Lyoness Cashback Bar – User GuideThank you for your interest in the Lyoness Cashback Bar. With this valuable browser add-on you will never miss out on your Cashback again and you will always find the fitting Lyoness Online Merchant for meeting your shopping desires. In addition, there will be an overview of all current voucher codes of our Lyoness Loyalty Partners accessible for you at all times.

If you have not downloaded and installed the Lyoness Cashback Bar yet, you find the download at https://www.lyoness.net/internal/at/public/cashbackbar. As soon as you have installed the Lyoness Cashback Bar (further information on the installation process can be found in the next chapter) you can use it. Just log in at www.lyoness.net with your Lyoness login data and you can shop with the Lyoness Cashback Bar at all Lyoness Online Merchants without having to log in every time or having to visit www.lyoness.net prior to shopping online.

In order for you to use the Lyoness Cashback Bar to its fullest extent, we have created this user guide, which comprehensively outlines all the functions of the Lyoness Cashback Bar in words, pictures and great detail. Have a marvelous shopping time with the Lyoness Cashback Bar!

Please note: You will only be able to use all functions of the Lyoness Cashback Bar, when being logged in with your Lyoness login data!

How do I install the Lyoness Cashback Bar?

The Lyoness Cashback Bar works with the following browsers: Firefox, Chrome, Safari, Internet Explorer. Here is a step-by-step installation guide.

You can find the download page for the Lyoness Cashback Bar at https://www.lyoness.net/internal/at/public/cashbackbar. Alternatively you can find the link to the download page on www.lyoness.net under the tab Shopping.

On the download page the graphic on the right hand side shows you, which browser you are currently using, if you are using Chrome, Firefox, Safari or Internet Explorer (in this screenshot, Firefox is in use).

You can start the download and installation process by accepting the terms of use and clicking the green button “Cashback Bar Download”. Should you not be logged in, you will be prompted to log in to Lyoness.

In case you are logged in, but have not accepted the terms of use, you will receive an error message asking you to accept the terms of use.

In case you are not using a compatible browser, you will receive an error message telling you that your browser is not supported.

Once you have accepted the terms of use and are using a compatible browser, the correct file for your browser will be downloaded automatically. Depending on your browser, the following steps can vary. In the following section you can find a step by step guide through the installation of the Lyoness Cashback Bar for each supported browser.

Firefox

After clicking on the download button a dialog window opens which prompts you to accept the installation of the add-on. Pleas click on “Install now”.

After clicking on “Install now” you will be asked to restart your browser to finish your installation. Please click on “Restart now”.

After clicking on “Restart now” the browser will be restarted, the installation is finished and you will be redirected to the after installation page.

Please note: Once you have logged in through www.lyoness.net, your Lyoness Cashback Bar will be fully active.

Chrome

When clicking on the download button in Chrome you will be redirected to the Chrome Web Store, where you will be able to see the installation page for the Lyoness Cashback Bar. Please click the blue button on the top right hand side of the page named “Add to Chrome”.

Once you click on the blue button, a dialog window will open. Please click on “Add”.

After clicking “Add”, the installation is finished and you will be redirected to the after installation page.

Please note: Once you have logged in through www.lyoness.net your Lyoness Cashback Bar will be fully active.

Safari

When clicking on the download button, a dialog window opens, asking you what to do with the file. Please click on “Open”.

Afterwards you will be asked, whether you want to install the add-on. Please click on “Install”.

After clicking “Install” the installation is finished and you will be redirected to the after installation page.

Please note: Once you have logged in through www.lyoness.net your Lyoness Cashback Bar will be fully active.

Internet Explorer

When using Internet Explorer, clicking the download button will open a small dialog box at the bottom of the browser, asking you what you want to do with the installation file. Please click on “Run”.

After you have clicked on “Run” a dialog window opens for the setup process. Please click on “Next”.

On the next page in the installation dialog you are asked into which folder you want to install the Lyoness Cashback Bar. After having selected your preferred folder please click “Install”.

After the installations is finished, please click on “Next” and “Finish”

A restart of the browser is necessary and afterwards you will be asked to enable the add-on. Please click on “Enable” at the bottom of your browser.

After clicking “Enable”, the add-on is either activated already – and you will be redirected to the after installation page – or you need to restart Internet Explorer one more time.

Please note: Once you have logged in through www.lyoness.net your Lyoness Cashback Bar will be fully active.

After Installation

Right after the plugin has been added to the individual browser version, you will be redirected to our official after-installation page. At this point, you are asked to login with your Lyoness login details so that the plugin can be synchronized with the individual Lyoness member account.

Notifications after Installation

In order to make sure that you receive your reimbursement when shopping online through Lyoness, some technical pre-conditions need to be fulfilled. Before shopping online with the Cashback Bar, the Cashback Bar will check the browser settings in order to ensure that all first and third party cookies are accepted.

Furthermore, the Cashback Bar will check if there are any firewalls or anti-spyware, anti-virus, adblocker, pop-up blocker or scriptblocker programmes active, which could influence the reimbursement when shopping online through Lyoness.

Should the Cashback Bar detect that any of those programmes are indeed active or that the cookie settings do not meet the required conditions, you will be informed in the notification slider at the top of the browser right after the installation.

Please note: The Cashback Bar does not request from you to disable any of the programmes mentioned above. The check of these programmes serves as an information purpose and intends to raise awareness about the technical requirements for successfully shopping online through Lyoness. Once the online purchase through Lyoness has been completed, it is recommended to check the Lyoness reimbursement account within 24 hours in the “Cockpit” in the Cashback Bar or via the Lyoness Online Office. Please note that any complaints must be made within 7 days at the Lyoness Service Centre exclusively.

Where do I find the Cashback Bar in the browser?

After the installation you can find the Lyoness Cashback Bar at the top of your browser (in Chrome and Firefox on the right hand side, in Safari and Internet Explorer on the left hand side). It is easy to recognize because of the Lyoness knot. If there is a little number inside the knot, it shows you the number of updates that have been made to three of the four menu options in the Lyoness Cashback Bar. The four menu options are: “Voucher Codes”, “Merchants”, “Cockpit” and “Support”.

Please note: You will only see all tabs and your member information if you are logged in.

What can I see in the Voucher Codes tab?

When you click on the Lyoness knot at the top of the browser, the Cashback Bar will open and the first tab you see is the Voucher Codes tab. In case of any updates, the total number of updates is now divided into each relevant tab that has been updated since it was last used. Your personal member data can be read at the bottom of each tab.

The tab Voucher Codes offers you the following options:

• Overview of the available Voucher Codes. They are displayed in the same order as they appear on the Voucher Codes overview at www.lyoness.net (http://www.lyoness.net/internal/at/Public/Voucher).

• By clicking on the green button you will see the information for the Voucher Code, and by clicking on it again you can go direct to the Loyalty Merchant‘s online shop.

• If you visit the online shop of a Lyoness Merchant by clicking on the green button to redeem your voucher code, an info-strip will appear at the top of your browser providing information about Member Benefits offered for that store and letting you know that Cashback is activated.

• If you have surfed directly to the online shop of a Lyoness Loyalty Merchant and open the Cashback Bar, the Loyalty Merchant‘s Voucher Codes will appear at the top of the list, if there are any at that time.

What do I see in the Loyalty Merchant tab?

If you click on the Merchant tab, the following options are offered:

• An overview of all the active Lyoness Online Loyalty Merchants and the Lyoness Benefits they offer.

• By clicking on the „Shop now“ button, the special notices will be shown for that Loyalty Merchant. Another click and the Loyalty Merchant‘s online shop opens. When entering the online shop, the notification slider will appear at the top of the page to inform you of the Member Benefits available for that store and that Cashback is activated.

•Online Loyalty Merchants which offer Voucher Codes have an information text in the overview that shows the Voucher Codes.

What do I see in the Cockpit tab?

This tab contains a compact version of the Cockpit at www.lyoness.net. Just like in the Lyoness Mobile App, only the most important information is shown. This includes:

• Your last 3 purchases • An overview of your pending and calculated purchases • An overview of your account balance

What do I see in the Support tab?

In the Cashback Bar Support tab you have the option of sending your requests to the Lyoness Service Centre or to the Lyoness Cashback AG Regional Offices (depending on the type of request). There is a drop- down menu to choose the request subject. Email address and telephone number appear as already entered based on your user data, but these can be manually changed by you. Chrome and Internet Explorer users also have the possibility to upload files with their requests. If Firefox or Safari users want to send files, then they have to send them in an Email as usual.

There are five predefined topics about which you can send questions:

• Cashback Card • Mobile Vouchers • Vouchers/Gift Cards • Online Shopping • My Membership

Once you have selected the relevant topic and entered your message, please click on the green button.

What does the Search feature have to offer?

In the search feature of the Lyoness Cashback Bar, you can choose between a Lyoness, Google or Bing search. The search results will be shown in a new browser tab. When searching with Lyoness the Loyalty Merchant Overview at www.lyoness.net opens with results comprising all of the online Loyalty Merchants matching your enquiry. When searching with Google or Bing, a result page for the respective search engine opens. If any Lyoness Online Loyalty Merchants appear in the results, they will be marked as such.

You can also use Google and Bing to do a direct search. If any Loyalty Merchants appear in the results, they will be marked as such.

How can I see the Member‘s information in the Cashback Bar?

The Member‘s information will be shown when you click on the cog symbol at the bottom right-hand side of the Cashback Bar. If this has been done, the domain will be extended with your member information within the Lyoness Cashback Bar and the following data will appear:

• Your Member Name • Your Member ID • Your Email Address • Your Phone Number • A link to log out

If you want to close the Member Information, you only have to click on the X in the circle on the top right-hand corner of the extended domain.