mailcom 2011 - hush! top secrets of leadership to improve job security

MAILCOM 2011- Washington, DC - February 28 - March 3

LD248

Hush! Top Secrets of Leadership to Improve Job Security

Tuesday, March 1, 2011, Round Four, 2:00-3:00PM

James P. Mullan, CMDSM, EMCM, MQC, MDCJames P. Mullan, CMDSM, EMCM, MQC, MDCNational Operations Manager – Chubb National Operations Manager – Chubb Oce Business ServicesOce Business Services

William L. Ware, CMDSMWilliam L. Ware, CMDSMSenior Site ManagerSenior Site ManagerOce Business ServicesOce Business Services

Course #:

Title

Scheduled For:

Presented By:


Lead by Example

“Leadership is fairly simple…it requires us to know the details of our profession, to truly care and focus on our soldiers, and to lead by example.” Gen. Dennis J. Reimer


Respect and Loyalty are Inseparable

“Success is the result of perfection, hard work, learning from failure, loyalty to those for whom you work, and persistence.” Colin Powell


Recognition Means More Than Just Money

“The deepest craving in human nature is the craving to be appreciated.” William James


Communication is More Than Just Talking

“When in doubt, communicate!” Anonymous


Know What You Want To Do

“A leader is one who knows the way, goes the way and shows the way.” John C. Maxwell


Tell People What to Do, Not How to Do It

“No matter what accomplishments you achieve, somebody helps you.” Althea Gibson


Realize You're in Sales, Whether You Get Paid a Commission or Not

“Sales are the engine that pulls the train. Everything else follows.”

Harvey Mackay


Great Customer Service is a Requirement, Not an Option

“To provide appropriate service you have to know what your customer is feeling.” Dan James


Character Counts

“Do the right thing. It will gratify some people and astonish the rest.” Mark Twain


Humor Helps

“The human race has one really effective weapon, and that is laughter.” Mark Twain


Your only security in the work force is YOU! Your skills, Your education, Your experience and Your ability to make a difference. Your employer must feel that you are more valuable and responsible for their growth and survival than thealternative.

You must be viewed as a necessary tool for the company growth and survival. You must contribute to the bottom line not You must contribute to the bottom line not deplete it.deplete it.

To insure your security you need to continually enhance your skills, understand where you bring value and always be conscious of how you influence the company’s profitability. Size of company doesn’t matter, profitability does.

I don’t think there is such an animal today, but if I had to try and do something to improve or increase my chances of NOT being the person my organization decided had to go I would try to make most of the following items part of my Daily routine.


Take Care Of Your CustomersTake Care Of Your CustomersWe all have customers. These are the folks who depend on us for the products and services we provide. Some are internal customers. There are others in our organization that depends on us for the work we do. Some are external. Everyone's job security ultimately rests on satisfying all of our satisfying all of our customers.customers.Save Your Company MoneySave Your Company Money There are many ways to cut costs. Analyze expenditures in your area. Point out ways to save. When you see waste, nail it. Profit dollars are hard to get. Don't allow them to be squandered.Become A Team PlayerBecome A Team Player The only place a "lone ranger" succeeds is in the movies. Substitute "we" for "I" in your business discussions. Work hard to cooperate rather than criticize. Find win-win solutions for internal conflicts.Be Positive And EnthusiasticBe Positive And Enthusiastic Hall of Fame football coach Vince Lombardi said, "If you're not fired with enthusiasm you'll be fired "If you're not fired with enthusiasm you'll be fired with enthusiasm."with enthusiasm." Most managers prefer an employee with a good positive attitude and fewer skills over a highly skilled person with an "I don't care" attitudeImprove Your Communication SkillsImprove Your Communication SkillsFolks who know how to listen carefully, speak fluently and write welllisten carefully, speak fluently and write well have extra value to most companies. Join a Toastmasters Club, read good books on this topic or attend communication-building seminars and workshops.Think ForwardThink ForwardPlan ahead, anticipate problems and solve them quicklyanticipate problems and solve them quickly. If you have to go to your boss with a problem, always suggest possible solutions.Focus On What, Not WhoFocus On What, Not Who When problems arise, try to find out what happened and what can be done. Who caused the problem is not important. Finding a solution is.


Spend Your Time WiselySpend Your Time Wisely Learn to prioritize, organize and specializeprioritize, organize and specialize. Avoid fruitless meetings. Make notes of discussions before you phone. Place your own phone calls. Do challenging work when you are fresh and at your best. Spend minutes as if they were dollars. Do the most important work first. Don't confuse urgent tasks with important ones.Spend Your Time WiselySpend Your Time Wisely Learn to prioritize, organize and specializeprioritize, organize and specialize. Avoid fruitless meetings. Make notes of discussions before you phone. Place your own phone calls. Do challenging work when you are fresh and at your best. Spend minutes as if they were dollars. Do the most important work first. Don't confuse urgent tasks with important ones.Avoid Making Enemies Avoid Making Enemies There's an adage that warns us to be careful who we step on as we climb the ladder of success. You never know who you'll meet on the way down. Cross TrainCross Train Build your skills by accepting every training opportunity. Broaden your value by being good in more than one area. When attending seminars, take good notes, listen carefully and be an active When attending seminars, take good notes, listen carefully and be an active participant.participant. Review your notes and materials every week until you've mastered the concepts.Be A FriendBe A Friend Choose your friends carefully. Surround yourself with positive people whose ethics, integrity and positive people whose ethics, integrity and company loyaltycompany loyalty are above reproach. A good friend who has the respect of his or her superiors can be a huge asset to your career.Apply Yourself DiligentlyApply Yourself Diligently A valuable employee is one who knows how to work hard and work smart - and, most importantly, is who gives his or her best every day. The best way to keep your job or get a promotion is to do what you do welldo what you do well..

[email protected]

mailto:[email protected]


MSMA - Certification and Certificate Programs

What certification programs are available through MSMA?

MDC MDSM MDSS

Who should obtain a certification?

Mail industry front line to mid level managers Designers Mailers Marketing Professionals Printers Suppliers that promote and sell Mailing related goods and services

Did you know as an MSMA Member you are entitled to:1. Discounts on your MAILCOM registration fee2. Qualification Points towards certification3. Will join the Largest Private Professional Network

Group in the Industry

For more information visit the MSMA at Booth # 212 in the exhibition hall or on the web at www.msmanational.org

http://www.msmanational.org/


James P. Mullan, CMDSM, EMCM, MQCOBS National Operations Manager - Chubb

Chubb & Son15 Mountain View Road

Warren, NJ 07095908-903-2869 W908-903-2027 F201-779-9355 C

[email protected]

[email protected] William L. Ware, CMDSM

Senior Site ManagerOce Business Services, Inc.

Time Inc.1271 Avenue of the Americas

New York, NY 10020212-522-9258 office212-522-1249 fax

[email protected]

mailto:[email protected]@Oce.com

mailto:[email protected]@Oce.com

mailcom 2011 - hush! top secrets of leadership to improve job security

Leadership & Management