill-out request form.

1. Ask for the completed

request or fill-out

request form.

None 1 minute -Front Liners

City Public Affairs

and Information

Office

2. Interview /validation of

request/recording of

request to logbook.

2. Validate and record the

request in the logbook.

None 2 minutes -Front Liners

City Public Affairs

and Information

Office

-Admin. Staff


and Information

Office

3. Endorsement of letter

request to OIC approval.

3. Admin. Officer

endorses the letter of

request to the OIC.

None Maximum

of 1 day -Admin. Staff

City Public Affairs

and Information

Office

-Admin. Officer II

(P.R.O. I)

575

City Public Affairs

and Information

Office

Or

-Admin. Officer V

(P.R.O. III)


and Information

Office

4. Copying/releasing/issua

nce of the requested

material.

4. Ask client the data

medium (CD/DVD/USB

flash drive or photo

paper) for storage of

the material. Copy the

requested material to

the data storage

provided.

None,

however

data

medium

(CD/DVD/

USB flash

drive or

photo

paper) to

be

provided

by the

requesting

party

20

minutes,

depending

on the size

of the

photos/lay-

out design

to be

downloade

d/copied.

-Office

Photographers

City Public Affairs

and Information

Office

-Admin. Staff


and Information

Office

TOTAL

None 1 day

maximum

(depending

on the

request)

4 Provision of Research Materials, Pamphlets, Community Paper and

Database Information The City Public Affairs and Information Office is providing research materials, pamphlets,

community paper and database information for reference, documentation files of the other offices

and information dissemination




Who may avail: Private sectors, Government agencies, Non-government organizations,

Students and the academe


576




Client


3. Request Letter (optional) Client’s Office


FEES

TIME

FRAME

PERSON

RESPONSIBLE

1. Client asks for a request

form from the assigned

personnel at the

receiving counter.

1. Give the request form

to the client.

None 1 minute -Front Liners

City Public Affairs

and Information

Office


submits the request from

indicating needed

information to the


the receiving counter for

endorsement to the

Admin. Officer for

validation of request.

2.1 Asks for an identification card from the client to confirm their identity.

2.2 Get the request form from the client and endorse to the Admin. Officer.

2.3 The Admin. Officer. will validate the request.

None 2 minutes -Front Liners

City Public Affairs

and Information

Office

-Admin. Staff


and Information

Office

3. Client informs the

assigned Admin. Officer


requested documents for

its review, evaluation

and release further

referral of request to the

other offices/department.

3. Admin. Officer will

confirm the specific

details of the requested

documents and release

further referral of

request to the other

offices or department if

needed.

None 2 minutes -Admin. Staff

City Public Affairs

and Information

Office

-Admin. Officer II

(P.R.O. I)

City Public Affairs

and Information

Office

Or

-Admin. Officer V

(P.R.O. III)


and Information

Office

4.1. For releasing of available documents:

- Client provides data medium (CD/DVD/USB flash drive) for a

4.1. Ask client for the data medium (CD/DVD/USB flash drive).

None 5 – 10

minutes or

more

depending

on the

-Office

Photographers

City Public Affairs

and Information

Office

577

digital/electronic copy or issuance of information and materials, pamphlet, community paper and database thru the assigned Admin. Officer.

4.2. For obtaining documents available in other offices/department:

- Client proceeds to other offices/departments referred by Admin. Officer in the acquisition of needed information/documents.

4.3. For conducting an interview: -Client interviews the assigned Admin. Officer/Public Relations Officer for additional information regarding research.

4.1.1. Transfer the electronic copy to the data medium provided by the client.

4.2. Give the endorsement form to the client for referral to other offices/ departments.

5. Admin. Officer/ Public

Relation Officer will

provide additional

information.

volume of

data/

informatio

n needed;

30 minutes

– 1 hour

for the

interviews.

-Admin. Staff


and Information

Office

TOTAL

None 1 day

maximum

(depending

on the

request)



and drop in designated Comment and Suggestion Box

located at the Front Desk.

May also send an email thru our Gmail account or

private message our official Facebook page.

Contact information:

336-5598 or 288-8811 local 2230

578

Facebook page: Caloocan City Public Affairs and

Information Office

[email protected]

How feedbacks are processed Every Friday, Human Resource and Management

Office Committee for feedback and complaints will go

around in every offices/departments to accumulate all

the feedback submitted.

Feedback requiring response are immediately

forwarded back to City Public Affairs and Information

Office, for review of the OFFICER OF THE DAY.

The response of the office is then relayed to the

citizens/offices.

How to file a complaint Send a formal written complaint to our email addressed

to the Mayor’s Office.

How complaints are processed The email received by the City Public Affairs and

Information Office is then forwarded to the Mayor’s

Office for review.

The Mayor’s Office will forward the letter to the Human

Resource and Management Office for further validation

of the complaint and give immediate actions.

Contact Information Contact numbers:

336-5598 or 288-8811 local 2230

Facebook page: Caloocan City Public Affairs and

Information Office

[email protected]

579

SANGGUNIANG PANLUNGSOD

SERVICES

580

1 Evaluation of Documents for inclusion in the preparation of the agenda in

the Sangguniang Panlungsod’s Sessions/Meetings.

Submission of proposed legislative measures by the City Councilors, Barangays Ordinances and letters/petitions from the citizen of Caloocan City for Agenda.

Office or Division: Administrative and Legislative Sections



G2G Government to Government

G2C Government to Citizens

Who may avail: All Government Agencies and All Barangays of Caloocan City and its constituents


1. Proposed Legislative Measures City Councilors

2. Barangay Budgets City Budget Department – Barangay Budgets

3. Letters Petitions/Other Matters Constituents of Caloocan City and All Government Agencies


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submission of Proposed Resolutions, Proposed Ordinances, Barangay Ordinances and Budgets, Letters and other Petition/Matters for inclusion in the Agenda by FRIDAY at TWO O’CLOCK in the afternoon of same day.

1.1 Receive Documents/ copies of proposed legislations (resolutions/ ordinances)/ budgets/ petitions for evaluation.

1.2 Refer submitted documents to the Administrative Division and Secretary to the

None

None

5 mins.

5 mins.

Administrative Assistant III

Office of the Sangguniang Panlungsod – Secretariat

Services

581

Sangguniang Panlungsod.

2 Review/ evaluate submitted Documents.

None 1 day Secretary of the Sangguniang Panlungsod II


Services

3 Submit reviewed documents to the Majority Floor Leader for inclusion in the preparation of the agenda for the Sangguniang

Panlungsod’s sessions/meetings

None 1 day Supervising Administrative Officer


Services

4 Submit the prepared agenda to the Office of the Vice Mayor for approval.

None 5 mins. Supervising Administrative Officer


Services

5.1Upon approval of the Vice Mayor, submit agenda to the Secretary to the Sangguniang Panlungsod for attestation.

5. 2Prepare and reproduce documents included in the agenda.

None 5 to 10 mins.


Local Legislative Staff Officer


Services

582

2. Submits all legislative measures adopted and/or enacted by the city council to the Office of the City Mayor

1 Upon approval of all legislative measures by the City Council, the same will be endorse to the Office of the City Mayor for approval if it is an Ordinance and for guidance and information if it is a Resolution.

None 5 mins. Supervising Administrative Officer

Local Legislative Staff Officer


Services

3. Submit a letter of review to the City Budget Department

1 Upon approval of the barangay budgets of the 188 barangays, a letter of review shall be endorse to the City Budget Department

None 5 mins Local Legislative Staff Officer


Services

2 Research Assistance/Provision of Photocopies of Documents

Submit a request letter or accomplish the request form.

Office or Division: Records Section



G2G-Government to Government

G2C-Government to Citizens



583

Accomplish a Request Form Office of the Sangguniang Panlungsod – Secretariat Services


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

Request for a copy/ies for reference of Proposed and Approved Resolutions, Proposed and Approved Ordinances, Minutes and Journals, and Barangay Budgets.

1.1 Receive Request Letter or accomplished Request Form from the client.

1.2 Refer submitted documents to the Administrative Division and Secretary to the Sangguniang Panlungsod for approval.

None 5 mins Administrative Assistant III


Services

2.1 Review request.

2.2Interview clients regarding the request.

None 5 mins Secretary to the Sangguniang Panlungsod II



Services

3 Upon approval of the Secretary to the Sangguniang Panlungsod, provide photocopies of requested documents to client.

None 5 to 10 mins.


Record Officer II


Services

584

3 Request for Certified True Copies of Documents

Submit a request letter or accomplish the request form.

Office or Division: Records Section



G2G-Government to Government

G2C-Government to Citizens



Accomplish a Request Form Office of the Sangguniang Panlungsod – Secretariat Services


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

Request for a Certified True Copy/ies of Proposed and Approved Resolutions, Proposed and Approved Ordinances, Minutes and Journals, and Barangay Budgets.

1.1 Receive Request Letter or accomplished Request Form from the client.

1.2 Refer submitted documents to the Administrative Division and Secretary to the Sangguniang Panlungsod for approval.

None 5 mins. Administrative Assistant III


Services

2.1 Review request.

None 5 mins. Secretary to the Sangguniang Panlungsod II


585

2.2Interview clients regarding the request.

Office of the Sangguniang Panlungsod – Secretariat Services

3.1 Upon approval of the Secretary to the Sangguniang Panlungsod, issue Order of Payment for the Certified True Copy of document requested.

3.2 Advice client

to pay the required amount of fees to the cashier, City Treasurer’s Office

None

For the first page P30.00

For succeeding pages P10.00

5 mins. Record Officer II

Office of the Sangguniang Panlungsod – Secretariat Services

4.1 Receive proof of payment (Official Receipt).

4.2 Prepare

documents for signature of the Secretary to the Sangguniang Panlungsod.

None 5 mins Record Officer II


Services

5 Approve and affix signature of the Secretary to the

None 5 mins. Record Officer II


Services

586

Sangguniang Panlungsod on the document to be certified.

6 Release Certified True Copy of requested documents to the client.

None 5 to 10 mins.


Record Officer II


Services

587

SPORTS DEVELOPMENT AND RECREATION

SERVICES

SERVICES

588

1 Request for Sports Materials, Trophies Athletes Fund and Others The Sports and Recreation Service is providing request of Citizens of Caloocan regarding Sports

Materials, Trophies, Athletes Fund ETC.

Office or Division: Sports and Recreation Office





1. Letter of Request address to the Mayor’s

Office


FEES

TIME

FRAME

PERSON

RESPONSIBLE

1. Make a letter of request

address to the Mayor’s

Office

1. Receive and verify

letter of request

1.2 Release letter of

request to the Mayor’s

Office


Staff

− Sports Office



How to send feedback The suggestion box w/ accomplish feedback form

available in the office

How feedbacks are processed The HR office will collect the feedback form

How to file a complaint They may write their formal complaint address to the

City Mayor's Office

How complaints are processed The Mayor’s Office will be the one who will handle the

complaint

Contact Information 82888811 local 2241

589

UNIVERSITY OF CALOOCAN CITY

SERVICES

590

1 Enrollment of New Students

Office or Division: Registrar’s Office



Who may avail: Freshmen Passers


Passer’s Slip

High School Card, Diploma, Good Moral,

Medical Certificates, Birth Certificates from

PSA, Parent/Student Voter’s ID, 2x2 ID photo

(4pcs), Long Brown Envelope

Guidance Counselor’s Office


FEES

TIME

FRAME

PERSON

RESPONSIBLE

1. Submit required

documents for assessment

and verification

1. Guidance Counsellor’s

Office receive all required


completeness None 10 minutes

Instructor III

UCC

Guidance Service

Specialist II

UCC

2. Secure Adviser’s form 2. Interview with

Head/Coordinator of the

college Department and

Issue adviser’s form None 10 minutes

CGADH II

Professor I

Associate

Professor IV

Associate

Professor II

UCC

3. Secure Order of payment

at the University

Accounting Office

3. Issue Order of

Payment Misc. Fee

PhP 70.00

Lab.

PhP

100.00

1 minute

Administrative

Officer I

UCC

4. Pay the required fees at

the Treasurer’s office, at

the Caloocan City Hall

4. Cashier receive

payment

Amount to

be paid

will be

based on

the

computed

3 minutes

Revenue

Collection Clerk II

CTO

591

order of

payment

5. Issuance of Registration

form

5. MIS staff issue

Registration Form

None 5 minutes

Computer

Programmer III

UCC

6. Submission of

Registration form at the

Registrar’s Office

6. Receive and validate

Registration form for

“ENROLLED” stamping

None 3 minutes

Admin Aide III

UCC

TOTAL PhP

170.00 32 minutes

2 Enrollment for Graduate School New Students




Who may avail:


Application form, 4 pcs 2x2 ID picture, Original

TOR, At least 2 years work experience, 2 letters

of recommendation, Permit to study/ Certificate

of Employment, Birth Certificate PSA/Marriage

certificate if Married, X-Ray and Medical

Certificate, Proof of Residency (Voter’s ID or

Voter’s Certificate), 1 long brown envelope.

Graduate School Office


FEES

TIME

FRAME

PERSON

RESPONSIBLE

1. Submit initial

requirements for


1. Graduate School staff

receive the initial

requirement from the

applicant

None 10 minutes

Registrar III

UCC

2. Entrance Examination 2. Graduate School staff

will get the photocopy of

receipt for entrance fee

PhP

100.00 3 hours

Officer of the day

UCC

592

before taking entrance

examination

3. Interview with the Dean

of the Graduate School 3. The Dean will interview

the applicant to assess

the tuition fee to be paid

and if the applicant is

qualified for Graduate

School.

None 10 minutes

Registrar III

UCC

4. Secure Adviser’s Form 4. The Graduate School

Department will issue the

adviser’s form None 3 minutes

Registrar III

UCC

5. Secure Order of

Payment at the University

Accounting Office

5. Issue Order of

Payment

Misc. Fee:

Medical/

Dental

Fee – 200

Library

Fee 300,

Social

Activity

Fee

250

Tuition

Fees:

Masteral

Caloocan

City

Resident

250 per

unit

Non-

resident

350 per

unit

Doctoral:

Caloocan

City

Resident

350 per

3 minutes

Administrative

Officer I

UCC

593

unit Non-

resident

Non-

Resident

550 per

unit

6. Pay the required fees at

the Treasurer’s Office,

Caloocan City Hall

Cashier receive payment Amount to

be paid

will be

based on

the

computed

order of

payment

3 minutes

Revenue

Collection Clerk II

CTO

7. Issuance of Registration

Form MIS staff issue

Registration Form None 5 minutes

Computer

Programmer III

UCC


34 minutes

3 Enrollment for Old Students




Who may avail: Old Students


Student Old Registration’s form

Summary of Grades

Midterm and Final Permit

Registrar’s Office (if lost)

College Head/ Coordinator

Accounting Office


FEES

TIME

FRAME

PERSON

RESPONSIBLE

1. Submission of

requirements, interviews

and issuance of Adviser’s

slip

1. Adviser’s slip will be

issued to student by the

head/coordinator of the

college dept. None 5 minutes

CGADH II

Professor I

Associate

Professor IV

Associate

Professor II

UCC

594

2. Secure Order of

Payment from the

University Accounting office

2. Issue Order of payment

to student

Misc. Fee

Php 70.00

Lab.

PhP

100.00

3 minutess

Administrative

Officer I

UCC

TOTAL PhP

170.00 8 minutes

4 Enrollment for Graduate School Old Students




Who may avail: Old Students


Student Old Registration Form, 2x2 ID picture

for Academics, Student Old Registration Form,

2x2 ID Picture and manuscript Chapter 1-3 for

Thesis and Dissertation Only.

Registrar’s Office (if lost)

College Head/ Coordinator

Accounting Office


FEES

TIME

FRAME

PERSON

RESPONSIBLE

1. Submission of

requirements, interviews

and issuance of Adviser’s

slip

1. Adviser’s slip will be

issued to student by the

Graduate School Staff

with the sign of the Dean.

None 5 minutes

Registrar III

UCC

2. Secure Order of

Payment from the

University Accounting office

2. Issue Order of payment

to student

Misc. Fee:

Medical/

Dental

Fee – 200

Library

Fee 300,

Social

Activity

Fee

250

Tuition

Fees:

Masteral

Caloocan

3 minutes

Administrative

Officer I

UCC

595

City

Resident

250 per

unit

Non-

resident

350 per

unit

Doctoral:

Caloocan

City

Resident

350 per

unit Non-

resident

Non-

Resident

550 per

unit

3. Secure Order of

Payment at the University

Accounting Office

Amount to

be paid

will be

based on

the

computed

order of

payment

3 minutes

Revenue

Collection Clerk II

CTO

TOTAL PhP

170.00 8 minutes

596

LIST OF DEPARTMENTS AND OFFICES Office Address Contact Information

City Engineering Department

7th Floor Caloocan City Hall, between 8th and 9th Street, 8th Avenue, East City Grace Park,

Caloocan City

8288 - 8811 loc. 2227

5336 - 5610

Email:

[email protected]

City Environmental Management Department


Caloocan City

8288 - 8811 loc. 2275

Email:

caloocancoopdev

@yahoo.com

City Waterworks System Services

Public Safety and Traffic Management Department


Caloocan City

P. Galauran St., 7th Ave. West., Cal. City

8288-88-11 Loc. 2303

310 – 4742

Email:

[email protected]

[email protected]

Business Permits and Licensing Office

1st Floor Caloocan City Hall, between 8th and 9th Street, 8th Avenue, East City Grace Park,

Caloocan City

8288 - 8811 loc. 2217

5336 - 5692

Email:

bplocaloocancity

@gmail.com

City Economic and Investment Promotion

Office

2nd Floor Caloocan City Hall, between 8th and 9th Street, 8th Avenue, East City Grace Park,

Caloocan City

8288-88-11 loc. 2307

Email:

[email protected]

Cooperative Development and

Coordinating Division

3rdrd Floor Caloocan City Hall, between 8th and 9th Street, 8th Avenue, East City Grace Park,

Caloocan City

8288-88-11 loc. 2304

Email:

[email protected]

Cultural Affairs and Tourism Office

3rdrd Floor Caloocan City Hall, between 8th and 9th Street, 8th

8288-88-11 loc. 2286

5336 - 5593

597

Avenue, East City Grace Park, Caloocan City

Email:

[email protected]

Parks Development and Administration Services


Caloocan City

8288-88-11 loc. 2216

Email:

[email protected]

Public Employment Services Office


Caloocan City

8288-88-11 loc. 2245

5336 - 5704

Email:

[email protected]

Caloocan Anti-Drug Abuse Office


Caloocan City

8288-88-11 loc. 2278

5310 - 0476

Email:

[email protected]

Caloocan City Medical Center

450 A Mabini St., Poblacion, Caloocan City

5310 – 0308

5310 – 0464

5310 - 1463

Email:

[email protected]

Caloocan City North Medical Center

Camarin Road, Caloocan City 8282 – 3397

Email:

ccnmc16gmail.com

City Disaster Risk Reduction and

Management Office


Caloocan City

8288-88-11 loc. 2295

5310 - 6972

Email:

[email protected]

City Gender and Development Resource and Coordinating Office


Caloocan City

8288-88-11 loc. 2270

Email:

[email protected]

City Health Department 6th Floor Caloocan City Hall, between 8th and 9th Street, 8th Avenue, East City Grace Park,

Caloocan City

8288-88-11 loc. 2284

Email:

[email protected]

City Social Welfare Development Department

1st Floor Caloocan City Hall, between 8th and 9th Street, 8th

8288-88-11 loc. 2302

Email:

[email protected]

598

Avenue, East City Grace Park, Caloocan City

City Veterinary Services 6th Floor Caloocan City Hall, between 8th and 9th Street, 8th Avenue, East City Grace Park,

Caloocan City

8288-88-11 loc. 2234

Email:

[email protected]

Local Youth Development Division


Caloocan City

8288-88-11 loc. 2309

Housing and Resettlement Office


Caloocan City

8288-88-11 loc. 2260

5336 - 5693

Email:

[email protected]

Office for Senior Citizen Affairs


Caloocan City

8288-88-11 loc. 2258

Email:

[email protected]

People’s Law Enforcement Board


Caloocan City

8288-88-11 loc. 2244

5310 - 2330

Email:

[email protected]

Persons with Disability Affairs Division


Caloocan City

8288-88-11 loc. 2269

Email:

[email protected]

Sports Development and Recreation Office


Caloocan City

8288-88-11 loc. 2241

Email:

[email protected]

University of Caloocan City

Biglang Awa St., corner 11th Ave., Catleya, Caloocan City

5310 – 6843

Email:

[email protected]



Caloocan City

8288-88-11 loc. 2250

5336 - 5589

Email:

599



Caloocan City

8288-88-11 loc. 2210

Email:

caloocancityassessorsoffice

@gmail.com

City Budget Department 7th Floor Caloocan City Hall, between 8th and 9th Street, 8th Avenue, East City Grace Park,

Caloocan City

8288-88-11 loc. 2220

Email:

caloocan_budget

@yahoo.com.ph



Caloocan City

8288-88-11 loc. 2271

5336 – 5596/ 5336 - 5590

Email:

[email protected]

Barangay Secretariat 3rdrd Floor Caloocan City Hall, between 8th and 9th Street, 8th Avenue, East City Grace Park,

Caloocan City

8288-88-11 loc. 2310

5336 - 5592

City Civil Registry Department


Caloocan City

8288-88-11 loc. 2240/2249

5336 – 5591/ 5336 - 5706

Email:

[email protected]

City General Services Department


Caloocan City

8288-88-11 loc. 2211

5319 – 5050/ 5363 - 5694

Email:

[email protected]

City Legal Department 8th Floor Caloocan City Hall, between 8th and 9th Street, 8th Avenue, East City Grace Park,

Caloocan City

8288-88-11 loc. 2265/ 2266

Email:

caloocancitylegaldepartment @gmail.com

City Planning and Development Department


Caloocan City

8288-88-11 loc. 2247

5336 - 5687

Email:

[email protected]

[email protected]



Caloocan City

8288-88-11 loc. 2243

5336 - 5563

Email:

600

[email protected]


Development Office


Caloocan City

8288-88-11 loc. 2239/ 2252

5310 - 8499

Email:

[email protected]

Information Technology Development Office


Caloocan City

8288-88-11 loc. 2221

5336 – 5689/ 5336 - 5690

Email:

[email protected]

Internal Audit Services 7th Floor Caloocan City Hall, between 8th and 9th Street, 8th Avenue, East City Grace Park,

Caloocan City

8288-88-11 loc. 2261

310 - 0007



Caloocan City

8288-88-11 loc. 2235/ 2300

5310 - 8567

Office of the Secretary to the Mayor


Caloocan City

8288-88-11 loc. 2238/ 2306

5336 - 5603

Email:

sectothemayor.caloocancity

@yahoo.com

Public Information Division

3rdrd Floor Caloocan City Hall, between 8th and 9th Street, 8th Avenue, East City Grace Park,

Caloocan City

8288-88-11 loc. 2230

5336 - 5598

Email:

[email protected]

Office of the Vice Mayor 5th Floor Caloocan City Hall, between 8th and 9th Street, 8th Avenue, East City Grace Park,

Caloocan City

8288-88-11 loc. 2290

5319 - 5237

Email:

[email protected]

Sangguniang Panlungsod –

Secretariat Services


Caloocan City

8288-88-11 loc. 2231/ 2232

5336 - 5612

Email:

[email protected]