localization maturity model - kern ag · maturity model for translation services kern recognizes...
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Maturity Model for Translation Services KERN recognizes the needs of different branches and companies regarding Translation and Localization Management. In order to optimally support you with your foreign language communication requirements, we will determine, through a maturity model, the present state, including strengths and weaknesses, of the current practices and the improvement you wish to achieve and assign them to a spectrum of technology- and processed based features.
In the following, we will demonstrate five phases of the Localization Maturity Model¹ (LMM) to you, whereby the quality and productivity level increases at every stage.
In a reactive approach, there are few defined processes and instead a multi-tude of individual approaches, in order to respond to your current translation
requirements. A centralization and standardization of the translation process, with the aid of a Transla-tion-Memory-System (TMS) where applicable, are typically required.
We will gladly advise you about the various application possibilities of Translation Memory Systems and – in close cooperation with you – identify how your global corporate strategy can best be implemented.
If a company already finds itself in the repetitive phase, it has probably already completed several larger translation projects. It has perhaps
recognized the advantages of using Translation Memory Systems but it has also recognized the challenges that accompany an extensive translation project. Thus, the company plans translation projects as well as the technical means and human resources needed for them more efficiently. At this stage, KERN supports you, for example, through the selection of a suitable TMS and the construction of a TM-data bank, which is continually used for follow-up projects. The consistency of translations and the terminological consistency of a TM will additionally be supplemented by of the compilation of company-specific terminology.
Localization Maturity Model
¹ In the style of the Localization Maturity Model From Common Sense Advisory, Inc.
Prod
uctiv
ity a
nd Q
ualit
y
Maturity level / Time
LeveL 1 Reactive
LeveL 2 Repetitive
LeveL 1 Reactive
LeveL 2 Repetitive
LeveL 3 Organized
LeveL 4 Optimized
LeveL 5 Transparent
Which level in the Localization Maturity Model are you currently at?
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Should you already have a centralized approach regarding your translation and localization process and if you have colleagues within your company who are
already involved in the implementation of standard processes for multilingual communication, you are in the organized phase of LMM. As part of close cooperation with KERN, you can further optimize your processes, for example through the provision of portal solutions and Workflow-Management solutions connected to a TMS and the possibility of making customer specific terminology on an Online-Terminology-portal available company-wide.
If your process is already optimized, the objective is now to have further affiliated divisions benefit from the optimization and to design pre- and post-translation
processes more efficiently. Here, the interfaces to editing, CMS, PIM and authoring systems play a vital role in achieving a (partial) automization of certain processes.
Companies, which have developed transparent translation and localization processes, have documented all processes of a QM-Program in great
detail. This last phase stands for continuous process optimization.
Detailed figures about processes, their efficiency and quality are continuously recorded and conclusions are derived from them. This phase will most likely be reached through a combination of highly developed technologies, highly qualified human resources and a full-service-provider in the field of foreign language communication, such as KERN, that supports you and your localization process and is accompanied by extensive experience.
Which level of LMM are you currently at? KERN advises you and develops, with you, a road map to achieving your goals within foreign language communication with an optimized effort and cost.
Achievements of KERN:
j Determination of the current state of the creation of multi-lingual media and classifica-tion in accordance with LMM
j Analysis and documentation of company goals within foreign language communication
j Investigation of processes and costs in various divisions of the company- concepts of out-sourcing
j Consultation on the creation of more simple and more efficient processes in the creation of foreign language media
j Creating a customer specific whole process across the company
j Implementation of the new processes in conjunction with the services of KERN
LeveL 3 Organized
LeveL 4 Optimized
LeveL 5 Transparent
KERN Global Language Services Kurfuerstenstrasse 1, 60486 Frankfurt / Main Tel.: +49 (69) 75 60 73-0 Fax: +49 (69) 75 60 73-56 49 [email protected] · www.e-kern.com
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