maggie hsu speech at national wellness institute 2016
TRANSCRIPT
Maggie HsuNational Wellness Institute, Worksite AcademyJune 2016
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Holacracy
Case Study: Zappos.com
Case Study: Downtown Project
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Acquired by Amazon in 2009 for $1.2BN
Online shoe retailer founded in 1999
1,500 employees
CEO Tony Hsieh
Culture & 10 core values
Longest recorded call was over 10 hours
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What are your company’s strategy statements?
Zappos prioritizes employee health (mental and physical) OVER bottom-line cost
STRATEGY STATEMENT
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Wellness Director
Life Coaches
Charity/CSR Director
Sustainability Director
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WELLNESS
• Nevada is ranked 47th in health among all states in the US – this ranking is comprised of: • Health risks: includes binge drinking,
smoking, and physical activity• Health outcomes: stroke, high blood
pressure, and diabetes• Community conditions: includes high
school graduation rates, violent crime, and teen birth rate
Monnat, Shannon M. 2012. “Disease Prevalence and Behavioral Risk in Nevada.” In The Social Health of Nevada: Leading Indicators and Quality of Life in the Silver State, edited by Dmitri
N. Shalin. Las Vegas, NV: UNLV Center for Democratic Culture
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• On-site gym• On-site fitness and health classes• Financial literacy classes• Pay for employees to enter races• Pay for on-site Weight Watchers• On-site dental cleanings• Free smoking cessation classes• Nap rooms• Exercise/activity rewards• Desk treadmills• On-site massages
WELLNESS
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VIDEO – ZOO
COMMUNITY/CSR
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SUSTAINABILITY
• HQ is LEED Gold• Employee bike share• Worked with city to improve bus routes• Added preferred parking for Low Emitting vehicles;
installed electric car charging stations
COMMUNITY | ENERGY | WATER | MATERIALS | RECYCLING |
WELLNESS
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LIFE COACHING
• Goals Department founded in 2004
• Resource for employees to set and achieve 30-day goals (personal or professional)
• Two most common are weight loss and confidence building
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University
• “Sharing the Zappos culture with the world”
• Tours of Zappos headquarters• Week-long training for other
organizations
• Internal training covering everything from conflict resolution to creativity to mentorship
ADDITIONAL OFFERINGS
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WHAT NEXT?
Holacracy
Sam
Brand Partnerships Director
Graphic DesignEmployee Engagement
Obligation to Sense “Tensions”
Office snack selection
Diversity Initiative
Process improvement
Volunteer opportunities
Collaboration tool
New business line
Antoinette(4 years)
Tech
Emotional Intelligence
Tech Holacracy
Call Center
Leadership Development
Holacracy
500+ circles4 circles per person8 roles per person
260Employees
(18%)
InnovationAcross Company
DecisionTransparency
Rigid hierarch
y100% time in primary
role
Soft hierarch
y50%
time in primary
role
No hierarch
y10%
time in primary
role
Self-Management Spectrum
• Tolerance for ambiguity
• Self-motivation
Key attributes - peopleTAKEAWAYS
Key attributes - organization• Open and honest
communication
• Trust
• Understanding of purpose
28©
inoldlasvegas.com
29© David Becker
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FREMONT EAST
TONY HSIEH1996-1998: LinkExchange (online advertising) Sold to Microsoft for $265 million
1999: Venture Frogs (investment fund) - Invested in Zappos1999-Today: Zappos2009: Amazon acquires Zappos for $1.2 billion2010: NYT bestseller Delivering Happiness published
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LAS VEGAS CITY HALL
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$350 MILLION INVESTMENT$200M – Real Estate
$50M – Small Businesses$50M – Tech Startups
$50M – Education, Arts, Culture
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ROI vs. ROC & ROLInstead of maximizing short-term ROI
(Return On Investment)...We focus on maximizing long-term ROC
(Return on Collisions)and sustaining ROL
(Return On Luck) – Accelerating Serendipity
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VIDEO – DTP
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CONTAINER PARK
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SMALL BUSINESS
50+ COMPANIES
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MEDICAL CLINIC
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9TH BRIDGE SCHOOL
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LIFE IS BEAUTIFUL
100,000 PEOPLE
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DOWNTOWN RANGERS
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Crime reports within DTP footprintAnnual change (%)2012-2014
Sexual Assault -48%Robbery -33%Burglary -35% Assault & Battery -16%Disorder CFS -16%Larceny Theft -7%Homicide 0%Auto Theft 2%
-16%
Source: Las Vegas Metro Police Department
CRIME
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EAT
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VIDEO – EAT
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Ecosystem approach
Catalyst for community initiatives
TAKEAWAYS
“Research shows that every time the size of a city doubles, innovation or productivity per residence increases by 15 percent. But when companies get bigger, innovation or productivity per employee goes down. So we’re trying to figure out how to structure Zappos more like a city, and less like a bureaucratic corporation. In a city, people and businesses are self-organizing.”Tony Hsieh, CEO Zappos.com
