lower columbia college lower columbia college retention calling program
TRANSCRIPT
History• Began in 1996• Funded through Innovation and
Quality Grant• Based on Theories of Astin (1984)
and Tinto (1987)• Focus:
– Early / Integrated Intervention – Involvement Theory– Personal Contact
Why Did it Continue?
• It Was Effective
• Students and Parents Liked It
• Contacts Were Not Being Reliably Made By Other Staff
…Referrals
• Advising• Counseling• Financial Aid• Instructors• Learning Center• Tutoring• Activities/Clubs/Events
Retention Staff
• Student Callers– Three Callers 5:00-7:00 M-Th
• Supervision of Callers– By professional advising staff
• Challenges– Limited work hours (8 hrs/wk)– Student help pay rate
Record Keeping
• Calling Outcomes
• Referrals Made
• Script Summaries
• Quarterly and Annual Reports
Outcomes• Fall-to-Winter Retention Rates
85% 2006-2007
82% 2005-2006
89% 2004-2005
83% 2003-2004
85% 2002-2003
85% 2001-2002
91% 2000-2001
87% 1999-2000
75% 1998-1999
82% 1997-1998
81% 1996-1997
70-71% 1993 through 1996