l/o/g/o august 2012 monthly report policy admin division management division finance and accounting...

L/O/G/O

August 2012

MONTHLY REPORTAugust 2012

MONTHLY REPORTPolicy Admin divisionManagement division

Finance and AccountingIT division

Joseph Chi

AgendaAgendaAgendaAgenda

11 Policy Admin DivisionPolicy Admin Division

22 Management DivisionManagement Division

33 Finance, Accounting & InvestmentFinance, Accounting & Investment

44 IT DivisionIT Division

L/O/G/O

Policy Admin ReportPolicy Admin Report

P.A New RegulationsP.A New Regulations

Underwriting department accepts ID more than 15 years

From August 2012, underwriting department

accepts the ID more than 15 years but clients

still need to submit the driver license together

with ID

P.A New RegulationsP.A New Regulations

Client Signature Checking

From October 2012, if the signature on

contract application form is different from the

signature on medical examination report, the

contract application will be declined

Not-taken ratio in 7Not-taken ratio in 7thth WKM WKMNot-taken ratio in 7Not-taken ratio in 7thth WKM WKM

Branch

Working month

7th -2012

Issue case Not-taken case Ratio (%)

Case Premium Case Values

HCM 50 272,672,000 2 9,642,000 3.8%

Ha Noi 91 478,401,000 4 22,917,000 4.6%

Da Nang 55 238,591,000 2 14,406,000 4.8%

Can Tho 38 223,020,000 2 18,608,000 6.8%

Dong Nai 194 1,276,760,000 6 36,788,000 3.0%

Hai Phong 35 215,549,000 8 91,710,000 32.7%

GA BenTre 3 10,450,000 - - 0.0%

TOTAL 466 2,715,443,000 24 194,071,000 6.1%

Not taken ratio trend chartNot taken ratio trend chart

Jul, 2012 premium eff. on that month is 22.3%, compare last month is higher 0.7%

Premium collection eff. on that month – Jul 2012

2,444

3,159

1,953

4,128

3,410

3,941

3,164

4,462

3,163

4,948

3,442

4,781

3,448

5,396

4,3503,8464,113

4,4334,461

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

2012

2011

UnitJun – 2012 Jul – 2012 Total 01 ~ 07-2012

Target(M)

Actual(M)

Achiev.(%)

Target(M)

Actual(M)

Achiev.(%)

Target(M)

Actual(M)

Achiev.(%)

HCM2,000 1,763 88.1 2,000 1,675 84.4 13,400 10,531 78.6

HN3,600 1,372 38.1 2,800 1,568 55.3 20,000 9,170 45.9

DN500 274 54.8 800 391 48.9 3,200 1,993 62.3

CAN1,000 303 30.3 1,200 485 40.4 6,430 2,904 45.2

DNA1,200 658 54.8 1,500 909 60.6 6,540 3,718 56.9

HAP800 296 37.0 1,000 241 24.0 3,870 1,291 33.4

Total9,100 4,781 52.5 9,300 5,396 57.957.9 53,420 30,596 57.3

Actual premium Actual premium is 5396M, is 5396M, compare last compare last month is higher month is higher 615M, 615M, achievement achievement rate is 57.9%rate is 57.9%

Actual premium in July 2012Actual premium in July 2012

L/O/G/O

Management Division Report

Management Division Report

2012 MID-YEAR PERFORMANCE 2012 MID-YEAR PERFORMANCE EVALUATION PROGRAMEVALUATION PROGRAM2012 MID-YEAR PERFORMANCE 2012 MID-YEAR PERFORMANCE EVALUATION PROGRAMEVALUATION PROGRAM

Evaluation period: Dec. 01, 2011 – May 31, 2012 Effective time of salary review & promotion:

August 2012

Normally salary review & promotion for whole company will be applied every February

Name Old position New position

HUNG KUO CHAO Planning Deputy Director Planning Director 1

YEN JUNG PIN Management Deputy Director Management Director 1

RUAN WEN JUNG IT Deputy Director 2IT Deputy Director 3

(Acting for IT Director)

CHAO CHIH HUNG Marketing Assistant Director Marketing Deputy Director 1

LIN HUNG TSUNG Internal Auditing ManagerInternal Auditing Senior

Manager

JUAN SHOU MING IT Assistant Manager IT Manager

2012 MID-YEAR PERFORMANCE EVALUATION RESULT

Name Old position New position

CHI JUI FENG IT Assistant Manager IT Manager

NGUYEN HUU PHUOC Agency Training & Development Specialist

Agency Training & Development Senior

Specialist

PHAN NGOC QUANG Claim Assistant Specialist Claim Specialist

NGUYEN THI THU HONG Humance Resources Assistant Specialist

Humance Resources Specialist

NGUYEN THI HOANG YEN Internal Auditing Assistant Specialist

Internal Auditing Specialist

HA CHI DUNG Business Planning Assistant Specialist

Business Planning Specialist

2012 MID-YEAR PERFORMANCE EVALUATION RESULT

Legal NewsLegal NewsLegal NewsLegal News

3 new government regulations taking effect. Circular 123/2012/TT - BTC on detailing

implementation of enterprise income tax

Circular 124/2012/TT - BTC on detailing implementation of managements of insurance enterprises

Circular 125/2012/TT - BTC on financial regime relating to insurance companies

Office building informationOffice building informationOffice building informationOffice building information

1. LADECO (Ha Noi): Lease contract termination Official termination date : Sep 23, 2012 All Agents moving to Bui Thi Xuan office : done Assets & furniture moving to warehouse : done Restore original status and hand-over : in progress Other related service contract termination : in

progress

2. HUNG LOI (Can Tho): Lease contract termination Estimated termination date : Sep 30, 2012 Notice to Landlord : drafted & submitted to BOD All Agents moving to Hanh Phuc office Warehouse lease : on process

Occupational Safety & Health CourseOccupational Safety & Health CourseOccupational Safety & Health CourseOccupational Safety & Health Course

Training course of Occupational Safety & Health (2nd Course in 2012)

Organized by : GA Department Information :

1st OSH course : Jun 01, 2012 (65 employees) 2nd OSH course :

Date : Sep 07, 2012 Time : from 13H30 to 16H30 Venue : Big meeting room - 10F - TWC Attendant : Vietnamese employees who didn’t

join 1st course (office staffs & BDOs)

L/O/G/O

Finance, Accounting and Investment

Finance, Accounting and Investment

Investment Asset AllocationInvestment Asset Allocation

Gov. Bonds: Ave. yield 15%; Duration 4.7yGov. Bonds: Ave. yield 15%; Duration 4.7y

USD TD:Ave. rate 1.5%; Tenor: 0.1y USD TD:Ave. rate 1.5%; Tenor: 0.1y

VND TD:Ave. rate 12.6%; Tenor: 5.1yVND TD:Ave. rate 12.6%; Tenor: 5.1y

Cash/DD:Ave. rate 1.5%Cash/DD:Ave. rate 1.5%

Note: As of Aug. 22nd

Most of our investment income comes from the long term Government Bonds.

Weighted average yield is around 13.4%. We achieve 10.6 billion VND Investment Income every month.

Gov. Bond (65.8%)

USD TD(6.5%)

VND TD(27.4%)

Cash(0.3%)

Portfolio: VND954 billion

Business Result 2012Business Result 2012

-200

20406080

100120140

Revenue

Expense

Profit (Loss)

Revenue 17.7 16.1 25.3 22.7 23 22.5 21.1 148.4

Expense 20.4 17.5 26.8 22.5 24.6 21.5 19.1 152.4

Profit (Loss) -2.7 -1.4 -1.5 0.2 -1.6 1 2 -4

Jan Feb Mar Apr May Jun July YTD

Total Asset Total Asset

1,111

1,096

966

1,0171,041

1,077

950

1,000

1,050

1,100

1,150

BillionCharter Capital 2008 2009 2010 2011 July12

Asset,Liabilities

9661,01

71,041 1,077 1,096 1,111

L/O/G/O

IT Division Report

AgendaAgenda

11 Question-Response AreaQuestion-Response Area

22 E-learning SystemE-learning System

33 Finger Machines SetupFinger Machines Setup

44 Service Center KPIService Center KPI

55 Other jobs supporting usersOther jobs supporting users

Question-Response AreaQuestion-Response Area

For Agents and Staffs to express their opinions or questions

The Design of this Area is a one way Forum The questions will be answered and confirmed

by coresponding division To achieve the objective of training staff

To be a Knowledge Management System

Question-Response AreaQuestion-Response Area

Create

Assign

Person in charge

Agents, StaffBusiness TypesDirector

System Flow

Post

AgendaAgenda






E-learning systemE-learning system

Provide a platform for agents and training division To get or publish the latest and richest

information from company in real time Agents discuss and share their experiences Easily maintained by training division

Adopt XOOPS to build the platform Open source Extendable Modules


E-learning system functions

E-learning Systemhttp://10.160.64.18

News Video File Album Forum

AgendaAgenda






Finger machines SetupFinger machines Setup

To support the new agency system Build a full-time agent team Manage All BDO,SM and BM

Current After

BDO roll call

Controlled by human

Check in on machine

Controlled by System

Roll Call Method Comparison

Finger MachineFinger Machine

Check-in

Finger Machine PC

BCS(Business core system )

Upload

Attendancedata

Count

Finger Machine Data Upload &Attendance Data Generation Flow

AgendaAgenda






Service Center KPIService Center KPI

Function to evaluate the performance of each CS Staff and Unit

Key Performance of Daily Jobs

Process the transactions that input into system

Service center KPIService center KPI

CS KPISource

Premium

P.O.S

NewContract

Claim


KPI Formula

An issue is that Not every transaction is equivalent. Not every staff’s capacity is equivalent.

( influenced by position, seniority )

Weighted Transaction Count

Weighted Headcount


TransactionCounts

WeightSetting

( HR )

Headcount

WeightedTransaction

Counts

WeightedHeadcount

AgendaAgenda






Other jobs supporting usersOther jobs supporting users

11 Create the leading indicators reportCreate the leading indicators report

22 Develop time deposit functionDevelop time deposit function

33 Collect Multi-Times Premium in 1 DayCollect Multi-Times Premium in 1 Day

44 BDO 13 working month fixed-salaryBDO 13 working month fixed-salary

55 UL ImprovementsUL Improvements

l/o/g/o august 2012 monthly report policy admin division management division finance and accounting...

Documents

case ratio

case premium case values

premium collection

actual premium

chart data range

lower right corner of

issue case

contract application