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MIS 101 Term Paper#

Term PaperOn

Computer Technology in Medical Science

Exceptional People---------

Exceptional Care

Plot 15, Road 71, Gulshan Dhaka -1212, Bangladesh

Phone: 8836000-10, 8836434-44(8066), 01914001234

EAST WEST UNIVERSITY

Spring-2008

Instructor: Mr.Mahmud Zubayer

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MIS 101 Term Paper#

TERM PAPER

Course: MIS 101

Course title:Management Information System.

Section : 01

Submitted To:

Mr. Mahmud Zubayer.Senior Lecturer Dept. of Business Administration.

(East West University)

Term Paper On : Computer Technology in Medical Science.

Submitted By:-

MD.Tazim Kabir ID- 2007-2-10-140Md. Saiful Islam Chowdhury ID- 2007-2-10-158Abu Sufian ID- 2007-2-10-107Fahmida Mishu ID- 2005-3-10-128

Submission date: 1st April 2008.


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MIS 101 Term Paper#

We first express our deep gratitude to the almighty Allah who gave us the

opportunity to finish this task. In preparing this report a considerable amount of thinking

and informational inputs from various sources were involved. We express our sincere

gratitude to everyone who contributed towards making this report possible. Major

contributions were received from officials at United Hospital limited and East West

University, Dhaka.

First of all we would like to thank the authorities of United Hospital limited to

help us with valuable information about their technology and service. The experience and

knowledge gained at United Hospital limited helped us immensely to address and

understand all the elements related to our report, which we otherwise would not have

understood so well.

We would like to specially thank our instructor at East West University, Mr.

Mahmud Zubayer (Senior Lecturer) Department of business administration for his

absolute support, co-operation and encouragement that he extended to us from the very

first day of this course. In spite of having a very busy schedule, he made sure in every

way that we acquire the best possible exposure and knowledge during our course and

classes. Our sincere gratitude goes to our instructor for allowing us to work on such a

complex matter and encouraging us at the very first place, to undertake such a project to

fulfill our course requirements. He gave all the time and attention, which we needed to

complete our research and compile our report in as much orderly way as possible.

Last but not the least we would like to thank the respondents of our work, for

sparing the time out of their busy schedule to fill out our questionnaires. This task would

not have been possible without their valuable inputs.


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MIS 101 Term Paper#

1. Executive Summery/Introduction..

.5

2. About United Hospital

Limited..7

3. Methodology of The

Study........13

Research Method.....13 Primary Sources...14 Secondary Sources...17

Limitations of the Study..18

4. SWOT analysis of Using Technology In Medical Science...

.....19

5. Application Of the Technology In Medical Science.

23

6. Perceptions of Using Technology In Medical Science......

....37

Management Perceptions..37

Employee Perceptions.......38


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MIS 101 Term Paper#

Consumer Perceptions.......39

Government Perceptions.......40

7. Future Growth of Technology In Medical Science.....

...41

8. Recommendation on

Study....42

9. Conclusion..

....43

10. Sources

...44


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MIS 101 Term Paper#The term Health Informatics came into use in the early 1970s but many other

terms have been used in the intervening years, such as Medical Informatics, Nursing

Informatics, Clinical Informatics and Bioinformatics but these are particular aspects of

Health Informatics. Some Experts said like such as:

Jack D. Myers, 1986 - "...a developing body of knowledge and set of techniques

concerning the organization and management of information in support of medical

research, education, patient care Myers, J.D. "Medical education in the information

age." Proceedings of the Symposium on Medical Informatics, 1986, p. 3.

Morris F. Collen, 1977 - "Medical informatics is the application of computer technology

to all fields of medicine - medical care, medical teaching, and medical research."

Preliminary announcement for the Third World Conference on Medical Informatics,

MEDINFO 80, 1977.

M.S. Blois and Edward H. Shortliffe, 1990 - "Medical informatics is the rapidly

developing scientific field that deals with the storage, retrieval, and optimal use ofbiomedical information, data, and knowledge for problem solving and decision making."

Blois, M.S., and E.H. Shortliffe. "The computer meets medicine: Emergence of a

discipline" in Medical Informatics: Computer Applications in Health Care, 1990, p. 20.

It might seem as though Health Informatics is just a clever idea that has appeared over night but it

has been around ever since we first started to pass information to one another to assist us in the

care of our clients. People tend to think of Health Informatics as just the "computer technology"

that helps healthcare professionals communicate with one another. Health professionals have been

using technology to communicate with one another for many years (the printing press and

telephones were once thought of as frightening new technologies), Health Informatics is about


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MIS 101 Term Paper#how we communicate regardless of whether we use a "new" or an "old" technology. Health

Informatics is about more than just the systems used to communicate or even the process of

communication; amongst other things it includes the study of the social and psychological effects

of communication on both clients and professionals. Even the latest "new technology" in Health

Informatics, has been in the process of development for over 30 years. Health Informatics, as we

recognize it today, is about the management of information in the healthcare services and its

history is closely connected with the history of the Internet and Computing. Hovenga et al

produced a very interesting Overview of Health Informatics in 1996.Health Informatics: An

Overview. 1996, Edited by: E.Hovenga, M.Kidd, B.Cesnik; Churchill Livingstone, Australia.

Exceptional People---------

Exceptional Care

A Multi-Hospital System:

The hospital building is a purpose built facility, accommodating 450 beds in wards, cabins,

emergency, ICUs, CCUs, ICCUs and other facilities. The hospital has 6 patient lifts, 2 visitors

lift, and 1 VIP lift. We also have our own secured parking facilities for over 350 vehicles so that

the visitors can have a peace of mind when they visit their dear and loved ones or when they

come for medical check ups.


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MIS 101 Term Paper#

United Hospital has 40 consultant rooms and a large number of departments to serve the patients

with various ailments including Cardiac, Gynecology, Orthopedic, Neurology, pediatric, internal

medicine, A & E, Radiology, Laboratory, Nephrology, Physiotherapy, ENT, Ophthalmology,

and Gastroenterology etc.

IN-Patient Services:

Advanced In-Patient facilities are made available to afford treatment for a wide range of

medical and surgical problem.

Internal Medicine

Cardiology

Endocrinology

Gastroenterology

General Surgery

General ICU

Gynecology and Obstetrics

Health Screening

Haemodialysis

Herpetology

Nephrology

Laboratory ( Including Blood

Bank )

Cardiac Surgery

Diabetes

Neonatology

Neuro Surgery

ENT

Executive Health Screening

Clinic

Family Medicine

Dietary Counseling

Orthopedics

Pediatrics & Pediatric

Surgery

Patient Counseling


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MIS 101 Term Paper#

Pharmacy

Physiotherapy

Radiology & Nuclear

Medicine

Nephrology

Plastic Surgery

Reconstructive Surgery

Respiratory Medicine

Urology

SURGICAL Service:

They offer a broad range of outpatient, same day and inpatient surgeries. Their

staff ensures that you receive excellent care throughout your surgical procedure

and hospital stay.

LABOUR ROOM/DELIVERY SUITE:

The labor room/delivery unit is an independent separate Unit to conduct

safe delivery. It includes facilities for emergency management of mother as well asbaby resuscitation.

DIAGNOSTIC FACILITIES:

Laboratory: Advance Laboratory Services providing diagnostic facilities in

clinical pathology, hematology, bio-chemistry and Microbiology.

X-Ray:

A 500 ma two tube system most advanced X-Ray machine is available for all

types of routine and special radiological examinations like IVE, IVC, OCG,


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MIS 101 Term Paper#PTC, cryptogram, cystourethrogram, Be-meal and enema with double contrast,

myelogram, per-operative cholangiogram etc. We have also a portable 50ma

X-Ray machine.

ECG:

Highly trained personnel are engaged in the Unit, supported by advanced ECG

machines.

Ultra sonogram:

A well equipped ultra sonogram unit available for all kinds of ultra sonogram.

Echocardiogram:

Echocardiogram facility is also available.

Blood Bank:

The Unit has a microprocessor controlled blood bank refrigerator which

ensures safe preservation of blood.

64 Slice Light Speed Volume CT Scan:

The 64 slice light speed VCT executes robust and repeatable cardiac

acquisition. Within few seconds cardiac acquisition with VCT scanner provide

sharp, clear, three dimensional images. With Coronary CT Angiography, The

64 Slice Scanner in able to take 192 Images of The heart per second.


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MIS 101 Term Paper#

Figure: 64 Slice Light Speed CT Scan

1.5 Tesla Definition MRI :

Provides faster scanning time and better image quality. It offers its patient

advanced capabilities and entirely new applications that are only available with

HDMR.


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MIS 101 Term Paper#

Figure: 1.5 Tesla Definition MRI

NEONATAL CARE UNIT:

The unit is equipped with incubators including open care unit, phototherapy unit,

inhalators, emergency medicine, continuous oxygen flow system and pulse-

Oxymeter. Trained medical & nursing staff attends the patients round the clock.

They have 24 hours Emergency Neonatal management service.

PHARMACY:The pharmacy is open for 24 hours and most of the medicines, both local and

imported, are available here. The pharmacy makes arrangement of medicines form

outside as far as possible directly form the manufacturers and importers.

EMERGENCY MEDICAL CENTRE:


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MIS 101 Term Paper#24-HOUR SERVICE: A highly equipped Emergency Medical Centre works round

the clock in the annex building.

Ambulance service: Modern and Luxurious Ambulances are kept ready round the

clock for speedy transportation.

Central Sterile Supply Department:

CSSD is highly equipped to meet effectively all the needs of decontamination,

disinfection, cleaning, packaging, sterilization, storage and distribution of medical

instruments, supplies and equipment.

IN-PATIENT SERVICES:

Admission/discharge

Neonatal Unit

Lab/Del Suite

Medical Unit

Surgical Unit

Obis & Gynae Unit

Nursing Service

Pediatrics Unit

Day care Service


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MIS 101 Term Paper#

Support Service:

Patient Food Service

Clinical Dietary Service House Keeping

Social Service

Medical Records

Pharmacy

Maintenance

Stores

Type of business research used in this report is of descriptive nature. Through this

descriptive research this report sleeks to determine the answers to who, what, where

and how questions of the computer technology use in the medical sector in the modern

business world. Secondary data analysis was selected as the basic research method.

Research Method:There are two types of research method as-

I. Conclusive of research.

II. Exploratory of research.

Instructor: Mr. Mahmud Zubayer

Research Method

ConclusiveExploratory

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MIS 101 Term Paper#

Considering the subject topic we have chosen exploratory research.

Collect our primary data we have and total number of samples was 40 and also

conducted indebt interview with customers and managers. The questions and there

answers are given below-

1) Is it Possible to gain competitive advantage in the medical science by using

computer technology?

A. Yes (95 %) B. No (3 %) C. No Comment (2%)

2)Does Computer technology has any bad effect in medical sector?


3) Is not modern medical equipment harmful for human body?


4) Is not computer technology decreasing Job opportunity in medical sector?


5)Does computer technology make medicals internal information invincible?

A. Yes (75 %) B. No (10%) C. No Comment (15%)

6) Is computer technology making profit in the medical sector?



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MIS 101 Term Paper#

7)Does Computer technology helps to understand the disease easily?


8)Does computer technology make medicals external security impeccable?


9) Is it possible to loose important data by using computer technology?


10) Are the use of modern medical equipments make medical sector profitable?


11) Do our countrys people go to outside because of the lack of modern

medical equipment?


12) Does computer technology reduce the difference between medical sector

and client?


13) Does computer technology make medical sector efficient?


14) Does computer technology make the report making process easier?



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MIS 101 Term Paper#

15) Does the use of computer technology help to the complicated surgery

impeccably?


16) Does modern equipment make the work of medical sector harder?


17) Does the use of modern computer technology make the medicals internal

communication system more efficient than easier?


18) Does the use of modern equipment protect the medical sector from

infection?


19) Does not computer technology help us to know about on patience instantly?


20) Does not the attack of computer virus in medical sector can cause a huge

damage?


21) Does the use of computer technology make the difficult surgery easier?



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MIS 101 Term Paper#

22) Does not computer technology provide up to date information about the

storage system in medical sector?


23) Does the use of modern equipment make the medical sector 100% germ

free?


24) Is it possible to develop nurse service by using computer technology?


25) Does the use of modern equipment reduce the risk of human death in

medical sector?


In order to complete our assignment with-in a short time, we depended on the

secondary data more than primary data.

Secondary Sources:

Secondary sources involve indirect way of researching. Such as-

o Web site observation

o Newspapers

. We downloaded many WebPages, PDF files, newspapers& related other things

which were very much helpful for us to complete this assignment.


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MIS 101 Term Paper#

There were some limitations of the study. We got a very little help to prepare the term

paper which was based on an elaborate topics. There was couple of other problems that

occurred when we preparing the term paper Computer Technology in Medical Science

are highlighted on following:

We surveyed around 40 people.

We went to the managers/owners but they did not give us the opportunity for our

survey. Because they couldnt manage their valuable time.

Amount of data collection is not very huge because some websites were blocked

by our university.

For having other courses and exams at the same time, we did not get enough time

to complete the final report.

Data collection process was irregular.

Data collection process was sometimes too slow because of the net speed in ouruniversity lab.


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MIS 101 Term Paper#

It is an internal analysis. United Hospital Limited has the following strengths-

Common Organizational Strengths: These are the capabilities possessed

by numerous competing hospitals. EXAMPLE:

Emergency Ambulance Service

24 hours sergeant, emergency & pharmacy

Enriched & Detailed Birth Certificate

Distinctive Competency: The strength possessed by small number of

competing hospital. This is the source of competitive advantage.

EXAMPLE:

Special Teams-

Surgery team

Gainer team

Operation Theater: 12 OT. These Include:-

4 General OTs

4 Cardiac OTs.

3 Gynae & Caesarean OT.

1 Emergency Procedure OT.

Quality: Operating at the highest standards of safe and ethical practices and

demonstrating continuous improvement.


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MIS 101 Term Paper# Effectiveness: Selecting the most appropriate services to produce the desired

health outcomes.

Integration: Providing clear pathways by ensuring collaboration, consultation

. Effective communication with health service providers.

Caring for the Community: Promoting health and providing care based on a

commitment to well being of the patients.

Caring for Our Staff: Caring for the health of our staff and developing a

culture of trust, and training for personal growth.

Research and Training: Providing an environment that promotes personal

development, learning, research.

Infection Control Programmed

Provided all medical support to Obesity, Hormon, and Thyroid people with

Full Care.

High Quality Diagnostic Wing Only In United hospital Limited

1.5 Tesla definition MRI

64 Slice Light Speed Volume CT Scan

Advanced 4D Echo Cardiography

Bone Mineral Densitometry

Laboratory:

The hospital offers a full-service laboratory that is staffed 24 hours a day,

seven days a week for inpatient services. On Fridays and holidays, the

laboratory is closed for outpatient services except for the Emergency

Department.


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MIS 101 Term Paper#

It is also an internal analysis in which the area or actions where United hospital is

not up to the mark in comparison to the competitors. Weaknesses come up because

the fees of United Hospital limited are too high that its not suitable for Middle and

Lower Class people who are not affordable to maintain hospital fees.

It is an external analysis. Organizational opportunities are detected from the

environment and property be exploited to lead the organization toward higher

performance and gaining competitive advantage. The opportunities of United Hospital

Limited are as follows-1) Own Web site

2) Use of WAN

3) Providing Best Service

4) Helicopter facility

5) Web site for consulting & getting reports etc.

6) Collect the report of the Patient through Internet

7) A center where all patient database can be stored


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MIS 101 Term Paper#

Any particular area of external environment can provide disadvantageous

position for United Hospital Limited, which can prohibit the achievement of higher

performance ends. This are-

Some modern private hospitals are considered as a threat for United Hospital Limited,

these competitors provide much high quality Facilities than United Hospital Limited.

So today the advancement of new technology in private hospitals can be a threat for

United hospital Limited (Apollo Hospital, Square Hospital.).Though the providebetter service than other hospital but they cant attract their customer because of high

charge of their treatment.


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MIS 101 Term Paper#

DRE Integra AV-S Anesthesia System

The Integra AV-S Anesthesia System is perfect for larger surgery

suites that may be using more than one type of anesthetic agent or

benefit from ultra low flow anesthesia output. The Integra SP2

offers a low ownership cost over a ten year life cycle and provides

a smart alternative to refurbished machines.

Features: High levels of workstation integration.

Modular construction.

GCX channel mounting.

50-75 ml/min minimum oxygen flow.

DRE Integra SP VSO2 Portable Anesthesia Machine

The DRE Integra SP VSO2 is a fully functional, compact and

portable anesthesia system in a 27-pound package (without vaporizer). This unit is

compact enough for the smallest surgery or imaging suite but is also fully portable.


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MIS 101 Term Paper#Features

Small and compact unit ideal for office based anesthesia

Three gas machine (O2, N2O, and Air)

Mechanical Anti-Hypoxic Device and Air/N2O interlock

Ventilator (options): DRE AV800, Ohmeda 7000 or 7800

Selecta Tec-compatible vaporizer mounting system

Holds 1 vaporizer

Midmark 641 Power Procedures Chair

The Midmark 641 offers the positioning, accessibility and

patient comfort you require in order to complete procedures in your office...and it's

affordable.

Features

Patient Accessibility

Narrow patient support surface and slim back section provide the accessibility you


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MIS 101 Term Paper#require. Work closer to patient with proper posture for a long, injury-free career.

Side Rail Adjustment

Tuck away side rail for improved accessibility to patient. Extend for mounting

accessories. To adjust, simply loosen knob, position rail and tighten knob.

Powered Multi-Positioning

Proper patient positioning is critical during procedures. Powered movement of seat, back,

foot and tilt offer multi-positioning capabilities, improving comfort and reducing

likelihood of injury.

DRE Axis 4 Portable Vital Signs Monitor

At less than 1.3 kg (2.87 lbs), the DRE Axis 4 provides

vital signs monitoring that is mobile and accurate. It has a crisp, easy-to-read

monographic LCD screen that displays waveforms for ECG leads I, II and III. The Axis 4

also displays data for SpO2, heart rate, pulse rate, SYS, DIA, mean, temp, time, battery

status, alarm status, contrast, beep and alarm sound status, and trends.

FEATURES

Mobile monitoring: Provides up to three hours of on-the-move battery operation

(up to five hours of battery operation for ECG-only use)

Designed for desktop, IV pole mount and handheld use


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MIS 101 Term Paper# Demo mode for staff training

Monitors adult, pediatric and neonatal patients

Features a tabular trend display

Refurbished - Datascope 90T

Product Description

The Datascope 90T Intra-Aortic Balloon Pump is available refurbished from DRE.

Zoll's M Series Defibrillators - Variety of Styles

A Model for Every Application One User Interface Zoll M Series

defibrillators offers a family of products to meet your clinical needs from BLS to ACLS.


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MIS 101 Term Paper#Products range from AED and advisory defibrillators to manual units and Critical Care Transport

(CCT). Thanks to the consistency built into each and every unit, you train once and use

everywhere. Standardization has never been so easy.

DRE SP1500 plus Standard Syringe Pump

Product Description

Versatile Syringe Pump Features an Expanded Infusion Rate Range of up to 1500

ml/h

The DRE SP1500 Plus is designed for the accurate continuous infusion of medications at

expanded flow rates. It provides infusion via intravenous (IV), intra-arterial (IA), epidural and

subcutaneous routes of administration. It also features automatic and manual bolus modes. This

FDA-approved syringe pump is safe, accurate and easy-to-use. Its numerical keypad allows you

to simply and quickly enter parameters.

Features

Intuitive and user friendly operation

Simple entry of parameters via numeric keypad

Automatic and manual bolus modes

Set-up menu enables customization of the pump


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MIS 101 Term Paper# Anti-bolus and anti-siphon functions increase patient safety

Titration allows you to change the infusion parameters without interruption of

infusion

Accepts all major syringe brands from 10 ml to 100 ml

The drug library contains 15 drug names and can be updated by the physician

Schuco-Vac 130 Aspirator

Product Description

The Schuco-Vac 130 Aspirator has bacteria and hydrophobic filters that prevent fluids

and other contaminants from damaging the pump. This durable unit provides controlled

vacuum regulation from 0" up to 22" Hg with a flow rate of 28 lpm. The wire basket

accommodates a variety of canisters.

Features

Vibration-free easy-to-read regulator gauge

Wire basket accommodates a variety of canisters Quick-connect tubing for all connections

Hydrophobic/bacteria filter eliminates pump flooding, and prevents contaminant

damage

3 filters included with every pump


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MIS 101 Term Paper#

Pulmonetic LTV-1000 Respiratory Ventilator

Product Description

The Pulmonetic LTV 1000 is a new respiratory patient ventilator that works with both hi-

pressure and low pressure/low flow oxygen sources. The LTV 1000 is about the size of a

laptop computer (12.6 lbs / 5.7 kg) and has one-button operation. The large, color coded

displays easily convey data to the clinician. A comprehensive alarm package is a

standard feature.


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MIS 101 Term Paper#

DRE Om2100 Ophthalmic Microscope (Automatic Fiber Optic)

Product Description

The automatic DRE Om2100 Ophthalmic Surgical Microscope is perfect for cataract

surgeries and post-op exams. This scope is ideal for precision procedures and is often

used by Ophthalmologists and surgeons within demanding environments.

Compact and easy-to-position

Features motorized zoom and focus

Comes standard with a new light source, fiber optic cable and power supply

Features

Motorized focus and zoom including sealed foot pedal

65mm interchangeable objective lens

New fiber optic illumination, including

fiber-optic cable

Zeiss-compatible upgradeable components Inclined Binoculars

Mark II Light Source

Mark II Light Tray

Observation Kit


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MIS 101 Term Paper# Beam Splitter

DRE WavelinePlus Vital Signs Monitor

Product Description

Measures Up to 7 Parameters: ECG, Respiration, Dual Temperature, Pulse Oximetry,

NIBP, Invasive BP (optional), Capnography (optional), EtCO2 (optional) -- En Espanol

Features:

Upgradeable monitor with maximum 7 parameters

High resolution 10.4 (diagonally) color TFT display

Multi-lead ECG monitoring

In-built cautery and defibrillator protection

24 hr. graphical/tabular trends with zoom facility with separate trend for storing

240 NIBP readings

Graded and color coded alarms with audio/visual indicators

Alarm recall facility to view last 16 stored critical alarms (patient related)


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MIS 101 Term Paper# Demo mode for training the staff

Optional dual channel thermal array recorder

Comprehensive patient data entry

Mains and battery operation [in-built or external battery (12V)]

Facility to interface with Slave monitor for remote display

RS-232 connectivity

Recorder

Refurbished - Air-Shields IICS Infant Warmer

Product Description

The Air-Shields IICS infant warmer is available refurbished from DRE.


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MIS 101 Term Paper#

Refurbished - Leica Wild M-690 Surgical Microscope

Features:

Leica Optics

o Sharp Optical View

o Excellent Depth of Focus

o Red Reflex Enhancing Objective Lens

o High Resolution, Internal, Motorized Focus and Zoom

o 0-180 Degree Inclinable Binocular with 10 x 21 Wide field Eyepieces

o 1:5 Magnification Ratio

o Manual Override of Motorized Zoom

o Variable Motorized Focus - 50mm Range

o Tilt able Joint for Varying Optical Angle

o Two Bulb System for Immediate Back-up

o Varying Rheostat for Illumination Levels

o Reliable and Easy to Exchange Bulbs

o Selector for 110V or 220V


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MIS 101 Term Paper#

DRE Integra SP II (MRI-Compatible) Anesthesia Machine

Product Description

DREs MRI-compatible anesthesia machine is designed to meet all your anesthesia

requirements

Three gas machine (O2 N2O Air) is a smart alternative to refurbished machines

Advanced easy-to-use features for maximum patient safety

Holds two vaporizers

Large work area with a writing table and footrest

Features:

MRI-compatible

Ventilator option (not included): Nuffield MRI compatible anesthesia ventilator

Selecta Tec-compatible vaporizer mounting system

Holds up to two vaporizers

Double-canister CO2 absorber standard

Specifically designed for low flow

Left or right handed layout

Contemporary ergonomic design


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MIS 101 Term Paper# Advanced easy-to-use features for maximum patient safety

Mechanical Anti-Hypoxic Device and Air/N2O interlock

Only two preventive maintenances required each year

GE AMX-II Portable X-Ray Machine

Product Description

The AMX-II features:

MX-75 275k HU X-Ray tube with a 1.0 mm focal spot

Tube swivels and rotates Mast swivels and extends

LED display

12 kVp stations

24 mAs stations

100 mA constant

kVp 50 110

mAs 1.0 300

Overcharge protection circuit

Generator of medium frequency

Motorized


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MIS 101 Term Paper# Ma and kVp display meters

100 Ma (constant)

Stabilizer circuit

Anode rotation control

Manual collimator with central light

Self-propelled

Medical Science basic strategy is coverage of both urban and rural areas.

Management perceptions in medical sector are below

1. We Can offer better services by providing latest technologies that are used

in the developed countries such as:-

1.5 tesla definition MRI, to our customers

64 Slice Light Speed Volume CT Scan

Advanced 4D Echo Cardlography

Advanced Laboratory Services

Bone Mineral Densitometry

2. We can reduce cost by using technology3. We are able to earn more profits.


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MIS 101 Term Paper#

To build relation with the clients, to make a good report about them, toacknowledge them about the medical service, its advantages, coverage area, and above all

to provide information about medical sectors in a convincing manner. To do all the

necessary arrangements to sale the service which includes handout application form &

brochures help the customer to fill up the application form including the agreement.

Tell & help the customer to pay the amount for subscription including government

fee and security deposit in the designated banks in cash. Employee Perception in medical

science such as:

Making Our Work Much easier.

Provide reports faster than earlier.

Saves ones time.

Can get accurate data about patients


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MIS 101 Term Paper#

Customer satisfaction is the extent to which a service perceived performancematches a buyer's expectations. If the service performance falls short of

expectations, the buyer is dissatisfied. If performance matches or exceeds expectations,

the buyer is satisfied or delighted.

Consumer Perception in medical sector such as:

i. Reports are more reliable than earlier.

ii. Reports are more accurate than earlier.

iii. Can get service much faster than earlier.

iv. Sometimes it is cheap

v. We dont have to go to abroad for better service.


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MIS 101 Term Paper#

Government Perception in medical sector such as:

A. Everyone is getting better service

B. Can improve a nations economic condition.

C. Everyone will become conscious about health.

D. Can take a nations medical sector into a new era


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MIS 101 Term Paper#

Future Plan Of United Hospital:

1. Composite hospital facilities

2. Patient information(Database)The CHL Management with its outstanding financial capability is always on the look

out for higher skills and modern equipment & technology to incorporate in its

service port-folio as matter of routine.

IBM Web Sphere Studio Application Monitor for Multiplatform, V3.1 Helps to

Analyze Application Performance and Assess Requirements for Future Growth

Overview:

The Java 2 Enterprise Edition (J2EE) platform is increasingly adopted by organizations

to support e-business applications. This adoption is frequently accompanied by a set of

challenges related to monitoring and ensuring application health. While J2EE provides a

rich environment for defining business logic, complex interactions between distributed,

muttered, object-oriented applications pose a difficult management problem. Web

Sphere Studio Application Monitor (WSAM) for Multiplatform enables customers to

perform in-depth problem determination and performance analysis of mission-critical

enterprise J2EE applications. The technology allows enterprises to open up the Java

black box to see what is specifically happening within the applications, as well as trackand analyze their performance and resource consumption patterns over time. WSAM is a

tool used by J2EE administrators, application support analysts, and subject matter experts

during the pre-deployment planning phase and during production.

To help the IT staff analyze historical trends and plan for future application growth.

WSAM for Multiplatform consists of two components:

- A central Managing Server that acts as the brain of WSAM.

- Gathers information sent by Data Collectors, processes it, and displays it on a Webbrowser and Manages software levels

- Monitors individual or groups of applications- Generates operational performance alerts

- Stores all performance and availability metrics in a database


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MIS 101 Term Paper#

We designed our recommendations aiming to close the gaps between customers'

expectations and perceptions regarding health service. Our recommendations are:

United hospital Limited should earn flexibility to be able to reduce the

treatment cost, if necessary. It's a must for them as its competitors offer service

much lower then united Hospitals rate.

Capacity of the help line should be increased.

The Customer Relations Officers of the Information center should be well

trained to improve their behavior and quality of service.

Different programs should be taken to educate the Consumers regarding

different essential features of medical equipment.

United Hospital Limited should take extensive program to build a positive

image among their users. In this process, they should try to eliminate themisconceptions of the users regarding United Hospital Limited.

United Hospital should aware about their service packages like Obesity treatment,

Hormon test, and thyroid care.

Over all they should improve their all services and reduce the cost of

treatment rather than investing money for high & expensive equipments.


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MIS 101 Term Paper#

United Hospital Limited highly committed to serve their best. They believe in

quality, purity and good health which is the basis of happiness and well-being.

Main objective ofUnited hospital Limited is to do something for the nation and they

hope that the people will encourage them.To their belief, Health is a basic right of all

members in the society and recognition of this right is the obligation of the Authority

and the health service providers. Boards of Directors encourage their employees to

behave ethically. They try to develop their IT sector which will help them to serve

their best care to the patients.

As their vision & mission are well organized, they always try to give highest services

to the patients.


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MIS 101 Term Paper#

We survey just over 40 people in last 6 weeks to get the answers of our

questions.

o www.yahoo.com

o www.google.com

o www.uhlbd.com

o www.apollo dhaka.com

o www.bmis.org

o www.dremed.com

o www.squarehospital .com
http://www.yahoo.com/http://www.google.com/http://www.uhlbd.com/http://www.apollodhaka.com/http://www.apollodhaka.com/http://www.bmis.org/http://www.dremed.com/http://www.squarehospital.com/http://www.squarehospital.com/http://www.yahoo.com/http://www.google.com/http://www.uhlbd.com/http://www.apollodhaka.com/http://www.bmis.org/http://www.dremed.com/http://www.squarehospital.com/

main term paper

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