APresentation on

Department of Mechanical Engineering

PRITHVI RAJ

Mahindra First Choice Car Services

Contents Foundation After market sector Mahindra First Choice Services About the workshop Cycle of operation Services offered

Engine Brake repair Steering & suspension Air conditioning Wheel balancing & alignment Painting & denting Car grooming

FoundationMahindra group founded in 1945 as a steel trading company entered the automotive manufacturing in 1947 to bring the iconic Willys Jeep on to Indian Roads. Over the years, Mahindra Group has diversified into many businesses in order to meets the needs of customers. Mahindra Group’s operations span 18 key industries that form the foundation of every modern economy. From aerospace , agribusiness , automotive , construction equipment to consulting services , real state , retail , two wheelers , Aftermarket Sector and even Defence services.

Mahindra has almost 1.5 lakh employees and its span is over 100 countries.

After market sectorMahindra & Mahindra started After Market Sector for taking care of growing population of cars in India. This is a vast untapped potential in the after market space covering multi-brand used cars, servicing and spares.

The business units in the after-market sector are:- Mahindra First choice Services(Multi brand car service chain) Mahindra First Choice Wheels(Sale & purchase of used cars)

Mahindra First Choice Services

Mahindra First Choice Services(MFCS) is wholly owned subsidiary of Mahindra & Mahindra and is part its After-market sector. It has world class service centres across all major cities in India. Its plan is to open 500 service centres by 2017 and become top players in out of warranty cars.

About the workshop

The workshop has three divisions. The services department, the inventory department and the washing department. The services department into 4 shops namely workshop, paint shop, dent shop, alignment shop. Further the workshop has 2 division. one is for Cars, SUVs and MUVs and the other is for Auto and goods carriers. All the shops are equipped with different types of machineries. The first division of workshop has 22 bays working properly. Each bay hydraulic or pneumatic motor on which vehicles are lifted, tool box and again a pneumatic motor to clean the dust with the help of high pressure air or can be used as wrenches with the help of gun. The workshop has 22 mechanics, 22 helpers and 7 service advisors. The service advisors guides the mechanics.

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Cycle of operation Gate •Entry from the gate to workshop gallery.

•Issue of job card.

Check •The mechanic asks the problem from owner.•Inspection by mechanic.

Inventory •The mechanic makes a list of required accessories.•The service engineer inspects the problems and suggest changes.

Service •Accessories and oils are collected from inventory .•The service is started in guidance of service advisor.

Washing •The vehicle is washed in the washing shop with pressured water using paint friendly reagents to give shine.

Out •All the bills are cleared and gate pass is given.

Continues…

First the vehicle is entered through the gate and it is lined up in gallery. A job card is prepared and a mechanic is allotted for the service. The mechanic whom it is allotted asks the problem from the owner of the vehicles and then the mechanic himself inspects the vehicle and note down the problems in job card. The job card is forwarded to the service engineer and the service engineer himself inspects the problems and gives a okay sign for the accessories and oils to be collected from the inventory.The service is started in presence of service advisor. All the problems are solved and oil is changed in the bay.After this the vehicle is sent to the washing there it is washed.After clearing all the bills the gate pass is issued and vehicle goes out.

At the bills counter a feedback is given to customer to give true ratings of mechanic.

Services

Servicing is of two types:- Free service. Paid service.

Free service:-Every vehicle comes with some free services for a specified period of time. In free service prices of only oil top up is to be given and labour charges are free. Replacement of any defective part is done if it is under manufacturer warranty.

Paid Service:-After free service, customer has to pay for servicing. In this customer has to pay for oil change, part change and labour charge.

ServicesThe various services carried about are:-

Engine Brake repair

Steering & suspension Clutch & Transmission

Wheel care

Car groomingDenting & painting

Air conditioning

EngineMahindra uses various types of engines to power its vehicles namely mHawk and mEagle. mHawk engine is broadly used in TUV300 , XUV500 & Scorpio and mEagle engine is used in Xylo.

mHawk used in XUV500 develops 140bhp and it is 2.2l turbo diesel engine at the same time mHawk used in scorpio develops 120bhp.

mEagle CRDe engine is used in Xylo and it delivers 112bhp. It has dual pilot injection which makes it to reach 60kph in 6.2 seconds.

mHawk and mEagle employs a top mounted intercooler to provide extra exhaust.

Engine oilEngine oil has main function of lubricating the and cooling the inside of engine. It plays a major role in proper working order of engine. Oil is used to lubricate the pistons, piston rings and cylinders. Thin film of oil, leftover when pistons move in cylinders, are sucked in combustion chamber and get burnt. Engine oil should be changed at regular interval to keep the smooth functioning of engine. For this this engine is lifted with the help of pneumatic motors. The engine oil dipstick is removed and a litre of additive is added to clean the oil chamber. Then the oil is removed from bottom and new oil is added upto a marked level.

Like the engine oil various type other oil is added for different purposes like:- Engine coolant

Brake fluid. Power steering oil. Windshield washer fluid. Clutch fluid.

Filters are also changed in servicing of the vehicle, they are changed after a fixed distance covered or over a period of time. Filters used in vehicles are :- Oil filter. Air filter.

Brake repair

In vehicles many a times disc fails to function effectively or the brake shoe makes noises. In this case changing of brake shoe is done to eliminate the problem. In case disc brakes the disc is changed along with springs.

Steering & suspensionVarious problems in steering comes with time such as vibrating at high speeds, steering fail etc. comes in light and these problems are solved in workshop. If the problem is severe the setup is changed but initially its costly but to some extent only rack & pinion arrangement gives the solution.

Suspension problems causes vehicle to pull one side while driving and this may be due to low tire pressure, uneven tire wear, alignment bad, due to springs or steering component is bad. Other than all springs should be changed if it has any problem.

Air conditioningSeeing the problems in air conditioner various check-up are carried out with the help of computer and on retrieving the error codes, the specified components such as compressor, condenser etc. are changed or repaired.Company gives a list of errors codes and to which it is related to. Computer diagnosis is often the most cost effective and efficient way for a automobile technician to diagnose a problem.

Wheel balancing & AlignmentCorrect wheel balance is very important for vehicles as unbalanced wheels can cause premature and accelerated wear of tyres and shock absorbers.

In this the wheel is rotated at a RPM of 100 to determine the misbalance. Once located weight balance is added at specific place given by the machine. And again the test is carried to find out the errors.

Denting & paintingDents are the scratches that occur on vehicles when they collide with any other body or thing. Dents are repaired using some specific machine. One such is Tecna machine which is used as dc spot wielder and dent remover.. Mahindra also car dent estimator on its website.Painting is done in specialised room designed to paint. Any external particle is not allowed to enter the room. The painters enters the room in a specialised suite only and special machine is used for the mixing of paint and for spraying paint

Car grooming

Car grooming mainly includes cleaning of car, washing, cleaning dashboards, cleaning of engine. In this engine is also polished with a particular type of fluid by Mahindra to avoid corrosion and rusting of engine. There are also grooming packages are available at an extra cost.

Some other things that are checked while vehicle is in service bay:- Engine oil leakage. Air bags. Music system. Tyre pressure. Head lights. Windshield wiper. Operation of horn. Gear shifting condition. Parking brake liver operation. Rear view mirrors. Central lock functioning. Wiper water spray. Condition of wiper blades. Head lamp focusing. Road test.

Thank You For your time

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