london & south east fuel poverty forum 25th february 2016

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London & South East FUEL POVERTY FORUM 25 th February 2016 Rebecca Jones NATIONAL ENERGY ACTION

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London & South EastFUEL POVERTY FORUM

25th February 2016

Rebecca JonesNATIONAL ENERGY ACTION

Policy Update

Excess Winter Deaths

• 43,900 Excess Winter Deaths in England and Wales in2014/2015

• Highest number since 1999• 36,300 deaths were among those aged 75+• More than a third of EWD were due to respiratory

diseases• 27% more people died in winter months than the

summer months

Excess Winter Deaths

Cold homes is a bigger killer than

• Road accidents• Alcohol abuse• Drug abuse

http://www.ons.gov.uk/ons/dcp171778_425192.pdf

Comprehensive Spending Review

Comprehensive Spending Review

• Deep cuts to ECO• Cut to £640million per annum• Remainder to be targeted at Fuel Poverty

reduction from 2018• Fewer households are likely to be helped• Consultation will be released in Spring for the

transitional period and the new obligationfrom 2018

What does NEA want next supplierobligation to look like:

• Targeted at low-income households in properties belowEPC band C

• Move away from single measures• Reward obligated suppliers for how many SAP points a

household is moved up• Provide guaranteed access for most vulnerable

households• Ensure scheme administrator monitors capital

contributions towards cost of any work• Reduce complexity, unnecessary admin & transaction

costs• Be supported by tighter regulations in PRS &

social housing

Comprehensive Spending Review

• Committed to the extension of the Warm HomeDiscount scheme until 2020-2021

• Allow for organisations to plan for successive years• Yet to extend data sharing powers• Yet to obligate all suppliers to provide the rebate to

core group• Consultation will be released in February

Comprehensive Spending Review• Renewable Heat Incentive preserved but there

will be a review as to how this works• £400million committed to District Heating• No commitment to extend the Central Heating

Fund• Details:

https://www.gov.uk/government/publications/spending-review-and-autumn-statement-2015-documents

DECC Review on Energy EfficiencyPolicy

• To refocus ECO on low income households post 2018• Will introduce more flexibility into eligibility criteria• Want to incentivise delivery of packages of measures• Also want non-levy funded able-to-pay incentives for

households• Main work streams for Bonfield now set:

– Advice & Guidance, Insulation– Smart Meters, Compliance & Enforcement– Skills & Training– Renewables– Quality & Standards, Consumer Protection

NEA’s view on non-levy fundedincentives

• Support an expansion of the Central Heating Fund tosupport the Fuel Poverty Gas Network Extension Scheme

• Facilitate ‘warmth on prescription’ schemes• Support the smart meter rollout with low cost energy

saving measures• Help reintroduce government funded incentives for private

landlords• Provide able to pay with 0% interest loans or stamp duty or

council tax incentives• This activity should also be supported by longer-term

regulation across tenures

New Committee on Fuel Poverty

• The Fuel Poverty Advisory Group in England has beenreformed with new membership. The reformed group will beknown as the Committee on Fuel Poverty (CFP)

• The CFP is an advisory Non-Departmental Public Bodysponsored by DECC

• A new Chairman: Tom Wright CBE• New members are: Dr Alice Maynard, CBE, DBA, C Dir; Jenny

Saunders, OBE; Paul Massara; David R. Blakemore; andLawrence Slade

National Infrastructure Commissionconsultation

• NEA responded to the NIC's call for evidence on energy priorities• Highlighted role of DNOs in improving how electricity demand and

supply could be better forecast• Also DNOs key to identifying and aggregating local balancing

services• Highlighted role of NIC helping local authorities and other private

sector partners lead on city-wide domestic retrofit projects• First advice to UK Gov before Budget 2016• Unlikely domestic energy efficiency will feature in first set of

recommendations

Ofgem consultation on PrinciplesBased Regulation

• Consulting on a move towards principlesbased regulation across GB

• Could improve regulatory framework byputting consumers at heart of businessoperations

• Concern is a diversity of interpretations ofany future principles

• Favour establishing hybrid of currentlicence condition led approach, alongsidedevelopment of some broad overarchingprinciples

• Consultation closes 11th March 2016

Ofgem Proposal To Help PrepaymentMeter Customers

• Focus on improving quality of service& products available for PPM

• Consulting on measures that couldreduce or remove installationcharges for consumers in vulnerablesituations who may go through thewarranty process

• Includes improved identification ofvulnerability and/or capping charges

• Consultation closes today

Ofgem Plans for Priority ServiceRegister

• Consultation on requiring energysuppliers, GDNs & DNOs to help identifycustomers for PSR services

• Move away from core eligibility groups toneeds-based eligibility

• Did not go ahead with proposals tochange core group from pensionable ageto 75 or to add pregnant women toeligibility for free gas safety checks

• Want energy companies to be flexible &innovate to provide other services toaddress identified needs

• Consultation closed 18 Feb 2016 withchanges coming into force late 2016

Consultations and Proposals

• Market Regulation:https://www.ofgem.gov.uk/publications-and-updates/future-retail-market-regulation (closes 11th March 16)

• Prepayment Meters: www.ofgem.gov.uk/publications-and-updates/proposals-improve-outcomes-prepayment-customers (closes 25th Feb 16)

• Priority Service Register:www.ofgem.gov.uk/publications-and-updates/priority-services-register-review-final-proposals(closed 18th Feb 16)

Updates on the CMA

NEA is asking the CMA to:

• Explore implications of moving to single unit tariffs &removing RMR reforms

• Create independent price comparison website• Adapt plans for a “backstop” tariff into a fixed loyalty

payment to compensate vulnerable customers that areunlikely to access cheaper payment types or tariffs

• Urging CMA to recommend the WHDS should be extendedto all suppliers

Upcoming events

Fuel Poverty Seminars: Collaboration for Action on Fuel Poverty– Supported by DECCDate Location23 February Manchester2 March Birmingham3 March Newcastle9 March London16 March Exeter

To register for an event visit the NEA website www.nea.org.uk/seminars2016

NEA Annual Conference: Manchester Sept 2016To register your interest in attending NEA’s annual conference2016 at Manchester Central visit the NEA website:

www.nea.org.uk/conference2016

Fuel Poverty Awareness Day &The Nations Biggest Housewarming

Friday 26th February 2016 is Fuel Poverty Awareness DayWe will be taking the opportunity to highlight the cost of cold homes on theNHS, as well as the range of excellent work that is being undertaken across theUK to tackle fuel poverty.

Many of you are holding your own events as part of the day, some of which arefunded through our Warm Homes Campaign Award Scheme. We hope thatmany more of you will use the day to highlight your own work to tackle fuelpoverty via Twitter or other social media channels (#fuelpovertyawarenessday/ @NEA_UKCharity).

The Nation’s Biggest HousewarmingNEA is running The Nation’s Biggest Housewarming on Friday 26 February tocoincide with Fuel Poverty Awareness Day, a nationally recognised day topromote the issue of fuel poverty and the importance of ensuring vulnerablepeople are warm in their homes.

Join us in organising a housewarming event by baking sweet and savoury treatsto sell to your family, friends or colleagues and then donate the money you’veraised to NEA!

All details on the NEA website www.nea.org.uk

camden.gov.uk

David Barns, 25 January 2016

Pilot project to produce reliable evidence of the impact of solar PV with battery storage on households in fuel poverty

24/7 Solar

camden.gov.uk

• Technical Innovation Fund • Addressing fuel poverty through innovative technology at a community level • Developing robust evidence of impact on vulnerable and low-income

households • Guide future policies

• Independent monitoring and evaluation approved by Ofgem • Engagement and direct contact with householders with incentives for

interviews, provision of information etc • Findings widely disseminated

National Energy Action – Health &

Innovation Programme

camden.gov.uk

camden.gov.uk

The principle

camden.gov.uk

Project structure

camden.gov.uk

• 40 street properties

• EPC Band D or below

• Council tenants

• Hardest to treat with other measures – eg planning restrictions

Who will benefit

camden.gov.uk

What will the residents get?

• Optimised solar PV panels

• Battery unit sized according to household characteristics

• LED lighting upgrade to maximise impact

• In-home display to show live usage

• Online ‘CloudConnect’ portal

• Training in how to use the system to make best use of free electricity

• Real-time monitoring of panels by North Star Solar

camden.gov.uk

Batteries

camden.gov.uk

What is special about optimised panels?

camden.gov.uk

Contact details

David Barns

Senior Energy Performance Officer HASC Sustainability Strategy Team [email protected] 0207 974 2530

Thursday 25 February 2016

Smart Energy GB, therollout and thepartnership programme

Smart Energy GB is here to help everyone inGreat Britain understand smart meters, thenational rollout and how to use their newmeters to get their gas and electricity undercontrol.

Our vision is that smart meters will

transform energy in Great Britain, paving

the way to an easier, smarter future for the

nation.

Smart Energy GB

about the smart meterrollout

an introduction

the rollout in numbers

-

2,000,000

4,000,000

6,000,000

8,000,000

10,000,000

12,000,000

14,000,000

2015* 2016 2017 2018 2019 2020

forecasted installations year on year

Installations

the campaign: anoverview

the smart meter journey

Hearingabout smart

meters

Making adecision to

say yes to asmart meter

Beingcontacted

aboutinstallationand setting

it up

Having thesmart meter

installed

Using andbenefitingfrom the

smart meter

01 02 03 04 05

Predominantly Smart Energy GB

Energy suppliers (Smart Energy GB is not responsible for installation)

Smart Energy GB and energy suppliers

audi

ence

activ

ityta

sk

sounds goodsounds good

drive awarenessdrive awareness

Core Gaz & Leccycampaign

Core Gaz & Leccycampaign

disconnected orvulnerable

disconnected orvulnerable

hand holdinghand holding

Adjusting thechannel mix, suchas by up weighting

advertising inethnic media& working in

partnership withcharities and other

organisations

Adjusting thechannel mix, suchas by up weighting

advertising inethnic media& working in

partnership withcharities and other

organisations

sounds difficultsounds difficult

educate & reassureeducate & reassure

Producingeducationalcontent andworking withpartners and

suppliers to makethis available to

consumers

Producingeducationalcontent andworking withpartners and

suppliers to makethis available to

consumers

not my prioritynot my priority

deliver relevance &social proof

deliver relevance &social proof

Continueddevelopment of;

- estimation nationcampaign

- contextualadvertising

- partnerships- social channels

Continueddevelopment of;

- estimation nationcampaign

- contextualadvertising

- partnerships- social channels

broad marketing tasks

extensive research with the public,stakeholders and experts

Page 10

Gaz & Leccy

Gaz & Leccy

estimation

A suite of short films offering step by stepguidance and support including:

• When will you get a smart meter?

• How are smart meters installed?

• Reading and understanding a smart meterdisplay

educational

other activity

Smart Outlook – published this month

• more than half (52 per cent) of those with smart meters say their newmeter is helping them save money

• eight in ten (80 per cent) with a smart meter have taken at leastone step to reduce how much energy they use

• eight in ten (79 per cent) people with a smart meter would recommend them toothers

specific audiences

Blindness or partially sighted

Lack of English and Welsh proficiency

Dependent on medical equipment powered by

electricity

Dexterity impairment

District heating

Lack of basic digital skills

Learning impairment

Cold inefficient home

Low literacy

Low numeracy

following consultation, we will focus on 12audiences with additional barriers in 2016

Memory impairment

Mental health

Mobility impairment

No personal internet access

Off-gas grid customer

Prepayment customer

Private tenant

Deaf/hard of hearing

Social housing tenant

Social/behavioural impairment

Speech impairment

“It’s not for me”

Private tenantSocial housing tenant

District heatingOff Gas grid

Prepayment customer

we realised solutions fell into four ‘buckets’

“I can’t understand the ad”

Severe or profound deafnessCannot speak English

fluently

“I’m not sure what this is”

Learning impairmentMemory impairment

“I’ve heard of this but need

more to say yes”

Lack basic digital skillsNo personal internet access

Low literacy

Make it

relevant

Fix the

information

journey

Talk to the

carer

Tweak

existing

campaign

Partnerships are at the heart of our approach tospreading the word about smart meters andengaging the nation.

We need to reach everyone – in particular

more vulnerable and ‘hard to reach’

audiences - and we can’t do it alone!

working with partners

working with partners

assets &materialsbid fund

training &support

updates &key insights

your thoughts

thank you

for more information visitwww.smartenergyGB.org