l/o/g/o unit six meeting service 会议服务. unit objectives （单元目标） after learning...

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Unit Six Meeting Service 会议服务

Unit Objectives （单元目标） Unit Objectives （单元目标） • After learning this unit, you should• ——understand what and how to give travel information;• ——master the basic words and expressions about

travel information;• ——get some cultural knowledge about travel

information;• ——find ways to improve your writing skills about Letters

on Travel Reservations;• ——be familiar with some domestic typical travelling

routes.

Background Knowledge 背景知识 Background Knowledge 背景知识 • Meeting service means that agents and

operators provide the services in meeting planning, organization, inspecting, reception and supporting services during the meeting.

The overall meeting services 整体会议服务The overall meeting services 整体会议服务• The pre--conference:

1. Communication with conference organizers (telephone / Internet / interview) 2. To develop a comprehensive meeting plan (A / B / C /...) to the meeting side and provide rationalized recommendations. 3. To help customers study 4. Determination of the program (nature / request / schedule) 5. Submit budget 6. Signing of the contract, deposit 7. According to the request to book hotel / session sites / vehicles. 8. Preparation meeting articles: representative card/ emblem / meetings data/ pen and paper / souvenirs, etc. 9. Arrangement meeting place: Welcome brand / banners / signs / testing equipment 10. Pre-negotiation In the meeting:

11. Pre-prepared: The required meeting information / conferences article/ meetings speech, and other related items in place12. Meeting places: hotels, conference rooms, welcome banners / sign / signs in place and so on

The overall meeting services 整体会议服务The overall meeting services 整体会议服务• 13. Conferencing equipment: laptop / projector / lighting / sound / recording

equipment in place 14. engagement: engaged in airport and station by cars / formal services

• 15. register to the meeting: on behalf of the permit process / fees / hard material, and so on 16. Accommodation meeting: responsible for the distribution work of the room 17. Conference Dining: The dining and banquet arrangements 18. Conference Entertainment: entertainment form / consumption standards / confirmation of entertainment sites

• 19. Other meeting services: photos and DV / Public Relations / secretarial services / translation and related services 20. Ticket: offering return air tickets / booking service of train ticket 21. Logistics and external coordination After the meeting: 22. Travel arrangements after the meeting 23. Checkout: setting out the cost in the process of meeting detail and check out24. Data: data collection, according to the customer’s requests to product contacts or meetings roster 25. Feedback of the customer / follow-up services 26. Summing up the meeting

Practice Materials 实训材料 Practice Materials 实训材料 • Listening • Dialogue 1• a. Listen to Dialogue One and decide whether each

of the following sentences is true (T) or false (F).• 1. ___T___ The client named Patricia Mitchell. • 2. ___ F___ The client is a Personal Manager of Tea cooperation

Ltd. • 3. ___T___ It’s about 30 people to have the meeting. • 4. ___T___ The conference will be lasted for two days. • 5. ___T___ The client would invite their general manager to have an

Opening Speech.

Dialogue 1Dialogue 1

• b. Listen to the dialogue and answer these questions.

• 1. On which days does the client plan to spend to have the conference?

• Monday and Tuesday. • 2. Who would the client invite to have the Opening Speech? • The general manager. • 3. How many experts would the client like to invite to have

speeches? • Two experts. • 4. What size of meeting room is the client suggested to rent? • Medium-sized meeting room. • 5. Does the client go to see the meeting room? • Yes.


• c. Listen to the dialogue again and supply the missing words.

• 1. I’m Patricia Mitchell ， the Layout Manager of Tea cooperation Ltd.

• 2. I'd like to make the arrangement for the conference. • 3. And we would like to invite two experts to have speeches about

‘Tea History and Culture’ and ‘Technology Innovation’. • 4. In that case, the medium meeting room is enough.• 5. I suggest that you would have a Plenary Session for the Opening

Speech on Monday morning.

参考译文参考译文

• A: 早上好。我是帕特丽夏 · 米切尔，我是茶业公司的企划经理。• B: 是的，我是李华。非常高兴见到您 , 米切尔小姐。• A: 我也很高兴见到你 , 李先生。请叫我帕特丽夏就行了。我想现在讨论一下会议安排。• B: 好的。请坐这儿。• A ：谢谢。• B: 你们要开多久的会？• A: 好。我们计划用周一和周二两天的时间召开职前教育会。• B: 有多少人？• A: 大约 30 人。• B: 会上你们打算做些什么？• A: 我们想邀请总经理参加开幕式。还想邀请两位专家作题为“茶叶的历史和文化”和

“科技创新”演讲。最后我们要让新职员参观茶叶工厂。• B: 我明白了。那样的话，我们中型会议室就够了。我建议你们可以在周一早上召开全

体大会，进行开幕式，下午作演讲。周二早上是另一场演讲，下午参观茶叶工厂。• A: 好的。我可以看一下你们的中型的会议室吗？• B ：当然可以。我们二楼和三楼都有这样的会议室。这边请。• A ：好的，谢谢。


• a. Listen to Dialogue Two and decide whether each of the following sentences is true (T) or false (F).

• 1. T The client wants to rent a meeting room.• 2. F It’s about 13 people to have the meeting.• 3. F The client wants to have coffee, tea for the morning break.• 4. T The client comes from ABC Company. • 5. F The client chooses Chinese style food for their lunch.


• b. Listen to the dialogue and answer these questions. • 1. Which company does the client call for? • Golden Ring Convention Center. • 2. When does the client plan to rent of the meeting room? • The day after tomorrow. • 3. How long does the client to the meeting room? • Seven hours. • 4. Which does the client prefer, the Chinese style, the Western style or

buffet? • Buffet. • 5. Which style would the client like the room setup? • Classroom style.


• c. Listen to the dialogue again and supply the missing words.

• 1. Do you have a facility for holding a meeting the day after tomorrow?

• 2. We’d like to rent the meeting room from 9:00 a.m. to 16:00 p.m. • 3. Classroom style with stationery on each desk. • 4. Our meeting room is equipped with beam projector, an overhead

projector, an LCD, a white board easel and cable mikes. etc.• 5. We also need some fresh flowers on the head table and the

reception desk.

参考译文参考译文

• A ：早上好，金环会议中心。需要帮助吗？• B ：你们有后天承办会议的设备吗？• A ：有多少人？• B ：我手头有 20 人。• A ：那样的话，我们小型的会议室就够了。我可以知道是什么时间吗？• B ：我们想从早上 9 点到下午 4 点租用会议室。• A ：没问题。您想要如何布置房间• B ：教室的风格，在每张书桌上备有文具。你提供什么会议设备？• A ：我们的会议室备有电子投影仪，高射投影仪，液晶显示器，一个白板架和有线话筒。• B ：那劳驾了。• A ：很好。我们也需要一些鲜花放在领导的桌子和接待处。• B ：会安排的，先生。早会休息时间需要什么茶点？• A ：最好有咖啡，茶和一些圆面包。• B ：好的。我们还没提到午餐。你喜欢哪一个，中式，西式，或自助餐？• A ：我想自助餐就可以了，因为我们的日程太紧张，没有时间午休。• B ：明白了。我可以知道您的名字吗？• A ： ABC 公司的海顿 · 史密斯。• B ：好的，史密斯先生。您在我们的小会议室预定了一天的会议，希望上午休息时有茶，咖啡和一

些圆面包。午餐是自助式。• A: . 对。感谢你的帮助。再见。• B: 感谢您的来电。我们盼望你们的到来。再见。

ReadingReading

• Business English:

• Holding meetings in English

Business English: Holding meetings in EnglishBusiness English: Holding meetings in English

• a. Answer the following questions according to the Passage.

• 1. Which is one of the most common requirements of business English?

• Holding meetings in English. • 2. How many sections for holding a meeting? What are they?• Five sections. They are introductions, reviewing past business,

beginning the meeting discussing items, finishing the meeting.

• 3. Do you know the meaning of “the Ground Rules for the Meeting”?• It’s means the process of a meeting. • 4. Do you know the meaning of “Giving Control to the Next

Participant”?• It’s means that inviting the next participant to speak.


• b. Translate the expressions into Chinese or English.• 1. Opening the Meeting 宣布会议开始 • Running a Meeting 主持会议 • the Principal Objectives 会议主要议题 • the Minutes of a Meeting 会议记要 • 2. Recent Developments 近期动态 • Moving Forward 转向下一个议题• Introducing the Agenda 介绍议程 • Allocating Roles 分配会议角色 • 3. decision-making 决策 • Agreeing on 达成一致 • the Ground Rules 会议程序 • Closing an Item 结束一个议题 • 4. Giving Control to sb. 请……发言 • _ Summarizing 总结• _ Finishing Up 结束今日议题• Closing the Meeting 宣布散会


• c. Choose an appropriate word or phrase to fill in each blank to make each sentence meaningful, and change its form where necessary.

• 1. They share with them an agenda beyond the immediate goal of democratization of the electoral process.

• 2. The busmen have stated that the strike will continue until general agreement is reached about pay and working conditions.

• 3. That space has been allocated for a new hospital. • 4. My aunt conducts her business very successfully. • 5. I give him the apology for my conduct • 6. He summarized the hero’s life of one sentence “Weightier than Mount

Tai, lighter than a feather.” • 7. The class is divided into two groups by the teacher.• 8. If you have any requirements, ask me.• 9. My new dress is similar to the one you have. • 10. Once the principal contradiction is grasped, all problems will be readily

solved.


• d. Translate the following sentences into English with words or phrases given in the brackets.

• 1. 猫会把鱼吃光的。（ finish up ）• The cat will finish up the fish.• 2. 计划部经理感谢她的同事们如此通力合作。（ thank … for … ）• The manager of the planning department thanked her colleagues for

being so cooperative.• 3. 你应该努力把思想集中在工作的学习上。（ focus on ）• You must try to focus your mind on work and study.• 4. 这个店员以最快的速度为她把衣服包好。（ wrap up ）• The assistant wrapped it up for her as quickly as possible.• 5. 他们把会议日期从 20 日提前到 18 日。（ move forward ）• They moved the meeting forward from the 20th to the 18th.

WritingWriting

• Booking Form for Conference Rooms

• 会议预定单

Booking Form for Conference Rooms 会议预定单Booking Form for Conference Rooms 会议预定单• Writing Practice• 1. Translate the following form into Chinese: • 译文：译文：• 主题：会议预订单• 2008年会议中心和会议室预订表• 个人资料预订参考： ......................................... 机构的名称和地址： ............................................ ................................................ ............. ..... 联系人： ............................................. ............. 电子邮件 :.................. .............. .......... .........

• 电话号码： ............................................... ........... ......... ........ 传真 :..........................................• 所需日期 :............................................... .................................................. ................................. .• 所需时间从 ....................................................... 到 ....................................... ................. ..............• 出席人数：至少提前 48 小时确认（ 72 小时供应美食 ):... .............. ................. ............. ...

房间要求： ............................................... .................................................. .............................. 房间布局需要（会议桌 /戏剧 /歌舞）： ....................................... ................................... .....

• 会议标题（为大堂通知）： ......................................... ................................................. .......

Booking Form for Conference Rooms 会议预定单Booking Form for Conference Rooms 会议预定单

• 2. Suggested answer: 2. Suggested answer: • Contact Name: Bruce Ward • Company: Central China Software College • Address: English Department Office in Central China Software College • Telephone: 13971238765___________________ Fax: _____________________________ • Email: [email protected] _______________________________________________________ • *Hire Option: ________________________________________________________________ • Day: Monday Date: 10th ， December Year: 2008 • Time: Start 9:00am Finish 11:00am. • Number of attendees: 40 • FACILITIES REQUIRED • Seating Arrangement: • (Tick items required below) Top Table, PA system, Signing-in table and Overhead Projector• Top Table: Signing-in table: ★ ★• 1 PA system: _____________ 1 Lectern: _________ • 1 Television/Video: ________ 1 Overhead Projector: ★• 1 Slide Projector: _________ 1 Flip Chart: _________ • 1 LCD Projector __________ 1 Screen: _________ • (This projector can display resolution 640*480 to 1024*768) • Other (please specify): _________ • The above equipment is subject to availability and may incur extra charges. • Please check with the Manager in advance for further information.

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