Louise Hughes Flat 8, 7 Dufours Place, London, W1F 7SJ Louisehughes83@hotmail.co.uk 07568365350 DOB 28.04.83 Experience| Hari’s Hair Dressers 233 Kings Road. 26-10-15 – 19-08-16 Welcoming clients to the salon, Answering phones, emails and online app requests, taking payments and cashing up, Product Knowledge, hitting targets,LA Fitness Piccadilly 4-12 Rex House. 15-6-15 – 24.10.15Reception Manager/DCM.Same as below.LA Fitness ST Pauls, 20 Little Britain, EC1A 7DH 02.02.15 – 15-6-15. Reception Manager/DCM Same as below, now also, managing a team of 4, doing daily pool tests, First Aid, ER and pool operations trained, being the Duty Club Manager, dealing with member issues and complaints, daily cash up, stock takes, products .Involved in sales, touring potential members, signing them up and outreach. All daily checklists, opening and closing the gym, objection handling and keeping up standards. LA Fitness Piccadilly| 4-12 Rex House, Lower Regent Street SW1 4PE, 14-05-14 – 02.02.15 Front of house , Employed as first point of contact for all members and guests, booking classes, answering the phone, making sure the changing rooms are clean and tidy, doing club audits, tidying the gym floor, interacting with members, bringing a lively and fun atmosphere to the reception, hitting my Add Spend targets every month by giving help and advice on all the products we stock, making sure all legal documents were completed, checking health and safety was always followed correctly. Rush Hair and Beauty| 25 Strutton Ground, Victoria SW1P 2HZ, 30.05.12 – 24.03.14 Front of house/assistant manager Employed as first and last point of contact for all clients, managing bookings, confirming and rearranging appointments, answering all calls and emails, dealing with outside companies, (pest control, IT consultants, fire marshals, health and safety), making refreshments and snacks, cleaning, stock-ordering, providing retail advice and making sales, preparing timesheets and rotas: generally making sure everyone is happy and the salon is run smoothly, gaining an understanding of the company and all services provided, thereby able to recommend service and products to all current and future clients, Also helped out in washing and rough-drying hair. Allied Healthcare| The Hop Exchange, London Bridge – 14-02-11- 23-04- Carer My role in this job required that as well as providing company for people who live alone, I was involved in their medication-management, personal care, first-aid, shopping, cleaning, and making sure service users were happy and comfortable. Tim Baxter| 39 Marcourt Road, Stokenchurch HP14 3QU 28.04.10 – 15.10.10 Personal Assistant This job provided work experience for 6 months as a P.A, and my tasks included script handling, arranging meetings and travel, booking flights, hotels and cars, taking notes for meetings and from emails, answering phones and emails, making drinks and snacks, running errands. The Bar| 13 Gerrard Street, London W1 22.10.06 – 11.09.09 Assistant Manager My role here was to keep the place running smoothly, making sure all the customers were happy whilst enjoying their time at the bar, to assist the manager with stock-takes

and ordering, rotas and time sheets. As well as arranging DJs, it was my job to get all the equipment checked and fixed if needed, along with management of the cloakroom, dealing with the council including health and safety issues and complaints, and general cooking and cleaning. Lee Staffords| Wardor Street, London, W1 09.05.04 – 17.09.06 Trainee Hairdresser As an assistant it was my job to clean the salon every morning, stock the kitchen, make drinks for clients, wash hair, run errands, train for one night of the week, mix colours, rough-dry, assist stylists. Hobbies I enjoy reading mystery, thriller and trashy novels. I love films and have an extensive DVD collection, and learning new subjects is a hobby of mine as I really enjoy and love getting stuck into a new bit of research. I try and paint on canvas although I am not very good but I do a lot of arts and crafts with my daughters. I like decorating my flat as I’m pretty good with practical matters such as DIY and decorating, I was a county swimmer and a member of a lifesaving swimming club, and I enjoy socializing with friends and hanging out with my two daughters. Photography is a hobby I have taken up recently and I really enjoy it. I train 3 times a week with a personal trainer. References Tim Baxter Carole Keegan Keith Roach 07747011573 07939387173 07876381789 First Aid and Emergency Responder trained dated march | Pool Operations Dated April 2015

About Me | Covering Letter I live in the central area of Soho and I am a hard worker with strong people skills due to my experience of providing personal care, support and delivery of customer satisfaction, which can be seen from my history of several customer-service focused jobs, I always give 5* Customer Service and enjoy being proactive and like being busy as work and always find something to do. I like interacting with all people, as everyone has an interesting story to tell, and as well as enjoying working with people I am able to work independently and can show initiative when the job requires it. I have clerical/administrative experience, and I can of course cook and clean and pretty much do anything else that comes with being a parent running their own home. I like structure at work and at home, am a very loyal and helpful employee and am always ready to lend a helping hand. I’m looking for a stable and reliable job I can really settle into and make my own. I am also good with computers and printers. I like to train 3-4 times a week and recently finished the Spartan Race and I am currently taking a fitness level 2/3 course

Thank you for taking the time to look over my CV. Louise Hughes