m.4.4 professional property mgt.pdf

7/26/2019 M.4.4 Professional property Mgt.pdf

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TOPICs OF DISCUSSSION Backgrounder of Professional Property Management (PPM) in the

Philippines. What is Professional Property Management?

Objectives of Professional Property Management

Types of Properties

Professional Property Mgt Versus Traditional Building

Administration Major Disciplines of Property Management

Engineering Operations & Maintenance

Security & Safety

Finance & Accounting Janitorial & House Keeping

General Administration & Legal

Some Factors that Affect Building Value


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BACKGROUND ON PROFESSIONALPROPERTY IN THE PHILIPPINES

PPM concept realized on early year of 1990.

Intelligent / Smart buildings constructed in 90s.

Traditional In-house Building Administration was employed.

Ayala took lead in PPM when it developed its own system fortheir up-scale development.

Developers and property owners slowly recognized importance ofbuilding maintenance to enhance the value of properties .

Popularized through the creation of PPM companies as Century

Properties Mgt., Inc.; FPD Savils; Ayala Property ManagementCorp.; CBRE Phils. etc.

Institutionalized by making PPM part of the academe.
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WHAT IS PROFESSIONAL PROPERTY MGT(PPM)?

PPM is defined as achieving the objectives ofowners by preserving or increasing the value of aninvestment property while generating income forthe owners.

It is also the ability to manage, maintain,supervise, organize, direct, control, govern theoveralloperation of a property functionally andprofessionally for the benefits of more who use

it; and the maintenance & upkeep thereof topreserve its value and marketability for thebenefit of owners/tenants.


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OBJECTIVE OF PROPERTY

MANAGEMENT

Preserve property value. Preserve life of the property.

Maintain marketability. Optimize land/property use.

BASIC AREAS COVERED BY PROPERTY MANAGEMENT Property Common Areas such as: Elevators, hallways, Common

Restrooms, Equipment/ machine rooms, Lobby Etc.


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TYPES OF PROPERTIES1Agricultural

Rawlands

Farm Lots

2Residential

Residential buildings

Apartments

Condominium3Commercial

Commercial malls

Hotel / Condotel

Theaters

Dormitories / Apartel

Office/Comml building

Resort

Coliseums

4.Industrial

Industrial estate

Depots

Warehouses

Terminal / Port Site

5.Special Purpose

School

Fire station

Hospitals Post office

Golf courses

Country clubs

Exhibit Centers

Memorial parks

Reflectional parks

Columbarium

Beach Resorts

Yacht Club


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TRADITIONAL IN HOUSE

Vs PPM

TRADITONAL IN-HOUSE PROFFESIONAL PROPERTY

MANAGEMENT

BoD is saddled with the daily details

of operations

Property Management team manages and

Supervises daily operations; board of directors

as the deciding body, is able to concentrate on

their own business Staff on their own Operation and management by an

organization and onsite team

No employer-employee relationship with

the owners/no other labor concerns

Corrective approach of operations Preventive and predictive approaches

Limited network Extensive network with relevant private

and govt agencies

Alone in emergency situations Backed up by corporate team


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TRADITIONAL IN HOUSE

VS PPM

TRADITIONAL IN-HOUSE PROFFESIONAL PM

Extended leave of staff interrupt

operation

Has a pool of staff for continuity of

business operation

Limited growth of staff Continuous training of staff and

career development Limited expertise for the

owners/occupants

Qualified professionals for support

and advisory services

Short -term low cost of operation May be more costly at the start of

operations/should be able to generate

savings and implement cost efficient

Manual system of operation Automated and computerized system

of operations

Always updated on related

government mandates/complies on the

time


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MAJOR DISCIPLINES OFFACILITIES MANAGEMENT

PM

Engineering

Security &Safety

Housekeeping& Janitorial

Admin & LegalSystem

Automation

PR / TenantRelation Mgt

Finance &Accounting


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ENGINEERING

Basic Functions of EngineeringMaintenancePreventive Maintenance

oBuilding AuditsoSpare Parts Stocks

Routine Maintenanceo Rectification & RepairsoImprovement / EnhancementoEnergy Management Planning / Cost Saving

Equipment operations and maintenance


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SECURITY

Security Management Access Management electronic security Traffic Flow (i) Park mgt (ii) Courier/Delivery (iii)Baggage

treatment Personnel Security / Guard Force Mgt Response to Legal / Criminal related Incident

Safety Mgt Disaster Control

Building Occupants Safety Awareness Program Natural and Man-made Disaster Fire Brigade and Other Vital Trainings

o First Aido Fire Drills


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FINANCE & ACCOUNTING

Accounting Management

Financial Report F/S

Bookkeeping / Accounting methods, Flow& Budgeting

Obligation To The Building / Property

Owner / OccupantsTimely Collection of Monthly Dues

Fund Management


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General Administrationand Legal

Contract Management and lease administration Purchasing Management

Policies and Procedures

House rules and regulations

Building fit-out guidelines

Building guides / manual Handling of Occupants Complaints and Requests

Submission of Monthly Operation Reports and owner/ condo corp.

Accounting

Security and Safety

Engineering

Janitorial and Housekeeping

Receivables

Cash flow

Outgoing project enhancement


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Janitorial and Housekeeping

Housekeeping and Sanitations General Functions of the Housekeeping Team

Basic Janitorial Equipment and Materials Requirements Cleaning Methods and Procedures

Considerations in Planning Basic Housekeeping Procedures Basic Cleaning Operations Work Load Determination Work Schedules vis a vis type of Property Waste Management (dry/ wet) Waste Segregation

Monitoring Systems

- Comprehensive Pest Control Program- Garden and Pool Maintenance- Water Supply- Utilities Management


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Some Factors that Affect

Building Value Physical Curable Poor Maintenance

Functional Curable Architectural

Defect / Obsolescence Age (Straight Line Depreciation)

Marketability Presence of Squatters,

Flood Prone, Non-conformity withlocation & Over / Under-improvedBuildings


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Notes on The VideoPresentation

Clients Expectation for Property Mgt. Maximize on rental and leasing. Capital Appreciation for long term business Day to day operation is constantly attended; has patience

and expertise.

If managing own property: Tired of screening potential lessee. Deals with Bounced check cause late repayment.Make late call.With Property Management

Maximize revenue Cost effective operation Delivery superior serviceMinimizing expense


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Owners Trust Real Property

Management With Their Properties:

Straightforward/Cost-Effective Fee Structure Comprehensive Marketing Strategy to Fill Vacancies Tenant Screening Including Criminal, Credit, Income, Employment,

etc. Collection and Retention of Tenant Security Deposits Timely Rent Disbursements to Owners Rent Advancement Program Direct Deposit for Owners and Online Payment Portal Online Owner Access to Financials, Maintenance, and Reporting Monthly Account Reconciliation by 3rd Party CPA Audited Year-End Financials & Owner 1099 Preparation Routine Internal and External Property Inspections 24/7 Maintenance and Emergency Services Eviction Protection Plan National Collections Presence Risk Mitigation Policies and Procedures


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Services

FACILITIES MANAGEMENT Building and Grounds Maintenance Systems Reliability Utility and Infrastructure

Contract Administration House Rules Implementation Development Control and Monitoring Customer Complaints Handling System Supervision of contracted services

Liaison with government agencies and utility companies Energy and Environmental Management Financial Management Leasing and Brokerage


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Services

ESTATE MANAGEMENT

Urban Streetscape maintenance

Security and Traffic Enforcement

Emergency Brigade (Fire and Health)

Development Control and Monitoring

Permitting Coordination with LGUs, Utility Companies

and Transport Service Providers


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Services

WATERWORKS MANAGEMENT

Water Production and Services

Sewerage Treatment Billing and Collection of Water Fees

Meter Installation

Maintenance of Water Lines and Meters Water Potability Tests


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Services

TECHNICAL SERVICES Functional and Performance Testing and

Commissioning of Building/FacilityEquipment

Plan Evaluation Project Management Predictive Maintenance Services

Comprehensive Technical Audit Vibration Analysis Thermography Analysis


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ENERGY MANAGEMENT

Supply and operations of DistrictCooling System (DCS)

Performance contracting through theEnergy Saving Services (ESS)

Bulk purchase of electricity thru RetailElectricity Supply (RES)

Utility Management


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SAMUEL C. QUINIANO

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