magicman - the cruise industry's best kept secret
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Magicman: The Cruise Industry’s Best Kept Secret
The story of Magicman
Magicman was established in 1993 by Mark Henderson.
Mark has a personal passion for the marine industry. He served as an engineer and shipwright in the Royal Navy for 15 years.
He developed a range of innovative techniques for repairing damage such as scratches and chips in hard surfaces.
Today Magicman has a staff of nearly 100 people nationwide and an annual turnover of over £5 million.
What we do
Our technicians repair, restore and resurface damaged items or areas as well as protecting and preserving others.
Trusted throughout the industryThanks to our proven track record we are the preferred supplier to most of the Top 50 construction companies in the UK, a growing number of global insurance giants and many shipping operators including...
Major projects include…
2012 Olympic Park & Village, London
Ericsson’s Headquarters, Stockholm
The Foreign Office, London
Guy's and St Thomas's Hospitals, London
Kensington Palace Gardens, London
King Edward Memorial Hospital, Bermuda
Heathrow terminal 5 and 2, London
Imperial War Museum, London
Islamabad British High Commision, Pakistan
Nya Karolinska University Hospital, Stockholm
O2 Arena and Arsenal Emirates Stadium, London
St. Pancras International, London
Our core offering
Repair don’t replace methodology.
Significant cost savings when compared to replacement.
Enormous environmental benefits.
Permanent high quality solutions, not cosmetic repairs.
Our core offering
First time repair success rate of over 90%.
Reduce the risk of ancillary damage.
Many items can be back in use within hours.
All our repairs carry a one year warranty.
Before
Scratched stateroom door.
After
Before
Hole in a shower tray.
After
Before
Restored vanity unit.
After
Before
Holes in ceramic tiles.
After
Before After
Bath tap holes in acrylic.
Before
When inspection holes are cut to find and cure leaks, Magicman will restore them to their original condition.
After
Before
Rejuvenating brass.
After
Before
And stainless steel.
After
Before
Wood restoration on fixtures and furniture.
After
Before
Furniture restoration.
After
Before
Furniture restoration.
After
Before
Private dining room refurbishment.
After
Before
Resurfacing or re-colouring entire areas.
After
We know from Google Analytics that an increasing number of customers are on iPhone and Android devices.
Customer focused and forward thinking
In May 2016 we launched the Magicman app in the UK on the Apple App Store and Google Play. It’s now available on iOS in the US and UAE.
It enables customers to upload photos of damaged items direct from their device and get an estimate easily and quickly.
Our customers say…
Magicman have exceeded our previous expectations of a surface repair company, particularly in the recovery of items usually deemed scrap.” – Carnival UK
“A truly genuine success for both businesses but more importantly a winning solution for our customers” – B&Q
“Magicman did very well in coping with the Ministry of Defence's strict access requirements and continued thereafter to deliver a professional and prompt service whenever called upon.” – BAM Construction
Magicman Training Academy
Magicman recently invested almost £200,000 in new training facilities.
It gives us the scalability to meet the needs of new and existing clients.
Training includes hard surface repairs, customer service and health and safety.
Magicman are OHSAS 18001-2007 accredited. Less than 1% of UK companies achieve this accreditation.
Magicman Training Academy
Our certifications guarantee our quality
We have trained close to 100 Magicman repair technicians so far.
Magicman Marine
We work on vessels all over the world…
BahamasBarcelonaBremerhavenCadizCivitaveccia
Fort LauderdaleGalvestonGenoaGran CanariaHamburg
IcelandLivornoMaltaMexicoNaples
Puerto RicoSouthamptonVancouverVenice.
Marine Services
Enhanced passenger satisfaction by restoring unsightly damage and reducing unplanned maintenance.
Extending the life of fixed assets to reduce re-fit costs.
Damage prevention – protect against atmospheric corrosion and salt deposits on glass, brass, aluminium and stainless steel.
Magicman are licensed applicators of Ritec ClearShield Eco-SystemTM for both construction and marine.
How it works
Site safes dispatched to each vessel containing broad range of plant and stock. This enables rapid deployment of staff.
This will be planned over an agreed period.
Stock to be replenished at cost to the client.
Photographs or video transmitted together with agreed proforma work request to Magicman via email, uplink, 360 self-serve or Magicman App.
How it works
Proforma to contain all necessary details
work areas and locations
number of items to be repaired
required dates
hours to be worked
day or night work
other limiting factors
sea riding or refit
How it works
Magicman liaison team will make contact to establish flight, accommodation and other travel details. All travel costs to be covered by the client.
A dedicated Cruise Liaison team will ensure rigorous compliance to your instructions.
Get in Touch
Mark HendersonCEO, Magicman Group
+44 7718 628 [email protected]
Kevin MaxtedHead of Technical Services
+44 7740 485 791 [email protected]
For further information visit magicman.co.uk
Wayne BowersCruise Liaison Manager
+44 7718 009 [email protected]
Thanks for your time