maha ramdan cv
TRANSCRIPT
Maha Ramadan AhmedAddress: 42 Alex st. – Heliopolis E-mail: [email protected]: (002) -01110333020Date of birth: March 11, 1979Nationality: EgyptianMarital Status: Single
Professional Summary:
Achieved customer Service and quality goals, positively impacting business performance, provided escalation support, Honed management skills through business management degree, Trained in managing groups, setting goals, providing directives, and overseeing plan of action, able to lead, motivate & train teams by examples to improve quality, deliver outstanding service, and ensure procedural compliance, proven problem solving skills.
Objective:
Seeking a challenging position in a progressive company that believes in adopting hard worker junior candidates, an organization where I can demonstrate all my scales and improve my qualifications and use my interpersonal communication talents. Seeking a position that provides growth potential & professional development
Education Faculty of Art, Ein Shams University
Sociology Department.
Graduated 2003
Language
English Very Good
Arabic Excellent “mother tongue”
Current Job EL Ansary Trading and contracting company
Manger;From May 2011 till present
Doing monthly reports for the management with the activity of the month
Responsible for organizing and maintaining a central facility for the purchase of all
goods, services and contracts on a best price / best quality basis. Also ensuring
smooth supply of material, consumables and equipment to the comp
Controlling the purchase and supply of all procured items & services.
Negotiating price and terms of products with suppliers.
Establishing terms, pricing, quality requirements, delivery, and contracts.
Adhering to all company policies with particular regard to accounting procedures.
Reviewing all contracts/agreements to achieve ‘best price/best quality’ purchasing.
Preparing & processing requisitions, purchase orders & invoices for purchases.
Giving sourcing input to colleagues to aid business planning & development
Making recommendations & advising senior management on all purchasing
issues.
Maintaining records of supplier contracts, agreements, goods ordered received.
Account receivable section
Oversee all aspects of collecting payments due from accounts receivable.
Build relationships with accounts to develop trust and find solutions to help clients
meet financial obligations.
Conduct follow up calls with customers to collect past due payments.
Manage individual accounts at 30, 90 and 180 day level using database systems.
Determine if product function, condition or utilization caused problems that were
not addressed by customer service.
Work with clients with hardships to make monthly payments that would fulfill the
full payment.
Negotiate partial payment if deemed necessary due to product issues.
Analyze accounts past due by 180 days and determine collection feasibility, sending
worse case scenario to accounting for bad debt status.
Food Stuff for Import
Supervisor customer service, From June 2007 2011
Responsible for training new hires. Responsible for follow-up reports of the customers and
contact those in case there are Send quotations per month for customers and make sure he
arrived for them. Send follow-up quotations for new varieties and send
samples if needed. Checking emails and following up and being keen on
replying on time Getting feedback from clients regularly in order to improve
our services Completing all the deals procedures with the new clients Client's satisfaction is a priority and a target. Ensure complaints are handled as well
Safety Food Company
Customer service, From May 2002 2007
Responsible for collect prices from importing companies every month and make price comparison between them to have the best price.
Forwarding offers and discussed with the client and have confirmation about it.
Sending orders to the customers and make sure they received.
Solving problems for clients if it found.
PROFESSIONAL QUALIFICATIONS English Courses at Birletz
MOS at yat learning centers
ICDL Course Word, Excel, Power point, Access, Net, IT, Windows,
outlook
Expertise
Hard worker and appreciates teamwork spirit. Ability to work under pressure. Excellent communication skills. Handling more than a customer in the same time Leading teamwork Decoders technical support and programming
knowledge Flexible to learn anything new Self-motivated and creative Have a diplomatic talents which makes
communication easier
INTERESTS
Reading Travelling Internet browsin
- REFERENCES AVAILABLE UPON REQUEST -