London Overground (LOROL)Performance Overview

Maureen DomineyOperations Performance Manager

We will transform our railway, connecting communities across London

Introduction

• LOROL is a Concession of TfL• Concession began Nov-07• LOROL responsible for stations

and trains• Network Rail supplies and

maintains infrastructure• Headline measure in UK rail is

PPM

We will transform our railway, connecting communities across London

LOROL Network

We will transform our railway, connecting communities across London

We will transform our railway, connecting communities across London

LOROL Service Changes

We will transform our railway, connecting communities across London

Line Frequency – now Frequency – then

Gospel Oak – Barking (GOB)

Every 15 minutes, seven days a week

Every 20 minutes at peak times only, and every 30 minutes at other times

Stratford – Richmond (North London Line)

Every 7.5 minutes east of Willesden Junction at peak times

Every 15 minutes (or even every 30 minutes)

Clapham Junction –Willesden Junction (West London Line)

Every 15 minutes, with most trains running on to Stratford

Every 30 – 60 minutes

Highbury & Islington –West Croydon / Crystal Palace (East London Line)

Every 6 minutes on the core section rising to every 4 minutes once the extension to Clapham Junction opens in 2012

Then: 405 trains per weekday. Now: 945.

PPM & Right-Time Performance

We will transform our railway, connecting communities across London

Focus on LOROL Causes

• Highly punitive performance regime• Regime based on ‘deemed’ minutes• Each deemed minute has a financial value• Every minute better than benchmark is

income for LOROL• But we also need to manage our suppliers• Concession also has strong focus on

passenger experience

We will transform our railway, connecting communities across London

PPM Improvements

• PPM annual average up from 91.06% at start of Concession to 96.50% currently

• Some reductions in causes of PPM failures are (not normalised for no. trains):– Passengers loading / unloading (87% reduction)– Anti-social behaviour / vandalism on trains / stations (81%)

• Concession Agreement contains PPM targets – penalties for not meeting them

We will transform our railway, connecting communities across London

Network Rail Relationship

• Joint Performance Improvement Process / Plan (JPIP)

• Regular dialogue with NR– JPR, JEG

• NR come to us – different routes in one room

• Collaborative approach to train running– Running fast for freights, running anti-icing trains

We will transform our railway, connecting communities across London

Key Initiatives

• Major infrastructure upgrades• Manning all stations – secure station status• 3-car to 4-car conversion & timetable review• Autumn prep – new fleet & driver briefing• Winter – anti-icing capability on 378 fleet• Review of Network Rail resource locations• Improvements to fleet and infrastructure

We will transform our railway, connecting communities across London

Other Processes

• Daily conference complete close-out of issues / actions – or escalate to IPM

• Forward Review• Contingency plans• Majority of train crew trained in key

diversionary routes• Always looking to adopt good practice from

elsewhere / challenge the norm

We will transform our railway, connecting communities across London

We will transform our railway, connecting communities across London

Any Questions?