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LOGbookThe Lufthansa Technik Logistik Magazine 2.2011

News & Contracts

Consumable Supply forAerocontractors Company of Nigeria

Innovation

avio.tag™ in routine operations

Customer Relations

Logistics for a booming region –Branch opening in Singapore

Services

LTL at Düsseldorf & Cologne

Dear Readers,

Lufthansa Technik Logistik stands for movement. If you know us, youwill be aware that we do much morethan just plan and carry out trans-ports from A to B. The developmentpro cess that LTL has undergone to be come the leading logisticsprovider in the aviation industry hasalways included factors such asgrowing in line with the market andhaving an on-site presence in keymarkets, that is own facilities directlyat A and B. After the extension of our serviceportfolio in Los Angeles over thesummer, the opening of our branchin Singapore this August serves asfurther proof of the ongoing deve lop -ment of our company. LTL is thusable to keep pace in a region cha -racterized by higher-than-averagefleet growth. Our branch at the gate-way to Asia provides customers witha regional partner for all the logisticssolutions we offer. Now that we havelaid the foundation for providingservices on-site, we see greatopportunities for growth in Asia. But LTL’s solid international growthwould not be possible without thetrust of our customers. For that, Iwould like to say a special word ofthanks to you. In this spirit, I hope you find this latest issue of LOGbookboth interesting and gainful for yourbusiness.

Kind regards,

Martin SchambergDirector Business Development & Sales

2 News & ContractsEditorial

Lufthansa Technik Logistik has beenselected by Aerocontractors Company ofNigeria Ltd. to provide full consumables pro-visioning service (c.all) that covers the plan-ning and procurement of consumable sup-plies plus the organization of routine and adhoc provisioning. The Nigerian passenger air-line operates a fleet comprising severalBombardier Dash 8 Q300s and Boeing 737-400/-500s from its home base in Lagos andflies both domestic routes within Nigeria andto international destinations in West Africa.

The agreement between AerocontractorsCompany of Nigeria Ltd. and Lufthansa TechnikLogistik is based on a detailed initial provision-ing study that benefited from LTL’s extensiveexperience by serving 750 customers worldwide.In this way a tailored solution geared specificallyto this fleet and to the airline’s operating condi-tions was developed. The IP provisioning for thecustomer is intended to cover normal materialrequirements arising in connection with planned

maintenance and overhaul work on-site and toavoid aircraft on ground (AOG) situations inroutine operations. In addition, LTL CustomerSupport will be available to the customer 365days a year on a 24/7 basis, ensuring that anynon-routine items outside the scope of the IP listcan be provided at short notice when needed.

Under the c.all contract (see product detailson page 5), which runs until August 2013 and isgeared towards a long term support, Aero -contractors Company of Nigeria Ltd. will benefitfrom an extensive service that also enables it tooptimize its costs. The supply portfolio identifiedspecifically for this customer will reduce thecomplexity of the airline’s purchasing and,amongst other things, cut its overall transportand logistics costs through consolidation. At thesame time access to LTL’s extensive inventorywill guarantee high material availability andsecurity of supply, while the optimized provision-ing recommendations will ensure that the cus-tomer is able to minimize the amount of capitaltied up.

Complete consumable supply for Aerocontractors

At the top management level

Exchange of experiences with Lufthansa Cargo

In May 2011, representatives of LufthansaTechnik Logistik and Lufthansa Cargo (LCAG)met in Hamburg to exchange experiences atthe top management level. Participantsincluded Karl Ulrich Garnadt (Chairman of theExecutive Board and CEO of Lufthansa CargoAG), Dr. Karl-Rudolf Rupprecht (ExecutiveBoard Operations), Thilo Schäfer (Vice Presi -dent Global Handling), Guido Baldus (ProjectManager of Future Cargo Hub Frankfurt), andDr. Roland Schütz (Chief Information Officerof Lufthansa Cargo). The event began with acomprehensive overview of Lufthansa TechnikLogistik by Managing Director AndreasMeisel, followed by presentations on the useof innovative technologies such as RFID inlogistics environments.

The meeting served primarily to exchangeexperiences in the area of RFID and identifypossible synergies between the two companies,since RFID is an important part in the supplychain optimization of both. The use of RFID tagsin logistics simplifies and speeds up processesand improves data quality. Both companies are

working on the use of RFID with the aim of opti-mizing their logistics processes. Over the lastfew years, Lufthansa Technik Logistik (LTL) hasdeveloped a unique RFID tag that fulfills the air-worthiness requirements of the aviation industry.The transponder is permanently attached to com -ponents, whose information can then be read bya reading device even without direct physicalaccess to the aircraft spare part. One of Luft hansaCargo’s important strategic goals is digitalizedmapping of freight flows. In addition to the ex -change of electronic and automatically generatedreports on shipment status and transport paths,LCAG is focusing on converting paper-basedshipments to electronically based shipments.

RFID has great potential as an efficient tech-nology for automated freight tracking, particularlyin cargo hangars and between customers andLufthansa Cargo. In the exchange of experi-ences on RFID, LTL was able to illustrate howthis technology can support Lufthansa Cargo’sgoals. Thus the event was an important anduseful exchange for both companies to learnabout the use of RFID in different divisions, andwill be continued in the future.

Lufthansa Technik Logistik LOGbook 2.2011

efficient c – Consumable Supply


News & Contracts 3

Lufthansa Technik Logistik (LTL)and Lufthansa Technik Sofia (LTSF)signed an agreement, stating that LTLwill take over complete transport ma -nage ment for this Lufthansa TechnikGroup base maintenance facility inBulgaria. With the new agreement LTLhas become an important partner for yetanother company in Lufthansa TechnikGroup’s base maintenance network asLTL already provides logistics supportfor Lufthansa Technik Malta, where ithas its own facility since 2008.

The LTL service portfolio for LufthansaTechnik Sofia includes the entire transportmanagement. In addition, LTL will ensureongoing optimization regarding the selec-tion of the most suitable means of transportand service provider, and the identificationand exploitation of synergies within the net-

work of LufthansaTechnik Group overhaulfacilities. These serviceswill be complimented bya monitoring and con-trolling system thatoffers LTSF not onlyinformation on the statusof its shipments, but also a transparent pic-ture of the logistics performance. A centralcontact partner will be established at thecustomer site in Sofia to guarantee an opti-mum adaptation of LTL’s services to theneeds of Lufthansa Technik Sofia.

Prior to signing this agreement, LufthansaTechnik Sofia had managed its transportlogistics on its own. The first step of thenew project with LTL was the conceptionstage, during which all transports from Sofiawere evaluated and analyzed by LTL'stransport specialists. Subsequently, a trans-

port concept was developed that preciselyfits to the transport volume and the lanestructure of LTSF. LTL’s implementation ofthis service package will result in reductionsin transport costs and improvements in per-formance that are noticeable and measura-ble for the customer. Finally, fast and simpli-fied billing will ensure improved transparen-cy in transport costs.

With these measures, Lufthansa TechnikLogistik secures optimal and continuallyoptimized transport support for LufthansaTechnik Sofia.

Logistics for Lufthansa Technik Sofia

Top logistics for base maintenance

Lufthansa Technik Logistik America(LTLA) has been extending its network ofbranches in the USA continually in orderto maximize proximity and availability toits customers and ensure that it canmeet their demands. In July 2011, thefacility in Los Angeles (LAX) has beenestablished as a logistics station offeringa 24/7 service.

Since the start of operation in 2007, thefacility Los Angeles (LAX) has been a linestation for Virgin America (VRD) and hasprovided the basic logistics services for thiscustomer. The LAX branch has been estab-lished as a third main base to meet therequirements of the customer. The new sta-tion is in addition to the existing main basesin New York (JFK) and San Francisco(SFO) and offers the full range of logisticsservices. The implementation of the newfacility started in February this year and wasfinished in the beginning of July. Now theemployees realize a 24/7 service. Alongwith the handling of all logistic functions,e.g. goods receiving, material issuing, ramp

service and shipping, LTLA en sures fast andreliable processes with a state-of-the-art ITset-up.

The extended warehouse, having directaccess to the apron of the LAX airport,

enables the handling and storage of aircraftcomponents as well as consumables andexpendables, wheels, brakes and cabinmaterial for VRD and other customers.

With the establishment of LAX, LTLA con-firms its position as the specialist for avia-tion logistics in the North American market.As with Luft hansa Technik Logistik (LTL) asa whole, LTLA provides more than standard

physical transporton a regional le -vel. Its diverseportfolio of ser -vices has beendeveloped to ful-fill the specificrequirements of itscustomers and thede mands of theU.S. market. Itoffers fast andreliable transportmanagement,material sourcing,customs broker-age, organization

and optimization of repair cycles, ware-house and distribution centers, and world-wide 24-hour service.

Lufthansa Technik Logistik America

On growth path in Los Angeles


4 Innovations

LTL’s products

Smart moves – Pr Radio frequency identification

For the first time, an aircraft com-ponent is being serially equipped withthe RFID transponder avio.tag™ devel-oped by Lufthansa Technik Logistik.nicemate™, a component of LufthansaTechnik’s integrated cabin manage-ment system nice® HD, will now bedelivered with the tag installed.

nicemate™ is the first device from thenew series of nice® IFE and cabin man-agement systems from LufthansaTechnik to be fully equipped with anRFID transponder. The first aircraft everto receive a nicemate™ installation, aGlobal Express, was modified byLufthansa Bombardier Aviation Services(LBAS) and is in flight operations now.nicemate™ is a small, light-weight multi-tasking unit that allows secured dataexchange and can host multiple, simul-taneously running applications on thenice® system network. Possible applica-tions of nicemate™ include cabin diag-nostics, remote support, and niceremote, a remote control option for thenice® system that runs on a personalApple device.

Other devices for the nice® HD seriesare scheduled to follow, and the Inno -vation business unit of Lufthansa Technikintends to equip each newly developeddevice with an RFID tag. As of 2013, all

avio.tag™ in routine operations

Since the very beginning of avia-tion, planes have only been as goodand reliable as the spare part logisticsthat keep them in motion. And as theleading logistics provider in the avia-tion industry, LTL has taken this ideato its logical conclusion. The idea ofmotion has a place not just in thecompany’s current claim, but also inits newly conceived product branding

a to b – Transport Solutions

For LTL, the shortest path from a to brequires thinking from a to z. It is thebest way to ensure that customersget exactly the routes in LTL’s interna -tional transport network that meet theirneeds.

Bombardier Learjets of the 85 types andthe Challenger 300 will be equipped withthe nice® HD system, and thus also haveLTL’s RFID tag on board. The transpon-der simplifies component maintenanceand logistics processes for both the air-craft’s operator and Lufthansa Technik asmanufacturer.

avio.tag™ is the first RFID tag to satisfythe demanding requirements of mainten -ance operations in the aviation industry.It allows contactless radio identificationof unambiguous device data over a dis-tance of several meters. The transpondercan be used for ac cu rate configurationcontrol, real-time location tracking andautomatic data collection for the im -prove ment of data quality. It can also beused to authenticate aircraft parts withoutrequiring physical access to them.avio.tag™ was developed by LufthansaTechnik Logistik in cooperation with pro -ject partners Harting, Lufthansa Systemsand the Center for Intelligent Ob jects atthe Fraunhofer Institute for IntegratedCircuits.


Consumables and expendablesfor SunExpress Deutschland

As part of a Total TechnicalSupport contract (TTS®) concludedbetween Lufthansa Technik AG and thenewly founded SunExpress Deutsch-land GmbH, Lufthansa TechnikLogistik (LTL) will assume responsibili-ty for the complete routine and ad hocprovision of consumable and expend-able material for line maintenance ofSunExpress aircraft.

“In addition, Customer Support will beavailable to SunExpress 365 days a year,around the clock (24/7). This and LTL’snetwork throughout Germany will ensure

that non-routine material needed in theevent of an AOG (aircraft on ground) si -tuation can be provided on short notice,”notes Seven Domke, Director Consum -ables Supply at Lufthansa TechnikLogistik, in describing important customerbenefits of the contract.

SunExpress went into business onJune 8, 2011 with three Boeing 737-800aircraft at the German hubs Frankfurt amMain and Stuttgart. Beginning with thewinter flight plan, three additional aircraftwill go into service, flying from Germanyto destinations in Turkey and northernAfrica.


Because we look after more than2,000 aircraft a year, at LTL we arefamiliar with the precise consumablesrequirements for every common aircrafttype. LTL offers a portfolio based on itscustomers’ existing, required supplystructures, and ranging from contractual-ly non-binding ad hoc supply to com-plete consumables supply management.

in to move – Warehousing Solutions

For LTL, warehousing is not just storage.Spare parts come into a warehouse inorder to be moved – in intelligent stepsthat are based on LTL’s unique avia tionexperience and its locations right next toflight operations around the globe.

Innovations 5


oduct Branding

within the three central product linesTransport Solutions, WarehousingSolutions and Consumable Supply.

With more special knowledge, skills andexperience than any other aviation logisticsprovider, LTL knows first-hand that theindustry is constantly in motion. That’s whyit has created a portfolio of services that aremodular and can be individually combined.

Merging best-practice principles with thefocused development of innovative ideasand solutions ensures the highest standardof security, reliability and quality in materialmovements.

This in-depth understanding of the needsof the MRO and airline industry customersis also expressed by the names of the LTLproducts. But see for yourself!

For customers who need simple, cost-effi-cient transport, b.easy offers reliable shipp -ing with intelligent on-demand scheduling.

If the need for a part becomes urgent,b.fast speeds up the transport any time.Even standard LTL transports offer theoption of flexibly changing the status ordestination of a shipment.

In an AOG situation, rapid, focused actionhas the highest priority. LTL can take careof it with an experience borne of thousandsof AOG deliveries every year and the know -ledge of what every minute means in asi tuation like this.

Transporting an engine is a special ser-vice. Moving more than 1,000 enginesevery year allows LTL to offer customers thesecurity and routine needed for their enginetransports.

If customers would like to buy materialon an ad hoc basis, LTL offers immediateaccess to consumables and expendables.Customers profit from a network of morethan 1,000 suppliers and the largest ware-house for consumables and expendablesin Europe.

This is the product for customers lookingfor greater planning security and cost con-trol for their material supply. LTL can supplythe part numbers on a specified part list atoptimal conditions, and with an InitialProvisioning Study, it can even help tocreate that list.

If a customer’s goal is long-term reliabilityin supply with minimum work for the ownorganization, LTL will take on all the plan-ning, procurement and organizationinvolved in a complete supply of consum-ables and expendables with its most com-prehensive product.

• Inbound servicesLTL goes all the way to the plane for its

customers – literally: LTL collects the ship-ment directly from the crew of the aircraftthat delivers it. Out on the ramp, where noteveryone’s allowed to go. In accordancewith aviation law, our specially-trained staffchecks that your materials have valid certifi-cates, since materials cannot be transport-ed in the MRO industry if the required cer-tificates have not been correctly filled in orchecked by someone with the necessaryexpertise.

• Operation managementWith warehouses located inside airport

security areas, LTL is always in view. Thisenables support for customers directly onsite, with total warehouse space of 65,000m².

• Outbound servicesSlotting the transport of goods directly

into the customers’ processes allows us tochange supply chain priorities anytime –even if the parts are already in motion. Forparts that need repairs, LTL coordinates thetransport directly to the repair station, thus

reducing turnaround times. If an urgentshipment is needed, LTL delivers the partspersonally, all the way to the aircraft.

• Special serviceAllowing LTL to take care of what needs

to be done allows customers to concentrateon their work. For example, LTL can deve -lop a concept for new warehouse sites –including the layouts, equipment or staffing– based on the customer’s basic mainte-n ance, fleet and flight schedule data.

b.easyroutine transport

b.fasttime critical-transport

b.firstAOG transport

b.specialengine transport

c.nowad hoc consumable supply

c.moreclassic consumable supply

c.allintegrated consumable supply

6 Customer Relations


“The establishment of a branchoffice in Singapore means that LufthansaTechnik Logistik is keeping pace – visiblyand for the benefit of its customers –with the increasing demand for aviationlogistics in Asia,” explained AndreasMeisel, Managing Director of LTL, at thebranch office opening ceremony inSingapore at the beginning of August2011.

With one of the highest fleet growth ratesworldwide, Asia is expected to enjoy thesecond highest growth worldwide and tobe one of the fastest-growing maintenance,repair and overhaul (MRO) markets as well.As a location, Singapore has a particularrole to play in Asia’s economic develop-ment. Factors such as its strategic location,a competitive workforce, the pro-businessenvironment and future-oriented economicpolicies have enabled Singapore to be -come literally the world’s gateway to Asia.

Gateway to the Asian regionTogether with the other Lufthansa Aviation

Group companies, Lufthansa Technik

Logistik anticipated the significance of thisAsian metropolis for the region early on,and has maintained a representative officefor several years as a base for looking aftercustomers across Asia. However, the con-tinual increase in Asian customer demandfor direct access to LTL’s portfolio led to thecompany’s decision to expand its time-limit-ed local presence into a branch office. Withthis step, LTL has committed itself to pro-vide operational services on-site.

The branch office acts as a regional con-tact partner for all products within LTL’sportfolio: Warehousing Solutions, TransportSolutions and Consumable Supply. Currentprojects provide ample evidence of thegrowing importance of LTL for customers inthe region, whether airlines or MRO com-panies.

Connecting Asia to the worldTo begin with, LTL provides comprehen-

sive logistics services for the Chinese MROcompany Ameco Beijing. This businesscoverage includes worldwide transportationservices for aircraft parts covering the entireoutbound and inbound logistics traffic at

Singapore branch office opening

Logistics for a booming region

Comprehensive fleet modification

21,751seats sustain LTL performance

Lufthansa’s New Europa Cabin proj-ect is on the home stretch! As of the endof August 2011, 21,751 seats were installedat Lufthansa Technik Group’s eight basemaintenance sites across Europe – anumber that amounts to 80 percent of theaircraft to be retrofitted. When the project isconcluded, Lufthansa Technik will haveinstalled a variety of cabin parts and a totalof 27,044 seats in the 167 aircraft ofLufthansa’s European fleet. The mostrecent highlight was the conclusion of thecabin conversion of Lufthansa’s Boeing737-500 (55 aircraft) and A319 (22 aircraft)fleet.

LTL takes on the coordination of all thetransports Lufthansa Technik needs to seethe project through, working on the basisof Lufthansa Technik’s base maintenanceplan and the production plan provided bythe seat manufacturer, Recaro. The LTLproject team can already point out suc-cessfully the reliable supply of layovermaterial, precisely coordinated with eachof the eight facilities at which the aircraftretrofits are taking place. In addition, theteam has succee ded in realizing savingsin transport costs for Lufthansa Technikthrough its three-warehouse concept, thehigh number of consolidations, and opti-mal planning of truck transports.


Beijing Capital International Airport (BJS).Two flow management experts facilitate thedaily shipment flow, monthly shipmentreporting and tracking and coordination.

In demand across Asia-PacificLTL has been responsible since 2006 for

handling the transport of valuable engineblades and vanes from locations all overthe world, delivering them to the joint ven-ture Airfoil Services Sdn. Bhd. (ASSB) inMalaysia, a specialist in blade repair, andback again to their owners. The main focusof ASSB is to redeliver engine parts to thecustomer within short turnaround times.This meant that the company needed aquality logistics system that mirrors its owninnovative approach in every respect toensure that the blades reach their destina-tion at the right time. By managing andhandling the transport of serviceable andunserviceable blades to and from ASSB,and by connecting Singa pore, New York,Frankfurt and Hamburg with the Malaysianfacility on both a routine and ad hoc basis,LTL has proven to be a reliable partner inASSB’s supply chain.

Since the beginning of 2010, LTL hasbeen responsible for transport services foraircraft spare parts from Thai Airways’ facili-ty in Bangkok to its European suppliers andrepair locations and vice versa. The servicepackage from LTL comprises the physicaltransport, coordination and control of mate-rial flows of aircraft spares for Thai inEurope, including all import and exporthandling, with a transport concept dove-tailed to Thai Cargo’s requirements.

In 2010, LTL also concluded the challeng-ing implementation of a new consignmentstore for LTQ Engineering in Australia. Here,LTL applied its considerable expertise tooptimize the transport concept and on-sitewarehousing for the Australia-Pacific region.The project included organizing the reloca-tion of a high number of part numbers fromGermany to a new warehouse in Mel bourneand taking responsibility for adapting the ITsystems and defining the logistics process-es. The new consignment store significantlyreduces turnaround times and ensures highmaterial availability on site.

Most recently, Nok Air has decided infavor of a complete consumables and

expendables supply with LTL’s product c.all(see page 5 for detailed pro duct informa-tion) as part of a Lufthansa Technik TotalSupport contract (TTS®). Starting inNovember 2011, LTL will supply consum-ables and expendables to Nok Air’s mainbase in Bangkok for a fleet of Boeing 737NG aircraft scheduled to begin operation asthe result of a planned fleet rollover.

Next-door neighbor in AsiaClearly, Lufthansa Technik Logistik’s

expertise is in demand from customersacross the Asian region. And not leastthanks to the new branch office in Singa -pore, the list of satisfied customers in Asiawill grow quickly.

LTL has maintained a representative office in Singapore for the last few years, but now the leading aviation logistics specialist has opened its own branch at thisimportant gateway to Asia. The new office ensures that here, in the heart of a regionwith above-average growth, LTL can offer its customers direct access to its entireportfolio of services.

Customer Relations 7

Opening ceremony with LTL‘s team in Singapore.

8 Customer Relations


Lufthansa Technik Logistik (LTL)plays an important role in after-salesservices for SuperJet International(SJI) and its customers worldwide.Two years ago, SJI signed a contractwith LTL covering warehouse manage-ment services, and meanwhile thecompany has also entrusted transportservices to LTL.

Order numbers for the Sukhoi Superjet100 (SSJ100) aircraft are stepping up,

and the partnership between SuperJetInternational and Lufthansa TechnikLogistik has also reached a new stage.Under a contract extension, LTL will sup-plement the warehousing service italready provides in Frankfurt by takingover transport for SJI’s after-sales ser -vices, thus ensuring rapid and reliablespares provisioning for customers withSSJ100 aircraft. The agreement coversthe transport of material from suppliers inFrance, Switzerland, Germany, the United

Kingdom and the USA to the LufthansaTechnik Logistik warehouse in Frankfurtand from there to SSJ100 operators. Itincludes not just routine transports, butalso ad hoc support in case of an air-craft-on-ground (AOG) situation.

Two years ago, the company was con-tracted by SJI with worldwide spare partslogistics distribution at Frankfurt Inter na -tional Airport. Parts from the SuperJetInterna tio nal component pool are kept instock at LTL’s new fully automated ware-house. Lufthansa Technik Logistik’s ITsolutions have been integrated intoSuperJet International’s order manage-ment system. Customers also can takeadvantage of the dedicated AOG desk,with its 24/7 service for SSJ100 aircraft.

“With our extensive experience intransporting aircraft parts, we can ensurefast material availability. In this way, thecontract extension to transport servicessupplements the already existing com-prehensive warehouse managementservices agreement perfectly,” statedMartin Schamberg, Director BusinessDevelopment & Sales of LufthansaTechnik Logistik.

Warehouse management and transport services

Super logistics for the Superjet 100

The LTL warehouse at Frankfurt Airport is the central material pool for provisioning.


Customer Relations 9

“Ensuring ourafter-sales services”

LOGbook spoke to Carlo Logli, ChiefExecutive Officer of SuperJet International,about the partnership of the two compa-nies and future challenges.

LOGbook: The partnership betweenSuperJet International (SJI) andLufthansa Technik Logistik (LTL) startedin 2009 with the signature of an LOI forspare parts logistics. How is the co -operation working so far?

Carlo Logli: It was a challenging pro -ject for both companies, but with an excel-lent result. We established an integratedplatform linking the SJI material manage-ment system to LTL’s warehouse manage-ment module. All incoming and deli veryorders can be managed in real time,allowing us to dispatch materials for ourcustomers on short notice and with guar-anteed transit times. The support wereceived for our launch customers Aeroflotand Armavia was additional proof of theimportance of the cooperation.

LOGbook: What role does LTL playin SuperJet International’s after-salesprocess?

Carlo Logli: Lufthansa Technik Logistikhas an important role in ensuring ourafter-sales services. Warehouse feedingaccording to the defined Initial Provisio -ning Program has already begun; we’vealready received about 200 part numbersand expect to reach a total volume of 600different part numbers with more than800 items by the end of this year. Thesefigures will increase on a monthly basiswith the delivery of aircraft to satisfy therequirements of customers with a Super -Care agreement – the modular SJI after-delivery service program based on a per-flight-hour approach for pool service, LRUrepair, home base stock and repair ofmajor elements.

LOGbook: What are the next majorsteps in the cooperation?

Carlo Logli: Following the contract forwarehousing services in Frankfurt, wefinalized another important agreement fortransportation services that will enable SJIto realize a more complex and integratedsupply chain. We use the services ofLufthansa Technik Logistik to feed the

Frankfurt warehouse from suppliers andrepair stations, for receiving and ware-house management as well as the finaldistribution to the end user. Support fromLufthansa Technik Logistik allows us toanswer individual customer requestseffectively and competently. I’m alreadylooking forward to new projects that willstrengthen our partnership even further.

Perfect logistics right from the startLufthansa Technik Logistik has been sup-

porting SuperJet International with servicesfor its after-sales requirements right fromthe start. The LTL warehouse at FrankfurtAirport is the central material pool for provi-sioning. The first shipment with part num-bers for the Sukhoi Superjet 100 arrived inMarch 2011 and others followed without ahitch in April.

Aircraft deliveries to launching customersArmavia Air Company at Yerevan Airport inArmenia and Aeroflot Russian Airlines atSheremetyevo International Airport inMoscow were also the starting point for thelogistics services provided by LTL. The firstSukhoi Superjet 100 was delivered toArmavia on April 19, 2011. “This representeda key milestone in the SSJ100 project andthe beginning of commercial operation andfull-scale serial production,” states CarloLogli, Chief Exe cutive Officer of SuperJetInternational. The aircraft was put intooperation only two days after the deliveryin a flight from Yerevan to MoscowSheremetyevo with 96 passengers onboard. “In the first month of operation, theSSJ100 had 98 percent dispatch reliability,”

says Logli. Only two months later, the firstSukhoi Superjet 100 was delivered toAeroflot and completed its first passengerrevenue flight for the airline from Moscow toSt. Petersburg.

Fast and reliable material availabilityA major reason for the need for ware-

house and transport services is the com-prehensive integrated lifecycle solution SJIoffers its customers. “SuperCare” is a per-flight-hour program developed with the aimof maximizing aircraft availability to opera-tors and optimizing their maintenance andassociated administrative costs. Fast andreliable material availability is a key factor inproviding these services. “For materialtransports, SuperJet International and itscustomers can rely completely on ourworld wide network of partners, locationsand agents,” emphasizes MartinSchamberg from LTL.

And Lufthansa Technik Logistik is keepingpace with the development of its partner: In2012, SJI will begin deliveries to theMexican airline Interjet. A new spares distri-bution center will be opened at the existingLufthansa Technik Logistik warehouse in

Florida to serve as the logistics backbonefor Superjet 100 operators in Latin andNorth America.

So far, the Sukhoi Superjet 100 has won170 firm orders, and 13 aircraft are sche -duled for delivery by the end of 2011. Forall SSJ100 customers, Lufthansa TechnikLogistik’s efficient transport managementwill assure rapid material provisioning rightfrom the start.

SuperJet International

Joint venture between Alenia Aeronautica(51%) of Italy and Sukhoi HoldingCompany (49%) of RussiaHeadquarters: Venice, ItalyChief Executive Officer: Carlo Logli

Portfolio• Marketing and sales for the Sukhoi Superjet 100 family in Europe, the Americas, Africa, Oceania and Japan • Training services• Worldwide customer services• Design and development of VIP and cargo versions

Carlo Logli, Chief Executive Officer of SuperJet International

10 Services


LTL in DUS and CGN

With its facilities at the Düsseldorf(DUS) and Cologne/Bonn (CGN) air-ports, LTL is situated right in the mid-dle of the largest economic area inEurope – the metropolitan Rhine-Ruhrregion. It’s an ideal location for opti-mally meeting the needs of its multi-faceted customer base, which includeslarge established airlines, low-cost car-riers, regional airlines and the govern-mental fleet of the Federal Republic of

Successful duo

Germany. In both locations, LTL is ableto integrate a wide variety of customerprocesses highly efficiently while kee-ping its shift staffing requirements lean.

Together, the logistics sites Düsseldorfand Cologne form Lufthansa TechnikLogistik’s branch West in Germany.Although Düsseldorf and Cologne tradi-tionally position themselves as rivals du -ring the “foolish season” of German car-nival, when it comes to logistics servicesthey pull together as a very successfulduo. Yet even though the two are geo-graphically close, their airport sites havedifferent focuses in terms of customersand operations.

Düsseldorf – Short distances and highavailability

Metropolitan Düsseldorf has a totalcatchment area of some 23 million peo-ple and businesses that reflect the com-plete spectrum of industry. The area hasdeveloped very positively over the lastten years, and this development hasbenefited both the aviation industry inDüsseldorf and LTL’s customers there.

The airport itself has been enlarged,and Lufthansa Passage Airlines hasmarkedly extended its flight operations toand from Düsseldorf. Originally Lufthansahad only six short- and medium-haul air-craft stationed here. Today that numberhas grown to fourteen, with an additionalthree A330 long-haul planes. As a result,LTL’s customer and parent companyLufthansa Technik has expanded itsmaintenance activities in Düsseldorf, andin consequence LTL is also more strong-ly involved here through its work forLufthansa Technik.

LTL has also charted growth as aresult of the increase in maintenancework for Lufthansa’s widebodies inDüsseldorf and the respective increasein large aircraft components warehousedat this airport. Fleet expansion and thestationing of long-haul aircraft inDüsseldorf have likewise resulted in

Services 11


extensions to the spectrum of services.Now, the necessary material, tools and kitsfor maintenance events all the way to A-checks are supplied here, and materialcan even be received directly from thearriving passenger aircraft (Equipment inCompartment).

Another Lufthansa Group airline, theregional carrier Eurowings, has moved itsheadquarters to Düsseldorf: in addition toaircraft stationing and airline administration,Eurowings has established an importantmaintenance site here. In immediate proxi -mity to this maintenance operation, LTL'sefficient workflows ensure same-day pro-cessing of Euro wings’ complete Düsseldorflogistics in a spectrum of services rangingfrom incoming goods to direct shipment ofunserviceable components to their respec-tive repair shops, all the way to tool andmaterial issue. Just like Luft hansa Passage,Eurowings needs on-site logistics that arereliable and fast. “We meet these demandsby ensuring rapid material availabilitythrough short distances. For example, weare working in Eurowings’ maintenancehangars at the airport," notes MarcoMaruhn, Head of LTL’s branch West. InDüsseldorf, LTL ensures supply for twomaintenance halls, warehouse storage ofapproximately 1,200 m² and two tool issuestations with an inventory of some 7,000tools. Customer Logistics Service and thewarehouse control center work closelytogether to ensure optimal supply.

Cologne – Efficient, flexible supplyThe other part of LTL’s branch West is at

Cologne/Bonn Airport (CGN). Just 60 kilo-meters from Düsseldorf, Cologne is a pop-ular European airport for regional airlineslike Lufthansa CityLine and low-cost carri-ers such as Germanwings. But as one ofthe few airports with no prohibition onnight flights, Cologne is also the thirdlargest air freight transshipment site inGermany, and has been the airport ofchoice for government aircraft and flightsfor many years.

In the area of component pool supply inparticular, LTL’s importance for airlines inCologne has emerged very clearly: thecompany began with three employees wholooked after a handful of regional pool cus-tomers, mostly regional aircraft operators.Today, LTL has a customer base of morethan 20 and 55 LTL employees whoensure complete coverage worldwide ofserviceable parts for regionals plus routine,ad-hoc and AOG supply. An important cor-nerstone of LTL’s services in Cologne con-sists of providing customers with parts

LTL in DUSFounded 2001Warehouse area 1,200 m²Staff 40Material movements 2010:Admissions into warehouse 28,366Retrievals from warehouse 42,998

LTL in CGNFounded 2001Warehouse area 2,600 m²Staff 55Material movements 2010: Admissions into warehouse 35,848Retrievals from warehouse 86,744

from the spare part pool and managingthe transport of unserviceable parts torepair sites.

LTL also plays a special role atCologne/Bonn as a strategic logistics part-ner to Lufthansa CityLine (CLH). Since ear-ly 2010, LTL has been responsible not justfor warehouse management at LufthansaCityLine’s warehouse in Cologne, but alsofor transport management and thus theentire physical spare parts logistics for theairline. Among other things, LTL processesthe transport of unserviceable parts fromCGN to repair sites. In Cologne/Bonn, LTLworks closely with the LTL warehouse inMunich, which is the most important hubboth for CityLine and for LufthansaTechnik’s central spare part pool forregional aircraft.

At CGN, LTL operates Germanwings’largest material warehouse in Germany.Here as well, shipment of unserviceableparts and station supply for routine andAOG events at all German stations areamong the services LTL provides for thelow-cost carrier. LTL also assumes respon-sibility for both technical and commercialreceiving processes on Germanwings’MRO IT platform (AMOS) and managesthe supply of material and the materialreturns for C-checks for the various sites atwhich Germanwings’ fleet is maintained.

LTL also operates a warehouse atCologne/Bonn with nearly 400 m² ofspace from which it supplies the fleet ofthe German Federal Ministry of Defencewith LRU’s and consumables. The govern-ment’s new short- and long-haul fleet willconsist of two A319, two A340 and fourGlobal 5000 aircraft when the last machineis handed over in fall 2011. LTL will provideup to 740 part numbers in expendablesand 120 part numbers in liquid consum-ables for each of these aircraft types.

Expertise and flexibilityThe great expertise and flexibility of LTL’s

branch West and its employees can alsobe seen in its ability to provide other, verydifferent kinds of service. One example iscustoms. Even customers from Africa andAsia rely regularly on LTL’s know-how atCologne/Bonn, which is Germany's fifthlargest airport in terms of traffic units. Forexample, here LTL has been able to sup-port African customers with customs clear-ance procedures, and ensure materialsupply even under difficult conditions.Following the earthquake in Japan inMarch 2011, LTL was able to assist twoJapanese customers by inspecting materi-al for radioactivity.

In both Düsseldorf and Cologne, LTL isable to integrate a wide variety of customerprocesses while keeping its shift staffingrequirements low. The company can pointto a high degree of multi-qualificationamong its employees, close connections toLufthansa Technik and pool customers,and short (communication) paths as fac-tors in the high degree of efficiency itoffers, 24 hours a day, 365 days a year.

ImprintLOGbook is a complimentary service for LufthansaTechnik Logistik's family and customers.To receive copies regularly, please send a fax or an e-mail with names and mailing addresses to:Lufthansa Technik Logistik GmbHMs. Manuela Siewert Sales, HAM UH/XPhone: +49-40-5070-5331Fax: +49-40-5070-5333E-Mail: [email protected]

PublisherLufthansa Technik Logistik GmbHStefanie LübckeMarketing & SalesWeg beim Jäger 19322335 Hamburg, GermanyPhone: +49-40-5070-68124Fax: +49-40-5070-5333E-Mail: [email protected]

Contacts

Lufthansa Technik Logistik GmbHDirector Business Development & Sales Martin SchambergWeg beim Jäger 19322335 HamburgGermanyPhone: +49-40-5070-5332Fax: +49-40-5070-5333E-Mail: [email protected]

Editorial ProductionLufthansa Technik Logistik GmbHEditor: Stefanie Lübcke Flightlines HamburgPhotographs: Lufthansa Technik Logistik Sonja Brüggemann, Gregor Schläger Jens Goerlich, Anke Kristina Schäfer, Andreas Wiese/ LufthansaLayout: Sylvia Kraft, Hamburg

Lufthansa Technik Logistik of America, LLCManaging DirectorStephen Fondell1640 Hempstead TurnpikeEast Meadow, NY 11554USAPhone: +1-516-296-9429 Fax: +1-516-296-9532E-Mail: [email protected]

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