to

Quality

NOVEMBER 6, 2017, ST LOUIS

ASQ The Global Voice of Quality

LOUCON 2017 ST. LOUIS SECTION 1304

Gateway

WELCOME! By Vicki Mercer (Conference Committee Co-Chair)

Welcome to LOUCON 2017!

Our theme this year is Gateway to Quality. It’s no secret that St. Louis

is known as the Gateway to the West, but that’s not the only reason for

our theme. The ASQ – St. Louis Section 1304 Fall Conference also

strives to provide education and resources on quality concepts and

principles that will empower you to achieve your goals from compliance

to continuous improvement: The Gateway to Quality.

This year, we are offering three program tracks that are essential to

quality: Lean/Six Sigma, Risk Management, and Quality Basics. I’m

especially excited that today’s speakers represent a very diverse set of industries and

disciplines: Food/beverage, Financial, Healthcare, Pharmaceutical, Medical Device,

Automotive, and Technology, to name a few.

Today’s keynote speakers are each leaders in their respective disciplines. Our morning keynote

speaker, Diane Brockmeier, CEO and President of Mid-America Transplant, will discuss the

commitment to excellence involved in becoming a Malcolm Baldrige National Quality Award

recipient. The mid-day keynote speaker, Jane Killebrew, VP of Brewing and Quality for North

America at Anheuser-Busch In-Bev will share insights into the Quality Systems in place at the

beverage giant. Our closing keynote speaker, Bill Troy, CEO of the American Society for Quality,

will discuss the rising economic power of Quality.

In addition to an impressive program, ample time has been scheduled to enable you to connect

with other conference attendees. Breakfast, lunch, breaks between sessions, and our post-

conference networking event provide opportunities to collaborate with existing colleagues as

well as build new relationships. I’d like to challenge you to step out of your comfort zone and

introduce yourself to someone new, approach a potential mentor or mentee, explore a

different discipline or industry, or inquire about local ASQ volunteer and leadership openings.

On behalf of the St. Louis ASQ Section and the 2017 Fall Conference Committee, thank you for

joining us. Enjoy the conference!

Vicki Mercer

Conference Planning Committee

Vicki Mercer and Mark Lynch (Conference Committee Co-Chairs), Chuck Beargie, Katie Castree,

Jim Ebone, Ellen Gragg, Kyle Jeffers, Sandi Mohr, John O’Reilly, Teena Rhodes, Ed Vallorani

Booklet printed by Minuteman Press, Kirkwood, MO

Opening Keynote Speaker

Diane Brockmeier, CEO and President, Mid-America Transplant

Commitment to Excellence: Leading a Journey to Save More Lives

Ms. Brockmeier will share how utilizing the Baldrige business model has helped Mid-America

Transplant leverage their core competencies to improve, and will cover key leadership lessons

learned along the Baldrige journey.

Diane Brockmeier is nationally recognized for implementing

several innovative best practices within the field of organ and

tissue donation. Among her key accomplishments is the design and

construction of a first-in-the-nation, on-site surgical suite for organ

recovery. She also championed the establishment of OPO-operated

driver’s license bureaus, leading to an increase in state donor

registry enrollments. In 2016, Diane was named a recipient of the

Most Influential Business Women Award from the St. Louis

Business Journal and an inaugural recipient of the Healthcare

Accomplishment Recognition Award presented by the St. Louis

chapter of the Healthcare Businesswomen’s Association. Diane has

been with Mid-America Transplant for 30 years, first as a nurse and

then rising through the ranks to oversee all clinical services before becoming President and CEO

in 2016. Her passion for donation, combined with her collaborative leadership style, builds

consensus and fosters organizational growth and sustainability.

The Malcolm Baldrige National Quality Award (MBNQA) is presented annually by the President of the United States to organizations that demonstrate quality and performance excellence. Three awards may be given annually in each of six categories:

Manufacturing, Service Company, Small business, Education, Healthcare, Nonprofit

Established by Congress in 1987 for manufacturers, service businesses and small businesses, the Baldrige Award was designed to raise awareness of quality management and recognize U.S. companies that have implemented successful quality-management systems.

The education and healthcare categories were added in 1999. A government and nonprofit category was added in 2007.

The Baldrige Award is named after the late Secretary of Commerce Malcolm Baldrige, a proponent of quality management. The U.S. Commerce Department's National Institute of Standards and Technology manages the award and ASQ administers it. From ASQ website.

Repast Keynote Speaker

Quality at Anheuser-Busch

The spirit of innovation and a commitment to quality are at the heart of Anheuser-Busch’s

history. They continue to be the defining characteristics of our company and people. What was

once a local St. Louis brewery is now a global icon of excellence, and while the size of our

fermentation tanks has grown over the years, we still honor the age-old tradition of brewing

our beer one batch at a time. Come hear us discuss our quality processes and how we can

brew excellent tasting beer in all our breweries throughout the world.

Jane Killebrew, VP of Quality, Anheuser-Busch

Jane Killebrew has worked in a variety of positions in brewing and

product development in the North American Zone of AB InBev.

She’s worked extensively in the innovation area, where she’s

helped develop and launch new brands, including the Shock Top

family, Bud Light Lime, Goose Island Seasonals and the Bud Light

Lime-a Rita family.

Today, as the Global VP of Brewing and Quality, Jane directs

technical support and quality standards of the company’s nine

zones around the world. This covers over 300 facilities producing

beer, soft drinks, and raw materials. This includes 220 global breweries which produce over 400

brands of beer. She leads the global taste panel of ABI which monitors the quality and taste of

our beers. She has been with AB InBev since: 1985 (31 years)

John-Michael Holas, Global Director – Brewing and Quality

John-Michael Holas has worked in a variety of positions in brewing,

maintenance and quality in ABI’s North American breweries, Zone

Team, and the Global Team. He led the global microbiological

hygiene program. He developed and led ABI’s Food Safety Program

to achieve a GFSI certification readiness in all facilities.

Today, as the Global Director of Brewing and Quality, John-Michael

oversees brewing and quality in three of the nine global zones:

Europe, Middle America, and Africa. He is the owner of ABI’s

Quality Pillar, and is responsible for defining and assessing the

quality standards of the company’s nine zones around the world. He is a CQE, CSSGB, and

CMQ/OE with ASQ. John-Michael has been with AB InBev Since: 2001 (16 years).

Closing Keynote Speaker

Bill Troy, CEO American Society for Quality

Rising Economic Power of Quality

For today’s organizations, these are challenging times. Entire industries are being disrupted by

startups or innovators with new business models and technologies. A difficult global economy

creates uncertainty. Today’s customers have a multitude of information at their fingertips and

want greater choice and responsiveness. Rapid time to market is critical to competitiveness,

and there is enormous pressure to design, build and ship products at blazing speeds. Successful

organizations have learned to deliver world-class quality through products, processes and

people — no matter how unforgiving the business environment. They harness the enormous

economic potential of quality management to attain leadership of their respective markets.

ASQ, in association with Forbes Insights — the research arm of Forbes Media — has explored

the “Rising Economic Power of Quality” to identify organizations that have attained leadership

through quality management, and examine the overall impact of quality on driving

competitiveness in the 21st century. The research, based on the observations of executives and

quality professionals from across the globe, identifies the links between quality efforts and

corporate performance. This includes looking at the evolving business value of quality, and the

tools and platforms making a difference, as well as plans to move forward with quality efforts.

The actionable research provides companies with a roadmap toward better connecting quality

efforts and corporate performance no matter where they are in their state of quality maturity

William J. Troy joined ASQ in 2014 following a 38 year U.S. Army

career, from which he retired as Lieutenant General (three stars).

His most recent position was director of U.S. Army Staff at the

Pentagon. Troy served in Europe, the United States, Asia, and the

Middle East.

At ASQ, Troy directs the organization’s mission to advance quality

and quality tools worldwide. His duties include ensuring the

alignment of the strategies and goals established by ASQ’s board

of directors. He also works with ASQ’s volunteer member leaders

and represents ASQ as a board member of the ANSI ASQ National

Accreditation Board, Exemplar Global, and the Baldrige

Foundation

Troy is the recipient of numerous awards, including the Bronze Star, the Combat Infantryman

Badge, the Ranger Tab, Master Parachute Wings, the Distinguished Service Medal, and

Commander in the French National Order of Merit

LEAN SIX SIGMA

A-1 Rod Toro How to Transfer Your Skills from Manufacturing to Service

This presentation will highlight 10 key principles that a quality, lean or six sigma practitioner can

use to ensure their ability to make a meaningful impact for any service company. The

problems of seeing a product versus understanding the output and how to rely on tools and

techniques in a different way will be presented. Each attendee will be shown ten strong

principles to overcome these and many other misconceptions.

Rod Toro, with Edward Jones, is a Deployment Leader for Strategic Initiatives

in the Firm's Operational Excellence. He has previously worked in a wide

variety of industries from manufacturing, pharmaceuticals, automotive,

aerospace, electronics, medical devices, distribution, consulting etc. Rod

owned his own consulting business for 7 years that helped hundreds of

companies in a wide variety of industries install an effective quality

management system meeting ISO 9001 and TS 16949 requirements. He has presented in local,

regional, national and global conferences. He has also helped companies become certified to

the new ISO 9001:2015 standard. In all these endeavors, 100% of the companies have been

certified on their first attempt with no major noncompliances and averaging 3 minor ones per

company.

A-2 Jared Evans MasterControl, Inc.

Creating a Lean Culture of Continuous Improvement and Engagement

Clarence Francis once stated that enthusiasm, initiative, loyalty, and devotion can’t be bought

but they can be earned. During this session, attendees will be treated to an introduction of the

Lean concepts of waste reduction through value stream thinking and the 6S standardization and

organization system. In addition, a method for implementing Lean culture will also be shared.

This method will help attendees learn how to earn the engagement of their team and avoid

becoming a ‘flavor of the month’ corporate initiative.

Jared Evans has more than two decades of experience with quality

engineering, training and internal auditing in retail sales and management

and the high-volume semiconductor manufacturing industry. He has run

thousands of training sessions and more than 550 internal audits, many

involved ISO 14000 and ISO 9001. Throughout his career, Evans has

successfully facilitated innovation and change in technology-intensive

environments using quality management, lean manufacturing and project management

principles. Evans holds an associate degree in information systems and a bachelor’s degree in

technology management. He is a member of ASQ, the Society of Manufacturing Engineers, the

Institute of Industrial and System Engineers, and the Association for Talent Development.

A-3 Fabrice Bouchereau Process Zen Consulting

Kaizen Kanban

Kaizen Kanban can be used to describe both the visual facilitation approach to lead flow kaizens

and the communication boards that prioritizes projects for entire value streams based on

complexity and return on investment.

“Kaizen” is commonly used to describe team supported events to quickly break apart and

rebuild a process to function better.

"Kanban" originates from the Japanese word for signboard or Billboard. They are traditionally

implemented to signal to workers what to build next, or what parts to retrieve.

The Kaizen Kanban communication and prioritization boards are visible to all levels of

employees within the organization. They compile project linked to key business objectives and

prioritized based on complexity and return on investment. This tells improvement teams which

projects are next in line for implementation.

This presentation will introduce techniques to combine various toolboxes and leverage the

experience of participants to identify improvement opportunities for entire value streams and

compile project Kanban linked to key business objectives and prioritized based on complexity

and return on investment.

Fabrice Bouchereau, PE, PMP, SSBB, is a licensed Industrial & Systems Engineer,

facilitator and trainer. He has over 18 years of experience changing company

culture and leading improvement projects in a broad range of industries

including healthcare, medical devices, pharmaceuticals, textiles, transportation,

oil & gas and energy. Fabrice is an award winning author and accomplished

speaker. Fluent in English, French, and Spanish, he has delivered training in the US, Caribbean,

Mexico and Latin America. He founded Houston-based ProcessZen Consulting and his mission is

to help organizations leverage quality and lean tools to achieve continuous improvement and

the mindset to meet today’s innovation, quality and project management challenges.

Lean Six Sigma is a synergized managerial concept of Lean and Six Sigma. Lean traditionally

focuses on the elimination of the eight kinds of wastes/muda classified as defects, over-

production, waiting, non-utilized talent, transportation, inventory, motion and extra-processing.

Six Sigma seeks to improve the quality of process outputs by identifying and removing the causes

of defects (errors) and minimizing variability in (manufacturing and business) processes.

Synergistically, Lean aims to achieve continuous flow by tightening the linkages between process

steps while Six Sigma focuses on reducing process variation (in all its forms) for the process steps

thereby enabling a tightening of those linkages. In short, Lean exposes sources of process variation

and Six Sigma aims to reduce that variation enabling a virtuous cycle of iterative improvements

towards the goal of continuous flow. From Wikipedia, the free encyclopedia

RISK MANAGEMENT

B-1 Greg Smith St. Louis Regional Chamber

Risk Management in the Supply Chain

Supply Chain Risk Management (SCRM) is an important part of Managing your Suppliers. SCRM

is developing and implementing strategies to document, analyze, measure, and plan to handle

your risks. Greg will talk about how he dealt with Supply Chain Risk as a long-time Purchasing

Executive at a major manufacturer of metals and small caliber ammunition. In his experience

the supply chain needs to be more like supply bungies. Come listen to his real-world

experience in dealing with supplier chain risks in one of the most fascinating industries out

there.

Greg Smith joined the St. Louis Regional Chamber in November 2016 as the

Director of the Logistics. He is an UMSL Graduate and has an MBA from St.

Louis University. He has spent over 30 years in Supply Chain Management at

four large Corporations in the St. Louis Area. As a long time Director of

Purchasing, Greg routinely assessed risk in his employers supply chain and

developed strategies to mitigate the risks to the greatest extent possible.

B-2 Ronald Jackups, MD, Ph.D. Wash University Medical School

Clinical decision support in laboratory and transfusion medicine

Clinical decision support (CDS) is the use of information and communication technologies to

improve clinical decision making and patient care. While CDS has been widely implemented in

many aspects of clinical workflows, such as medication ordering and diagnostic prediction, its

use in laboratory test utilization and transfusion decision making has only begun to be fully

realized. In this session, we will discuss examples of CDS tools currently used by laboratory and

transfusion services for different aspects of patient care, including ordering and physician

feedback, with a focus on what succeeds, what fails, and why.

Ronald Jackups Jr. MD, PhD is an Assistant Professor of Pathology &

Immunology and Pediatrics at the Washington University School of Medicine in

St. Louis. He is also the Associate Chief Medical Information Officer for

Laboratories at BJC Healthcare. Dr. Jackups completed his residency in Clinical

Pathology and Transfusion Medicine at Washington University. He earned his

MD and a PhD in Bioinformatics from the University of Illinois at Chicago. His

research interests include clinical decision support and education in laboratory

and transfusion medicine.

B-3 Roger Crist MoxTek, Inc

Addressing ISO9001:2015 Risk Management Requirements

with Quality Management Software

The ISO 9001:2015 standard has 12 specific requirements for performing risk assessment. This

session will review how a local company has applied risk-based thinking in a variety of ways to

address the risk management requirements, including use of a software-based risk tool.

Takeaway Skills and Concepts: 1) Review ISO 9001:2015 risk management requirements 2)

Learn valuable risk management tips from the real-world experiences of Moxtek, Inc. from

Orem, Utah.

Roger Crist, CQE, CQA, CMQ/OE, CSSBB, and CBA – Director of Quality,

Moxtek, Inc.; and Strategic Partner, MasterControl Inc.

Roger Crist has over 25 years of experience as a quality professional covering

aerospace, automotive, and FDA-regulated industries. His positions have

included working as a quality engineer, quality manager, and quality

consultant as well as an assistant professor in the manufacturing program at

Weber State University and an ISO 9001 lead auditor for an accredited registrar. Roger is a

self-proclaimed “quality nerd” and is currently serving as the Placement and Publicity Chair in

his local ASQ section in Salt Lake City.

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BACK TO BASICS

C-1 Dr. Elizabeth A. Cudney and Tejaswi Materla, Ph.D. candidate

Missouri S&T

Improving Patient Satisfaction Using the Kano Model

The healthcare sector in the United States is constantly challenged with the growing cost and

quality issues that arise due to the difficulties in the identification of complex patient needs.

Healthcare providers are focusing on understanding patients’ needs that greatly impact their

satisfaction by implementing quality methodologies and tools to manage rising healthcare costs

and enhance healthcare service quality as well as patient safety. This session will present the

application of the Kano model to identify a diverse range of patient needs and convey its

potential usefulness in the continuous improvement of the healthcare sector.

Elizabeth Cudney, Ph.D. is an Associate Professor in the Engineering

Management and Systems Engineering Department at Missouri University

of Science and Technology. She received her B.S. in Industrial Engineering

from North Carolina State University, Master of Engineering in Mechanical

Engineering and Master of Business Administration from the University of

Hartford, and her doctorate in Engineering Management from the

University of Missouri – Rolla. In 2017, Dr. Cudney received the 2017 Yoshio Kondo Academic

Research Prize from the International Academy for Quality for sustained performance in

exceptional published works. In 2014, Dr. Cudney was elected as an ASEM Fellow. In 2013, Dr.

Cudney was elected as an ASQ Fellow. In 2010, Dr. Cudney was inducted into the International

Academy for Quality. She has published six books and over 65 journal papers. She holds eight

ASQ certifications including CQE, CMQ/OE, and CSSBB.

Tejaswi Materla is a Ph.D. candidate in the Department of Engineering

Management and Systems Engineering at Missouri University of Science and

Technology. She received her B.E. in Electrical and Electronics Engineering from

Osmania University, M.S. in Engineering Management and Graduate Certificate in

Lean Six Sigma from Missouri University of Science and Technology. Before

receiving her Master’s degree, she worked as a software engineer in power and

software sectors of India. She is an ASEM Certified Associate Engineering Manager and the 2016

recipient of the Herbert McMahon Education Grant by American Society for Quality (ASQ) St.

Louis Section 1304. She is a student member of the ASQ, IISE, and ASEM.

C-2 Bill Hathaway MoreSteam Quality Tools Workshop

Back in the 1950s, Edward Deming emphasized basic tools for quality improvement. Inspired

by Deming’s lectures in Japan, Kaoru Ishikawa is attributed with further defining Deming’s basic

tools into seven specific tools: Cause and Effect Diagrams, Check Sheets, Control (Run) Charts,

Flow Charts, Histograms, Pareto Charts, Scatter Plots. Ishikawa believed that “As much as 95%

of quality related problems in the factory can be solved with seven fundamental quantitative

tools.”

But much has changed in the last 60 years. Has Ishikawa’s belief held true in modern

application? Are companies successfully using these seven tools to solve 95% of their

problems? Join Bill Hathaway for an overview of the original Seven Basic Tools of Quality and a

discussion regarding their practical application.

Prior to founding MoreSteam in 2000, Bill Hathaway spent 13 years in

manufacturing, quality and operations management. After 10 years at Ford

Motor Co., Bill held executive level operations positions with Raytheon

Amana Home Appliances and Mansfield Plumbing Products. Bill has

undergraduate and graduate degrees in finance and operations from the

University of Notre Dame and Northwestern University's Kellogg School of

Management. He continues to serve as MoreSteam's president and is a

frequent speaker on process improvement topics

C-3 Peg Drummond SuperTeams Team Building for Lean Six Sigma

Teams Gone Wild! Remember the last lousy meeting you had to sit thru? Starts late, off topic,

no agenda or focus, personalities take over, no actions or follow up, the voice in your head

yelling “HELP! Please get me out of here!” In this interactive session you will learn and practice

how to: Prepare yourself and your team for SUCCESS! Open each meeting and training with

energy, organization and laser focus. Ask strategic questions to increase your team’s

engagement and participation. Keep the team on track and moving forward. Manage

dysfunctional behavior respectfully.

Since 1994 Peg Drummond has lead hundreds and hundreds of meetings

from Process Redesign, Strategic Planning Sessions, and Business Plan

Rollouts with billions on the table.

Her real passion is inspiring leaders and transforming organizations by

changing what happens in meetings and on teams.

She joined the U.S. Air Force and was trained as a medic. Mentored by two

Viet Nam Veteran medics, she learned the meaning of teamwork, following a process, grace

under pressure, your team having your back and how that builds trust, the value of keeping

your sense of humor – even in the most challenging of times, and the power we each have to

facilitate kindness.

A real BIG thanks to our sponsors:

…making excellence a habit™ Reliable Excel 6σ Software

Interact with ASQ through your local St. Louis Section.

Take advantage of your ASQ membership for these

member benefits.

Join us at Section sponsored events to get these benefits.

Next Event: Monthly Meeting – December 5, 2016

Follow us online and register for upcoming events

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Networking With fellow Quality

Professionals Earn RUs

To maintain

certifications

Knowledge Learn new techniques

you can use at work Leadership

Opportunities

Monthly

Meetings

½-Day

Seminars Conferences

UMSL - North Campus

Millennium Student Center

Directions:

I-70 to Florissant Rd exit,

University Blvd south to

2nd entrance Grobman Dr.

to parking lot E on right.

Parking is free for attendees!

Go to Red brick building

3rd Floor Conference Center (at top of escalator)

Millennium

Student

Center

I-70

Florissant

Road Exit

Parking Lot E

University Blvd

Grobman Dr.

Escalator

SGA Chamber

Century Room

A B C Room 315

Restrooms

Rotunda

M

W

Registration Table

315 316

Room

316

WiFi available!

See posted signs for

login and password

___________

7:00 - 8:00

8:00 - 8:15

8:15 - 9:15

9:15 - 9:30

Lean Six Sigma Risk Management Back to Basics

9:30 - 10:30

Session A-1

Rod Toro

Transferring skills from

manufacturing to service

Session B-1

Greg Smith

Risk Management in the

Supply Chain

Session C-1

Dr. Beth Cudney &

Tejaswi Materia

Improving Patient

Satisfaction Using Kano

Models

10:30 - 10:45

10:45 - 11:45

11:45 - 12:45

12:45 - 1:00

1:00 - 2:00

Session A-2

Jared Evans

Creating a Lean Culture of

Continuous Improvement

and Engagement

Session B-2

Ronald Jackups, MD

Clinical Decisions

In Medicine

Session C-2

Bill Hathaway

Quality Tools Workshop

2:00 - 2:15

2:15 - 3:15Session A-3

Fabrice Bouchereau

Kaizen Kanban

Session B-3

Roger Crist

Addressing ISO9001:2015

Risk Management Reqm'ts

with Quality Mngt. Software

Session C-3

Peg Drummond

Team Building for

Lean Six Sigma

3:15 - 3:30

3:30 - 4:30

4:30 - 5:00

LOUCON 2017: Gateway to Quality

ASQ-STL NOV 06, 2017 FALL CONFERENCE

UMSL - North Campus, Millennium Student Center

REGISTRATION & BREAKFAST

Diane Brockmeier (CEO and President, Mid-America Transplant)

Commitment to Excellence: Leading a Journey to Save More Lives

CONFERENCE OPENING

MORNING BREAK with SNACK

BREAK

POST CONFERENCE NETWORKING

BREAK

Jane Killebrew (VP of Quality) or John-Michael Holas (Global Director)

Quality at Anheuser-Busch

BREAK

LUNCH

AFTERNOON BREAK with SNACK

Bill Troy (CEO American Society for Quality)

Rising Economic Power of Quality

WiFi available! See posted signs for login and password