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NHS BUSINESS SERVICES CASE STUDY
OF NHS BUSINESS LUMIA TAKES CARE
A specialist branch and Arm’s Length Body (ALB) of the Department of Health, NHS Business Services Authority provides a number of critical central services to NHS organisations, NHS contractors, patients and the public. It’s a diverse and complex remit – and keeping sensitive information secure is crucial, which makes changing workers’ mobile devices an important strategic issue. But for NHSBSA, the switch from BlackBerry to Lumia Windows Phone came with the same peace of mind their business is recognised for.
Background
The Authority takes care of many of the UK’s healthcare
business operations. The low-income scheme for
prescription charges, provision of European Health
Insurance Cards, the NHS Pensions scheme (the world’s
third largest) and NHS Dental Services are just a few
examples where the authority plays a key role in driving
down costs and maximising business efficiencies.
The switch to Lumia
Rob Hills, Senior Enterprise Architect, explains that when the
time came to maximising BSA’s own business efficiencies,
the Lumia was a clear choice.
“It made good business sense to switch to NHS Mail” says
Rob “It’s used by some 1.7m people across the NHS. It also
runs on Microsoft Exchange, which means Windows Phone
is ideal because it integrates so seamlessly.”
“The business case really
stacks up. Year on year
we’re saving around
£51k annually.” Rob Hills, Senior Enterprise Architect,
NHS Business Services Authority
“Security was the biggest concern,” says Rob, “previously, if
a phone was lost or stolen, we couldn’t easily wipe sensitive
information from it. And we had issues over licence keys and
restrictions to the size of mailbox attachments.”
The Lumia offered the peace of mind Rob was looking for.
“We looked at Android and Apple phones, but discounted
them on the basis of cost, and Android not meeting our
security needs.
“Configuring a Windows Phone requires a Microsoft Account.
With it, you get the ‘find my phone’ functionality for easy
tracking and remote securing of the phone. Along with
NHS Mail you can see which mobile devices are connected
to your account, and easily remove them.”
Rob adds; “If a phone gets lost, broken or stolen, we issue
a spare. As soon as the Microsoft account is connected,
everything reappears, set up, just as it was – mail, contacts,
photos, texts, apps. You can restore to an exact date, in just
10 minutes.”
Feedback has been very positive across the organisation.
“Everyone’s saying the phones are much better, and having
gone from BlackBerry to Lumia, the bigger screen is a lot
easier to work on. From email to Windows and Sat Nav,
it’s so useful.”
“It’s ideal for our business. The operating system is the
same across all our 620 and 625 devices. There are no
worries about apps not working on different phones –
it’s just a simple hardware change.”
“Everyone here loves the Lumia. It brings everything in
our business together neatly.”
“The Lumia’s a really
good phone. Everyone
loves it and many are
using it at home –
I am too.”
A mobilised workforce, a healthier business
The benefits extend beyond security, into the business
functionality. People are collaborating and working more
efficiently. Productivity is up, and the business has made
some big savings.
“We have people in seventeen different offices nationwide,”
says Rob. “With the Lumia they can collaborate much more
easily. They’re making good use of syncing with NHS Mail,
accessing and working on documents on the go.”
“Our new PSN tariff with Vodafone is cheaper. The new
agreement dispenses with previous third-party licences,
saving us £15,000 a year. With no BES to pay for and Office
built-in, there are no additional costs for software, which
means even more cuts. In fact, all-in we are saving around
£51,000 every year.”
Lumia highlights the roadmap
Adopting new collaboration and communications tools has
been intrinsic to shaping strategic business direction.
Rob says, “The business is growing, prescriptions are up
5% every year. When we need new staff, we are looking
at making people more flexible and mobile instead of
getting extra seats or offices – during the summer boom in
applications for EHIC cards, for example.”
The initial rollout of 160 phones has grown to 268 and
includes a pilot to expand BSA’s capabilities further,
“so field-based staff in non-BSA offices can collaborate
better,” said Rob.
Rob Hills, Senior Enterprise Architect,
NHS Business Services Authority
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