LORAIN COUNTY COMMUNITY COLLEGE DIVISION OF HEALTH AND WELLNESS SCIENCES

PHLEBOTOMY PROGRAM

PHBT STUDENT HANDBOOK 2019-2020 SCHOOL YEAR

CHERYL SELVAGE, MS MT(ASCP) Program Director June 2019

PHBT Student Handbook i

LORAIN COUNTY COMMUNITY COLLEGE

DIVISION OF HEALTH AND WELLNESS SCIENCES

PHLEBOTOMY STUDENT HANDBOOK

2019-2020 School Year

This handbook does not constitute a contract.

The Program faculty reserve the right to revise this handbook at any time. Students will be given information regarding these changes either

verbally or in a printed addendum.

Prepared by: Cheryl Selvage, MS MT(ASCP)

Clinical Laboratory Science Technology / Phlebotomy Program Director August 2019

PHBT Student Handbook ii TABLE OF CONTENTS

TOPIC PAGE

I. WELCOME ........................................................................................................... 1

II. INTRODUCTION................................................................................................... 1

A. History and Program Approval ....................................................................... 1

III. PURPOSE OF THE PHLEBOTOMY PROGRAM STUDENT HANDBOOK ........... 2

IV. PHILOSOPHY OF THE PHLEBOTOMY PROGRAM ............................................ 2

A. College Mission ............................................................................................... 2

B. Division of Health and Wellness ....................................................................... 3

C. PHBT Program Mission Statement .................................................................. 3

V. SPECIFIC GOALS OF THE PHLEBOTOMY PROGRAM ...................................... 3

VI. PHLEBOTOMY GRADUATE EXIT COMPETENCIES .......................................... 4

VII. INFORMATION AND STANDARDS FOR ADMISSIONS/ENROLLMENT ............. 4

A. Statement of Nondiscrimination ..................................................................... 4

B. Americans With Disabilities Act (Title II), 1990 ............................................... 5

C. Students With Disabilities In The Classroom .................................................. 5

D. Services For Students With Disabilities .......................................................... 5

E. Sexual Harassment Policy ............................................................................. 6

F. Admissions .................................................................................................... 7

G. Application Procedures .................................................................................. 7

H. Placement Assessment.................................................................................. 8

I. Admission to the Phlebotomy Program .......................................................... 9

J. Technical Standards or Essential Program Requirements ............................. 9

Accommodation Statement .......................................................................... 12

K. Health Requirements ................................................................................... 12

L. American Heart Association Health Care Provider Requirement [CPR] ....... 13

M. Malpractice Insurance .................................................................................. 13

N. Special (College Laboratory) Fees ............................................................... 13

O. Transfer Students to LCCC and Advanced Placement ................................. 13

P. Clinical Agency Placement ........................................................................... 14

Q. Child Care Services ..................................................................................... 15

VIII. STUDENT WITHDRAWAL AND REFUNDS OF TUITION AND FEES ................ 16

A. Withdrawals ................................................................................................. 16

B. Administrative Withdrawal ............................................................................ 16

C. Refunds of Fees .......................................................................................... 16

D. Definitions for Credit Classes ....................................................................... 17

PHBT Student Handbook iii IX. STUDENT DEVELOPMENT, TRANSFER AND PLACEMENT .......................... 18

A. Enrollment, Financial, and Career Services ................................................. 18

X. FINANCIAL AID SERVICES ............................................................................... 19

A. Financial Aid Overview................................................................................. 19

B. Grants from Federal or State Agencies ........................................................ 19

C. Federal Workstudy Program (Campus-based Employment) ........................ 19

D. Eligibility and Application for Financial Aid ................................................... 19

E. Incentive Awards and Scholarships ............................................................. 20

F. Student Loans .............................................................................................. 20

XI. LIBRARY/LEARNING RESOURCES DIVISION .................................................. 21

A. Library .......................................................................................................... 21

B. Identification Cards for Students .................................................................. 21

C. Academic Support Center ............................................................................ 22

XII. STUDENT LIFE .................................................................................................. 23

A. Bookstore .................................................................................................... 23

XIII. CAMPUS POLICIES ........................................................................................... 23

A. Family Education Rights and Privacy Act ..................................................... 23

B. Access to Student Records .......................................................................... 23

C. Disclosure of Education Records ................................................................. 24

D. Substance Abuse, Alcoholic Beverages, and Gambling ............................... 24

E. Smoking ....................................................................................................... 24

XIV. CAMPUS SECURITY SERVICES ....................................................................... 25

A. Emergency Medical Assistance ................................................................... 25

LiveSafe Mobile App .................................................................................... 25

SECTION II

I. THE PHLEBOTOMY CURRICULUM ................................................................. II-1

A. General Curriculum Information .................................................................. II-1

Curriculum Schedule / Course Changes ..................................................... II-1

Course Substitutions / Variations from Published Curriculum ...................... II-1

B. Phlebotomy Program/Course Structure at LCCC ........................................ II-2

PHBT Student Handbook iv

II. GENERAL POLICIES AFFECTING STUDENTS IN ALL PHLEBOTOMY / CLSC TECHNOLOGY COURSES ............................................................................... II-3

A. Academic Grading Policy ............................................................................ II-3

B. Cheating / Plagiarism Policy ....................................................................... II-4

C. Electronic Device Policy .............................................................................. II-5

D. Attendance Policy ....................................................................................... II-5

E. Absentee Policy .......................................................................................... II-6

F Tardiness Policy ......................................................................................... II-8

G. Uniform Policy ............................................................................................. II-9

1. Uniform requirements for Clinical Session .............................................. II-9

2. Miscellaneous Clinical Dress and Uniform Issues .................................. II-9

3. Uniform Requirements for College Laboratory Sessions ...................... II-10

4. College Lecture Dress Code ................................................................ II-10

H. Personal Care ......................................................................................... II-11

I. Clinical Agency Policies ............................................................................ II-11

J. College Laboratory Policies ...................................................................... II-13

K. Course Repetition and Program Re-Entry Policy ...................................... II-14

L. Dismissals and Reinstatement .................................................................. II-14

M. Forgiveness Policy .................................................................................... II-16

III. STUDENT RECORDS ..................................................................................... II-17

A. General Information .................................................................................. II-17

B. General Student Information ..................................................................... II-17

C. Phlebotomy Program Student Information................................................. II-17

IV. GRADE AND COURSE EXPECTATION APPEALS ......................................... II-18

A. General Procedure .................................................................................... II-18

B. Phlebotomy Program’s Appeals Due Process Procedure .......................... II-19

V. HEALTH RISKS FOR HEALTH CARE PROFESSIONALS .............................. II-19

VI. HEALTH REQUIREMENTS ............................................................................. II-20

VII. CHILDREN IN LECTURE, LABORATORY,OR VENIPUNCTURE AREAS ....... II-20

VIII. CONTINUOUS QUALITY IMPROVEMENT FOR PHBT PROGRAM................ II-20

VII PHLEBOTOMY STUDENT SIGNATURE FORM.............................................. II-21

PHBT Student Handbook v Section III

APPENDICES................................................................................................................... III-1 APPENDIX 1 - Phlebotomy Curriculum Sheet and Course Prerequisites ........................ III-3

APPENDIX 2 - Phlebotomy Course Descriptions ............................................................ III-6

APPENDIX 3 - Example Course Substitution Form ......................................................... III-8

APPENDIX 4 - Phlebotomy Program Phone Numbers .................................................. III-10

APPENDIX 5 - Code of Ethics ....................................................................................... III-12

APPENDIX 6 - Infectious Control Policy and Guidelines for Exposures ........................ III-14

APPENDIX 7 - Phlebotomy Volunteer Release Form Sample ....................................... III-20

Microskin Puncture Release Form Sample ........................................... III-20

APPENDIX 8 - Sample FERPA Form ............................................................................ III-22

APPENDIX 9 - Campus Closure (Inclement Weather) ................................................... II-24

APPENDIX 10- Positive Background Check Policy ......................................................... II-26

APPENDIX 10 – Phlebotomy Student Signature Form ..................................................... II-28

PHBT Student Handbook 1 I. WELCOME

The faculty of the Phlebotomy and Clinical Laboratory Science (CLSC) Technology programs welcome you to an educationally exciting health career field. It may seem strange to be greeted by the faculty from two programs, but the reality is that the Clinical Laboratory Science Technology faculty are also the same individuals who will be your faculty in the Phlebotomy program. During the next two semesters, we will be working closely with you to prepare you to independently perform venous and micro blood collection techniques, as well as some basic laboratory procedures performed by phlebotomists in the field. Our Phlebotomy program prepares its graduates for employment in hospital, urgent care, physician clinics, blood donation centers, and a variety of other laboratory settings and phlebotomy opportunities. Your support courses for the Phlebotomy program give you some indication that this program is for students who like a challenge, enjoy working with all different types of people; are stimulated by fine, detailed psychomotor tasks; and are highly motivated. (See Appendix 1: PHBT Program Curriculum Sheet and Course Prerequisites.) The faculty believe students entering the Phlebotomy program need to be emotionally mature, academically able, and self-disciplined. The full-time Phlebotomy/Clinical Laboratory Science (CLSC) Technology faculty are certified, Master's Degree and Bachelor’s Degree graduates of four (4) year Clinical Laboratory Science (CLSC) Technology/Medical Technology programs and have extensive blood drawing and laboratory experience. Our part-time, adjunct faculty, who assist students in the college laboratory and clinical laboratory settings, are experienced Medical Laboratory Technicians/Medical Laboratory Scientist’s/Medical Technologists. The Phlebotomy/CLSC Technology faculty are excited about the quality and success of this program and want you to succeed. If you need additional explanations or assistance throughout the program, we urge you to ask. We are a student-oriented faculty and believe it is our job to be available to you. As your faculty, we pledge to treat you as a responsible Phlebotomy student, not a number.

II. INTRODUCTION A. History and Program Approval The Phlebotomy program became officially approved on October 3, 1994, through the

National Accrediting Agency for Clinical Laboratory Science (NAACLS) for the maximum period of four years. In April 2015, the Phlebotomy program was awarded continued approval for the maximum award. This approval status ensures program quality by meeting certain standards set forth by NAACLS. It also ensures the immediate eligibility of our graduates to take the national certifying exam offered by the American Society of Clinical Pathologists (ASCP) as soon as they complete the program. The following is contact information for NAACLS:

National Accrediting Agency for Clinical Laboratory Sciences 5600 North River Rd., Suite 720, Rosemont, IL 60018 (773)714-8880 www.naacls.org

PHBT Student Handbook 2

Upon completion of our approved program, a graduate will have earned a Short Term Technical Certificate from LCCC. Since the Phlebotomy and CLSC Technology faculty are one and the same, you should be aware of the accomplishments the faculty has had with the CLSC program and its graduates.

The Clinical Laboratory Science (CLSC) Technology program at Lorain County Community College began in September 1975. The program officially became accredited in April 1982 and was most recently re-accredited in April 2015 for the maximum award of four (4) year period. The CLSC Technology program is accredited by the National Accrediting Agency for Clinical Laboratory Sciences (NAACLS). Currently, our program is approved by NAACLS to admit 19 students annually. Phlebotomy students who succeed in their Program and are interested in advancing their education in the field of laboratory medicine are encouraged to talk to the faculty about entry into the Clinical Laboratory Science Technology Program.

III. PURPOSE OF THE PHLEBOTOMY PROGRAM STUDENT HANDBOOK

The major purpose of this handbook is to ensure that all students entering Phlebotomy program at Lorain County Community College have been provided with standardized basic orientation information concerning program philosophy, goals, course requirements, curriculum, methods of evaluation, policies, and procedures currently in effect. Also, this handbook helps to summarize Phlebotomy program information for the Faculty, College Administration, Clinical Agency Affiliates, Accrediting Agencies, and others.

IV. PHILOSOPHY OF THE PHLEBOTOMY PROGRAM

The Phlebotomy program supports the mission, values, and beliefs of the College and the Division of Health and Wellness Sciences.

A. COLLEGE MISSION, VISION AND VALUES

Our Values We are the community’s college. We are trusted by the community to educate, lead and inspire. We create a better, more sustainable future for our community.

Our Vision To empower a thriving community… Where all students achieve academic and career success; Where industry talent needs are met and businesses start, locate and grow; and Where people connect and prosper.

Our Mission To empower… Individuals to succeed through quality education. Economies to grow through innovation. Communities to thrive through partnerships and rich cultural experiences.

(Learn more on the College Website)

PHBT Student Handbook 3 B. MISSION STATEMENT FOR THE DIVISION OF HEALTH AND WELLNESS

SCIENCES The mission of HWS is to prepare competent, entry-level graduates by: • Providing programs that serve a diverse community of learners that uphold

accreditations standards; • Delivering programs that promote critical thinking and lifelong learning while

enhancing health and wellness; and • Responding to the needs of the community.

C. MISSION STATEMENT FOR THE PHLEBOTOMY PROGRAM

The Phlebotomy Program at Lorain County Community College is committed to preparing competent, ethical, and reliable phlebotomists by providing quality instruction and practical “hands-on” experience.

V. SPECIFIC GOALS OF THE PHLEBOTOMY PROGRAM

The specific goals of the Phlebotomy program are to: 1. prepare individuals to properly perform venipunctures and micro blood collection

techniques in a professional manner; 2. improve quality of patient care by increasing precision and accuracy associated with

laboratory results. 3. prepare individuals to handle and manipulate the collection supplies or equipment in

a suitable manner; 4. improve patient relations by providing instruction in interpersonal communication

techniques; 5. improve personnel relations, both intra- and inter-departmentally; 6. reduce the traditionally high turnover rate associated with this occupation; 7. upgrade the occupation by making phlebotomists more marketable in the health care

industry; 8. develop in the student professional attitudes which consist of the following: a. willingness to assume the responsibilities as a Phlebotomist; b. willingness to continue one's education; c. maintain and strive for quality work; d. assume a professional manner in attire and conduct; e. establish a rapport with colleagues, hospital staff, supervisors and physicians; 9. develop in the student an understanding of patient feelings;

PHBT Student Handbook 4 10. provide the student with the basic knowledge to obtain a satisfactory score on a

national certifying examination for the purpose of certification and self-actualization.

VI. PHLEBOTOMY GRADUATE EXIT COMPETENCIES (PROGRAM OUTCOMES)

Upon completion of the Phlebotomy program, each graduate should be able to:

1. use oral and written medical communication; 2. demonstrate knowledge of human body structure, function and pathology; 3. perform basic clinical laboratory mathematical functions; 4. perform venipuncture and micro skin puncture procedures skillfully; 5. maintain and evaluate patient sample integrity; 6. respect and maintain strict patient confidentiality; 7. demonstrate a professional attitude in appearance, work ethic and laboratory safety; 8. keep accurate records, and transmit reports clearly and completely; 9. participate in continuing education and in-service programs;

10. remain flexible and adaptable to change that occur daily in the clinical laboratory setting;

11. demonstrate knowledge and skills relating to quality assurance procedures. 12. perform basic inter-department laboratory procedures.

13. The graduate shall successfully pass a National Certification Exam (ASCP) in Phlebotomy

VII. INFORMATION AND STANDARDS FOR ADMISSIONS/ENROLLMENT

A. Statement of Nondiscrimination

The College shall practice no discrimination on the basis of race, color, creed, religion, national origin, ancestry, sex, marital status, child-bearing status, age, disability, sexual orientation, or gender identity and/or expression in providing educational programs and activities, or work opportunities. The following persons have been designated to handle inquiries regarding the non-discrimination policies:

Title IX Lead Coordinator: Keith Brown (440)366-7692

College Center 209 (Learn more on the college website: Policies)

B. Americans With Disabilities Act

PHBT Student Handbook 5 The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination and ensures equal opportunity for persons with disabilities in employment, State and local government services, public accommodations, commercial facilities, and transportation. It also mandates the establishment of TDD/telephone relay services. The current text of the ADA includes changes made by the ADA Amendments Act of 2008 (P.L. 110-325), which became effective on January 1, 2009. The ADA was originally enacted in public law format and later rearranged and published in the United States Code.

The 2010 Regulations On Friday, July 23, 2010, Attorney General Eric Holder signed final regulations revising the Department’s ADA regulations, including its ADA Standards for Accessible Design. The official text was published in the Federal Register on September 15, 2010 (corrections to this text were published in the Federal Register on March 11, 2011).

The revised regulations amend the Department’s 1991 title II regulation (State and local governments), 28 CFR Part 35, and the 1991 title III regulation (public accommodations), 28 CFR Part 36. Appendix A to each regulation includes a section-by-section analysis of the rule and responses to public comments on the proposed rule. These final rules went into effect on March 15, 2011, and were published in the 2011 edition of the Code of Federal Regulations (CFR). (Learn more on the college website: ADA Policies)

C. Students With Disabilities In The Classroom

Accessibility Services at Lorain County Community College attempts to inform all incoming students of the availability of special services. Eligible students, however, do not always choose to identify themselves; nor do all students with disabilities require special accommodations. Faculty often make adjustments in instructional procedures or in student evaluations with no assistance or intervention from Accessibility Services. The College's responsibility is to ensure that students will not be discriminated against and to make reasonable accommodation for allowing the students to participate in College programs and services from which they can benefit. (Learn more on the college website: Accessibility Services)

D. Services For Students With Disabilities

Accessibility Services assists students with documented disabling conditions with reasonable accommodations that will enable the student to participate in the academic life of the College. Students should consult with faculty and with Accessibility Services to make appropriate accommodations. Failure to formally consult with the individual faculty and Accessibility Services could delay accommodations unnecessarily. Reasonable accommodations should be arranged and confirmed in writing with Accessibility Services and with each individual instructor at the beginning of each semester. Accessibility Services will also try to assist students with short-term disabling conditions, such as fractures or illness.

The students with disabilities most frequently served by Accessibility Services are grouped thusly: mobility-impaired, hearing-impaired, visually-impaired, learning-disabled, psychiatrically disabled, or chronically ill.

Services offered to students with disabilities through Accessibility Services include:

PHBT Student Handbook 6 accessibility arrangements, note-taking assistance, accommodated testing, readers, adaptive equipment, sign interpreters, referrals, advocacy, advising, and word processing instruction. Any student who feels they need accommodations due to a disability should contact the Accessibility Services Office:

College Center: Room 234 Telephone: 440-366-4058 Email: accessibility@lorainccc.edu Ohio Text Relay Services (TTY) 800-750-0750

Tutoring in all subjects is available to all students at the College through the Individualized Learning Support Center (ILSC). Every student is entitled to two hours of tutoring per week, cost free. If additional hours of tutoring are necessary because of a student's disability, arrangements can be made through accessibility services to meet this need. (Learn more on the college website: Tutoring)

E. Sexual Harassment Policy

LCCC is committed to a consistent effort in maintaining an environment free of sexual harassment and all forms of sexual intimidation and exploitation. In its goal to create an environment for all students, employees, and visitors which is fair and free of coercion, the College has adopted a sexual harassment policy with accompanying procedures as the basis for community education and complaint resolution. Sexual harassment cannot and will not be tolerated at LCCC. Sexual harassment is a form of discrimination in violation of College policy and Title VII of the Federal Civil Rights Act of 1964 (as amended), Title IX of the 1972 Educational Amendments and Section 4112 of the Ohio Revised Code. A complaint of sexual misconduct should be filed with the Title IX Coordinator within 180 days of the most recent incident. Reporting incidents of sexual misconduct is highly encouraged and a transparent, fair, and equitable process is employed to resolve such complaints.

The Title IX Coordinator’s role will be to investigate claims of sexual misconduct by a student, employee, community member, or third party occurring on College property including LCCC Outreach Centers or while attending any event/function sponsored by the College. The Title IX Coordinator will contact local law enforcement as needed or directed, help individuals file formal reports, and obtain counseling if necessary. Complaints involving minors will be immediately referred to the local law enforcement authority having jurisdiction. The Title IX Coordinator will also ensure annual dissemination and public availability of this policy to all campus community members, visitors, third parties, and prospective students.

Title IX Lead Coordinator: Keith Brown (440)366-7692

College Center 209 (Learn more on the college website: Sexual Misconduct)

PHBT Student Handbook 7

F. Admissions

Lorain County Community College is committed to assist all who desire and can benefit from a college education. LCCC's open admission policy provides the opportunity to enroll in college courses to high school graduates and non-high school graduates, 18 years of age or older. Special admission programs are also available to current high school students, international students, transfer students, transient students, veterans, incarcerated students and many others

Health and Wellness Science Program Admission In all associate of applied science and certificate programs, students are REQUIRED to attend lectures, college laboratories and clinical sections. Students applying to a Health and Wellness Science Program must successfully complete all deficiencies shown during the placement assessment process with a grade of C or better prior to the submission of a program application. Transportation to and from the agencies hosting clinical sections is the responsibility of students. Transportation is not provided. Clinical sections are held during the daytime hours. Clinical section assignments are subject to change depending upon enrollment, student needs and agency requirements. Students are EXPECTED to have their own health insurance and may be REQUIRED to show evidence of insurance for specific clinical agency placement. Note: To assure compliance with specific state licensure or certification agency examination eligibility, students who have been previously convicted of a felony must schedule an appointment with the appropriate program coordinator (program director) and division dean prior to enrollment (entry or re-entry) into any Health and Wellness Science Program. Certain programs require students to be fingerprinted and/or drug tested prior to program entry. See Appendix10 for policies regarding positive background checks.

Allied Health Program Checklist Students interested in applying for admission to Health and Wellness Science program should meet with an academic advisor to review an allied health checklist for their desired allied health program. Each checklist provides students with information regarding the application requirements and admissions procedures for a particular allied health program.

(Learn more on the college website) Health and Wellness Admissions

G. Application Procedures

All applications for admission to LCCC must be made on an official application form supplied by enrollment, advising, counseling services. Applicants may submit their Applications for Admission and not pay the application fee upon admission of the application. The application fee will be included on the amount due for a student's first schedule. The application fee is non-refundable. All applicants must request high schools to forward official, final transcripts to the Records Office. For those 18 years or older who did not earn high school diplomas, official General Education Development (GED) scores must be sent from the state GED office to the Records Office.

PHBT Student Handbook 8 Applicants with home schooling diplomas must present appropriate ACT and GED scores for assessment and placement. Those with home schooling diplomas interested in scholarships should consult with the Financial Aid Office for criteria requirements.

All students who do not enroll within two calendar years from the indicated date of desired admission must submit another official application form and new materials required for a specific admission status and pay another application fee upon registering for classes. (Learn more on the college website: Enrollment)

H. Placement Assessment

Most applicants are required to participate in an assessment process. The placement assessment includes, but is not limited to, an evaluation of reading, language usage, and mathematical skills.

Based on the results of the assessment process, placement in courses commensurate with a student's academic achievement is mandatory.

This assessment must be completed prior to enrolling in: 1. Any math course; 2. ENGL 161; 3. CHMY 100 or 161; 4. More than one course (3-4 credit hours)

Exception to the required assessment might include:

1. A student who has completed an associate’s degree or higher at an accredited institution

2. A transient student in good standing 3. A student with an ACT or SAT score (with documentation):

o A student with an ACT English score of 18 or SAT English Writing score of 430 and SAT Critical Reading score of 450

o A student with an ACT Mathematics score of 22 or SAT Mathematics score of 520

o A student with an ACT Reading Score of 22 or SAT Critical Reading score of 450

4. A senior citizen

5. A student registering for audit 6. A Northeast Ohio Council on Higher Education cross-registration student

Recent high school graduates with a thorough preparation and above-average grades will require little additional preparation. Students without a high school diploma, or those who have been out of high school for several years or have not had the benefit of a college preparatory high school program, may require additional preparatory coursework.

PHBT Student Handbook 9 Students are encouraged to check with enrollment, advising, counseling services to be certain of assessment requirements. (Learn more on the college website: Placement Assessment)

I. Admission to the Phlebotomy Program Health and Wellness Sciences students must file a Pre-Admission Check-list and Program Application Form for the intended program in enrollment services

Students will be considered for a Health and Wellness Sciences clinical program placement on the basis of completed course work, grade-point average (GPA) and Program Application Form filing date.

Specific programs may have special requirements. The Phlebotomy Program requires the student to have a high school diploma or GED. Further information is available in Enrollment, Financial and Career Services.

J. Technical Standards or Essential Program Requirements Students who are successful in the Phlebotomy program are emotionally mature, academically able, highly motivated, self-disciplined, and willing and able to devote a considerable amount of time to their program. They have patience, enjoy serving people, have good interpersonal relationship skills, are able to follow directions, work independently, and can problem solve.

Based on performance tasks in phlebotomy, the student will utilize all her/his sensory perceptions as well as mental and intellectual skills in the verbal, written and mathematical areas. There will be certain behavioral and physical demands placed on the student during their education and training.

Listed below are the technical standards or essential program requirements for students in the Phlebotomy program.

Language Arts/Communication

Verbal

The student phlebotomist must: 1. speak clearly, concisely and employ correct vocabulary and grammar for

communication with staff, physicians, other health care professionals, students, faculty, patients and the public.

2. give clear verbal instructions to patients prior to specimen collection.

3. effectively, confidentially, and sensitively converse with patients regarding laboratory

tests.

PHBT Student Handbook 10 Written The student phlebotomist must: 1. write laboratory test results. 2. write legibly, with correct grammar, spelling, punctuation, sentence structure, and

appropriate medical terminology.

Sensory Attributes Visual The student phlebotomist must: 1. confirm patient's identity from their identification band.

2. be able to differentiate major colors associated with coded evacuated collection

tubes, chemistry test strip reactions, etc..

3. have the ability to read laboratory requisitions/labels.

4. be able to read computer screens.

5. be able to read laboratory procedures, manuals, manufacturers’ package inserts, chemical names, and other instructions.

Auditory The student phlebotomist must be able to hear: 1. verbal responses from patients. 2. patient equipment and hospital alarm systems. 3. the telephone. Touch The student phlebotomist must: 1. have an unimpaired sense of touch and temperature discrimination. The student

must be able to perform venipunctures and micro blood collection techniques, which require the tactile discrimination of veins and vein walls.

PHBT Student Handbook 11

Body Mechanics and Physical Characteristics The student phlebotomist must: 1. move freely and safely about the laboratory. 2. be able to perform procedures, which require the use of both hands simultaneously. 3. be able to perform procedures, which require delicate psychomotor skills.

4. be able to bend and lift up to 60 pounds.

5. be mobile to move readily from one location to another in such physical settings as the

clinical laboratory, patient rooms, emergency room, elevators, and stairways.

6. reach laboratory benchtops and shelves, patients lying in hospital beds or patients seated in specimen collection chairs.

Intellectual and Mental/Emotional Intellectual The student phlebotomist must: 1. use basic algebra in solving mathematical problems. 2. recognize a problem exists and act appropriately. 3. differentiate between acceptable and unacceptable test specimens.

Mental/Emotional The student phlebotomist: 1. will be drawing blood specimens in the emergency room and on critically ill patients. 2. must be able to handle and process all normal and abnormal body fluid specimens

from patients, adapting to working with unpleasant biologicals. 3. must be able to interact with trauma patients, chronically ill patients, acutely ill

patients, and terminally ill patients of all ages. 4. must provide service to all patients, regardless of age, gender, race, sexual

orientation, religion, physical or mental handicap, physical condition or disease process.

6. be honest, compassionate, ethical, and responsible. The Phlebotomy student must

be forthright about errors or uncertainty, must be able to critically evaluate

PHBT Student Handbook 12 his/her own performance, accept constructive criticism, and look for ways to improve.

These attributes are also integrated into our educational process in the form of academic and clinical performance objectives. If you feel that because of a learning disability, physical disability, or mental/emotional condition you would have a problem accomplishing these entry level skills, then please make an appointment with the following: an academic counselor, the coordinator of the Assessment Services, and a faculty member of the Phlebotomy/CLSC programs. Having a special need may not preclude you from entering the program. Accommodation Statement Accessibility Services exists to serve the needs of students with disabilities - physical, learning and/or emotional. If you are a person with a disability who needs accommodations or assistance, contact accessibility services:

College Center: Room 234 Telephone: 440-366-4058 Email: accessibility@lorainccc.edu Ohio Text Relay Services (TTY) 800-750-0750 (Learn more on the college website)

K. Health Requirements

A health examination by a physician is required prior to the entrance into a Health and Wellness Science Program. This form will be made available at the time of acceptance to the first clinical course. This examination must be completed no earlier than three (3) months prior to acceptance into the program. The following reports must accompany the health form:

1. Two-Step Mantoux results. (Tine-tests are NOT acceptable.)

• If a student is a positive reactor to the Mantoux test, then a chest x-ray is required.

• Upon review of a health examination, a statement from a physician may be requested for purpose of clarity.

2. Diphtheria and Tetanus immunization documented within the past 10 years. 3. An MMR vaccine if Rubella and/or Rubeola titer lab reports do not indicate immunity,

or if other evidence of immunity is not provided. 4. Hepatitis B Vaccine (If a student chooses not to receive this vaccine, they must sign

their refusal on the health form.) 5. Verification of Varicella disease (chicken pox). 6. Any other required test as noted in the orientation packet that each new student receives.

If a physician believes that other laboratory tests are necessary to evaluate a student’s overall health, they can be ordered at the physician’s discretion.

NOTE: Health care professionals are considered “high risk” for Hepatitis B because of

the possibility of contact with blood products.

PHBT Student Handbook 13

L. American Heart Association Health Care Provider Requirement [CPR]

All Health and Wellness Science students must complete the Health Care Provider course through an American Heart Association training center. The Division of Health and Wellness Sciences accepts only the American Heart Association BLS course. LCCC offers several BLS course offerings. Call extension 7482 for additional information. The student is responsible to keep current as an American Heart CPR certification throughout the program. The LCCC Division of Health and Wellness Sciences does not recognize a "grace period" (meaning 30 to 60 days beyond the expiration date on the card.); therefore, students whose currency has expired will be withdrawn from clinical practice and any absences will be considered unexcused.

M. Malpractice Insurance

All students in Health and Wellness Science programs are required to have malpractice insurance. This insurance is provided by a blanket policy. Students are assessed when paying tuition. Students are NOT to obtain their own malpractice insurance.

NOTE: This liability insurance covers activities in the clinical agencies performed as a

PHBT student. PHBT students that are hired to work at clinical agencies, urgent care centers, physician clinics, etc., for pay, are NOT covered by their student liability insurance purchased through the college.

N. Special (College Laboratory) Fees

Where laboratory, special facilities or services are required to accommodate instructional needs, a special fee may be assessed. These fees are listed in the semester Class Schedules. O. Transfer Students to LCCC and Advanced Placement

A student who has earned college credit at another college or university is welcome to attend LCCC as a full-or part-time student. An official evaluation of transfer credit will not be completed until the student has been admitted to the College, has submitted official transcripts from all attended post-secondary institutions and has completed a LCCC transcript evaluation request form. Only credits and hours are transferable; previous grade-point averages or grades do not transfer. Transfer credit is granted for all college level and some technical courses earned at a regionally accredited institution of higher education for which the student receives a grade of “C” or higher. Credit received on a satisfactory/unsatisfactory or credit/no-credit basis may be transferable but requires LCCC evaluation.

A transfer student who is under academic probation at another college or university may be admitted as a Probationary Student. A student's record is subject to review by the Committee On Scholastic Standing.

Transient Enrollment from Another Institution to LCCC

A student who wishes to be admitted to LCCC as a Transient Student must submit the following materials:

PHBT Student Handbook 14 1. A complete Application for Admission form; 2. An application fee; 3. A letter from the dean or other appropriate administrator at the home institution,

granting permission to enroll in a specific course or courses at LCCC; or 4. A signed Transient Student Permission Letter Waiver Form available in the Records

Office. An official LCCC transcript must be requested and paid for by each student to be sent to the student's home institution at the end of the student's transient enrollment.

NOTE: Credit for courses completed at LCCC, or any other institution, during a period

of probation or dismissal may not be accepted for transfer. (Learn more on the college website)

Credit by Examination: Credit by examination is offered to individuals who meet the Phlebotomy program entrance requirements (high school diploma or GED) and who are currently employed as a health care professional whose current job responsibilities include drawing venous and micro blood samples. These individuals must meet the PHBT 112 course objectives by passing the Midterm and Final Exams of this course with a 77% grade, and demonstrate documented proficiency in each laboratory activity of the PHBT 112 college laboratory schedule. Individuals may also get credit for all or part of the PHBT 121 Phlebotomy Clinical Practicum course with documented work experience meeting the criteria of the course. (Note: Completion of PHBT 112 is a pre-requisite for PHBT 121.)

Anyone who has been previously enrolled and unsuccessful in passing PHBT 112 or PHBT 121 may NOT use this route for credit by examination.

Anyone who has been previously unsuccessful in obtaining credit by examination in PHBT 112, or PHBT 121 may NOT repeat their attempt.

P. Clinical Agency Placement For students attending Lorain County Community College’s campus, the Phlebotomy program utilizes the following hospital clinical affiliates:

Allen Medical Center, Oberlin, OH Mercy Regional Health Center, Lorain, OH University Hospital Elyria Medical Center, Elyria OH and its Amherst Campus

Students are scheduled for their clinical rotations for 20 hours per week over an 8-week period during Spring semester (when they are enrolled in PHBT 121 Phlebotomy Clinical Practicum). The schedules at the clinical sites vary, with hours at most sites available during early morning, mid-morning to afternoon, and late afternoon, allowing a student to select a schedule that best fits their personal life.

PHBT Student Handbook 15

The Phlebotomy clinical affiliates listed above allow us to place a total of 9 students the first 8 weeks of Spring semester and 9 students the second 8 weeks of Spring semester. Registration for clinical seats is by lottery following the final exam in PHBT 112. Students must pass with a “C” or better and have completed the Health requirements/ Background Checks by the due date in order to participate in the lottery. There are adequate clinical seats for all students to complete clinicals during Spring semester, either in the 1st or 2nd 8-week session. Those students scheduled for the second eight week rotations will need to maintain their phlebotomy skill level by drawing volunteers during the first 8 weeks of the semester during open laboratory hours.

NOTE: Students with young children who use Day Care or Child Care Services

may have to schedule their Child Care differently due to the varied starting times for the various clinical agency rotations and blood drawing schedules.

Q. Child Care Services

Located in College Center, room 113 (extension 4038) The Children’s Center provides quality and affordable childcare to children of LCCC and University Partnership students. The Center is open during the Fall and Spring Semesters from 7:30 a.m. to 8:00 p.m., Monday through Thursday, and 7:30 a.m. to 3:30 p.m. on Friday. Summer hours are Monday through Friday from 7:30 a.m. to 3:30 p.m. Additional days or extended times are determined by enrollment demand. The Children’s Center is a pleasant place to take children ages 3 through 7 (toilet trained), to be supervised while parents are on campus studying, attending credit or non-credit classes, or are on class assignment at off-campus sites. The Children’s Center staff encourages children to learn through self-discovery and creative play. The Center is arranged into a variety of learning areas to enhance children’s curiosity and enjoyment of learning through play. Each area is designed to encourage children’s growth in social, cognitive, emotional, physical and creative development. The Center has an observation room with a one-way mirror available to parents and teachers. As an added safety feature, the Center is equipped with security cameras. The facilities include an outdoor, fenced-in play area that utilizes an all-natural setting as a learning environment. Teachers are certified and the Ohio Department of Human Services licenses the Center. The Center is also in contract with Human Services of area county agencies. Pre- registration is required. (Learn more on the college website)

PHBT Student Handbook 16 VIII. STUDENT WITHDRAWAL AND REFUNDS OF TUITION AND FEES

A. Withdrawals

The last day to withdraw from a regularly schedule semester class is Friday of the twelfth week of the semester. Withdrawal from the College consists of withdrawing from all enrolled courses. Students who withdraw from all courses cease to be LCCC students for the semester which they have withdrawn.

A student who stops attending any class without following the withdrawal procedure, continues to be enrolled. For these classes a grade will be assigned, and no refund of instructional, or of any other fees will be considered. Withdrawals for credit courses offered differently than the traditional semester calendar will be calculated proportionately to and consistent with institutional policy. (Learn more on the college website: Withdrawals)

B. Administrative Withdrawal Students with documented, extenuating circumstances may be eligible for an administrative withdrawal by the director of the division in which the course or courses are taught. This must occur before the last official day of the semester. After the last official day of the semester, a documented appeal supported by the appropriate division director must be directed to the associate registrar.

C. Refunds of Fees A refund will first be applied to any outstanding balanced owed to the College. All refunds are paid by College check within two to four weeks or credited to the credit card used for payment. No refund will be made in cash. A refund will be issued to the student or the original payer only after the initial check has cleared the bank. To initiate a refund or credit fees paid for any term, a student must complete the withdrawal process as prescribed by the College. Refunds for a complete or partial withdrawal or schedule adjustment will be granted as stated below. Fall and Spring Semesters (15-week term) Refund of fees paid will be calculated on the following basis: • 100 % if the class is cancelled by the College. • 100 % refund if the course is dropped by the student before the first scheduled day of

the semester. • 80 % refund if the schedule adjustment is initiated during the first eight calendar days

of the semester.

• 40 % refund if the withdrawal is initiated during the period between the ninth and fifteenth calendar days of the semester.

PHBT Student Handbook 17 • No refund if the withdrawal is initiated after the fifteenth calendar day of the semester. Refunds for credit courses offered differently than the traditional semester calendar (noted above) will be calculated proportionately to and consistent with institutional policy. Refund calculation for students who adjust their schedule: • If the schedule adjustment results in an increased number of scheduled credit hours,

students will pay the fees for the additional hour(s). • If the schedule adjustment results in a decreased number of scheduled credit hours,

students will be refunded on the differential number of hours at the refund percentage in effect on the calendar day that the schedule adjustment was initiated by the student in the Enrollment, Financial, and Career Services Division.

• If the schedule adjustment results in no change in the number of scheduled credit

hours, there will be no refund nor any additional instructional or general fees charged through the 14th day of the semester.

Laboratory and/or special fee adjustments will be similarly calculated. (Learn more on the college website: Refund Policy )

Summer Terms Refund of fees paid will be calculated on the following basis:

• 100 % if the class is cancelled by the College • 100 % if the withdrawal or schedule adjustment is initiated before the first day of the

scheduled term. • 80 % if the withdrawal or schedule adjustment is initiated during the first four calendar

days of the scheduled term. (8 week Term) • 40 % if the withdrawal or schedule adjustment is initiated during the period between

the fifth and seventh calendar days of the scheduled term. (8-week Term) • No refund if the withdrawal or schedule adjustment is made after the seventh calendar

day of the scheduled term.

D. Definitions for Credit Classes "Calendar Day" is defined as any one of the seven days of the week. "First scheduled day of the semester" is defined as the day classes begin as published in the college calendar. "Schedule adjustment" (Drop/Add). After registration and before the eighth calendar day of the semester, the following could happen: • One or more courses are added to the schedule.

PHBT Student Handbook 18 • One or more courses are dropped from the schedule.

• One or more courses are changed from one section to another section.

• Schedule adjustment transactions do not result in a transcript notation. "Withdrawal" is defined as the removal of one or more courses from a student's schedule on or after the eighth calendar day of the semester. A challenge of the refund amount must be made in writing and mailed to the Refund Committee or hand delivered to the Enrollment, Financial, and Career Services Division. (Learn more on the college website: Refund Policy)

IX. STUDENT DEVELOPMENT, TRANSFER AND PLACEMENT

A. ENROLLMENT, FINANCIAL, AND CAREER SERVICES Enrollment, Financial, and Career Services department of Lorain County Community College, consisting of Admissions, Records, Registration, Counseling, Academic Advising, Transfer and Placement is designed to enable students to grow and take responsibility for themselves and their actions in respect to academic matters, including efforts to effect a reasonable transfer program. Students are expected to develop as individuals and as members of society who respect one another, within a diverse academic family, which recognizes diversity as a benefit. Enrollment, Financial, and Career services staff are committed to serving students with their best efforts, including the development of students as responsible and self-sustaining individuals. The staff welcomes diversity and treats all students fairly without respect to race, color, sex, age, veterans’ status, national origin, religion or disability. Staff will counsel students honestly with no attempt to lead students toward or away from any curriculum of study or any transfer institution. The staff advises students of assessments of their academic strengths and weaknesses or likelihood of academic achievement. Academic advisors and counselors are available to assist students with educational planning, career considerations, personal and social concerns and short-term crisis intervention. A variety of testing is provided in order to assist students in gaining a better understanding of their aptitudes, values, abilities, aspirations and interests. Various group-counseling experiences are offered including classes in personal development, career development, job seeking, learning techniques and college survival skills. Enrollment, Financial, and Career services maintains a Career Library with occupational and transfer information. Information in the Career Library is in book, magazine, pamphlet and electronic form. Students are encouraged to make use of this facility.

PHBT Student Handbook 19 X. FINANCIAL AID SERVICES

A. Financial Aid Overview

Financial aid is any source of money provided to supplement a student's financial resources for educational purposes. Financial aid typically consists of federal and state grants, scholarships, incentive awards, student loans, Federal Work Study employment and other third-party providers such as employers and social service agencies. One or more sources of financial aid are available to students who attend Lorain County Community College on an enrollment status of full time (12 credit hours or more) or three-quarter time (9, 10 or 11 credit hours), half time (6, 7 or 8 credit hours), or less than half time (5 credit hours or less). Applications for most of the financial aid referenced herein are available in the LCCC financial services department. (Learn more on the college website: Financial Aid)

B. Grants from Federal or State Agencies

Grants are free dollars given to college students by the U.S. Department of Education or by the State of Ohio and are awarded on the basis of financial need. The College participates in the Federal Pell Grant, Ohio Instructional Grant (OIG) and Part-Time Student Instructional Grant Programs. Eligibility is determined by the appropriate funding agency in accordance with federal and state statues (i.e., Department of Education, State of Ohio). Completion of the Free Application for Federal Student Aid (FAFSA) is required for these programs.

C. Federal Workstudy Program (Campus-based Employment)

The Federal Work Study Program provides the opportunity for students to earn money through federally sponsored part-time employment. Employment sites are available at LCCC and off campus. Eligibility for Federal Work Study is need-based according to federal definition. Completion of the Free Application for Federal Student Aid (FAFSA) is required.

D. Eligibility and Application for Financial Aid

Students are encouraged to apply early for all grants, scholarships and awards for which they may be eligible. This avoids untimely delays and ensures maximum award eligibility. Early application will allow for the completion of routine processing and possible corrections within the federal and state timeliness, and will also allow the student reasonable time for personal financial planning.

The Free Application for Federal Student Aid (FAFSA) is the primary financial aid application used at LCCC (scholarship and incentive award applications are separate from this form). Therefore, all students who plan to attend LCCC and qualify for some type of financial aid should complete the FAFSA. The data generated from the FAFSA determines eligibility for the Federal Pell Grant, Federal Work Study, Federal Family Education Loan Program and the Ohio Instructional Grant. Allow four to six weeks for results from FAFSA applications mailed directly to the Federal Processor. FAFSA applications filled out online are electronically processed and results are available within two weeks. FAFSA applications are available in the LCCC enrollment services department.

Detailed information on eligibility for financial aid, the student's rights and responsibilities, eligible academic programs, Satisfactory Academic Progress regulations, and financial aid transcript requirements are available in LCCC financial services.

PHBT Student Handbook 20 E. Incentive Awards and Scholarships

Trustee Award: Criteria: New Lorain County high school graduates who earn a minimum 3.7 high school GPA or better at the end of the sixth semester high school grading period will be eligible for this award, which covers 60-72 credit hours of tuition over two consecutive years.

The recipient can use 30-36 credit hours each year at the maximum rate of 15-18 credit hours per semester. The award is a last dollar award and requires recipients to file the Free Application for Federal Student Aid (FAFSA). Awards can be used for tuition for courses in associate degree programs as well as LCCC courses within a University Partnership bachelor’s degree.

Recipients must earn a minimum 2.5 LCCC cumulative GPA each semester to maintain scholarship eligibility. No additional application is required for students attending a Lorain County high school.

Presidential Award: Criteria: New Lorain County high school graduates who earn between a 3.4 and 3.699 high school GPA by the end of the sixth semester high school grading period will be eligible for this award, which covers 40 credit hours of tuition over two consecutive years. The recipient can use 10 credit hours per semester. This award is a last dollar award and requires recipients to file the Free Application for Federal Student Aid (FAFSA). Awards can be used for tuition for courses in associate degree programs as well as LCCC courses within a University Partnership bachelor’s degree. Recipients must earn a minimum 2.5 LCCC cumulative GPA each semester to maintain scholarship eligibility. No additional application is required for students attending a Lorain County high school. (Learn more on the college website) There many more discipline related scholarships or incentives found on the College Website: Financial Aid

F. Student Loans Due to the recent enactment of a new federal law, the Health Care and Education Reconciliation Act of 2010, all colleges and universities must participate in the William D. Ford Federal Direct Loan Program for new federal student loans. In this program, students borrow directly from the federal government through Lorain County Community College. This includes the:

• Federal Direct Subsidized Loan • Federal Direct Unsubsidized Loan • Federal Parental Loan to Undergraduate Students (PLUS)

Loans will be awarded based on the student’s maximum eligibility. If a student would like to borrow less than the maximum amount, please contact the Financial Services Center for adjustments.

Unlike grants, student loans are not free but are federally guaranteed loans that must be repaid. Repayment usually begins six months after the student graduates or stops going to school. The typical expense period for student loans is the first day of Fall Semester and the last day of Spring Semester (August through May). However, student loans may be processed for eligible semesters of enrollment of less than the full academic year including summer. Completion of the FAFSA and a pre-loan counseling appointment are required to calculate loan eligibility.

PHBT Student Handbook 21 XI. LIBRARY/LEARNING RESOURCES DIVISION

A. Library

The LCCC Bass Library is here to help the campus community and the general public find the information and resources they need to be informed and succeed with their studies. Not only does the Library include books, ebooks, articles, magazines, newspapers, academic journals, and databases, it also provides research and reference support, open banks of computers, assistance with technology, group student rooms, quiet study spaces, some course material, and a warm and cozy fireplace for reading and chatting.

The LCCC Bass Library is honored to partner with the Elyria Public Library System (EPLS) in offering access to our joint collections within the Bass Library building and diverse programming for all ages to area residents. The LCCC and EPLS developed this partnership in 2008 to support the expanding needs of our community for learning, access to technology, and personal growth and development.

The Library is fully automated, and its computerized catalog is part of the OhioLINK computer network of libraries and electronic information resources. As a member of the OhioLINK system, LCCC provides students with access to the catalogs of over 24 million items held by more than 85 college and university libraries across Ohio. OhioLINK also links students to more than 120 extremely rich research databases in a wide variety of subject disciplines. These databases include the full-text of several thousand journals and numerous valuable reference works. Further, students have access to on-line borrowing of books and interlibrary loan of articles from other libraries within the OhioLINK system. Direct access to the Internet is also available from all library workstations.

The LCCC Library book collection is approximately 114,000 volumes (97,000 titles). The Library maintains current subscriptions to over 650 printed periodicals, serials and newspapers of diverse content and supports a collection of approximately 900 compact discs. Earlier issues of many newspapers and periodicals are also available in either a bound format or on microfilm. The print journal/newspaper collection is supplemented with subscriptions to several thousand electronic journals through OhioLINK, the FirstSearch online, and EBSCO information system.

Hours are posted on the college website: Library

B. Identification Cards for Students

The library card and student identification (ID) card are one and the same. Besides being able to use the card for taking out library books, it also is used for identification purposes at almost all student activities and for a discount at such events.

These ID cards are issued free of charge at the Library. A student must present a copy of his or her class schedule in order to receive one. In order for cards to be valid, they must be updated in the Library each semester, preferably at registration time or at the beginning of the semester by showing one's class schedule.

A lost card should be reported immediately to the Library at which time a duplicate card will be issued for a fee. (see College Catalog)

NOTE: Phlebotomy students are required to have a second ID card (made for $2.00) which is worn for security reasons at the hospitals

PHBT Student Handbook 22

C. Academic Support Center Location: College Center, Second Floor - CC 204

The Academic Support Center (Tutoring Center and Math Studio) provides personalized academic support services to currently enrolled students. The Academic Support Center offers two major services: resources and tutoring. Whether you are having difficulties with coursework, wish to improve an average grade, or you’re succeeding but wants to enhance your learning, the ASC is here to help.

Resources are available related to a variety of courses and subject matter. These include course materials, worksheets, and textbooks. Available for a variety of courses, tutoring complements classroom learning and provides you with academic support. Sessions include one-on-one appointments, walk-in times, study groups and online tutoring via Skye and eTutoring. You can not only improve your learning skills, but you can also build confidence in the academic environment by using this resource.

eTutoring eTutoring is offered as an extension to the face-to-face tutoring offered through the Tutoring Center. Lorain County Community College has joined eTutoring.org to provide free, professional online tutoring in areas of Writing, Math up to Calculus II (including Statistics), Accounting, Biology, and Chemistry.

Tutoring may take place in small study groups or workshops, walk-in tutoring or by appointment.

Appointments can be in person or via Skype or FaceTime. All appointments, including Skype and FaceTime, are with tutors from LCCC. Appointments are up to 1 hour long. Each student is allowed 2, 1-hour appointments per week. If you are in a developmental Math or English course you are eligible for additional tutoring.

Walk–in tutoring can be accessed up to 2 hours per day. All walk-ins are available on a first-come, first-served basis. Approximately every 15 minutes, the tutor will see the next person waiting. You should have your question(s) ready for the tutor. For example, “Could you explain a thesis statement; I don’t understand what it is?”, “I was confused in class when we talked about this theory, could you go over the section with me?” or “Could you explain when I use this formula?”

*NOTE: You will need to sign in and out at the front desk each time that you meet with a tutor. You MUST have your student number in order to be signed in for tutoring.

Resources Various resources are also available for most courses. Some of these include study guides, sample papers, worksheets, biology models, calculators, and computer programs used in particular courses and textbooks.

PHBT Student Handbook 23 To make an appointment for tutoring services, call the Tutoring Center toll-free at 1-800-995-5222, ext. 4057 or 440-366-4057 or the Math Studio at 1-800-995-5222, ext. 4065 or 440-366-4065.

(Learn more on the College Website: Tutoring)

XII. STUDENT LIFE A. Bookstore Textbooks and supplies for all courses along with gift items, greeting cards and clothing may be purchased in the College Bookstore, located on the first floor of the College Center. The regular Bookstore hours are Monday through Thursday 8:30 a.m. to 7:00 p.m.; Friday 8:30 a.m. to 4:00 p.m.; Bookstore hours may vary during summer terms. The cost of all texts, supplies, and other merchandise is separate from, and in addition to, instructional fees. VISA, MasterCard, Discover and personal checks with proper identification are acceptable for purchases. Financial aid monies (deferments) for purchasing in the Bookstore are available during specific dates at the beginning of each semester. Dates can be obtained from the Bookstore. No refunds can be made without the cash register receipt. You can reach the Bookstore at extension 4055. LCCC Students can take pride in core:tech. In the state of Ohio there are currently

ONLY 8 colleges that are Apple Authorized Campus Stores. Of those, there is only one community college where students can go that has this… Lorain County Community College! Being an Apple Authorized Campus Store means that students can purchase Macs in store with an educational discount. iOS Devices (iPads & iPods) are available in store as well! And all are available with the use of financial aid. Extension for Core:tech is 4088

(Learn more on the college website: Commodore Books and More)

XIII. CAMPUS POLICIES A. Family Education Rights and Privacy Act The Family Education Rights and Privacy Act (FERPA) of 1974, as amended, provides student access to information about themselves, permits student to challenge such information about themselves, and limits the release of such information about students without the student's written explicit consent. LCCC is committed to this Act in its entirety. Procedural guidelines are available in appropriate College publications, and copies of procedures may be obtained from the

Records Offices. FERPA forms may be obtained from the Forms Library on the college website. (Learn more on the college website: FERPA)

B. Access to Student Records A student's record, with certain exceptions including directory information (see below), will not be released without prior consent of the student. A student has the right to review and question the content of her/his educational record within a reasonable time (45 days) after making a written request for such a review. If there are any questions as to the accuracy

PHBT Student Handbook 24 or appropriateness of the record that cannot be resolved informally, an opportunity for a hearing on the matter will be provided. (Learn more on the college website: FERPA) C. Disclosure of Education Records LCCC will disclose information for a student's educational records only with the written consent of the student, except:

• To school officials who have legitimate educational interest in the records.

• To certain officials of the U.S. Department of Education, the Comptroller General, and the state and local educational authorities, in connection with certain state or federally supported education programs.

• In connection with a student's request for or receipt o financial aid, as necessary to determine the eligibility, amount or conditions of the financial aid, or to enforce the terms and conditions of the aid.

• If required by a state law requiring disclosure that was adopted before November 19, 1974.

• To organizations conducting certain studies for or on behalf of the College.

• To accrediting organizations to carry out their functions.

• To comply with a judicial order or a lawfully issued subpoena.

• To appropriate parties in a health or safety emergency. (Learn more on the college website: FERPA)

D. Substance Abuse, Alcoholic Beverages, and Gambling The possession or use of alcoholic beverages on the premises of Lorain County Community College or at an activity sponsored by the College, is strictly prohibited. A student under the influence of alcohol while on campus will be subject to disciplinary action governed by the "Student Code of Conduct". Lorain County Community College supports and promotes a drug-free campus environment. In accordance with the Drug-free Schools and Communities Act Amendment of 1989, it is a violation of college regulations and pertinent state and federal statutes to unlawfully manufacture, possess, use and/or distribute illicit drugs and alcohol on the campus. Gambling and games of chance of any kind are not permitted on campus. Lotteries and/or raffles or the sale of tickets for these are not permitted on campus. Violations of these regulations are governed by the Student Code of Conduct. Code of Conduct E. Smoking Lorain County Community College is a smoke-free environment. Failure to adhere to College policy relating to smoking will result in disciplinary action.

PHBT Student Handbook 25 XIV. CAMPUS SECURITY SERVICES

Campus Services has staff on duty 24 hours a day, seven days a week. Campus Services is dedicated to serving the college community by striving to provide a safe and secure environment for students, faculty, staff and visitors. Specific elements of the Campus Services mission include: accident investigation, incident/crime investigation, crime prevention, vehicle assists, parking and traffic enforcement, emergency medical assistance and disaster coordination. Campus security is located in the LCCC library in LC 106 and may be reached from anywhere on campus by phoning extension 4053 or from off-campus, 440-366-4053) or TDD 440-366-4136. For on-campus emergencies, dial 4444 from a campus phone. If you do not have access to a regular campus phone, activate any of the emergency phones by pushing the large red button. This will put you in touch with the Lorain County 9-1-1 system.

Emergency Medical Assistance Campus Services will summon Emergency Medical Services (EMS) if needed or requested to do so. Campus Services does not transport injured or stricken individuals to hospitals or emergency care centers. Emergency telephones are situated at various locations throughout the campus. They are internal phones only and cannot be used to call off-campus. When using an emergency phone, simply lift the receiver and your call and location will automatically ring into the Campus Service office. To report an emergency from any other campus phone, dial 4444. LIVESAFE MOBILE APP The new LiveSafe Mobile App is now available to LCCC students and campus visitors. LiveSafe provides a convenient and discreet way for you to communicate with LCCC Campus Security. The new app also provides access to various support services and lets you connect to friends and family members so they can monitor you and your location as you walk to your destination. (Learn more on the campus website: Security)

PHBT Student Handbook II-1 I. THE PHLEBOTOMY CURRICULUM

A. General Curriculum Information The Phlebotomy program at Lorain County Community College is composed of 19 semester credit hours of study leading to a Short term Certificate. The student will find a copy of the Phlebotomy Curriculum Sheet and Course Prerequisites and CLSC Technology/Phlebotomy Course Descriptions in Appendices 1 and 2 of this handbook. In the Phlebotomy program, we refer to non-phlebotomy courses as “support courses” and urge students to begin taking these courses at the time of their admission to LCCC. Students who have completed the majority of their support course work before enrolling in the Phlebotomy program courses will have fewer academic and scheduling difficulties. Students that are working often elect to “stretch the curriculum” by taking support courses for the first year on campus before entering a Health and Wellness Science program. If you are a “new” student on campus, it is important you understand that you may be required to take evening classes.

Curriculum Schedule / Course Changes: Students must follow the semester-by-semester curriculum as published on the curriculum sheet. Support courses may be taken earlier than listed on the sheet, but if this is not the case, they must be taken during the semester in which they are scheduled on the Curriculum Sheet. Students are not permitted to vary from this published curriculum without approval of the Program Director. Students should not make any mid-semester changes (withdrawal from support courses due to poor performance, etc.) without meeting with the Program Director for advisement. Failure to follow the published curriculum sheet or to inform the Program Director of any schedule changes / withdrawals / etc. may result in delay of your completion of the PHBT program courses and/or delay your graduation from the program. Course Substitutions / Variation from the Published Curriculum Sheet: Any student wishing to substitute an alternate course for one of the assigned Program courses as indicated on the published Curriculum Sheet must have permission from the Program Director. The student must complete a Course Substitution Request form (see Appendix 3) and submit it to the Program Director/ Counselor/Advisor for approval. This form is necessary even if you have had verbal approval for your course substitution from the Program Director or other advisors.

PHBT Student Handbook II-2 B. Phlebotomy Program/Course Structure at Lorain County Community College Each Phlebotomy/Clinical Laboratory Science (CLSC) Technology course has a completely developed syllabus that has “specific” objectives for lecture, college laboratory and the clinical laboratory courses. These objectives provide the student with an idea of what the instructor expects each student to know at the completion of a lecture, college laboratory session and clinical laboratory rotation. The objectives cover cognitive (basic knowledge), psychomotor (performance of laboratory procedures) and affective (professional attitudes) domains of phlebotomy education. Each student is then evaluated based on these objectives identified in the course syllabus. Evaluations in lecture sessions will be accomplished through quizzes, examinations and written assignments. In the college laboratory, evaluations will be based on quizzes and test performance. The evaluation of student performance at the clinical site (hospital) will be based on the completion specific objectives, which will be evaluated by checklists and rating scale evaluation forms.

The PHBT 112 course is a college course specific for Phlebotomy students. Thorough training in venous and micro blood collection will occur in this course preparing the student for their clinical practicum Spring Semester. The student will also learn basic laboratory testing skills in this course. Some employers require their phlebotomists to perform some basic laboratory testing. The PHBT 121 course is the clinical practicum course which will provide the student real hands-on experience drawing venous and micro blood collections from a variety of patients during either the first or second 8 week session of Spring Semester. The student will be introduced to the clinical laboratory, its personnel, and procedures. Depending on the clinical site assigned, the clinical experiences are scheduled during various laboratory shifts throughout the day, early afternoon, and later afternoon. If you are currently working, you may have to adjust your work schedule around your scheduled clinical hours. Registration for the practicum will be by lottery, therefore students cannot be GUARANTEED a schedule that will meet their personal or work needs, and they may be required to adjust their personal or work schedules to meet the needs of the clinical site. In summary, we believe the Phlebotomy program is structured in such a way to present each student the basic principles and methodologies to perform high quality, safe blood collection techniques, as well as develop a well-informed perspective of the entire clinical laboratory environment.

PHBT Student Handbook II-3

II. GENERAL POLICIES AFFECTING STUDENTS IN ALL PHLEBOTOMY / CLSC TECHNOLOGY COURSES A. Academic Grading Policy

1. A student must maintain a grade of “C” or better in the PHBT 112 and BIOG 115 courses to continue into the PHBT 121 Phlebotomy Clinical Practicum course.

2. A student must be certified in CPR (cardiopulmonary resuscitation) before

entering the PHBT 121 Phlebotomy Clinical Practicum course. 3. Students in the PHBT 121 Phlebotomy Clinical Practicum course may be placed

on clinical probation at any time during the course due to marginal clinical performance. Those students will receive a Deficiency Notice by the full-time program faculty or their clinical site supervisor which will outline the areas of deficiency and state a time frame in which the deficiency must be corrected.

4. All students receiving a clinical Deficiency Notice from their clinical site

supervisor must bring their Deficiency Notice (pink copy) to a Phlebotomy Program full-time faculty member for follow-up discussion within 48 hours of receiving the Deficiency Notice.

5. Students achieving at a level less than “C” at midterm in the PHBT 112 courses

will be issued a Deficiency Notice. 6. The PHBT 112 course grade is based upon points earned versus the total points

possible in the course, as applied to the following percentage scale: A = 93 – 100 % B = 85 – 92 % C = 77 – 84 % D = 69 – 76 % F = below 69 %

7. The PHBT 121 Phlebotomy Clinical Practicum grade will be based on meeting

specific clinical objectives. If Satisfactory, the student will receive an “A” letter grade. If Unsatisfactory, the student will receive an “F” letter grade.

8. Students failing to complete makeup, late or repeated college laboratory work

before the last laboratory day of the semester will have their course grade lowered one letter grade. Students are still required to complete all work.

9. Failure to obtain all of the required successful venipuncture draws during

PHBT 112 by the required date will result in failure of the class regardless of exam/quiz grade average.

10. Student grades for quizzes and exams will be available in Canvas for students

to monitor their progress; however, MyCampus is the official reporting system for the college.

PHBT Student Handbook II-4

B. CHEATING / PLAGIARISM POLICY

Students are expected at all times to maintain academic ethics and honesty. Within the Clinical Laboratory Science Technology and Phlebotomy Programs, including

lecture, college laboratory, and clinical activities, the highest ethical and academic standards are expected, as would also be expected in clinical practice.

Students cheating on any examination, laboratory assignment, or clinical assignment

will be subject to disciplinary action.

“Cheating” is defined by irregular behaviors as observed by Program faculty that include but are not limited to: copying a classmate’s answers to test questions or laboratory worksheet questions, allowing a classmate to copy one’s answers to test questions or laboratory worksheet questions, looking at a classmate’s paper during a quiz or exam or giving the appearance of looking around the room during a quiz or exam, falsifying laboratory results in the college laboratory or clinical site, knowingly not following correct laboratory procedures (taking shortcuts), and plagiarism of writing from another source.

Quizzes and Exams: Anyone cheating on a quiz or exam will be given a grade of “F” for the course and be dismissed from the program. Students are to have no personal belongings such as backpacks, purses, cell phones, smart watches, coats, hats, ball caps, food, drinks, etc., at their desk while taking a test or exam. Possession of a cell phone/ smart watch during a test/exam (out or in a pocket) will be considered evidence of attempted cheating. Sharing information about text/exam content with students who have not yet taken the test or exam is considered cheating and will also result in a grade of “F” for the course and dismissal from the program. College Laboratory: Anyone not doing their own work in the college laboratory (bench testing or written assignments) will be given a grade of “F” for the course and dismissed from the program. If written answers to worksheet questions are too similar from two different students, both students will be disciplined for cheating according to this policy. Students are to answer college laboratory worksheet questions independently and in their own words! Shaving off time/steps when performing procedures in order to finish early in college laboratory is unethical and will be dealt with as such. Clinical Assignments: Anyone lying, cheating, or demonstrating dishonest or unprofessional behavior in any way at their clinical site will be given an Unsatisfactory (U) clinical grade and immediately dismissed from the clinical site.

Consequences of program dismissal due to academic dishonesty or unprofessional behavior:

• If a student is dismissed for academic dishonesty and/or unprofessional behavior from a Health and Wellness Sciences program, they will be permanently ineligible for re-entry into that program.

PHBT Student Handbook II-5

• If a student is dismissed for academic dishonesty and/or unprofessional behavior from one Health and Wellness Sciences program, they will be permanently ineligible for entry into any other LCCC Health and Wellness program.

• If a transfer student has been dismissed for academic dishonesty and/or

unprofessional behavior from a program at another institution and LCCC faculty become aware of it, the student will be permanently ineligible for entry into any LCCC Health and Wellness Sciences program

• Any student case involving dismissal for academic dishonesty and/or

unprofessional behavior from a Health and Wellness Sciences program shall automatically be referred to the College’s Code of Conduct process. The student can be temporarily or permanently removed from the classroom, laboratory, and clinical setting pending investigation and resolution through the Code of Conduct.

C. Electronic Device Policy

• If electronic devices such as cellular telephones go off during class, it is disruptive to the educational process, as well as disrespectful to the instructor and fellow classmates. For this reason, use of these devices during class time is PROHIBITED. Students are to TURN OFF their cellular phones when entering class and store them away.

• For safety reasons, personal entertainment devices such as headphones, cell phones, ipads, laptops, etc are not allowed in college lab due to possible exposure of biohazard materials.

• If a student’s cell phone goes off during class, the student will be expected to leave class immediately and will not be permitted to return until break time.

• Texting during lecture is unacceptable and rude. If the instructor observes a

student texting, they will be asked to leave the class. This also includes copying notes, making flashcards, finishing homework, checking emails on smart watch and sleeping. If you are not willing to be attentive and engaged, don’t attend!

• The use of cell phones is also prohibited during assigned clinical hours and

college laboratory. You may use cell phones during breaks or at the cafeteria.

• Possession of a cell phone/ smart watch during a test/exam will be considered evidence of attempted cheating.

D. Attendance Policy

Due to the highly technical nature of Phlebotomy lecture content and the problems associated with preserving laboratory specimens having rare abnormalities, "make-ups" are very difficult, if not impossible, to administer. For this reason, attendance is expected at all lectures, college laboratory sessions, and clinical laboratory sessions. It is the student's responsibility to discuss makeup work with the instructor immediately following their return from excused absences.

PHBT Student Handbook II-6 Should LCCC close the campus due to inclement weather students are not to attend clinicals. Students should verify closure of the college by checking the college website or sign up to receive text messages directly from the college. Students are not to contact the hospital laboratories to confirm campus closures!!!!! E. Absentee Policy

1. Definition of UNEXCUSED Absence

* Not notifying the clinical faculty within 30 minutes of the start of the clinical session when you are not able to make it to the clinical site.

* Not notifying the full-time faculty within 30 minutes of the start of the lecture or college laboratory session when you are not able to make it to lecture or college laboratory.

* Oversleeping. * Preventable absences due to non-illness. * Any other situation the instructor deems as unexcused.

2. Definition of EXCUSED Absence

* Illness. * Illness of an immediate family member. * Death in the family. * Car breakdown or accident on the way to the clinical site.

NOTE: This list is only an example of possible EXCUSED absences. It is

always up to the discretion of the clinical or full-time faculty whether to accept the student’s reason for the EXCUSED absence.

3. MAXIMUM Allowable Absences

Maximum Allowable Absences from Clinicals: A student is only allowed ONE UNEXCUSED ABSENCE from Clinicals. The total allowable absences from Clinicals cannot exceed THREE DAYS in a given semester. If a student exceeds these limits, they will be given an Unsatisfactory Clinical grade.

Maximum Allowable Absences from College Laboratory Sessions: College laboratory sessions involve extensive preparation and setup by the

Instructor and therefore, an absence creates a great inconvenience for the program faculty. In addition, some College laboratory sessions may be impossible to duplicate. For this reason, a student is only allowed ONE UNEXCUSED ABSENCE from College laboratory. The total allowable absences from College laboratory sessions cannot exceed THREE DAYS in a given semester. If a student exceeds these limits, their final course grade will be LOWERED BYONE LETTER GRADE.

PHBT Student Handbook II-7

Absences from Lecture Sessions: When a student misses a lecture session for any reason, they are putting themselves at a great disadvantage. Classroom discussion is an important part of the learning process and copying a classmate’s notes is not an adequate substitute for attending class! There is no specific attendance policy regarding lecture, but students are advised that lending class notes to their classmates who miss class for no legitimate reason encourages them to not attend and is unfair to the students who do attend. Students are not obligated to lend notes and may do so at their own discretion. UNDER NO CIRCUMSTANCES WILL THE INSTRUCTOR

LEND HIS/HER NOTES TO A STUDENT. Students are, however, expected to assist their classmates by lending notes under legitimate circumstances.

4. Notification of Absence

It is each student's responsibility to notify the full-time instructor and clinical site of his or her absence(s). (See Appendix 4: Phlebotomy/CLSC Program Phone Numbers.) Whenever possible, advance arrangements should be made with the full-time instructor prior to the expected absence(s). Students should contact the instructor by phone or in person well in advance of class time and should adhere to the following guidelines:

a. Lecture and College Laboratory Course Absences

The student must contact the full-time instructor or leave a message for the instructor on the campus phone mail system within 30 minutes of the start of the class. Please see Appendix 4 - PHLEBOTOMY/CLSC TECHNOLOGY PROGRAM PHONE NUMBERS.

b. Clinical Laboratory Absences

The student must contact the clinical agency within 30 minutes of the start of the clinical session. Messages, stating the nature of the absence, may be left with the laboratory clerks. The clinical affiliate phone numbers can be found in Appendix 4: Phlebotomy/CLSC Program Phone Numbers of this handbook.

c. Failure To Comply With The Notification Policy

Failure to comply with the Notification Policy will be classified as an Unexcused Absence and will be dealt with in the following manner:

Each Time: a written Deficiency Notice will be issued and no additional

college and/ or clinical time will be allotted in which to complete the course objectives.

PHBT Student Handbook II-8

If the UNEXCUSED Absence Limit is reached before the twelfth week of the semester, the student will be counseled to withdraw from the course. If the UNEXCUSED Absence Limit is reached after the twelfth week of the semester, the student will receive an “F” letter grade for the course.

5. Prolonged (three-day) or infectious illness requires a written clearance from a physician for return to the clinical area.

F. Tardiness Policy Being late to class sessions is an indication of rudeness and lack of respect for your professor as well as your fellow students, and represents unprofessional conduct on the job. Students are expected to be consistently “on time” for all class sessions and are responsible for discussing the reason for tardiness with their instructor at the earliest opportunity. Students late for lecture will not be admitted into the classroom. Those who are late for college laboratory, will have to wait until “break” time to enter the classroom. In the clinical setting, tardiness may affect the quality of patient care and makeup work is often very difficult to duplicate or arrange. For this reason, unexcused tardiness in the clinical setting (greater than 5 minutes late) will be dealt with in the following manner: First Time: verbal warning and makeup work as determined by the instructor. Second Time: the student will receive a written Deficiency Notice and will be told to

leave the clinical site for the duration of that session. Makeup work will be added to the remaining rotation.

Third Time: the student will receive an Unsatisfactory (U) clinical grade and be

dismissed from the Phlebotomy program.

PHBT Student Handbook II-9

G. Uniform Policy 1. Uniform requirements for Clinical Sessions

1.) Standard solid-color “scrubs”.

2.) Shoes: White, low heels, oxford or slip-ons. NO CANVAS

TENNIS SHOES will be allowed. * Leather athletic shoes are permitted as long as they are totally white - no accent colors or noticeable logo, and they must be kept clean and be worn exclusively for clinical activities. High top shoes are not permitted. Mesh over canvas is not acceptable.

3.) White lab coat with long sleeves.

NOTES: CONTACT LENSES MAY BE A HAZARD IN SOME CLINICAL

SITUATIONS. THEREFORE, WE RECOMMEND THEY NOT BE WORN.

HAIR SHOULD BE NEAT AND TIED BACK TIGHTLY IF LONGER THAN SHOULDER LENGTH. BEARDS/MOUSTACHES MUST BE KEPT NEATLY TRIMMED AND PROFESSIONAL.

WEARING DANGLING JEWELRY SUCH AS EARRINGS, NECKLACES OR BRACELETS MAY BE DANGEROUS. THEREFORE, WE RECOMMEND THEY NOT BE WORN.

STUDENTS WILL BE ASKED TO LEAVE THE CLINICAL AGENCY IF

DRESSED INAPPROPRIATELY / UNPROFESSIONALLY! 2. Miscellaneous Clinical Dress and Uniform Issues:

a. Earrings: None unless the ears are pierced, then silver or gold posts only.

NOTE: A maximum of two earrings per ear. Any other visible pierced jewelry is not permitted to be worn when at any clinical laboratory site (i.e. nasal, tongue, eyebrows, lip, etc.)

b. Rings: Plain Wedding Bands allowed, but no other rings or costume jewelry.

c. Wristwatch: All conservative designs permitted.

d. Identification Card: May be obtained in the LCCC Library for $2.00 and must be worn at all times while in the clinical setting for security reasons.

PHBT Student Handbook II-10 e. Tattoos: Students with tattoos must keep them covered from

patient’s view.

f. Other: Any other body markings/conditions that others (clinical staff or patients) may find objectionable (i.e., noninfectious skin conditions, “hickeys”, etc.) must be covered.

3. Uniform requirements for College Laboratory (on-campus) Sessions

a. Students ARE NOT required to provide a lab coat for College Laboratory sessions. Disposable liquid-repellant lab coats meeting OSHA standards will be provided to students for these classes. Students may wear the same lab coat for multiple sessions as long as it does not become contaminated with biohazardous substances, or become torn or otherwise worn. At this time, they should discard the coat in a BIOHAZARDOUS WASTE CONTAINER and obtain a new one.

b. Students leaving the college laboratory for any reason must first remove their

lab coats.

c. Students are to wear scrubs for all college laboratory and blood drawing sessions.

d. If a student’s hair is beyond shoulder length, it should be tied back

TIGHTLY while in a college laboratory session. e. Must wear laboratory appropriate footwear as described in the clinical

uniform policy 4. On-Campus Lecture Sessions

a. It is strongly suggested that students wear the same attire as listed for college laboratory and clinicals. Scrubs, tennis shoes, etc. Many times there are opportunities to complete outstanding laboratory work or in some cases to draw blood on volunteers following classroom activities. Students may not perform such work if they are not appropriately attired and it is for that reason –the uniform is suggested.

b. If students wear dress clothes to lecture, the following rules apply:

1. You are professionals, therefore, we expect professional attire in all classes, i.e. clothing that covers all personal areas of the body. Excessive skin should not be visible.

2. No sleepwear/pajama’s, slippers, etc.

3. Nothing see through.

PHBT Student Handbook II-11 H. Personal Care

1. Females: Hair should be clean, neatly arranged, not extreme, and is not to touch the collar of the uniform. Devices used to secure the hair must not fall out easily.

Makeup is to appear natural and conservative.

Nails may extend no longer than 1/8 inch past the fingertips. Clear polish or natural polish is preferred, but conservative colors without chips are permitted. Artificial nails are not acceptable at clinical sites.

2. Males: Hair should be clean, neatly arranged, not extreme, and is not

to touch the collar of the uniform. If hair is touching the collar, it must be tied back. Facial hair is permitted provided it conforms to hospital policy and does not create a safety hazard.

Nails should be trimmed short and kept clean.

3. Both Sexes: The uniform or lab coat should be free of stains and be laundered and pressed frequently. White shoes must be kept clean and polished and have clean laces.

Please bathe and wear deodorant! No perfume or cologne allowed!

Before you leave the house: LOOK AT YOURSELF IN THE MIRROR!

I. Clinical Agency Policies

1. All patient information and results are confidential in nature. Any breach of

confidentiality will cause the student to be dismissed from the clinical agency and the Phlebotomy program. (See Appendix 5: A Code of Ethics for Phlebotomy Students.)

2. Students are not allowed to explain patient results to the patient. 3. Any phlebotomy student employed by a clinical agency has a separate contract

with that agency. The College and the Phlebotomy program have no responsibility in this matter.

4. While a phlebotomy student is at a clinical agency during their clinical class

time, they are under the direction and supervision of the college's preceptor. 5. Phlebotomy students during their clinical class time are not to take the place of

regular laboratory employees.

6. Any student injuring himself or herself at a clinical agency and requires immediate medical attention will be given immediate care, however, each

PHBT Student Handbook II-12 student is responsible for their own medical payments (medical insurance). Any injured student is also responsible for contacting his or her own physician for follow-up clinical treatment. (See Appendix 6 for exposure protocol)

7. If representatives from the College and the clinical site concur that the odor of

alcohol is detected on the breath of a student suggestive of recent alcohol consumption, or their behavior suggests impairment by alcohol or other drug, this would be considered a gross lack of professionalism on the student’s part. The incident will be documented and the student sent home from the clinical site that day. This is done because the student is a potential risk or could be perceived by clinical staff and/or patients as a potential risk, even if there is no observable impairment of behavior. The Program Director will be notified at this time. If this occurs a second time, the student will be sent home again, and instructed to meet with the Program Director as soon as possible, before they are allowed to reenter the clinical site. If the student states that there has been no alcohol or drug consumed, they may be advised to seek medical attention for the problem. If it occurs a third time, the student may not be allowed back to the clinical site and may receive a clinical grade of “Unsatisfactory”.

NOTE: WHILE STUDENTS ARE AT THEIR CLINICAL SITE, THEY ARE RESPONSIBLE FOR CONFORMING TO THAT CLINICAL AGENCY'S POLICES!

8. Social Media Policy

No student shall email, post, blog or otherwise mention or discuss any clinical site business, patient or employee business, information or circumstance on any social media site. Examples include face book, twitter, personal email or any other social outlet. Furthermore, no student shall take photographs within any clinical facility or of any patient /patient information and post on any of the above mentioned social media outlets. This is considered a serious HIPPA violation and will not be tolerated. A student may be removed from the clinical site and not be allowed future access to that organization or any other clinical location.

9. Student Injury Policy

All students admitted into a Health and Wellness Program are required to carry health insurance. If there is an exposure, you will be counseled to seek medical care in the emergency room (should the exposure occur at the clinical site) or directed to your personal physician (should the exposure occur in college laboratory) to seek treatment at your cost. Students and faculty will fill out an incident report as soon as possible after the exposure. (See Appendix 6 for exposure protocol).

10. Students are NOT guaranteed any specific clinical agency or any particular

day or time for the clinical experience. Many factors are involved when scheduling clinical times and days including the number of students that can be accommodated by each clinical site. Program faculty reserve the right to make changes to those offerings. Students ARE guaranteed a clinical spot in either the first or second eight weeks of the Spring semester. The clinical assignments will be made by lottery following the satisfactory completion of PHBT 112. No changes will be allowed after January 1.

PHBT Student Handbook II-13

J. College Laboratory Policies

1. No eating, drinking is allowed in the work area of the college laboratory. No smoking is allowed on campus.

2. All the following safety equipment in the college laboratory should be located:

* eye washer stations * fire extinguishers * showers

NOTE: You will be instructed on how to use this safety equipment in the

PHBT 112 course and will be required to take an online safety quiz before the first laboratory exercise.

3. Eyesight must be protected when dealing with strong reagents. (Contact

lenses may be worn at your own risk!) 4. Laboratory coats must be worn at all times while working in the college

laboratory. 5. Shoulder length hair should be tied back TIGHTLY. 6. Proper laboratory attire is required: scrubs, closed heel/toe leather shoes, socks that

come up over the ankles. 7. Cell phones, ear buds, smart watches, or any other personal devices cannot be used

during college laboratory for any reason. 8. A faculty member must be immediately notified when a chemical or biological spill

occurs. 9. Caution should be taken when pipetting serum, plasma or any blood products. There

is NO pipetting by mouth allowed. 10. Any body fluid spills should be immediately cleaned up using appropriate

decontamination procedures.

11. All students must wipe down their work area with an appropriate disinfectant when their work is finished.

12. Disposable gloves must be worn when handling any body fluid sample.

13. Any accidents (broken glassware, body fluid spills, puncture wounds, reagent spills, etc.) must be reported to a full-time faculty member immediately.

NOTE: See Appendix 6: Infectious Control Policy and Guidelines for

Body Substance Exposure in Clinical Settings.

PHBT Student Handbook II-14

14. For the purposes of learning the procedure of Venipuncture, students in the CLSC and PHBT Programs are frequently required to perform this procedure on adult volunteers in the laboratory, under the supervision of Program faculty. In these instances, a Volunteer Release Form must be signed by the volunteer before the procedure can be performed. The form stipulates that:

- all volunteers must be over the age of 18 - student venipuncture can only be performed under the direct

supervision of a Program faculty member - Students are not permitted to draw anyone deemed by the faculty as

too difficult, uncooperative, or an inappropriate volunteer for any other reason (history of fainting, etc.).

A copy of this form can be the Volunteer Release Form is found in Appendix 7 of this Student Handbook.

K. Course Repetition and Program Re-Entry Policy When a student has received a grade of less than “C” or withdrawn from a Program (PHBT or CLSC) course, they have the opportunity to re-enter the Program when the course is offered the following year, as space allows. In any re-entry case, the student must contact their counselor/advisor immediately at the end of Fall semester so that the proper paperwork can be filed. Re-entry into the program does not allow you to go to the head of the waiting list if applicable for the Phlebotomy program. If more than one student is eligible for re-entry into PHBT 121 (Phlebotomy Clinical Practicum) and clinical spaces are limited, re-entry will be determined on a first-come first-served basis by the date on the form provided by the advisors/counselors.

If the withdrawal or failure was during the previous two academic years, the student may re-enter by consulting with the Program Director and the Division of Health and Wellness Counselors/Advisors, who will facilitate the necessary registration for re-entry.

If more than two academic years have passed since the withdrawal / failure, a student will be required to demonstrate proficiency in their previously completed CLSC or PHBT courses, by written and / or practical examination. These examinations will be administered by the Program Director in whatever content areas he / she deems necessary and must be passed with a minimum grade of “C” (77%). Following successful completion of the required examinations, the Program Director and the Health and Wellness Division Counselors/Advisors will facilitate the registration process for re-entry.

L. Dismissals and Reinstatement Each academic semester, the Committee on Scholastic Standing addresses the problem of marginal academic achievement and recommends students to be dismissed who have cumulatively attempted at least 10 credit hours. A student who fails to earn a 1.0 GPA is dismissed, as are those who have been on academic probation two or more semesters (at least 20 credit hours cumulatively attempted) and whose GPA is considerably below the minimum GPA required to be removed from probation.

PHBT Student Handbook II-15 Established minimum GPAs for dismissal are:

10-19 credit hours attempted 1.50 20-30 credit hours attempted 1.65 31-up credit hours attempted 1.80 In addition, the Committee reviews each student's course withdrawal history and will recommend for dismissal those with excessive withdrawals. A student, notified of academic dismissal by the Director of Student Development, Transfer and Placement the first time, may be readmitted after an absence of two semesters subject to the recommendation of a College counselor, which may include portions of the assessment process, i.e., testing or re-testing. Any student who has been readmitted to the College after the first academic dismissal will be expected to demonstrate solid evidence of academic advancement. Failure to do so will result in a second academic dismissal. A student who has been academically dismissed the second time may be readmitted only upon consultation with, and approval from, the Division Director of Student Development, Transfer and Placement, and only after an absence of one calendar year. Any student who has been readmitted to the College after the second dismissal will be expected to demonstrate solid evidence of academic advancement. Failure to do so will result in a third academic dismissal. A student who had been academically dismissed for the third time can request readmission only by writing to the Vice President for Academic Affairs and Student Services. This can only be done after an absence of two calendar years. The Vice President for Academic Affairs and Student Services may or may not approve the request. Restrictions will apply if the request is granted. There are no additional provisions for reinstatement after the fourth dismissal. Students academically dismissed have the right to appeal in writing to the Committee on Scholastic Standing. Failure to meet the appeal deadline for the dismissal semester will negate the right to appeal and obligate the students to the required interruption of their education. Letters of appeal must be received in the Records Office before the close of business the eighth Friday of the semester following the dismissal semester. All of the above dismissal policies apply to transfer students that have been dismissed from another college or university and are seeking admission to LCCC. A student is subject to dismissal from LCCC for social misconduct and academic dishonesty at any time, regardless of her or his academic standing. The procedures for dismissal due to social misconduct and academic dishonesty are outlined in the catalog under Code of Student Conduct (see College Catalog)

PHBT Student Handbook II-16 M. Forgiveness Policy

The college recognizes that some student my not be able to overcome previously earned poor records in order to meet new career and educational goals and/or to meet graduation requirements. Forgiveness Policy allows students to recover from previous academic performance that jeopardizes their academic standing. LCCC provides two types of academic forgiveness; Grade Forgiveness and Fresh Start Academic Forgiveness

A. Grade Forgiveness Grade Forgiveness is applicable once and only once, for currently enrolled students who have completed at least 15 credit hours of coursework at LCCC with a 2.0 cumulative GPA or higher for all coursework completed since the last term in which forgiveness is sought. The student may petition for Grade Forgiveness by completing the Forgiveness of Grades Petition to have grades of D, F or FAW forgiven and not computed in the grade point average and have the forgiven grade designation (FRG or FRR) substituted for the former grade(s). The student may seek forgiveness for up to 12 semester hours or four (4) courses.

The course(s) for which the student is seeking forgiveness must not be needed for her/his new career or educational goals. These forgiven grades will be included when computing the cumulative point hour average for graduation with honors.

B. Fresh Start Academic Forgiveness The Fresh Start Academic Forgiveness is a one-time opportunity that is intended to help LCCC students return to good academic standing after an extended absence. Students may request Fresh Start for any courses in which they earned D, F or FAW prior to her/his return.

Eligibility requirements: • Currently enrolled • Returned after an absence of at least three calendar years (nine (9) consecutive

terms) • Have earned at least 12 letter graded semester hours at LCCC since the return • Have earned at least 2.0 cumulative GPA in all courses attempted since the return • Have not earned F/FAW/U grade in any courses attempted since the return • Has no outstanding financial obligations to LCCC • Declared valid/current Program/Plan • No previous Fresh Start granted • No earned degrees/certificates prior to Fresh Start petition

Eligible student must work with her/his advisor to complete Fresh Start Academic Forgiveness application and submit completed form to Records Office/Enrollment Services. Once approved and applied, the forgiven grades are irrevocable and will not be included in cumulative GPA calculation. The forgiven courses will be included for Satisfactory Academic Progress and will be included for graduation honors calculation. Student can repeat forgiven courses, in accordance with Repeat Policy. Fresh Start result has no impact on previous Probation, Dismissal and/or Dean’s List status.

*Grade forgiveness does not supersede requirements for special admission programs at LCCC.

Learn more about the requirements on the college website.

PHBT Student Handbook II-17 III. STUDENT RECORDS

A. General Information The College recognizes the rights of students to have access to their educational records and to limit such access by others in accordance with existing College guidelines and the Family Educational Rights and Privacy Act of 1974. Student records, with certain exceptions, will not be released without prior consent of the student. Students have the right to review and question the content of their educational records within a reasonable time after making a request for such a review. If there are any questions as to the accuracy or appropriateness of the records that cannot be resolved informally, an opportunity for a hearing on the matter is provided. The College has certain responsibilities to protect this information with the exception of directory information which includes the students name, local and permanent address, telephone listing, date and place of birth, major field of study, class schedule, participation in officially recognized activities, dates of attendance, degrees and awards received, high school graduation from, and most recent previous educational agency or institution attended by the student. Students may restrict the publication and release of directory information by filing a written request with the Records Office. The complete policy regarding the collection and retention and dissemination of information about students is available in the Records Office.

B. General Student Information General student record information is kept on file in the Records Office. This confidential information includes: - Evidence of Completing High School or Equivalency - Transfer Credit - Transcript of Grades - Counseling Notes - College Application C. Phlebotomy Program Student Information The Phlebotomy/CLSC Technology program faculty and the Division of Health and Wellness Sciences maintains the following confidential student records: - Attendance Record - Quiz and Exam Grades - College Laboratory Grades - Clinical Evaluations - Health Forms The student is welcome to review any of this material by asking a full-time faculty member, CLSC Technology / Phlebotomy Program Director or the Director of the Division of Health and Wellness Sciences.

PHBT Student Handbook II-18 Authorization for Release of Information

On many occasions, Program faculty are requested by students to provide reference information for the purposes of obtaining employment, scholarships, and other reasons. In these instances, complete information cannot be provided unless the student has signed FERPA form. A copy of this form can be found in Appendix 8 of this Student Handbook.

IV. GRADE AND COURSE EXPECTATIONS APPEALS

A. General Procedure It is the responsibility of faculty to exercise professional judgment in the conduct of courses to which they are assigned, to evaluate the student's performance, to assure fair and equitable treatment of all students and to strive to communicate requirements and expectations to students in a clear and timely manner. It is the responsibility of students to carry out requirements and assignments of the course, to recognize that variation in techniques and styles are an integral part of the learning process and to understand that they have an equal share of responsibility for their individual success in the course. Students who are concerned about unfair treatment have the responsibility to first raise the question with the faculty member to obtain clarification of the situation. If the student feels that further review is necessary, she/he may appeal to the Program Director (if applicable), then the Division Director responsible for the course, who will review all the facts and viewpoints surrounding the matter in an attempt to reach satisfactory agreement. The director's decision may be appealed to the Chief Academic Officer / Vice President for Learner Services who will review the matter and render a decision. The review by the Vice President will include communications with other areas of the College and/or the President's Office. At all levels of review, the rights of a student will be given consideration; however, equal recognition will be given to the need for individual faculty to contribute to a student's learning and development using a variety of techniques and approaches. (Learn more on the college website)

B. Phlebotomy Program's Appeals Due Process Procedure

1. Hearing

A hearing will be held within 24 hours after the initiation of the grievance.

- Conference between the CLSC Technology program faculty and student to review pertinent information with regards to the grievance.

2. Appeals

- If the student is not satisfied with the hearing presented by the instructor, the student may appeal according to the “Appeals Process” in the College Catalog under the Code of Student Conduct.

PHBT Student Handbook II-19

Formal Grievance Procedure A formal Grievance can be initiated after the Informal Process has been completed and the student is not satisfied with the resolution. The formal grievance procedure begins when a written complaint is submitted to the College via the online form at Student Online Grievance. The formal grievance will then be routed to the appropriate Administrator. The Administrator shall further investigate the complaint, and shall, as necessary, meet with the student and the person who is the source of the grievance. Any of the parties involved in the grievance may bring a full-time Lorain County Community College employee to the meeting as an observer. The Administrator must provide a written response to the student and the person who is the source of grievance within seven (7) business days of the meeting or receipt of the written complaint.

Appeal Should the student desire to appeal the decision of the Administrator, the student may submit a signed statement of appeal within seven (7) business days to the appropriate Vice President. The Vice President will review the appeal, may choose to meet with the student and/or other parties as identified in (2) above, and respond in writing to all parties concerning the disposition of the appeal within ten (10) business days.

Final Review Should the student desire to request a Final Review of the decision of the Vice President, the student may submit a signed statement of appeal within seven (7) business days to the President. The President will review the appeal, may choose to meet with the student, and/or other parties as identified in (2) above, and respond in writing to all parties concerning the final review within ten (10) business days.

(Learn more on the college website) NOTE: It is our hope to resolve all grievances fairly and quickly to return to our

primary focus, which is teaching and learning.

V. HEALTH RISKS FOR HEALTH CARE PROFESSIONALS

There are certain health risks that are involved with any profession. Those students entering a health career program must understand the risks involved with their profession. As a Phlebotomy student, you will have contact with a variety of patients. This contact may involve drawing blood from patients who may have an infectious disease such as Hepatitis B, Hepatitis C, AIDS, and others. Body fluids from infected patients carry infectious agents and there will always be a risk of infecting oneself. It is imperative then, not only to inform you of this risk, but also to enforce protective measures to prevent self-inoculation of these and other infectious agents. So you may better understand the health risks involved as a PHBT student, topics of biohazards and infectious disease are covered in the PHBT 112 course during the first semester. if you have any specific concerns, please communicate them with a full-time CLSC Technology faculty member. NOTE: See Appendix 6: Infectious Control Policy and Guidelines for Body

Substance Exposure in Clinical Settings.

PHBT Student Handbook II-20

VI. HEALTH REQUIREMENTS

It is the student’s responsibility to keep all immunizations, drug tests, CPR certification, and TB test up to date. The AceMapp system is available to you to check on your requirements at any time. Should you be asked to leave a clinical site because your health requirements are not up to date- you will not be able to complete the program at this time. You will not be moved to a different clinical site.

VII. CHILDREN IN LECTURE, LABORATORY, OR VENIPUNCTURE AREAS

It is a Health and Wellness Division policy that children are not to be brought to campus while classes are in session for any reason. Just as you would not take a child to work, lecture is no exception. Plans should be made for child care during breaks or school closures. Children should not be brought into the college laboratory or into the blood drawing areas under any circumstance. This increases the risk of possible biohazard exposure and therefore is unacceptable.

VIII. Continuous Quality Improvement for the PHBT Program.

In order to maintain our program accreditation and high quality standards, it is important to participate in ongoing quality improvements for the lecture courses, college laboratory exercises, and clinical experiences. For that reason, we will ask students to participate in the following:

At the end of each lecture course, please fill out the online student evaluation form for the PHBT112 course in canvas. It provides timely feedback for the quality of instruction for that course. Clinical instructor evaluations and Laboratory instructor evaluations will be administered by paper and pencil at the end of each semester. Please DO NOT fill out the online student evaluation form for your clinical course even though it is present in canvas. At the end of the program, each soon to be graduate, will be asked to fill out a questionnaire regarding different aspects of the PHBT program as well as the college as a whole. Results are summarized and presented anonymously to program faculty for discussion. Six months after graduation, the program director will send a survey to you as a new graduate to see if the program properly prepared you for your current position. This feedback is extremely important in the accreditation process and is necessary to keep the quality program that we have always had at LCCC. Please take the time to fill out the survey and return it to the program director. After receiving the graduate survey, the program director will send an “employers” survey to your supervisor. The survey is intended as a reflection of the PHBT program – not an individual evaluation of the graduate. By signing the handbook page- you are giving your future employer and the program director permission to participate in the survey.

PHBT Student Handbook II-21 The LCCC program mean and individual content area means from the national certification exam are analyzed by program faculty and the advisory council made up of area laboratory managers, technicians/technologists, supervisors, and other stakeholders to ensure that the LCCC curriculum is reflecting the industry standard in content. No individual’s scores are ever released for public scrutiny – only the cumulative average scores of each cohort. Analysis of the scores are used in course and curriculum assessments.

IX. PHLEBOTOMY STUDENT SIGNATURE FORM

You will find in Appendix 11 of this handbook a Phlebotomy Student Signature Form. This form must be signed and returned to the Phlebotomy/CLSC Technology Program Director by the end of the first week of the Fall semester. Your signature makes you responsible, as an adult in the Phlebotomy program, for the policies, information and professional rules of conduct identified in this handbook.

PHBT Student Handbook III-1

APPENDICES

Appendix Title Page

1 Phlebotomy Curriculum Sheet and Course Prerequisites 3 2 Phlebotomy Course Descriptions 6 3 Example Course Substitution Form 8 4 CLSC/Phlebotomy Program Phone Numbers 10 5 Code of Ethics 12 6 Infectious Control Policy and Guidelines for Body Substance

Exposure in Clinical Settings 14

7 Phlebotomy Volunteer Release Form (sample)

Microskin Puncture Release Form (sample) 20

8 Sample FERPA Form 22 9 Campus Closure 24

10 Positive Background Check Policy

11 Phlebotomy Student Signature Form 26

PHBT Student Handbook III-2

APPENDIX 1

Phlebotomy Curriculum Sheet and Course Prerequisites

PHBT Student Handbook III-3

Lorain County Community College

PHLEBOTOMY Short Term Certificate Curriculum Code: 2241 The phlebotomist performs venipuncture and micro skin punctures, obtaining blood specimens from patients for the purpose of testing and analysis. In the program, students are introduced to the world of the hospital laboratory, learning blood collection techniques, as well as many other hands-on basic laboratory procedures that a phlebotomist may be required to perform. The graduate of the program is prepared for employment in hospitals, clinics, private laboratories, and physician office laboratories. Lorain County Community College has articulation agreements with colleges and universities including programs offered by Lorain County Community College's University Partnership.

Course

Course Title

Credits

Contact Hours

Lec Hours

Lab Hours

Clinical Hours

Fall Semester ** BIOG 115 Body Structure and Function 3 3 3 0 0 >** PHBT 112 Basic Laboratory Techniques 4 6 3 3 0 HLED 153 First Aid and Safety 2 2.5 1.5 1 0 Ι SDEV 101 The College Experience 1 1 1 0 0 10

Spring Semester

ALHN 110 Medical Terminology 3 3 3 0 0 CMMC 165 Interpersonal Communications 3 3 3 0 0 >** PHBT 121 Phlebotomy Clinical Practicum 3 10 0 0 10 9

Total Semester Credit Hours 19 Notes

1. American Heart Association Healthcare Provider certification is required upon entrance into the program. 2. > Indicates that this course requires a prerequisite. 3. ** Indicates that a grade of “C” (2.00) or better must be earned in order to continue in the sequence. 4. Graduates of the Practical Nursing and Medical Assisting programs at LCCC need only to complete CLSC

111, PHBT 111 and PHBT 121. 5. Ι A student must register for the orientation course when enrolling for more than six credit hours per

semester or any course that would result in an accumulation of thirteen or more credit hours.

PHBT Student Handbook III-4 COURSE PREREQUISITES

Fall Semester HLED 153 None

BIOG 115 None

PHBT 112 High school graduation or GED

SDEV 101 None

Spring Semester ALHN 110 None

CMMC 165 None

PHBT 121 HLED 153, BIOG 115,PHBT 112

NOTE: If a student entering the Phlebotomy Program is currently certified in CPR by the American Heart Association Health Care Provider, HLED 153 may be waived. However, the 2 credit hours must be made up in another course that is approved by the Health and Wellness Sciences Director and/or Phlebotomy / CLSC Technology Program Director.

PHBT Student Handbook III-1

APPENDIX 2

Phlebotomy Course Descriptions

PHBT Student Handbook III-2 PHLEBOTOMY/CLSC COURSE DESCRIPTIONS

PHBT 112, Basic Laboratory Techniques 4(6) This course is for students enrolled in the Phlebotomy program. Introduction of the student to the profession of clinical laboratory science as it relates to the Phlebotomist. This includes organizational structure of hospitals and laboratories; medical ethics; related medical terminology; quality assurance; laboratory safety; specimen processing; and knowledge of basic routine test procedures in hematology, immunohematology, microbiology, serology, urinalysis, and clinical chemistry. Competency required in the performance of venipuncture and micro skin puncture techniques. Laboratory required. (A special fee will be assessed). Offered Fall Semester PHBT 121, Phlebotomy Clinical Practicum 3(10) This course will provide 160 hours of clinical blood drawing experience in the affiliate clinical agencies. (A special fee will be assessed.). Prerequisites: HLED 154, BIOG 115, and PHBT 112. A grade of “C” or better in PHBT 112 and BIOG 115 is required. Offered the first 7½ weeks and the second 7½ week of Spring Semester

PHBT Student Handbook III-3

APPENDIX 3

SAMPLE COURSE SUBSTITUTION FORM

PHBT Student Handbook III-4

PHBT Student Handbook III-5

APPENDIX 4

CLSC/PHBT TELEPHONE NUMBERS

PHBT Student Handbook III-6 CLSC / PHLEBOTOMY PROGRAM PHONE NUMBERS

LCCC Campus Elyria (440) 365-5222

Toll-Free 1-800-995-5222 Division of Health and Wellness Sciences ext. 4015 or direct 366-4105

Dean of Health and Wellness Sciences: TBA CLSC / Phlebotomy Full-Time Faculty

Cheryl Selvage, M.S., MT (ASCP) ext. 4139 or direct 366-4139

Program Director Melanie Forren, MT(ASCP)

Ext 7179 or direct 366-7179

CLSC/Phlebotomy Faculty

Clinical Sites

University Hospital Elyria (440) 329-7531 (Elyria)

Mercy Regional Medical Center (440) 960-3034 (Lorain)

Mercy Allen Hospital (440) 775-1211 (Oberlin)

NOTE: You may have to ask for the Laboratory!

PHBT Student Handbook III-7

APPENDIX 5

Code of Ethics For Phlebotomy Students

PHBT Student Handbook III-8 A CODE OF ETHICS FOR PHLEBOTOMY STUDENTS We, as phlebotomy students, will apply the following code of ethics to our actions toward patients, physicians, and hospital personnel in our year of training and in our future work. This code will apply to our personal as well as professional attitudes and conduct. As PROFESSIONALS we will: 1. Assume a professional manner in attire and conduct; 2. Establish a rapport with hospital staff, supervisor, and physicians; 3. Hold in confidence information relating to patients; 4. Strive for increased efficiency and quality through organization; 5. Be willing to accept responsibility for our own work and results; 6. Maintain quality patient results by understanding basic test purpose and quality

assurance programs; 7. Establish confidence of the patient through kindness and empathy. In PERSONAL conduct we will: 1. Achieve the highest degree of honesty and integrity; 2. Maintain adaptability in action and attitude; 3. Establish a sense of fraternity among fellow students; 4. Strive to have a pleasant manner on campus, in the hospital laboratory and with

patients; 5. Remember that we are College as well as Phlebotomy students; therefore, we should

strive to be educated individuals outside our technical field; 6. Strive to actively participate in continuing education.

PHBT Student Handbook III-9

APPENDIX 6

Infectious Control Policy and Guidelines for Body Substance Exposure

PHBT Student Handbook III-10

LORAIN COUNTY COMMUNITY COLLEGE DIVISION OF HEALTH AND WELLNESS SCIENCES

VERIFICATION OF RECEIPT

Infectious Control Policy

Health care practitioners are considered to be "at risk" in regard to infectious disease. While these practitioners have always been "at risk" whether it was tuberculosis, polio, etc., it is necessary to reaffirm this "at risk" status because of the HIV and Hepatitis B viruses. The risk of contracting Hepatitis B is greater than the risk of contracting AIDS. It is therefore required that students receive the Hepatitis B immunization series. The following pages describe the universal Infectious Control Policy used in all Health and Wellness Science programs. This will be reviewed on a quarterly basis with you.

Signing the PHLEBOTOMY STUDENT SIGNATURE FORM (Appendix 11) indicates receipt of the Infectious Control Policy.

PHBT Student Handbook III-11 LORAIN COUNTY COMMUNITY COLLEGE

DIVISION OF HEALTH AND WELLNESS SCIENCES

INFECTION CONTROL POLICY

I. BODY FLUIDS PRECAUTIONS

A. Gloves

1. Disposable gloves should be donned prior to initiating patient care tasks involving exposure or potential exposure to blood or other body fluids to which universal precautions apply. Gloves:

a. will be worn during all venipunctures. b. will be worn when discontinuing intravenous therapy. c. will be worn when working with blood or body fluid samples. d. will be worn when handling items or surfaces soiled with blood or body fluids. e. will be changed between each patient.

B. Masks, Eyewear, and Gowns

1. Masks and eyewear should be worn together or a faceshield should be used by workers prior to any situation where splashes of blood or other body fluids are likely to occur.

2. Gowns or aprons should be worn to protect clothing from splashes with blood or body fluids.

3. If large splashes of quantities of blood are present or anticipated, impervious gowns or aprons should be worn.

C. Handwashing

1. Hands and skin surfaces should be immediately and thoroughly washed if contaminated with blood, other body fluids to which universal precautions apply, or potentially contaminated articles.

2. Hands should be washed after gloves are removed.

D. Cleaning and Decontamination of Spills of Blood

1. All spills of blood and blood contaminated fluids should be promptly cleaned with EPA-approved germicide or a 1:10 bleach following the procedure outlined below while wearing gloves:

a. Visible material should be removed with disposable towels. AVOID DIRECT CONTACT WITH BLOOD.

b. If splashing is likely, protective eyewear should be worn along with an impervious gown or apron.

c. The area should be cleaned with the appropriate germicide. d. Soiled cleaning equipment should be disposed of in plastic bags.

PHBT Student Handbook III-12 E. Linen, Soiled With Blood

1. Soiled linen should be handled as little as possible and with minimum agitation.

2. Soiled linen should be bagged at the location where it is used.

3. Linen soiled with blood or body fluids should be placed and transported in bags that are impervious to leakage.

4. Gloves should be worn when handling contaminated linens/clothing.

5. Shoes (leather) may be brushed-scrubbed with soap and hot water to remove contamination.

6. Uniforms soaked through with blood must be laundered by the agency's facility.

F. Infectious Waste

1. Bulk blood, suctioned fluids, excretions and secretions may be carefully poured down a drain connected to a sanitary sewer.

2. All disposable equipment and supplies contaminated with blood and/or body fluids must be disposed in appropriate biohazard containers.

G. Special Policies

1. Needles and Syringes a. Gloves will be worn when drawing blood. b. Do not recap. c. Do not bend needles after use. d. Do not remove needles from disposable syringes. e. Disposable syringes must be discarded immediately in a protected

disposer.

2. Invasive Procedures (includes Surgery, Maternity, Cardiac Cauterization and Angiography)

a. Gloves will be worn for all invasive procedures. b. Surgical masks will be worn for all invasive procedures. c. Masks and protective eyewear will be worn during procedures likely to

generate splashes of blood or other body fluids. d. Gloves and gowns will be worn by personnel handling a placenta or infant until

blood and amniotic fluid has been removed.

3. Laboratory a. Blood and body fluids should be contained in a receptacle with secure lid. b. Mechanical pipetting devices will be used. c. All items listed under Body Fluids Precautions.

PHBT Student Handbook III-13 4. Resuscitation Equipment

a. Because of the risk of salivary transmission of other infectious diseases and the theoretical risk of H.I.V. and H.B.V. transmission during artificial ventilation, disposable airway equipment or resuscitation bags should be used.

b. Pocket mouth-to-mouth resuscitation masks designed to isolate workers from contact with victim's blood, blood-contaminated saliva, respiratory secretions and vomitus should be avoided.

II. AIRBORNE PATHOGENS PRECAUTIONS

A. Tuberculosis

1. Screening each year: All students enrolled in Allied Health and Nursing must participate in a yearly tuberculosis screening.

a. Mantoux (one step). b. Chest x-ray, if Mantoux is positive.

* 2. Each student will wear a particulate respirator mask when in direct contact with a patient suspected of having or diagnosed with tuberculosis.

3. Students involved in transporting a patient with suspected or diagnosed tuberculosis should apply the particulate respirator mask to the patient.

B. Meningitis

1. Masks must be worn by health care providers in direct contact with a client suspected or diagnosed with meningitis prior to the completion of 24 hours of appropriate antibiotic therapy.

2. Health care providers exposed without a mask to a client suspected or diagnosed with meningitis must follow up with the agency's infection control personnel for evaluation of the need for antibiotic prophylactics.

* A particulate respirator mask filters out particles 1-5 microns in diameter.

Source:

Guidelines for Prevention of Transmission of Human Immunodeficiency Virus and Hepatitis B Virus to Health Care and Public Safety Workers. U.S. Department of Health and Human Services, Public Health Service, Centers for Disease Control, Atlanta, GA. (MMWR 1989; 38 [No. S-6], 1-37).

Prevention and Control of Tuberculosis in U.S. U.S. Department of Health and Human Services, Public Health Service, Center for Disease Control, Atlanta, GA (MMWR 1992; 41 [No. RR-5]).

PHBT Student Handbook III-14 GUIDELINES FOR BODY SUBSTANCE EXPOSURE

IN CLINICAL SETTINGS Student -- any person who is undergoing specific clinical instruction in an affiliating

agency. The students will be informed of body substance exposure protocol by their instructor or by educated specialists of the agency during the initial clinical orientation. A body substance exposure occurs when body fluids, especially blood, are splashed on mucous membranes, penetrate open sores on the skin, or a contaminated sharp punctures the skin while performing student duties. Because these occurrences are ways of transmitting Hepatitis B, Hepatitis C, or H.I.V., the Division of Health and Wellness Sciences strongly urges you to follow these guidelines as soon as possible. If the student is exposed, the initial test must be done within seven days in order to satisfy the requirements of the Ohio law mandating the source patient to comply. (Hobson Bill) Guidelines 1. The student and instructor are responsible for complying with agency protocol at

the time of exposure. The student and instructor need to: a. Appropriately cleanse the area of exposure. b. Notify the unit manager of the exposure. c. Complete an incident form on the day of the exposure to the body fluid. d. Determine the tetanus history and follow-up with immunizations as directed

by agency protocol. e. Attempt to identify the source of exposure and, if able, obtain informed

consent for Rapid HIV Screen, Hepatitis B Surface Antigen, and Hepatitis C antibody from the source patient (or follow agencies exposure protocol)

f. Have the student read educational materials about H.I.V, Hepatitis B and Hepatitis C.

2. The Division of Health and Wellness Sciences recommends that the student be

tested for H.I.V. 1 & 2. Free testing sites are available in Lorain and Cuyahoga Counties.

3. The Division of Health and Wellness Sciences recommends that the student be tested for Hepatitis B Surface Antibodies; Hepatitis B surface antigen and, if needed, the student should receive the Hepatitis B Vaccine. The student should also be tested for Hepatitis C antibody. If the student is pregnant or becomes pregnant, she should consult her physician immediately.

3. If the precise source of the student's exposure is unknown, the student will need

a dose of Hepatitis B Immune Globulin, which can be given along with the Hepatitis B vaccine.

5. The instructor urges the student to encourage compliance with these guidelines and provide for appropriate counseling to support the student.

PHBT Student Handbook III-15

APPENDIX 7

Phlebotomy Volunteer Release Form (Sample)

PHBT Student Handbook III-16

CLINICAL LABORATORY SCIENCE TECHNOLOGY / PHLEBOTOMY PROGRAMS

VENIPUNCTURE VOLUNTEER RELEASE FORM Purpose: You are agreeing to act as a volunteer recipient of a procedure called “venipuncture” or “phlebotomy”, commonly known as “drawing blood”. Your blood specimen will be drawn by a student from the veins in your arm. Your participation allows our students to practice this skill in preparation for their clinical assignments at local hospitals. Procedure: A tourniquet will be fastened tightly around your upper arm, the inside surface of your forearm will be cleaned, and a needle will be inserted into your vein to withdraw the blood sample. The amount of blood taken should not affect your ability to function normally in any way after the procedure is performed. Potential risks and discomfort: As with all procedures related to the use of needles, there are some associated risks that you should be aware of. These include momentary discomfort, bruising (hematoma formation), bleeding, swelling, redness, minor temporary pain, or (rarely) infection at the site of needle insertion. In addition, a minority of persons react to the use of a needle by feeling faint, nauseous, or in very rare instances, experiencing convulsions. IF YOU HAVE HAD A HISTORY OF THIS TYPE OF REACTION, YOU WILL NOT BE ACCEPTED AS A VOLUNTEER PARTICIPANT. ------------------------------------------------------------------------------------------------------------------------------- VOLUNTEER’S INFORMED CONSENT: By freely signing this form, I am agreeing to act as a volunteer recipient of the procedure of venipuncture, performed by a student of Lorain County Community College’s Clinical Laboratory Science Technology or Phlebotomy Program, and I attest to the following (please check the following boxes):

I am in good general health. I am free of any acute or chronic illness (diabetes, congestive heart failure, etc.) I am not currently pregnant. I have never had an adverse reaction to venipuncture (fainting, nausea, etc.) I am age 18 or older.

I acknowledge that the procedure, and potential risks and discomforts have been explained to me with my questions answered to my satisfaction. I hereby release Lorain County Community College, the Clinical Laboratory Science Technology and Phlebotomy Programs, and Program faculty and students from any liability related to this procedure. Volunteer’s Name (print): __________________________________________________________ Volunteer’s Signature: ______________________________________ Date: ______________ Please Note: 1. Student venipuncture can only be performed under the direct supervision

of a Program faculty member. 2. Students are not permitted to draw anyone deemed by the faculty as too difficult,

uncooperative, or an inappropriate volunteer for any other reason.

PHBT Student Handbook III-17

LORAIN COUNTY COMMUNITY COLLEGE CLINICAL LABORATORY SCIENCE TECHNOLOGY / PHLEBOTOMY PROGRAMS

MICRO-SKIN PUNTURE VOLUNTEER RELEASE FORM

As a student in the Clinical Laboratory Science Technology or Phlebotomy Program, you will be required to learn the skill of micro-skin puncture to collect samples of capillary blood. This skill is developed through practice on volunteer classmates. It involves the simple procedure of puncturing the skin on the tip of the finger with a tiny sterile surgical blade known as a lancet and collecting the blood that bleeds out of the wound. The potential risks of injury in the procedure are negligible, and the only effect might be momentary discomfort at the time of puncture. A minority of persons react to the puncture procedure by feeling faint or nauseous. Unless there is a legitimate reason that would preclude a student from doing so, students in the program are expected to participate by agreeing to volunteer for their fellow classmates. In the case of a student being unable to volunteer, that student will be expected to recruit an adult volunteer from outside the class to perform the micro-skin puncture procedure on. By signing this form, I am verifying that I have read and understand the Programs’ policy regarding micro-skin puncture written above. Student Name (print): __________________________________________________________ Student Signature: ________________________________ Date: _____________________

PHBT Student Handbook III-18

APPENDIX 8

FERPA FORM (Sample)

PHBT Student Handbook III-19

PHBT Student Handbook III-20

APPENDIX 9

Closing of the College (Inclement Weather)

PHBT Student Handbook III-21

CLOSING OF THE COLLEGE (INCLEMENT WEATHER)

EMERGENCY CLOSINGS When emergency situations – severe weather, power failure, fire, loss of water or other serious event – force the closing of LCCC or the cancellation of day, evening or weekend classes, local radio and television stations will be notified and announcements broadcast at frequent intervals. It will be posted on the college website as well. Those who sign up for text messages will also be notified in that manner. The decision to suspend operations and/or cancel classroom instruction and activities is made as early in the day as possible. Weather conditions are monitored closely by college personnel. The College intends to maintain operations throughout the year with as few cancellations as possible.

When severe weather strikes the area, students are advised to first consider the conditions in their immediate area relative to traveling safely. Conditions may vary significantly within the service area of the College. Decisions regarding College operations are made on the general status of the overall service area. Students are ultimately responsible for their own safety and travel decisions. Coursework is also the continuing responsibility of students. A decision to be absent from a class for any reason does not exonerate students from their full responsibility to complete all prescribed coursework. SNOW/STORM CLOSINGS When a severe weather system arrives in the area, a determination regarding the

suspension of classes and other College activities is made after assessing the severity of the storm, its expected duration, travel conditions in the county, and the ability of physical plant personnel to render campus roadways and parking lots serviceable.

In the event a storm arrives in the early morning hours prior to the start of

classes/events, a decision to close the campus will be made prior to 6:00 a.m. whenever possible. A decision to close the campus at that time will be made with regard to day classes and events. A decision to close the campus for evening classes and events will be made prior to 1:00 p.m. whenever possible. Information about closings is broadcast via local Cleveland and Lorain County electronic media. Area radio stations that carry closing information include: WEOL, WNWV, WRKG, WOBL, WGAR, WZLE, WTM, WMJI, WLEC, WCPZ and WLKR. All Cleveland television stations also provide closing information. The college website will also post closings and all who signed up for text message notifications will be notified.

When classes on the Lorain County Community College campus are

cancelled, and the College is closed because of inclement weather, all clinical sections are cancelled.

PHBT Student Handbook III-22

APPENDIX 10

POSITIVE BACKGROUND CHECK POLICY

PHBT Student Handbook III-23

Lorain County Community College Division of Health and Wellness Sciences

Positive Background Check with Clinical Agencies

Student Name: _ _______________________ __ Student#: _____________

Program Director: _________________ Date: _____________ This document is to notify you of the consequences your positive background check may have on your progression through the Phlebotomy program. You have a positive background check that lists the following:

•

In the phlebotomy program, all clinical agencies require positive background checks to be sent to them before a student attends clinicals at the agency. The agency will decide if the student can or cannot attend clinical at that agency. If a student is denied a clinical seat by the agency, the policy of the Phlebotomy program is that the student is not placed at another agency at that time but is removed from the program. The student can re-apply for the program the following year but the positive background check will again be sent to the next clinical agency for review. There are no guarantees that students with positive background checks are able to meet the requirements of a clinical as the clinical agencies have the right to refuse any student from attending a clinical at their agency. If a student cannot attend clinicals, the student cannot meet the requirements of the Phlebotomy program.

My signature indicates that I have read and understand the consequences of what a positive background check may do for attendance at a clinical agency.

Student’s signature: Date ___________________

Program Director’s signature: Date ____________

PHBT Student Handbook III-24

APPENDIX 11

Phlebotomy Student Signature Form

PHBT Student Handbook III-25

LORAIN COUNTY COMMUNITY COLLEGE DIVISION OF HEALTH AND SCIENCE WELLNESS

PHLEBOTOMY STUDENT SIGNATURE FORM

Please read the statement below carefully. This form must be signed by the student, detached from the Student Handbook, and submitted to Mrs. Selvage no later than the end of the first week of Fall Semester.

As an adult student in the Phlebotomy Program, I have read, understand, accept, and take full responsibility for the policies, information, and professional rules of conduct identified in this Student Handbook.

Student Name: Please print Student Signature: Student Number: Date Signed: