lsd guide to zimbra8-5v6

8/16/2019 LSD Guide to Zimbra8-5v6

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LSD Guide to Zimbra 8.5 www.lsd.co.za

Zimbra Collaboration Suite 8.5

Published: 31!815

"ersion 1.1

http://www.lsd.co.za/http://www.lsd.co.za/


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Table of Contents

Zimbra 8.5 Overview......................................................................................................................................................................................................... ...... 5

Zimbra Subscri#tions.......... ................. ................. ................. ................. ................. ................. ................. ................. ................. ................. ................. ................ ....... .. 5

Subscri#tion $%#es.......................... ................. ................. ................. ................. ................. ................. ................. ................. ................. ................. ........ ....... ....... . 5

Zimbra &ditions............. ................. ................. ................. ................. ................. ................. ................. ................. ................. ................. ................. ................. ........... ... '

ZCS Product &dition Com#arison................ ................. ................. ................. ................. ................. ................. ................. ................. ................. ........ ....... ....... .... '

Zimbra Su##ort............. ................. ................. ................. ................. ................. ................. ................. ................. ................. ................. ................. ................. ........ ...... (

Standard Su##ort.............. ................. ................. ................ ................. ................. ................. ................. ................. ................. ................. ................ ...... ....... ....... . (

Premier Su##ort................ ................. ................. ................. ................. ................. ................. ................. ................. ................. ................. ............... ....... ...... ....... . (

&lite Su##ort................. ................. ................. ................. ................. ................. ................. ................. ................. ................. ................. ................. ............. ...... ... 11

&lite Plus................. ................. ................. ................. ................. ................. ................. ................. ................. ................. ................. ................. ................. ........... 11

Product )m#lementation *#tions............... ................. ................. ................. ................. ................. ................. ................. ................. ................. ................. ....... ....... ... 11

Com#atibilti%................ ................. ................. ................. ................. ................. ................ ................. ................. ................. ................. ................. ............... ....... ....... .. 13

Zimbra +s ,icroso-t &chan/e................... ................. ................. ................. ................. ................. ................. ................. ................. ................. .............. ...... ....... ...... 13

0hat LSD o--ers with Zimbra............. ................. ................. ................. ................. ................. ................. ................. ................. ................. ................. ................. ........ 15

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Zimbra 8.5 Overview

Zimbra Collaboration Suite ZCS2 is an o#en source messa/in/ and collaboration solution trusted b% more than 5!!! com#anies and #ublic sector customers and o+er1!! million end users in o+er 14! countries. Zimbra includes com#lete email address boo calendar -ile6sharin/ and tass and can be accessed -rom the Zimbra

0eb client ,S *utloo ,ozilla $hunderbird and other standards6 based email clients and mobile de+ices. 7ou can de#lo% Zimbra as a traditional binar% install on Linu

or throu/h one o- our man% Zimbra hostin/ #ro+iders.

Zimbra Subscriptions

ZCS Subscriptions are sold as either Per#etual Licenses or Subscri#tions in bundles o- 5 mailboes.

Discounted subscri#tion rates are o--ered -or &mer/in/ ,arets Commercial2 Go+ernment9on6Pro-its and cademic institutions.

Pricin/ is -urther discounted b% ;uantit% in 5 tiers:

• $ier 1: 5 6 4( mailboes

• $ier : 5! 6 4(( mailboes

• $ier 3: 5!! 6 (((( mailboes

• $ier 4: 1!!!! 6 4((( mailboes

• $ier 5: 5!!!< mailboes

Subscription Types

Perpetual license 6 &ntitles customers to #ermanent use o- the ma=or release +ersion #urchased onl%. $here are no ri/hts to an% u#dates u#/rades etensions or

enhancements to the so-tware unless Su##ort and Subscri#tion SnS2 is #urchased se#aratel% -irst %ear mandator%2. SnS is #urchased in either 1 or 3 %ear terms.

Per#etual licenses o--er the most cost6e--ecti+e licensin/ model -or multi6%ear de#lo%ments o- Zimbra.

Subscription 6 )ncludes so-tware license su##ort ma=or and minor release u#dates o+er the duration o- the subscri#tion 6 sold on either 1 or 3 %ear terms. Discounts are

a##lied -or multi6%ear subscri#tion term #urchases. Subscri#tions that are not renewed onbe-ore anni+ersar% date will lose the ri/ht to use the so-tware.

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Zimbra Editions

ZCS is a+ailable in two editions that can be mied and combined in the same installation:• Professional Edition mailboes include connection to ,icroso-t *utloo ZC*2 Zimbra ,obile su##ort -or cti+eS%nc2 and includes &mail rchi+in/ >

Disco+er%.

• Standard Edition ,ailboes do not include: connection to ,icroso-t *utloo ZC*2 Zimbra ,obile su##ort -or cti+eS%nc2 or &mail rchi+in/ >

Disco+er%.

Outlook for ac functionality 6 o#tional licensin/ subscri#tion su##ortin/ &chan/e 0eb Ser+ices -or nati+e *utloo -or ,ac 5 mailbo minimum

ZCS Product Edition Comparison

Zimbra Collaboration Product Edition Comparison Community Standard Professional

!eb "pplication

ttachment Search 9 7 7

ttachment Pre+iew ?enderin/ 9 7 7

Personal Distribution Lists 7 7 7

,S &chan/e )ntero#erabilit% 9 7 7

Sharin/ @olders and @iles 7 7 7

Custom ?etention Policies 9 9 7

#esktop

P*P ),P &mail 7 7 7

CardD" iCal CalD" Clients 7 7 7

*utloo S%nc ,P)2 9 9 7

obile #evicesZimbra ?ich 0eb6Aased ,obile 0eb Client 7 7 7

Zimbra ,obile -or iPhone ndroid Smart#hones 9 9 7

P*P ),P &mail -or iPhone ndroid Smart#hones 7 7 7

CardD" Contacts > CalD" Calendar -or iPhone 7 7 7

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Zimbra Collaboration Product Edition Comparison Community Standard Professional

Zimbra Connector -or AlacAerr% 9 7 7

Server "dministrationLDP ,S cti+e Director% Su##ort 9 7 7

?eal $ime Aac B# ?estore 9 7 7

Ser+er Clusterin/ i/h +ailabilit% 9 7 7

ierarchical Stora/e ,ana/ement S,2 9 7 7

Zimbra rchi+in/ and Disco+er% 9 9 7

#omain ana$ement and Customisation

,ulti6Domain Su##ort 9 7 7

Dele/ate and Domain dministration 9 7 7

?ebrand 0eb Client B) 9 7 7

,i/ration $ools 9 7 7

Zimbra Support

Zimbra Su##ort is a+ailable on -our le+els each #riced di--erentl%:

Standard Support

Pro+ides robust web6based access to sel-6hel# -acilities: @orums 0 ii Documents Product Portal B#dates B#/rades Su##ort Portal as well as Phone Su##ort durin/

Ausiness ours onl% with Bnlimited Su##ort )ncidents included #er %ear.

• )nitial ?es#onse $ar/et $imes -or Se+erit%61 E Ausiness ours -or Se+erit%6 E 4 Ausiness ours -or Se+erit%63 E 8 Ausiness ours -or Se+erit%64 E 8

Ausiness ours.

Premier Support

)n addition to Standard Ausiness ours su##ort includes 4' su##ort -or Se+erit%61 issues intended -or #roduction s%stems and ur/ent assistance.

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LSD Information Technology (LSD) recommends that new customers purchase the Premier Support for their first year of subscription, when they are likely to reuire

more help, and then mo!e to Standard Support on subseuent renewal periods if cost is a concern"

Elite Support

Prioritised or/anisational relationshi# with Zimbra includin/ additional #aca/ed Su##ort Ser+ices:

• 9amed ?ela2onshi# ,ana/er

• 9amed Lead Su##ort &n/ineer

• ?oot Cause nal%sis

• FP*? and $rusted d+isor

• $echnical *#erations > B#/rade Plannin/

• ealth Chec

• $rainin/

• P) De+elo#ment Su##ort

• Patch Su##ort

Elite Plus

)ncludes &lite < Source Code Su##ort:

• Source Code Su##ort > ccess ,ana/ement

• Core De+elo#ment Su##ort

• Code ?e+iew > )nte/ration

Product %mplementation OptionsLSD o--ers three o#tions when im#lementin/ the Zimbra solution. $hese o#tions are as -ollows:

• *nsite Ser+er )nstallation Zimbra is installed and con-i/ured on a ser+er #ro+ided b% the client and is hosted on site or in a data center.

• *--site Cloud Ser+er )nstallation Zimbra is installed and con-i/ured on a Cloud ser+er such as mazon 0S or Goo/le Cloud

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• osted ,ailbo Solution LSD will host the Zimbra solution and #ro+ide mailboes on a monthl% rental.

CompatibiltiySu##ort -or *ther Desto# &mail Clients:

• ,essa/in/ ##lication Pro/rammin/ )nter-ace ,P)2 s%nchronization to ,S *utloo !13!1!!!'!!3 with -ull dele/ate o--line access and su##ort

-or S,),&

• Su##ort -or all P*P3 ),P4 Calendarin/ &tensions to 0eb Distributed uthorin/ and "ersionin/ CalD"2 and +Card &tensions to 0eb Distributed

uthorin/ and "ersionin/ CardD"2 clients

,obile ccess:

• S%nchronization with i*S ndroid AlacAerr% and 0 indows smart#hones and tablets

• bilit% to set mobile securit% #olicies includin/ de+ice wi#e P)9s and de+ice6mana/ement -eatures on user accounts

• ?ich browser6based e#erience on an% smart#hone or tablet

Zimbra vs icrosoft E&c'an$e

(i$' )uality Online * Offline +ser E&perience

• Zimbra is su##orted across all ma=or browsers Sa-ari )nternet &#lorer @ire-o and Chrome2. Zimbra users ha+e a rich and consistent e#erience as the%

use the Zimbra web client across di--erent browsers.

"ccess Zimbra from "ny #evice

Bsers access Zimbra usin/ the Zimbra web client. dditional su##ort is also #ro+ided -or:

•

Zimbra web client• i/h ;ualit% rich and consistent e#erience -or users su##orted across all ma=or browsers and on ,ac Linu or 0indows desto#s.

• *utloo

• Bsers who do not want to use the Zimbra web client ha+e the o#tion to use *utloo.

• $hird6#art% email clients

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