mailer rating national deployment introduction. fast 2 agenda mailer rating overview mailer...
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DESCRIPTION3 Mailer Rating Goals & Overview FAST Mailer Rating offers the most efficient drop shipment customers a greater opportunity to schedule appointments Mailer Rating encourages higher standards of performance by the mailer community when providing information for incoming shipments at a USPS facility
Mailer Rating National Deployment Introduction FAST 2 Agenda Mailer Rating Overview Mailer Reminders Mailer Rating Resources 3 Mailer Rating Goals & Overview FAST Mailer Rating offers the most efficient drop shipment customers a greater opportunity to schedule appointments Mailer Rating encourages higher standards of performance by the mailer community when providing information for incoming shipments at a USPS facility FAST 4 Mailer Rating Process Flow Appointments are given individual scores to rate accurate appointment scheduling data. An appointment may not be scored until it is considered finalized. Appointments are considered finalized at 12 Days (288 hours) past the scheduled appointment time. Appointment rating scores are used when calculating corporate rating. Ratings and Tier placement take effect 4 weeks from the appointment date. FAST 5 Example - Mailer Rating Timeline Corporate Rating is calculated on August 16th and tiers will be designated based on appointment data from July 7th to August 3 rd. On August 18th FAST allocates appointment slots according to tier availability for appointments scheduled for September 1 st onward. Appointment availability for September 1 st onward will be based on tier. FAST 6 Mailer Rating Review Submission Method/Content Detail ( 20 Pts) + On-Time Accuracy ( 40 Pts) + Content Accuracy ( 40 Pts) + Pre-Notification & Irregularity Deductions (10 pts) _____________________________ Appointment Score Schedulers who are placed in Tier 1 will have greater availability to slots when scheduling appointments than schedulers placed in Tiers 2-4. Mailer ratings can have a great effect on future drop shipments and mailer logistics. FAST 7 Tier Percentage and Slot Allocation Functionality Slot allocation will always award the first slot to tier 4 Remaining slots distributed based on tier percentage and the trickle down effect starting with Tier 1 Additionally, if the distribution equals 0.6 of a full slot or greater, a full slot will be allocated to tiers 1, 2 and 3 The remaining slots will be assigned to tier 4 if not utilized in other tiers Partial Slots will carry over to the next available tier: If distribution < 0.6 If a fractional slots remain after allocation (e.g. 0.2 slots will be carried to tier 2 if 1.2 slots are allocated to a tier 1 based on tier percentage) FAST 8 ANY FACILITY (ABC) Example - Slot Allocation Conversion Percentage of Total Appointments Scheduled for Each Tier Number of Pallet Slots per Hour Current Functionality 6 Slots At 8 PM TIER 110%0 slot TIER 25%1 slot TIER 325%1 slot TIER 460%4 slots Current functionality with 6 Pallet Appointments at 8 PM First Slot awarded to Tier 4 with 5 Slots Calculated by Tier Percentage Tier 1: 5 X.10 =.50 (0 slot rounded down) Tier 2: (5 X.05) +.5 =.75 (1 slot rounded up) Tier 3: (5 X.25) = 1.25 (1 slot rounded down) Tier 4: (5 X.60) +.25 = 3.25 (1 slot awarded + 3 slots remaining = 4 slots) FAST 9 Agenda Mailer Reminders Mailer Rating Resources Mailer Rating Overview FAST 10 Mailer Checklist Ensure all drop shipments have an appointment in FAST Ensure the appointment number is on all PS Forms 8125 If a shipment arrives without an appointment number, a Scheduler ID must be provided. Drivers will be asked to contact the Dispatcher or Scheduler in order to furnish this information If you are an LTL carrier, or if you use an LTL carrier, you must work together to ensure you meet the requirement of one appointment per truck per stop. Shipments arriving at postal facilities with multiple appointments reduce the opportunity for other schedulers to book appointments. All multiple appointments will be rated zero for the entire appointment Mailer Reminders FAST 11 Mailer Checklist Monitor your Recurring Appointment Performance Report regularly Review all PS Forms 8125 returned from your drivers Schedule accurate content for appointments and update as needed Cancel appointments with more than 12 hours notice Arrive on time for all appointments Monitor your Closeout Data Report and follow-up on discrepancies; contact facility as soon as possible Mailer Reminders (continued) FAST 12 Agenda Mailer Rating Overview Mailer Reminders Mailer Rating Resources FAST 13 Mailer Rating Resources FAST Training & Job Aids Available on the Customer website at https://fast.usps.comhttps://fast.usps.com Pre-login users can click on Resources > Reference Documents to: Download updated Customer Web-Based Training (Module 7) View FAST Job Aids View FAST User Guide View, link to or download Publication 804, Drop Shipment Procedures for Destination Entry, Domestic Mail Manual, and all PS Forms Mailer Rating Reports Users can access the following Mailer Rating reports: Appointment Rating Analysis Report Corporate Rating Report Recurring Appointment Performance Report Slot Availability Report FAST 14 Mailer Rating Resources (continued) Please direct Mailer Rating operational issues to FAST Operations atPlease direct Mailer Rating functionality questions to