local waste services standards pilot project | linda o’halloran | march 2016
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Local Digital Programme
Local Waste Services Standards Local Waste Services Standards Pilot ProjectPilot Project
#LocalDigital @LDgovUKbit.ly/WasteProject
Linda O’Halloran | Head of Products | @LindaSasta
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Objective
Update you on where we’ve got to and what we’ve learnt, and what’s in it for you
The Sector Needs Pioneers
DCLG Local Digital Programme | Local Waste Service Standards Project | March 2016
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Today’s ObjectiveOur Ethos
By working out loud, sharing our By working out loud, sharing our lessons, successes and failures, lessons, successes and failures, we’ll bring the sector with us, and we’ll bring the sector with us, and
achieve better outcomesachieve better outcomes
DCLG Local Digital Programme | Local Waste Service Standards Project | March 2016
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2. Co-design some data standards for a local service - waste3. Implement quickly - Show that the standard can work4. Communicate how and why we’re doing this project
1. Pilot agile co-working. Can Local Government collaborate?
Project Objectives
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What We Mean By Standards
We’re developing basic data protocol, including common taxonomies and data models.
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What We DON’T Mean By Standards
We’re not specifying how councils design their waste service, and we’re not building single services
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The Goal
We’re trying to agree common building blocks that all councils and suppliers can use to develop the products and processes that make their waste
services excellent and interoperable
May June July Aug Sept Oct Nov Dec Jan Feb Mar
Beta phase
One or more LAs implement live changes.
The project team offers:•Implementation audit •Implementation planning•Service design support•Tech support
Show & tell
Alpha phase
Develop, share & publishalpha versions of: •data model•publishing standard•API specifications•Referencing implementation•Business case
Show & tell
You are here
Project RoadmapDiscovery phase
•Discovery days with each council (incl suppliers)•Discovery session with public sector stakeholders•Discovery session with commercial sector•Collation of needs into a backlog and roadmap•Review of backlog and roadmap with LAs
Linda O’Halloran | @LindaSasta | DCLG Local Digital Programme | Local Waste Service Standards Project | March 2016
May June July Aug Sept Oct Nov Dec Jan Feb Mar
Beta phase
One or more LAs implement live changes.
The project team offers:•Implementation audit •Implementation planning•Service design support•Tech support•Beta business case
Show & tell
Alpha phase
Develop, share & publishalpha versions of: •data model•publishing standard•API specifications•Referencing implementation•Alpha usiness case
Show & tell
You are here
Updated Project RoadmapDiscovery phase
•Discovery days with each council (incl suppliers)•Discovery session with public sector stakeholders•Discovery session with commercial sector•Collation of needs into a backlog and roadmap•Review of backlog and roadmap with LAs
Evaluation & legacy phase•Secure phase 2 plans•Final business case•Write up all lessons•Hanover doc.•Final video
Linda O’Halloran | @LindaSasta | DCLG Local Digital Programme | Local Waste Service Standards Project | March 2016
1. A taxonomy of reasons for missed bins
2. A waste management Application Programming Interface (API)
3. A business case for end-to-end waste service design using common data and API standards, and common digital components (like a single addressing service)
4. Agreed key performance indicators (KPIs)
5. Some standard contract clauses
6. A clearly documented method for co-designing and implementing local digital service standards – starting with waste services
Our Original ‘To Do List’The phase 1 shortlist
Linda O’Halloran | @LindaSasta | DCLG Local Digital Programme | Local Waste Service Standards Project | March 2016
1. Taxonomies of reasons for missed collections, material types, container types and bulky items
2. A waste management Application Programming Interface (API) specification to demonstrate how the standard can be applied
3. A business case for end-to-end waste service design using common data and API standards, and common digital components (like a single addressing service) – 3 versions
4. Agreed key performance indicators (KPIs) – We have diverted our time for KPIs into refining the business case for different organisations
5. Some standard contract clause guidance
6. A clearly documented method for co-designing and implementing local digital service standards – starting with waste services – report, timelines, above assets and video
What our final ‘building blocks’ will be
Linda O’Halloran | @LindaSasta | DCLG Local Digital Programme | Local Waste Service Standards Project | March 2016
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Useful resources we’ve delivered
Needs epicsNeeds epics
Linda O’Halloran | @LindaSasta | DCLG Local Digital Programme | Local Waste Service Standards Project | March 2016
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The ‘Epics’ Spreadsheet
Linda O’Halloran | @LindaSasta | DCLG Local Digital Programme | Local Waste Service Standards Project | March 2016
Linda O’Halloran | @LindaSasta | DCLG Local Digital Programme | Local Waste Service Standards Project | March 2016
Linda O’Halloran | @LindaSasta | DCLG Local Digital Programme | Local Waste Service Standards Project | March 2016
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• engaged with over 80 UK Councils (plus new people here today)
• engaged with 30 suppliers• engaged with 22 Networks/
Representative Bodies/ Change stimulation orgs
By working out loud we have…
Linda O’Halloran | @LindaSasta | DCLG Local Digital Programme | Local Waste Service Standards Project | March 2016
WelcomeLinda O’Halloran, Head of Products, Local Digital Programme, DCLG
Linda O’Halloran | @LindaSasta | DCLG Local Digital Programme | Local Waste Service Standards Project | March 2016
Local Digital Programme The business caseThe business case#LocalDigital @LDgovUKbit.ly/WasteProject
Sarah Prag | Service Design Project Lead| @SarahPrag
• £500 million for the sector over the 14 years
• £142 million of that is channel shift enabled by the standard, the rest is more directly attributed
• That’s £115,000 to £215,000 per council per year, once implemented
The headlines
Sarah Prag | @SarahPrag | DCLG | Local Waste Service Standards Project: Beta Showcase | February 2016
Sarah Prag | @SarahPrag | DCLG | Local Waste Service Standards Project: Beta Showcase | February 2016
Investigating contacts
Total sector savings (over 14 years)
£265 million
Customer contact
Total sector savings (over 14 years)
£142 million
Running the serviceSet up / refresh
Tendering & implementing a new waste contract
Total sector savings (over14 years)
£33 million
Creating a joined up end-to-end digital experience
Total sector savings (over 14 years)
£59 million
23Sarah Prag | @SarahPrag | DCLG | Local Waste Service Standards Project: Beta Showcase | February 2016
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The Bigger Picture
• Partnerships & shared services
• A more open & fluid market
• Freedom to shop around
• Innovation – products, services, business models– Councils, SMEs, bigger companies, communities
The wider benefits
Sarah Prag | @SarahPrag | DCLG | Local Waste Service Standards Project: Beta Showcase | February 2016
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• Unanimous support in local public sector• Still needs a centrally funded stimulus (up to
£1.55m)• Supplier engagement has been weakest• Central government are currently unable to fund
Where We’re At Now
Linda O’Halloran | @LindaSasta | DCLG Local Digital Programme | Local Waste Service Standards Project | March 2016