KAREN LONG513.378.1213 kflong@zoomtown.com

SUMMARY

Dependable and determined Project Manager, Technical Manager and Business Analyst in the IT field. Expertise in project management, developing technical requirements, facilitating audits and regulatory services. Ability to lead cross-functional teams for major product application and technical projects.

Project Management Analytical Skills Problem Solving Team Building

Written and Verbal Communication

Management Skills Time Management/Prioritization

PROFESSIONAL EXPERIENCE

D+H USA, Cincinnati, OH 2013 – 2016

Business Analyst, Compliance & Regulatory Services Facilitated audits conducted by third party and internal auditors. Assisted with FFIEC examinations. Maintained findings repository; worked with applicable business unit(s) to track

remediation progress and created reporting for directorate. Successfully executed newly established Regulatory Liaison Office. Developed detailed understanding of regulatory requirements, including PCI DSS and

SOC reporting. Developed and maintained client focused due diligence documentation. Maintained team procedures and standards.

HARLAND FINANCIAL SOLUTIONS (HFS) 2005 - 2013 Acquired by D+H USA in 2013.

Project Manager, Internal Projects Led cross-functional team projects to successful completion, ensuring quality within scope and budget.

Led migration of EFT/Payments business to 3rd party business partner. Provided weekly updates to senior leadership team; facilitated status calls with all business areas; acted as subject matter expert (SME) for various product functions.

Implemented new robust tool for client and internal use, providing product information, support documentation, audit/compliance due diligence packets. Led weekly status calls, coordinated training and provided weekly updates to senior leadership team.

Tracked projects using Enterprise Project Management (EPM) Methodology.

Manager, Technical Team & Client Support, Electronic Payments Services Led high-impact, complex application and system upgrades.

Successfully managed:o Application/product technical team responsible for software upgrades and overall

support and maintenance.o Client support team(s) responsible for supporting high number of clients.

Regularly interacted with payments team and IT/network teams to ensure client satisfaction.

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Led and assisted application technical team(s) with data analysis and problem solving.

Developed and maintained excellent working relationships with clients, internal teams, senior management, and vendor partners.

Served as escalation point for all client related issues.

INTRIEVE INCORPORATED 2000 - 2005Acquired by Harland Financial Solutions in 2005

Supervisor, Conversion/Implementations Oversaw all aspects of card payments conversion process including data mapping, network and core system testing, client training and post conversion support.

Implementation Coordinator Coordinated internet banking implementations including setup, testing, training, post

implementation follow up, and ongoing support of product. Provided assistance to support and technical teams.

OTHER RELEVANT EXPERIENCE

US BANK – Information Technology Division Application Business Analyst and Technical ManagerManaged various technical teams including IT Application Development, Network and Branch Technical Support.

Served as liaison between business owners and application team(s) to determine product and technical requirements.

Coordinated complex system and application upgrades including loan, deposit and operating systems.

Coordinated Business Recovery planning and testing to ensure regulatory compliance.

EDUCATIONBachelor of Science, Northern Kentucky University, Highland Heights, KentuckyGraduate Courses - Northern Kentucky University, Highland Heights, KentuckyGraduate Courses - Xavier University, Cincinnati, Ohio

PROFESSIONAL ASSOCIATIONSInformation Systems Audit and Control Association (ISACA)

PROFESSIONAL DEVELOPMENTCourses in Project Management, Team Building and Managing Conflict

COMPUTER AND SOFTWARE SKILLSProficient using MS Office – MSProject, Word, Excel, PowerPoint, Outlook, Lync, Visio. Experience with productivity tools including Easytrieve and LockPath.

AWARDS AND RECOGNITIONChairman’s Award for work completed developing new application environment.Bull Dog Award for managing technical issues to resolution.GEM Award Nomination (Going the Extra Mile) for successful project management.Appointed to “Change Control Board” to review and approve application/system changes.