lotusphere 2011: id702 smartphones at ibm

© 2011 IBM Corporation

ID702 Smartphones at IBMChris PepinIBM Mobile Technology Evangelist

© 2011 IBM Corporation 2

IBM at a glance● World’s largest information technology

company ─ $99.9B revenue; $14.8B income

● ~400,000 full time regular employees; ~100,000 contractors

─ 5,970+ executives ─ 39,700+ managers

● Operations in 170 countries, divided into 5 operating teams and/or markets

─ North America, North East Europe, South West Europe, Asia Pacific, Growth Markets

● Key business segments─ Global Technology Services ─ Global Business Services─ Systems and Technology Group─ Software Group

A highly diverse workforce:

●50% workforce has less than 5 years of service

●62% workforce is in our services business

●50% of employees work remotely – not from a traditional IBM office

●71% of our employee population is outside USA

●15% of population comes from acquisitions & outsourcing deals


Information Technology @ IBM● 500,000 primary workstations, Lenovo laptops (95%) and desktops (5%)● IBM created and managed operating system image. 97% of primary

workstations are Microsoft Windows. 3% Linux and Apple Macintosh. Users have administrator rights to add software

● Lotus Notes, Lotus Sametime and Lotus Symphony rich client applications. AT&T Network Client VPN. On Demand Workplace corporate web portal. Lotus Connections, LotusLive. Access to Facebook, Twitter, LinkedIn etc.

● 100,000 corporate liable cell phones, data cards and BlackBerry. Another 50,000 employees are reimbursed for wireless expenses. 30,000 BlackBerry smartphones; 12,000 Apple iOS, Google Android, Symbian, Windows Mobile smartphones and tablets

● Employee-focused help has evolved from manual, labor-based services to automated, online services


Workplace of the Future

Strategic initiative to understand what tools, technology, policies, guidelines and support our workforce will need in the future

● Information Technology● Human Resources● Legal● Security● Learning● Communications● Governance


What is mobility in the workplace?

The ability to work securely, anywhere, anytime from any device


Bring your own device● Employees have the option of using a personally owned laptop, smartphone or

tablet for business purposes subject to security requirements● Mobile devices of greatest interest include Apple iOS, Google Android,

BlackBerry, Symbian and Windows Mobile● Information Technology (IT) provides services and support to access corporate

systems


Mobility trends and predictions● Citibank: smartphone sales grew

53% in 2010 — though growth is expected to slow in 2011 to 29%

● Google: 300K Android phones are activated each day

● IDC: Led by iPad, 17 million tablets shipped in 2010

● Forrester Research: Over 82 million tablet users in the U.S. By 2015

● Gartner: By 2014, 90 percent of organizations will support corporate applications on personal devices


Mobile technologies● Hardware

─ More powerful, dual-core processors─ Front and rear facing cameras─ Higher resolution multi-touch screens

● 4G, LTE, WiMAX, HSPA+─ High-speed mobile Internet access ─ Provides a wireless alternative to cable and DSL for "last mile" broadband access

● Femtocell and microcell─ Small cellular base station that connects to the carrier via broadband─ Useful for improving coverage in low signal areas

● Mobile wi-fi hotspots─ A compact wireless router creates a local area of shared high-speed Internet

connectivity─ Available as a stand alone device as well as integrated in many smartphones─ Increases flexibility for employees and offers an opportunity to consolidate data

plans and reduce cost


Mobile services● Voice● Internet● Rich media● Virtual Private Network (VPN)● Wi-fi● Mail, calendar and contacts● Collaboration● Social media● Document viewing, editing, sharing● Business applications● Global Positioning System (GPS)● Security


Security● Eight character alphanumeric

password─ Expiration every 90 days─ Device lock after 30 minutes

● Device wipe─ Remote─ After 10 invalid password attempts

● On device data encryption for Sensitive Personal Information (SPI) or high-value data

─ RIM BlackBerry─ Apple iOS─ Lotus Traveler for Android─ Third party solutions

● Security suite


BlackBerry● Automatic, two-way, over the air synchronization of Notes email, calendar

contacts, memo and to-do● Enterprise security and Mobile Device Management (MDM) capabilities● Rich set of collaboration applications including Enterprise Messenger

(Sametime), Lotus Connections and Lotus Quickr● Inside IBM, we've developed both web-based and native applications


Lotus Traveler● Automatic, two-way, over the air synchronization of Notes email, calendar and

contacts● Included with Lotus Domino server● Support for Apple iOS, Google Android, Nokia Symbian and Windows Mobile● Mobile Device Management (MDM) capabilities


Lotus iNotes● Web-based e-mail, contacts and calendar● Included with Lotus Domino server● Three flavors: full, lite and ultra-light● Smartphone and tablet support for Apple iOS and Google Android


Lotus Mobile Connect● Virtual Private Network (VPN)

security software for wireless and wired network connections

● Helps protect transmission of sensitive information with data encryption

● Client-less access Access HTTP- or HTTPS-based applications (for example, IBM Lotus iNotes) via browser-based login and authentication

● Supports a full range of smartphones, tablets as well as PCs and Apple Macintosh


Mobile applications● Web applications● Native applications● Hybrid applications● Virtual applications● “Off the shelf” applications● Custom applications● WhirlWind application store● Mobile Device Management (MDM)

“Moving beyond e-mail”


Chronology● 2004-2007: BlackBerry is the sole smartphone option with limited employee

access● 2008: Limited proof of concept for Windows Mobile● 2009: Launch pilot and expand to include Nokia and Apple iOS and embrace

employee owned-model with expanded access● 2010: Complete pilot and begin production deployment. Expand platform

support to include Apple iPad and Google Android● 2011: Wide-scale production deployments. Mobility as a core infrastructure

service as opposed to an add-on


IBM Technology Adoption Program● Internal program to leverage

emerging technology and accelerate internal transformation

● Brings together the collaboration community, iterative development and emerging technologies

● Technology is tested under real-world conditions in a global enterprise

● Mobility, including smartphones and tablets are a major focus


Key learnings● Employees want a single device for business and personal use and are

supportive of personally owned devices● Separation of personal and corporate data remains a challenge. Wiping an

entire device is unpopular with users● Device passcode locks are a major employee dissatisfier but are necessary for

security until more options are available (e.g. biometrics)● There is a business need to provide robust mobile services to reduce unsafe

computing practices. Users will take the path of least resistance● Browser-based “cloud” solutions (e.g. iNotes Ultra-light) provide flexibility,

reduce device dependancy and can help address security concerns● With choices, come questions (e.g. what's the best device for me?). Provide

the right information to employees so they can make informed decisions● Enterprise capabilities continue to lag in a consumer-driven market● Leverage SSL VPN for e-mail and a separate VPN for general access● Actions by the carriers in countries impact enterprise deployments

© 2011 IBM Corporation

Links● IBM Social Computing Guidelines

─ http://www.ibm.com/blogs/zz/en/guidelines.html

● IBM Technology Adoption Program Redpaper─ http://www.redbooks.ibm.com/abstracts/redp4374.html

● IBM Mobile Enterprise Services─ http://www-935.ibm.com/services/us/index.wss/offerfamily/eus/a1031675


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