IBM Lotus Connections Overview & Roadmap

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Agenda●

● Business Imperatives in Today's Connected World 

● Lotus Connections 2.5● Lotus Connections Extensions

● Social Software Solutions● Future Roadmap

● Resources● Q&A / Discussion

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Business Imperatives in Today's Business Imperatives in Today's Connected WorldConnected World

Global Market Forces Require Collaboration More than Ever

Collaboration is a must in our Connected, Smarter Planet

Organizations need to:

● ...to connect people globally

● ....to address generational shifts

● ...to break down barriers

● ...to innovate from the bottom up & the outside in

● ...to “know what we know”

● ...to collaborate better

● ...to learn differently

© 2009 IBM Corporation

IBM Software for a Smarter Planet

Connect globally with employees, customers and partners to build strong relationships that drive results

Collaborate from anywhere to become a more agile, adaptable organization

Innovate to leverage the power of participation and generate new ideas

Optimize the cost of enabling people

71% of CEOs plan to place greater focus on external partnerships and collaboration that extends beyond the traditional walls of the enterprise*

* Source: IBM Global CEO Study 2008; n = 1106

Collaboration helps people and organizations... Work Smarter

It is about people, the work they do, and how others leverage it.

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Social Collaboration:We Help People Build Better Outcomes

I NEED TO CUT COSTS

SMART WORK

I NEED MORE INSIGHT

✔ The right information at the right time, in context

✔ Magnifying the value of content

GREATER AGILITY

I NEED AN ADVANTAGE

✔ Leverage innovation from across the value chain

✔ Improve the strength and speed of making connections and depth of relationships

INNOVATION

✔ Workforce flexibility

✔ Leveraging expertise

✔ Streamlining decision making

✔ Communicating with employees as individuals

ConnectConnectConnectConnectCollaborateCollaborateCollaborateCollaborate

InnovateInnovateInnovateInnovate

Lotus Social Collaboration:Connecting People and Information Across your Value Chain

Keep track of what's happening with your projects

Leverage what others know

Find the right people to solve my problem now

Share my filesManage your work more effectively

Have a place to gather and exchange ideas

Lotus Social Collaboration Services

Team Discussions / Team Discussions / Forums Forums /Blogs/Blogs

Team WikiTeam Wiki(Shared Editable Pages)(Shared Editable Pages)

((

Team CalendarTeam Calendar

Project Project ListsLists

Rich Document Rich Document LibrariesLibraries

RSS / ATOM RSS / ATOM feedfeed

Shared BookmarksShared Bookmarks

CommunitiesCommunities

BlogsBlogs

ActivitiesActivities

ProfilesProfiles

HomepageHomepage

WikisWikis

Personal FilesPersonal Files

ECM IntegrationECM Integration

Keep track of what's happening with your projects

Leverage what others

know

Find the right people

Manage your work more effectively

Share my files

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Lotus ConnectionsLotus ConnectionsIs social software for business that is focused on people-based

collaboration that empowers you with the collective knowledge of your organization, your partners and your customers by dynamically

building new connections between people you may not know, the expertise they have and the tasks they are executing.

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How Lotus Connections Meets Today's Business Imperatives

I NEED TO WORK SMARTER I NEED MORE INSIGHT I NEED AN ADVANTAGE

SMART WORK AGILITY INNOVATION

Profiles allows you to find the existing expertise you need

Best practices can be shared using Activities templates

New hires contribute quickly as they learn from Communities

Personal file sharing avoids bad decisions based on old information

Discover trends and research via Bookmarks

Blogs provides subject matter experts and teams a way to share industry insight

Quickly create new content with Wikis

Get breaking news from the homepage

Speed time to market by applying the best resource and execution via Activities

Access the power of your professional network from applications you already use

Virtual focus groups via customer Communities

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Social Networking……

"It will eventually be seen as essential to all large firms, encouraging more open and transparent communications with staff around the world, and helping to improve relations with existing and potential customers."

Nikos Drakos, Research Director at Gartner, July 2008“Study encourages businesses to embrace social networking”www.computing.co.uk/computing/news/2221395/study-encourages-businesses

"IBM Lotus Connections marked an early entry into enterprise social tools, and that has helped keep the IBM Lotus offering at the head of the pack in functionality. IBM’s modular approach will allow it to continue to introduce new functionality aggressively."

The Forrester Wave ™: Collaboration Platforms, Q3 2009, Forrester Research, Inc., August 6, 2009.

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Communities

Create, find, join, and work with communities of people who share a common interest, responsibility, or area of expertise.

Blogs

Use a weblog to present your idea and get feedback from others; learn from the expertise and experience of others who blog.

Bookmarks

Save, organize, and share bookmarks; discover bookmarks that have been qualified by others with similar interests & expertise.

Activities

Organize your work, plan next steps, and easily tap your expanding professional network to help execute your everyday deliverables, faster.

Profiles

Quickly find the people you need by searching across your organization and connecting to others.

Homepage

Manage your attention by viewing relevant social data aggregated across your subscriptions, notifications, and network of colleagues.

WikisFiles

Upload and share any type of file with colleagues and communities. Store versions and view downloads, comments and ratings.

Create wiki spaces for individuals, groups, and communities to coauthor pages. View changes across pages, ratings, and comments.

All your social software needs,ready for business.

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What's New with Lotus Connections 2.5

● Enhanced customer communities to elevate relationships and revenue

– New Services - Wiki and Files Capabilities

– Improved Community Experience– New Micro-blogging feature

– New Updates Homepage– Mobile Support

● Integration to enhance social software experience

● Advanced Profiles functionality to promote social interaction and

adoption● New ways to extend Lotus

Connections

BlogsCommunities

Bookmarks

Activities

Profiles

Homepage

Wikis

Files

Lotus Connections is kind of really awesome

Early rave reviews of Lotus Connections

I'm liking the updates...particularly in community forums

talking with IBM lotus about advances in lotus connections, quickr, et al. Lots of great stuff

the Lotus Connections demo is genuinely impressive

Lotus Connections is your Social Intranet Solution

as a twitter addict I love being able to quickly share information internally about what I am working on,

and being able to include more specifics than twitter allows

I love keeping file sharing out of the inbox

Activities ... just in time venue to work collaboratively ... outside of endless email

strings.

the profile board is simply awesome. I get value every day; multiple times a day - both from things I post that are responded to as well the 'intentional serendipity' I experience seeing what others are saying/doing/learning

Social file sharing changed how I work

Lots of good serendipitous connections made and it's making me less reliant on email

nothing like it to get a pulse of what is going on...

Microblogging and Files - the two just increase my productivity in incalculable ways

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Wikis

Wiki Collaborative Editing

● Rich navigation and tagging making it easy to find information

●● Supports tables, images, document uploads, tags and more

●● Stand-alone service or integrated with a community

●● Jointly create and edit web content using rich text editor

●

● Notifications of new content, versions and pages

●● Version tracking

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● Post your key files and easily share them

● Organize and tag files so they can be found quickly by you and others

● Social data such as ratings, downloads, comments, etc.

● Filtering information

● Integration with Communities

Files

Files

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●

● Reach out to communities of customers, partners and employees

● Gives you a variety of tools to reflect your goals and needs

● Work more effectively in your customized communities

● Ability to join, leave or mail a community

● Integration with other Lotus Connections services

● Easy link back from other Lotus Connections services to a Community through the Community Card

●

Communities

Community Page

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●

● Personalize the look and feel of your community, including theme templates

● Choose tools that are appropriate for your community's collaboration needs, all scoped to your community.

– One place to go to for access to: Activities, Blogs, Forum, Wikis, Files, Bookmarks and Feeds

Communities

Community Page Customization

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●

● Brand new redesign of the forum surfaces relevant statistics and popular discussions

● Easily receive notifications on a particular topic

● Ability to Pin this Topic so it will remain as a priority discussion topic

●

Communities

Discussion Forum

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●

● Integration with Communities and automatic access control

● Link back to Community with Community Card

● E-mail notifications and filtering

●

●

●

●

●

●

Activities

Activities

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● Home Page Updates●

● Updates tab provides the latest information for all the Lotus Connections features

●

● Filter news based on your network

●● Micro-blogging●● Discover tab allows you to see

what others are doing in your network

Home

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Home

Home Page Watchlist

● Updates sent directly to your Home page

●● Micro-blogging

● Watchlist tab provides updates on people and tags that you are following

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●

● Search across all the Lotus Connections services and

retrieve the results in one consolidated view

● Search results based on social data and relationships

● Filter advanced search based on features that interest you

●

●

●

Home

Search

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Profiles

My Profile

● Update your profile with your current personal status and notify your network

●● Easy access to Contact Information and About Me

●

●

● Post messages to people in your network

●● Find people by clicking on the cross-organization tag cloud

●● Tap into people's expertise without interrupting them

●● Report to chain

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Profiles

Profile Home Page

● Update your profile with your current personal status and notify your network

●

●

● Add comments to others status here or respond to comments

●● Access to Organizational tags for fast and easy ways to search profiles by using tags

●● Easily search for other people in

your organization

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●

● Formerly known as Dogear

● Store bookmarks in a central location

● Easily publish some or all your Bookmarks so that others

can see your collection of content

● Community bookmarks provide all members of the

Community access to recommended bookmarks

●

●

Bookmarks

Bookmarks

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●

● Easily rate blogs

● Enhance blogs with the file upload utility in order to add graphics, podcasts, or various other files.

● All members of a Community automatically have access to a Community blog

● Link back from the Community Blog to the Community with the Community Card

●

Blogs

Blogs

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●

● Delivering services and functions that you want while mobile

● Built-in to Lotus Connections server

● Mobile web client, designed for mobile browser

● iPhone and Nokia S60 device support

Mobile Support

Mobile

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Lotus Connections 2.5 ExtensionsLotus Connections 2.5 Extensions

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Extending Lotus Connections

PEOPLE PLACES CONTENTPEOPLE PLACES CONTENT

● Delivering the most complete set of social software services enabling rich integration with IBM products and other solutions

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Extending your Social Network with IBM productsIBM Lotus Notes

Activities sidebar Business Card

Bookmarks Search

IBM Lotus Sametime Post chat to an Activity

Post chat to Community Forum Business Card

IBM Lotus Quickr Add page to Activity

Publish to Quickr Community Wiki

IBM WebSphere Portal Portlet integration with

services into pages and sites Service Portlets

Communities Blogs BookmarksActivitiesProfilesHome page WikisFiles

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Extending your Social Network with other applications

Microsoft Office Upload Files to Activities

Search Profiles Add to your blog

Create Activity ToDos

Communities Blogs BookmarksActivitiesProfilesHome page WikisFiles

Microsoft Outlook Business Card

Search services

Microsoft SharePoint Business Card

Profiles Search Tag cloud web part

SuccessFactors Exchange Profile data

Business Card

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Solutions with Lotus Connections

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Infuse your Business with Social software

View comments & subscribe

Featured blogs

Add your feedback

Widgets make it easy to add social software capabilities into line-of-business solutions

Bring social software and Web 2.0 standards to bear on portal applications

Tight integration enables easy access to services

Business Value:Create vibrant communities of

employees and customers to create innovative products and a shared customer experience

Enable instant, in context access to knowledge and discover information in the context as they work

■ Business issues at Rheinmetall: Seamless collaboration in a distributed organization across

departments and subsidiaries Tackle dynamics and response times Flexible and process oriented

organization and team structure■ Experience

Rheinmetall used a collaboration solution since 2001, but it went out of maintenance

■ Intensive market evaluations in 2006 and 2008

■ Final decision for IBM‘s Collaboration Suite including Lotus Connections, Lotus Quickr and Lotus Sametime

■ All integrated into their SAP Portal

Expand your already existing site with Lotus Connections

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Vibrant, Interactive Communities Deliver Innovations■ Customer Service

Tap employee and customer experience to find innovative solutions to problems

EVERY successful company has expert customers willing to help others

■ Focus Group Communities Composed of key customers and product

development staff Deliver feedback on potential new products and

services Cheaper, faster and broader feedback

■ Grass Roots Communities Fill unmet customer needs Can be focused geographically, demographics,

etc

■ Business Value Lower customer support costs Drive product innovation Increase customer loyalty and site visits

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IBM and SuccessFactors Workforce Talent Management■ Populate profiles with education,

prior experience, previous employers from SuccessFactors

■ Expanded Profile Card visible from both applications

■ Access social data and tagging from within Success Factors

■ Business Value Apply the best skills and

experience to the tough projects

Social data helps managers make better career development and talent management decisions

Firms that focus on talent management generate more profit/employee *

IBM GBS and SuccessFactors solution

*Source: Mobilizing Minds Lowell L. L Bryan and Claudia L. I. Joyce

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Social Commerce

Integrating social data, like blogs, into the shopping experience

Shoppers want to hear from other shoppers – not you

Your customers can supply the best ideas about changes to your products

Business Value Improve the customer

relationships and increase e-commerce transaction rates

Mine innovative ideas from customers for new products

Blog entry Ratings

Blog entry Comments

WebSphere Commerce and Lotus Connections

Available today through IBM services

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Extending the Lotus Connections PlatformIBM Services Offerings

Download at: http://greenhouse.lotus.com/pluginsLearn to make your own at: http://www.ibm.com/developerworks/lotus/library/connections-gadgets/

Lotus Atlas Social Network visualizations

Adoption Metrics Reporting

Login withFacebook Connect

Google Gadgets

& many morecustom solutions

Partner Offerings

http://catalog.lotus.com& many more

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How Social Software from IBM Meets Today's Business Imperatives

I NEED TO WORK SMARTER

Easily locate the existing expertise in your organization

Leverage enterprise assets and unlock content from email inboxes

Best practices can be shared using Activities templates or Quickr Places

SMART WORK

I NEED MORE INSIGHT

Team and personal places deliver information that is reliable, secure, and in context

Discover trends and research via Bookmarks

Blogs provides subject matter experts and teams a way to share industry insight

AGILITY

I NEED AN ADVANTAGE

Access the power of the right information from the right people, from applications you use everyday

Speed time to market by applying the best resource and execution via Activities

Adapt rapidly to new situations while meeting requirements for content and business controlsINNOVATION

Lotus Connections Roadmap

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Today (4Q 2009) 2010 2011 & beyond

Lotus Connections Roadmap

• Lotus Connections 2.51. Enhanced customer communities to

elevate relationships and revenue

2. New files and wiki services to encourage collaboration

3. Additional mobile access to empower customer-facing employees

4. Social profiles to promote adoption and discussion

• Lotus Connections “Next”1 Recommendations to build broad,

powerful, professional networks

2 Compliance and auditing to deliver value of social software to regulated industries

3 Deeper integration with Lotus Quickr teamplaces to improve productivity

4 Expand LotusLive Connections and IBM Cloud offerings to increase deployment options

• Lotus Connections “Next +”1. Photo and video sharing to support

consumer generated content and increase B2C site visits

2. Easy moderation of user generated content to provide safe customer communities

3. Community health metrics to drive results and lower costs

4. Automated reputation verification to build trust for external networks

5. Develop security model to bridge with 3rd party social network tools

6. Administration and deployment improvements to lower TCO

Product futures are directional in nature and does not imply any product plan commitment on the part of IBM. Plans are subject to change at any time without notice.

1 Email Digest

Additional Platforms, Connectors, and Plugins / Extensions

Lotus Connections 2.5

Lotus Connections

“Next +”

Lotus Connections

“Next”

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Summary ● A flatter, smarter and smaller world creates new challenges

– A need to work smarter

– A need for more insight

– A need for advantage–

● IBM is one of the leaders in Social Software for business and delivers capability today to help meet those challenges

●

● New innovations will extend IBM's leadership– More dynamic profiles allow employees to work smart and faster

– New Wiki and file sharing add powerful collaboration capabilities

– Richer, interactive communities to drive innovation from customers

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Latest product info, research, podcasts, and morehttp:/www.ibm.com/lotus/connections

Developer Workshttp://www.ibm.com/developerworks/lotus/products/connections/

Product documentationhttp://www.ibm.com/developerworks/lotus/documentation/connections/

Synch.rono.us blog – keep up to date on Social Software activities @ IBM!http://synch.rono.us/

Lotus Greenhouse – experience the software ‘live’https://greenhouse.lotus.com/home/login.jsp

Learn more about how Lotus Connections can work for You…

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Thank you!!

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