london & south east fuel poverty forum 25th february 2016
TRANSCRIPT
Excess Winter Deaths
• 43,900 Excess Winter Deaths in England and Wales in2014/2015
• Highest number since 1999• 36,300 deaths were among those aged 75+• More than a third of EWD were due to respiratory
diseases• 27% more people died in winter months than the
summer months
Excess Winter Deaths
Cold homes is a bigger killer than
• Road accidents• Alcohol abuse• Drug abuse
http://www.ons.gov.uk/ons/dcp171778_425192.pdf
Comprehensive Spending Review
• Deep cuts to ECO• Cut to £640million per annum• Remainder to be targeted at Fuel Poverty
reduction from 2018• Fewer households are likely to be helped• Consultation will be released in Spring for the
transitional period and the new obligationfrom 2018
What does NEA want next supplierobligation to look like:
• Targeted at low-income households in properties belowEPC band C
• Move away from single measures• Reward obligated suppliers for how many SAP points a
household is moved up• Provide guaranteed access for most vulnerable
households• Ensure scheme administrator monitors capital
contributions towards cost of any work• Reduce complexity, unnecessary admin & transaction
costs• Be supported by tighter regulations in PRS &
social housing
Comprehensive Spending Review
• Committed to the extension of the Warm HomeDiscount scheme until 2020-2021
• Allow for organisations to plan for successive years• Yet to extend data sharing powers• Yet to obligate all suppliers to provide the rebate to
core group• Consultation will be released in February
Comprehensive Spending Review• Renewable Heat Incentive preserved but there
will be a review as to how this works• £400million committed to District Heating• No commitment to extend the Central Heating
Fund• Details:
https://www.gov.uk/government/publications/spending-review-and-autumn-statement-2015-documents
DECC Review on Energy EfficiencyPolicy
• To refocus ECO on low income households post 2018• Will introduce more flexibility into eligibility criteria• Want to incentivise delivery of packages of measures• Also want non-levy funded able-to-pay incentives for
households• Main work streams for Bonfield now set:
– Advice & Guidance, Insulation– Smart Meters, Compliance & Enforcement– Skills & Training– Renewables– Quality & Standards, Consumer Protection
NEA’s view on non-levy fundedincentives
• Support an expansion of the Central Heating Fund tosupport the Fuel Poverty Gas Network Extension Scheme
• Facilitate ‘warmth on prescription’ schemes• Support the smart meter rollout with low cost energy
saving measures• Help reintroduce government funded incentives for private
landlords• Provide able to pay with 0% interest loans or stamp duty or
council tax incentives• This activity should also be supported by longer-term
regulation across tenures
New Committee on Fuel Poverty
• The Fuel Poverty Advisory Group in England has beenreformed with new membership. The reformed group will beknown as the Committee on Fuel Poverty (CFP)
• The CFP is an advisory Non-Departmental Public Bodysponsored by DECC
• A new Chairman: Tom Wright CBE• New members are: Dr Alice Maynard, CBE, DBA, C Dir; Jenny
Saunders, OBE; Paul Massara; David R. Blakemore; andLawrence Slade
National Infrastructure Commissionconsultation
• NEA responded to the NIC's call for evidence on energy priorities• Highlighted role of DNOs in improving how electricity demand and
supply could be better forecast• Also DNOs key to identifying and aggregating local balancing
services• Highlighted role of NIC helping local authorities and other private
sector partners lead on city-wide domestic retrofit projects• First advice to UK Gov before Budget 2016• Unlikely domestic energy efficiency will feature in first set of
recommendations
Ofgem consultation on PrinciplesBased Regulation
• Consulting on a move towards principlesbased regulation across GB
• Could improve regulatory framework byputting consumers at heart of businessoperations
• Concern is a diversity of interpretations ofany future principles
• Favour establishing hybrid of currentlicence condition led approach, alongsidedevelopment of some broad overarchingprinciples
• Consultation closes 11th March 2016
Ofgem Proposal To Help PrepaymentMeter Customers
• Focus on improving quality of service& products available for PPM
• Consulting on measures that couldreduce or remove installationcharges for consumers in vulnerablesituations who may go through thewarranty process
• Includes improved identification ofvulnerability and/or capping charges
• Consultation closes today
Ofgem Plans for Priority ServiceRegister
• Consultation on requiring energysuppliers, GDNs & DNOs to help identifycustomers for PSR services
• Move away from core eligibility groups toneeds-based eligibility
• Did not go ahead with proposals tochange core group from pensionable ageto 75 or to add pregnant women toeligibility for free gas safety checks
• Want energy companies to be flexible &innovate to provide other services toaddress identified needs
• Consultation closed 18 Feb 2016 withchanges coming into force late 2016
Consultations and Proposals
• Market Regulation:https://www.ofgem.gov.uk/publications-and-updates/future-retail-market-regulation (closes 11th March 16)
• Prepayment Meters: www.ofgem.gov.uk/publications-and-updates/proposals-improve-outcomes-prepayment-customers (closes 25th Feb 16)
• Priority Service Register:www.ofgem.gov.uk/publications-and-updates/priority-services-register-review-final-proposals(closed 18th Feb 16)
Updates on the CMA
NEA is asking the CMA to:
• Explore implications of moving to single unit tariffs &removing RMR reforms
• Create independent price comparison website• Adapt plans for a “backstop” tariff into a fixed loyalty
payment to compensate vulnerable customers that areunlikely to access cheaper payment types or tariffs
• Urging CMA to recommend the WHDS should be extendedto all suppliers
Upcoming events
Fuel Poverty Seminars: Collaboration for Action on Fuel Poverty– Supported by DECCDate Location23 February Manchester2 March Birmingham3 March Newcastle9 March London16 March Exeter
To register for an event visit the NEA website www.nea.org.uk/seminars2016
NEA Annual Conference: Manchester Sept 2016To register your interest in attending NEA’s annual conference2016 at Manchester Central visit the NEA website:
www.nea.org.uk/conference2016
Fuel Poverty Awareness Day &The Nations Biggest Housewarming
Friday 26th February 2016 is Fuel Poverty Awareness DayWe will be taking the opportunity to highlight the cost of cold homes on theNHS, as well as the range of excellent work that is being undertaken across theUK to tackle fuel poverty.
Many of you are holding your own events as part of the day, some of which arefunded through our Warm Homes Campaign Award Scheme. We hope thatmany more of you will use the day to highlight your own work to tackle fuelpoverty via Twitter or other social media channels (#fuelpovertyawarenessday/ @NEA_UKCharity).
The Nation’s Biggest HousewarmingNEA is running The Nation’s Biggest Housewarming on Friday 26 February tocoincide with Fuel Poverty Awareness Day, a nationally recognised day topromote the issue of fuel poverty and the importance of ensuring vulnerablepeople are warm in their homes.
Join us in organising a housewarming event by baking sweet and savoury treatsto sell to your family, friends or colleagues and then donate the money you’veraised to NEA!
All details on the NEA website www.nea.org.uk
camden.gov.uk
David Barns, 25 January 2016
Pilot project to produce reliable evidence of the impact of solar PV with battery storage on households in fuel poverty
24/7 Solar
camden.gov.uk
• Technical Innovation Fund • Addressing fuel poverty through innovative technology at a community level • Developing robust evidence of impact on vulnerable and low-income
households • Guide future policies
• Independent monitoring and evaluation approved by Ofgem • Engagement and direct contact with householders with incentives for
interviews, provision of information etc • Findings widely disseminated
National Energy Action – Health &
Innovation Programme
camden.gov.uk
• 40 street properties
• EPC Band D or below
• Council tenants
• Hardest to treat with other measures – eg planning restrictions
Who will benefit
camden.gov.uk
What will the residents get?
• Optimised solar PV panels
• Battery unit sized according to household characteristics
• LED lighting upgrade to maximise impact
• In-home display to show live usage
• Online ‘CloudConnect’ portal
• Training in how to use the system to make best use of free electricity
• Real-time monitoring of panels by North Star Solar
camden.gov.uk
Contact details
David Barns
Senior Energy Performance Officer HASC Sustainability Strategy Team [email protected] 0207 974 2530
Smart Energy GB is here to help everyone inGreat Britain understand smart meters, thenational rollout and how to use their newmeters to get their gas and electricity undercontrol.
Our vision is that smart meters will
transform energy in Great Britain, paving
the way to an easier, smarter future for the
nation.
Smart Energy GB
-
2,000,000
4,000,000
6,000,000
8,000,000
10,000,000
12,000,000
14,000,000
2015* 2016 2017 2018 2019 2020
forecasted installations year on year
Installations
the smart meter journey
Hearingabout smart
meters
Making adecision to
say yes to asmart meter
Beingcontacted
aboutinstallationand setting
it up
Having thesmart meter
installed
Using andbenefitingfrom the
smart meter
01 02 03 04 05
Predominantly Smart Energy GB
Energy suppliers (Smart Energy GB is not responsible for installation)
Smart Energy GB and energy suppliers
audi
ence
activ
ityta
sk
sounds goodsounds good
drive awarenessdrive awareness
Core Gaz & Leccycampaign
Core Gaz & Leccycampaign
disconnected orvulnerable
disconnected orvulnerable
hand holdinghand holding
Adjusting thechannel mix, suchas by up weighting
advertising inethnic media& working in
partnership withcharities and other
organisations
Adjusting thechannel mix, suchas by up weighting
advertising inethnic media& working in
partnership withcharities and other
organisations
sounds difficultsounds difficult
educate & reassureeducate & reassure
Producingeducationalcontent andworking withpartners and
suppliers to makethis available to
consumers
Producingeducationalcontent andworking withpartners and
suppliers to makethis available to
consumers
not my prioritynot my priority
deliver relevance &social proof
deliver relevance &social proof
Continueddevelopment of;
- estimation nationcampaign
- contextualadvertising
- partnerships- social channels
Continueddevelopment of;
- estimation nationcampaign
- contextualadvertising
- partnerships- social channels
broad marketing tasks
A suite of short films offering step by stepguidance and support including:
• When will you get a smart meter?
• How are smart meters installed?
• Reading and understanding a smart meterdisplay
educational
Smart Outlook – published this month
• more than half (52 per cent) of those with smart meters say their newmeter is helping them save money
• eight in ten (80 per cent) with a smart meter have taken at leastone step to reduce how much energy they use
• eight in ten (79 per cent) people with a smart meter would recommend them toothers
Blindness or partially sighted
Lack of English and Welsh proficiency
Dependent on medical equipment powered by
electricity
Dexterity impairment
District heating
Lack of basic digital skills
Learning impairment
Cold inefficient home
Low literacy
Low numeracy
following consultation, we will focus on 12audiences with additional barriers in 2016
Memory impairment
Mental health
Mobility impairment
No personal internet access
Off-gas grid customer
Prepayment customer
Private tenant
Deaf/hard of hearing
Social housing tenant
Social/behavioural impairment
Speech impairment
“It’s not for me”
Private tenantSocial housing tenant
District heatingOff Gas grid
Prepayment customer
we realised solutions fell into four ‘buckets’
“I can’t understand the ad”
Severe or profound deafnessCannot speak English
fluently
“I’m not sure what this is”
Learning impairmentMemory impairment
“I’ve heard of this but need
more to say yes”
Lack basic digital skillsNo personal internet access
Low literacy
Make it
relevant
Fix the
information
journey
Talk to the
carer
Tweak
existing
campaign
Partnerships are at the heart of our approach tospreading the word about smart meters andengaging the nation.
We need to reach everyone – in particular
more vulnerable and ‘hard to reach’
audiences - and we can’t do it alone!
working with partners