MacLean Power Systems

481 Munn Road, Fort Mill SC, 29715 • T: 803.628.4300 F: 803.396.8601 • ©2012 MacLean Power Systems

“They’re there when I need them; and that’s what really counts when you’re in an outage situation.”

- David Willis, Alabama Power – Alabama

“MacLean steps up and works around the clock to get the materials that let electricity get back up.”

- Richard DeLizza, Electric Sales Associates - Florida

24/7 Customer Service

Dedicated Storm Stock

• Web based tools to keep you up-to-date including: - GPS ShipmentTracking (new) - Emergency alert level - Storm stock inventory - Order status - Customer service contact information

• Prioritized storm shipping from multiple locations to ensure utilities get exactly what they need as quickly and efficiently as possible

• Dedicated inventory of over 1,500 catalog items critical to power restoration

• Customer service and shipping representatives available 24/7 during major emergency situations

• Domestic manufacturing operating around the clock for faster lead times for non-inventory items

• Local sales representative network to provide order support and to help answer questions

• MPS engineering support, on-call, to answer all technical questions

Before, during and after a storm, utilities have plenty of un-certainty to deal with, without the added stress of worrying about inventory and critical replacement products for power restoration efforts.

Power recovery is the highest priority for MacLean Power Systems. We take the guesswork and anxiety out of emer-gency situations by offering the highest level of customer services so utilities can concentrate on restoring power to their customers.

Our total service philosophy and culture of continuous improvement demands that we meet and exceed our clients’ expectations especially during times of crisis.

This year we have further enhanced our storm response with a new service that includes a special fleet of carriers with the added benefit of live, web based GPS tracking, providing ‘up to the minute’ shipment status and estimated time of arrival. The feature will reduce the need for non-value added phone calls and emails allowing utilities to concentrate fully on restoring the power.

www.macleanpower.com

Emergency Restoration

Real Time Shipment Tracking

MacLean Power Systems Emergency Restoration

Dedicated Inventory of Critical Restoration Products• Dedicated storm products set aside for utility

needs during storm emergencies• Inventory located at warehouses in Chicago,

Birmingham and Memphis• Central locations provide for flexible and fast

freight options• Critical storm products include:

• Automatic splices • Hot line clamps• Wedge clamps• Machine bolts• Washers• Crossarm pins• Zforce® arresters• Fiberglass crossarms• Distribution deadend insulators• Deadend clamps

• MPS is operating under normal business conditions • Minor/isolated storms can occur with isolated outages where local

stock is not available to restore power• Emergency orders are first priority and will ship as needed from

available inventory• Dedicated storm stock or priority production as needed• MPS will contact you if your order is affected by emergency

situation

• MPS is on alert for potential major outages or is currently supporting restoration

• A major storm is threatening or restoration is in progress• Normal shipping and production operations will continue while at

the same time supporting storm orders • If you are in an affected area, contact your local sales agent to

confirm emergency plan• Confirm your orders on MPServiceNet• If you have a routine order with critical delivery, contact your local

agent

• Major storm is in progress or a less severe storm has occurred with isolated outages reported

• MPS will hold shipping products from the Storm Critical Material list • Restoration orders will have first priority on shipping and production • Normal shipping and production operations will continue provided it

does not interfere with restoration orders• MPServiceNet will be updated daily with any changes in non-storm

orders due to emergency restoration activity

• Major storm has occurred with widespread outages• MPS will place all orders on shipping HOLD • All available inventory will be used for restoration orders only• Shipping restoration orders will be the only priority • Normal orders will be re-prioritized when alert level returns to

ORANGE

Orange

Red

Yellow

GreenMPS Emergency Alert Levels

FreightWhen the storm alert level is or YELLOW, MPS follows the Standard Freight Policy - Zone Shipping with Freight Allowed per our standard policy - unless the customer requests Expedited freight, which will be Freight Prepaid and Billed.

During ORANGE and RED storm alert levels, shipping will be daily, dedicated freight (1 or 2 day delivery, depending on location). Freight will be prepaid and billed. Air Freight will be by request and will be prepaid and billed.

Green

Orange Red

Yellow

Check www.macleanpower.com homepage for current MPS Emergency Alert Levels

481 Munn Road, Fort Mill SC, 29715 • T: 803.628.4300 F: 803.396.8601 • ©2012 MacLean Power Systems