QUICK REFERENCE GUIDE | LOCATION ACCURACY

SAVE MORE LIVESAccording to the FCC Fourth Report & Order, 10,120 lives could be saved annually from better location

SAVE TIME & MONEYReceiving precise location information faster means faster dispatch which eases staffing constraints

LOCATION ACCURACY

What if you could get instant, accurate caller location and enhanced data for your 9-1-1 calls?

QUICK REFERENCE GUIDE: USING VESTA® AND THE RAPIDSOS NG911 CLEARINGHOUSE

WIRELESS LOCATION CHALLENGE: “WHY CAN UBER FIND ME BUT 9-1-1 CAN’T?”

NETWORK-BASED LOCATIONPHASE 1

Generally not considered “dispatchable location.”

• Civic address of cell tower, or cell sector

PHASE 2

A best practice for carriers is to use GPS location technology, with network-based mechanisms as a fallback when no GPS is available. GPS is very accurate, but only works reliably in outdoor environments since a clear line of sight to satellites is required. Indoors, GPS will typically fail and carriers will instead rely on network-based mechanisms or fallback to Phase 1.

• Constrained by limitations and common failures of ALI databases

• Significant delays: re-bid incurs a delay of about 25-30 seconds. In some cases, it takes even longer or may not arrive at all

• “Either/or” solution • Mostly cell tower triangulation• Some carriers: a GPS (only outdoors)

DEVICE-BASED HYBRID LOCATIONCombines all sensors on the device:

• GPS• WiFi Access Points• Bluetooth beacons• Barometric pressure• Pedestrian dead reckoning, gyro sensors, accelerometers,

etc.

“Hybrid” indicates that the device can fuse the different sources together and provide the best location based on context and environment, as opposed to having to choose “either/or” and waiting for one method to fail before trying the next.

Fused or hybrid location will always look for a combination and validation of different methods, and choose what’s most reliable. In indoor environments, the device mostly relies on WiFi access points and enhances and validates the location with other mechanisms, whereas in outdoor environments, the device mostly relies on GPS. In all cases, location is cross-referenced across sources to make it more robust and reliable.

The answer is that apps like Uber locate users based on device-based hybrid location, whereas 9-1-1 still uses a network-centric approach that often falls back to cell-tower triangulation when a GPS fix cannot be obtained – for instance, when the caller is located indoors.

Device-based hybrid location, sometimes referred to as “fused location,” combines all of the sensors on a smartphone. In comparative location testing, device-based hybrid location has shown to be faster and more accurate than traditional, network-based location mechanisms.

QUICK REFERENCE GUIDE | LOCATION ACCURACY

SOLUTION: RAPIDSOS NG911 CLEARINGHOUSE INTEGRATION INTO VESTA®

NG911 CLEARINGHOUSE LOCATION ACCURACY TESTING RESULTS

To help PSAPs gain greater location accuracy, Motorola Solutions and RapidSOS are making the RapidSOS NG911 Clearinghouse data available from the VESTA® 9-1-1 and the VESTA® Map Local solutions. The benefits of integration with the RapidSOS NG911 Clearinghouse include:

Direct comparison of Carrier location to RapidSOS NG911 Clearinghouse location during live 9-1-1 calls placed in Tennessee in Spring 2017:

Percentage of calls within 50m of ground truth

SECURITYThe location is stored securely in the NG911 Clearinghouse, an access-controlled NENA i3-compliant Location Information Server (LIS) and Additional Data Repository (ADR).

SPEED OF DELIVERYUpon delivery of a 9-1-1 call, VESTA automatically queries the NG911 Clearinghouse, providing location information at the same time Phase 1 location data arrives.

LOCATION DISPLAYRapidSOS supplemental location data is displayed alongside the ALI location (when available), not instead of the ALI location.

RAPIDSOS LOCATION ACCURACY

CARRIER LOCATION ACCURACY

97% 44%

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INTEGRATION WITH VESTAVESTA 9-1-1VESTA MAP LOCAL

QUICK REFERENCE GUIDE | LOCATION ACCURACY

SOLUTION: RAPIDSOS NG911 CLEARINGHOUSE INTEGRATION INTO VESTAAVAILABLE WITH VESTA 9-1-1 VERSIONS 7.1 SERVICE PACK 1 AND HIGHER

Enhanced Data Window pulls in location and enhanced data from the NG911 Clearinghouse

WHEN WILL LOCATION BE ENHANCED?When a call comes in from an enabled smartphone, Telecommunicators will see location in the Enhanced Data Window (in addition to the ALI).

WHERE DOES THE ENHANCED DATA COME FROM?In an emergency, precise location and rich data (when available) is transmitted to the NG911 Clearinghouse from devices with a RapidSOS integration.

QUICK REFERENCE GUIDE | LOCATION ACCURACY

DELIVERING DEVICE-BASED LOCATION FROM NG911 CLEARINGHOUSE TO VESTA MAP LOCALAVAILABLE WITH VESTA MAP LOCAL

WHAT DOES THE ‘BULLSEYE’ MEAN?If you see the bullseye symbol, more accurate location from the RapidSOS NG911 Clearinghouse is available for the call.

WHAT DO I HAVE TO DO?The NG911 Clearinghouse is automatically queried for location throughout the call (no need to rebid). This will plot on the VESTA Map Local solution as supplemental data in addition to the ALI (Phase 1 or Phase 2 location). All you have to do is click anywhere inside the red box to center the map on the RapidSOS location.

CARRIERLOCATION

RAPIDSOS LOCATION

QUICK REFERENCE GUIDE | LOCATION ACCURACY

FREQUENTLY ASKED QUESTIONS

QUICK REFERENCE GUIDE | LOCATION ACCURACY

WHY MOTOROLA SOLUTIONS AND RAPIDSOS?We know every second counts in an emergency and that Telecommunicators and first responders need location accuracy to save lives. That’s why we are excited to bring you a new way to gain greater location accuracy to save more lives. Through the integration of the RapidSOS NG911 Clearinghouse with the VESTA 9-1-1 and VESTA Map Local solutions, PSAPs now have the capability for improved situational awareness and improved decision making.

HOW DOES IT WORK?RapidSOS provides a direct data pipeline from smartphones and other connected devices to Public Safety through their NG911 Clearinghouse. The NG911 Clearinghouse is a NENA i3-compliant Location Information Server and Additional Data Repository that is accessible to authorized PSAPs through integrations into all major call handling equipment and mapping software.

DOES THE RAPIDSOS LOCATION REPLACE THE ALI?No. RapidSOS location and additional data comes in as supplemental information. Telecommunicators will still receive the ALI location they are used to.

IS THERE A DELAY IN RECEIVING RAPIDSOS DATA?When a call comes in to a PSAP with the RapidSOS integration, the NG911 Clearinghouse is automatically queried for location and additional data. If data is available, it is displayed within milliseconds. This is a stark contrast to the 25-30 seconds it typically takes to get a Phase 2 re-bid from the ALI database. Most vendors also periodically query the NG911 Clearinghouse throughout a call so that the PSAP receives automatic location updates if the caller moves.

FREQUENTLY ASKED QUESTIONS

SPEED OF DELIVERYApps like Uber locate users based on device-based hybrid location. Today 9-1-1 still uses a network-centric approach. Device-based hybrid location combines all of the sensors on a smartphone. In comparative location testing, device-based location has shown to be faster and more accurate than traditional, network-based location mechanisms.

Direct comparison of the speed of location delivery of Carrier location and RapidSOS NG911 Clearinghouse location during live 9-1-1 calls placed in Texas in December 2016:

Average amount of time RapidSOS location delivery was faster than the Phase 2 delivery21

SECONDS

QUICK REFERENCE GUIDE | LOCATION ACCURACY

WHERE DOES THE INFORMATION COME FROM THAT IDENTIFIES A CALLER’S LOCATION?First, 99% of Android devices support Android Emergency Location Services (ELS), an Android service that transmits device-based location to emergency services during a native 9-1-1 call. This service has already been activated in many countries in Europe. When it is activated in the U.S., millions of devices will be able to send location to the RapidSOS NG911 Clearinghouse when a citizen dials 9-1-1 via their regular phone dialer.

Ahead of the Android ELS activation in the U.S., RapidSOS has developed a testing & demo tool called SOS Beacon that can be installed on any smartphone. Once installed, you just need to grant permissions, and by default, it will enable device-based hybrid location, sharing to the production environment of the RapidSOS NG911 Clearinghouse. SOS Beacon will send a location to the NG911 Clearinghouse when 9-1-1 is called via the phone’s native dialer – no need to use the SOS Beacon app to initiate the call!

WHERE DOES THE ENHANCED DATA IN THE NG911 CLEARINGHOUSE COME FROM?RapidSOS receives the data from the partnerships it has with various connected device companies. In an emergency, precise location and rich data (when available) is transmitted to the NG911 Clearinghouse from these device companies. Over time, we expect that most smartphone devices will send locations to the NG911 Clearinghouse.

THE SOS BEACON APP

1. Download the SOS Beacon app from the App Store or Google Play store and grant the permissions.

2. Both the ALI location and RapidSOS location will be displayed.

3. Place a test call from the phone while within your PSAP’s jurisdiction.

NG911 CLEARINGHOUSE

Smartphones

Precise Location

Voice

Emergency Type

Multimedia

Vehicle Telematics

Demographic Data

Real Time Health Data

Medical Data

Mobile Apps

Smart Home Devices

Connected Car

Wearables

911 Center

First Reponders

Emergency Contacts

Health Systems

QUICK REFERENCE GUIDE | LOCATION ACCURACY

QUESTIONS?For more information, contact your Service Provider or your Motorola Solutions Regional Account Manager.

www.vestapublicsafety.comwww.rapidsos.com/ng911clearinghouse

RapidSOSNew York, NYwww.rapidsos.com

Motorola Solutions, Inc. 500 West Monroe Street, Chicago, Il 60661 U.S.A. motorolasolutions.com

MOTOROLA, MOTO, MOTOROLA SOLUTIONS and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC and are used under license. All other trademarks are the property of their respective owners. © 2018 Motorola Solutions, Inc. All rights reserved. 04-2018

Vesta Solutions, Inc. is a wholly owned subsidiary of Motorola Solutions, Inc. VESTA® is a registered trademark of Vesta Solutions, Inc.