log.middle east nov.2012
DESCRIPTION
The leading publication for logistics and supply chain professionals and their clients in the Gulf Region.TRANSCRIPT
Issue 50 | NOVeMBeR 2012www.logmiddleeast.com
New payment innovation
Demand-driven design
Warehouse management
EHrHardt & partnEr
rosoom wallEt
modErn warEHoUsE
PROFILE | 6 ANALYSIS | 12 FEATURE | 36
1
YOUR LOGISTICS AND SUPPLY CHAIN MAGAZINE
modErn warEHoUsing & tEcHnologytHE EVolUtion oF tHE warEHoUsE
yoUr logistics and sUpply cHain magaZinE
modErn warEHoUsing & in tHE middlE East
Reinhard Wind
Owner & Managing Director,
Gutenberg Publishing FZ-LLC
November 2012 I 3
The Essential Warehouse
PUBLISHER’S NOTE
No one wants to keep stocks. Goods
shall arrive and shall be distributed to the
market immediately. With that scenario the
inventory costs can be kept to a minimum
and the time from production to getting the
goods to the consumer can be minimised.
But things do not always work like that.
The variety of goods has increased and
more and more SKUs have to be stored and
administered in the warehouse. The Gulf
Region has positioned itself as the turning
point for any kind of product.
So the warehouse has to cater for that
and, as a result, hundreds or even thousands
of new warehouses have been built in the
region.
When looking back a few years, we were
recognising the Pacific Controls Building
with its LED watch when driving from Dubai
to Abu Dhabi on Sheikh Zayed Road. It was
standing there all alone and we all were
wondering why they put the building there
into the desert with no one around.
These days we see dozens and even
hundreds of warehouses in that area that
even reach back to the Emirates Road. All of
this happened in the past 4-5 years when the
world has been in a constant state of crises.
So we have to see that warehouses are
an essential and integrated part of the global
supply chain.
Yes, we need to reduce the time that
goods are stocked in the warehouse, but we
also have to add new services that need to
be carried out in the warehouse. Technology
in a wider range has entered the warehouse
premises and the newest forklifts, reach
trucks, WMS solutions and most modern
handhelds are in use these days. Clients
demand transparency and the service
provider has to cater for that.
Things in the warehouse have changed
in the past years, but the warehouse is not
obsolete. The warehouse has even been
promoted to be a distribution centre packed
with technology and run by experienced
warehouse managers.
IN THIS ISSUE
NOVEMBER 2012
06
Long gone are the times when a warehouse was just about holding supply and inventory storage. As the supply chain moves to a leaner, demand-driven model, the trend is towards less inventory in the system but with exploding numbers of SKUs. Thus, today’s distribution centres are designed to expedite product flow.
tHE modErn warEHoUsECOVER STORY
REPORT
Economic Zones World’s Joe Garwood, Global Sales Manager, Build to Suit Services, explains the concept and all other aspects of the innovative EZW offering.
ANALYSIS
Over the past 30 years or so, the role and the meaning of the warehouse have changed significantly; great emphasis is now being placed on customer satisfaction and retention along with the need for upgrading and modernising.
warEHoUsE optimisation
fEATURE
Dubai Trade, the premier trade facilitation entity that offers integrated electronic services from various trade and logistics service providers in Dubai under a single window.
rosoom wallEt
TECHNOLOGY
Productivity & Ergonomics, two major keywords in Logistics where maintaining high throughput is the main concern, Linde Reach Trucks “Active” series have them ALL.
onE-stop solUtion witH lindE
REPORT
Microsoft has launched the much anticipated Windows 8 in the Middle East.
microsoFt windows 8 - concErns
26
30
36
40
LOG. WINDOW REPORT ANALYSIS fEATURE TECHNOLOGY EVENTS CALENDAR
28
bUilt to sUit
CONTENT
T
From design to built by paul antonio schneuer
I November 20126
COVER STORY
The Modern Warehouse
From design to built by paul antonio schneuer
November 2012 I 7
COVER STORY
The Modern Warehouse
Thus today’s distribution centres
are designed to expedite product
flow rather than provide long-term
storage. Therefore, it is paramount to
understand the logistics processes and
to wrap a box around these processes.
When designing a logistics facility the
ultimate goal is to minimise cost. This
includes both capital expenditure for
the construction as well as operating
and maintenance cost. The main
principle should be the productivity of
the operation.
choice of location and setting-out The selection of a DC location is
oriented by its function. Does it serve
internal flows? Or is it a 3PL centre with a
varying clientele? Is there a barycentre?
Existing transportation networks are just
as important as the availability of skilled
labour and the accessibility of utilities.
And of course the land plot chosen
should be in a constructible area where
this activity is allowed to be performed.
Obviously in the Middle East
planning authorities have in many
cases allocated specific areas to the
logistics activities and have furthermore
already put in place the corresponding
infrastructure.
Beyond that, the choice of the right
land plot considers its size and shape
as well as the geotechnical properties
which have an imminent impact on the
feasibility of the project.
Long gone are the times where a warehouse was just about holding supply and inventory storage. As the supply chain moves to a leaner, demand-driven model, the trend is towards less inventory in the system but with exploding numbers of SKUs.
I November 20128
the functional design Targeting the minimisation of operating
costs while maintaining desired service
levels, as much information about these
operations must be collected.
Assuming a conventional case pick
operation, this includes the number of
shipments and production and receiving
cycles as well as the type and classification
of the inventory, the handling equipment
involved, the warehouse management
system and so forth.
From this information can be deducted
three major factors which are driving the
design of the modern DC: pick slots, cubic
inventory storage and docking requirements.
Assigning an efficient slot type to each
item in the DC should be based on the
shipping volumes and the replenishment
activity. The trade-off in productivity is
pick-line length vs.restocking activity. The
necessary storage volume in number of
pallets is the ability to store cube.
The more balanced the work load, the more efficient the design.
Once pick slot requirements are figured
out and converted into rack bays, the cubic
inventory will define the height of the bays
and thus, the required size of the entire
building.
The dock has become the heart of
operations which creates efficiency but
eventually also bottlenecks. Docking
requirements are defined by number and
size of services, hours and days of operation
as well as the nature of the handled
batches. The marshalling area can range
from 10 to 40 metres depending on the
amount of cross-dock and product flow or
if there is handling required like packing,
wrapping or tracking. With the evolution from
inventory storage to product flow, the square
metres per product have decreased but
have essentially impacted the requirements
for more efficient facility designs.
We therefore expect an evolution of the
length-to-width ratio of a modern DC of
24 000 m² to become a 1:1.65 rather than a
traditional average of 1:2.
This translates into a model facility that
might be 200 metres long by 120 metres
wide. To expedite flow through, two opposite
20 to 25 metre deep marshalling areas will
simultaneously handle shipping
and receiving operations. A portion of the
racking area might be very narrow aisle,
some bulk storage will be necessary too.
This type of design will be required
because the modern warehouse does
many more activities than just storage. Items
are moving through the distribution centre
undergoing whatever services the customer
is expecting.
the architectural design
The architectural design is driven by
cost, speed of execution and quality on one
hand and on the other hand by aesthetics,
environmental and social implications. The
outcome shall be a lucrative investment
and a comfortable and efficient facility but
simultaneously a building which lasts for
more than three decades, is polyvalent and
able to accommodate 3 to 10 successive
tenants and ultimately becomes a “good
neighbour” in the block.
Tenants and investors alike want to make
their buildings highly flexible. Therefore,
thinking ahead to consider extension
planning and what-if scenarios will enhance
the DC’s value.
COVER STORY
Facilities need to be easily adaptable to future needs.
November 2012 I 9
The plot size should be suitable for a
building extension and for an expanding
trailer or external storage park. Also the
utility services should be sized to handle
future growth. The structural grid of the
building shall foresee different racking
designs and also the change to more
sophisticated handling equipment.
Here the warehouse flooring constitutes
the centre of interest. It is the utmost
important piece of construction affecting the
logistics operation. Over time, the material
and equipment have become heavier and
more elaborate and this puts more stress on
the slab.
This is particularly a problem in high-
traffic areas like loading docks, where
forklifts are especially hard on joints of the
concrete slab.
There are obviously solutions like
armoured joints, joint-less slabs and
improved concrete made with fiber-
reinforced and shrinkage compensating
mixes.
The above functional design has to be
related to the surroundings, technical and
service buildings, orientation to the sun and
dominant winds, battery charging room,
clerical and operational offices, returns
handling and so on.
sustainability
One major trend guiding DC design
today is the desire to create sustainable
and environmentally friendly facilities. In the
Middle East this doesn’t necessarily mean
to “go green”.
There is no need to integrate all topics of
the commonly applied LEED® matrix. Some
points like “bicycle stands”, “skylights” or
“bringing outside air in” don’t seem to take
the region’s geographical conditions into
account.
But certainly a modern warehouse integrates into the environment in a number of sustainability aspects.
These sustainability aspects can be very
easy to implement. Some choices fitting well
to the Middle East are the use of clerestory
COVER STORY
Responsible choices of
construction systems and
materials
Construction with low
environmental impact
Energy, water and waste
management
Maintenance planning and
execution
Thermal, acoustic,
moisture, visual and
smell comfort
High air and water quality
•
I November 201210
windows instead of skylights in order to
prevent direct solar thermal impact. And it
should be specified to use white reflective
roof material to further reduce the heat gain.
Use ceiling mounted fans to prevent heat
stratification and provide air movement.
Or consider an extraction system on the
opposite side to the loading docks in order
to have a continuous air-flow through the
building to achieve a wind chilling effect.
Use energy-efficient fixtures, systems and appliances, but even better, use a building management system (BMS) which monitors and controls all consumptions in the building.
Other than the air-conditioning, lighting
is the major energy consumption. New
efficient T5 compact fluorescents are on the
way to becoming a standard for the industry
and are a big payoff.
Since there is a number of airconditioned
DCs in our region, maintaining a very tight
building envelope with the best insulation
coefficient is critical to energy savings. The
entrances at the loading docks should be
provided with means to reduce infiltration
of outside air into the building. Tight seals
around the trucks when they are backed-
up to the dock in combination with higher
insulation of the sectional doors are an
effective method.
It becomes sophisticated if the DC shall
also produce some energy: an installation
of photovoltaic panels on top of the facility
can become a utility size power plant in
the megawatt range. But the regulatory
environment does not always allow such
investments to be profitable.
Certainly solar thermal installations
should be considered: a cheap and efficient
solution to make hot water. Indeed, a
warehouse is not a residential building,
however, people do shower and wash their
hands there too.
COVER STORY
“Such modern warehouses are still not the norm in the UAE and even less in the greater region. But there are already some respectable examples out there in our industrial zones. And a high quality modern warehouse finds a quality tenant much more easily and therefore also reliable investors.”
Paul Antonio Schneuer, Business Development Director, GSE Design & Build
November 2012 I 11
ANALYSISPROFILE
June-July 2012 I 11
I November 201212
ehrhardt + Partner: Modernisation of Warehousesthe warehouse management system lFs has been safelyand successfully integrated many times within the frameof complex modernisation projects.
COVER STORY
November 2012 I 13
COVER STORY
ehrhardt + Partner: Modernisation of Warehouses
the modernisation software system’s flexibility, functionality and reliablitiy as well as on the specialist knowledge of the partner company, commissioned with modernisation.
Here, Ehrhardt + Partner can play off
their competence.
Together with their specialized
subsidiaries, E & P company realizes
complex warehouse modernisations
within short times reliably and safely.
Ehrhardt + partner contribute to modernization of warehouses by:
Correction of disturbing sources and reduction of downtimesIncreased process securityImproved use of spaceTransparent and efficient processes in the entire warehouseBasis for the application of the most modern picking technologiesInvestment and future security
I November 201214
COVER STORY
The service and supply chain know E+P for their modular LFS warehouse management system. This system can be used across various industries and is designed both for simple and more demanding requirements. The standard system supported by a relational database controls the entire material and information flow in logistics centres by means of dialogue supported applications.
The high development standard of the LFS warehouse management system guarantees customers maximum investment security and is future-proof; high functionality and an extremely economical quality product. It goes without saying that the LFS system has communication interfaces with all conventional ERP, MMS and MRP systems; likewise there are services for use in SOA environments, and easy connection of software systems.
The reliable integration of LFS into these
systems and connection to prevailing carrier
haulage, customs and online shop systems
has already been put to the test in multiple
projects.
Problem-free data exchange using
computers and other software systems
via EDI, IDOCS, XML, FTP, DDM, TCP/
IP MQ Series socket connections, etc. is
guaranteed.
An important focus of activity at Ehrhardt + Partner is the reliable, deadline compliant and on-budget modernisation of manual and automated logistics.
LFS guarantees increases
in process efficiency, allows
significant savings and a long-term
maintainability at low costs.
November 2012 I 15
COVER STORY
Compared to other warehouse management systems,LFS saves up to 70 percent with regards to future adaptations or extensions.
accepting their new technology E+P have a logistics centre where people
are trained how to handle their software.
At their innovative logistics centre, top
trainers and warehouse logistics experts
convey highly specialised learning content
encompassing the entire subject area:
fascinating and above all, authentic,
practical experience for practical application
– from radio frequency via Pick-by-Voice to
RFID.
So whenever a new customer wants to
implement their software in their warehouse,
they learn it in practice, and help them
to implement the software on their own
whenever they need it.
the future of a modern warehouse in the gulf region
In today’s hectic and complex business
environment, supply chain professionals
need to make certain that they themselves
as well as their staff have skills to succeed,
that’s where education comes in.
The challenges of the 21st century with
globalisation, the growing influence of the
World Wide Web and accelerated climate
change will affect all industries and will call
governments and executives all over the
world to action.
logistics will be a genuine trendsetter for the economy of the future
The majority of political, regulatory and
legislative stakeholders still see logistics
in the limited sense of goods transport,
warehousing and special process solutions,
rather than recognising the macro-
economic relationships. Logistics fulfills
a vital backbone function in supporting
macroeconomic processes and the
operation of markets, critical infrastructures
and provision to consumers. In addition,
logistics has long been a high-tech industry,
with important developments like RFID,
GPS, satellite navigation or in turn driving
ecommerce.
The next generation of the Internet
will lead to completely new business
models and industrial processes. Logistics
companies will also be able to provide all or
parts of more complex production, delivery
and service processes than ever. It is in this
light that the competitiveness of industries is
increasingly dependent on logistics.
For all these reasons education and good
knowledge helps to keep up with the
accelerating changes, and the Middle East
keeps on growing with the rest of the world
as an unity.
It is recommended that associations
collaborate or partner to some degree
to consolidate and deliver a common
foundation upon which to build a
specialisation. That is a big challenge, but
E+P believes it can be done. With their
expert knowledge and experience, they
can introduce new technology to family
owned companies having traditional ways
and which are losing their knowledge and
expertise by relying on ageing manpower.
They can help them in keeping their
knowledge gained through the years,
and assimilate it with existing and future
technologies.
I November 201216
COVER STORY
The Ideal WarehouseNowadays, discipline and technology combined with advanced management skills have conquered the warehouse premises. That was very necessary to align with the high-profile services that the freight industry is offering these days.
Do you remember the time when warehouses were built for storing goods only?
At that point in time any type of product was brought into miserable planned and maintained warehouses for the sake of being stored.
That means that goods on fragile and poorly built pallets were brought into warehouses and were left there for a longer period of time until all the stock was used up and the next vessel arrived for refilling the stocks again.
Yes, this was a scenario of “yesterday” when warehouses were built for the purpose of storing goods. As we all know this is not true for the modern warehouse of today any longer. We have to admit that the term “warehouse” is not fully correct any longer. These days we are talking about distribution centres as a warehouse now has to cater for much more than for just storing goods.
By Reinhard Wind
November 2012 I 17
COVER STORY
In fact storing is not the thing that you want any longer because no one wants a lot of assets lying around, as it is dead (not working) capital.
a warehouse is a performance centre where various value added services have to be performed.
Goods are brought in and they are stored for the shortest time possible. Before being shipped to the retail outlets, supermarkets or any sales organisation, the products are picked, packed, assembled and sent to destinations throughout the region.
in past decades in the logistics world, a complete “new” market niche has been created.
We call it contract logistics and/or third party logistics providers (3PL). These guys very well understand the needs of the different industries and they offer their services for very competitive rates. Often they offer their services for a particular niche only because the needs for handling pharmaceuticals, explosives, luxury watches, and garments, spare parts for cars and trucks or heavy tools are quite different. Contract logistics has become a booming business in the Gulf Region.But the client! He also has changed quite a lot over time and has become very, very demanding.
The client wants to know everything in detail for a fair price and he wants to know where his products are, when they arrive and he wants to have this information available at any time.
Therefore, warehouses needed to adapt to those requirements. Warehouse management systems provide the customer with the information he requests and the client can track and trace the goods and he can set his sales strategies accordingly.
Over the past five to ten years, the warehouses in the Gulf Region have evolved to something like high bay warehouses with super flat floors, high quality racking solutions with a narrow aisle set-up and VNAs for utilising the floor space and they have zones for value added work.
The warehouse staff these days is skilled, trained, knowledgeable and motivated to do a good job. The managers very much concentrate on the safety standards to reduce the risk of injury and they increase the efficiency in the warehouse dramatically.
We could say that discipline and technology combined with advanced management skills have conquered the warehouse premises.
That was very necessary to align with the high-profile services that the freight industry is offering these days. Air, sea and road transport has improved dramatically in the past decade and “just in time” services are challenging warehouse operations.
Every single day thousands, of planes, ships and trucks are bringing goods from all over the world to be stored and redistributed in the region or reshipped to
some other destination somewhere around the globe. We call it the global supply chain that has infiltrated our daily work. We are no longer a “stand alone” solution that can live without any influence from the outside world, but we are an integrated element of the global supply chain network. We recognised that the logistics and supply chain operations in the Gulf Region had to widen their vision and had to bring real supply chain professionals on board, who have the experience to integrate the local operation into the global supply chain network smoothly and profitability.
The logistics and supply chain companies in the region also had to experience that they only can survive and thrive, when establishing themselves as a valuable link in the global supply chain. That means that only when succeeding in positioning their own operation as a real value offer in the supply chain they can survive and thrive. The client then honours it by booking the respective services. But not only that. The operation has to be profitable in the long run.
And what does this view have to do with the modern warehouse, you might ask? Everything – is the answer. Otherwise we still would deal with outdated and old, badly maintained and insufficient warehouses. Only the recognition to be an integrated link in the global supply chain made warehouses evolve into distribution centres with a high value service offer.
But it was not easy for the contract logistics industries to learn this lesson. Actually they “needed” the bankruptcy of the Lehman Brothers in September 2008 and the following economic crises to be able to understand and to redesign their offer, so that they can sustain their operations even in hard times. But the choice was easy: closing down, selling or reinventing themselves by adopting the offer to the demands of the client.With that, the view towards their own services changed completely. Things got dramatic at first, but after months and even years of adopting the service portfolio of the contract logistics companies could gain ground and could change into profitable companies.
It is always difficult when the market changes from a seller market to a buyer market. In a buyer market the buyer says what he wants and needs and the seller has to provide the services for that.
I November 201218
That needed a lot of flexibility and rethinking as so many companies were used to easily selling their services to the market because the demand was by far higher than that of the supply. But this is not the end of the story.
After the bankruptcy of the Lehman Brothers in September 2008, the world was in a constant state of turmoil and crises. The never-ending list of globally changing conditions and the insecurity has left scars on the supply chain operations.
The highly experience Supply Chain Manager is requested to anticipate so many things and the consumer requests the shortest time to market.
Goods are manufactured in some part of the world one day, and they should be available in the shelves of the supermarkets and stores all over the world almost on the next day.
Then, we see changing economical and political situations, embargos, wars and natural catastrophes; and we see the Supply Chain Manager with his operations and his warehouses, trying to find a red line amongst all these sensitive and fragile global factors.
Can you remember what happened when this volcano with an unpronounceable name in an island erupted some years back? The whole of Europe was in a state of shock when the air traffic stood still from
one day to another. Or just look a few weeks back when hurricane “Sandy” hit the shores of the United States and the daily supply collapsed within hours.
Then we saw the Arab spring where trade routes were badly affected and we see the pirates in Somalia and other parts of the world, who make the insurance premiums for cargo transport hike up tremendously. All these factors affect our warehouse operation in one way or another.
So what is the formula for the most modern warehouse? How to plan it for the best? We could say that there is not one formula, but thousands of different formulas. Every operation has to understand its core values and its USP (Unique Selling Proposition).
Every operation has to widen its view in terms of becoming a valuable part of the global supply chain.
All of a sudden, shortcomings and bottle necks are discoverable and the urge to solve these matters arise.
Then a very high operative stability plus a highest flexibility needs to be put into the equation. Some scenarios and redundancy concepts have to be considered in case something unexpected happens
COVER STORY
e.g. if some key personnel leaves, if some security threats affect the global and local supply chain of if the global economy gets hit again.
When setting up such extreme scenarios, the effects on your own operations have to be understood and measures have to be taken if certain things could jeopardise the service quality too much.
But all these scenarios are not a one-time look at, but a continuous process that the responsive Supply Chain Manager has to come up with regularly.
All these factors influence our view towards our warehouse and the position we have in the local and further on, in the global economy. With that, we develop visions that are enhanced, and that help our operations to go through rough times. We look at our intangible operations with the tangible warehouse and the fleet that we are operating.
Supply chain professionals, over time, develop this kind of view and they care very much about all the factors that may or may not influence their operations. Then, and only then, warehouses are built in harmony with the surrounding circumstances and they are part of a value chain, the global supply chain. Then the seeds are sown to thrive and to lead.
19
Selected References:
Take your warehouse to the pole position
Visit the fi rst Logistics Solution Center in Middle East at Dubai DLC
EPS – Ehrhardt + Partner Solutions DWC – LLCSoftware Systems for Warehouse Logistics Dubai Logistics City · P. O.Box 7480 · Dubai, UAE
Phone (+971) 4-87 01 000 · Fax (+971) 4-87 01 050
www.ehrhardt-partner.ae · Email: [email protected]
Full Logistics Software Suite
Logistics Focused SolutionsWarehouse Management System LFSWarehouse Planning and Consulting
Warehouse Optimization · Distribution Management
LFS – your total Solution
The warehouse management system LFS, is modular appli-cable to all industry sectors. It was designed and imple-mented for both, simple requirements applications as well as complex. Through dialogues based, the LFS manages the complete mate-rial fl ow and information of logistics center.
Perfect Ensemble Playing
www.ehrhardt-partner.ae
I November 201220
LOG.WINDOW
uAe logistics market to exceed usD 10 billion in 2015 Barloworld Logistics, a leading
provider of logistics and supply chain
management solutions, recently
revealed that it is considering several
small acquisitions to further strengthen
its expertise and provide clients with
smart supply chain solutions.
FedEx Express Opens New Facility in Dubai FedEx Express, a subsidiary of FedEx
Corp. (NYSE: FDX) and the world’s
largest express transportation company,
is further increasing its presence in
the UAE and expanding its commercial
footprint in Dubai.
The new facility in Al Garhoud was
officially inaugurated by His Highness
Sheikh Ahmed bin Saeed Al Maktoum -
President of Dubai Civil Aviation Authority,
Chairman of Dubai Airports, Chairman
and Chief Executive of Emirates Airline
& Group, along with Mr. Gerald P. Leary -
President of FedEx Express Europe, Middle
East, Indian Subcontinent and Africa
and David Ross – Senior Vice President
of FedEx Express Middle East, Indian
Subcontinent and Africa Operations.
The opening of the facility is another
milestone for FedEx in the region. Last
year, the company celebrated the opening
of a 48,000 square feet facility in the Jebel
Ali Free Zone (JAFZA). In 2011, FedEx
also launched its new B777 Freighter
intercontinental flight route, which provides
significant service improvements
for customers shipping between North
America and the Middle East.
“FedEx has been operating directly in
Dubai for more than 23 years, establishing
our regional hub here, with flights linking
the Middle East to the rest of the world.
The investment in the Garhoud facility is
in line with FedEx’ strategy to continue
offering outstanding services that fit our
customers’ needs”, said Gerald P. Leary.
The new facility in Al Garhoud is the
fourth and largest FedEx station in
the UAE Incorporating state-of-the-art
technologies and advanced package
processing systems that can sort up to
3,000 packages per hour, inbound and
outbound shipments are now processed
faster - enhancing the overall customer
experience.
This, as the company’s capabilities are
being leveraged by clients to align
their supply chain strategy with their
business goals to achieve a competitive
advantage.
Barloworld Logistics stressed that rapid
market growth
and large-scale
investments
in the UAE’s
logistics sector
as well as in
other GCC states
underline
the important
role of this
key industry
in realising
the economic
diversification program being adopted by
different countries in the region.
Frank Courtney, Barloworld Logistics
Chief Executive for EMEA region, said:
“Supply chain management plays a
crucial role in the sustained economic
growth of the UAE, as an increasing
number of investors are taking advantage
of the country’s advanced logistics
infrastructure and strategic location,”
Courtney added.
Barloworld Logistics currently offers the
full breadth of logistics services and
specialised competencies, delivering
strategic support to clients in the UAE
and across the GCC.
November 2012 I 21
LOG.WINDOW
JAFZA and Dubai’s Competitiveness is Strong
JAFZA held its annual Business
Associates Forum 2012 at the Emirates
Towers Hotel on Tuesday the 6th
November. The forum attracted
experts in their fields, including key
business consultants, trade and
investment specialists, and government
representatives.
The evening’s conversation, themed
“Competitiveness of a Location”, was
designed to answer and discuss how Dubai
and JAFZA are positioned to play in the new
world economy. Several key supporting
trade partners, consultants and stakeholders
were recognised during the forum for their
dedication and contribution to JAFZA’s
success over the last year and received a
token of appreciation.
In his closing address, Deputy CEO of
JAFZA, Ibrahim Mohamed Al Janahi said:
“Without the support of all our stakeholders
and partners, without their contribution,
their feedback, and their dedication to
success,JAFZA would not be the success it is
today.”
Two New Heads at CHAMP Cargosystems
CHAMP Cargosystems has
appointed Dirk de Rooij Head of
Commercial Operations EMEA & CIS
and Steven Fayers Head of Proposition
Development eCargo to further grow
the business and strengthen the
management team. CHAMP provides
the most comprehensive range of
integrated IT solutions and distribution
services for all players in the air cargo
transport chain.
Dirk de Rooij has been named Head
of Commercial Operations – EMEA & CIS
at CHAMP Cargosystems. He is reporting
directly to the VP and is responsible for
all sales activities in the EMEA & CIS
region.
In addition, Steven Fayers has joined
CHAMP Cargosystems as Head of
Proposition Development eCargo. Fayers
has 15 years of experience in air cargo
information technology under his wings,
having worked for BA (Speedwing),
BT (Syntegra), and UBM Aviation (OAG
Cargo).
“We are delighted that two such
recognised sector professionals join our
team. CHAMP Cargosystems has set
itself ambitious goals, and we expect Dirk
and Steven to help us further expand
our footprint in the air transport market
despite the current economic climate.
They bring a wealth of experience and
excellent business contacts to CHAMP,”
says James Fernandez, Vice President
Global Commercial Operations, CHAMP
Cargosystems.
Dubai International Airport’s Strong Performance
Dubai Airports reported strong
performance in the first nine months
of 2012, with passenger traffic
reaching 4.78 million compared
to 4.23 million recorded the same
month last year.
The strongest market in terms of
passenger growth were South America
with +106.3%, mainly driven by Emirates
Airline’s new operations to destinations
there, followed by Russia and CIS,
Australasia and North America. Jamal
Al Hai, Executive Senior Vice-
President, International Affairs &
Communications, Dubai Airports,
said that “these figures confirm the
importance placed on Dubai as an
international airport.”
I November 201222
LOG.WINDOW
DHL, the world’s leading logistics
company, has hosted the latest event
in its ‘Partners in Trade’ series held
last November 5, 2012; looking at the
importance of the US trade lanes to
customers in the UAE. The event provided
a unique platform for DHL to bring
together partners in the UAE that have an
invested interest in trade with the US and
was a demonstration of DHL’s ongoing
commitment to enhancing international
trade lane relationships and increasing
global connectivity for the benefit for the
UAE economy.
The event, which took place at The
Address Downtown was hosted by
Frank-Uwe Ungerer, Country Manager
for DHL Express in the UAE, and Karsten
Aufgebauer, Senior Vice President
and General Manager for DHL Express
Northeast US. To further support US – UAE
trade growth, DHL Express partnered with
the US Department of Commerce’s benefit
ship operators by allowing them to utilise
our full International Trade Administration
(ITA) earlier this year to help small and
medium sized businesses breakthrough
into international sales opportunities in
the global market place, by providing
all-inclusive export assistance to the SME
sector.
Frank-Uwe Ungerer, Country Manager
for DHL Express in the UAE, said: “As the
International Specialists, we believe it is our
overarching duty to support our business
partners and tailor our logistics offerings to
meet their ever changing business needs.”
DHL Hosts ‘Partners in Trade’ Event to Discuss UAE to US Trade Routes
GEODIS WILSON SPONSORED DEFENCE LOGISTICS & SUPPORT FORUM 2012
The global multimodal service
provider Geodis Wilson was one of
the Sponsors of this year’s Defence
Logistics & Support Forum which
took place at The Oryx Rotana
Hotel, Doha, Qatar from 11th to 13th
November 2012.
The event was attended by
Général (2S) Bertrand Louis Pflimlin,
Defence Adviser for Geodis and
Francois Coron, Geodis Wilson Qatar
Managing Director, together with
other executives from Geodis Wilson
Qatar, who were on hand to discuss
the specific challenges of the defence
logistics supply chain and how Geodis
Wilson’s proven track record can help
companies to meet this industry’s
specific challenges.
The event focused on developing operational
efficiency and streamlining procurement
systems to create logistics excellence. With
Qatar’s procurement and military spending
growing rapidly there is a greater need for the
development of efficient, effective and
interoperable logistics systems and
strategies. The same is true for Qatar’s
allies in the region where progress in recent
years has been rapid.
November 2012 I 23
LOG.WINDOW
EMERSON INVESTS US $33 MILLION IN MIDDLE EAST AND AFRICA HEADQUARTERS
Utico eyes Coal Power projects across GCC
Globe express services (Overseas Group) announces 12 per cent growth
After announcing its ambitious US$408
million (Dhs1.5 billion) coal power plant in
the UAE recently, Utico Middle East, the
GCC’s largest private full service utility
and solutions provider, is now taking its
mission to provide clean coal power to the
rest of the GCC.
Utico Middle East and Shanghai Electric,
the world’s largest coal power company,
recently announced a joint collaboration
to establish the world’s greenest coal-fired
power plant in Ras Al Khaimah. The Dhs1.5
billion facility is expected to be completed
in 2015 and will generate 270 MW of power
when fully functional.
Richard Menezes, managing director of
Utico, described the facility as a milestone
Globe Express Services (Overseas
Group), one of the world’s top
100 global logistics providers, has
announced a 12.21 per cent growth
from January to August 2012
compared to the same period in 2011,
which is in line with the company’s
goal of achieving at least a 15 per
cent increase in business volume
between 2012 and 2013.
GES (Overseas Group) further
revealed that the UAE remains a key
growth catalyst for the company as the
country has again improved its ranking
in the World Bank’s biennial Logistics
Performance Index (LPI) with a score
of 3.78, jumping to 17th place in 2012
from 24th in 2010 among 155 countries
surveyed and topping the list in the
Arab world.
GES (Overseas Group) also pointed
out recent surveys showing the positive
growth of the UAE’s logistics sector,
which has been predicted to reach a
value of around USD 9.4 billion by 2014.
Accordingly, the company has reported
a sustained increase in demand for
its core services that include Project
Logistics and Management (out-of-
gauge, breakbulk, RoRo) and Logistics
and Compliance Consulting.
Emerson announced it is investing
USD 33 million to expand its Middle
East and Africa headquarters campus in
the Jebel Ali Free Zone in Dubai. With
new distribution facilities, assembly
areas, testing and offices, the expanded
headquarters campus will enable
Emerson to closely support its customers
in the region.
Covering an area of 13,000 square
metres of developed space, it will
significantly increase the size of Emerson’s
existing facilities in Dubai and is scheduled
for completion by the end of 2013. The
expansion will enable Emerson Climate
Technologies, an Emerson business, to
consolidate two existing Free Zone sites.
“The new building will also help us support
employees, customers and end-users with
product and technical training that might
previously have required travel outside
the Middle East,” Ed Purvis, executive vice
president of Emerson.
development for the Arab world that
would enable GCC nations to meet their
utility requirements while showcasing their
commitment towards clean, green energy
resources.
Utico is currently in talks with Dubai which
wishes to procure 12% of its power from
clean coal as well as other GCC countries to
implement this unique clean energy project
at substantially lower power tariffs.
I November 201224
LOG.WINDOW
INNOVATIVE LOGISTICSGeodis Wilson UAE LLCPO Box 219, Jabel Ali Freezone UAETel. +971 4 880 9220 Fax. +971 4 880 [email protected]
www.geodiswilson.com New research from Brocade indicates
that many channel organisations are being
impeded in their efforts to move toward
cloud-based professional services due
to a lack of flexibility and capability by
their vendors. The study revealed that in
addition to direct competition, channel
organisation’s professional services
ambitions are being restricted by a lack
of innovative vendor solutions, overly
complex programs and proprietary vendor
technologies.
Based on a survey of over 500 channel
organizations worldwide, the report revealed
that almost half of respondents expect
professional services to become their main
revenue generator by 2020. Yet, for
Channel Partners Expect “Cloud Professional Services” to be Main Revenue Generator by 2020
Pierre Blayau, Chief Executive Officer
of SNCF Geodis, has reorganised
responsibilities at SNCF’s Transport and
Logistics Division in agreement with
SNCF Chairman Guillaume Pepy.
As part of a governance change
at Geodis decided by the Board of
Directors, Pierre Blayau, Chairman and
Chief Executive Officer since January
2001, has become Chairman. On his
proposal, Marie-Christine Lombard has
been named Chief Executive Officer,
effective from 24 October 2012. Ms
Lombard was previously Chairman and
Chief Executive Officer of TNT NV.
Jean-Louis Demeulenaere, Chief
Executive Officer of Geodis, is leaving
the company to pursue new projects.
The Board of Directors joined Pierre
Blayau in expressing its gratitude
for the work he has accomplished at
Geodis.
Commenting, Pierre Blayau says he
is delighted that a recognised sector
professional is joining Geodis to give
company employees a new sense
of momentum in a difficult economic
environment.
Guillaume Pepy adds: “Given the
crisis in volumes in the goods transport
sector, I fully support the changes made
by Pierre Blayau. The arrival of Marie-
Christine Lombard at the SNCF group
as Chief Executive Officer of Geodis will
strengthen the teams and ready Geodis
for a new phase of profitable growth.”
the majority of respondents, professional
services account for 25 percent or less of
revenues today.
The research also revealed the growing
customer demand for professional services,
with complexity and constraints on CapEx
reported as the biggest customer challenges.
Only 11 percent of respondents currently
look to their vendors for innovative finance
solutions and 19 percent for marketing
funding-- key when trying to build a brand
and reputation rather than sell on price.
He contends that to compete in professional
services sector, channel organisations now
need to consider several things such as
vendors’ strategies, vision, and approaches
to technology design support, etc.
PIERRE BLAYAU REORGANISES RESPONSIBILITIES AT SNCF’S TRANSPORT AND LOGISTICS DIVISION
WSS New Life raft Station Vital to Efficient Passage through Suez Canal
Wilhelmsen Ships Service
(WSS) has opened a new
liferaft service station in
Suez, Egypt, which will
service vessels transiting the
Suez Canal and Egypt’s main
ports.
Russell Dinwoodie, General
Manager WSS Egypt said:
“With over 17,000 vessel
transits per year in the Suez
Canal, this new Liferaft Service
Station is an important addition
to our global network. Its
strategic location will range of
liferaft services whilst waiting
to transit the Canal; avoiding
costly deviations, uncertainty
over service and supply levels
and ultimately, making passage
more efficient’.
Known as the ‘Highway to
India’, the Suez Canal connects
the Mediterranean Sea at Port
Said and the Red Sea at Suez,
making it a hugely important
navigation waterway. In
addition to liferaft servicing,
the new service station will
enable customers to carry
out liferaft exchanges at the
ports of Alexandria, Port Said,
Damietta, Safaga and Nuwaiba.
The Liferaft Exchange
Programme (LRE) from WSS
offers global exchange of out
of date liferafts for oprations
ones, allowing customers to
take better control of costs,
and ensure that their vessels
remain fully compliant. Since
its launch, the LRE concept has
proved to be a market shaper,
and is fast replacing the
traditional liferaft ownership.
November 2012 I 25
LOG.WINDOW
INNOVATIVE LOGISTICSGeodis Wilson UAE LLCPO Box 219, Jabel Ali Freezone UAETel. +971 4 880 9220 Fax. +971 4 880 [email protected]
www.geodiswilson.com
United Motors and Heavy Equipment Co. awarded top performing service centre by MAN
The MAN service centre in Al
Qusais managed by the exclusive MAN
distributor in the Emirate of Dubai,
United Motors and Heavy Equipment Co.
has been awarded the top performing
service centre in the Middle East and
Africa by leading manufacturer of mass
transport vehicles MAN Truck & Bus
Middle East & Africa FZE.
At a ceremony to mark this occasion
at the Big 5 International Building &
Construction Show in Dubai World Trade
Centre, Markus Geyer, CEO Sales Region
Middle East & Africa for MAN presented
the award to Khalifa Saif Darwish Alketbi,
Managing Director of United Motors and
Heavy Equipment Co.and Darwish Bin
Ahmed in Abu Dhabi.
The UAE service centre outperformed
42 service centres from 35 participating
countries in the region, in addition to being
ranked among MAN’s top performing
service centres globally.
Ten service centres from the Middle East
and Africa were recognised for excellence,
proving the high quality of after-sales
support MAN is committed to providing to
its customers in the region.
MAN has a big product footprint in the
Middle East and North Africa region, with
more than 70,000 trucks and more than
8,000 buses currently in operation on
regional roads,” said Rudolf Wiegand, MAN
Vice president After Sales in Middle East
and Africa.
I November 201226
REPORT
BUILT TO SUITas an Option with Difference
Economic Zones world’s
Joe garwood, global
sales manager, built to
suit services, explains
the concept and all other
aspects of the innovative
EZw offering.
built to suit warehouse
When asked what a Built to Suit (BTS)
Warehouse is, Joe explains that it is exactly
what it is, a warehouse that is built to suit a
customer’s individual operation.
Customers consider BTS option mainly
due to the fact that they say what they
need, and we find a flexible solution to
deliver their needs such as:
the choice is basically down tothe customer’s preference.
Most customers prefer an “asset light” approach using OPEX (Operational Expenditure) on their balance sheet as opposed to CAPEX (Capital Expenditure), therefore a leasehold solution is the most suitable.
JAFA-Gazeley develops a building at its own cost and risk for an agreed specification, cost and timeline.
Our ownership solution is popular because it is also at JAFZA-Gazeley’s cost and risk but provides the customer an opportunity to own the building upon its completion. Development Management is particularly helpful for customers that prefer to own their own building and
To lease
To own
Development
Management Services
November 2012 I 27
are happy taking development risk, albeit using JAFZA Gazeley’s Intellectual Property, supply chain and skill sets to deliver a building within the customer’s budget and specification.
gazeley pioneers in warehouse development
Gazeley is an Economic Zones World group company and a leading global developer of sustainable industrial and logistics spaces, with a strong presence in Europe, Asia and the Middle East. They are experts in providing Build to Suit solutions and a tailored service to our customers.
Gazeley have developed over 7 million square metres of quality, cost-effective warehouses to date and they are committed to consistent and exceptional service in every market that they operate.
JaFZa-gazeley projects
A recent example of a building developed within the Free Zone was for the international 3PL CEVA. The building is located in JAFZA South and is a 63,121 sq. metre distribution complex, part ambient and part temperature controlled, which was completed in 34 weeks.
The building was handed over in compliance with all regulatory requirements within a challenging programme and we also facilitated “early access” for CEVA, six weeks before actual completion.
This enabled them to complete installations and commence immediate operation on the day of handover. Gazeley offer sites across JAFZA and TechnoPark and for our Development Management
services, we can assist our customers on a “Mid-Range” size of circa 5,000 sqm. With respect to our “to lease” and “to own” solutions, we have traditionally been able to work on projects with a 10,000 sqm and above built up area, but we are looking into launching a mid-size range offer into the market later this year.
We typically offer 10 to 20 year leases subject to the project in question. We have a large in-house construction team as well as our local and international “Virtual Team” of consultants and contractors who have worked on many of our projects in the past.
We take responsibility for obtaining these permissions as it is a “Turnkey” service to make the process easier for the customer.
Expected realistic timelines
Our CEVA project was delivered in a market leading time frame for that size of building, but most projects will take between 6 to 9 months to completion.
Cost depends entirely on the specification of the building a customer requires, however all of our solutions are competitive and cost effective.
“We are able to produce cost effective “green buildings” to suit a customer’s corporate responsibility commitments.”
Our philosophy is
cradle to cradle,
where everything is
destined for a new
life once it has served
its current usefulness.
Joe Garwood, Economic Zones World /Global Sales Manager, Built to Suit Services
REPORT
I November 201228
REPORT
Microsoft 8 Security Concernsfor Middle East Businesses Microsoft has officially launched the much anticipated Windows 8 in the Middle East last 19 November.
As the different versions of Windows
account for over 84% of the worldwide
operating system market share, this new
launch had a massive impact on both
businesses and home users alike.
Nicolai Solling, Director of Technology
Services at help AG believes that while
overall the new OS will in time enhance
security, changes in user behaviour
resulting from a massive systems overhaul
raised a number of potential security
concerns. Windows 8 which is closely
linked with the Microsoft cloud offering
SkyDrive promotes storage of information
on the cloud. As user data is now subject
to screening and handling by a third
party, they need to be made aware of the
implications of this. Furthermore, BYOD,
which is already a prevailing trend among
enterprises, is sure to be accelerated
by Windows 8. This then raises device
management and security concerns for IT
departments who will have to deal with the
influx of mobile devices.
Finally, unlike previous versions of the
hugely popular operating system, Windows
8 for desktops does not come with any of
the essential pre-loaded Microsoft Office
applications such as Word, Excel and
Powerpoint. As Microsoft Office 2010 is
available for AED 1000- about a third of
the cost of a high end laptop- home users
would be tempted to download pirated
copies of the same.
November 2012 I 29
CONTACT US TODAY!T: +971 (4) 4334 360E: [email protected]
Request the newMedia Information!
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LOG.WINDOWThe LOG.WINDOW section focuses on people and achievements. It communicates all important news for the supply chain industry. The reader gets to know about new acquisitions, people in a change and all necessities to be known. The news are brought in a brief and easy to read style.
COMPANY PROFILESMost companies have a far wider product and service portfolio than the public knows. That is why we present companies in a way that the reader easily grasps the story behind the company, organization or authority.
PROCESSES & SOLUTIONSWe look in depth into processes, case studies and solutions to give a wider spectrum of knowledge to our readership. We feature realistic scenarios that are ready to be applied for others. Partly this is covered in case studies, in educational expertises or in industrial analysis.
TECHNOLOGYWhat would the supply chain be without technology? The technology section describes the “must have” technologies and gadgets that make the supply chain processes more efficient and faster. Easy to read extracted from technical providers.
EVENTS & MOREWe cover some of the most important and in-teresting events from the supply chain industries around the region and abroad. We grasp the es-sence and the values and give our brief overview. We cover all that with pictures and we point out the highlights of the events.
LOG.CAFEThe LOG.CAFE gives Influential and powerful personalities the possibility to contribute their valuable insights to top issues from the supply chain industries.
BE POSITIONED VIA> Print Magazine> Inlets & Supplements> Web Portal> HTML mailings> Industrial Events> and much more
Your Logistics & Supply Chain Experts
I November 201230
ANALYSIS
WAReHOuse OPTIMIsATION: The Little But Important Components in Any WarehouseOver the past 30 years or so, the role and meaning of the warehouse have changed significantly; great emphasis is now being placed on customer satisfaction and retention along with the need to upgrade and modernise the warehousing operation.
Many companies have already started seeing their distribution as well as their warehousing operations not as a direct expense any more, but as a significant profit centre, which with the right management would significantly contribute to the welfare of their total business entity.
new technologies and methods
These have been started forming part of the new & improved Warehouse Management System applications such as;
By Petros N. Zenieris
November 2012 I 31
ANALYSIS
Voice Technology, Pick-to-light, Automated Storage & Retrieval Systems, Pick & Go Order Selection, or even more familiar and widely applied ones such as; Radio Frequency Identification (RFID), Automated Material Handling Equipment (MHE), Bar Coding, just to name a few.
So, when people consider optimising warehousing operations and creating an effective and efficient warehouse environment, a significant percentage of them will usually tend to consider and make decisions towards the upgrading and updating of existing equipment and applications similar to those mentioned above.
Many times however, people tend to overlook a number of simple, basic, yet essential components that will always affect any warehouse’s efficient and effective operation if the right amount of appropriate and frequent attention and consideration would not become accessible.
These are little, but important components in any warehouse; which in most cases tend to be neglected:
training and procedures
It is relatively inexpensive, but it will likely have a significant impact and a greater return on investment in your warehouse operation.
The warehouse manager must insist and aim for the proper and accurate implementation of:
a. Creation of Procedure manual (Standard Operating Procedures - SOPs)
b. Frequent and appropriate training Warehouse operations that lack adequate & up to date procedures (SOPs) along with frequent employee training plan are most likely to suffer from poor quality, low productivity, potential safety issues and general lack of control.
The only way forward is to define as well as document all your warehousing activities into simple, comprehensible, easy to follow step-by-step procedures and implement a compatible employee training programme which will match the department’s operational needs.
Remember, frequent training is an important tool to all your employees’ business development and progression.
Extra emphasis and additional support has to be given to the newly recruited staff, as they would need more time to familiarise themselves with the new operating environment and comply with the company’s applicable rules and regulations.
rules and regulations
Managers and Supervisors should not feel shy and they should spare no effort in communicating to their respective staff of how they should be doing their jobs in a proper way.
Being a manager, you must be always ready, prepared and willing to exhibit to your staff the correct way of doing, handling and completing jobs and tasks in your working environment.
Never assume they know or they can handle the assigned task; you must check and then re-check with them that they can correctly deliver it.
tools
Managers must ensure that their employees have got the right tools readily available in order to perform their assigned tasks. Right tools can and will definitely have a significant impact in your business. However, not only the right tools, but “quality” tools.
Tools to be considered are mainly categorised into three (3) sectors:
• Warehouse Tools (Hand Pallet Trucks, Hand Trucks, Fork Lifts, Pallets, Racks, Dock Levellers, Clip & Black Boards etc)
• Cleaning Supplies (Brooms, Dustpans, Dust Bins etc)
• Safety Items (Face masks, Hand gloves, Earplugs, Back support belts, Hard hats etc)
Training and procedures
Rules and regulations
Tools
Housekeeping and safety
Identification
Paperwork
An easy way to enhance
cognizance of rules and
regulations is to create
posters and place them
clearly on visible locations
within your operating
area(s) as to be observed
by all concerned.
I November 201232
ANALYSIS
Proper maintenance schedule for all warehouse equipment is a vital parameter for both productivity as well as safety issues.
Housekeeping and safety Good and applicable housekeeping practices will always result in improvements in safety, productivity and morale within your warehousing environment. Implementing specific and regular cleaning schedule will ensure a cleaned, safe working environment at all times.
Floors must be kept clean – should be swept at least once a day. All spills must be cleared right away.
Debris such as broken pieces of:• Outlets• Plugs• Light bulbs (correct wattage)• Cords & extension cord• Circuit breakers & fuses
> Fumigation
Quarterly fumigation must be strictly observed at all times.
It should only be conducted by trained and registered applicators. The goal of fumigation is to maintain a toxic concentration of gas, long enough to kill the target pest population.
At the end of a completed fumigation, a certificate saying all types of chemicals used must be issued by the company in
charge and be given to the storekeeper for safekeeping.
All certificates must be retained and should be ready for presentation to authorities for inspection upon request.
> Pallets
All Stock Keeping Units (SKUs) must be placed either on wooden or plastic palletsor on racks. Never store or stack products directly on the warehouse floor, so that any potential spillages or leaks from the roof will not damage the products.
> Stacking & Storage
There are various types of products which can be stacked in a warehouse such as cartons, bags & bales, metal or plastic
Have specific allocated areas for all Material Handling Equipments (MHE) which will be parked or placed within the warehouse area. Ensure that all staff will return to their respective areas after each use, as it will help to easily identify and pick them up for the next assignment without wasting time searching for them within the warehouse location.
November 2012 I 33
drums, steel tubes & pipes, flat sheets & coils just to name a few.
There are also numerous ways and techniques to stack such products. The size and shape of a stack depends on the storage space availability and on the size, bulk, weight & fragility of the units to be stored.
Stacks can be arranged in a column, square, pyramid, lean to stack, or triangular form. The storage of goods must be done in such a manner as to prevent contamination. (i.e. soaps & detergents must be stored away from foodstuff and
confectionaries, electronic appliancesmust be stored away from cartons of hard
soaps because of moisture problems)
> FIFO
The proper application of First In First Out (FIFO) method will ensure optimum movement and accurate handling of all products (incoming & outgoing) in any warehouse, but most importantly it will safeguard you and your business from ending up with expired or close to expiring products in the store.
> Damages
All damaged, expired or rejected goods must be isolated in a separate but well designated location within your warehouse area and such location should be clearly identified as such.
> Medical Fitness Test
A certificate of medical fitness issued by a recognized hospital or clinic must be
obtained for all warehouse employed staff (labourers, operators, supervisors, managers), which will certify them as beingfit and healthy to handle any edible-food or pharmaceutical related products in their respective stores.
> Identification The warehouse manager must always aim for and ensure for a clear and visible identification of all stored products and locations within the warehouse environment.
Such aims will tremendously assist the order picking as well as the loading andunloading activities of various goods and ensure a faster and more accurate progression.
• Use clearly readable labels on pallets or bulk stacks of cartons or other materials.• Paint or mark floors to designate floor storage assigned areas.• Use signs to identify aisles.• Use specific and clearly marked storage space for placing all your MaterialHandling Equipment (MHE) when not in use.
All depot-inbound Stock Keeping Units (SKUs) on pallets or on bulk stacking must
have ID tags which should include the following data:
paperwork
Create easy ways for documentation requirements such as abstracts, customer
invoices, delivery notes, delivery orders, etc; whether on hard form (actual documents) or on soft form (stored files inthe computer).
Maintain a proper filing system in each store and ensure accuracy & consistency in all your documentation processes. Also, maintain files in good order and ensure continuity at all times.
In essence, all above-stated six components represent what we would call the little but important and sometimes, neglected, components in any warehouse.So, go ahead and give them a try.
Talk to your people about what is required and make all necessary changes to ensure an efficient and effective warehousing environment.
It is easy. It has been done, and you can do it too.
“There is an easy way and a hard way to do a job; the easy way sometimes involves nothing more than having the right tools to use” - Hugh Young
ANALYSIS
Product Description
Item Reference Number
Manufacturing Date
Expiry Date
Batch Number
Quantity
I November 20123434
REPORT
DP WORLD HANDLES 14.2 MILLION TEU IN THIRD QUARTER OF 2012DP World reports volume growth of 4.5% for the first nine months of 2012.
This was 1% lower than the same period
last year reflecting the divestment of three
joint venture terminals and a decline in
volumes in the Europe, Middle East and
Africa region. Like-for like gross container
volume growth in the third quarter was
0.5%.
Gross container volumes have
continued to grow 4.5% in the first nine
months of the year driven by strong growth
across the Americas, Asia Pacific, Middle
East and UAE region.
The UAE region continued to increase
the number of containers handled with 3.4
million TEU handled in the third quarter.
This takes its volumes in the first nine
months of the year to 4.6% ahead of the
same period last year.
The portfolio of consolidated terminals
reported a 0.7% decline in volumes in the
third quarter as the Asia Pacific and Indian
Subcontinent region and the Europe,
Middle East and Africa region reported a
small decline in volumes.
For the nine months to 30 September,
container volumes across our consolidated
portfolio would have increased 3.4%
ahead of the same period last year
had our terminals in Australia not been
deconsolidated from 12 March 2011.
Chairman Sultan Ahmed Bin Sulayem
said: “During the third quarter of the year
we have taken advantage of opportunities
to reposition our portfolio towards
higher return businesses where we have
management involvement. These recent
divestments allow us to recycle cash into
projects already within our Jebel Ali (UAE)
and London Gateway (UK) and, over time,
to invest in new opportunities in line with
our strategy, while maintaining balance
sheet strength and flexibility.”
35
We work for Bombardier Transportation Austria GmbH – RSI Rail Services International Austria GmbH – Railtec Entwicklungs- und HandelsGmbH – Deutsche Bahn - Stadtwerke München – Städtische Verkehrsbetriebe Zwickau GmbH – VAG Verkehrs-Aktiengesellschaft – SWB Stadtwerke Bonn Dienstleistungs-GmbH – Erfurter Bahn GmbH – Jenaer Nahverkehr GmbH – Bayrische Oberlandbahn GmbH – Dortmunder Eisenbahn GmbH – Rurtalbahn GmbH – Eurobahn – Voith Turbo Lokomotivtechnik GmbH & Co.KG – Kabel Technik Kiel – Gmein-der Lokomotivenfabrik GmbH – Bombardier Transportation GmbH – MGW Service GmbH & Co.KG – Northrail Technical Services GmbH & Co.KG – EuroMaint Rail AB – Motala Train AB – DB Schenker Rail Tabor S.A. – Capro GmbH – Hittmayr Baumaschinen GmbH – Hansa-Flex Hydraulik GmbH – Hagn Techn. Elastomere GmbH – MKE Metall- u. Kunststoffwaren Erzeugungs GmbH – Siems & Klein Autowerstatt-Technik Vertriebs GmbH – Tesso Klimageräte Vertriebsges.mbH – ÖBB Technische Services GmbH – ÖBB Immobilienmanage-ment GmbH – ÖBB Infrastruktur AG – Siemens AG Österreich – Wiener Linien GmbH & CoKG – IVB Inns-brucker Verkehrsbetriebe – Zillertaler Verkehrsbetriebe – RTS Rail Transport Services GmbH and many more.
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I November 201236
FEATURE
36
Simplifying the business of trade paymentdubai trade, the premier trade facilitation entity that offers integrated electronic services from various trade and logistics service providers in dubai under a single window has introduced the rosoom wallet.
36
November 2012 I 37
FEATURE
Simplifying the business of trade payment
the rosoom wallet, a prepaid virtual wallet created by dubai trade, that allows companies an easy, secure and convenient payment option on the dubai trade portal.
Rosoom Wallet acts as a safe payment instrument sitting between the company’s main bank account and their operations staff who typically need tpomake many small online payments to move cargo.
It underlines Dubai’s position as the ideal base for trading across borders with its unique geographical location, excellent infrastructure and seamless processes across the private sector and government agencies.
Dubai Trade’s Mahmood Al Bastaki said, “We launched the pilot phase in June 2012 and we have 5 key customers who have been using Rosoom Wallet to pay nearly 6 million transactions over the past 5 months, across 17,000 payment transactions to DP World.
challenges in implementing
Rosoom Wallet itself was conceptualised due to the challenges faced by our customers in using the Direct Debit payment mechanisms.
Companies in this region have not embraced online internet banking in a big way.
Due to this inherent fear and mistrust of online channels, we have had poor adoption of the Direct Debit payment method. Plus, it was a bigger challenge to integrate directly with the banks as their focus has been on cost-cutting over the past few years due to the recessionary climate.
I November 201238
FEATURE
So, Dubai Trade decided to innovate with the available technology and came up with the concept of a virtual wallet that requires only one person in the company (typically the finance department or CEO) to top-up their Rosoom Wallet account on a periodic basis depending on the volume of business that they do on Dubai Trade. The Rosoom Wallet then enables the finance department to create multiple users who are authorised to use the available
funds on Rosoom Wallet to make secure payments to DP World.
Additionally, we had come up with a reliable mechanism to ensure that such information is not tampered with.
We are proud to associate ourselves with HSBC Bank in this regard who provides this key integration component.
benefits to Users
Rosoom Wallet not only allows easy and comprehensive reporting about payments
to service providers, but also allows the companies to:
• Make secure online payments without having to expose their main bank details to their staff• Maintain limits and controls for each user for enhanced security• For a robust security mechanism that protects their funds with Dubai Trade and also, • The convenience of maintaining once prepaid account for usage with multiple service providers (DP World in the pilot phase, but will be rolled out to all service providers linked to Rosoom ePayment gateway).
What comes next with Dubai Trade as an innovation leader?
We are constantly striving to make online payments more secure and convenient for our customers. This is a key step in maintaining a healthy e-adoption for all our online services.
We understand the “today’s innovation is tomorrow’s legacy” and so I constantly challenge our team to come up with new solutions that benefit all stakeholders.
In this regard, We are already working with the UAE Central Bank to design a nation-wide direct debit switch mechanism that will cover every bank operating in the country.
“Our main solution challenge was the integration of top-up confirmations from the various banks to the customer’s Rosoom Wallet account, as there were subtle changes in the message formats from each bank.”
November 2012 I 39
FEATURE
“Beyond ePayments, Dubai Trade is looking both upstream and downstream of our current service offerings to see areas of opportunities to implement eServices that will add value to the trading community.”
We are evaluating the new trend
in mobile payments to see if it is
relevant for our customers and if
the technology is mature, then we
will surely add this to our Rosoom
product offerings.
I November 201240
TECHNOLOGY
One-Stop Warehouse SolutionProductivity and Ergonomics are two major keywords in logistics where maintaining high throughput is the main concern. Linde Reach Trucks “Active” series has them both covered.
Linde Ergo Concept incorporated
as standard makes work easier and
appreciably more efficient at the same
time.
Backed by technology that smoothly
raises productivity of your warehouse
operations to a level you never thought
possible. Linde Digital Control (LDC)
controls all truck’s parameters individually
to suite specific task with smooth operation
and minimal power requirement.
Normally it takes hard work to gain a
head start but, with Linde Active reach
trucks you have an advantage.
Linde is working on big projects as
of the moment, to name a few; they are
working with Oman Aluminum Rolling Co.
(OARC) and supplying Linde IC Trucks
with foundry protection; with ILS Logistics,
supplying VNA, reach trucks, forklifts and
power pallets and with Lulu Hypermarket,
providing them with a complete range of
trucks, pickers, forklifts and power pallets.
Not only in Oman, they have also
managed to tie-up with huge companies in
Qatar, for New Doha Airport Duty Free and
Qatar Petroleum.
Prescribing perfect fit-solutions with
Dexion racking and Linde forklift trucks,
FAMCO’s Storage & Handling Solutions
division was chosen as a one-stop
solution provider by Etihad Airways, the
award-winning national carrier of the UAE.
Completing the project as per schedule,
FAMCO also provided operator training,
meeting the airline’s extremely high safety
standards.
With reputed UAE-based companies
participating in the tender, it became clear
to Etihad that FAMCO is a committed
solution provider, able to provide a 24-
hour maintenance service, critical for an
operator with over 1,300 flights per week
to various destinations around the world.
Recent expansion has seen an increase
in the airline’s in-flight requirement which,
in turn, demanded greater warehousing
space. FAMCO stepped in confidently with
concept, design, installation, maintenance
and the training of personnel, much to the
delight of Etihad management.
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I November 201242
TECHNOLOGY
sMARTON® – The Intelligent Crane from Konecranes Intelligent, modular and versatile
– SMARTON sets new standards in
technology, flexibility, efficiency, and
safety.
SMARTON is the result of Konecranes’
50+ years of experience with heavy-duty
lifting applications in process industries.
Since its launch, SMARTON has been
adopted by many of the world’s leading
industrial companies because it offers
the right mix of mechanical excellence,
lifting intelligence, and service
support. SMARTON works intelligently
for industries including general
manufacturing, steel, automotive, pulp
and paper, mining and power, among
others. Modular and expandable
The SMARTON philosophy: Tried and
tested components and features are the
Gulf Air launches mobile check-in
Customers on-the-go can now check-in
for their flights from anywhere.
In its continuous efforts towards making
customers’ travel experience faster and
easier, Gulf Air, the national carrier of the
Kingdom of Bahrain, has introduced mobile
check-in. In a few simple clicks customers
can check in using their internet-enabled
mobiles from 24 hours in advance to until
90 minutes to their flight departure; no
more queues to check-in.
trends and technologies so that we
can provide passengers with the most
innovative self-service facilities. The
mobile check-in facility is linked to the
latest airport check-in systems, which
Gulf Air has deployed at select airports
that are being expanded.
As people are becoming more reliant
on mobile devices in their day-to-day
life, the mobile check-in facility, I am
sure, will be well received.”
All that customers need to do is to log
into www.gulfair.com from their internet-
enabled mobile phones, enter booking
details, choose their seats and confirm.
A barcode will appear on the mobile
screen, which the customers can show
at the boarding gate after completing the
immigration checks.
Gulf Air Director Information Technology
Dr. Jassim Haji said “Launching mobile
check-in comes as a part of Gulf Air’s
business strategy to be on top of the latest
Currently the mobile check in facility is
available in Bahrain, Copenhagen, Doha,
Dubai, Frankfurt, London, Larnaca and
Paris CDG airports only. More stations
will be added as soon as permissions
are received from respective airport
authorities.
The mobile check-in boarding pass is
valid only after the travel documents
are checked, verified and stamped at
designated immigration counters.
basis of the crane system. This approach
makes SMARTON customisable and
expandable at any time. It provides
actual usage data that enables you to
optimise maintenance activities and gives
visibility to maintenance and application
compliance. Remote Services also enables
the 24/7 support functions in case of an
equipment breakdown. SMARTON is a
top-performance crane system, which
combines the best crane characteristics
and components, supports production
sequences intelligently and efficiently, and
will stand by the customer’s side in the
future as well, providing individual care
and flexibility.
SMARTON and all its features are
designed and manufactured in order to
increase safety and improve productivity
and efficiency.
November 2012 I 43
P: +971 4804 8100 · E: [email protected] · www.ssi-schaefer.ae
Effective warehouse design means short routes for goods and staff. Using containers in conjunction with intelligent conveyor systems speed up and optimise logistics operations. We show you how to become fast, flexible and efficient. Contact us, we will gladly advise you.
Fast beats slow
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I November 201244
EVENTS The LOG. Middle East Magazineis a publication of Gutenberg
Publishing fZ-LLC. Licensed byTECOM, Dubai, UAE.
Trade Licence No: 20704
www.logmiddleeast.comwww.gutenberg-dubai.com
Gutenberg Publishing FZ-LLC
Al Thuraya Tower II, Office 1402
Dubai Media City
P.O.Box 502547, Dubai, UAE
Tel: +971 (4) 43 34 360
Fax: +971 (4) 451 7945
Managing Director: Reinhard Wind
EDITORIAL
Editorial Director: Silke Wind
SALES & MARKETING
Sales Manager: Andy MacGregor
LAYOUT & DESIGN
Phitofex Grafik Design
ADMINISTRATION
Office Administrator: Cynthia Borce
PRODUCTION
Production Assistent: Philipp Takler
Sub Editor: Scott Birch
Contributors’ opinions do not necessarily reflect those of the publisher or editor and while every precaution has been taken to ensure that the information contained in this journal is accurate and timely, no liability is accepted by them for any errors or omissions, however caused. Articles and information contained in this publication are the copyright of Gutenberg Publishing FZ-LLC (unless otherwise stated) and cannot be reproduced in any form without the written permission of the publisher.
december UPcOmING
2ND sAuDI seCuRITIes FORuMThe Four SeaSonS hoTel; riyadh; 3 - 5 december
2012
PROCuReMeNT AND suPPLy CHAIN Memovenpick hoTel Jbr; dubai; 4 - 6 december 2012
MeNA GAs PROCessING suMMIT oryx roTana hoTel doha; QaTar; 9 - 12 december
2012
ROTATe 2012 movenpick Jbr; dubai; 9 - 12 december 2012
AIRPORT AIRFIeLD eNGINeeRING AND MAINTeNANCe 2012duSiT Thani hoTel; dubai; 9 - 12 december 2012
TOC CONTAINeR suPPLy CHAINMIDDLe eAsT 2013dWTc; dubai; 9 - 11 december 2012
www.tocevents-me.com
MeBA dubai inTernaTional convenTion and exhibiTion
cenTre; 11 december 2012
www.meba.aero
KuWAIT TRANsPORT inFraSTrucTure SummiT 2012
hoTel miSSoni; kuWaiT ciTy; 11 december 2012
MIDDLe eAsT LOGIsTICs OIL & GAsaTlanTiS; palm Jumeirah; 11 - 12 december 2012
www.logistics-me.com
sAuDI INFRAsTRuCTuReJeddah, Saudi arabia; 15-17 december 2012
www.saudi-infrastructure.com
Disclaimer: The details provided in the calendar may be subject to change. Please contact the organisers directly before making any arrangements.
suPPLy CHAIN AND LOGIsTICs suMMIT AsIASingapore; 8 - 9 January 2013
www.sclasiasummit.com
OMAN CONsTRuCTION suMMIT grand
hyaTT muScaT; oman; 27 - 30 January 2013
3RD ANNuAL ROAD PLANNING, DesIGN AND CONsTRuCTION, MIDDLe eAsTdoha; QaTar; 25 - 28 February 2013
IATA WORLD CARGO suMMIT 2013doha; QaTar; 12 - 14 march 2013
www.iata.org
LOGICONamSTerdam; neTherlandS; 5 - 6 February 2013
www.logiconeurope.com
CRITICAL equIPMeNT MAINTeNANCe kuWaiT ciTy; kuWaiT; 17 -20 February 2013
LOGITuRKeyiSTanbul; Turkey; 13 -14 march 2013
www.logiturkey.com
suPPLy CHAIN & LOGIsTICs sHOWCAseShanghai; china; 13 - 14 march 2013
www.supplychainchina.net
PROCuReCON INDIReCTlondon; uk; 16 - 18 april 2013
www.procurecon-indirect.com
TRANsPORT LOGIsTICmunich; 7 - 9 June 2013
www.transportlogistic.de
TOC CONTAINeR suPPLy CHAIN MIDDLe eAsTdWTc; dubai; 9 - 11 december 2013
www.tocevents-me.com
45
I November 201246
For Sponsorship Opportunities please contact Elliott McGinn on +44 20 7978 0029 or [email protected]
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Distinguished Speakers Include
Mr Mohammed Al MuallemSenior Vice President & Managing
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Vladimir KostenkoLogistics Manager
LUKOIL
Barry VitouPartner
Pinsent Masons
Rakesh N EdavalathSupply Chain & Contracts Manager
Crescent Petroleum UAE
Bob WrigglesworthLogistics Consultant, Majnoon Field
DevelopmentShell
Larry ParkosSupply Chain Manager
Occidental Petroleum Corporation
Riyan QirbiSupply Chain and Logistics Manager-
Middle EastBP
Warith KharusiChairman
The Oman Logistics & Supply Chain Association
Supported by
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