magento order management for growth session ix... · magento order management is a modular, cloud...
TRANSCRIPT
Magento Order Management ForGrowth
Who Am I?
• Solution Architect for the Order Management product, based here in Barcelona, covering “ROW”.
• Nearly two decades of building, architecting, integrating and implementing ecommerce solutions.
John [email protected]
@siftah
IntroductionWhat is the OMS and what are the challenges of growth it helps solve?
Scaling for growth
• Solving the challenge of integration
• Overcoming market differences
• Scaling your platform
Magento Order Management
is a modular, cloud based platform designed to provide centralized inventory, order and fulfillment capabilities that enable commerce
businesses to deliver a consistent, low friction, omnichannel experience to the customer. Providing a platform to manage and analyze all
logistics, customer service and payment processes of an order from creation through completion
How does it work?
Demand
Web
Mobile
Stores
Customer Service
MarketplaceSupply
Physical Stores
Dropship Network
FC / DC
3PL
Where does it fit?
ERPEnterprise Resource PlanningWMS
Warehouse Management System
Magento Commerce
MOMMagento Order Management
Magento Commerce
POSPoint Of Sale
WMSWarehouse Management System
WMSWarehouse Management System
IntegrationSolving the challenge
Integration
TIBCO
Order Statusee-4
Order Broker
adidas Feeds Overview [email protected]
BI Staging / aLS, RBO
WMS (SG, TH, PH, MY)
Web Platforms (SG, TH, PH, MY)
OMS Instances (SG, TH, PH, MY)
adiRace (SG, TH, PH, MY)
WMS
CS Platform
PSPOrders
Order Status
Ordersee-1
ATPInventory
ee-8
Productee-5
Returns
TransferPosting
ATSInventory
ee-7
Ordersee-2
ATSInventory
ee-6
Orders
Orders
Order Status
Order Status
ATSInventory
ATSInventory
Ordersee-12
ATSInventory
ee-10
Order Statusee-3
OrderStatusee-9
RID Feedee-11
RID Feed
Integration
[redacted]
[redacted] Suite
[redacted][redacted]
ATP Inventory
Orders[redacted]
OMS
ATP Inventory
Order Status
Orders
Product Catalogue
[redacted]
WMS[redacted]
ATS Inventory
Order Status
Orders
Partner StoresPartner Stores
Store NetworkWeb Interface
ATS Inventory[redacted]
[redacted] ATS Inventory
Partner StoresPartner Stores
DropShip SuppliersWeb / File Interface
Integration
Prod
uct C
atal
ogue
Inve
ntor
y Ad
just
men
ts
Sale
s O
rder
s
Ord
er S
tatu
s
Inve
ntor
ySn
apsh
ot
OMS
Web Frontend
Telesales
Basket
Prod
uct C
atal
ogue
Warehouse Vendor Vendor Vendor
Inve
ntor
y Sn
apsh
ot
Ord
er S
tatu
s
Ord
ers
Inve
ntor
y Sn
apsh
ot
Ord
er S
tatu
sO
rder
s
Inve
ntor
y Sn
apsh
ot
Ord
er S
tatu
sO
rder
s
Inve
ntor
y Sn
apsh
ot
Ord
er S
tatu
sO
rder
s
Integration
Integration
Market Differences
“We did the hard workSo you don’t have to!”
http://omsdocs.magento.com
Market DifferencesOvercoming them all
Market Differences• Business Structures
• Franchises & Acquisitions• Third Party Logistics• Data mapping – address formats
• Market Specificities• Currency• Language• Payment Methods• Carriers
Market Differences
1
Market Differences
2
Scaling the platformJust don’t do it, let us.
The scaling challenge• SaaS platform, scaled and maintained by Magento• Support for multiple aggregates, front-ends, fulfillment channels• New flows in a manageable fashion, SFS, ISPU, STS, DropShip• Bring new markets/sites/fulfillment partners online individually
We did it!
Scaling for growth• Solving the challenge of integration
• Platform for integrations; service bus approach, de-couples• Standard messages with configurable business flows• Data mapping exercise
• Overcoming market differences• Configuring different behaviours per market (sales channel) or source• Multi-language, currency, payment methods• All mapped into standard flow, for ease of reporting/comparison
• Scaling the platform• SaaS platform, scaled and maintained by Magento• Support for multiple aggregates, front-ends, fulfillment channels• New flows in a manageable fashion, SFS, ISPU, STS, DropShip
Theodor Tollefsen, Chris Hammond
Thank You!
