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PEOPLE
FACILITIES
THINK MACE CENTRAL STATION
SERVICESThe success of any company depends not only on its product or services, but on its people.
The central station is driven by a relationship based philosophy and boasts the highest retention rates
in the industry. Mace operators are highly skilled and trained to handle any critical situation with a
strong attention to detail. As a result Mace CS dealers and their customers always have the peace of
mind in knowing that their accounts will be handled with the utmost care and importance.
Mace’s commitment to the highest level of customer service and ongoing job-related education and
testing led to the receipt of the prestigious CSAA Five Diamond Certification in 2010. According to
CSAA, “fewer than 100 central stations out of 2,700 nationwide have achieved this honor.” The award
signifies five points of excellence by Mace Central Station.
Customers can be assured that their accounts are always running and that their business is always protected.
Over the years, Mace CS has invested heavily in the latest technology to establish a truly unique and
state-of-the-art central station that is built to last. The central station facilities are equipped with
mission critical systems and fully redundant computers supported by on-site back-up generators and
are also backed up at an off-site disaster recovery center.
For security dealers and their customers, this translates into a 24/7 operational facility that functions
at 100% even in the event of power failures, storms and other natural disasters.
Mace CS is equipped with the most advanced automation software available in the industry—
Stages by SGS. The software comes with several advanced features that make account manage-
ment easy. Security dealers and their customers alike can access their accounts anywhere, at
any time—whether it is through dedicated online portals or via smart phone applications supported
by iPhone, iPad, Android and Blackberry. Users can also receive automated notifications for alarm
and test events via SMS or Email.
Mace Central Station is not just a typical monitoring station—although we do offer
traditional monitoring services, Mace CS has a plethora of services that customers can
take advantage of. Whether it is burglar, elevator, fire, PERs, 2-way audio, long range
radio, AES, GSM, or IP monitoring—Mace Central Station consistently delivers service
that is unrivaled. Mace Central Station also supports an assortment of video monitoring
services (see list at left).
Mace Central Station (Mace CS) has been providing high-quality wholesale UL central station
monitoring nationwide since 1978, and continues to achieve the highest quality standards in the
business. With world class security services, many security professionals rely on Mace Central
Station for solutions in today’s market. The central station currently monitors over 62,000 end-
user accounts on behalf of approximately 460 dealer clients across the United States.
Mace CS has redundancy when you need it!
Triple-redundant computer system. One DS3 for
voice and receiver traffic. One DS3 for Internet
connectivity for video patrol and monitoring. Add-
itional 900 pair copper backup telephone service.
3-15kVA uninterruptible power supplies supported
by two diesel generators (600 amp primary, 300
amp backup).
Thinking Security Mace Central StationMace Central Station 1-877-484-9026 [email protected] macecs.com
Immix by SureView
VideoFied
Video APB
Cernium – Check Video
Alarm verification
Guard tours
Safe escorts
Voice downs and E-care
services available
TECHNOLOGY
THINKING SECURITY FROM A TECHNOLOGY PERSPECTIVE
MACECENTRALSTATION
World Class SecuritySecurity Professionals rely on MCS for solutions in today’s market.
Managed Video Services taken to a higher level
Contact a Mace CS Representative [email protected]
Verified Response – more confirmed captures today
Interactive Services – voice down or two-way audio
Scheduled Guard Patrols – schedule a safety escort
Over a 100 products supportedACTI, 3VR, Dedicated Micros, Axis, EverFocus, Geo Vision, Mace,
Verint, milestone, cernium, AdPro, Mobotix, IO Image, open eye, Pelco,
Samsung, Panasonic, Heitel, Kalatel, Bosch, Video IQ, and more
We are watching when needed most!Mace Central Station Remote Video Monitoring Services
The proof is in the pictures
ADD A MONITOR(Maceview or DIY)
ADD POWER SUPPLY OR CABLES
17” CCTV MonitorMulti-language on LCD
security monitor screen
menu display
MON-17LCD$35900
100’ BNC to BNC CCTV CableUniversal Plug & Play BNC
to BNC male cable for both
composite and component
video/audio applications.
CAB-100$2195
Power Supply SplitterDesigned to allow you to
plug 2 CCTV cameras into
the 12V TR-7 single-camera
power supply, allowing you
to run both cameras off a
single power source.
CABLE-DC-Y$199
19” CCTV MonitorMulti-language on LCD
security monitor screen
menu display
MON-19LCD$41900
50’ BNC to BNC CCTV CableUniversal Plug & Play BNC
to BNC male cable for both
composite and component
video/audio applications.
CAB-050$1495
15” CCTV MonitorMulti-language on LCD
security monitor screen
menu display
MON-15LCD$31900
TR-7 Camera Power Supply Transformer12-volt power supply that
is perfect for most CCTV
security cameras that do
not come equipped with
one already.
TR-7$899
Accessories For Every InstallIn addition to our full lines of affordable security products, Mace
carries a wide selection of installation accessories and tools to
complete any home or business security system.
phone: 1-877-585-6223
web: www.mace.com
WarrantyExcepelissi si dis ipitate mporehent et veliqu-
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ORDER TODAY
REMOTE CONNECTIVITYAll kits and Easy Watch IP in this guide have
easyto use remote connectivity features. Whether
accessed from a computer or smartphone, keep
an eye on your business with Mace. Vatatienam
fuis, quo mur, verem, C. Mae me inc fora Sere
10 Need assistance? Call us at 1-877-585-6223. Order online at www.mace.com/security. 11
1
2
ORDER ONLINE AT WWW.MACE.COMSEE PG 10 FOR ACCESSORIES3
15” CCTVMuulti-langgu
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8 Need assistance? Call us at 1-877-585-6223. Order online at www.mace.com/security. 9
Wireless Freedom in HD QualityMace Easy Watch™ IP series gives you the freedom to experience
wireless IP video surveillance in HD quality. With one-touch set-up,
remote viewing capability via web/mobile, and true HD resolution,
Mace Easy Watch™ IP is a perfect choice for any IT savvy business
or home owner seeking a security solution that is simple and easy
to connect, use and watch.
I WANT TO BE FREEExperience the freedom of wireless security for your home or small business.
HD MegapixelWireless NetworkSurveillance CameraEWIP-CAM-WIFI $34900
HD Megapixel Wireless Network Pan-Tilt Surveillance CameraEWIP-DOM-WIFI $49900
NO YES
REMOTEMONITORING
DAY NO-RISK MONEYBACK GAURANTEE30MONTH
WARRANTY12
EASY WATCH SOFTWAREAccess and control your cameras using a customized
software application with a user-friendly interface. The
CMS software is built for multi-camera observation
and recording; connect up to 32 cameras to monitor
different places and record events for each camera.
Change basic camera settings
Schedule profiles and motion detection
Control the camera’s audio or pan/tilt functions
ORDER ONLINE AT WWW.MACE.COMSEE PG 10 FOR ACCESSORIES2
One-touch WPS wireless network setup!
(802.11 b/g/n wireless)
CHOOSE THE RIGHT CAMERA FOR YOUEasy Watch IP Cameras provide true 720p HD resolu-tion with a 1.3 Megapixel sensor. The cameras come with IR night-vision and 2-way audio capability. View video remotely via Smartphone or web browser (compatible with both PC and Mac).
NEED PAN, TILT, ZOOM CAPABILITY?
1
6 Need assistance? Call us at 1-877-585-6223. Order online at www.mace.com/security. 7
Video Security Couldn’t Be SimplerThe New Mace DIY Security System Series is specifically designed for those
customers that want an easy to install and an easy to use security system
that is economically packaged to the meet the tightest of budgets. The Mace
DIY security System Kits deliver cost-effective security options for 24 hour
surveillance without sacrificing quality and features.
8 Channel KitThis kit comes with a
500GB 8 Channel DVR,
4 Mace DIY Bullet Cam-
eras, 1 100ft Plug and play
power and video cables
and 2 dual camera power
supply with DC splitters.
MDIY-DVR084CKIT$59900
4 Camera KitEverything needed to add
four cameras to your DIY
kit, including: 4 Cameras,
4 100’ cables, 2 Dual Cam
Power supplies with DC
splitters.
MDIY-4BCAM-KIT$29900
16 Channel KitThis kit comes with a 1TB
16 Channel DVR, 4 Mace
DIY Bullet Cameras, 1
100ft Plug and play power
and video cables and 2
dual camera power supply
with DC splitters.
MDIY-DVR084CKIT$84900
4 Channel KitThis kit comes with a
500GB 4 Channel DVR,
4 Mace DIY Bullet Cam-
eras, 1 100ft Plug and play
power and video cables
and 2 dual camera power
supply with DC splitters.
MDIY-DVR044CKIT$49900
I WANT THE CONVENIENCE OF A KIT.Kits include 1 Security DVR and 4 Security Cameras with cables and power supply for a complete installation.
REMOTEMONITORING
DAY NO-RISK MONEYBACK GAURANTEE30MONTH
WARRANTY12
Single Camera AddonsOne of each needed:
DIY Camera
MDIY-4BCAM8 $5900
100’ Cable
CAB-100 $2195
Power Supply
TR-7 $899
Splitter, run two cameras
on one power supply
CABLE-DC-Y $199
+
ORDER ONLINE AT WWW.MACE.COMSEE PG 10 FOR ACCESSORIES
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REMOMONIT
8 Channel KittBullet Cameras
MVK-SQ8CH4CAMBDome Cameras
MVK-SQ8CH4CAMD$99000
4 Pack BulBullet CamsAdd 4 bullet cameras to your kit
MVK-SQ8CH4CAMB$39900 each
ms4 Pack Dome CamAdd 4 dome cameras to your kit
MVK-SQ8CH4CAMD$39900 each
16 Channel KitBullet Cameras
MVK-SQ16CH4CAMBDome Cameras
MVK-SQ16CH4CAMD$134000
4 Channel KitBullet Cameras
MVK-SQ4CH4CAMBDome Cameras
MVK-SQ4CH4CAMD$75500
8 Channel DVRA 500GB H.264 8 chan-
nel networkable DVR.
Includes: Power Supply,
IR Remote Control and
USB Mouse
MVR-SQ80 $69900
16 Channel DVRA 1TB H.264 16 channel
networkable DVR. In-
cludes: Power Supply,
IR Remote Control and
USB Mouse
MVR-SQ160 $99900
4 Channel DVRA 500GB H.264 4 chan-
nel networkable DVR.
Includes: Power Supply,
IR Remote Control and
USB Mouse
MVR-SQ40 $39900
Covert CameraMotion DetectorMVC-PIR $8900
Covert CameraSmoke detectorMVC-SMK $8900
Covert CameraFire SprinklerMVC-SPK$11900
MaceView SQ Indoor DomeMVC-DM-4 $6900
MaceView SQ Mini-IR BulletMVC-IRVB-4 $7900
MaceView SQ Vandal DomeMVC-IRVD-4 $7900
MaceView SQ Vandal Dome VFMVC-IRVD-49 $19900
MaceView SQIR Vandal BulletMVC-IRVB-49 $19900
1. CAMERAS
2. DVR
4 Need assistance? Call us at 1-877-585-6223. Order online at www.mace.com/security. 5
REMOTEMONITORING
DAY NO-RISK MONEYBACK GAURANTEE30MONTH
WARRANTY24BEST IN CLASS FEATURE & PRICE PERFORMANCE
Order online at www.mace.comSee page 10 for accessories.
I want to customize my own MaceView SQ solution
If you are looking for a more custom security solution, we give you the flexibility to build your own in a few easy steps.
High Performance with the Greatest FlexibilityThe MaceView SQ Series of video surveillance cameras and security DVRs
have been designed and value-engineered for business & home security
customers, providing big brand quality and performance, without the big
brand price premium. MaceView products are backed by an outstanding
24-month warranty and No-Risk 30-day money-back guarantee.
Hi h P f iHi h P fSTANDARD RESOLUTIONThese cameras offer wide angle
viewing capability and are simple to setup
HIGH RESOLUTIONThe highest resolution with advanced features for flexible surveillance such
as adjustable zoom and focus
COVERTThese cameras are ideal for
applications that require high- quality discreet surveillance
I want the convenience of a MaceView SQ kit.
Each kit includes: 1 MaceView SQ DVR, 4 Infrared vandal- resistant cameras, power supply, and cables.
Order online at www.mace.comSee page 10 for accessories.
+
PAGE 4 PAGE 6 PAGE 8
DO YOU NEED POS INTEGRATION OR HAVE MULTIPLE
LOCATIONS?POS: POINT OF SALE
Mace, a worldwide recognized brand,
offers the very best choices in
security surveillance solutions for any
business regardless of type, size, or
budget. Use this guide to help you
choose the best video surveillance
solution for you!
DO YOU NEED INDUSTRIAL DUTY OR LONGER WARRANTY?
DO YOU HAVE A PC TO RECORD
VIDEO?
HAVE A WIRELESS
NETWORK?
MAY WE SUGGESTMACEVIEW SQFor the greatest flexibility and
the most advanced features
with the highest quality and
performance
MAY WE SUGGESTMACE DIYFor a simple, affordable secu-
rity system that you can install
yourself
MAY WE SUGGESTEASYWATCH IPFor an easy plug-and-play se-
curity system that gives you the
freedom of a wireless solution
YES
NO
YES
NO
YES
NO
NO
YES
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KEEP AN EYE ONYOUR BUSINESSDeter theft, vandalism, sweethearting, shrinkage. Monitor your business remotely. Follow this Guide.
8 7 7 . 5 8 5 . 6 2 2 3 | m a c e p r o . c o m
Because price always matters.S E C U R I T Y S U R V E I L L A N C E & R E C O R D I N G
Better. Best.
DVRs
MaceView™ SQ Series eered nal
MVR-SQ40 MVR-SQ80 MVR-SQ160
controls
feature & price performance warranty & technical support
30-day, money-back guarantee
e-engineofessio
CAMERAS
MaceView™ SQ Series
MVC-DM-4
Indoor Color Dome Camera
MVC-BOX
MVC-IRVB-4
MVC-IRVB-49
MVC-IRVD-4
Dome Camera 1 3” SONY CCD
MVC-IRVD-49
Dome Camera 1 3” SONY CCD
feature & price performance warranty & technical support
30-day, money-back guarantee
IP CAMERAS
MaceView™ IP Series meeting -effective
MVC-IPD-0313
1.3MP HD IP Network Vandal Dome Camera LEADING TECHNOLOGY
and white
SMART MANAGEMENT
MVC-IPD-4
1.3MP HD IP Network Dome CameraLEADING TECHNOLOGY
SMART MANAGEMENT
feature & price performance warranty & technical support
30-day, money-back guarantee
CCAMMERA
ed for mng cost-
n of
MMVC-IPD-
11.33MP VVaandaLEADINNG T
and white
SMART MA
MacePro™ MPC-IPVD-0313AFMacePro™ MPC-IPVD-0313AH
MacePro™ MPC-IP-BOX
AF Model Standard Housing
AH Model Heater/Blower Housing
LEADING TECHNOLOGY
QUALITY PERFORMANCE
SMART MANAGEMENT
LEADING TECHNOLOGY
QUALITY PERFORMANCE
SMART MANAGEMENT
B ES T- I N-C L AS S FE AT U R E & PR ICE P ER FOR MAN CE
3 6 - MONTH WA R R A NT Y & TECH N IC A L SU P P O RT
NO- R I S K 3 0 -DAY MON E Y- BACK G UA R A NTEE
ceePPro™ ™
ADING TTEC
UALITY PER
MART MANNA
ESS TT- I N-
6 - MO N T
OO- RR I S K
MacePro™ MPR-HQ8LE
MacePro™ MPR-HQ800
MacePro™ MPR-HQ16LE
MacePro™ MPR-HQ1600
8 – C H A N N E L V I D E O & A U D I O
S U R V E I L L A N C E D V R
8 – C H A N N E L V I D E O & A U D I O
S U R V E I L L A N C E D V R
1 6 – C H A N N E L V I D E O & A U D I O
S U R V E I L L A N C E D V R
1 6 – C H A N N E L V I D E O & A U D I O
S U R V E I L L A N C E D V R
Pentaplex processing for multitasking operations
High quality H.264 video with Synchronized G.711 Audio
Real-time 30 fps per channel at CIF Resolution
High definition 1920 x 1080 VGA & HDMI display
Video In/Out, Audio In, and Alarm inputs on every channel
Up to 4 internal SATA HDDs for 8TB of storage capacity
Internal RAID feature for HDD redundancy and eSATA for external extended storage
Intranet, internet, and extranet TCP/IP connectivity via web browser, Smartphones, and Mace VMS
Pentaplex processing for multitasking operations
High quality H.264 video with Synchronized G.711 Audio
Real-time 30 fps per channel at full 4CIF/D1 Resolution
High definition 1920 x 1080 VGA & HDMI display
Video In/Out, Audio In, and Alarm inputs on every channel
Up to 6 internal SATA HDDs for 12TB of storage capacity
Internal RAID feature for HDD redundancy and eSATA for external extended storage
Intranet, internet, and extranet TCP/IP connectivity via web browser, Smartphones, and Mace VMS
Pentaplex processing for multitasking operations
High quality H.264 video with Synchronized G.711 Audio
Real-time 30 fps per channel at CIF Resolution
High definition 1920 x 1080 VGA & HDMI display
Video In/Out, Audio In, and Alarm inputs on every channel
Up to 4 internal SATA HDDs for 8TB of storage capacity
Internal RAID feature for HDD redundancy and eSATA for external extended storage
Intranet, internet, and extranet TCP/IP connectivity via web browser, Smartphones, and Mace VMS
Pentaplex processing for multitasking operations
High quality H.264 video with Synchronized G.711 Audio
Real-time 30 fps per channel at full 4CIF/D1 Resolution
High definition 1920 x 1080 VGA & HDMI display
Video In/Out, Audio In, and Alarm inputs on every channel
Up to 6 internal SATA HDDs for 12TB of storage capacity
Internal RAID feature for HDD redundancy and eSATA for external extended storage
Intranet, internet, and extranet TCP/IP connectivity via web browser, Smartphones, and Mace VMS
B ES T- I N-C L AS S FE AT U R E & PR ICE P ER FOR MAN CE
3 6 - MONTH WA R R A NT Y & TECH N IC A L SU P P O RT
NO- R I S K 3 0 -DAY MON E Y- BACK G UA R A NTEE
accePro™
accePro™
Peentaplex prmmultitasking
High qualitySyynchronize
Reeal-time 30att CIF Resol
High definitVVGA & HDM
VVideo In/OuAAlarm inputs
UUp to 4 interfoor 8TB of st
Innternal RAIHDD redunfoor external e
Inntranet, inteTTCP/IP connbrrowser, SmMMace VMS
Peentaplex prmmultitasking
High qualitySyynchronize
Reeal-time 30att full 4CIF/
High definitVVGA & HDM
VVideo In/OuAAlarm inputs
UUp to 6 interfoor 12TB of s
Innternal RAIHDD redunfoor external e
Inntranet, inteTTCP/IP connbrrowser, SmMMace VMS
BB ES T- I N-
3 6 - MO NT
MacePro™ MPC-VD-2812
MacePro™ MPC-IRVB-2812
MacePro™ MPC-IRVD-2812
HIGH RESOLUTION
VARIFOCAL LENS WITH IR CUT FILTER
FLEXIBLE MOUNTING
DUAL-VOLTAGE
HIGH RESOLUTION
VARIFOCAL LENS WITH IR CUT FILTER
NIGHT-VISION
DUAL-VOLTAGE
HIGH RESOLUTION
VARIFOCAL LENS WITH IR CUT FILTER
NIGHT-VISION
DUAL-VOLTAGE
MacePro™ MPC-BOX
HIGH RESOLUTION
C/CS MOUNT WITH IR CUT FILTER
WIDE DYNAMIC RANGE
DUAL-VOLTAGE
MacePro™ MPC-VD-650
HIGH RESOLUTION
VARIFOCAL LENS WITH IR CUT FILTER
FLEXIBLE MOUNTING
DUAL-VOLTAGE
MacePro™ MPC-IRVB-0650
HIGH RESOLUTION
VARIFOCAL LENS WITH IR CUT FILTER
NIGHT-VISION
DUAL-VOLTAGE
B ES T- I N-C L AS S FE AT U R E & PR ICE P ER FOR MAN CE
3 6 - MONTH WA R R A NT Y & TECH N IC A L SU P P O RT
NO- R I S K 3 0 -DAY MON E Y- BACK G UA R A NTEE
Meeting RoomGalileo Venetian 1007
From Main Entrance on level 1Turn Right to Congress CenterGo to end of Galileo Area There we are in Suite 1007
LEVEL 2
SANDS EXPO LEVEL 1
CONGRESSCENTER
GALILEO
1
2
3
MMeetiGGalileo
Meeting Room: Galileo Venetian 1007Sands Expo & Convention Center, Las Vegas, NVApril 6-8, 2011
MICHAEL KALLIO Dealer Services ManagerMace Central Station
GRAND PRIZE GIVEAWAY
WIN 2 TICKETS TO A4 NIGHT BAHAMAS CRUISE
Meeting Room: Galileo Venetian 1007
Sands Expo Las Vegas, NVApril 6-8, 2011
NAME
COMPANY
PHONE
1535 N Main St., Ste. 230
Walnut Creek, CA 94596
(925) 478-4488
corp.mace.comwww.mace.com
Mace Security International, Inc.OTCQB: MACE
(267) 317-4009 (main)
(925) 478-1235 (direct)
(954) 602-7335(953) 749-3330
nkoffl [email protected]
Neil Koffl erRegional Sales Manager
corp.mace.comwww.mace.com
Mace Security International, Inc.
240 Gibraltar Road, Ste. 220
Horsham, PA 19044
Mace SecurityInternational, Inc.OTCQB: MACE
240 Gibraltar Rd, St. 220Horsham, PA 19044
corp.mace.com
Mace Security International, Inc.OTCQB: MACE
www.mace.com
18 19 WHO WE ARE
BUSINESS UNIT HEADS
Jon Goodrich is currently President of the Personal Defense subsidiary of Mace Security
International, Inc. This business unit, located in Bennington, VT, is the leading manufacturer
of tear gas and pepper sprays for the civilian market. Mr. Goodrich is the founder and the
previous President, CEO, and Chairman of the Board of Mace Security International and was
instrumental in taking the company from a private corporation to a public corporation. In
earlier years, Mr. Goodrich, with his then partner, Robert Gould, acquired the leather division
from Smith & Wesson and renamed it Gould & Goodrich Leather. This company continues to
produce leather holsters, belts and accessories for the law enforcement market. Mr. Goodrich
has over thirty years of business experience with the last twenty serving the civilian personal
security and the law enforcement markets. Jon holds a BA degree in Business from St. Law-
rence University, Canton, NY. He is married and lives with his wife, Jan, in Bennington, VT. He
has five children, two step-sons, and seven grandchildren.
Jon Goodrich Mace Personal Defense
George Martinez is the Vice President and General Manager at Mace Security Products. George
brings strategic focus and direction to the Mace product lines through his experience in
security technology integration. He was formerly at GE Security, where he most recently
served as a senior member of the Access & ISP Product Management team. At GE, his focus
was on software based integrated security platforms for access, video, and intrusion. George
has over 15 years of experience encompassing technical support, international sales, opera-
tions, marketing, and product line management of a broad range of security technologies for
organizations such as GE Security, Inc., SLC Technologies, Inc.(Interlogix), and CASI-RUSCO,
Inc. George holds an A.S. degree in Electronics & Computer Technology from DeVry University,
Atlanta, Georgia.
George Martinez Mace Security Products
Morgan Hertel is the Vice President and General Manager of Mace Central Station Services.
Morgan is a keystone resource defining technical requirements to vendors and to the
industry. For over 30 years he has done everything from wire pulling to complex system
implementations in the field. Today he manages one of the leading central stations in the
industry and is active on SIA, NBFAA, NICET and CSAA committees. A regular speaker on all
central station subjects, Morgan is renowned for participation on the Accent List Server where
he has shown an exceptional breadth of knowledge that he willingly shares.
Morgan Hertel Mace Central Station
he Vice PPres
Morgan is a keystone resosourc
industry. For over 30 yeears he
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16 17 WHO WE ARE
LEADERSHIP
CORPORATE OFFICERS
Dennis Raefield is Mace’s CEO and President. He has served as a director of the Company since
October 16, 2007. From April 2007 to August 2008, Mr. Raefield has been the President of
Reach Systems, Inc. (a manufacturer of security access control systems). From February 2005
to February 2006, Mr. Raefield was President of Rosslare Security Products, Inc. (a manufa-
cturer of diverse security products). From February 2004 to February 2005, Mr. Raefield was
President of NexVision Consulting (security business consultant). From January 2003 to
February 2004, Mr. Raefield was President of Ortega InfoSystems (a software developer). From
October 1998 to November 2002, Mr. Raefield was President of Ademco and Honeywell Access
Systems (a division of Honeywell, Inc. that manufactured access control systems).
Dennis Raefield CEO and President
Gregory M. Krzemien is serving as the Chief Financial Officer, Treasurer, and Secretary of the
Company. Mr. Krzemien has been with Mace since 1999. From August 1992 through December
1998, he served as Chief Financial Officer and Treasurer of Eastern Environmental Services, Inc.
From October 1988 to August 1992, Mr. Krzemien was a senior audit manager with Ernst &
Young LLP, and he held other positions with that firm since 1981. Mr. Krzemien earned his B.S.
degree in Accounting from Pennsylvania State University and is a certified public accountant.
Gregory M. Krzemien Chief Financial Officer
WHO WE ARE
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14 15 WHAT WE DO
Mace Central StationMace Central Station (Mace CS) is based in
Anaheim, CA. The central station, which
Mace acquired in 2009, has been providing
high-quality wholesale UL central station
monitoring nationwide since 1978, and contin-
ues to achieve the highest quality standards
in the business. With its world class security
services, many security professionals rely
on Mace Central Station for solutions in
today’s market.
The central station currently monitors ap-
proximately 62,000 end user accounts on
behalf of around 460 dealer clients across
the United States. Mace CS is equipped with
the latest in video monitoring technology and
has redundant systems with off-site disaster
recovery. Mace CS also uses the most ad-
vanced automation software available in the
industry—“Stages” by SGS.
The central station is operational 24/7 as
Mace operators monitor accounts around
the clock for several different platforms,
providing a multitude of services for varying
types of businesses. Whether an organiza-
tion requires remote guard services, remote
access control or remote video monitoring,
Mace Central Station operators are highly
skilled and extensively trained to handle any
situation. Mace Central Station also provides
medical alerts such as PERS (Personal Emer-
gency Response Systems) for several clients.
The central station is driven by a relationship
based philosophy and boasts the highest
retention rates in the industry. Its commitment
to the highest level of customer service and
ongoing job-related education and testing led
to the receipt of the prestigious “CSAA Five
Diamond Certification” in 2010. According to
CSAA “fewer than 100 central stations out of
2,700 nationwide have achieved this honor.”
The award signifies five points of excellence
by Mace Central Station.”
“We have invested heavily in technology, people, and
programs to make us the front-runners in the wholesale
monitoring industry.” —MORGAN HERTEL, Vice President & General Manager of Mace CS
al Statitionon (Macee CS
central sstati
009, hass be
esale UL ccen
wide sincce 19
highest qqua
th its world
ecurity pprof
tation foor so
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0 end uuser
60 dealeer cl
Mace CSS is e
monitoringg te
tems witth o
also useses th
vanced automation softwware a
industry—“Stages” by y SSGS.
Th tThe central station is operation
Mace operators monitor acco
sttedd heaav
mmakke us t
ddusstry.”” ——MORGG
12 MACE MEDIA KIT13
Mace Security ProductsMace Security Products is based in Fort
Lauderdale, FL, with logistics (warehousing)
located in the Dallas, TX area. Mace Security
Products is engaged in the design, manu-
facture and sale of electronic security
products for residential, commercial and
industrial applications.
As a leading manufacturer in the electronic
security space, Mace offers top quality
security products for every security need.
From residential and small business applica-
tions that need a simple and affordable DIY
security system to large scale organizations
that require a scalable, high-end, custom-
ized security system, Mace provides flexible
security solutions that fit every installation
application.
Mace sells its electronic security products
via two distinct business channels. The first
is the direct consumer channel that focuses
on selling to residential customers and
small business owners via the internet and
through catalogs. The second is Mace Pro;
Mace’s professional electronic surveillance
business that partners with security dealers
nationwide. Mace authorized dealers are
put through an extensive pre-qualification
process to ensure that Mace brand products
are handled by the best security professionals
out there.
The biggest product segment under Mace’s
electronic security division is video sur-
veillance, which includes state-of-the-art
analog and IP security cameras, feature-rich
surveillance digital video recorders (DVRs),
professional grade security monitors and
related surveillance accessories. Mace also
has an entire line dedicated to access control
and keyless entry, as well as alarm products
including spot alarms and deterrence/intru-
sion alert systems.
With Mace’s ongoing commitment to security
and customer satisfaction, Mace’s product
development team is dedicated to providing
smart, affordable and premium quality
security products that are built to last, which
is why all Mace security products are backed
by outstanding warranties, best-in-class
money-back guarantees and exceptional
customer service and technical support.
“Our products have been engineered to deliver
unprecedented price performance compared to any other
competitive brand in its class.” —GEORGE MARTINEZ, VP and General Manager for Mace Security Products, Inc.
12 TTTTTT
Mace Security ProduMace Security Products is base
Lauderdale, FL, with logistics (w
located in the Dallas, TX area. M
Products is engaged in the des
facture and sale of electronic
products for residential, com
industrial applications.
As a leading manufacturer in t
security space, Mace offers top
security products for every sec
From residential and small bus
tions that need a simple and af
security system to large scale o
that require a scalable, high-en
ized security system, Mace pro
security solutions that fit every
application.
Mace sells its electronic security products
via two distinct business channels. The first
i th di tis the direct cons h l th tumer channel that ffocuses
on selling to residential customers and
security products that are built to last, which
is why all Mace security products are backed
by outstanding warranties, best-in-class
money-back guarantees and exceptional
“Our products have bee
unprecedented price p
competitive brand in it—GEORGE MARTINE
11 WHAT WE DO
CORE BUSINESSES
Mace operates from several locations throughout the United States. The three main divisions
that operate as subsidiaries under Mace Security International, Inc. are:
Mace Personal Defense, Inc.
Mace Security Products, Inc.
Mace CSSS, Inc.
Mace Personal DefenseMace Personal Defense is located in
Bennington, VT. Mace Personal Defense
manufactures pepper sprays for both law
enforcement and consumers, as well as
animal repellants, personal alarms and other
personal safety products.
Mace is the original manufacturer of pepper
sprays in the U.S. In the highly competitive
industry, Mace not only has the largest market
share in its market segment, but also ranks
at the top for its product quality, usability,
features and customer support. On average,
Mace produces more than 500,000 defense
sprays a year.
Sold nationwide, Mace pepper sprays are
available at thousands of retail locations
including sporting goods, automotive, and
department stores, as well as through many
online retailers. Mace products are also sold
internationally in Europe, Japan, Malaysia,
Africa, South America and the UK
among others.
Over the past forty years, Mace Personal
Defense has been setting the standard for
first-class personal defense products in the
industry and has worked hard to create the
most cutting-edge pepper spray formulas
in the world. One example of such research is
the popular Mace Pepper Gel®, a maximum
strength OC pepper formula suspended in a
sticky gel, which has several advantages
over traditional pepper sprays.
In recent years, Mace has also expanded its
manufacturing capabilities to include an
alliance with Shipboard Defense Systems, Inc.
to develop The Shipboard Defense System
(“SDS”), a defensive on-board pepper spray
system to repel pirates.
Mace Personal Defense continues to improve
and expand its product offering, as well as
continuing its dedicated efforts to personal
safety and security as stated by Dennis
Raefield, President & CEO of Mace Security
International, Inc., “Our goal is to have a
pepper spray in every purse and in every car
door and in every home in the United States.”
WHAT WE DO
“Mace Personal Defense continues to grow by
providing innovative, quality products along with
superior customer service and sales support.” —JON GOODRICH, President of Mace Personal Defense
8 9
The Company was sold to Smith & Wesson and consequently transferred to new owner Jon E. Goodrich, along with the rest of their chemical division. In 1987 Mace filed for the ownership of the MACE brand trademark.
HOW IT BEGAN
1987
19981999
20082009
2011
1965
1993
2002
1994
2003
20042005
2007
2010
Mace has been a leading manufacturer in the security industry since the 1980s. It first attracted
attention during the early 1990s for its manufacture of the less-than-lethal defense spray
Mace. Although most of the general public probably still identifies the company with its brand
domination in the pepper spray industry, Mace is now a diversified company within
the security industry.
Within the past 10 years Mace has added an electronic security surveillance company
to its portfolio along with a national UL listed wholesale central monitoring station
that monitors approximately 62,000 end user accounts on behalf of approximately
460 dealer clients.
In the current environment, Mace is aware of the importance of security around
the world. Mace plans to continue developing and marketing cutting-edge security
products and services aimed at allowing its customers to improve their safety
and security needs.
CORPORATE CHRONOLOGY
Mace formed an alliance with Shipboard Defense Systems, Inc. to develop The Shipboard Defense System (“SDS”), a defensive on-board pepper spray system to repel pirates.
Mace completes the first planned expansion of its Central Station (Mace CS) with the acquisition of The Command Center, Inc. (TCCI).
Mace central station partners with RSI technologies to become a Value-added Reseller for Videofied™ video alarm system.
Mace was founded by Allan Litman, Founder and Co-owner of a Pennsylvania Ordinance Equipment Company, after his wife was threatened on the street.
The company changed the name of Mark Sport, Inc to Mace Security International, Inc. In September of that same year, Mace had its initial public offering on the Nasdaq National Market System, trading under the symbol MACE.
Mace purchased Federal Laboratories, the largest tear gas manufacturer in the world.
Mace sold Federal Laboratories to Armor Holdings, Inc.
The Company merged with American Wash Services; Mace purchased over 50 car and truck washes in 1999 and 2000.
Mace adds electronic surveillance products to its security division by acquiring certain assets and operations of Micro-Tech, a manufacturer and retailer of electronic security and surveillance devices.
Mace acquired the assets of Vernex, a producer of CRT, LCD and plasma monitors and televisions.
Mace acquired “Security and More” and “Industrial Vision Source” from American Building Control.
Mace Develops and introduces new innovative Pepper Gel® product.
The Company made a decision to exit the car and truck wash business, selling the majority of these operations from 2005 through 2010.
Mace purchases growing online and digital media services company, Linkstar Interactive.
Mace signs exclusive agreement to market proprietary less-than-lethal aerosol gun for its Pepper Gel® and pepper spray formulations.
Mace Announces Termination Of Louis D. Paolino As CEO and Chairman; Appoints Gerald Laflamme as Interim CEO and Jack Mallon as Chairman.
Mace Appoints Veteran Security Industry Executive, Dennis R. Raefield, As Its New President and Chief Executive Officer.
Mace Acquires Central Station Security Systems, Inc., A wholesale security monitoring company.
Central Station Security Systems, Inc. becomes Mace CSSS, Inc., one of the first US central stations to earn both the UL and ETL listing.
Mace Security Products becomes exclusive Distributor of Sabrafence™ Perimeter Detection Technology.
Mace Central Station (Mace CS) receives CSAA Five Diamond Award.
Mace Security International, Inc. moves trading of stock to OTCQB Marketplace.
Mace Security International, Inc. completes Sale of Linkstar Corporation.
Mace completes the sale of 90% of its car wash assets.
HOW IT BEGAN
6 7 WHERE WE ARE
KEY FACTS
Founders and Date of Incorporation The Mace product was first created by Allan Litman in 1965 and the company was incorporated
as Mace Security International, Inc. in 1993 by Jon Goodrich.
Stock Ticker
Mace Security International, Inc. (OTCQB: MACE) is a public company trading under
the symbol MACE.PK
Employees Mace currently has approximately 120 employees
Business Units
Mace has three main business units that operate as subsidiaries under Mace Security
International, Inc.: Mace Personal Defense, Inc., Mace Security Products, Inc. and
Mace CSSS, Inc.
Corporate Officers Mace corporate officers include Dennis R. Raefield, who is the CEO and President, and Gregory
M. Krzemien who serves as the Chief Financial Officer, Treasurer, and Secretary for the company.
Corporate Governance
Current members of the Mace Board include: Richard A. Barone, Dennis R. Raefield, Michael
Smith, Denis J. Amato and Larry Pollock
Mace Headquarters240 Gibraltar Rd, Suite 220
Horsham, PA 19044 USA
(267) 317-4009
(215) 672-8900
corp.mace.com
Industrial Vision Source13710 Hutton Dr
Farmers Branch, TX 75234 USA
(800) 627-6734
www.i-v-s.com
Mace Personal Defense Products160 Benmont Avenue, Suite 1
Bennington, VT 05201 USA
(800) 255-2634
www.mace.com
Mace Central Station Anaheim, CA
(877) 484-9026
www.macecs.com
Mace Security Products5101 N.W. 21st Avenue, Suite 210
Fort Lauderdale, FL 33309 USA
(877) 585-6223
www.macepro.com
LOCATIONS
WHERE WE ARE
WWHERE WE
In
Fa
LOOCCATIO
WHHERRE W
5 ABOUT MACE
ABOUT MACE
Founded over 40 years ago, Mace is a leading security company that
researches, engineers, develops, manufactures and commercializes
electronic security and personal safety/defense products. Mace also provides
alarm and video monitoring and other security services through its wholesale
central station. The company has headquarters in Horsham, Pa and offices
for its several business divisions across the U.S.
Mace is committed to providing high-quality, premium safety and security
products and services to consumers and businesses worldwide. Over
the years, Mace has created a household brand name that has become
synonymous with the word security both nationally and internationally. What
started with a line of defense sprays has now transformed into a company
that provides an umbrella of security products and services.
“Mace is a complete security company: we sell personal
safety and security products to individuals, and electronic
security systems to security installers—which we then
monitor through our central station.” —DENNIS RAEFIELD, CEO & President of Mace Security International, Inc.
5 AABOUT MA
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TABLE OF CONTENTS
About us
Key Facts
Locations
Corporate Chronology
Core Businesses
Mace Personal Defense, Inc.
Mace Security Products, Inc.
Mace CSSS, Inc.
Company Leadership
Corporate Officers
Business Unit Heads
5
6
7
8
11
17STORYTHE
MACE SECURITY INTERNATIONAL, INC.
SAFETY SECURITY PROTECTION
5101 NW 21st Ave., Ste. 210
Fort Lauderdale, FL 33309
(877) 585-6223
www.mace.comwww.macepro.com
Mace Security Products, Inc.OTCQB: MACE
240 Gibraltar Road, Ste. 220
Horsham, PA 19044
(267) 317-4009
corp.mace.com
Mace Security International, Inc.OTCQB: MACE
160 Benmont Ave., Ste. 1Bennington, VT 05201
(800) 255-2634
www.mace.com
Mace Personal Defense, Inc.OTCQB: MACE
401 W Lincoln Ave., Ste. 101
Anaheim, CA 92805
(877) 484-9026
www.macecs.com
Mace Central StationOTCQB: MACE
1535 N Main St., Ste. 230
Walnut Creek, CA 94596
(925) 478-4488
Mace SecurityInternational, Inc.
S EC U R I T Y I N T E R N AT I O N A L
1535 N Main St., Ste. 230Walnut Creek, CA 94596
Mace SecurityInternational, Inc.
2011 MACE PERSONAL DEFENSE SURVEY
Participant Profile (Total Survey Participation: 115)
AVERAGE PRICEPEOPLE WANT TO PAY:
0 10 20 30 40 50%
$ 10–15 41.5%
$ 16–20
$ 21+
> $ 10
PEPPER SPRAY OWNER?
Yes49% own
No37%
Yes(anotherbrand)14% Y
es:
The reason behind the decisionto purchase Mace:
Worried about my safety 40.3%Worried about my family's safety 37.3%Worried about home invasion 22.4%Worried about car-jacking 0%
Don't think I need one 40.8%Never thought about it 38.8%Don’t know where to buy one 8.2%Scared of safety issues 4.1%Worried about legality of carrying 8.1%
Pocket/Purse/Bag 34.9%Car 16.7%Belt 22.7%Home 12.1%Keychain 13.6%
Where do you keep the spray?
Why not?
No
:ATTRIBUTES PEOPLEASSOCIATE WITH MACE
0 5 10 15 20 25 30%
Powerful 25.5%
High Quality
Dependable
Safety
Popular
Affordable
MA
KIN
GTH
ING
S MUSICARTSBICYCLE
RIDING
DANCING/FITNESS
READING
HOBBIES (TOP RESPONSES)
OUTDOORACTIVITIES
SPO
RTS
BUYING DECISIONS ARE BASED ON
0 5 10 15 20 25 30%
Quality 25.1%
Price
Brand
Guarantees and Warranties
Customer Service and Support
Discount
Convenience of Product Use
Convenience of Product Location
Packaging
Variety of Services
Other
LIFESTYLE
0 3 6 9 12 15%
Conformist
Trendy
Fashion Forward
Other
Growth-Oriented
Cutting Edge
Experimental
Environmentally Friendly
Liberal
Conservative
Socially Conscious
Family–Oriented
Fun-Loving 14.1%
AGE
0 5 10 15 20 25%
Declined to answer
21 or less
65+
55-64
22-34
45-54
35-44
MARITAL STATUS
Married47%
Single45%
Divorced8%
GENDER
Female27%
Male73%
LOCATIONS
CA (45%)VT (13%)PA (8%)OH (4%)
OR (3%)
FL (3%)LA (2%)
NY (2%)
MA (2%)
Other (3%)
AK, MI, CT, TX, NJ, OK, TN, AL, WI,
VA, NC, IL, DC, MA, NH
(1% EACH)
)
)
TX, NJ, OK, TN, AL, WI,
DC, MA, NH
E
30
25.5%
ECCISSECCISS
C
onveni
ckagi
of Ser
22-34ried
le
rced
New Packaging
Participants were only shown one of the model sets and asked to choose the design they liked the most. The following questions answer specifics about the design they chose to vote for.
This portion of the survey was conducted using 3 design versions of the hot pink pepper spray and 3 design versions of the Jogger pepper spray.
23.1% 58.1% 18.8%LIKES DISLIKESthe hot pink logo
the green color in the background
word pepper spray stands out
that it says super strength with big letters on the front
the word “jogger”–its obvious
that there is a lot of information on the front of the package
that it says protect yourself
the photo of the runner on the front
too generic, something you would get at a dollar store
too much "pink"
seems too similar to other, 'knock-off' brands
looks cheap and cheesy
out-of-date, older package from the 80's
looks like an "as-seen-on-TV" / infomercial product. People are usually skeptical about it
the smile on the jogger makes this look not serious enough
the green background color makes it look like a tool product
specifically aimed at women
too much information on the front makes it hard to read
LIKES DISLIKESI'm put off by the word "premium"
looks like a flashlight package
dull
looks pricey
there is no information about capacity
doesn’t immediately tell you what the product is
too dark
the meaning of UV is not clear
the glow on the top looks like the chemical leaked
visually appealing, eye catching, striking, clean and modern design
the design is unisex and appeals to both women and men
the dark background makes it look like a serious product
the Mace logo in white looks the best
easy to read, with all the right information on the front
the features are explained well with the simple graphics
the striking colors make it stand out
looks scientific and high-tech
like that it says premium
LIKES DISLIKESI prefer not seeing the image of a model over seeing some blondie chick that doesn't really relate to me
girl looks like she is having fun, not afraid
silly—happy busty blonde pointing Mace at the reader?
seems too 'gimmick-y'
dislike the image of the woman on the front - too dominant and takes control of the whole package
the smile on the jogger makes this look not serious enough
not enough information on front
there is a lack of graphics
too generic
make's light of Mace's use/need
too gender specific—would be best targeted towards women
it's more aesthetically pleasing than A but not as direct as B
that it says Premium
looks like how I would expect it to look
the image of the runner on the front
the colors and the bright background
that it says original
does and OK job of showing that this is a pepper spray
neat, clean
tells you what it is without reading
OUT OF THE 3 PACKAGES, WHICH ONE APPEALS TO YOU THE MOST?
OriginalPackaging
New PackagingBlack
New PackagingWhite
WHAT ELEMENT/ITEMOF THE PACKAGE DESIGN DID YOU NOTICE FIRST?
VIBRANT COLORCONTRAST
the word “premium”
UV
LO
GOsafety feature set
on the sideMace nameTHE PRODUCT NAME
(top responses) (top responses)
IF THE PACKAGE HAD A KIND OFATTITUDE/EMOTION, HOW WOULD YOU DESCRIBE IT?
PROFESSIONALSERIOUS
NO-NONSENSE
safe
prot
ectiv
e
strong
dependable
MODERN
SLEE
K
TRENDY
HIG
HQ
UA
LIT
Y
IS THE PACKAGEEASY TO READ?
No2%Yes
98%
THE DESIGN RELATES BETTER TO MEN OR WOMEN?
0 10 20 30 40 50%
Both
Men
Women 41%
DO YOU THINK
IS IT CLEARHOW TOHOLD/USETHE SPRAY?
No12%
Yes88%
THIS PRODUCT IS MANUFACTURED BYAND COMES FROM THE ORIGINAL MACE COMPANY.
Is thatapparent
to you?
Is thatimportant
to you?
0 20 40 60 80 100%
Yes 89%
No
No
Yes 56%
DOES THE DESIGNGIVE YOU A FEELING OFRELIABILITY?
No23%
Yes77%
WE PROUDLY SELL
PEPPER SPRAY
Stay alert and beaware of your surr-
oundings at all times.Carry yourself with confidence. Look at
others in the eye as you pass.
STAY SAFE WITH MACESTAY SAFE WITH MACEDon’t wear
headphones, they might make it difficult for you
to sense an at-tacker
BE AWARE, DEVELOP A PLAN OF ACTIONTAKING A FEW SIMPLE STEPS CAN SAVE YOUR LIFE
HOW TO DEFEND YOURSELF
FLIP-TOP SAFETY CAP
ACTUATORBUTTON
BELT CLIP
CANISTERKEYCHAIN
FINGER GRIP
NOZZLE
A pepper spray is a non-lethal defense spray that is used both by civilians for self-defense and defense against animal attacks, and by law enforcement for riot and crowd control. In its most basic form it’s an aerosol spray with hot pepper extract. Pepper sprays are also less commonly known as OC Spray, where OC stands for Oleoresin Capsicum. OC is a derivative of hot cayenne peppers.
WHAT IS PEPPER SPRAY? HOW DOES IT AFFECT THE ATTACKER? HOW FAR CAN I SPRAY?Eyes: Eyes start to water as the capillaries swell up and become red with an extreme burning sensation.
Skin: Inflammatory agents cause the attacker to ex-perience an excruciating burning sensation on the affected area. The irritants can cause the skin can swell up and become red.
Breathing: Pepper spray causes extreme coughing, gagging and wheezing and a burning sensation in the throat, which can cause difficulty breathing. Various pepper spray formulas have different spray distances.
THE ORIGINAL BRAND OF PEPPER SPRAY.WWW.MACE.COM & 1-800-255-2634
BROUGHT TO YOU BY
Use strong verbal commands to intimidate the atta- cker. Shout: BACK OFF! STOP! STAY BACK! If you can’t escape, face an attacker with the pepper spray.
Hold with your fingers around the grip, down at your side, concealed from view. Assertively yell again, “Stop! Stay back!”
If the attacker does not listen, form a pyramid base with your feet, head above hips for bal-ance. Hold the pepper spray upright, free hand forward, palm open.
Spray in short bursts aimed directly at the attacker's face.
Leave the area immediately and get to a safe place!
STOP!
1 2 3 4 5
Take a self defense class, be
prepared to protect yourself if the need arises.
Carry a pepperspray and/or apersonal alarmfor protection.
Don’t trust strangers. Trust your instincts!
Always have a plan
of action; play a mental game of
“What if.”
FOGGER 8’ STREAM 12’CONE 5’ GEL 25’
YOU SHOULD ONLY USE YOUR PEPPER SPRAY AS A LAST RESORT
The example illustrates some common features of many Mace pepper sprays, but a wide variety of models, formulas and spray patterns are available. To purchase your own pepper spray, visit www.mace.com.
MORE IN-DEPTH INFO AT WWW.MACE.COM
Use this coupon code to receive 10% off any Mace Pepper
Spray purchase at www.mace.com.
Mace Personal Defense, Inc. 160 Benmont Ave,
Ste 1, Bennington, VT 05201. 1-800-255-2634
CODE:
SPRAY10
10% OFFMACE.COM
PEPPER SPRAY