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Low-cost and Effective Collection Measures Jo Roberson, Orange County Kim Simpson, Durham County Lorie Domnas, Durham County Chris McLaughlin, SOG

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Page 1: Low-cost and Effective Collection Measuresnctca/sites/default/files/...Skip-Tracing Commonly used term in collections work Refers to the research necessary to locate taxpayers in order

Low-cost and Effective Collection Measures

Jo Roberson, Orange CountyKim Simpson, Durham CountyLorie Domnas, Durham CountyChris McLaughlin, SOG

Page 2: Low-cost and Effective Collection Measuresnctca/sites/default/files/...Skip-Tracing Commonly used term in collections work Refers to the research necessary to locate taxpayers in order

You have many options in your collection methods

Levy

Garnishment \

AttachmentS

Research

But before you determine which method to use, start with your research.

Page 3: Low-cost and Effective Collection Measuresnctca/sites/default/files/...Skip-Tracing Commonly used term in collections work Refers to the research necessary to locate taxpayers in order

Skip-Tracing

Commonly used term in collections work

Refers to the research necessary to locate taxpayers in order to initiate enforced collections.

With new internet resources we have a lot of tools at our fingertips to assist us.

This is not an all inclusive list but it does illustrate some common tools.

Research Research

Page 4: Low-cost and Effective Collection Measuresnctca/sites/default/files/...Skip-Tracing Commonly used term in collections work Refers to the research necessary to locate taxpayers in order

Skip-Tracing

ACCURINT

AA

Page 5: Low-cost and Effective Collection Measuresnctca/sites/default/files/...Skip-Tracing Commonly used term in collections work Refers to the research necessary to locate taxpayers in order

Accurint

Commonly used web-based application that has been very useful for tax professionals.

Basic searches are only $.35

Owned by the Lexis-Nexis company.

Has the ability to perform “batch”matches.

Page 6: Low-cost and Effective Collection Measuresnctca/sites/default/files/...Skip-Tracing Commonly used term in collections work Refers to the research necessary to locate taxpayers in order

Secured site that requires a sign on and password to access.

Someone in the office needs to have administrative privileges in order to manage users and passwords.

Management can generate reports to monitor usage and volume.

Accurint

Page 7: Low-cost and Effective Collection Measuresnctca/sites/default/files/...Skip-Tracing Commonly used term in collections work Refers to the research necessary to locate taxpayers in order

Using Accurint.com

Page 8: Low-cost and Effective Collection Measuresnctca/sites/default/files/...Skip-Tracing Commonly used term in collections work Refers to the research necessary to locate taxpayers in order

Sign In

Page 9: Low-cost and Effective Collection Measuresnctca/sites/default/files/...Skip-Tracing Commonly used term in collections work Refers to the research necessary to locate taxpayers in order

Main Screen

The Price is Right for the Person search – only $.35

Page 10: Low-cost and Effective Collection Measuresnctca/sites/default/files/...Skip-Tracing Commonly used term in collections work Refers to the research necessary to locate taxpayers in order

Permitted Uses

Page 11: Low-cost and Effective Collection Measuresnctca/sites/default/files/...Skip-Tracing Commonly used term in collections work Refers to the research necessary to locate taxpayers in order

Driver’s Privacy Protection Act Compliance

Page 12: Low-cost and Effective Collection Measuresnctca/sites/default/files/...Skip-Tracing Commonly used term in collections work Refers to the research necessary to locate taxpayers in order

Search Screen

If you know the person’s social security number, always search with that first. If not, enter as much information as you know to narrow your search.

Page 13: Low-cost and Effective Collection Measuresnctca/sites/default/files/...Skip-Tracing Commonly used term in collections work Refers to the research necessary to locate taxpayers in order

Search Screen

Page 14: Low-cost and Effective Collection Measuresnctca/sites/default/files/...Skip-Tracing Commonly used term in collections work Refers to the research necessary to locate taxpayers in order

Results Screen

If you need to research the address further, you can click on the social security number which will give you all associated addresses with your taxpayer. You will be charged an additional .35 as this is considered another search. An additional search under Lorie’s name produces 41 records. This can be exported to excel if needed by clicking the link above.

Page 15: Low-cost and Effective Collection Measuresnctca/sites/default/files/...Skip-Tracing Commonly used term in collections work Refers to the research necessary to locate taxpayers in order

Searches

AA

FREE

Page 16: Low-cost and Effective Collection Measuresnctca/sites/default/files/...Skip-Tracing Commonly used term in collections work Refers to the research necessary to locate taxpayers in order

Free SearchesPhone number searches

www.anywho.com

www.whitepages.com

www.phonenumber.com

The link to most of the major mortgage lenders and their contact information:http://www.foreclosuresmass.com/about/lenders.html

Page 17: Low-cost and Effective Collection Measuresnctca/sites/default/files/...Skip-Tracing Commonly used term in collections work Refers to the research necessary to locate taxpayers in order

Free Searcheshttp://www.zabasearch.com/

www.peoplefinders.com

www.lycos.com

www.spokeo.com

www.facebook.com

www.myspace.com

www.google.com

Page 18: Low-cost and Effective Collection Measuresnctca/sites/default/files/...Skip-Tracing Commonly used term in collections work Refers to the research necessary to locate taxpayers in order

Secretary of State’s Website

• Useful resource for corporate records of corporations registered to do business in North Carolina.

• Can determine mailing addresses or contact info for officers in the company.

FREE

Page 19: Low-cost and Effective Collection Measuresnctca/sites/default/files/...Skip-Tracing Commonly used term in collections work Refers to the research necessary to locate taxpayers in order

Secretary of State’s Website

Page 20: Low-cost and Effective Collection Measuresnctca/sites/default/files/...Skip-Tracing Commonly used term in collections work Refers to the research necessary to locate taxpayers in order

Secretary of State’s Website

Page 21: Low-cost and Effective Collection Measuresnctca/sites/default/files/...Skip-Tracing Commonly used term in collections work Refers to the research necessary to locate taxpayers in order

Secretary of State’s Website

Page 22: Low-cost and Effective Collection Measuresnctca/sites/default/files/...Skip-Tracing Commonly used term in collections work Refers to the research necessary to locate taxpayers in order

Secretary of State’s Website

You can click to view document filings. Many times you can find a phone number this way.

Page 23: Low-cost and Effective Collection Measuresnctca/sites/default/files/...Skip-Tracing Commonly used term in collections work Refers to the research necessary to locate taxpayers in order

Secretary of State’s Website

i.e. Phone number listed on an Annual Report

Page 24: Low-cost and Effective Collection Measuresnctca/sites/default/files/...Skip-Tracing Commonly used term in collections work Refers to the research necessary to locate taxpayers in order

Employment Security Commission

Signup for service through the state.

You must have the taxpayer’s SSN.

You can obtain income/salary information and determine where to serve your garnishment.

Information is updated quarterly.

Page 25: Low-cost and Effective Collection Measuresnctca/sites/default/files/...Skip-Tracing Commonly used term in collections work Refers to the research necessary to locate taxpayers in order

ESC Sign-on Screen

Page 26: Low-cost and Effective Collection Measuresnctca/sites/default/files/...Skip-Tracing Commonly used term in collections work Refers to the research necessary to locate taxpayers in order

Opening Menu

Page 27: Low-cost and Effective Collection Measuresnctca/sites/default/files/...Skip-Tracing Commonly used term in collections work Refers to the research necessary to locate taxpayers in order

Select B for UI Benefit System

Page 28: Low-cost and Effective Collection Measuresnctca/sites/default/files/...Skip-Tracing Commonly used term in collections work Refers to the research necessary to locate taxpayers in order

W6 is the command to get to the wages screen.

Page 29: Low-cost and Effective Collection Measuresnctca/sites/default/files/...Skip-Tracing Commonly used term in collections work Refers to the research necessary to locate taxpayers in order

Enter the SSN

Page 30: Low-cost and Effective Collection Measuresnctca/sites/default/files/...Skip-Tracing Commonly used term in collections work Refers to the research necessary to locate taxpayers in order

You get quarterly wage info and last report date and employer info.

Page 31: Low-cost and Effective Collection Measuresnctca/sites/default/files/...Skip-Tracing Commonly used term in collections work Refers to the research necessary to locate taxpayers in order

T takes you to the screen for employer info.

Page 32: Low-cost and Effective Collection Measuresnctca/sites/default/files/...Skip-Tracing Commonly used term in collections work Refers to the research necessary to locate taxpayers in order

Enter emm and the account number from the earlier screen

Page 33: Low-cost and Effective Collection Measuresnctca/sites/default/files/...Skip-Tracing Commonly used term in collections work Refers to the research necessary to locate taxpayers in order

This gives you the info to submit a garnishment.

Page 34: Low-cost and Effective Collection Measuresnctca/sites/default/files/...Skip-Tracing Commonly used term in collections work Refers to the research necessary to locate taxpayers in order

Time to Play!You are researching delinquent Joe Taxpayer. You:

Look him up on www.anywho.com, get his phone number, and call him (no answer)

Look him up by name and address on Accurint. Click on his Social Security number to make sure you have his most current address

Look him up in ESC with his social security number. You get his wages summary, and then go further to get his employer information.

$$$$ How much has this search cost you? $$$$