lowe’s journey with becoming a collaborative company

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Toronto, June 6-7 2016 Lowe's Journey Clarissa Felts, Lowe’s @carolinagal Terry Cartwright, Lowe’s @twcartwright

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Page 1: Lowe’s Journey with Becoming a Collaborative Company

Toronto, June 6-7 2016

Lowe's JourneyClarissa Felts, Lowe’s

@carolinagalTerry Cartwright, Lowe’s

@twcartwright

Page 2: Lowe’s Journey with Becoming a Collaborative Company

PLATINUM & SPOTLIGHT SPONSORS

GOLD SPONSORS

SILVER SPONSORS

BRONZE SPONSORS

Page 3: Lowe’s Journey with Becoming a Collaborative Company

Toronto, June 6-7 2016

Who is Lowe’s?

Page 4: Lowe’s Journey with Becoming a Collaborative Company

About Lowe’sLowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving more than 16 million customers a week in the United States, Canada and Mexico through its stores and online at Lowes.com and Lowes.ca. With fiscal year 2015 sales of $59.1 billion, Lowe’s has more than 1,855 home improvement and hardware stores and 270,000 employees. Founded in 1946 and based in Mooresville, N.C.

Page 5: Lowe’s Journey with Becoming a Collaborative Company

Lowe’s Workforce Demographics • US Store 92.16%• US Corporate 3.43%• Canada Stores 2.16%• Contractors 1.26%• Mexico Stores 0.32%• Lowe’s India 0.20%• Canada Corporate 0.14%• Shanghai Sourcing 0.12%• ATG Store 0.12%• Mexico Corporate 0.08%

Page 6: Lowe’s Journey with Becoming a Collaborative Company

Lowe’s Workforce Demographics Workforce

US Store US Corporate Canda Stores Contractors Mexico StoresLowe's India Canada Corporate China Corporate ATG Store Mexico Corporate

Page 7: Lowe’s Journey with Becoming a Collaborative Company

Automated Processing• Tivoli Directory Integrator • Nightly• Modifies Profiles• Adds new Profiles• Inactivates Profiles • Update Contractor Photos

• Weekly• Marks Managers

Page 8: Lowe’s Journey with Becoming a Collaborative Company

Manual Overrides • Sync Profile with LDAP• Inactivate Profiles• Sync Application Features• Update Community Owners

Page 9: Lowe’s Journey with Becoming a Collaborative Company

Moderation • Moderation Team includes Members of • Store Communications • IT Solutions• IT Run

• We Expect the Community to be Self Policing based on our Social Media Policy

• We Link to Our Social Media Policy on the Footer of Every Connections Page

Page 10: Lowe’s Journey with Becoming a Collaborative Company

Toronto, June 6-7 2016

Use Cases

Page 11: Lowe’s Journey with Becoming a Collaborative Company

Cabinetry Concepts- Official Community

Page 12: Lowe’s Journey with Becoming a Collaborative Company

Ask Your Fellow Designers Forum

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Ask Your Fellow Designers Forum

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Ask Your Fellow Designers Forum

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Ask Your Fellow Designers Forum

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PRO SERVICES

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PRO SERVICES

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PRO SERVICES WIKI

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PRO SERVICES

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PLATINUM & SPOTLIGHT SPONSORS

GOLD SPONSORS

SILVER SPONSORS

BRONZE SPONSORS